Help! Apps constantly crashing. have to reboot phone multiple times a day - RAZR HD Q&A, Help & Troubleshooting

Hello all,
Having a problem with my unmodded XT926. Apps are crashing frequently during the day. Phone is usable but I get messages saying that Google Play has stopped working or Fleksy has stopped working. Keyboard app stops working multiple times a day. At first I was using the native keyboard app, but for the last three days I switched to Fleksy to see if that worked better but no dice. When the keyboard app crashes, I have to force reboot the phone. Do I need to reload firmware or something to get my phone stable again?
Phone has never been rooted (company phone). All I've ever done was disable some apps listed on the Xt926 Bloatware post on this forum and played around with Nova Launcher and Tasker.
XT926
KK4.4.2
182.46.15
kernel 3.4.42-gbd361ac
kernel date Jul 29, 2014
Any help/guidance is appreciated. Thanks in Advance

Boot into recovery and wipe cache. That has helped me in the past

Guapo613 said:
Boot into recovery and wipe cache. That has helped me in the past
Click to expand...
Click to collapse
Thanks for the suggestion. Unfortunately, it has not resolved my problem.

You can always try to enable certain things that you have previously disabled to see if that helps. I'm not sure what you have disabled but what works for some, may not work for you.
Since your rooted, you can also use Titanium Backup to freeze apps.
Are you familiar with RSD Lite?

Guapo613 said:
You can always try to enable certain things that you have previously disabled to see if that helps. I'm not sure what you have disabled but what works for some, may not work for you.
Since your rooted, you can also use Titanium Backup to freeze apps.
Are you familiar with RSD Lite?
Click to expand...
Click to collapse
The app crashes were happening prior to me disabling programs. I have tried enabling everything again and the results are the same. Most of what I disabled are the bloatware apps (Amazon, MC3, Real Racing, Spotify, etc.)
I am not rooted.
Have never used RSD Lite but will look into it.

You can try going into the "Apps" menu in settings and clearing the caches for individual apps. Some of them get quite large, and the cache only stores temporary data for reasons of convenience.
You can uninstall apps you don't really need (some of them run in the background and use up memory, look in "Running" apps in the system-apps listing).
Tasker is always running in the background; do you really need it?
You can try going into developer options (go into "About phone" in settings, then tap the build number many times) and reducing the background process limit.
If all else fails, you can do a factory data reset, or even more drastic, you can reflash the stock firmware.
Also bear in mind that this is an old device, and current apps expect devices with more memory and faster processors. Every time an app is updated with more features, it uses more memory on your phone and makes it run slower.

CryptZero said:
The app crashes were happening prior to me disabling programs. I have tried enabling everything again and the results are the same. Most of what I disabled are the bloatware apps (Amazon, MC3, Real Racing, Spotify, etc.)
I am not rooted.
Have never used RSD Lite but will look into it.
Click to expand...
Click to collapse
Backup important data (pics, music etc.) and try a factory reset. This should cure all you problems.
If this process cures your phones problems, you can root your phone if you like. Look at this thread: http://forum.xda-developers.com/droid-razr-hd/general/index-motorola-droid-razr-hd-2015-t3167557

Factory reset was done prior to my post on this board.
Don't think tasker is the problem. After the reset, I manually added apps one or two at a time... Tasker was the last one added, but crashes were happening before that.
Previously, I had been using tasker for about 6 months with no crashes at all.
Right now, I'm leaning toward flashing the firmware. My company has put a temporary ban on issuing droid phones due to that big exploit that was discovered a few weeks ago. I hate iPhones and am trying to keep this one running until they lift the ban.
Thanks for all the help so far. I'm open to trying anything to just get this phone back to a stable condition.
Sent from my DROID RAZR HD using Tapatalk

so here is the latest.
Phone rebooted itself, after an app crash and is now stuck on the Droid Eye bootup screen thingy...
Force reboot doesn't fix it. Took it to Verizon store downstairs for sh*ts and giggles and they were no help. No surprise there!
Does this sound like a hardware issues to you guys?
Guess I'm going to have to bite the bullet and get an iPhone from my company as a replacement.. unless someone on here has some miracle suggestion.

It sounds more like a software issue to me.
I would see if you can get into fastboot or ADB and flash a fresh copy of the firmware before giving up entirely.

A full flashing of the firmware via RSD Lite will probably fix your issues

So I was able to Flash firmware to 183.46.15 and I also rooted the phone using sd_shadow instructions. Took me quite a while to actually download a working firmware file. The only working link I found was here: http://download1520.mediafire.com/rnbmstjwc1wg/du1p88ti1esd5fk/VZW_XT926_4.4.2-KDA20.62-15.1_1FF.xml.zip
I guess I'll see if the phone is any more stable over the next few days.
Thank you all for the suggestions. Much appreciated!

Was this ever resolved?

Related

[Q] Voice Search Resetting

So I'm having a really strange issue. I got my Atrix 2 a few weeks ago after owning the OG since it launched. I'm currently running 2.3.6 Stock Deodexed installed via CWM restore in bootstrap. Everything is working fine, except this: the Voice Search app, which I use a lot, continually reverts itself to default settings. As long as the app is running, it behaves normally, but when I kill the process, reboot the phone, or too much time passes, it seems to wipe out its own data. As a result, nearly every time I use it, I get this first run dialog asking me if I want to enable personalized recognition and a tutorial overlay. I've selected both options multiple times and the issue persists. A few things:
1) I'm not sure if this has been happening since the beginning, because I've been rooted and deodexed in some form or fashion since the 2nd day I had it. I don't remember initially having a problem, though. Maybe someone running straight stock with no mods could test this?
2) I use local data encryption for both the SD Card and the app storage, as required by my corporate exchange server. That's the only thing I can think of that might be causing this.
3) I've reinstalled the app multiple times.
4) It seems like Voice Search can't be moved to the SD card.
Anyone else having this problem?
KinglyCitrus said:
So I'm having a really strange issue. I got my Atrix 2 a few weeks ago after owning the OG since it launched. I'm currently running 2.3.6 Stock Deodexed installed via CWM restore in bootstrap. Everything is working fine, except this: the Voice Search app, which I use a lot, continually reverts itself to default settings. As long as the app is running, it behaves normally, but when I kill the process, reboot the phone, or too much time passes, it seems to wipe out its own data. As a result, nearly every time I use it, I get this first run dialog asking me if I want to enable personalized recognition and a tutorial overlay. I've selected both options multiple times and the issue persists. A few things:
1) I'm not sure if this has been happening since the beginning, because I've been rooted and deodexed in some form or fashion since the 2nd day I had it. I don't remember initially having a problem, though. Maybe someone running straight stock with no mods could test this?
2) I use local data encryption for both the SD Card and the app storage, as required by my corporate exchange server. That's the only thing I can think of that might be causing this.
3) I've reinstalled the app multiple times.
4) It seems like Voice Search can't be moved to the SD card.
Anyone else having this problem?
Click to expand...
Click to collapse
s a matter of fact, I have had it happen to me a couple of times too. I'm running lfabor's SC_V5 Update 2 though.
Now I shall reply to you statements / questions:
When I was running stock 2.3.5 or 2.3.6 I didn't have this issue.
I do not use encryption as its not required for my corporate sync (nor is my phone a company phone)
I have not tried to reinstall it, as I dont use very often, and only had to he issue happen a couple of times. This is also because lfabor placed it in the
system directory, and I've been to lazy to move it out.
The reason it can't be moved to SD is because the SD storage has to be enabled by the developer of the app.
Also note I am using swiftkey X for my keyboard, but if you are having issues with stock I don't think swiftkey is to blame.
I have not
I have had this issue TONS of times on a 100% stock not even rooted phone. I think there is just something screwed up, I dont think it's because of anything you did. My SD card is not encrypted, and I am also using Swiftkey X (but I doubt its swiftkey X). Infact I think it even used to happen before I started using swiftkey x.
I have the same issue, and I'm also using Swiftkey X. I'm sensing a pattern...
While I haven't empirically tested enough, I think the voice search might be resetting every time that Swiftkey gets updated (like with new language files, since that seems to happen quite often).
I'll try to keep track to see if there's a link there.
quasihellfish said:
I have the same issue, and I'm also using Swiftkey X. I'm sensing a pattern...
While I haven't empirically tested enough, I think the voice search might be resetting every time that Swiftkey gets updated (like with new language files, since that seems to happen quite often).
I'll try to keep track to see if there's a link there.
Click to expand...
Click to collapse
I'm not using SwiftKey, but I do use the ICS keyboard, so I tried uninstalling it and freezing Swype for good measure. It didn't seem to affect things, at least on my end.
I'm having the same problem. I installed the swiftkey x keyboard to give it a try but uninstalled it when I didn't like it. Have had the problems even since the uninstall. Currently using the stock keyboard with stock rom rooted.
Sent from my MB865 using XDA App

OTA 605.19, rooted, app defaults

I'd been running rooted (Revolutionary) with the Verizon/HTC stock ROM (605.9) for awhile and fairly happy. Then I received the OTA push attempt about 2 weeks ago for 605.19... so I opted to defer the push for 2 weeks (June 1) so I could do some research and decide what best to do.
That's when the following problems began... I noticed right after the OTA request... that anytime I restart or reboot the Tbolt many of my core app defaults now go away:
GO Launcher... requires to re selected
Power widget... will not reload (but GO Calender widget is fine?)
Facebook... contacts sync have to be reset (but Google syncs are fine?)
Swype keyboard... must be re selected
Even though I could/can manually fix these disconnects, I decided to take the opportunity to try some other ROMS to see if that would correct the problem. Long story short... I have basically tried 4 different ROMS including 2 different stock ROM (650.19) variants. I am now currently running iKReaM.605.19.NOSeNSe.ROM.v1.0.RLS-R3Ds
which is a nice running ROM.
BBUTTT... with every clean and wipe and reflash, the above "default" disconnects occur? I have tried to search several sites for anyone experiencing similar problems with no success... I know this can't be a ROM issue because it occurs no matter what ROM I use.
Misc info: Several ($paid$) rooted apps that I use are... TiBackup, ADfree, Root Explorer, Superuser (DDChain), No Frills CPU, ROM Mgr... all of which seem to be working together just fine.
Thanks for reading and any thoughts would be appreciated.
I'm beginning to narrow this down to self-affliction... perhaps via something I've done in ROM manager and I keep restoring the problem (???). I deleted all backup data and have reflashed iKReam. One by one I'm adding apps back and have had no app "default" disconnects as of yet. Also I'm not going to reload GO launcher... since the default iKReam launcher (LauncherPro +) is working/reloading just fine and I don't want to chance it.
App Defaults
Sometimes weird things happen like this for the oddest of reasons.
Try running fix permissions in ROM manager.
If it doesn't work...
Did you also clear the dalvik cache when you flashed over to your new ROM?
Did you restore data only from your pervious ROM onto your new one?
Always make a backup before doing anything different, just in case.
If none of this works, I really don't know what to tell you man.
Hopefully this will bump your thread and someone will be able to help you out a little bit more.

Missing data after reboot? Help!

Hi guys, i was playing a game called F18 Carrier Landing, when my phone froze. I long held the power button so that it could reboot. After it rebooted, i unlocked it, and it gave me the interface as if i freshly flashed a new rom or i did a factory reset (the interface asking about google and setting up accounts). So, i completed that and once my home screen popped up, i faced a few force closes, from titanium backup, my anti-virus software Avast, and various other applications. I was very freaked out at this point. I remember reading something about fixing permissions if i faced constant force closes, so i rebooted to recovery and fixed permissions. Booted up fine, still missing data, but no force closes. But my google maps does not seem to work, i open it and it opens to the orange-ish checkerboard backing, but then force closes. I'm not exactly sure what to do at this point. Can anyone advise me on what to do or if this ever happened to them? For reference, i'm still on Froyo (don't ask why) 2.2.1, ROM's Audiophile Redux by Raver. If you require additional info to help me find a solution, i will gladly comply. Thanks!
EDIT1: I uninstalled my Maps with Titanium and restored a really old version from September of last year, and it seems to be working. Or atleast it opens and loads.
EDIT2: It seems to only load apps stored on my internal/phone storage. As i checked Applications in settings, the SD tab was empty as if there are not apps from the SD card installed, what can i do about this?
This has happened to many of us on GB. Crazy it happened on Froyo. You are going to need to reinstall your missing apps. If it is similar to what happened to us your phone factory reset on it's own.
Alright thanks, when it happened i thought it was a pretty serious problem, but as i restore my apps from Titanium, i realize it's not that bad. Just glad to know i wasn't alone on this ordeal. I plan on hopping onto AOKP or maybe MIUI when my contract ends, this phone is just to valuable to me at the moment. They both seem so fast and amazing, plus AOKP has themes. K, so quick question, do you know the reason behind this, i mean, is my SD corrupted or something? I can still play the music and the videos from it on my phone, but i don't understand why it wouldn't read the apps on the SD.
None of us have nailed down the cause unfortunately.
Thanks anyways, up and running with most of my apps back. Gotta get around to flashing a new ROM someday. So many good one's coming out!
Sent from my SGH-T959V using Tapatalk 2

[Q] Ongoing issue with "Chrome is not responding"

Firstly I want to apologize if there's a thread on this. I tried searching and didn't find anything. Google fails me as well.
For a few months now, Chrome has been driving me insane on my stock nordic Z3 (5.0.2 with the .690 firmware). I also have the most recent version of Chrome installed.
Every single time I open the app, it works for about 2 seconds, then completely freezes for around 15 seconds after which a message pops up stating "Chrome is not responding. Would you like to close it?" If I press "OK", it obviously closes the app and the problem appears again when I restart it. If I choose "wait", Chrome works just fine until the next time I open it. EDIT: The freezing problem started happening three times in a row a few days ago.
This happens every single time I open the app, whether launching it or opening it from the recent apps menu.
I'm pretty certain the problem has been around since the v39 build of Chrome, as 38 worked just fine. I have tried everything I can think of to fix it. Uninstalled updates and re-updated it, updating to lollipo didn't help, I also did a completely fresh install today (repairing via Sony Bridge for Mac) and it didn't help either. And apparently I can't go back to v38 anymore since lollipop doesn't seem to support it.
I would really want to use Chrome, as I've gotten used to it and enjoyed it quite a lot. I'd really appreciate the help.
Try clearing the data in settings - apps - chrome
gregbradley said:
Try clearing the data in settings - apps - chrome
Click to expand...
Click to collapse
I have done this too. Also, the problem persists even with completely fresh installs of Chrome.
Remove your google account, restart the phone and restore your google account
gregbradley said:
Remove your google account, restart the phone and restore your google account
Click to expand...
Click to collapse
Tried it, sad to say it didn't work either. Interestingly it now does the same 15 second freeze, but without the error message in the end. Curious indeed.
EDIT: Got the error message again.
Does this happen on Wifi or on data?
If on wifi is always the same router?
gregbradley said:
Does this happen on Wifi or on data?
If on wifi is always the same router?
Click to expand...
Click to collapse
I Use data 90% of the time, and various routers when on wifi. The problem occurs in all circumstances.
Are you rooted? Unlocked bootloader?
You say you are on the Nordic version of .690, is that the original region for the device you bought and the area you reside in?
Can you revert back to KK by flashing a FTF for your device and region and try V38 again to see if that works still.
gregbradley said:
Are you rooted? Unlocked bootloader?
You say you are on the Nordic version of .690, is that the original region for the device you bought and the area you reside in?
Can you revert back to KK by flashing a FTF for your device and region and try V38 again to see if that works still.
Click to expand...
Click to collapse
I have a completely untouched device. So no root, locked bootloader and it's always been that way. Thus Nordic is the original region of my device.
I'd rather not flash back to kitkat, but I can tell you that I tried reverting back to v38 before updating to lollipop and it worked normally without the freezing issue.
This is my version of chrome on Lollipop. Can you update to this? I am also not rooted so you should be able to update to this
gregbradley said:
This is my version of chrome on Lollipop. Can you update to this? I am also not rooted so you should be able to update to this
Click to expand...
Click to collapse
I have the same version of chrome as you. The problem has persisted during every single update after v38.
ok without logs I can go no further with this. Is there any chance you can pull some logs off your device?
gregbradley said:
ok without logs I can go no further with this. Is there any chance you can pull some logs off your device?
Click to expand...
Click to collapse
How do I do that?
install a logCat app from the playstore
gregbradley said:
install a logCat app from the playstore
Click to expand...
Click to collapse
Does this require root? One of the apps I tried is requiring it and the other one isn't doing much either. Should I be doing something to make it work?
isshoni said:
I would really want to use Chrome, as I've gotten used to it and enjoyed it quite a lot. I'd really appreciate the help.
Click to expand...
Click to collapse
Maybe try the beta version of chrome in case it's a bug which has been fixed but not yet rolled out to chrome. Perhaps try this first as it'll be quicker!
Perhaps it's some data associated with chrome that's getting pulled down after each restore. Perhaps you can try, on a desktop pc, backing up your bookmarks and then deleting them, and clearing chrome's data on your phone, then trying again? And if that doesn't work try getting rid of extensions (not that I think they should be pulling them down as chrome for android doesn't yet support them, although I'm sure I read years ago that one day they would). And anything else associated with your chrome account.
Another one, perhaps quicker (not sure) would be to see if you can associate your phone with a new google account with no previous chrome use and see if it goes wrong with that one. It would help to rule out account-related problems.
Another possibility is that it's not chrome causing the problem but something it relies on; google play services, for example. Perhaps clear data on any apps chrome could conceivably use.
I'm happy to report that my problem is now solved, though still a giant mystery.
My upper speaker broke and I had to get it replace under warranty. I got insanely lucky as they replaced both front and backside glass pieces, the frame, the screen module itself and of course the speakers. So I've now got a brand-new looking phone So happy.
Anyway, I complained about the software being a mess so they also did a complete reinstall and after that Chrome works absolutely perfectly. As magically does everything else too. Not yet a sign of lollipop's previous lagging and rebooting.
It still bugs me, however, that why would Chrome suddenly start having this unreasonable issue. I had tried everything suggested in this thread and nothing worked. My own clean install didn't work. I'm really quite bothered by this.

Updates stuck at 100%, Gmail does not notify, and other issues.

I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
eatonjb said:
I am desperate, I can't find the issue here. I have a S10 (Xfinity unlocked on Verizon) , I can't seem to update apps, they get stuck at 100% or 99%, AND some things like Gmail and Instagram do not seem to notify that I am getting messages.
Here's the kicker, I factory reset the phone some 5 times now, and still have the issue. The Reset fixes it for a few days (if even a day) and then the issue starts up again!
the phone was just upgraded to 10, but it was happening on 9 also!
no clue what the problem is ! it kills me! Please anyone have any idea? I even had an authorized Samsung dealer do a "software refresh" and then wiped out the phone again, and I'm still having the same issue..
HELP! please.
thank you
Click to expand...
Click to collapse
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Droidriven said:
Boot into safe mode, it will only load your system apps and not your user apps. Then try to update your apps, if it works then you know the issue is being cause one of your user apps. Then you just need to identify which user app is the offending app.
It also might be caused by a conflict between various settings or maybe you have some things disabled or turned off that are causing this.
Sent from my SM-S767VL using Tapatalk
Click to expand...
Click to collapse
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
eatonjb said:
That kinda works.. but again, as said, I have reloaded the phone over and over, and it works fine, until a few days later and stars over.. And updating is not the only problem, Geolocating is slow, sluggish or not working sometimes, Push updates of emails are slower or not happening. just weird things..
I am not sure what it could be! its like the phone is the problem!
Click to expand...
Click to collapse
Ok, everything I posted went completely over your head, I'll try again.
If it is working like it is supposed to while in safe mode(which is only loaded with system apps and system settings and not any of your user apps or data) that tells you that the issue is caused by some user app that you have installed or something in your user settings. In other other words, it is very likely something that you, as the user, have installed or setup/selected, it is probably not the device. It keeps happening after resetting because you are not changing what you are doing that it is causing it, it is something that you keep returning to after resetting the device. You just need to figure out which user app is causing the issue or whatever settings are causing the issue.
The way to do that will be trial and error. Uninstall one of the apps that you have installed, then use the device for a few hours, if the issue continues, that wasn't the app causing the issue, reinstall that app then choose another user app to uninstall and then use the device for a few hours, if the issue continues, that is t the app, reinstall that app, and so on and so on, etc... Get the picture? When you uninstall an app and the issue stops, the last app uninstalled is probably the app causing the issue.
I suggest resetting the device again. Then, only install one of your usual apps but don't install any others and don't change any settings, use the device a while, if the issue does not occur, install another one of your usual apps but don't install any others, basically, install one app at a time until the issue occurs, when it does, the last app installed is probably the offending app.
Or, if you don't find it that way and you get all of your usual apps installed without triggering the issue during the trial and error process, then you need to go through settings by trial and error. Changing one setting at a time and using the device a while to see if the issue occurs, if it does, it probably has something to do with the last setting that you changed before the issue occured.
Slowly changing one thing at a time over an extended amount with time between each change, will allow you to isolate exactly which app or setting is causing the issue.
Or maybe you need to flash your stock firmware via PC tools to start over with a clean installation.
Sent from my SM-S767VL using Tapatalk

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