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[Q] Nexus s 4g locked up

Okay, first of all I know, I'm a total noob. I have followed these forums a long time and have successfully rooted a few phones. One of which was my nexus s 4g. I was trying to unroot the phone so I could get ics. This is when I ran into problems and right now I just want to be able to get my phone working again. Right now I am stuck on the Miui boot up screen and no matter how long I wait it stays on that screen. If I do a battery pull and hold down power and vol up I can get into the bootloader screen with the information as follows: fastboot mode, product name-Herring, HW Version Rev 34, Bootloader version-D720SPAKE1, Baseband version-D720SPAKE1, Carrier info, SPR, serial number-37308B81276A00EC, Lock State-locked. Then the different options I can choose are reboot bootloader, reboot, recovery, power off. If I choose reboot, it takes me back to the mius screen and stays there. If I choose recovery, I get the triangle with the exclamation point. I then hold power and up volume again and I get a screen that says Android system recovery <3e> with reboot system now, apply update from sd card wipe data/factory reset and wipe cache partition. I have tried all of these as well with no luck. When I go to apply update from sd card I get matrix-cfs_v15.5 zip, root.zip, update.zip and then what looks like apps such as Alarms/, Android/,MIUI?, etc. If I try to select any of the first ones such as matrix-cfs_v15.5 zip, I get Install /sdcard... , finding update package..., opening update package..., verifying update package..., E.signature verification failed, Installation aborted. Then it gives me the system recovery options again. Any help would be appreciated.

Did you try ADB fastboot method?

Not sure how to try that

I tried doing the adb, followed all directions and installed and when I go to the command prompt and type in anything, such as, adb reboot bootloader I get, adb is not recognized as an internal or external command, operable program or batch file.

ok I got that working now but when I type adb devices and press enter I get a message saying List of devices attached and then it doesn't show anything and I get the command prompt again saying:c:\android\android-sdk\platform-tools>

also since the phone is stuck in either the miui screen or bootloader I can't get into it to put it in usb debugging mode. I am trying on my own to get this going and am stuck any and all help would be very much appreciated.

TerryUK98 said:
Lock State-locked.
Click to expand...
Click to collapse
I think that means you have a locked bootloader.
And from what you're telling, I believe you have stock recovery.
Also, when you're in fastboot mode, I don't think adb commands apply. Use fastboot commands instead (i.e. fastboot devices).
Search for guides showing you how to install and use fastboot.

I did fastboot as well and the problem I think I am having is it's not recognizing my phone because usb debugging wasn't turned on before it locked up. How would I get it to recognize my phone or download an img to my phone if it is not being recognized. Sorry if this is a stupid question.

You don't need usb debugging in fastboot mode.
You either:
1. Don't have drivers installed.
2. Don't have fastboot installed correctly.
You really need to read a guide or two, through and thoroughly.
Bc it sounds like you have no clues.

Yeah dude. Take a step back and go over what you have installed and where you installed it.Yes, fastboot commands start with fastboot instead of adb. And you're on stock recovery.

Thanks for the answer that I don't need usb debugging in fastboot mode, I wasn't sure of that. I have downloaded and installed my drivers multiple times and when I use the device manager to update drivers it says I have the latest drivers installed already. Whenever I do fastboot commands I will type in fastboot devices and shouldn't my device serial number come up? It just gives me the line c:\android\android-sdk\platform-tools>
And is waiting on me to type a command in. And yes I have been looking at guides all night. I appreciate any help you guys might have and remember we were all noobs at one time.

The zip in this tutorial should help.
It has adb, fastboot, and the drivers needed.
And unlock the bootloader because it is locked.

Finally got it, I had everything downloaded that I needed already, but looking at different forums, etc, it seemed like everyone named it something different. So I just used the one link you gave me and did it exactly the same way and it worked. Thanks so much! and again thanks for your patience.

[Q] Bricked! How to fix/get fastboot or bootloader with ADB

Hi mates,
My TF300t(unlocked) is bricked:crying: Im only able to go into TWRP(2.6.3) but i can't go into the bootloader(for using fastboot and co)
BTW, there is no Rom installed, so if i start the tablet (no matter if i press Power+Vol Down or not) i allays end in TWRP.
My TWRP is also "buggy". It has some problems, like: Unable to mount... / Unable to set emmc bootloader message.... / unable to find partition size for xyz.... So i cant use TWRP to flash/install something and factory resets didnt work.
There are a lot of good guides how to UNBrick the tf300t, but they all need fastboot. Does someone knows how i could Fix fastboot with ADB? ADB is working fine. Maybe i can use ADB to fix TWRP or even better Fastboot.
Sry for my bad english, please help my

Have you tried
adb reboot-bootloader
?

alponte said:
Have you tried
adb reboot-bootloader
?
Click to expand...
Click to collapse
Thanks to you, it worked!!! with adb i could killed TWRP and after i used this:
fastboot erase system
fastboot erase recovery
fastboot erase userdata
fastboot erase boot
fastboot erase misc
fastboot erase cache
After:
fastboot -i 0x0B05 flash system blob
now i back in Asus Stock rom, and i will stay there^^
THX

Access via adb on twrp 2.4.4.0
Hi folks - time to activate an really old post
I do have also problems like manckosy in 2014:
The TF300t I have here has TWRP 2.4.4.0:
- Android booting is not possible
- it's not possible to mount SD-Card
- I don't have the permission to enter the tab via adb
Does anyone of you have an idea how I can get access with adb?
Thx a lot in advance!

f_lux said:
Does anyone of you have an idea how I can get access with adb?
Click to expand...
Click to collapse
Yes, I do! Hopefully you have "Minimal ADB and Fastboot" installed on your PC.
First of all, check whether you are able to reach fastboot protocol by pressing Power and Volume down together. Fastboot protocol should appear. That means now you have ADB access via USB and you will find further help here: https://forum.xda-developers.com/sho....php?t=2179759.

ebonit said:
Yes, I do! Hopefully, you have "Minimal ADB and Fastboot" installed on your PC.
First of all, check whether you are able to reach fastboot protocol by pressing Power and Volume down together. Fastboot protocol should appear. That means now you have ADB access via USB and you will find further help here: https://forum.xda-developers.com/sho....php?t=2179759.
Click to expand...
Click to collapse
I Have a similar problem and the link above goes to a 404 page.
In my case, My Tablet boots directly to the TWRP splash screen, and freezes. I can get status and serial number via ADB, but that's all.
If I try to reboot (via ABD) I get no response.
The device appears on Windows10 devices list, but Fastboot can't see it (I get that "<waiting for device>" message). I guess that my TWRP is damaged somehow, only part of the ADB protocol is getting up.
That happened when I tried to clean up the cache and ended up messing it all up.
The Status on ADB says that the tablet is on recovery mode.
Is there a way of flashing TWRP with ADB only? Or it is bricked forever?
Thanks for any help

mau0968 said:
I Have a similar problem and the link above goes to a 404 page.
Click to expand...
Click to collapse
Sorry for the dead link. Here we go: https://forum.xda-developers.com/showthread.php?p=44244313#post44244313
Please note if you cannot reach fastboot or recovery, your device is bricked for good!

Hello everyone, I urgently need help, brought this tablet to repair, hangs on the download logo, does not start any further, customers do not have a cable to connect to the computer, I have tried all possible ways to download recovery, fastboot, and indeed where Either it does not give out, a permanent download logo, tell me who knows what, maybe I'm doing it wrong

[Q] Motorola Moto G Lost OS

Hey guys,
Recovery : TWRP 2.6.3.3
USB Debugging : Off
Cannot connect to PC.
Recently, I accidently formatted my Moto G through the advanced wipe and I selected all the partitions to be wipe such as dalvik cache, data, internal storage, cache and system. And now my Moto G doesn't have any OS in it and I can't reboot it at all. I don't have any idea what to do right now. Can someone please help me how can I install a new rom for my Moto G so I can use it like a normal phone again. Please no harsh words, I know it's my mistake and I really need help.

Make sure you post things like this in the Q&A section ull get better help over there then in this General section

Xavier102296 said:
Make sure you post things like this in the Q&A section ull get better help over there then in this General section
Click to expand...
Click to collapse
Thanks

You just need to flash a ROM.

Ammar115 said:
Hey guys,
Recovery : TWRP 2.6.3.3
USB Debugging : Off
Cannot connect to PC.
Recently, I accidently formatted my Moto G through the advanced wipe and I selected all the partitions to be wipe such as dalvik cache, data, internal storage, cache and system. And now my Moto G doesn't have any OS in it and I can't reboot it at all. I don't have any idea what to do right now. Can someone please help me how can I install a new rom for my Moto G so I can use it like a normal phone again. Please no harsh words, I know it's my mistake and I really need help.
Click to expand...
Click to collapse
If you are able to go to recovery(which you should be able to do), download any custom ROM of your choice like PA, CM, SLIM etc.. flash that rom by following the Installation instructions in the thread. YOu should be able to get the phone back to normal. And if you want the stock ROM, then download the stock files and flash it, you might loose custom recovery, then follow the same things you did to get TWRP in the first place.

phanitej said:
If you are able to go to recovery(which you should be able to do), download any custom ROM of your choice like PA, CM, SLIM etc.. flash that rom by following the Installation instructions in the thread. YOu should be able to get the phone back to normal. And if you want the stock ROM, then download the stock files and flash it, you might loose custom recovery, then follow the same things you did to get TWRP in the first place.
Click to expand...
Click to collapse
I would if I could. The problem is I formatted the whole phone which included the internal storage too. My CM Rom is in the internal storage and it's already deleted. I tried to connect my phone to the pc so that I could transfer a rom into it but failed cause my pc won't recognized my phone as the media transfer devices. It's only recognized my phone as fastboot falcon s. I've installed Motorola Device Manger but it's also failed. I also tried to install using adb sideload but I got device not found error and my phone doesn't listed in the device attached after I typed 'adb devices'. For the OTG and memory card reader method I haven't try yet because I don't have any of it.

Ammar115 said:
I would if I could. The problem is I formatted the whole phone which included the internal storage too. My CM Rom is in the internal storage and it's already deleted. I tried to connect my phone to the pc so that I could transfer a rom into it but failed cause my pc won't recognized my phone as the media transfer devices. It's only recognized my phone as fastboot falcon s. I've installed Motorola Device Manger but it's also failed. I also tried to install using adb sideload but I got device not found error and my phone doesn't listed in the device attached after I typed 'adb devices'. For the OTG and memory card reader method I haven't try yet because I don't have any of it.
Click to expand...
Click to collapse
What does it say when you try
Code:
adb devices
or
when you reboot to bootloader with phone connected and type
Code:
fastboot devices
If it shows a device for fastboot devices then follow this to flash back to stock. Make sure you download the right stock firmware for your phone.

phanitej said:
What does it say when you try
Code:
adb devices
or
when you reboot to bootloader with phone connected and type
Code:
fastboot devices
If it shows a device for fastboot devices then follow this to flash back to stock. Make sure you download the right stock firmware for your phone.
Click to expand...
Click to collapse
when I type 'adb devices' it give me an error saying that my device is not found. for the 'fastboot devices', I tried it too but also an error. It say, 'fastboot' is not recognized as an internal or ecternal command, operable program or batch file.

Ammar115 said:
when I type 'adb devices' it give me an error saying that my device is not found. for the 'fastboot devices', I tried it too but also an error. It say, 'fastboot' is not recognized as an internal or ecternal command, operable program or batch file.
Click to expand...
Click to collapse
It seems like you dont have fastboot files. Follow the same link that i posted in the previous one. It has portable adb & fastboot files. Download that and then follow instructions. You should be able to get to fastboot. Once you are there the job is almost done. Hope it helps
Edit: Here is the link to download and install the minimal adb & fatsboot files

phanitej said:
It seems like you dont have fastboot files. Follow the same link that i posted in the previous one. It has portable adb & fastboot files. Download that and then follow instructions. You should be able to get to fastboot. Once you are there the job is almost done. Hope it helps
Edit: Here is the link to download and install the minimal adb & fatsboot files
Click to expand...
Click to collapse
This is what I get using minimal adb and fastboot. What does it mean?

phanitej said:
It seems like you dont have fastboot files. Follow the same link that i posted in the previous one. It has portable adb & fastboot files. Download that and then follow instructions. You should be able to get to fastboot. Once you are there the job is almost done. Hope it helps
Edit: Here is the link to download and install the minimal adb & fatsboot files
Click to expand...
Click to collapse
I've followed all the instructions but my phone still not rebooting. When I try to reboot it, it only show me the warning of unlocked bootloader screen, black screen, warning of unlocked bootloader screen then dead android screen. What should I do now?

It means your phone is in fastboot mode and recognised by your PC. Next you'll have to "fastboot flash" the necessary files to install a recovery and a system, and you should be good to go.

Few weeks back I ****ed up soft bricked my phone had kindda same issue when I switch my phone on I get a dead android logo. Gave to the service center in India and got a replacement a new xt1033
P.s I was trying to root and my warranty was void still got a new one try your luck bruhhh
Sent from my XT1033 using XDA Free mobile app

SbM_ said:
It means your phone is in fastboot mode and recognised by your PC. Next you'll have to "fastboot flash" the necessary files to install a recovery and a system, and you should be good to go.
Click to expand...
Click to collapse
I only want to connect my phone to my pc so I can transfer any rom to my phone so that I can install the rom. But right now, my pc won't recognized it as media transfer that's why I can't transfer any file to my phone. I tried everything. I've installed motorola device manager but all that I got is motorola adb interface that make my phone can connect to the pc when in bootloader mode.I don't have any OTG cable or mobile sd card reader.

phanitej said:
It seems like you dont have fastboot files. Follow the same link that i posted in the previous one. It has portable adb & fastboot files. Download that and then follow instructions. You should be able to get to fastboot. Once you are there the job is almost done. Hope it helps
Edit: Here is the link to download and install the minimal adb & fatsboot files
Click to expand...
Click to collapse
Hey, I've done all of the flashing instruction from the xda forum link that you gave me. My problem for now is, why is my phone not rebooting? The only thing that happen after the flashing is my phone only show the 'warning bootloader unlocked' and the dead android with red triangle screen. It won't boot into the stock rom that I've flashed. The stock rom/firmware that I used is correct. Please help me.. I really need to use my phone.

Ammar115 said:
Hey, I've done all of the flashing instruction from the xda forum link that you gave me. My problem for now is, why is my phone not rebooting? The only thing that happen after the flashing is my phone only show the 'warning bootloader unlocked' and the dead android with red triangle screen. It won't boot into the stock rom that I've flashed. The stock rom/firmware that I used is correct. Please help me.. I really need to use my phone.
Click to expand...
Click to collapse
K there's a resolve for this...Provided that you haven't ****ed up your phone by making it hard bricked...
1 - Get a freaking rom and sideload it through TWRP to boot into system...
+ Download a ROM
+ Put it in the same folder as ADB and Fastboot and rename it to something easier that you can type exactly (ex: 1.zip, backup.zip...)
+ Shift + Right Click at a blank field in the window
+ Choose Open Command....
+ On TWRP, go to Advanced => Sideload => Tick the 2 boxes => Swipe to start sideloading
+ Type in adb sideload <yourzipname>.zip on the cmd (on your computer)
+ Wait for the process to finish, then you now have a working phone...
2 - Follow this guide using the proper firmwares that match your original one : http://forum.xda-developers.com/showthread.php?t=2542219

Zerelth said:
K there's a resolve for this...Provided that you haven't ****ed up your phone by making it hard bricked...
1 - Get a freaking rom and sideload it through TWRP to boot into system...
+ Download a ROM
+ Put it in the same folder as ADB and Fastboot and rename it to something easier that you can type exactly (ex: 1.zip, backup.zip...)
+ Shift + Right Click at a blank field in the window
+ Choose Open Command....
+ On TWRP, go to Advanced => Sideload => Tick the 2 boxes => Swipe to start sideloading
+ Type in adb sideload <yourzipname>.zip on the cmd (on your computer)
+ Wait for the process to finish, then you now have a working phone...
2 - Follow this guide using the proper firmwares that match your original one : http://forum.xda-developers.com/showthread.php?t=2542219
Click to expand...
Click to collapse
Done but still, the same thing happened.

Ammar115 said:
I only want to connect my phone to my pc so I can transfer any rom to my phone so that I can install the rom. But right now, my pc won't recognized it as media transfer that's why I can't transfer any file to my phone. I tried everything. I've installed motorola device manager but all that I got is motorola adb interface that make my phone can connect to the pc when in bootloader mode.I don't have any OTG cable or mobile sd card reader.
Click to expand...
Click to collapse
Your PC will not recognize it as media transfer / storage while you are in bootloader / fastboot mode, its perfectly normal. When you type fastboot devices it should show you a number which means it working as intended. This is an old thread but it shows how to transfer your ROM to sdcard via adb push command. http://forum.xda-developers.com/showthread.php?t=1667929

Ammar115 said:
I only want to connect my phone to my pc so I can transfer any rom to my phone so that I can install the rom. But right now, my pc won't recognized it as media transfer that's why I can't transfer any file to my phone. I tried everything. I've installed motorola device manager but all that I got is motorola adb interface that make my phone can connect to the pc when in bootloader mode.I don't have any OTG cable or mobile sd card reader.
Click to expand...
Click to collapse
The output of the "fastboot devices" command clearly shows your phone is recognised by your PC. As I said all you need to do now is use the correct "fastboot flash" commands to restore recovery and system. Tutorials can be found in this forum.

Thank you.
I would like to say thank you to all peoples who help me solving my lost os problem. Thanks for all the informations. My moto G is working perfectly normal right now.

[Completed] Bricked zenfone 2 - OTA update while rooted - unsucessful flash

My problem:
I had a temporary CWM installed on my Asus Zenfone 2 ZE551ML 4gb/32GB and without thinking, installed an OTA update form 2.20.40.63 to 2.20.40.90.
My phone booted to the Asus logo with the loading circle and got no further.
Sadly I did not have USB debugging enabled at the time so I cant detect it in ADB in recovery mode to sideload.
I have tried to copy firmware to my Micro sd and load from there but my phone has never recognised or mounted SD cards so that is out of the question.
As a last resort I tried flashing the Boot.img, Recovery.img, droidboot.img and system.img, now it wont even get to the asus logo without coming up with and android logo with a red triangle above it, the same logo that comes up when I now try to enter recovery mode.
I have recorded a video of the process I followed to flash the zfone, but cant post it here as this is my first post, but I think I can send it to someone through messages
What am I doing wrong and how do I get my phone back?
Any help would be hugely appreciated, and keep in mind Im a bit of a noob so set by step instructions would be awesome, Thanks guys
Update: the original .img files i used were apparently already rooted, so I am now extracting the 2.20.40.90 firmware from the official Asus site and I will try to flash with those.
but I cant find the system.img inside the UL-Z00A-WW-2.20.40.90-user.zip and was wondering, do I need to take out the Boot.img. droidboot.img and recovery.img then turn all the existing files into a system.img?

Hi, thank you for using XDA Assist. Try asking in your device's specific forum here, http://forum.xda-developers.com/zenfone2 They are the experts on your device. I would start by posting in this thread, http://forum.xda-developers.com/zenfone2/help/help-post-questions-instead-making-t2997779

jd1639 said:
Hi, thank you for using XDA Assist. Try asking in your device's specific forum here, http://forum.xda-developers.com/zenfone2 They are the experts on your device. I would start by posting in this thread, http://forum.xda-developers.com/zenfone2/help/help-post-questions-instead-making-t2997779
Click to expand...
Click to collapse
Ahh thank you, sorry I didnt really know where to post the question

Fixed my phone!!
Ok guys, so I figured out what I was doing wrong.
I preformed the flash correctly with pre-rooted system.img, but I didnt wipe the cache, as soon as I did, my phone booted to a normal rooted device!!
If you want to do this yourself, download pre rooted versins of these files (easy to find with a quick google search)
Recovery.img
Boot.img
Droidboot.img
System.img
ADB tethered launcher (not needed if your phone can enter recovery mode)
and place them all in a new folder (lets call it zenUnbrick)
Boot your zenfone 2 into fast boot mode, then connect it to your pc
(Hold volume up button and power button, when your phone vibrates let go of the power button and continue to hold the volume + button until you see the fastboot screen)
Now hold down shift + right click inside the zenunbrick folder and select 'open command window here'
When that opens, run these commands in this order. Wait till each one finishes and be aware that the (fastboot flash system system.img) command takes quite a while to work its magic, so be patient and dont turn off your phone
fastboot flash fastboot droidboot.img
fastboot flash recovery recovery.img
fastboot flash boot boot.img
fastboot flash system system.img
fastboot reboot
when your phone reboots, it will most likely still seem bricked, but do not despair!! this is where you open up the ADB tethered launcher, although if your phone can enter recovery mode then you dont need this program
Option 1 - If your phone can enter recovery mode
Boot your phone into fastboot mode
use volume up and down to select recovery mode and use power button to select
wait for your phone to reboot
when you see the broken android symbol, press volume up button and power button simultaneously
select wipe cache and wait (it takes a while)
select reboot now
Your phone is now unbricked and rooted!!
Option 2 - If your phone cant enter recovery mode
Boot your phone into fastboot mode and connect it to your pc
open ADB tethered launcher
type 'ACCEPT'
when it loads type 'T4'
wait for your phone to reboot
select wipe cache and wait (it takes a while)
Select reboot now
Your phone is now unbricked and rooted!!

Need help! Super soft Bricked stock phone. Tried many methods!

Hi all. So my stock opo somehow got bricked overnight while charging. It's completely stock and I have no idea why.
Status of my problem:
-Stuck on Android boot screen.
-Able to access fastboot.
-Can't access recovery mode
-No TRWP
-it's still locked
-Tried unlocking with fastboot oem unlock cmd / toolbox but it just reboots back to android stuck screen after its done but its still locked after checking with fastboot oem device-info cmd.
*USB debugging not enabled (cant enable it cuz i cant go in my phone duh)
-Cm11 33r I think...
-Installed android adb on device manager
But couldn't detect it on the list ("adb devices" cmd)
-Able to detect serial using fastboot device cmd tho.
-Tried universal adp, adb bootloader driver, Samsung adb driver, composite driver and it still won't detect it on list.
-Tried using another usb port.
-computer doesn't detect phone unless I go on fastboot or hold power+up volume for 10 sec (this shows QHUSB_BULK)
-Tried using msm9874downloadtool.exe with cm 11, doesn't do anything even tho it's completed and it's green.
-Tried using msm9874downloadtool.exe with color os but it doesnt work as well, in fact, it made my screen have multiple grey lines vertically across my screen and no fastboot display or android display.
-Tried just flashing Cm11 33r images but it won't work cuz I'm locked.
-Tried unlocking but goes back to my other problem of device not being on the list and not having usb debugging enabled.
Tldr;
Phone stuck on Android boot screen
USB debugging not enabled
Phone is not unlocked so I can't flash anything
Thanks for your time and effort. I really need help.

I still need help guys plzzz. Thankss

Have you tried getting into download mode? I think you power it off. Connect to USB and hold vol down? Or vol down + power. Something like that. Once in DL mode, flash it. There's a tutorial somewhere.
Sent from my A0001 using Tapatalk

ackliph said:
Have you tried getting into download mode? I think you power it off. Connect to USB and hold vol down? Or vol down + power. Something like that. Once in DL mode, flash it. There's a tutorial somewhere.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
download mode? you mean fast boot? power + down doesnt load anything. Power + up goes into fastboot mode.
And i cant flash anything because you have to unlock the phone first. But mine is not unlocked. And i cant unlock it with fastboot oem unlock cmd because all it does it reboots my phone. Yes i checked if im unlocked after that with fastboot oem device-info.

First try to go to recovery by pressing volume down+ power button at the same time and then clear data and factory reset. This will wipe out ur data on phone but u can revive ur device by flashing stock rom using flashing tolls available... Check youtube videos for flashing tools.
Once you clear the data and factory reset from recovery mlde then ur device will be at the state where there is no OS in it n just a stock kernel. Give it a try and let me know

I can't get into recovery. Power + down only stays at android boot screen.

Have the exact same issue. Did you find a fix???

Even if your bootloader is not unlocked you can flash stock rom. Use oneplus one flashtool and flash cm11s. There are plenty of videos available on net for these problem, just go through them or try the hard bricked video to solve your problem. I hope it helps you. I lost my one device because of a silly mistake so i know the pain.

I've tried flashing stock rom. Cm11 33r. But it keeps telling me I'm locked.

put it on fastboot mode, download the stock rom from this:
http://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
Choose carefully between 16gb or 64
unzip the file and click on the flashall.bat or something like that , it's a script and it will flash everything
and you should be good
you will loose all your data, i don't know if you dont flash userdata and you remove it from the file and remove it's line from the script, maybe you wont loose your data, but try it
if you want i can help you through teamviewer