Nexus 5 Soft-Bricked HELP PLEASE!!! - Nexus 5 Q&A, Help & Troubleshooting

Although my Nexus 5 is rooted with the toolkit I haven't done anything to it in months (no custom roms or anything)
My phone was working last night but when I woke up and it was in a bootloop.
so i tried fixing the problem myself, here are the things I tried:
- Hitting it (in case the buttons were sticky)
- Flash stock + unroot on the n5 toolkit
- Bootloader>Recovery>Wipe Data/Factory Reset
After that, the boot loop stopped and whenever I try turning it on it goes straight to the bootloader.
So I tried going into the wugfresh advanced utilities and i tried:
- Fastboot Erase*
- Fastboot format*
*flash stock + unroot after both
I have a little bit of hope because I can access the bootloader but I have no idea what else I can try.
Any suggestions?
thank you in advance

Does the bootloader remain unlocked?
Try manually flashing the latest marshmallow. After flashing, boot back into fastboot and run these commands:
fastboot erase userdata
fastboot flash userdata userdata.img (the userdata.img file can be extracted from the stock ROM for flashing in fastboot)
After running the 2 commands, boot back into recovery and perform a full wipe of data and cache, then reboot.

audit13 said:
Does the bootloader remain unlocked?
Try manually flashing the latest marshmallow. After flashing, boot back into fastboot and run these commands:
fastboot erase userdata
fastboot flash userdata userdata.img (the userdata.img file can be extracted from the stock ROM for flashing in fastboot)
After running the 2 commands, boot back into recovery and perform a full wipe of data and cache, then reboot.
Click to expand...
Click to collapse
How do i run the 2 command "fastboot erase userdata" and "fastboot flash userdata userdata.img"

Fastboot on Windows
shbm111 said:
How do i run the 2 command "fastboot erase userdata" and "fastboot flash userdata userdata.img"
Click to expand...
Click to collapse
Hopefully you are running windows
dottech.org/21534/how-to-install-adb-and-fastboot-on-your-windows-computer-for-use-with-your-android-phone

spacecaptain said:
Hopefully you are running windows
dottech.org/21534/how-to-install-adb-and-fastboot-on-your-windows-computer-for-use-with-your-android-phone
Click to expand...
Click to collapse
Yup, I'm running windows.
anyways I don't think the nexus toolkit works on any other platform.

spacecaptain said:
Hopefully you are running windows
dottech.org/21534/how-to-install-adb-and-fastboot-on-your-windows-computer-for-use-with-your-android-phone
Click to expand...
Click to collapse
So, I went through the method one adb setup and I still have no idea how to do the fastboot erase userdata
nvm got it.

Were you able to boot the phone?

I'm in the same situation and need help

Related

Can't get past Google Screen

I just restored from the official google 4.4.2 images and my phone cant get past the Google screen. Please help!
bobyum said:
I just restored from the official google 4.4.2 images and my phone cant get past the Google screen. Please help!
Click to expand...
Click to collapse
You flashed the factory images?
bobyum said:
I just restored from the official google 4.4.2 images and my phone cant get past the Google screen. Please help!
Click to expand...
Click to collapse
Do a data factory reset and wipe the cache both in recovery and reboot bro.
gee2012 said:
Do a data factory reset and wipe the cache both in recovery and reboot bro.
Click to expand...
Click to collapse
Thinking the same thing. But.. I can admit getting in a hurry and flashing the wrong image! :laugh:
I made sure that I was using the right image and it still wont go past the Google screen. Any other ideas?
edit: okay the phone can't even write the recovery to the phone through fastboot! Any other thoughts?
bobyum said:
I made sure that I was using the right image and it still wont go past the Google screen. Any other ideas?
Click to expand...
Click to collapse
Long press the power button force it to reboot. As soon as the screen goes black hold down the volume down button. That will boot you into the bootloader, from there you can get to recovery. Factory reset, wipe cache.
You flashed stock recovery?
If you have stock recovery go to the bootloader like I said earlier. Choose recovery. Then you will see android laying down. Press volume up and power button at the same time. Do a factory reset.
bobyum said:
I made sure that I was using the right image and it still wont go past the Google screen. Any other ideas?
edit: okay the phone can't even write the recovery to the phone through fastboot! Any other thoughts?
Click to expand...
Click to collapse
If you flashed the whole image inclusing userdata.img it should boot usualy, never xperienced it did not personaly. So besides a wipe have no idea bro, you might try to reflash the rom again. Are you using a Toolkit?
gee2012 said:
If you flashed the whole image inclusing userdata.img it should boot usualy, never xperienced it did not personaly. So besides a wipe have no idea bro, you might try to reflash the rom again. Are you using a Toolkit?
Click to expand...
Click to collapse
I did this with the flashh-all.bat provided by the official image. I can't even do that anymore because it just gets stuck when writing the bootloader. Totally out of ideas right now. Is there any way I can reformat the partition through fastboot? Would that help?
bobyum said:
I did this with the flashh-all.bat provided by the official image. I can't even do that anymore because it just gets stuck when writing the bootloader. Totally out of ideas right now. Is there any way I can reformat the partition through fastboot? Would that help?
Click to expand...
Click to collapse
Try this:
fastboot erase boot
fastboot erase cache
fastboot erase recovery
fastboot erase system
fastboot erase userdata
After that flash the rom again with flash.all.batt
maybe flash each part individually (not using flashall)
Sent from my Nexus 5 using Tapatalk
gee2012 said:
Try this:
fastboot erase boot
fastboot erase cache
fastboot erase recovery
fastboot erase system
fastboot erase userdata
After that flash the rom again with flash.all.batt
Click to expand...
Click to collapse
Unfortunately, it didnt help Still stuck at writing bootloader...
beaver2233 said:
maybe flash each part individually (not using flashall)
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yup, that might work better maybe
hmm so in which order should i flash them in?
edit: I honestly think the flash storage failed. Ill just apply for RMA then. Do you guys know if I bought my phone in early December, will I still be eligible?
bobyum said:
hmm so in which order should i flash them in?
edit: I honestly think the flash storage failed. Ill just apply for RMA then. Do you guys know if I bought my phone in early December, will I still be eligible?
Click to expand...
Click to collapse
How to flash a factory image. Erasing everything in fastboot should have done the trick. Erase everything then do method 2. You have to reboot the bootloader after flashing the bootloader and again after flashing the radio. One year to RMA. .
---------- Post added at 02:14 AM ---------- Previous post was at 01:57 AM ----------
These are the commands I would use. The name of the images for the bootloader and radio are for 4.4.2.
fastboot flash bootloader bootloader-hammerhead-hhz11k.img
fastboot reboot-bootloader
fastboot flash radio radio-hammerhead-m8974a-1.0.25.0.23.img
fastboot reboot-bootloader
fastboot flash system system.img
fastboot flash boot boot.img
fastboot format cache
fastboot reboot
Thanks all for the help! Will try it tomorrow. Hopefully it works
wantabe said:
How to flash a factory image. Erasing everything in fastboot should have done the trick. Erase everything then do method 2. You have to reboot the bootloader after flashing the bootloader and again after flashing the radio. One year to RMA. .
---------- Post added at 02:14 AM ---------- Previous post was at 01:57 AM ----------
These are the commands I would use. The name of the images for the bootloader and radio are for 4.4.2.
fastboot flash bootloader bootloader-hammerhead-hhz11k.img
fastboot reboot-bootloader
fastboot flash radio radio-hammerhead-m8974a-1.0.25.0.23.img
fastboot reboot-bootloader
fastboot flash system system.img
fastboot flash boot boot.img
fastboot format cache
fastboot reboot
Click to expand...
Click to collapse
I'd go one better and look to do a COMPLETE reflash - userdata and all! I'd also rename bootloader-hammerhead-hhz11k.img to bootloader.img and radio-hammerhead-m8974a-1.0.25.0.23.img to radio.img as it means there's less to get wrong! SO, to recap:
fastboot flash bootloader bootloader.img
fastboot reboot-bootloader
fastboot flash radio radio.img
fastboot reboot-bootloader
fastboot flash system system.img
fastboot reboot-bootloader
fastboot flash userdata userdata.img
fastboot reboot-bootloader
fastboot flash boot boot.img
fastboot reboot-bootloader
fastboot flash recovery recovery.img
fastboot reboot-bootloader
fastboot format cache
I'd then boot into the stock recovery and perform a factory reset to make sure everything is in order and then reboot. I've done this exact method a number of times on my Nexus 5 and it works every time
EddyOS said:
I'd go one better and rename bootloader-hammerhead-hhz11k.img and radio-hammerhead-m8974a-1.0.25.0.23.img to just bootloader.img and radio.img to make it easier - less to type out and get wrong!
Click to expand...
Click to collapse
I usually do the same thing too but I left the names as a hint to verify that he had the correct images.
I almost never flash userdata and recovery unless I'm selling a device. I've also never rebooted the bootloader between every image Except after the bootloader and radio images but I agree that your method is covering all the bases!
wantabe said:
I usually do the same thing too but I left the names as a hint to verify that he had the correct images.
I almost never flash userdata and recovery unless I'm selling a device. I've also never rebooted the bootloader between every image Except after the bootloader and radio images but I agree that your method is covering all the bases!
Click to expand...
Click to collapse
As I hardly have any data to backup bar some custom ring tones I always reflash the userdata partition to be thorough. As for the reboots, I've just done it from habit, again just to be thorough. If it still doesn't work after that then it's goosed!
Try using the backup bootloader. Press and hold both volume buttons with the power button. That will take you into the backup bootloader.
Thanks to everyone for helping but I could not even get past writing the bootloader to the phone. I honestly think the flash storage and failed so will be RMAing. Hopefully they will accept it...

Bircked Help?

I have anexus 5 that is stuch on the google logo or is stuck in a boot lopp than it gets frozen and when plugegd in the battery logo turns on. I can go into recovery (twrp), but everything on my phone ghas been erased so theres nothing to flash. I tried to use a Nexus 5 toolkit to stock flash but it always comes up with an error. When i try something on twrp it says unable to mount....and give like 5-6 different thinbgs that it cant mount to. Everytime i try to flaash a new bootloader or something from that toolkit the phone turns off and goes into the battery logo. When i use twrp and try to do anything the phone just restarts into recovery. Is there any way i could push factory images to the phone or something else.
BTW, i dont know mucgh in terms of doing stuff with adb and terminal and all that so please be simplistic with the answers. Thanks in advance,.
http://forum.xda-developers.com/showthread.php?t=2513701
[TUTORIAL] How to flash a factory image | Return to stock | Unroot/SAVE your Nexus 5
Sent from my Nexus 5
CRIME INC. said:
http://forum.xda-developers.com/showthread.php?t=2513701
[TUTORIAL] How to flash a factory image | Return to stock | Unroot/SAVE your Nexus 5
Sent from my Nexus 5
Click to expand...
Click to collapse
So i did this and it failes when at the bootloader and alos at the end it says failure. What to do now?
Irfdiddy said:
So i did this and it failes when at the bootloader and alos at the end it says failure. What to do now?
Click to expand...
Click to collapse
Go to twrp and factory reset it and see if it works..
Write failure means that the eMMC might have died which can only be solved by replacing the mobo.
- Sent from an IceCold Hammerhead!
Irfdiddy said:
So i did this and it failes when at the bootloader and alos at the end it says failure. What to do now?
Click to expand...
Click to collapse
You're being too vague for us to help you. What commands did you enter at the terminal? Word for word what was the error message(s) you received? Did you try flashing the factory image using both the primary and backup bootloader?
BirchBarlow said:
You're being too vague for us to help you. What commands did you enter at the terminal? Word for word what was the error message(s) you received? Did you try flashing the factory image using both the primary and backup bootloader?
Click to expand...
Click to collapse
So i followed the guide in the link posted above. This:
fastboot flash bootloader C:/image-hammerhead-krt16m/bootloader.img
fastboot reboot-bootloader
fastboot flash radio C:/image-hammerhead-krt16m/radio.img
fastboot reboot-bootloader
fastboot flash system C:/image-hammerhead-krt16m/system.img
fastboot flash userdata C:/image-hammerhead-krt16m/userdata.img
(Note: this command will wipe your device (including /sdcard), EVEN if your bootloader is already unlocked.)
fastboot flash boot C:/image-hammerhead-krt16m/boot.img
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
fastboot erase cache
Now, i can flash the boot.img, the system.img, the radio, but it hangs up on some of the other ones and it says "erasing..." than i have to stop it casue it doesnt work. Also, when i go into recovery it shows a spinning android logo.
Edit: Ive gotten all the way to "fastboot flash system system.img", but it gets stuck on my phone and says "erasing..."
Irfdiddy said:
So i followed the guide in the link posted above. This:
fastboot flash bootloader C:/image-hammerhead-krt16m/bootloader.img
fastboot reboot-bootloader
fastboot flash radio C:/image-hammerhead-krt16m/radio.img
fastboot reboot-bootloader
fastboot flash system C:/image-hammerhead-krt16m/system.img
fastboot flash userdata C:/image-hammerhead-krt16m/userdata.img
(Note: this command will wipe your device (including /sdcard), EVEN if your bootloader is already unlocked.)
fastboot flash boot C:/image-hammerhead-krt16m/boot.img
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
fastboot erase cache
Now, i can flash the boot.img, the system.img, the radio, but it hangs up on some of the other ones and it says "erasing..." than i have to stop it casue it doesnt work. Also, when i go into recovery it shows a spinning android logo.
Edit: Ive gotten all the way to "fastboot flash system system.img", but it gets stuck on my phone and says "erasing..."
Click to expand...
Click to collapse
It will take some minutes to cOmplete the process computer will also hang type of feeling or stop responding for couple of minutes let the program finish its task,...
Irfdiddy said:
So i followed the guide in the link posted above. This:
fastboot flash bootloader C:/image-hammerhead-krt16m/bootloader.img
fastboot reboot-bootloader
fastboot flash radio C:/image-hammerhead-krt16m/radio.img
fastboot reboot-bootloader
fastboot flash system C:/image-hammerhead-krt16m/system.img
fastboot flash userdata C:/image-hammerhead-krt16m/userdata.img
(Note: this command will wipe your device (including /sdcard), EVEN if your bootloader is already unlocked.)
fastboot flash boot C:/image-hammerhead-krt16m/boot.img
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
fastboot erase cache
Now, i can flash the boot.img, the system.img, the radio, but it hangs up on some of the other ones and it says "erasing..." than i have to stop it casue it doesnt work. Also, when i go into recovery it shows a spinning android logo.
Edit: Ive gotten all the way to "fastboot flash system system.img", but it gets stuck on my phone and says "erasing..."
Click to expand...
Click to collapse
You're not letting it finish. That's why you're having problems. It can take a long time. It also wouldn't hurt to use the flash-all.bat script instead of flashing each individually.

Flashing factory image didnt return to stock!

I had on my nexus 5 custom recovery, custom kernel (franco) and paranoid android rom (rooted). I wanted to get back to stock and flashed factory image lollipop 5.1 doint this
adb devices
adb reboot bootloader
fastboot flash bootloader <bootloader-filename>.img
fastboot flash radio <radio-fileame>.img
fastboot reboot-bootloader
fastboot flash recovery recovery.img
fastboot flash boot boot.img
fastboot flash system system.img
fastboot flash cache cache.img
fastboot flash userdata userdata.img
fastboot reboot
When i rebooted i noticed that everything was fine but i had paranoid android rather than stock rom! What happened?
You didn't erase anything and it's hard to say without a log. Follow method 2: http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Or use the built-in script (flash-all).
Primokorn said:
You didn't erase anything and it's hard to say without a log. Follow method 2: http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Or use the built-in script (flash-all).
Click to expand...
Click to collapse
Thanks it worked!

Nothing can be written on internal storage (insert sd card error on camera, etc)

I posted this on reddit...but didn't get much help...i hope the geniuses at xda can help me
As the title says, the camera app (any camera app) won't work because as you start any of them, it asks to insert the sd card, but this is a 2013 Nexus 5...so it doesn't have an sd card.
I've done a fair amount of research and the only thing that seems to be mentioned is factory reset. I've done that...both through the settings and twrp. The phone has a stock marshmallow rom.
I tried to download any other file and it won't let me download anything becauase the "sd card" is not available. So it's as if the internal sd card isn't mounted? how do I fix this? I don't have a computer nearby to do anything with adb...any help would be GREATLY appreciated...
The amount of storage according to the settings is correct (3gb used of 12 gb..16gb nexus 5)...all app permissions are correct. I've reflashed two different stock firmwares with the exact same result.
Try this:
boot into fastboot;
run this fastboot command: fastboot erase recovery (to erase existing recovery);
run this fastboot command: fastboot flash recovery recovery.img (to flash stock recovery from stock ROM)
run this fastboot command: fastboot erase userdata;
run this fastboot command to flash the usedata img from the stock ROM: fastboot flash userdata userdata.img;
boot into stock recovery and perform a factory wipe/reset and wipe cache;
reboot.
audit13 said:
Try this:
boot into fastboot;
run this fastboot command: fastboot erase recovery (to erase existing recovery);
run this fastboot command: fastboot flash recovery recovery.img (to flash stock recovery from stock ROM)
run this fastboot command: fastboot erase userdata;
run this fastboot command to flash the usedata img from the stock ROM: fastboot flash userdata userdata.img;
boot into stock recovery and perform a factory wipe/reset and wipe cache;
reboot.
Click to expand...
Click to collapse
I'll try that tonight or tomorrow morning. Where do you suggest I download recovery.img (the stock recovery)?
Thanks for the help one way or another.. Hehe
The stock Google images are here: https://developers.google.com/android/nexus/images?hl=en
I assume the phone has an unlocked bootloader since you were able to flash stock ROMs.
What did you do between all being fine and now this problem?
Sent from my Xperia z5 using Tapatalk
Ben36 said:
What did you do between all being fine and now this problem?
Sent from my Xperia z5 using Tapatalk
Click to expand...
Click to collapse
I sold the phone to someone I know. I had a rom (i can't remember which)...so before i sold the phone, i encrypted it, wiped it clean, flashed the stock rom (and radio)....and did a factory reset.
audit13 said:
Try this:
boot into fastboot;
run this fastboot command: fastboot erase recovery (to erase existing recovery);
run this fastboot command: fastboot flash recovery recovery.img (to flash stock recovery from stock ROM)
run this fastboot command: fastboot erase userdata;
run this fastboot command to flash the usedata img from the stock ROM: fastboot flash userdata userdata.img;
boot into stock recovery and perform a factory wipe/reset and wipe cache;
reboot.
Click to expand...
Click to collapse
Thanks! I used the factory images and flashed everything from the compressed archive and it worked..you're a lifesaver. I guess I had to go further and reset everything..but thanks again!

system isn't load after fresh install

Hi,
i have nexus 5 that was something wrong with the WIFI (find nothing when was search) so , i did factory reset via the device and the problem still stays, so , i unlocked the bootloader via the android factory images webpage, than i installed the latest version with flash all file to the device.
than the device just show Google logo and nothing came up with it, than i tried lower version than the last one, and i got the same result, than i tried manually to enter the commandes and i got the same result,
where do i wrong that the system isn't up yet?
thank you
Hi:
I7210I said:
Hi,
i have nexus 5 that was something wrong with the WIFI (find nothing when was search) so , i did factory reset via the device and the problem still stays, so , i unlocked the bootloader via the android factory images webpage, than i installed the latest version with flash all file to the device.
Click to expand...
Click to collapse
You need this files (if using last factory image, hammerhead-m4b30z-factory-625c027b.zip):
boot.img
bootloader-hammerhead-hhz20h.img
cache.img
radio-hammerhead-m8974a-2.0.50.2.30.img
recovery.img
system.img
userdata.img
so unzip hammerhead-m4b30z-factory-625c027b.zip (factory image), the unzip
image-hammerhead-m4b30z.zip (located inside factory image) to get all files above
in the same folder and last but not least flashing (in fastbood mode):
type this (one line each time and press enter after each line)
fastboot flash bootloader bootloader-hammerhead-hhz20h.img
fastboot reboot-bootloader
fastboot flash radio radio-hammerhead-m8974a-2.0.50.2.30.img
fastboot reboot-bootloader
fastboot flash system system.img
fastboot flash userdata userdata.img (this wipe your device.)
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot erase cache
fastboot flash cache cache.img
fastboot reboot.
That's all
Good luck
gsausalito said:
Hi:
You need this files (if using last factory image, hammerhead-m4b30z-factory-625c027b.zip):
boot.img
bootloader-hammerhead-hhz20h.img
cache.img
radio-hammerhead-m8974a-2.0.50.2.30.img
recovery.img
system.img
userdata.img
so unzip hammerhead-m4b30z-factory-625c027b.zip (factory image), the unzip
image-hammerhead-m4b30z.zip (located inside factory image) to get all files above
in the same folder and last but not least flashing (in fastbood mode):
type this (one line each time and press enter after each line)
fastboot flash bootloader bootloader-hammerhead-hhz20h.img
fastboot reboot-bootloader
fastboot flash radio radio-hammerhead-m8974a-2.0.50.2.30.img
fastboot reboot-bootloader
fastboot flash system system.img
fastboot flash userdata userdata.img (this wipe your device.)
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot erase cache
fastboot flash cache cache.img
fastboot reboot.
That's all
Good luck
Click to expand...
Click to collapse
thnk you, i did it manually and i get the same result , what can be more? maybe the last 2-3 versions are making these thing?
Hi:
I7210I said:
thnk you, i did it manually and i get the same result , what can be more? maybe the last 2-3 versions are making these thing?
Click to expand...
Click to collapse
Did it fail or did it complete the process?
How long did you wait?
gsausalito said:
Hi:
Did it fail or did it complete the process?
How long did you wait?
Click to expand...
Click to collapse
now it come up, but the wifi isn't loaded, it search and find nothing even that there is at the room..maybe the hardware have problem?
Sent from my Pixel 2 XL using Tapatalk
Hi,
I7210I said:
now it come up, but the wifi isn't loaded, it search and find nothing even that there is at the room..maybe the hardware have problem?
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
Sorry, can't help. Never happened to me. It seems a hardware issue!

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