Hi, I'm in a bit of a rage right now. Need my phone for work, and also afraid of loosing all the pictures and videos I've taken
So my phone has worked perfectly for months, updated several times, but today after the last update it's stuck on the boot logo, the Samsung one.
I've tried hard reset with Power+Down, it just reboots to the same logo and stays there forever. I also can't get into recovery mode with Power+Up+Home, it just gives me a yellow triangle with an exclamation mark in it for 1 second then boots back to the samsung logo. Tried Kies 3, it doesn't recognice the phone at all, tried everything in there.
The only thing I can access is the Download mode Down+Power+Home, I have no idea what to do there, I've read about Odin but that looks like some NASA-stuff way above my knowledge, isn't there just a way to get it back to previous version? Orginal, stock and all that? Don't wanna mess with roots if that can be done
I'm out of ideas, please help me, are all my data gone? Pictures, video etc? :'(
Help please
*Sorry for bad English, not my native, but I hope it got trough.
Sounds like an update gone wrong. Restoring the phone isn't so hard but saving your pictures and data is harder in most cases. You can try using Smart Switch and see if your device shows up on failed updates, maybie it can repair the installation. You can also use Smart Switch to restore the phone completely, but this DELETES everything on it. If you haven't rooted phone and have warranty, I'd return it to Samsung with strict instructions that phone broke when software update and that you want to keep your data/pictures. If the phone is rooted there are ways to extract data from the phone memory but I'd only do that as a last option.
schoolsux said:
Sounds like an update gone wrong. Restoring the phone isn't so hard but saving your pictures and data is harder in most cases. You can try using Smart Switch and see if your device shows up on failed updates, maybie it can repair the installation. You can also use Smart Switch to restore the phone completely, but this DELETES everything on it. If you haven't rooted phone and have warranty, I'd return it to Samsung with strict instructions that phone broke when software update and that you want to keep your data/pictures. If the phone is rooted there are ways to extract data from the phone memory but I'd only do that as a last option.
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Click to collapse
Yeah, I did the upgrade with modelname and S/N trough Smart Switch, it worked, but all data was lost including all my contact phone numbers, hade over 350 :| don't think they are synced either? :|
Anyway, glad the phone works, will never install these stupid updates again, never noticed a single improvment after them anyways
Related
I have sent my S6 in for warranty if anyone would like to know anything about how my experience is with samsung let me know.
Yesterday my S6 froze and started boot loop couldn't access the stock recovery I wasn't able to power down the device so I had to let it die. I was only able to get to download mode knox wasn't tripped. After hours and hours trying to fix the phone I was able to get kies to install the stock firmware to the device after everything was done no errors the phone restarted and no matter what it still didn't boot still couldn't access recovery or power down the device. What I did notice though in download mode Odin said "System Status: Custom" But the Binery is still "Samsung Offical" it had changed after I tried to save the device with kies. I am unsure if "System Status: Custom" will effect my warranty.
if you can get it back into download mode, then look for the knox code and if it changes from 0 to 1 or says 0x10000 instead od 0x0000 or anything changes besides 0 (0x000) your phone has identified that the system was faulted by the flash and therefore your warranty is now void because the knox security system has changed from the original setting. If it says custom most likely it has detected as well that the system was flipped but because you said it still says samsung official they may let it slide. But im not sure what that means i believe is that the phone is an official samsung and that the flash was an official samsung code but it wasnt the original code on the phone. Sometimes a flash on the phone will change the imei so that could mean why the phone is now custom, More than likely though the repair person will have to flash your system anyway and if that doesnt work then your motherboard isnt being read by NAND and you probably need a replacement, i have been up solving mine and calling eveyr technincian store, repair person, and customer service since my phone did what yours did about 3am this morning. Ive got no sleep had about 3break downs and sadly i think it needs to just be professionally checked. My NAND keeps getting a write fail and nothing is passing over to my phone. i can still get into the recovery mode to perform factory resets and cache wipes but it says dm-veridity verification failed and even after multiple factory resets and cache wipes and accidentally hitting the adb button it has led me no where but a continous boot. My phone is only 12days old. Samsung will cover it because i didnt knock my warranty or show evident of any faulting with the OS. The phone had done a update to a new firmware and once that finished i did a factory reset from the phone settings and when i went back to wipe the cache the phone shut down and since then hasnt been able to go past the logo SAMSUNG GALAXY s6 screen powered by android. So as upset and dissastisfied as i am with the phone, i definately appreciate all the youtube videos, forums, repair technicians, and customer service advice i got today. I have definately learned more than i needed to know lol and downloaded about every type of odin available and both firmwares for the lollipop 5.1.1. for samsung galaxy and the original 5.02 the 5.02 got the farthest in download until it shut down because of the written fail and then again because of COM port, but the other one didnt even get past system configuration so i guess something needs to be looked at immediately. If you know anything please do respond back to this message before i send mine off thanks a bunch lovelies:good::good:
my phone is a samgun galaxy s6 with model SM-G290P (sprint), i was originally on android 5.02 i guess but i got the phone activated in stores so when it was given to me from the moment i had it i was on 5.1.1. , i also noticed that my phone goes through odin mode easily but wont connect to the computer i have installed the smart switch, uninstalled after it failed to work with kies, i have installed the mobile drive individually and it picked it up on odin but wont pick it up on smart switch. I do know that if i can locate my s/n number then i can just plug it into smart switch to do the factory flash but i cant locate the s/n number being my phone is turned off. i tried the DEC,HEX AKA IMEI, ICC ID, RS UNDER THE BARCODE, AND none of these codes seem to be a valid s/n number. if someone could assist me with that i would be TREMENDOUSLY GREATFULLLLL!!! ALSO BEFORE i could just click my power button once and the phone would come on now i have to slightly hold it a few second for it to even show the logo.i have also noticed that if i charge my phone the phone loops otherwise if i go to download and cancel and then power on the device manually then it shows the logo once and then shuts off. so hurt you guys!
---------- Post added at 02:40 AM ---------- Previous post was at 02:27 AM ----------
jfchic198 said:
if you can get it back into download mode, then look for the knox code and if it changes from 0 to 1 or says 0x10000 instead od 0x0000 or anything changes besides 0 (0x000) your phone has identified that the system was faulted by the flash and therefore your warranty is now void because the knox security system has changed from the original setting. If it says custom most likely it has detected as well that the system was flipped but because you said it still says samsung official they may let it slide. But im not sure what that means i believe is that the phone is an official samsung and that the flash was an official samsung code but it wasnt the original code on the phone. Sometimes a flash on the phone will change the imei so that could mean why the phone is now custom, More than likely though the repair person will have to flash your system anyway and if that doesnt work then your motherboard isnt being read by NAND and you probably need a replacement, i have been up solving mine and calling eveyr technincian store, repair person, and customer service since my phone did what yours did about 3am this morning. Ive got no sleep had about 3break downs and sadly i think it needs to just be professionally checked. My NAND keeps getting a write fail and nothing is passing over to my phone. i can still get into the recovery mode to perform factory resets and cache wipes but it says dm-veridity verification failed and even after multiple factory resets and cache wipes and accidentally hitting the adb button it has led me no where but a continous boot. My phone is only 12days old. Samsung will cover it because i didnt knock my warranty or show evident of any faulting with the OS. The phone had done a update to a new firmware and once that finished i did a factory reset from the phone settings and when i went back to wipe the cache the phone shut down and since then hasnt been able to go past the logo SAMSUNG GALAXY s6 screen powered by android. So as upset and dissastisfied as i am with the phone, i definately appreciate all the youtube videos, forums, repair technicians, and customer service advice i got today. I have definately learned more than i needed to know lol and downloaded about every type of odin available and both firmwares for the lollipop 5.1.1. for samsung galaxy and the original 5.02 the 5.02 got the farthest in download until it shut down because of the written fail and then again because of COM port, but the other one didnt even get past system configuration so i guess something needs to be looked at immediately. If you know anything please do respond back to this message before i send mine off thanks a bunch lovelies:good::good:
my phone is a samgun galaxy s6 with model SM-G290P (sprint), i was originally on android 5.02 i guess but i got the phone activated in stores so when it was given to me from the moment i had it i was on 5.1.1. , i also noticed that my phone goes through odin mode easily but wont connect to the computer i have installed the smart switch, uninstalled after it failed to work with kies, i have installed the mobile drive individually and it picked it up on odin but wont pick it up on smart switch. I do know that if i can locate my s/n number then i can just plug it into smart switch to do the factory flash but i cant locate the s/n number being my phone is turned off. i tried the DEC,HEX AKA IMEI, ICC ID, RS UNDER THE BARCODE, AND none of these codes seem to be a valid s/n number. if someone could assist me with that i would be TREMENDOUSLY GREATFULLLLL!!! ALSO BEFORE i could just click my power button once and the phone would come on now i have to slightly hold it a few second for it to even show the logo.i have also noticed that if i charge my phone the phone loops otherwise if i go to download and cancel and then power on the device manually then it shows the logo once and then shuts off. so hurt you guys!
Click to expand...
Click to collapse
ALSO WHEN MY PHONE IS OFF I CAN SEE THE BATTERY IS CHARGING RIGHT NOW IT IS AT 82%, sorry for the caps i was typing and reading the phone. On the recovery mode update using ADB is disabled apparently and so is the option to update using external storage the apply update from cache is deprecated too and also when i started having a problem when i hit the power button home button and the volume up it showed the little android man died now it shows he is ok and up right like normal but the dm-verity verification failed still , I AM ABLE TO SEE EVERY LOG IVE RECREATED IN RECOVERY UP UNTILT EH VERY FIRST CACEH WIPE I DID THE DAY AFTER I RECIEVED THE PHONE. IS THERE A WAY I CAN TAKE THE IMAGE OR INFO FROM THIS TO REFLASH THE PHONE MAYBE?!!?!?:highfive:
Have patience. Your S6 willbe fixed soon by Samsung.
Hi everyone.
I have an LG G Flex 2 (H955) that suddenly went on a fritz. It used to be rooted fine, it was on default firmware, 10 something (wouldn't OTA due to rooting), no issues, but as I am a heavy user, enabled multiuser, had a bunch of apps installed and running it started to slow down on occasion, but nothing unexpected. Anyway, few days back, it shut down on its own while I was typing a message and the phone entered bootloop - on it's own. I decided to cut my losses and did the factory reset the hardware way, it booted up, did the "optimizing apps thing", got to welcome screen and - froze - then just restarted. It's been doing that ever since. Sometimes it boots all the way and then freezes and starts, sometimes it gets stuck on LG logo, sometimes even boots and works for a minute or two but still freezes and reboots.
I can access Download mode, and HW factory reset. I flashed several stock ROMs I found with LG flash tool 2014. It goes without a hitch, boots up, again gets to the welcome screen and reboots. I tried to to the dd cmd way to flash the only system.img I found online, but I get a security error at boot. It gets fixed when I flash the stock ROM again with flash tool. I am at my wits end. I have no warranty, I have no backed up original dump. With my limited knowledge I have somewhat of a hunch that one of the partitions might be corrupted as it boots most of the time but as it tries to write or read something from somewhere (hence showing the Welcome screen) it dies.
Would anyone have a suggestion as to what I might try next, or had a similar experience?
Thank you all very much in advance for any help.
Have you tried this tool with the appropriate image?
http://forum.xda-developers.com/g-flex2/general/p-restore-recovery-to-stock-tool-h950-t3171550
Hi and thanks for the tip. However, no, I have not tried this method as my device is H955, International version, and I am not keen on messing up the phone worse then it already is.
I will look it up in more detail, but as far as I can see it only pertains to the H950 (ATT version)
Edit: I looked it up in detail, and the developer removed the H955 support as there is a KDZ for it and he claims the .kdz is a much better option - however - .kdz does not work for me. It flashes the rom all right, both in Normal and CSE Flash modes, but the problem persists. Turns on (if I'm lucky), freezes, reboots and so on.
D'oh, didn't see the H955 part. :-|
Sorry to hear you are still stuck, can't offer much more unfortunately.
I know one of the flashing modes does a reset, but maybe a reset after the flash might help.. i think it's, from powred off, down plus power until the lg logo then release and then hold power on its own until you get to a recovery screen where you can reset.
you probably already tried that I'm guessing though. taken memory card out if you're using one?
thepktrckt said:
D'oh, didn't see the H955 part. :-|
Sorry to hear you are still stuck, can't offer much more unfortunately.
Click to expand...
Click to collapse
Don't worry about it, you tried to help, and I appreciate it
meangreenie said:
I know one of the flashing modes does a reset, but maybe a reset after the flash might help.. i think it's, from powred off, down plus power until the lg logo then release and then hold power on its own until you get to a recovery screen where you can reset.
you probably already tried that I'm guessing though. taken memory card out if you're using one?
Click to expand...
Click to collapse
Hi and thanks for yet another tip. However, you guessed right - I tried everything - reset from the recovery, before the flash, after the flash, in the middle of flash, with memory card, without memory card, tons of times - you name it, I've tried it. And still, it boots up (sometimes, though), freezes and go bye-bye. I'm completely out of ideas. If I could somehow rebuild partitions from Download mode, or use ADB, or push some image I found and flash it directly, but there is no way to push files to phone in Download mode (and 5.1.1. disabled external memory, so that is out of the option too).
It seems I'm stuck for now. I'm wondering if the repair guys have some tricks up their sleeves, perhaps with those hardware boxes, jtag something or other...
im on same boat with h955p, any solution?
the battery is the problem 100%. i had the same problem and i managed to fix it with buying a new battery and replacing it. 10$ on aliexpress plus you get the tools and it is really easy to replace.
hi. i was stuck in this situation. you can reflash the original stock rom back from LG UP software. at me this was the problem. my friend have a korean model and at him the 4g data connection was the problem...i was on the update of the marshmellow and freeze and reboot...factory reset didn't do something cool and keeps rebooting...but i was smart and lucky and my brain was thinking at the reflash of the phone...so i was to the reflash so my phone was completely and fully functional...no freeze , no reboot...and look for the v20a italy firmware (stock rom)...i say this because this v20a italy rom is so f***in stable and no battery drain...better than other stock rom marshmellow. Thanks me later.
Need suggestions for this.
A few weeks ago I rooted my phone to remove some apps that I never used. I just kept using my phone as always and did nothing special except removing those apps. Today I decided to unroot my phone because I felt it would be safer in case anything should happen to it (HOW IRONIC). It's only 3 months old and I didn't want to loose my warranty. I opened the SuperUser app and clicked full unroot and clicked continue. My phone instantly returned to the home screen and then powered off. Then it turned on again, but now the message "Samsung Galaxy S7 powered by Android" keeps flashing on the screen. I went into recovery mode and tried wiping the cache first, but nothing changed. Then I wiped all my data and did a factory reset, but my phone keeps flashing and won't turn on. I'm really desperate and don't know what to do because I'm afraid I can't take it to my retailer because my phone is rooted (if it still is rooted, but I have no idea). What should I do?
Surya Kumar said:
Need suggestions for this.
A few weeks ago I rooted my phone to remove some apps that I never used. I just kept using my phone as always and did nothing special except removing those apps. Today I decided to unroot my phone because I felt it would be safer in case anything should happen to it (HOW IRONIC). It's only 3 months old and I didn't want to loose my warranty. I opened the SuperUser app and clicked full unroot and clicked continue. My phone instantly returned to the home screen and then powered off. Then it turned on again, but now the message "Samsung Galaxy S7 powered by Android" keeps flashing on the screen. I went into recovery mode and tried wiping the cache first, but nothing changed. Then I wiped all my data and did a factory reset, but my phone keeps flashing and won't turn on. I'm really desperate and don't know what to do because I'm afraid I can't take it to my retailer because my phone is rooted (if it still is rooted, but I have no idea). What should I do?
Click to expand...
Click to collapse
Hi mate
I would reflash again with odin using home csc instead of CSC so you do not loose your data and settings......
Edit : once it has been rooted the knox bit is set , there is no way back
Hi guys I have a serious issue with my S7 edge.
I installed a Samsung marvel theme and to keep it I used package disabler to disable theme store and theme center.
I was in a situation where I needed the phone to stay alive even with very low battery so I decided to switch to ultra power saving mode but I didn't think about re-enable theme store and center before switching to UPSM. Phone went black and white but UPSM wasn't fully functional (I had only a castrated black and white normal mode with no access to apps and a limited settings menu with no way to switch back to normal mode. At this point I choose maybe the worst path I could.... I rebooted the device and went in a sort of bootloop stuck on Samsung flashing logo. I tried to reboot to download mode and the phone enters it with no problems, I went also I to stock recovery and wiped cache and rebooted again with same results: phone passes the "Galaxy S7 edge" logo, led turns blue and pulses, Samsung logo appears, phone vibrates, led switches off and then nothing more, only Samsung logo flashing endlessly.
The only strange thing is that exiting recovery briefly appears a message in red that says e:/data unable to mount (invalid argument).
Now the real problem is: I don't mind if the phone is stuck and I have to reset it, factory reset it, send it back to Samsung, even dump into the thrash bin and buy a new one or a Note7... What I absolutely need to do is to have the photos back as those are those related to the first month of life of my first child!
Do I have to try to reinstall firmware via Odin? Go to service center? Please help
0355 said:
Hi guys I have a serious issue with my S7 edge.
I installed a Samsung marvel theme and to keep it I used package disabler to disable theme store and theme center.
I was in a situation where I needed the phone to stay alive even with very low battery so I decided to switch to ultra power saving mode but I didn't think about re-enable theme store and center before switching to UPSM. Phone went black and white but UPSM wasn't fully functional (I had only a castrated black and white normal mode with no access to apps and a limited settings menu with no way to switch back to normal mode. At this point I choose maybe the worst path I could.... I rebooted the device and went in a sort of bootloop stuck on Samsung flashing logo. I tried to reboot to download mode and the phone enters it with no problems, I went also I to stock recovery and wiped cache and rebooted again with same results: phone passes the "Galaxy S7 edge" logo, led turns blue and pulses, Samsung logo appears, phone vibrates, led switches off and then nothing more, only Samsung logo flashing endlessly.
The only strange thing is that exiting recovery briefly appears a message in red that says e:/data unable to mount (invalid argument).
Now the real problem is: I don't mind if the phone is stuck and I have to reset it, factory reset it, send it back to Samsung, even dump into the thrash bin and buy a new one or a Note7... What I absolutely need to do is to have the photos back as those are those related to the first month of life of my first child!
Do I have to try to reinstall firmware via Odin? Go to service center? Please help
Click to expand...
Click to collapse
Hi mate
Sorry to hear what is gong on.....
first you are in the wrong forum this is for S7 check here
http://forum.xda-developers.com/s7-edge
Now , question , did you root? do you have the original firmware on?
On this thread they show you how to re flash stock firmware without lost of the data ( using home_csc)
http://forum.xda-developers.com/s7-edge/how-to/official-stock-firmware-update-odin-t3335065
That maybe the easiest way to get your phone back without loosing the data...........of course there is always the risk
Read, read , read ...ask there!
Good luck
Thanks for support.
I'm running full stock. No root, nothing.
I've contacted official support as I'm platinum customer and they gave me a scheduled dedicated technician support at service center for tomorrow. Let's see what I will come up with...
0355 said:
Thanks for support.
I'm running full stock. No root, nothing.
I've contacted official support as I'm platinum customer and they gave me a scheduled dedicated technician support at service center for tomorrow. Let's see what I will come up with...
Click to expand...
Click to collapse
Best of luck !!
let us know how it goes and if possible what they do.....
Thanks! I will report here for sure.
I've been at service center but came up empty.
They said they can't do data recovery and that if I leave the device in their hands they'll erase it completely as first chioce.
I refused the repair and went back home. Tried to reinstall software (process ended successfully) in no wipe mode (with home_csc) but the phone still hangs at boot.
Entered in recovery mode, tried to mount system and selected "apply update from sdcard", received a red error message like this: "E: failed to mount /sdcard (No such file or directory) --> couldn't mount /sdcard".
I'm quite sure all the photos are already gone... last chance to revive the phone should be a factory reset (and this would erase every left data in any case).
I'm sad
Factory reset done. Everything lost. Phone revived.
Sent from my Samsung G935F with Tapatalk 6
0355 said:
Factory reset done. Everything lost. Phone revived.
Sent from my Samsung G935F with Tapatalk 6
Click to expand...
Click to collapse
Sh***** !!!
so sorry !
full stock rom via odin
Save ur photos in sd card next time or backup in computer
Thanks, I used an sdcard that but quickly filled the 16gb with 4k videos of the baby. It then switched to internal memory and that killed me... Now I activated Dropbox pictures upload and I'm safe (I hope).
Sent from my Samsung G935F with Tapatalk 6
Hi all,
Long-time lurker - used info here ages ago to mod a tablet, but right now I'm working on my fiancee's phone, which is an unrooted Galaxy S7.
Yesterday, her phone took a complete **** out of nowhere. It spontaneously rebooted, said it was applying an update, and then the Android dude fell over with an exclamation mark next to him. She had just finished recording some audio that she *really* wants to get back (a press conference she got into at Comic Con).
The message now on the phone is:
Phone storage corrupt
The data partition has been corrupted. You need to reset your phone to factory default settings. This will erase all your data.
I've tried to connect to Windows and I can't get at the device - I have no way to change whatever connection mode it's going into by default. I've also tried getting into the phone through ADB, but the device isn't recognized.
I could really use some advice here
Anyone?
Thanks,
-Jeff
jeffdschust said:
Hi all,
Long-time lurker - used info here ages ago to mod a tablet, but right now I'm working on my fiancee's phone, which is an unrooted Galaxy S7.
Yesterday, her phone took a complete **** out of nowhere. It spontaneously rebooted, said it was applying an update, and then the Android dude fell over with an exclamation mark next to him. She had just finished recording some audio that she *really* wants to get back (a press conference she got into at Comic Con).
The message now on the phone is:
Phone storage corrupt
The data partition has been corrupted. You need to reset your phone to factory default settings. This will erase all your data.
I've tried to connect to Windows and I can't get at the device - I have no way to change whatever connection mode it's going into by default. I've also tried getting into the phone through ADB, but the device isn't recognized.
I could really use some advice here
Anyone?
Thanks,
-Jeff
Click to expand...
Click to collapse
Reboot into recovery/download mode and see if you can access adb. If not flash stock firmware in Odin (Not csc, as that will wipe data)
If flashing stock works, I would flash stock again after you get the data you want (including csc the second time)
Sent from my SM-G935U using XDA Labs
Eek. The data header gets marked as corrupt when this message appears. Chances are it will reappear after reflashing and because Samsung encryption is proprietary it will be hell to recover. If Craz's suggestion fails you may need to chalk this one up as a loss