Please HELP!!! - Xperia Z5 Q&A, Help & Troubleshooting

I have just updated my sony z5 and it is asking the owners email and I am typing that in but its saying its wrong is there any thing I can do to bypass it or maybe solve the problem. I didn't know exactly were to post this so if this is the wrong place just lest me know thanks

"owner" must have changed the details
Sent from my Xperia™ Z5 using Tapatalk

"Owner" may have locked it

"Owner" and only the "Owner"

HillyHd said:
I have just updated my sony z5 and it is asking the owners email and I am typing that in but its saying its wrong is there any thing I can do to bypass it or maybe solve the problem. I didn't know exactly were to post this so if this is the wrong place just lest me know thanks
Click to expand...
Click to collapse
If it is your phone then you clearly won't have forgotten your email address would you.....
Sent from my E6653 using Tapatalk

If you look at his other posts, it's all Sony, so may be a genuine issue.
Try a Pc Companion repair of the phone, which should wipe and factory reset it. If you still have issues then...
Can you log into your email account online?
Sent from my E6653 using Tapatalk

Try to download the sony firmeware and flash it via sony flashtool

Related

I really need you guys!

Hey, I'm looking for Xperia J official stock ICS rom for about a week, and I almost found nothing!
Please, I really need it and I don't know where to find it.
I want English one, could somebody help me with that?
At least somebody tell me what's the build number, so I can search for it.
Thanks in advance.
Sent from my LT26ii using Tapatalk 2
Wait for a day. I will be reuploading files on my thread
http://forum.xda-developers.com/showthread.php?t=2237164
Thank you so much, I'll wait.
Just upload them somewhere with Pause/Resume capability like Mediafire
Can't you contact Dropbox admins? Maybe they unblock your account! I believe Dropbox is the best storage website, anyway, thanks.
Sent from my Sony Xperia SL using Tapatalk

[Q] Xperia J touchscreen problems

Hi everybody, I have been thinking of buying a Xperia J, theres this one guy thats selling one at a really good price, but theres a problem with his set.
He says that his phone is facing some sort of a delayed touch response on his phone. Meaning the Touch screen works but everything responds after a second or two. He says theres no installed applications on the phone, so I dont think its a low memory problem causing this. He assures me that its not a hardware problem, and the problem will be solved with a update of the phones software. Now there is no official Sony Service centre where I live, so sending the unit for service at the local repair shops is out of the question.
Is this a common thing with the Xperia J? And can this actually be solved with a software update? Thanks!
There is the solution in this forum...search for it..
Sent from my ST26i using xda app-developers app
And I also forgot to mention that he said the touchscreen problems started after he mistakenly deleted some files on his phone. Now if this is a easily fixable problem then I would be glad to buy this device. So can anyone help me out here? Oh and if this question was asked and answered can you kindly post a link to that page here? Thanks.
Sent from my AT300 using xda app-developers app
First thing to do after you bought it: Do pc companion > repair my phone. Yes, its a pain to download that huge data, but its the only way to get a stock, and with proper localization firmware file. Then you can make it into .ftf for use with flashtool. Temporary solution: try installing first touchfwtools here http://forum.xda-developers.com/showthread.php?t=2068082 Just try it before buying that phone.
Sent from My Awesome Paradox ST21i
Hi, the seller did say that all the touch problems would be solved through the Sony desktop manager, however I do remain somewhat skeptical.
Do you think that would solve the touchscreen issues?
Thanks for that link, If I do go see that phone I will use it.
However I would like to make sure that this is a easily fixable problem before I go out and brave the horrible traffic jams in this country.
Is there anyone who has faced this sort of problem before with their Xperia J?
Sent from my AT300 using xda app-developers app
Bro,
Just call that guy to a place where you can get good internet speed...download pc companion.install it and then select the repair option...
Now this option will install the latest available official software on the device...there is nothing illegal in doing this nor can it harm the phone, provided that he has not unlocked bootloader.
If what he says is true( the touch response instability was due to deletion of system files) this should fix it...if it doesn't it's not a software complaint...do this in the other guy's presence so that he will not accuse u or point at you...
Sent from my C1604 using xda app-developers app
If we had good internet in my country I would have done exactly that. However the Sony updates are huge and the only place where we can meet where there is internet is in a cyber cafe, and the speeds there hovers around 40-80 kbps, so that option is out of the question. I guess Ill just demand some sort of a guarantee from the guy and find out (hopefully not the hard way) if it really is a software problem. Either that or I dont buy that set at all. Thanks everyone, unless there is someone out in the forums who has experienced (and hopefully solved) the exact same problem on their Xperia J, I guess theres nothing left to do now.
Sent from my AT300 using xda app-developers app
40 kBps isn't that bad...isn't it kiloBYTESper second...
With that speed it would take just two hours...if u can't do that....leave it...best of luck........
Sent from my C1604 using xda app-developers app
Just found this...might help you..http://forum.xda-developers.com/showthread.php?t=2068082
Hit the thanks button..it does not cost you anything.
it's worth something for me...
sent from my Sony Xperia e dual
zzztidurvirus said:
First thing to do after you bought it: Do pc companion > repair my phone. Yes, its a pain to download that huge data, but its the only way to get a stock, and with proper localization firmware file. Then you can make it into .ftf for use with flashtool. Temporary solution: try installing first touchfwtools here http://forum.xda-developers.com/showthread.php?t=2068082 Just try it before buying that phone.
Sent from My Awesome Paradox ST21i
Click to expand...
Click to collapse
PCC is no help to fix this.
Don't write it.
Send from Malaysia by Xperia J
KennethTan20 said:
PCC is no help to fix this.
Don't write it.
Send from Malaysia by Xperia J
Click to expand...
Click to collapse
Why not...if it is a firmware complaint... It will be removed by repair... Correct me if I'm wrong.
Hit the thanks button..it does not cost you anything.
it's worth something for me...
sent from my Sony Xperia e dual
Besides, pc companion is the only OFFICIAL way to repair / upgrade firmware, NOT flashtool, and NOT Emma.
Sent from My Awesome Paradox ST21i
zzztidurvirus said:
Besides, pc companion is the only OFFICIAL way to repair / upgrade firmware, NOT flashtool, and NOT Emma.
Sent from My Awesome Paradox ST21i
Click to expand...
Click to collapse
You are right bro...though Emma is developed by Sony it's not for daily users...for a normal user pc companion is the official and easiest way...:thumbup:
Hit the thanks button..it does not cost you anything.
it's worth something for me...
sent from my Sony Xperia e dual
mathewsj114 said:
Why not...if it is a firmware complaint... It will be removed by repair... Correct me if I'm wrong.
Hit the thanks button..it does not cost you anything.
it's worth something for me...
sent from my Sony Xperia e dual
Click to expand...
Click to collapse
Because now any Xperia J Firmware has this touch screen bug.
Fix only for format the phone and repair the firmware.
Send from Malaysia by Xperia J
KennethTan20 said:
Because now any Xperia J Firmware has this touch screen bug.
Fix only for format the phone and repair the firmware.
Send from Malaysia by Xperia J
Click to expand...
Click to collapse
So u say this is a bug in the latest official Sony update???
Never heard before...
Hit the thanks button..it does not cost you anything.
it's worth something for me...
sent from my Sony Xperia e dual
KennethTan20 said:
Because now any Xperia J Firmware has this touch screen bug.
Fix only for format the phone and repair the firmware.
Send from Malaysia by Xperia J
Click to expand...
Click to collapse
I dont think sony would realese an update that ruins the touch performance.Maybe with some small bugs but not something that big
Sent from my GT-I8730 using xda app-developers app
SW3D3N said:
I dont think sony would realese an update that ruins the touch performance.Maybe with some small bugs but not something that big
Sent from my GT-I8730 using xda app-developers app
Click to expand...
Click to collapse
Because we can fix this bug.
Sony never release this bug fix update.
Send from Malaysia by Xperia J
KennethTan20 said:
Because we can fix this bug.
Sony never release this bug fix update.
Send from Malaysia by Xperia J
Click to expand...
Click to collapse
Well are u trying to tell that Sony added a bug so that we can correct it???
Are u thinking of recaliberating the display???
Hit the thanks button..it does not cost you anything.
it's worth something for me...
sent from my Sony Xperia e dual

[SOLVED] Sony Xperia Miro Reboots Upon Boot

My friend has this phone, when I open it, it boots normally (Has battery) but the touch screen doesn't seem to respond and it automatically reboots itself in a loop. It has the original firmware,
What can i do about it? Since i have samsung, what is the "Samsung Kies" but for Sony phones? could you link me anything useful?
*UPDATE* Actually it's Sony PC Companion and i now got it on my computer...
Thanks!
Google "how to recover Xperia Miro using Sony PCC"
U'll find the answer
Sent from my Xperia Miro using Tapatalk 2
Did he flash any custom rom or did he unlock bootloader? sent it to repair service
We dont need to help him, as he dont give us more info.
Sent from my Xperia Miro using Tapatalk 2
TastyTeo said:
My friend has this phone, when I open it, it boots normally (Has battery) but the touch screen doesn't seem to respond and it automatically reboots itself in a loop. It has the original firmware,
What can i do about it? Since i have samsung, what is the "Samsung Kies" but for Sony phones? could you link me anything useful?
Thanks!
Click to expand...
Click to collapse
Actually 'm New To xda But I'm No Noob!!
Hit Thanks If I Helped!
Try This One Bro(This One Always Works For Me )
You could repair your phone with SUS (It Will Flash The Stock ROM But That Is Not A ProblemYou Can Flash your Custom ROM again)
Update Service (SUS)
http://www.sonymobile.com/gb/tools/update-service/
http://www-support-downloads.sonymobile.com/Software Downloads/Update_Service_Setup-2.11.12.5.exe
Hit thanks if i helped..
Sent from my ST26i using xda premium
kreatonn said:
Google "how to recover Xperia Miro using Sony PCC"
U'll find the answer
Sent from my Xperia Miro using Tapatalk 2
Click to expand...
Click to collapse
Hello, thanks for the suggestion!
lozohcum said:
Did he flash any custom rom or did he unlock bootloader? sent it to repair service
Click to expand...
Click to collapse
No SHE did not flash any custom rom, she barely knows to use the phone, everything is in it's original state.
kreatonn said:
We dont need to help him, as he dont give us more info.
Sent from my Xperia Miro using Tapatalk 2
Click to expand...
Click to collapse
Sorry i wasn't able to be active earlier, if you don't want to help me it's your problem not mine.
GizmOstic1177 said:
Actually 'm New To xda But I'm No Noob!!
Hit Thanks If I Helped!
Try This One Bro(This One Always Works For Me )
You could repair your phone with SUS (It Will Flash The Stock ROM But That Is Not A ProblemYou Can Flash your Custom ROM again)
Update Service (SUS)
http://www.sonymobile.com/gb/tools/update-service/
http://www-support-downloads.sonymobile.com/Software Downloads/Update_Service_Setup-2.11.12.5.exe
Hit thanks if i helped..
Sent from my ST26i using xda premium
Click to expand...
Click to collapse
Thanks for your suggestions!!!
TastyTeo said:
Sorry i wasn't able to be active earlier, if you don't want to help me it's your problem not mine.
Click to expand...
Click to collapse
Well, if u want us to help u, u need to be more specific bout ur prob.
That the proper way to ask question.
Sent from my Xperia Miro using xda premium
kreatonn said:
Well, if u want us to help u, u need to be more specific bout ur prob.
That the proper way to ask question.
Sent from my Xperia Miro using xda premium
Click to expand...
Click to collapse
I tried to be more specific since i started the thread, sorry if i couldn't provide enough info for you my friend i will try to be more detailed for you now if i can.
So my friend has this phone, Miro, she doesn't know much from technology and stuff so i told her to help her out, and i want to get some help from previous owners or anyone that could possibly help me,
So i open the phone from the button, normally, it boots normally, and while on the pin screen, the touch screen doesn't work/respond, and it restarts itself in a loop going in the same position again and again, my idea was to update it, maybe it would work that way, today i will get the phone and try to sort the problem out, i downloaded Sony PC Companion on my pc, but i don't know if this is enough, that's why i need you now, maybe you can suggest me some other kind of solution..
Thanks for responding kreatonn
Sent it to Sony service like lozohcum post might help. The phone is still in warranty?? If still, then it's good.
Sent from my Xperia Miro using xda premium
I SOLVED THE PROBLEM MYSELF! and NO i never take my phone to support because it takes too long and it just comes back unsolved or replaced without actually fixing the problem
So after searching for many minutes of my life through sites and articles, i came up with one about recovering bricked phones, well i wasn't able to use Sony PC Companion because it wouldn't detect it. Or it would but it would restart itself and lose the connection in seconds...
The solution is to FLASH the original firmware with Flashtool
So to solve the mystery
1. Download the original firmware from the xperia collection: HERE
2. Download Flashtool
After all of this history, be sure to get all the drivers needed for the phone you have, if you have windows 7 it will download them automatically if you run and try to flash it since it detects and downloads them with windows update, or else you have to get drivers for your miro and install also the drivers that flashtool needs you to install (it has a folder drivers on it's installation directory)
So when you install Flashtool, Open Flashtool, and Turn off your phone (Remove the battery, and put it back after a few seconds), Do not turn on your phone, just put it on the USB port with the cable.
On Flashtool
1. Put the downloaded firmware into the installation directory of Flashtool, inside the folder, "Firmwares"
2. Open Flashtool (or 64bit version if your windows is 64bit)
3. Press the Thunder, and choose Flashmode
4. On the window that appears, choose MIRO's FIRMWARE and hit OK
Now it has this screen where it waits for you to do something with the usb. It's easy
5. While your phone is turned OFF completely and is probably charging on the USB, Press the VOLUME DOWN button and turn on your phone, the LED will turn GREEN or BLUE i think.
6. The program automatically detects the phone and starts flashing the original firmware
So after that i waited like 2 mins to complete the flashing on Flashtool, and 5 minutes to open the mobile (first time is always slow)
and it would respond, the touch screen and everything.
Thanks for your responses!
Congrats,
Sent from my Xperia Miro using Tapatalk 2
kreatonn said:
Congrats,
Sent from my Xperia Miro using Tapatalk 2
Click to expand...
Click to collapse
finally huh ? Now my friend is very happy and i am very satisfied with myself

Sony Xperia L update petition

Guys there is a petition for Android 4.4 update for Sony Xperia L on change.org , I have signed it and also request as many of you who want to get a Android 4.4 update from Sony. Please support this might help.
Here is the Link :
1. http://www.change.org/en-IN/petitio...pt&utm_medium=email&utm_source=share_petition
2. https://www.change.org/en-GB/petiti...nymobile-please-give-android-4-4-for-xperia-l
* First one is made by me with the correct recipient info and proper letter of request too.
I request you to sign both as the other one has more than 600 signs ,
but sign mine too as it will reach its recipient properly .
(No offense or discouraging the other petition support that too)
Hope You understand.
Thank You.
Update : I have increased the signature goal to 500 and now it will not change!!! But now I need more support so share !!!
Sent from my C2104 using Tapatalk
I've already signed, together we can [emoji844]
I signed two of them , you may also want to
Sent from my C2104 using Tapatalk
Post link please
Yeah, pls post the link and I'm with you:good:
Yeah, link please
EDIT : https://www.change.org/en-GB/petiti...nymobile-please-give-android-4-4-for-xperia-l
That's the website at change.org
Sent from my C2105 using xda app-developers app
Please hit thanks button if I helped you...!
Link
Here you go :cyclops:
http://www.change.org/petitions/and...le-please-give-android-4-4-for-xperia-l#share
Hope sony respond to their customers request :fingers-crossed:
Hit Thanks if it helped you :good:
Yes, I hope
Sent from my C2105 using xda app-developers app
Please hit thanks button if I helped you...!
coolhz said:
Guys there is a petition for Android 4.4 update for Sony Xperia L on change.org , I have signed it and also request as many of you who want to get a Android 4.4 update from Sony. Please support this might help.
Sent from my C2104 using Tapatalk
Click to expand...
Click to collapse
All we can do is just HOPE!
I have added link in my original post , go there and sign if not already.
Sent from my C2104 using Tapatalk
Why the heck are there two? dude put this in the OP instead https://www.change.org/en-GB/petiti...nymobile-please-give-android-4-4-for-xperia-l
It already has 600, instead of creating a new one with just 11 ugh.
Joel16 said:
Why the heck are there two? dude put this in the OP instead https://www.change.org/en-GB/petiti...nymobile-please-give-android-4-4-for-xperia-l
It already has 600, instead of creating a new one with just 11 ugh.
Click to expand...
Click to collapse
Lol,that why i wondering..what? Only 6?yesterday...
Can some mod, please change the link from the OP to this one https://www.change.org/en-GB/petiti...nymobile-please-give-android-4-4-for-xperia-l
Joel16 said:
Can some mod, please change the link from the OP to this one https://www.change.org/en-GB/petiti...nymobile-please-give-android-4-4-for-xperia-l
Click to expand...
Click to collapse
Check out clearly. the link you have posted will be delivered to "android kitkat (4.4) for xperia L"
But the one from the OP will be delivered to "Sony Mobile Communications" :fingers-crossed:
So ppl please sign the one in the OP too :good:
Hit Thanks if i Helped you
Signed but it will in no way work if Sony are not planning to update a device then they won't
me too
i hope also we can
Joel16 said:
Why the heck are there two? dude put this in the OP instead https://www.change.org/en-GB/petiti...nymobile-please-give-android-4-4-for-xperia-l
It already has 600, instead of creating a new one with just 11 ugh.
Click to expand...
Click to collapse
That petition is made by me with everything perfect and not like the one you mentioned , no offense , but that one is not addressing the recipient of petition very clearly , so I made mine with professional letter and with properly addressed recipient. Please sign that for me now its has around 92 plz sign.
(Although I signed the one u mentioned) but its not proper.
Hope you understand
Sent from my C2104 using Tapatalk
coolhz said:
That petition is made by me with everything perfect and not like the one you mentioned , no offense , but that one is not addressing the recipient of petition very clearly , so I made mine with professional letter and with properly addressed recipient. Please sign that for me now its has around 92 plz sign.
(Although I signed the one u mentioned) but its not proper.
Hope you understand
Sent from my C2104 using Tapatalk
Click to expand...
Click to collapse
No probs, I signed both, and gave them a detailed reason why.
I signed too. For two.
Be good to people no matter what happens to you in life. being good is a great legacy to leave behind
Click to expand...
Click to collapse
I have just signed too.
Luck!
Sent from my C2105 using xda app-developers app

failed: remote command not allowed

When I'm trying to unlock my bootloader , I get the error failed remote command not allowed after entering the fastboot -i 0x0fce oem unlock 0x################# command,
I have allow OEM Unlocking enabled in developer options ,
I have tried running CMD in Admin ,
I have tried using without USB Debugging.
fastboot finds the device fine ,but the command doesn't work, any help please!!
Command doesn't work because you didn't read properly. Your bootloader unlock isn't allowed
Sent from my E6653 using Tapatalk
zippy01 said:
Command doesn't work because you didn't read properly. Your bootloader unlock isn't allowed
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
Oh the Irony, right in the OP it said it's enabled.
No it doesn't ☺ you been in service menu?
Sent from my E6653 using Tapatalk
zippy01 said:
No it doesn't you been in service menu?
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
I haven't on this phone, but I unlocked my last one with the same phone from the same provider , it shouldn't make a difference? it's same rev and everything
I'm so done with this phone... literally trading it for an iphone tomorrow.
tutchthesky7 said:
I haven't on this phone, but I unlocked my last one with the same phone from the same provider , it shouldn't make a difference? it's same rev and everything
Click to expand...
Click to collapse
It does make a difference sometimes and says on the Sony website to check.
Maybe the other phone was produced earlier but anyway that error is common for that status I'd like to be proved wrong mind ☺
Sent from my E6653 using Tapatalk
---------- Post added at 11:34 AM ---------- Previous post was at 11:32 AM ----------
tutchthesky7 said:
I'm so done with this phone... literally trading it for an iphone tomorrow.
Click to expand...
Click to collapse
So you get an iPhone and then have to worry about jailbreak every new update lol same thing to me
Sent from my E6653 using Tapatalk
zippy01 said:
It does make a difference sometimes and says on the Sony website to check.
Maybe the other phone was produced earlier but anyway that error is common for that status I'd like to be proved wrong mind
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
It's not allowed, as I said... I'm literally trading this phone for an iPhone 6s as best as I can now.. I thought about it before because there was no Custom ROM's for it... and I got a bunch of people interested... But I held off so I could unlock bootloader and see where it goes from there... Now I LITERALLY may aswell have an iphone with an unstable OS... I'm really starting to hate Android , and SONY is definitely fighting with samsung for worst mainstream android devices on my list...
tutchthesky7 said:
It's not allowed, as I said... I'm literally trading this phone for an iPhone 6s as best as I can now.. I thought about it before because there was no Custom ROM's for it... and I got a bunch of people interested... But I held off so I could unlock bootloader and see where it goes from there... Now I LITERALLY may aswell have an iphone with an unstable OS... I'm really starting to hate Android , and SONY is definitely fighting with samsung for worst mainstream android devices on my list...
Click to expand...
Click to collapse
dont blame sony because you cant unlock your bootloader. you are the only one who doesnt understand it , its very simple , and on sony's site there is a really simple step by step tutorial. if you cant follow that , then yes , go for an iphone, and android and root is not for you .
arismelachrinos said:
dont blame sony because you cant unlock your bootloader. you are the only one who doesnt understand it , its very simple , and on sony's site there is a really simple step by step tutorial. if you cant follow that , then yes , go for an iphone, and android and root is not for you .
Click to expand...
Click to collapse
Wow that's a bit harsh lol he/she just missed a simple step
Sent from my E6653 using Tapatalk
arismelachrinos said:
dont blame sony because you cant unlock your bootloader. you are the only one who doesnt understand it , its very simple , and on sony's site there is a really simple step by step tutorial. if you cant follow that , then yes , go for an iphone, and android and root is not for you .
Click to expand...
Click to collapse
Are you good? There's a step by step guide BEFORE the pre-requisites... and even then , those are hidden... So yes .. I can read just fine, yourself? And don't blame sony? CLEARLY you haven't processed this properly through your evidently thick skull , how do i NOT blame sony when they're the ones who made my bootloader not unlockable... has nothing to do with not knowing how to do it.. ( I've done it on 2 other Z5's before )
zippy01 said:
Wow that's a bit harsh lol he/she just missed a simple step
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
Not even worth our time.. They don't even understand the problem, they think I didn't "follow the steps" ... I did follow the steps.. and it said " YOU CAN'T UNLOCK YOUR BOOTLOADER" lol! So how is that anyone but SONY'S fault?
tutchthesky7 said:
Are you good? There's a step by step guide BEFORE the pre-requisites... and even then , those are hidden... So yes .. I can read just fine, yourself? And don't blame sony? CLEARLY you haven't processed this properly through your evidently thick skull , how do i NOT blame sony when they're the ones who made my bootloader not unlockable... has nothing to do with not knowing how to do it.. ( I've done it on 2 other Z5's before )
Click to expand...
Click to collapse
i thought you just said you didnt even check on service menu if it is unlockable or not , because sb asked you and you said you thought it will be because of another phone of yours.
arismelachrinos said:
i thought you just said you didnt even check on service menu if it is unlockable or not , because sb asked you and you said you thought it will be because of another phone of yours.
Click to expand...
Click to collapse
As soon as he said it doesn't matter if its the same batch, I checked, I also mentioned this.
Try enabling OEM unlocking in the developer settings on the phone first.
jackflap said:
Try enabling OEM unlocking in the developer settings on the phone first.
Click to expand...
Click to collapse
Did you have to bump a 6 month old post to say something that was mentioned in the op?
Sent from my Sony Xperia Z5 using XDA Labs
Same problem here with Z5 compact. I assume there's no way around this?

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