Hi all, I just bought a Nexus 5 brand new from a local carrier in Cambodia about 2 weeks ago and so far have loved the phone. I had upgraded it to Android 6 as soon as I got it with OTA updates and have never modified it in any way, or even rooted it.
Just last night while I was browsing the Internet on it the phone suddenly froze for the first time and turned off. Once I tried to boot it back up, it went to the "Android" text logo and froze midway, once again turning off. Now, whenever I turn it on, it stays stuck at the Google logo.
I've tried booting to the "Start - Restart bootloader - Recovery mode" screen, which works fine, but once I try clicking on Recovery mode, it stays stuck at a black screen which doesn't seem to go anywhere.
Is this a hardware fault? Software problem? Any way I can try to fix this issue without going back to the carrier?
Could be hardware. I suggest taking it back and exchanging it for another phone.
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I was using my phone this morning and I opened up chrome. As soon as I did that my phone restarted. I did a soft reset and it took me to an AT&T app page. I think it was something like Ready 2 Go(Not entirely sure of the name), and it said to press continue which showed me a Google setting page telling me I had turned off location tracking. I turned it on and went back to chrome (probably a mistake). It started restarting again, and it would take a few restarts before I got the screen, but then it went back to looping after 30 seconds, and I haven't seen the screen since. I already factory reset, and I tried recovery mode which showed me a red triangle ! icon. I have a Mac, and someone told me to plug my phone into the computer, but I want to make sure I know where to go from before I do that. Can anyone help?
Ok. So 14 days ago my wife and I both got S6's for Verizon from a local big box store. (yes, 14. Today is the last day I have to take it back.)
We took the OTA to OE2 and I was able to root both phones with PingPong. Everything was fine until yesterday. Her phone wasn't responding when a call was coming in, so she restarted it by holding in the power button. Now, when it boots up it goes to a black screen after showing the initial "Samsung Galaxy S6" screen. Nothing changes. There is a teal/blue pulsing LED that doesn't go away.
I can enter the recovery and wipe cache, factory reset, safemode, etc. I've tried all of those many times. I can enter download mode and use Odin 3.10.6 to reflash OE2 and it says "Pass". After rebooting, it goes to the "Android is upgrading" dialog and goes through and updates about 248 apps, and then changes to read "Starting apps." It won't go past that screen. I left it on that from 10pm last night until 6am this morning with no change. The battery eventually went dead (from 100%). I've tried Odin many times, and it passes every time.
What are my options? When booting, the padlock is unlocked and says "Custom". I'd really like to get rid of that so I can return it to today without problems. When in Download mode, the system status says "custom".
Please help!!
I've also tried using SmartSwitch on the PC, and it doesn't detect the phone.
Update: I'm trying an Emergency Recovery with Smart Switch. It's at 52% right now. I got a serial number from another S6 so it would allow the download/recovery process to start. It's kind of ridiculous you can't get the serial number for your device from anywhere but the settings page on the phone. (Note: not the IMEI, the actual SN). It's not on the box or back of the phone.
Ok, another update. Emergency Recovery didn't work. It finished, and said that it was successful, but didn't fix the issue.
I took the phone back to the place of purchase and they tried about everything that I had already tried. They ended up just replacing the phone. They said that they never saw this issue before.
I have almost an identical issue except I have not roOted or installed any custom ROMs everything is stock . The fingerprint scanner quit working today and said it required a restart, when I restarted the phone I'm experiencing exactly what you are a black screen and a blue pulsing light. In the stock recovery screen I've tried booting to safe mode USB debugging everything except the factory restore yet I think that is my last resort.
Help with LG G3 Turns off During Boot & Unable to Factory Reset (is it a lost cause?)
Hello everyone. This is kind of a complicated issue, and I would love any help I can get.
Back story:
I have a Verizon LG G3, purchased in December of 2014. I never rooted the phone, so it has been stock this whole time. A couple of months ago, the SD card holder randomly stopped working (no spills or drops). I tried multiple, new SD cards, formatted them and everything, but the phone just kept ejecting the SD card, and corrupting them, so I just gave up on it and stopped using an SD card in the phone. This is not the current issue at hand, but I wanted to preface that I've been having issues with the phone.
Fast forward to a month ago. I had my phone plugged into the wall charging, and was not using it. I noticed out of the corner of my eye that my phone turned off. I unplugged the phone and tried turning it back on. It showed the LG logo screen, then the verizon screen, and then just turned off. When I tried powering it again, it did nothing. I pulled the battery, put it back in, and pressed the power button. I got the same series of lg logo, verizon logo, then off. I thought maybe it was a battery issue and took it to a local phone repair shop. They put in a new battery, but got the exact same boot problem I did. I left the phone with them, and they took it apart to see if it was a hardware issue (and the infamous stuck power button issue). When I returned, they told me that they did not find any hardware issues. It also was not an issue of the stuck power button/power button not working. They decided that it must be a software issue. Their explanation was that the phone had probably tried doing a software update and something went wrong. They said they could only fix it by completely wiping the phone and installing the software back on. I was reluctant to go through with it because (1) I would lose all my data (and I did not back it up, my fault, I know) and (2) it seemed like they wanted me to pay almost 100$ for something I could do at home. So I kept the phone and left it alone for a while. Now, it has been a month since the issue began, and I'm trying to see if I can fix it. Here is what I have tried.
1. Tried to power it normally again, but now the phone won't boot past the lg logo screen (no verizon screen, just turns off)
2. Held down the power button and volume down button, and able to get into recovery.
3. Tried safe mode -> boots to lg logo and turns off
4. Tried wipe cache -> boots to lg logo and turns off, does it twice
5. Tried USB debug -> shows the android icon, looks like its working, turns off
6. Finally tried factory data reset -> goes through the "are you sure" screen; select yes; shows android icon, looks like its working, turns off
7. Tried holding down the up button and plugging it into a computer to reinstall firmware, shows logo and turns off
8. When I plug the phone into the wall, it charges normally. Simply won't turn on past that.
I'm not sure what else I can do to the phone. Is there a way to factory reset from a pc or mac without the phone being on? Will I just have to take it to the tech store so they can do whatever magic they seem to possess? I already plan on never getting another android after the issues with this phone (and many androids before this one), but I need this phone to last until December.
Sorry for rambling and thank you for any help!
Bump
Hi,
A month ago, first time screen of my S8 plus (15 months old) went black, i can see the phone is working fine apart from screen, tried force restart, every button combinations available on other forums, nothing worked. After like 10, hours screen went on by itself. It lasted a week and screen went off again. Again same thing, it went back on by it self after few hours. I though it might be the corrupt software, so i flashed the factory rom. But no luck. This cycle kept going on for a month.
Now since last week, screen went dead, not turning back on. I can connect the phone to screen via smart view (Bixby voice helps there surprisingly), and see everything else works fine.
Phone is out of warranty, so i cannt just go to samsung and get a replacement.
Does anyone have any idea, what is going on, and if they have face any similar issue and what to do with it.
Also, one weird thing. I dont know if its related to the issue but I noticed every time after i factory reset or flashed stock rom, some random files start downloading itself via download manager and every time i tap to look for the name or info, it just disappears, tried to find it among apps and file, nothing can be found.
Hello. Sorry in advance if this is the wrong thread. I own a pretty old 1 year old tablet that currently has a problem.
Important info: Android 5, No access to a computer for 2 weeks (vacation), slightly cracked screen (still works), I had to install a Play Store apk as the one I had previously was corrupt. Tablet was functioning fine until the moment of the incident (except for the play store apk, which I later fixed).
Minor detail: Once the screen turns on after a restart the pixels near the top of the screen seem to turn purple for a second when I tilt the tablet.
Here is the story:
I was watching a YouTube video and suddenly my tablet froze. I thought: "Uhh, another freeze how annoying," and waited for it to load. I did not unfreeze. I thought: "Well, I guess I'll be fine if I turn my tablet off and on. This is where I got worried. My Power key was not responding. I tried the volume keys. Nothing. I tried connecting a mouse and moving it around. Still nothing. I thought "Ok, lets try restarting it" I did that by holding the Power key down for 10 seconds. To my relief, it turned off. But when it was turning back on again, it was at the loading screen for a little to long. It usually takes 5 seconds to get past the loading screen and enter the boot screen. I decided to wait. 1 minute: nothing. 5 minutes: nothing. I got worried. I tried restarting the tablet again. I restarted successfully but was stuck at the loading screen again. The was no movement on the screen. Only the loading screen. I decided to try the restart backup button which I could activate by putting a pin in a small hole at the back. It had the same effect holding down the power key had. I decided to ue my backup plan: recovery mode. I successfully entered recovery mode. I chose the option "clear cache" and tried to boot again. No changes. I did a scan for any root errors. it said that there were 5 errors, but there was nothing I could do about that. I tried doing a factory reset, then booting up. The reset was successful, but I got the same effect as always. No changes. I gave up and tried to google a solution on my phone. Most of them told me to install a PC program, but one told me to do the same thing I already did: reset, restart. So I decided to let the tablet sit with the boot screen for 2 hours. When I came back, there was no change at all. I tried searching again for a solution. A YouTube video said that the boot time after factory resets may be long, so I decided to reset and let it sit for a bit. 20 mins later, no changes at all. Finally, I gave up and now try to ask for help here.
Norqw said:
Hello. Sorry in advance if this is the wrong thread. I own a pretty old 1 year old tablet that currently has a problem.
Important info: Android 5, No access to a computer for 2 weeks (vacation), slightly cracked screen (still works), I had to install a Play Store apk as the one I had previously was corrupt. Tablet was functioning fine until the moment of the incident (except for the play store apk, which I later fixed).
Minor detail: Once the screen turns on after a restart the pixels near the top of the screen seem to turn purple for a second when I tilt the tablet.
Here is the story:
I was watching a YouTube video and suddenly my tablet froze. I thought: "Uhh, another freeze how annoying," and waited for it to load. I did not unfreeze. I thought: "Well, I guess I'll be fine if I turn my tablet off and on. This is where I got worried. My Power key was not responding. I tried the volume keys. Nothing. I tried connecting a mouse and moving it around. Still nothing. I thought "Ok, lets try restarting it" I did that by holding the Power key down for 10 seconds. To my relief, it turned off. But when it was turning back on again, it was at the loading screen for a little to long. It usually takes 5 seconds to get past the loading screen and enter the boot screen. I decided to wait. 1 minute: nothing. 5 minutes: nothing. I got worried. I tried restarting the tablet again. I restarted successfully but was stuck at the loading screen again. The was no movement on the screen. Only the loading screen. I decided to try the restart backup button which I could activate by putting a pin in a small hole at the back. It had the same effect holding down the power key had. I decided to ue my backup plan: recovery mode. I successfully entered recovery mode. I chose the option "clear cache" and tried to boot again. No changes. I did a scan for any root errors. it said that there were 5 errors, but there was nothing I could do about that. I tried doing a factory reset, then booting up. The reset was successful, but I got the same effect as always. No changes. I gave up and tried to google a solution on my phone. Most of them told me to install a PC program, but one told me to do the same thing I already did: reset, restart. So I decided to let the tablet sit with the boot screen for 2 hours. When I came back, there was no change at all. I tried searching again for a solution. A YouTube video said that the boot time after factory resets may be long, so I decided to reset and let it sit for a bit. 20 mins later, no changes at all. Finally, I gave up and now try to ask for help here.
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Was your device rooted? Did you have TWRP custom recovery installed? If you don't have either of these two things then your only option is to flash the stock firmware via PC.
Do a google for:
"Return to stock (your model number)"
If what you need is out there somewhere, that woll find the instructions, the tools and the file(s) you need.
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