Moto G OTA Software Update Failure - Moto G Q&A, Help & Troubleshooting

I have a Canada version of Moto G and use it in AT&T network; so far so good. Firmware was updated a while back when Android 5.0 first came up. The Android version became 5.0.2.
Baseband version: MSM86826BP_1032.3105.93.00R TELUS_CUST
Kernel version: 3.4.42-g5bed184 [email protected] Fri Jan 23 19:56:40 CST 2015
System version: 220.21.32 falcon_umts.Telus.en.CA tkpca
Build number: LXB22_46-32
In last week, I kept receiving Software Update Notice. I accepted the update. Update was downloaded to phone and I proceeded to install the update. Update failed to install in the middle of the process. Phone reboot and back to version 5.0.2. A message showed up saying that Software Update failed to install.
There was no error message indicating what went wrong. The Software Update keep showing up few times a day.
How to fix the update issue ? If it cannot be fixed, how could I turn off the software update notification ?
Thanks,
Ching-Ho Cheng

Do u have a custom recovery or changed something in /system?

Andus1988 said:
Do u have a custom recovery or changed something in /system?
Click to expand...
Click to collapse
No change to the phone system since day 1 except to unlock bootloader. Everything is stock.
During software update, I saw the Android icon in middle of display with "star" thingy spinning in Android's "stomach". A progress bar was below the Android icon. Once the progress bar hit around 40%, Android icon changed to something else very quickly and disappeared (blank screen). Then phone rebooted.
I could not see the "error" icon at all, thing changed so fast .....

So also not rooted?

Andus1988 said:
So also not rooted?
Click to expand...
Click to collapse
Not rooted.

i too face exactly same problem

I got no response from this thread. So I reflash stock 5.1 ROM to replace 5.0.2 ROM. So far so good.

Related

error update lollipop

I got lolipop system update notification for my Nexus 5 16GB today. After downloading the update when it goes to installing, it shows "Error!" during the install and comes out of the process. And gets reverted back to old android 4.4.4. Any idea how to fix the issue ??
help!!! phone no root
If there is no solution for the OTA update if it will be fixed with the new version

[Completed] HELP! status 7 on possibly unrooted, factory resetted moto g 2014

Hi all,
I tried to update my Motorola Moto G 2014, but it showed status 7 error. So I contacted Motorola and they said that I rooted my phone. So I connected my phone to my PC and found supersu246.apk. I never installed this, but I guessed somehow some app rooted my phone once. I began thinking and suspected it was when I was desperate to recover my lost photos and downloaded all sorts of programs (possibly Dr. Phone).
So: I deleted supersu246.apk from my internalized SD card and factory resetted my phone. Status 7 still pops up. How do I fix this? I do not want to have a rooted phone btw.
Should I follow the instructions in this link: https://forum.xda-developers.com/moto-g-2014/general/official-firmware-titan-xt1068-t3312933 or not?
And specifically the Easy installer attached in the first post at the bottom: it says: 'easy installer.zip to flash your firmware in one click. This also has an option lock or unlock bootloader and warning logo fix.'
Android 6.0
Smalband: MSM8626BP_1032.3116.99.00R EMEA_DSDS_CUST
Kernel: 3.4.42-gef77327
[email protected] #1
Wed 6 jan 12:29:54 CST 2016
System: 24.41.34.titan_retaildsds.retaildsdsall.en.03 reteu
Build: MPB24.65-34
BTW I AM A NOOB!!
LXXV* said:
Hi all,
I tried to update my Motorola Moto G 2014, but it showed status 7 error. So I contacted Motorola and they said that I rooted my phone. So I connected my phone to my PC and found supersu246.apk. I never installed this, but I guessed somehow some app rooted my phone once. I began thinking and suspected it was when I was desperate to recover my lost photos and downloaded all sorts of programs (possibly Dr. Phone).
So: I deleted supersu246.apk from my internalized SD card and factory resetted my phone. Status 7 still pops up. How do I fix this? I do not want to have a rooted phone btw.
Should I follow the instructions in this link: https://forum.xda-developers.com/moto-g-2014/general/official-firmware-titan-xt1068-t3312933 or not?
And specifically the Easy installer attached in the first post at the bottom: it says: 'easy installer.zip to flash your firmware in one click. This also has an option lock or unlock bootloader and warning logo fix.'
Android 6.0
Smalband: MSM8626BP_1032.3116.99.00R EMEA_DSDS_CUST
Kernel: 3.4.42-gef77327
[email protected] #1
Wed 6 jan 12:29:54 CST 2016
System: 24.41.34.titan_retaildsds.retaildsdsall.en.03 reteu
Build: MPB24.65-34
BTW I AM A NOOB!!
Click to expand...
Click to collapse
I can see you have already posted this in the correct forum here
https://forum.xda-developers.com/showthread.php?t=3539457
so I will close this one up and let you continue your journey there
Good Luck
Sawdoctor

Help with putting stock ROM back on Verizon S6 (SM-G920v)

I had my phone rooted up until last year and an issue with the battery happened and I had no choice but to send it in for a battery replacement. When I got the phone back it had the latest OS at that time installed and was of course no longer rooted. So now I had no way to go back to root and had to live with that but since then my phone would never update on it's own to the latest Baseband version: G920VVRS4CQA3
and Build number: MMB29K.G920VVRS4CQA3
The OTA update was disabled when I rooted it and so now I can't OTA update it.
What is the best way to just flat wipe the phone so that it loads the OS and can then do OTA updates or will I need to find a current original stock rom to download (I've had no luck, so many links are crap).
Can anyone help please?
If I understand correctly, I need to dl the latest version and security patch and use odin to install. Will that completely wipe my phone so the crippled OTA update will work?
marklyn said:
I had my phone rooted up until last year and an issue with the battery happened and I had no choice but to send it in for a battery replacement. When I got the phone back it had the latest OS at that time installed and was of course no longer rooted. So now I had no way to go back to root and had to live with that but since then my phone would never update on it's own to the latest Baseband version: G920VVRS4CQA3
and Build number: MMB29K.G920VVRS4CQA3
The OTA update was disabled when I rooted it and so now I can't OTA update it.
What is the best way to just flat wipe the phone so that it loads the OS and can then do OTA updates or will I need to find a current original stock rom to download (I've had no luck, so many links are crap).
Can anyone help please?
If I understand correctly, I need to dl the latest version and security patch and use odin to install. Will that completely wipe my phone so the crippled OTA update will work?
Click to expand...
Click to collapse
just download firmware and flash it through odin then go to recovery mode wipe data and factory reset you will have ota updates after that.
google for guides you will get anything from it.
here is the 5.1.1 firmware flash it then ota update to 6.0.1.
https://drive.google.com/file/d/0B9jRsxJwh4klTEpMWFF4UkNSdXM/view

LG Stylo 3 Plus T-mobile TP450 Sept 2017 software update?

Hi all, I got the notification of a T-mob software update end of September 2017 for my T-mob LG Stylo 3 Plus, the TP450. It currently is sporting the Android 7.0 with April 1 security patch, Kernel version is 3.18.31 and the soft version is TP45010b.
I am not seeing anything about that update on the T-mobile site.
Questions please, if you know:
- is this just a security patch as I'm guessing or a more serious Android version update?
- More importantly for now: if I go ahead and do it, will I lose all my apps etc? IOW does the phone reset to "stock" status with that update?
TIA
E
Just update with LG Bridge. You can regain root, either with SuperSU or Magisk, afterwards.
sorry if I wasn't clear. The phone is not rooted, for now, has stock recovery etc, and I need to keep it that way for a while. (edited OP for clarity)
well, since there was no reply about updating the stock phone, I took a chance and did the update, and if you are interested, it did NOT reset the phone. All my apps and their settings are still there apparently.
Good to know.
IT is now Soft v. TP450c . Sec patch is dated Aug 1 2017. Still Android 7.0 and Kernel 3.18.31
Updates
E-XDA-1 said:
well, since there was no reply about updating the stock phone, I took a chance and did the update, and if you are interested, it did NOT reset the phone. All my apps and their settings are still there apparently.
Good to know.
IT is now Soft v. TP450c . Sec patch is dated Aug 1 2017. Still Android 7.0 and Kernel 3.18.31
Click to expand...
Click to collapse
As a rule, a software update on a stock phone does not reset the system. Could you imagine the outrage if it wiped everything every time your phone updated? Even during a major version update it may. be recommended to factory reset, the manufacturer doesn't do that. They want you to keep using them and their phone and don't want to make it harder for you than necessary so you dont try another carrier or manufacturer.

Question Rooted ROG 5 doesn't update to latest firmware (31/05/23)

So I downloaded the latest firmware image (WW-31.0810.1226.154-1.1.213-2303) and copied it to the root of the phone and rebooted, but instead of detecting the update file as usual and prompting to update, nothing happened. Phone currently has the last month's update to Android 13 (WW-33.0210.0210.200) and is rooted/bootloader unlocked.
Is the current month update meant for Android 12 only? Now I notice the version number is less than the one I have, and the changelog just says it has the Google security patch for May.

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