[Completed] [Help] Internal storage not appearing - XDA Assist

Hi to all, i got this issue with my Arrows X F-02E .
Believe me, ive searched everywhere and , i dont know exactly what my problem is, because the threads that ive seen, are so different from whats happening to me.
So well, like 6 months ago, my storage stopped working, i couldnt download apps, as my internal storage capactity reflected 0.0gb, neither i could take pictures or store anything, so well heres, what i consider to be the twist.
There are many things that suggest to me that the files are actually inside the device, first of all: clean master.
According to clean master my device has 18gb used, and 24gb free, what i remember to be exactly how my memory was way back, also if i run the cache cleaning on clean master it actually find 700mb or somethin, i havent run it to delete the cache because i consider something awful might happen.
The other thing, all my apps are still there, and i can actually use them, yesterday i was using skype, but i cant seem to update the apps, so well idk what is actually happen, and would appreciate any help.
Some other things to take in consideration.
I have never rooted the device, well not that i know of, i tried once but the device didnt appear on the terminal so i left it as that.
by that means i haven't tried to install a custom rom.
Just downloaded apps from the market.
So well besides an answer , i would like you to recommend me what would be the best course of action.
Because it would be so good to recover everything, but if it cant be done its ok, i just wanna consider what my options or option is.
Hope yall are having a good time, and thanks for your time

stached said:
Hi to all, i got this issue with my Arrows X F-02E .
Believe me, ive searched everywhere and , i dont know exactly what my problem is, because the threads that ive seen, are so different from whats happening to me.
So well, like 6 months ago, my storage stopped working, i couldnt download apps, as my internal storage capactity reflected 0.0gb, neither i could take pictures or store anything, so well heres, what i consider to be the twist.
There are many things that suggest to me that the files are actually inside the device, first of all: clean master.
According to clean master my device has 18gb used, and 24gb free, what i remember to be exactly how my memory was way back, also if i run the cache cleaning on clean master it actually find 700mb or somethin, i havent run it to delete the cache because i consider something awful might happen.
The other thing, all my apps are still there, and i can actually use them, yesterday i was using skype, but i cant seem to update the apps, so well idk what is actually happen, and would appreciate any help.
Some other things to take in consideration.
I have never rooted the device, well not that i know of, i tried once but the device didnt appear on the terminal so i left it as that.
by that means i haven't tried to install a custom rom.
Just downloaded apps from the market.
So well besides an answer , i would like you to recommend me what would be the best course of action.
Because it would be so good to recover everything, but if it cant be done its ok, i just wanna consider what my options or option is.
Hope yall are having a good time, and thanks for your time
Click to expand...
Click to collapse
Hello,
Thanks for using XDA Assist.
There's no dedicated forum for your device here in XDA.You can post your query in Android Q&A,Help and Troubleshooting.Experts there may be able to help you
___
v7
XDA Assist

Related

[Q] Factory Data Reset after Root

Hello everyone. Please let me pre-apologize if I'm posting this in the wrong forum. I have spent much, much time reading similar posts on this question, and I am a newbie, but very quickly learning.
I'm only asking this just to be absolutely safe before I do it. -I am very New to android phones and have managed to Root my phone 1st try and have no issues, everything is fine, and I love the phone and this site.
=-QUESTION-=
I want to do a Factory Data Reset (settings/privacy/Factory Data Reset), and the phone is rooted (used KMS One click Root)
1.Is it safe to do this.
2.Should I do anything before I attempt it.
3.Should I expect the phone to be back to it's "factory" state afterwards.
xtra info:
I base my questions off of what I have already read/learned, I have a bunch of programs I installed for testing purposes (1st time android user & all free versions), now that I know what I want installed, I want the phone to start Fresh (I just like the way it runs after a factory reset) and after that, I am going to buy$ all the programs, which are mostly utility programs from the android market.
I already bought App2SD Pro, and want to buy many, many more. I have installed on my pc Eclipse and the full Android-sdk-Tools. Although I am not a Programmer, my intentions is to become one, if I can learn it all .....lol
There are no Mods or anything like that installed and nothing was removed by me. (system apps, etc.)
Bottom Line: - As a "Newbie", as You call it, I don't yet know enough to remedy any serious problem if one was to happen after doing this, the "factory reset after rooted already", So I want to be sure before I attempt anything. So I came here to ask the opinion of the experts, you.
...and on a last and somewhat unrelated issue, after rooting the phone using the KMS thing, I don't even know what it installed or what it did'nt at the time of rooting, and I state this out of confusion due to part of the Readme file stating afterwards on your phone goto the android market and download busybox - but it seems it was installed by the rooter (as far as I could tell) and Superuser.apk as well, since it was there after rooting. -But I know nothing of what these apps do, still trying to understand them.
...So this is where I'm at educationally with my phone, and ALL Respect to all of you.
Thanks for Reading.
My PHONE:
Samsung Galaxy Prevail
Model# SPH-M820-BST
Android Version 2.2.2
Build# FROYO.EE14
Kernel version: 2.6.32.9
Hardware version: M820.07
current added software:
ATK, App2SDPro, Astro, CacheMate for Root, DroidWall, ES File Explorer, LCDDensity, OperaMini, PdaNet, QuickBoot, RomManager, RootCheck, SD-Booster, SpareParts+, SuperManager, SuperUser, Titanium Backup.
(These are the utility programs I mentioned above), I currently only purchased the full version of App2SDPro, and want to purchase/reinstall all the rest at their paid full versions, but only after the factory reset is completed.
Also, after the phone was rooted, I tried to uninstall Superuser (I was trying to update it at the time) and from what I remember, it would not un-install, and still won't. (possibly some need to know xtra info for you)
I use XP-Pro/sp3, tweaked by me, and I am pretty familiar with it, but Linux is new to me, and I am just getting started on learning/using that in Oracle VM VirtualBox for educational reasons for now.
-THANKYOU, Again.-
I'm guessing this question is not interesting enough for an answer.
A factory reset should reset your phone to how it was when you got it. You will lose your apps, but any purchased apps will be remembered so you don't have to worry about that. Superuser is essential on a rooted device to grant apps SU permissions, so don't try to remove it.
k_nivesout thankyou. I have been sitting idle waiting to find out what to do, now at least I understand what Superuser is for and how important it is. -I understand what a Factory-Reset will do, as I have done it a few times already messin' around with it since I bought the phone 2 months ago., ..but.,...
You Stated:
You will lose your apps, but any purchased apps will be remembered so you don't have to worry about that.
Click to expand...
Click to collapse
You mean I will lose the apps I installed myself, not the system pre-installed stuff (i think you guys call it bloatware) CORRECT?
AND
How will the system remember that I bought an App such as the one I did buy, App 2 SD Pro, I ask because I want to know if it's stored on the phone somewhere (meaning it's not a total reset/wipeout --my thinking is still in windows mode) or on the 16GB memory card I have in there, because I was planning on wiping that to start fresh as well, or does the market read/remember my phone id/login email, etc. when I connect and try to redownload/re-install it. ?
-In fact I would like to know that anyway for future reference before I start laying money down on lots of apps I want.
Hope you understand what I'm asking here.
ThanKyou.
Yes, you'll lose the market apps with the factory reset, but your paid apps are tied to your Google account. So whenever you set up the phone again with that account, it will associate those apps, even on a new phone.
I can't remember if its just on gingerbread roms, but the last few times I've done a factory reset, Google has remembered my free apps too, and started redownloading them automatically from the market.
I'm no expert. but here's what I have experience.
If you'll do a factory reset. All will be gone, your settings, apps etc but you the phone will retain its root.
Cool.
I got what I needed to know. Just wanted to go with the experience of others before I do anything involving systemwide things, don't want to wind up with a dead phone that will take weeks of trial and error to fix, especially as I'm new to the whole android thing/programming/linux, and also 'cause boost's customer service is chock full of lazy "I hate my job and don't want to be here" type tech support.
This is all I can afford at the moment and it is fine, and I'm glad I'm able to make it better and mess around and learn from using it. And this site too of course.
Thanks guys

[Q] N7100 Keeps Reinstalling Google Crapware. (Long)

This is gonna be long, so please bear with me.
New Android user here, since December and never looked back.
But I have a big problem that just started two days ago, and coincided with the installation of Vonage for Android.
My N7100 is rooted and I also installed a new kernel (Perseus), but kept the stock ROM for the time being, but I'm getting closer to installing CyanogenMod ROM through ROManager Premium.
I just read the article posted here by Will Verduzco on Android security which led me to a bunch of articles on VOIP and it's scary.
My problem is that my N7100 will kind of do a half-baked reset without my doing anything... and then after watching the download light blinking on my router here in the house, Airport is downloading for about five minutes and then, BANG!!!, up comes the screen asking me for my language, and to set up a Google acct, Samsung acct, and I have to re-enter the passwords for my WiFi, etc, etc... you know the drill.
What's causing this?
I've been on XDA hundreds of times doing research on one thing or another, and I've removed all the Google bloatware possible except for the few things that I want to keep, and I got that comprehensive list from the XDA site... but after my device gets done doing it's thing, everything is back with dozens of notifications... AND Titanium Backup, ROM Manager, Triangle Away, SuperSu, Root Explorer, ES File Explorer/Task manager, etc are all missing and no backups on the SD card. WHAT!!!
One more thing which might be peripheral to my problem.
A couple of days ago I installed the new OS for my Mac... 10.9.
With my prior OS, I uninstalled almost all of anything that said "Google" from my computer but have to go through it again and repeat.
This morning, I do a search for anything Google on my drive, and came up with files with executable update files that all had "Android/GT-N7100 in the path.
Yes, I did connect to Kies by USB just once to check things out there but I don't think that's the underlying problem. Maybe it is.
I've seen some REAL genius help on this site, and hope that somebody that has a grasp on my problem can help.
I joined this site a few minutes ago just to ask this question, by the way.
If I went off track as to the posting guidelines on the site, just tell me.
Hey, I'm pushing 70 and the mind wanders. Haha!
Thanks in advance, guys!
Official_Noob said:
This is gonna be long, so please bear with me.
New Android user here, since December and never looked back.
But I have a big problem that just started two days ago, and coincided with the installation of Vonage for Android.
My N7100 is rooted and I also installed a new kernel (Perseus), but kept the stock ROM for the time being, but I'm getting closer to installing CyanogenMod ROM through ROManager Premium.
I just read the article posted here by Will Verduzco on Android security which led me to a bunch of articles on VOIP and it's scary.
My problem is that my N7100 will kind of do a half-baked reset without my doing anything... and then after watching the download light blinking on my router here in the house, Airport is downloading for about five minutes and then, BANG!!!, up comes the screen asking me for my language, and to set up a Google acct, Samsung acct, and I have to re-enter the passwords for my WiFi, etc, etc... you know the drill.
What's causing this?
I've been on XDA hundreds of times doing research on one thing or another, and I've removed all the Google bloatware possible except for the few things that I want to keep, and I got that comprehensive list from the XDA site... but after my device gets done doing it's thing, everything is back with dozens of notifications... AND Titanium Backup, ROM Manager, Triangle Away, SuperSu, Root Explorer, ES File Explorer/Task manager, etc are all missing and no backups on the SD card. WHAT!!!
One more thing which might be peripheral to my problem.
A couple of days ago I installed the new OS for my Mac... 10.9.
With my prior OS, I uninstalled almost all of anything that said "Google" from my computer but have to go through it again and repeat.
This morning, I do a search for anything Google on my drive, and came up with files with executable update files that all had "Android/GT-N7100 in the path.
Yes, I did connect to Kies by USB just once to check things out there but I don't think that's the underlying problem. Maybe it is.
I've seen some REAL genius help on this site, and hope that somebody that has a grasp on my problem can help.
I joined this site a few minutes ago just to ask this question, by the way.
If I went off track as to the posting guidelines on the site, just tell me.
Hey, I'm pushing 70 and the mind wanders. Haha!
Thanks in advance, guys!
Click to expand...
Click to collapse
as for your note 2 problem, so your saying you flashed Cyangenmod on it correct? if so did you flash a the current gapps for whatever version you flashed? im thinking that's the problem, otherwise another flash of the cyangenmod ROM might fix it.
Trozzul said:
as for your note 2 problem, so your saying you flashed Cyangenmod on it correct? if so did you flash a the current gapps for whatever version you flashed? im thinking that's the problem, otherwise another flash of the cyangenmod ROM might fix it.
Click to expand...
Click to collapse
^^^
No, I haven't flashed CM yet, but as I said, I'm moving in that direction after looking a a bunch of ROMs.
This is gonna sound kind of dumb, but the reason that I'm holding on to the stock rooted ROM is just because of one active screen saver, and that's Windy Weather. Like when it's raining here, you get rain drops sliding down the inside of the glass. HA!
And believe it or not, I agonize over the small stuff... like whether or not I want to go with an AOSP or AOKP ROM.
Believe it or not, when I got done with massaging the stock ROM today, all of the junk that I had formerly removed through Titanium Backup were still gone even though it showed that it was all re-downloaded in the Notifications.
I just have a sneaking hunch that the Vonage VOIP App that I installed had "something" to do with my problem, so I have not reinstalled it, and I also destroyed all of the Play Store links with Titanium Backup and still no problem.
I'm still running the stock 4.1.2 stock ROM.
Even if I do go with CM, I'm a little worried that if I download Gapps, something in there just might want to gain control and zap my device again.
Anywhooo... for the last several hours, I'm not having any problems.
Thanks for your reply.
Official_Noob said:
^^^
No, I haven't flashed CM yet, but as I said, I'm moving in that direction after looking a a bunch of ROMs.
This is gonna sound kind of dumb, but the reason that I'm holding on to the stock rooted ROM is just because of one active screen saver, and that's Windy Weather. Like when it's raining here, you get rain drops sliding down the inside of the glass. HA!
And believe it or not, I agonize over the small stuff... like whether or not I want to go with an AOSP or AOKP ROM.
Believe it or not, when I got done with massaging the stock ROM today, all of the junk that I had formerly removed through Titanium Backup were still gone even though it showed that it was all re-downloaded in the Notifications.
I just have a sneaking hunch that the Vonage VOIP App that I installed had "something" to do with my problem, so I have not reinstalled it, and I also destroyed all of the Play Store links with Titanium Backup and still no problem.
I'm still running the stock 4.1.2 stock ROM.
Even if I do go with CM, I'm a little worried that if I download Gapps, something in there just might want to gain control and zap my device again.
Anywhooo... for the last several hours, I'm not having any problems.
Thanks for your reply.
Click to expand...
Click to collapse
yeah anytime man thanks for explaining a little bit, well if you want to stay on stock like ROM i would recommend jedi mind trick, its pretty much stock but just removes the carrier bloatware and puts in a few custom goodies and should have your rain drop effect you want xD, i have been trying to find a link for you but i dont know what carrier you have, its a note 2 right? also, it rains in las vegas? lol come over to washington and see the difference.

Help: Is a New Cubot X6 image available? System is compromised!

Hello!
I would like to ask for help installing either a new Cubot X6 Android or a linux based system. Until recently I wasn't aware of what kind of aggressive trojans for Android happen to compromise a phone to a degree where the solution is to buy a new one. I do not want to accept that. Therefor I am here to ask for help.
WLAN enabled - the phone runs nutts. It causes unknown apps to be installed, ruining the function of the phone completely. I bought it via ebay, a used Cubot X6. I had the device years ago until i sat on it which happened to break the display, but I liked it and bought it again, used. (The used one cost 60 bucks, a replace-display would have cost 35, so I ran with the used one - big mistake as it turned out).
Now, it's root-system is compromised. I set it to only allow apps from trusted sources. I did not download any apps beside well known trust-worthy ones, like google-maps, WhatsApp, all together.
When I first enabled WLAN, it suddenly started to display a message of the shutting down of "org.rain.ball.update" and also "ssCleaner ("suc", "chengele") is trying to obtain your current position", "ymm" cancelled, and several others. If I allow WLAN it automatically downloads 10-20 apps, some of which correlate with my laptop visited websites (alibaba), others apps from sites I have never visited ("sexy videos"). Basically the phone gets so busy that it needs to be restarted to allow any control of the phone.
I tried to fix it with Avaast, Avira, and Malewarebytes without success. With Avaast it also displays: "/storage/sdcard0/.androidsdata/is.jar", but is unable to fix it. I guess I would have to erase the SD-Card too, if I were to have the system replaced, once. None of the above things can be fixed with the tools at hand. The deletions are always interrupted, nothing gets improved permanently.
I immediately did a "Reset to factory condition", but when I enabled WLAN I didn't even install an app - it all started again, as described above.
So, a quick Google-Research turned out, there are trojan-horses, that cover themselves by pretending to be system applications, so that it would be nearly impossible to get rid of the trojan - only solution: buy a new one (See this article wwwDOTblog.lookout.com/blog/2015/11/04/trojanized-adware/).
Now, while I have a broken device and a trojan device, one solution would be to mount the display of the compromised one onto the broken one. I know it's easy to break the display during this. That's why I am here to ask, if someone might have suggestions of what else could be done to have this fixed?
Maybe it would be possible to get an uncompromised mirror-image of a Cubot X6 from the internet that would replace every data on mine? Would it fix it, if I were to install this: "Ubuntu Touch - Version 15.04 Phone"?
Any help would be appreciated. If I were to take a wild guess, I'ld say the trojan horses might have been developed by Apple...... So what am I to do now? Buy a new one?
EDIT: If you were to not believe this to be true, I could shoot a video of it with my laptop. It's really strange, but it is as it is. EDIT 2: Avaast displays a message, the phone has been rooted.
Please help!! Thank you so much!!
You won't get the virus to YOUR phone from replying ...
Am I here at the right forum for this technical problem?
Thanks
Do a search for your rom and instructions on how to flash. It will replace system partition and problem should then be gone.
tys0n said:
Do a search for your rom and instructions on how to flash. It will replace system partition and problem should then be gone.
Click to expand...
Click to collapse
I will try that. Im total newb to smartphone software. any linking would be appreciated. thanks so far!
CubotX6 said:
I will try that. Im total newb to smartphone software. any linking would be appreciated. thanks so far!
Click to expand...
Click to collapse
A google search for "cubot x6 firmware" will give you some good results.
Here's also Cubot forums, with link to downloads.
Hope that will help, and be sure to read up on the subject on how to flash before you start
So many Thanks! You linked me to the perfect spot! Thank you!
While i will redo my laptop with linux soon, you got experience with having linux on the phone? If i wee to try and mes up, it still were possible to go bac to the original cubot files u linked to, correct?
Thank you!!

Moving Play Store Apps to Custom ROM / Lineage

Hi all. I have bought FPse, currently on my new XZ2 (which I'm loving so far). I had a Play Store voucher so have some remaining credit, which I'll use to source some apps. My question is before I get involved in unlocking the bootloader, rooting etc., can I back up the apps so that I can then transfer them to my device once I have installed LineageOS or the Sony supported AOSP? I like the idea of Android, not so much Google. I don't have an SD card yet to use in this, but will be getting one in the near future (most likely around 200GB) but think I have a spare one laying around I could use in the short term for this.
The device is new and apart from a few apps and contacts, I have no data on the phone really yet so would like to get this done fairly soon before I get a lot of stuff on there.
Thanks in advance for any help with this.
Most backup apps should work. Titanium backup is one of (not the) best. There are plenty of tutorials for it
I have read about Titanium backup but my understanding is it needs root to worry properly. While the aim of this is ultimately a new room and root, I'll probably end up using Xperifix to get there, so I won't be able to backup the apps properly. I'll read some more about TB though first. Thanks for your response.
Also I'd like to apologise for putting this question in here, I only realise afterwards that Android General isn't meant for questions.
Edit: having now read more about TB, it looks like they have added this functionality which is great news. I'll give that a try in the near future, thanks again.

i dont understand what this means

had this same problem now for a while but cant sort it . so i got in toutch with samsung. the problem is i have no play store on my phone . had to send samsung reports on my phone . and this is the responce i got as pictured below
tazzuk2020 said:
had this same problem now for a while but cant sort it . so i got in toutch with samsung. the problem is i have no play store on my phone . had to send samsung reports on my phone . and this is the responce i got as pictured below
Click to expand...
Click to collapse
Try using fdroid and aroura store
Nameless Foe said:
Try using fdroid and aroura store
Click to expand...
Click to collapse
yeah thats fine but i still want to know what the issue is
tazzuk2020 said:
yeah thats fine but i still want to know what the issue is
Click to expand...
Click to collapse
Tbh, im not sure about whats going on there... I have personally never seen that before. Hopefully someone will stumble across and have the answer. Good Luck!
Nameless Foe said:
Tbh, im not sure about whats going on there... I have personally never seen that before. Hopefully someone will stumble across and have the answer. Good Luck!
Click to expand...
Click to collapse
Ok thanks anyway
Someone here knows about this but not me. Couldn't find much about it;
App installation | Knox SDK
Samsung tech support sucks.
Sounds like a Knox issue. Somethings not configured correctly or got corrupted.
Did Playstore ever work?
Is the phone a carrier one? Carrier tech support can be much better than Samsung's if you get a knowledgeable tech.
Try deleting your Goggle account(s), full nuke them, then recreate your primary account.
Clear Playstore and Goggle Play Services app data.
Do not have any disabled or Firewall blocked, Android, Google apks for now.
Reboot and clear system cache on the boot menu (NOT a hard reset!).
Try again, reboot if it fails.
Make sure the Goggle account is working correctly; trying using gmail.
Reboots are generally needed after you correct the issue for Playstore, it's a pain.
You can try a hard reboot (NOT reset!) but doubt this will help.
A hard reset (factory reset) may get it but it could reoccur so try to find the root cause.
If it's a none stock configuration or rooted phone you'll need advance help from XDA members who play with these issues for fun, giggles and to learn new curse words. Lol, I haven't as yet... I already curse like a Nam Vet
If you don't find a solution bump this thread each day as needed. Be patient as their is a wealth of knowledge here within the site's members.
blackhawk said:
Someone here knows about this but not me. Couldn't find much about it;
App installation | Knox SDK
Samsung tech support sucks.
Sounds like a Knox issue. Somethings not configured correctly or got corrupted.
Did Playstore ever work?
Is the phone a carrier one? Carrier tech support can be much better than Samsung's if you get a knowledgeable tech.
Try deleting your Goggle account(s), full nuke them, then recreate your primary account.
Clear Playstore and Goggle Play Services app data.
Do not have any disabled or Firewall blocked, Android, Google apks for now.
Reboot and clear system cache on the boot menu (NOT a hard reset!).
Try again, reboot if it fails.
Make sure the Goggle account is working correctly; trying using gmail.
Reboots are generally needed after you correct the issue for Playstore, it's a pain.
You can try a hard reboot (NOT reset!) but doubt this will help.
A hard reset (factory reset) may get it but it could reoccur so try to find the root cause.
If it's a none stock configuration or rooted phone you'll need advance help from XDA members who play with these issues for fun, giggles and to learn new curse words. Lol, I haven't as yet... I already curse like a Nam Vet
If you don't find a solution bump this thread each day as needed. Be patient as their is a wealth of knowledge here within the site's members.
Click to expand...
Click to collapse
The phone is not rooted. I’m not getting options to factory reset . I’m not really clued up very much thf
tazzuk2020 said:
The phone is not rooted. I’m not getting options to factory reset . I’m not really clued up very much thf
Click to expand...
Click to collapse
Try what I suggested. Recreating your Google account will most likely fix it. Learn by doing.
Play with it. The stock Android OS are pretty much impossible to damage short of bad 3rd party apps. The more you play with it, the more you learn. Make sure all your critical data is completely backed up*; be prepared for a reload at any time to prevent data loss.
If you need to download apps from Playstore now and have a device that can connect to Playstore do this. Install the apps you want on that device then use ApkExport to copy those apps then transfer and install on the troubled device
APK Export (Backup & Share) - Apps on Google Play
Manage and extract your apps.
play.google.com
Google how to bring up the boot menu on your model. The clear system cache option is found there; it can cure many erratic behavior issues.
The hard reboot is a different key sequence, Google for that model.
Do not do a factory reset until you exhaust all other solutions if the load is still fresh and no viruses are present otherwise it's a waste of time.
If you feel you have no other solutions you can use it, but if it doesn't fix it or it reoccurs you'll be right back where you started.
Contact your carrier tech support, ask to talk to advanced tech support, escalate your case if need be. They will likely be more helpful than Samsung. Remember a tech that tells you nothing but to do a factory reset isn't giving you tech support. It's the easiest solution for them, not you!!!
Note: if it's an old OS load by all means punch in a fresh copy though; after a year or so, or any major firmware update a factory reload is good practice.
*back up to SD card if you have one and/or your PC. Back that PC copy up on at least one stand alone hdd. Develop a complete back up plan before you need it.
blackhawk said:
Try what I suggested. Recreating your Google account will most likely fix it. Learn by doing.
Play with it. The stock Android OS are pretty much impossible to damage short of bad 3rd party apps. The more you play with it, the more you learn. Make sure all your critical data is completely backed up*; be prepared for a reload at any time to prevent data loss.
If you need to download apps from Playstore now and have a device that can connect to Playstore do this. Install the apps you want on that device then use ApkExport to copy those apps then transfer and install on the troubled device
APK Export (Backup & Share) - Apps on Google Play
Manage and extract your apps.
play.google.com
Google how to bring up the boot menu on your model. The clear system cache option is found there; it can cure many erratic behavior issues.
The hard reboot is a different key sequence, Google for that model.
Do not do a factory reset until you exhaust all other solutions if the load is still fresh and no viruses are present otherwise it's a waste of time.
If you feel you have no other solutions you can use it, but if it doesn't fix it or it reoccurs you'll be right back where you started.
Contact your carrier tech support, ask to talk to advanced tech support, escalate your case if need be. They will likely be more helpful than Samsung. Remember a tech that tells you nothing but to do a factory reset isn't giving you tech support. It's the easiest solution for them, not you!!!
Note: if it's an old OS load by all means punch in a fresh copy though; after a year or so, or any major firmware update a factory reload is good practice.
*back up to SD card if you have one and/or your PC. Back that PC copy up on at least one stand alone hdd. Develop a complete back up plan before you need it.
Click to expand...
Click to collapse
i cleared system cache. done a hard reboot. still the same . cant even find the option to do a factory reset. im not worried about backing phone up. the phone is a samsung a51. i have got another firmware downloading as we talk im not convinced its going to sort the problem
tazzuk2020 said:
i cleared system cache. done a hard reboot. still the same . cant even find the option to do a factory reset. im not worried about backing phone up. the phone is a samsung a51. i have got another firmware downloading as we talk im not convinced its going to sort the problem
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Google it for that model. It's should be on the boot menu though. Also in settings as well.
I don't know what to say. This isn't that hard... small steps first.
I was completely PC illiterate 16 years ago. Was building up custom machines within the first year and probably crashed 50 or more XP loads, lol.
I was completely Android illiterate 6 years ago.
I'm 63 yo...
I have done little coding but you need to acquire a certain level of wherewithal to use PCs/Androids well, to keep them and your data secure.
You learn by doing and the Android OS is far easier to learn than XP or XPx64.
If you don't immerse yourself in it you will not learn.
It's fun to play with.
Explore it, play with it... you can't cause any permanent harm to a stock Android. You will occasionally need to undo a setting(s) change you made that may soak up a lot of time tracking it down but that's how you learn.
Go through all the settings and learn what they do.
Turn on Developer Options, play with it.
Google for the answers as your questions arise.
I'm constantly learning by doing that not just for Androids but a broad range of topics.
Lol, the internet is a whole pseudo library at your fingertips. Pretty cool.
blackhawk said:
Google it for that model. It's should be on the boot menu though. Also in settings as well.
I don't know what to say. This isn't that hard... small steps first.
I was completely PC illiterate 16 years ago. Was building up custom machines within the first year and probably crashed 50 or more XP loads, lol.
I was completely Android illiterate 6 years ago.
I'm 63 yo...
I have done little coding but you need to acquire a certain level of wherewithal to use PCs/Androids well, to keep them and your data secure.
You learn by doing and the Android OS is far easier to learn than XP or XPx64.
If you don't immerse yourself in it you will not learn.
It's fun to play with.
Explore it, play with it... you can't cause any permanent harm to a stock Android. You will occasionally need to undo a setting(s) change you made that may soak up a lot of time tracking it down but that's how you learn.
Go through all the settings and learn what they do.
Turn on Developer Options, play with it.
Google for the answers as your questions arise.
I'm constantly learning by doing that not just for Androids but a broad range of topics.
Lol, the internet is a whole pseudo library at your fingertips. Pretty cool.
Click to expand...
Click to collapse
No factory reset on boot menu. And nowhere to be seen on phone. I even typed it in to search bar on phone . Maybe this is all linked. Only option I have is to reinstall the firmware I have got downloading but that won’t be finished for a few hours
You should be able to factory reset from recovery. Google how to boot to recovery for your device
xunholyx said:
You should be able to factory reset from recovery. Google how to boot to recovery for your device
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Nothing from boot menu.
tazzuk2020 said:
Nothing from boot menu.View attachment 5212005
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Part of the reason I left Samsung years ago. They do stuff different than any other OEM. You can't even use fastboot commands ffs
xunholyx said:
Part of the reason I left Samsung years ago. They do stuff different than any other OEM. You can't even use fastboot commands ffs
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i got a feeling its to do with knox. is there anything i can do about this . i brought the phone 2nd hand. the phone works perfect apart from play store

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