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I was messing around with my captivate and i was noticing it wasnt getting same amount of service that my old iphone 3g did. When i was in an area where service was quite sketchy , i would put it down and get two or three bars. When I picked it up in my hands it would drop for one bar or no service.
So the question is do we have to buy cases for these phones since service drops so much by having direct contact with the phone ?
no, cases are not necessary for reception.
If you are completely losing signal when its in your hands, you need to go to att and get a new sim card. If that doesnt work, have them replace your phone.
Note: if you are holding the phone by the bottom and losing bars but your signal is not dropping, this is perfectly normal. All phones do this to an extent since the antenna is located at the bottom. If you completely lose signal or drop calls because of it, you have a serious problem.
what i have noticed thats not just 3g reception its wifi too which is weird, i pick it up in my hand i lose a bar of wifi when i am in the same room as the cablemodem/router that doesnt seem right.
Usually when i pick up the phone it drops the three bars i hold it in my left hand usually. Another issue is i bought this phone thru amazon since it was 30 bucks cheaper for upgrade price, will att still allow for trade in or do i have to send back to amazon ?
I too have noticed this with my phone. Never really noticed until this iPhone 4 shiz came out. Guessing its par for the course.
areas where i used to get full bars i am not getting full anymore when i pick up the phone, it also happens with wifi which is really problematic.
Sitting in same room as router and cable modem and dropping below full wifi connection, and if i walk out of the room drops to one bar of wifi guess i will have to call att tomorrow and return my phone
Kind of off topic how thorougly do they check thier phones am i going to have to find an rom that has all the att bloatware stuff on it ?
This is a sad day really liked this phone , but appears i am going to have to return it , since this issue is a known issue so getting a new phone wont make these problems go away.
I was reading on another forum site that a lot of people having this same issue oh well i guess
wifi doesnt drop for me... thats really strange. in any case if you are only losing about 2 bars its normal and will happen with most phones. If you lose signal completly then its abnormal and ur phone/hardware is faulty.
yeah was reading about antennae issue on back part of phone where the battery cover is you cant touch it apparently. well i am going from 2 or 3 bars to zero bars pretty much.
An good example would be when i went into apple store which has 3g microcell tower in the store to hide the antennae problem with iphone 4 , i dont get full service and the iphones get full no matter how hard you grip them.
Going to give both samsung and att a call tomorrow morning to see what i can do i really dont think its fair to have to eat the upgrade and restock fee when phone cant perform normal functions
mongstradamus said:
yeah was reading about antennae issue on back part of phone where the battery cover is you cant touch it apparently. well i am going from 2 or 3 bars to zero bars pretty much.
An good example would be when i went into apple store which has 3g microcell tower in the store to hide the antennae problem with iphone 4 , i dont get full service and the iphones get full no matter how hard you grip them.
Going to give both samsung and att a call tomorrow morning to see what i can do i really dont think its fair to have to eat the upgrade and restock fee when phone cant perform normal functions
Click to expand...
Click to collapse
If you got the phone from amazon and are returning it, then it is free to return with no restocking fee. At least thats what they told me. All you gotta do is call the number for returns so u can get a return shipping label from them. Did you ask if you could exchange for another captivate at a local At&t Warranty Center?
I will be calling att and samsung tomorrow when i wake up to see what they have to say. As far as returning it to att, if its a known issue then an replacement phone will have the same possible issues.
So i did an little experiment to test 3g and wifi. I walked across the room, which has the modem and router, and stood by the door. got no 3g service in my hand, and the wifi dropped from full bars to just 1 bar of wifi in the same room.
I don't know what you guys are talking about. I can touch the phone any which way and the bar fluctuates by a single bar, if even that. I get more fluctuation walking around in my house then I do holding it. The only time I've ever noticed a significant drop in reception has been literally covering the phone front and back with both hands. Maybe you guys are just in poor reception areas. Before you completely discount the phone and send it back, instead of relying on the bars, look at the actual db signal in the settings.
I have looked at those i get an big fat zero. the other issue i have is my wifi goes from full to 1 bar by just moving to other side of the room thats not good at all.
I have been to areas of my town where i know there is full 3g service, and i get maybe two or three bars. i was thinking maybe an case would mask that particular issue since i am not directly touching the phone. The fact that i really like this phone i would just do the case thing if that were a solution
asrrin29 said:
I don't know what you guys are talking about. I can touch the phone any which way and the bar fluctuates by a single bar, if even that. I get more fluctuation walking around in my house then I do holding it. The only time I've ever noticed a significant drop in reception has been literally covering the phone front and back with both hands. Maybe you guys are just in poor reception areas. Before you completely discount the phone and send it back, instead of relying on the bars, look at the actual db signal in the settings.
Click to expand...
Click to collapse
I will admit the area where i live doesn't have the best reception in the world, but when i place the phone on an table or sofa, i get -105 dbm and 4 asu. once i pick it up drops to 0 dbm and 0 asu quite odd.
Just to make sure, I removed my phone from it's case, and plastered my hands all over it. With a solid 3 bars, I touched sides, with two fingers all the way to a two handed deathgrip. Not only did I not get a degradation of bars, at one point I got a bar increase! I palmed the back, front, cradled it my hands, held it to my body. I didn't get any change in bars.
Maybe it's the band of cell phone signal in your area. I know that either the 1900mhz or 850mhz is better than the other in terms of penetrating power, so if your signal is going over the weaker one, that may be the issue.
I am just going to give samsung a call , when i actually use phone i am not touching the back of the phone. I have taken it into area where usually you should get full service and i dont get it if i hold it in my hand.
I also did an comparison with my old 3g iphone and the 3g was getting two to three more bars...
The other major issue is my wifi signal dropping from full to one bar in the same room of the router that shouldnt be happening
well its like i said, this signal issue that you few are having isnt that wide spread. go get a replacement sim, if that doesnt work then simply have ur carrier replace your phone. you should be within the 30 day trial period anyway... dont bother talking directly with samsung, getting a phone replacement from att would be quicker.
well the only issue with returning the phone i dindt buy it directly from att , got it thru amazon so returning to get a new one may be a bit problematic i think.
The iPhone's issue is different - it has an external antenna, and one finger in the wrong place rendered no signal - one finger bridging the gap between antennas - creating an electrical conductive circuit.
The Captivate (and all other phones) have internal antennas covered with plastic (the phone's case) - so the antenna is already covered.
Apple tried to deflect criticism by talking about "The grip of death" killing signal on other phones. While this is true, it is not what plagues the iphone - although it can. All phones will show signal drop if you wrap your hand (or some other signal blocking material) around the phone.
The Problem with trying to measure the signal drop, is that signal bars are not very accurate - you need to be in the phone menus where it shows you actual signal strength in DB - I don't think you will get this for WiFi though. Then of course there are all kinds of external interference issues - Microwave ovens, cordless phones, etc.
So, unless you measure this stuff in a controlled environment, like consumer reports did, where you can control the transmitter and all eliminate all external influences, then most observations are not including all environmental factors.
My phone works great, regardless of what the bars say.
well i have seen my phones service go from -105 dbm 4 asu to nothing when i picked up the phone. and then i would get the nice blue circle with line thru it.
I did an speed test also with phone while holding it and when putting it on an table , the times i would actually get no bars on my phone while holding i would get 1/3 the dl speed of when it was sitting on a table.
I will have to wait till tues to get an replacement phone and hopefully i wont have the same issues
so are you getting the replacement from att or amazon?
a video. Im not calling yall liars, but ive had 3, and all have the issue so I just dont see how others dont. Unless its the routers, and yours is way better than mine cause mines junk, but never had issues on other phones.
Anyways, please post a video showing in another room from your router, covering the top landscape style and take a video showing the bars. I dont care if they drop some, Those that say it dont vanish can I please see a video. I JUST DONT GET IT.
Thanks, p.s. I got my 4th sensation on the Way. I want this phone but dont want the wifi issue cause i use wifi 90%of the time.
smashpunks said:
a video. Im not calling yall liars, but ive had 3, and all have the issue so I just dont see how others dont. Unless its the routers, and yours is way better than mine cause mines junk, but never had issues on other phones.
Anyways, please post a video showing in another room from your router, covering the top landscape style and take a video showing the bars. I dont care if they drop some, Those that say it dont vanish can I please see a video. I JUST DONT GET IT.
Thanks, p.s. I got my 4th sensation on the Way. I want this phone but dont want the wifi issue cause i use wifi 90%of the time.
Click to expand...
Click to collapse
Don't have another video camera, so you'll just have to trust me, or trust the videos that are posted on YouTube that show it working. I'm in another room, landscape, hands wrapped around the phone every which way, the wifi connection never drops. I don't have a case on the phone. Using Wifi Analyzer I do get about a 20-25dB drop in signal, but it's still plenty strong enough to stay connected and not drop data.
It's more likely something about differences in routers than the phone. Maybe signal strength, or g versus n, or the specific channels being used. Not saying there are no bad phones, but if you try 4 phones and they all do it then it's probably related to something about the router.
I've not got a video but I don't hold my phone when using it in landscape (I rarely use landscape at all tbh). I put it on my lap so don't have the issue
please please post a video someone. This is my only issue. If its my router and I need a N ill buy one, but I need a video of someone going to the router, then watching them walk to the end of the house in the room and do it. If it does not kill your wifi I will be sold and figure out why mine is..
Do you have a N router?
Is it just G?
This is serious and Ive only seen videos of them effected and experienced the same.
Ok so I took my case off and had to wrap my hand completely over the top end of the phone to show a difference, but it did drop two bars ,now since ill never hold my phone in that manner this will never be a problem for me , so I would say that the case makes a diff and its definately there , I really don't like holding it in landscape mode ever , i rarely do
For ref, I have a G router (a rebranded Thomson)
EddyOS said:
For ref, I have a G router (a rebranded Thomson)
Click to expand...
Click to collapse
but you said you dont hold your phone in landscape. I for one play online FPS games in landscape and need it.
Can you test in landscape? since you dont go in landscape? or did you already and have no issue?
please post a video. If yours is fine there are good ones and ill find it. If not im trading back for my g2x today because that
so far Im getting. I have no wifi issue cause I never cover it?
well if you do hold your phone in landscape and have no issues, then please post a video. In portrait im golden, but when I landscape it completely depletes.
Here's a video that shows signal drop but no disconnect when the wifi signal is strong.
http://www.youtube.com/watch?v=j64GKuuczoE
This is just what mine looks like. Drop in signal, no disconnect.
Notice the other low signal wifi's in this vid do drop away. The same guy also posted a video showing a total drop in connection if the wifi signal is relatively low at it's peak. So, at least part of the reported problems could be due to a relatively low max signal.
If you don't have Wifi Analyzer get it and post a vid so we can see what's going on.
I will make you a video the second I get off work at 4pm. I will show the router on video, then walk up stairs, hold the phone in landscape and show that none of my bars disappear. Do I get anything in return or do I just prove I'm not a liar? I am really not trying to knock anyone here but I find it odd that we can all buy top of the line phones but still use shifty routers. A goog router will make your life a lot better for a fraction of the cost for your phone. I suggest everyone get into the year 2011 and atleast by a N router, if not a dual band N router.
Sent from my HTC Sensation 4G using XDA Premium App
samnada said:
Here's a video that shows signal drop but no disconnect when the wifi signal is strong.
http://www.youtube.com/watch?v=j64GKuuczoE
This is just what mine looks like. Drop in signal, no disconnect.
Notice the other low signal wifi's in this vid do drop away. The same guy also posted a video showing a total drop in connection if the wifi signal is relatively low at it's peak. So, at least part of the reported problems could be due to a relatively low max signal.
If you don't have Wifi Analyzer get it and post a vid so we can see what's going on.
Click to expand...
Click to collapse
Ok that. WEll, hes next to the router, so thats why the wifi dont die, but I garuntee that if he goes in another room it will die. WE need to see where his router is before we judge if his connection never drops. I bet hes in the same room.
WIfi analyzer vs my vibrant is amazing. Vibrant perfect barely loses db. Now the sensation loses 20 no problem. So in a room with wifi it will be connected, but in a room with less signal, you will cover the signal and kill it. It shouldnt be like that.
smashpunks said:
Ok that. WEll, hes next to the router, so thats why the wifi dont die, but I garuntee that if he goes in another room it will die. WE need to see where his router is before we judge if his connection never drops. I bet hes in the same room.
WIfi analyzer vs my vibrant is amazing. Vibrant perfect barely loses db. Now the sensation loses 20 no problem. So in a room with wifi it will be connected, but in a room with less signal, you will cover the signal and kill it. It shouldnt be like that.
Click to expand...
Click to collapse
You've identified why people are reporting different experiences, which is exactly what I said. If the signal is strong then the connection won't drop. If it's weak enough at max then it will drop.
The loss of about 20-25dB by holding the phone certain ways is known, and isn't likely to vary much be getting your 4th or 5th Sensation. You could try holding it differently, or maybe some types of cases (with or without PT ) may help. Or you can get a router with a stronger signal.
Whether or when HTC will do anything to fix or improve the issue remains to be seen.
samnada said:
You've identified why people are reporting different experiences, which is exactly what I said. If the signal is strong then the connection won't drop. If it's weak enough at max then it will drop.
The loss of about 20-25dB by holding the phone certain ways is known, and isn't likely to vary much be getting your 4th or 5th Sensation. You could try holding it differently, or maybe some types of cases (with or without PT ) may help. Or you can get a router with a stronger signal.
Whether or when HTC will do anything to fix or improve the issue remains to be seen.
Click to expand...
Click to collapse
Maybe Ill try a stronger router. Im going to try a few locations with wifi, if it perfoms bad, Bye Bye. My other phones pick up wifi outside buildings.
Your right, if i hold it in portrait its strong, but I shouldnt need to do that. Ever.
smashpunks said:
Maybe Ill try a stronger router. Im going to try a few locations with wifi, if it perfoms bad, Bye Bye. My other phones pick up wifi outside buildings.
Your right, if i hold it in portrait its strong, but I shouldnt need to do that. Ever.
Click to expand...
Click to collapse
Your right, you shouldn't need to hold it differently to hold a WiFi signal. Do you still want me to make a video showing that non of my bars drop while on a different floor from my router.
I actually get a stronger WiFi signal on my Sensation than I do on my G2X.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Your right, you shouldn't need to hold it differently to hold a WiFi signal. Do you still want me to make a video showing that non of my bars drop while on a different floor from my router.
I actually get a stronger WiFi signal on my Sensation than I do on my G2X.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Please, I would love that... Cause if so I just need a stronget router even though my other phones work fine sitting on them..
I live in a small apartment and I have a good router (bought it like a month ago) even when I'm standing directly in front of it, the signal will drop (I watch the meter in wifi analyzer drop) If I'm in another room it drops even more. I have my phone set for max wifi performance too. One night I really noticed it while streaming a video from my computer via splashtop. Every time I held it a certain way the video would actually stutter. I wonder if the people experiencing it have some kind of grounding problem with the phone. It's not a huge issue for me because it never fully drops and when I hold it in landscape mode I just make sure My hand doesnt cover all three anntena holes on the back. It seems when your hand is in contact and covers all 3 that it drops. I should be getting another sensation on friday. I hope 1. the wifi drop isnt as bad 2. That I get the better sharp screen
graffixnyc said:
I live in a small apartment and I have a good router (bought it like a month ago) even when I'm standing directly in front of it, the signal will drop (I watch the meter in wifi analyzer drop) If I'm in another room it drops even more. I have my phone set for max wifi performance too. One night I really noticed it while streaming a video from my computer via splashtop. Every time I held it a certain way the video would actually stutter. I wonder if the people experiencing it have some kind of grounding problem with the phone. It's not a huge issue for me because it never fully drops and when I hold it in landscape mode I just make sure My hand doesnt cover all three anntena holes on the back. It seems when your hand is in contact and covers all 3 that it drops. I should be getting another sensation on friday. I hope 1. the wifi drop isnt as bad 2. That I get the better sharp screen
Click to expand...
Click to collapse
I have one coming soon as well. Ordered today. Will see how it goes. I just don't think I should have to get a new router when my others phones work great.. I'd say grounding causeof if I put tp between my phone and case I can't get it to drop... Move the 2 layers of pt and it goes away.
Sounds like you should just ditch the Sensation; some feedback from my experience; I have the Rubberized case on mine and at work with the case I get about 1-2 bars of WIFI; without I get almost full.
Turning it landscape also kills the connection with case and drops to 1 bar without case so thats pretty ****ty although I don't use my phone landscape or really play games on it but for people who do I could imagine that sucking pretty hard.
Was gonna do a vid but I don't think it's really necessary. If you have a strong signal (ie sitting next to the router) your likely not going to notice anything at all; if your on a medium signal it's likely you will lose bars or total connection.
Not really sure what video proof is going to do for you however as it really doesn't matter what others are experiencing in this case outside of their verbal explanation.
I have to agree, this issue is annoying. In my house I have 2 MT4G's a Thunderbolt and the Sensation. None of them drop wifi signal like the sensation does.. I don't use a case and sitting 3 feet from the router I'm ok, even turning around facing away from the router at 3 feet I'm ok but it does drop a couple of bars. In other rooms I have full bars but if I cover or hold in landscape as has been shown I loose all or down to 1 bar and most of the time it will disconnect.
Not sure what type of router mine is as it is from AT&T UVERSE.
Here is my video 3 rooms away from my router I drop a little but no disconnect.
-McMex
Sent from my HTC Sensation 4G using XDA Premium App
Hi,
Some users on a Dutch forum reported a loss of signal strength (both Wifi and phone) when the back of the Moto G is covered by your hand. I checked and I can repeat the problem. If I cover the lower half of the back, my carrier signal goes down by two bars. When you cover the upper half, the Wifi signal drops substantially.
To test if this was a real loss of signal instead of an issue with extremely sensitive bar display, I have installed Wifi Analyzer. It shows a drop of 5 - 10 dB on the Wifi signal so its a real issue.
Do others have the same problem or are there some faulty units around?
I cannot reproduce this. XT1032 8GB retail GB version.
16GB UK - I can get WiFi to drop by covering the back.
Mobile signal does not drop though.
Doesn't worry me as I don't press my hand on the back when holding the phone.
I can also get the signal to drop wrap my hand around my routers antenna.
I would think it's quite normal for a signal to drop if you cover the antenna or receiver. The phone has to have the receiver somewhere and wherever they put it you will be able to cover it if you try hard enough.
scott_doyland said:
16GB UK - I can get WiFi to drop by covering the back.
Mobile signal does not drop though.
Doesn't worry me as I don't press my hand on the back when holding the phone.
I can also get the signal to drop wrap my hand around my routers antenna.
I would think it's quite normal for a signal to drop if you cover the antenna or receiver. The phone has to have the receiver somewhere and wherever they put it you will be able to cover it if you try hard enough.
Click to expand...
Click to collapse
Remember the 'you're holding it wrong' defense of Steve Jobs when the iPhone dropped its signal?
I don't need to press, just by holding the phone in a natural way to take a call the signal will drop. And like I said covering only half of the back is sufficient.
That Debaj can't reproduce it, suggest it's not in all Moto G's
Moto G 8GB German, left-handed (in case it makes a difference) and it occurs most often when the signal is at 4 instead of 5 bars to begin with.
DroidLov said:
Hi,
Some users on a Dutch forum reported a loss of signal strength (both Wifi and phone) when the back of the Moto G is covered by your hand. I checked and I can repeat the problem. If I cover the lower half of the back, my carrier signal goes down by two bars. When you cover the upper half, the Wifi signal drops substantially.
To test if this was a real loss of signal instead of an issue with extremely sensitive bar display, I have installed Wifi Analyzer. It shows a drop of 5 - 10 dB on the Wifi signal so its a real issue.
Do others have the same problem or are there some faulty units around?
Click to expand...
Click to collapse
Mine does the same to an extent but not nearly as bad as my old phone. Two bars missing sounds quite serious, though. Have you tried taking the rear cover off and checking to see what it does?
Wifi signal drops 1 bar (from 4 to 3) when covering top of the back. Not a big deal to me
Mobile signal doesn't drop when covering the bottom of the back.
Moto G 8GB, British retail version running US global 4.4.2
EDIT: Holding the phone in the left hand drops the signal by about 5dBm. Holding the phone in the right hand leads to no loss in signal. The only way I can get my Moto G to lose some signal (from 4 bars to 3) is to hold the phone in my left hand AND cover the bottom bezel with the right hand. It drops about 15dBm.
Thanks chowy993, scott_doyland, WabbitKiLR and Debaj for your feedback.
I guess there is something wrong with my Moto as I have an 8-15 dBm drop on the carrier signal just by holding my hand it in the normal 'telephone position' (but not next to my head). I measured it with an app called Network Signal. It drops into the red zone at over a -100 dBm so its a serious problem which will cost me battery life and loss of connectivity in some places .
I tried this with my wifes Moto G and the wifi drops one bar if I put my hand over the back. The mobile signal remains the same. Then I tried it with my Galaxy S3 and got exactly the same result.
I posted a thread about this a short while ago on the 31st December: http://forum.xda-developers.com/showthread.php?t=2592673
I can confirm I have this issue too! I cannot do any video or voice calls over WiFi if I hold my phone in my hand. The connection repeatedly drops until I put the phone down.
As soon as I hold it, I completely lose all WiFi signal (I have full bars at the time), and can also lose all 2G signal too (from full bars to Emergency Calls Only). My only solution was to simply leave the phone on a surface.
Mine is being sent in for a repair tomorrow for this reason. But sadly it appears even if the phone is replaced/repaired, that this is simply a issue with the Moto G in general?!
Never experienced such poor problems like this on a phone before.
I have the exact same problem on my 8 retail UK version I posted about this here http://forum.xda-developers.com/showthread.php?t=2588286
And people were saying its the way I was holding my device. It isn't I can completely make my device lose signal just by being in a call. And cover the the bottom of device. It seems like there is a bad batch and Motorola needs to sort it. I'm on my 3rd device now and its still doing it. Gutted really because its a brilliant device. It seems to be the 8gig version having these problems I got told.
Sent from Motorola G.
XT1033 Dual Sim.
Cannot reproduce the issue at all, neither mobile nor wi-fi drops even with the back fully covered by both my hands. Held it like that for five minutes and no sign of it.
AluKed said:
XT1033 Dual Sim.
Cannot reproduce the issue at all, neither mobile nor wi-fi drops even with the back fully covered by both my hands. Held it like that for five minutes and no sign of it.
Click to expand...
Click to collapse
Count yourself as a lucky then I think I'm going to replace my 8gig for the 16gig.
Sent from Motorola G.
UK 16 gig model and I can get my WiFi to drop by one bar but mobile signal is unchanged no matter how I hold the handset. Bad news for u mate, sorry.
I looked into this problem.
Believe it or not, it seems to be down to the use of spray deoderant.
Most spray on deoderant using aluminium oxide. When it get's on your hands, and you hold the phone, the light metal coating causes a charge differential with the phone's antenna (basically your hand and the phone act as a single film capacitor).
This is different from the issue with the iphone, this was because the metal bezel of the phone actually changed resistivity when held directly with the hand, effectively changing the length, and therefore effectiveness of the iphones antenna.
I suggest washing your hands thoroughly. You can also use a multimeter on your hand, set to milli Ohms to see if you have an unusual resistivity (probably due to aluminium oxide).
Roll on deoderant is another good option.. Or just be smelly of course. I never wash, shower or using any cleaning products and my phone has perfect signal all the time.
mranonymous1 and maccboy2010 can you check if it's identical to my problem: holding the lower end is a drop in carrier signal, upper half of the phone: wifi drop ?
DroidLov said:
mranonymous1 and maccboy2010 can you check if it's identical to my problem: holding the lower end is a drop in carrier signal, upper half of the phone: wifi drop ?
Click to expand...
Click to collapse
I no longer have my phone as it's in for repair. I can tell you though that for the week or so of use that it was awful. Mine was extremely sensitive that a video/voice call over WiFi would instantly end the second I even went near the phone/picked it up.
It was the WiFi dropping that was more of the issue for me than mobile network signal (I struggle to get 2G signal anyway where I live). But I could easily lose all mobile network signal from holding normally too.
Ok, I checked again and the problem only occurs if the signal level is not that good to begin with. It then drops enormously making calls impossible. Handsfree calling in the same circumstances is no problem.
When I am at a place with a strong carrier signal my hand hardly influences the level. So it's sort of a worst case scenario but it explains why others don't notice the drop.
DroidLov said:
mranonymous1 and maccboy2010 can you check if it's identical to my problem: holding the lower end is a drop in carrier signal, upper half of the phone: wifi drop ?
Click to expand...
Click to collapse
Yes mine is the same as yours if I hold a the bottom signal drastically drops.
Sent from Motorola G.
I can confirm covering the bottom drops my signal.
Sent from my XT1032 using xda app-developers app
Also happens with my moto g. Covering the top indeed affects wifi and the bottom affects signal.
I just want to write this post maybe it will help anyone that has or will have the same problem. I looked all over the internet and could not find a fix, so here is my fix. Hope it works.
I work over seas on oil rig sites (remote locations) so I talk to my wife and family back home via different VOIP apps so its important to get a 3G signal, usually I lock WCDMA only network and get at least 1 bar which is sufficient. All of a sudden I started experiencing very weak 3G signal on my phone, weirdly this was at the same location where it had full bars in the past. This only applies for 3G, I could get 2G signal no problem.
In other areas that I know had good 3G signals and towers were close, it would work alright outdoors but once I get behind a door or a window 3G disappears even if I have it locked. I put in my sim card in my old Galaxy Nexus and it had 3G indoors with no problems at the same place and right next to the N5. So I started testing with both phones right next to each other when I lock 3G with the same SIM the Galaxy nexus would get 3 bars while the Nexus 5 would get the empty triangle (emergency calls only).
I couldn't get out of my mind that I dropped my Nexus 5 a hard drop, but I have a rubber case that took all the shock and the phone didn't get a scratch on it. This was before the 3G signal starts getting funny. Couldn't help but feel that I broke it somehow though. I felt like this might have got something loose inside. What didn't make sense to me is that if the antenna didn't work it wouldn't get 3G at all, indoors and outdoors.
So Step 1, I assumed it was a software issue. I went through a painful hard reset. To my surprise it still had the same issue afterwards.
Then out of desperation I saw this dude's video on how he couldn't lock GPS until he opened the back of the phone and found that the GPS antenna was not connecting straight.
youtube com/watch?v=K1-uCIb-t8I[/url]
So I started searching for where the 3G or 2G antennas are on the N5, but couldnt find anything that points that out. The phone was worthless to me like that so... I took a deep breath and decided to open the phone. Keep in mind, i'm an oilfield engineer and I still had a feeling i might [email protected]#k the phone up, specially that I did not have any tools with me.
So I watched this video on how to open up the back cover:
youtube com/watch?v=mkbmtu-1KSQ[/url]
and went through this guide on what's inside the N5:
theregister co uk/2013/11/05/nexus_5_teardown_shows_a_light_touch_thats_easy_to_fix/[/url]
Then I opened it, couldn't find anything to do, except maybe clean the minor dust off and blow on the ICs a bit. There is alot of pins that connect to antennas located on the back cover itself, so I closed it up, made sure its closed tight and all the pins touching, put in my SIM, and GOD DAMN!! IT WORKS AGAIN... I was getting full bars 3G!!!
So what I figured is that when I dropped it, one of those pins moved a little bit away and broke the connection between the antenna and the IC. Works great for the last 5 hours, solid connection.
Hope I would help anyone with this
PS: put the dots in the links, XDA won't let me post outside URLs
walid.eldalil said:
I just want to write this post maybe it will help anyone that has or will have the same problem. I looked all over the internet and could not find a fix, so here is my fix. Hope it works.
I work over seas on oil rig sites (remote locations) so I talk to my wife and family back home via different VOIP apps so its important to get a 3G signal, usually I lock WCDMA only network and get at least 1 bar which is sufficient. All of a sudden I started experiencing very weak 3G signal on my phone, weirdly this was at the same location where it had full bars in the past. This only applies for 3G, I could get 2G signal no problem.
In other areas that I know had good 3G signals and towers were close, it would work alright outdoors but once I get behind a door or a window 3G disappears even if I have it locked. I put in my sim card in my old Galaxy Nexus and it had 3G indoors with no problems at the same place and right next to the N5. So I started testing with both phones right next to each other when I lock 3G with the same SIM the Galaxy nexus would get 3 bars while the Nexus 5 would get the empty triangle (emergency calls only).
I couldn't get out of my mind that I dropped my Nexus 5 a hard drop, but I have a rubber case that took all the shock and the phone didn't get a scratch on it. This was before the 3G signal starts getting funny. Couldn't help but feel that I broke it somehow though. I felt like this might have got something loose inside. What didn't make sense to me is that if the antenna didn't work it wouldn't get 3G at all, indoors and outdoors.
So Step 1, I assumed it was a software issue. I went through a painful hard reset. To my surprise it still had the same issue afterwards.
Then out of desperation I saw this dude's video on how he couldn't lock GPS until he opened the back of the phone and found that the GPS antenna was not connecting straight.
youtube com/watch?v=K1-uCIb-t8I[/url]
So I started searching for where the 3G or 2G antennas are on the N5, but couldnt find anything that points that out. The phone was worthless to me like that so... I took a deep breath and decided to open the phone. Keep in mind, i'm an oilfield engineer and I still had a feeling i might [email protected]#k the phone up, specially that I did not have any tools with me.
So I watched this video on how to open up the back cover:
youtube com/watch?v=mkbmtu-1KSQ[/url]
and went through this guide on what's inside the N5:
theregister co uk/2013/11/05/nexus_5_teardown_shows_a_light_touch_thats_easy_to_fix/[/url]
Then I opened it, couldn't find anything to do, except maybe clean the minor dust off and blow on the ICs a bit. There is alot of pins that connect to antennas located on the back cover itself, so I closed it up, made sure its closed tight and all the pins touching, put in my SIM, and GOD DAMN!! IT WORKS AGAIN... I was getting full bars 3G!!!
So what I figured is that when I dropped it, one of those pins moved a little bit away and broke the connection between the antenna and the IC. Works great for the last 5 hours, solid connection.
Hope I would help anyone with this
PS: put the dots in the links, XDA won't let me post outside URLs
Click to expand...
Click to collapse
Thats nice , but lots of ppls have the signal issues with nexus 5 , and it isn't antena disconect for 90 % if us. I have separated the phone many times. , done about 5 hard resets's tried diffrent verions of radio's diffrent ROM's etc... nothing work's. Frineds have nexus 5 2 of them , and they can get 3g and 4g when they want, and i can only get Edge which is 2g. which is unusable..... I noticed that i have 3g only when i am in other towns, but not mine home town.... I tried diffrent sim cards, and diffrent netowrks, nothing seams to get the 3g at home, plus the gsm sucks, it interupts the calls.. So i must be the frequencies of the working 3g network in mine home town ? Then how i don't get 4g ? Why other ppl with the same phone, and same network have 3g when put next to mine ? NO one knows...
Same Issue
i am having the same issue, just having "E" Edge and cannot connect to 3G/4G, done everything to resolve the issue, took apart the antenna part of my phone but all the connectors and wires are intact, did hard reset several times, tried different ROMS including stock ROMS, tried the *#*#4636#*#* selected all the Radios but no luck, used 2 different sim cards but no use, same damn "E" in the status bar, APNs are all in place, nothing is wrong with the settings so far, dont know wots da problem with this set.
Please help us.
Started playing Lineage 2 Revolution recently and wasn't big into gaming before but since I have the phone for it, why not eh?
Noticed that when I hold my phone a certain way that covers right below the lenses on the back, my WiFi connection dies. Wasn't sure what was causing it originally, but narrowed it down when I was playing with my phone sitting on the couch and not in my hand that I wasn't getting dc'd from the game but when no picked it up and held onto it again, the disconnects would start.. Tried moving my hand that covers that spot and fixed it again.. Anyone else noticed this or have the same problem with disconnects when playing games? Try moving your hand away from that area and see if it fixes it.
Are you at max range for the wifi?
kungpaoshizi said:
Are you at max range for the wifi?
Click to expand...
Click to collapse
No actually, I have a Dlink dir-868l and it's sitting on the end table beside my couch. Live in a bachelor.. No where in my apartment should be out of range. And as I said, it only happens when I cover that one spot on my phone. Just assumed that's where the antenna was located in the phone.
read this post and made test had 4 bars with the router about 6 meter from me behind concrete, placed my hand covering the upper back section and it dropped to 3 bars, removed my hand and got 4 bars again, tried it 5 times with the same result. so it does seem to be an issue. at least for me its not that terrible.
Yeah as I said I'm using an older router too so gonna try updating to something newer next week.. May be a combination of the two is why I get booted.
I've tried, doesn't seem to make a difference how I hold it for wifi or bt