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Our phone system at my job sends voicemails as WAV attachments through our Exchange server when someone leaves a message on your extension. Even up to when I was on my Galaxy S3 I've had to install a third party audio player that supports WAV files to play these.
I recently discovered that Kit Kat (4.4) now plays these WAV attachments natively. I and two of my fellow IT teammates all purchased the N5 on release day but while both of their N5s will play them as expected, I get a popup that says "Sorry, cannot open this file". I tried a factory reset and only installed apps that weren't audio related, but still get the same message. Anyone else able to open WAVs or getting this error? How would I troubleshoot this? I also tried resetting all app defaults in the app manager to no avail.
Thanks in advance for any help with this. Minor annoyances are usually the ones that eat at me the most.
All of a sudden my phone has started doing this. I use to work fine with just Play Music installed and would just play the wav file from the email screen but it doesn't do it anymore.
spotdog14 said:
All of a sudden my phone has started doing this. I use to work fine with just Play Music installed and would just play the wav file from the email screen but it doesn't do it anymore.
Click to expand...
Click to collapse
This just started happening to me as well. Just minutes ago I went to play a voicemail I received through my Exchange email and had the same result. I even tried saving the .wav file but nothing will open it. I could probably install an audio player that will handle wav files, but I'm pretty sure this previously used to work fine.
Has anyone else experienced this, or have any ideas?
phazerorg said:
This just started happening to me as well. Just minutes ago I went to play a voicemail I received through my Exchange email and had the same result. I even tried saving the .wav file but nothing will open it. I could probably install an audio player that will handle wav files, but I'm pretty sure this previously used to work fine.
Has anyone else experienced this, or have any ideas?
Click to expand...
Click to collapse
Its the same sort of thing for me as well, even if I download it it won't play. I think and this is only me guessing but its probably something to do with an update to Play Music since that is the only thing that has changed on my phone since it stopped working.
spotdog14 said:
Its the same sort of thing for me as well, even if I download it it won't play. I think and this is only me guessing but its probably something to do with an update to Play Music since that is the only thing that has changed on my phone since it stopped working.
Click to expand...
Click to collapse
It looks like others have noticed similar things, such as here on a Motorola phone: https://forums.motorola.com/posts/fe2e143972
In that thread, two people reported that rolling back Play Music (and Quickoffice?) fixed the problem, while one person said that didn't fix it. I just tried it myself and still have the same problem after going back to the factory versions of Play Music and Quickoffice.
I also found that Google officially doesn't even list wav files as supported by Play Music: https://support.google.com/googleplay/answer/1100462
It looks like people are just installing other media players that will handle wav files... but I liked that I could play them directly in the email without even having to open another app...
phazerorg said:
It looks like others have noticed similar things, such as here on a Motorola phone: https://forums.motorola.com/posts/fe2e143972
In that thread, two people reported that rolling back Play Music (and Quickoffice?) fixed the problem, while one person said that didn't fix it. I just tried it myself and still have the same problem after going back to the factory versions of Play Music and Quickoffice.
I also found that Google officially doesn't even list wav files as supported by Play Music: https://support.google.com/googleplay/answer/1100462
It looks like people are just installing other media players that will handle wav files... but I liked that I could play them directly in the email without even having to open another app...
Click to expand...
Click to collapse
I don't even have Quickoffice installed. I have tried a few different music players but for some reason they don't like to play it from within the email app.
I have this problem too with the copy of my voicemail that is delivered via MMS to Hangouts (see my thread here). Play Music and VLC just won't play them. Installed MX Player which opens and plays them without issue.
https://play.google.com/store/apps/details?id=com.mxtech.videoplayer.ad
.WAV Issues
spotdog14 said:
I don't even have Quickoffice installed. I have tried a few different music players but for some reason they don't like to play it from within the email app.
Click to expand...
Click to collapse
I am a new N5 owner, and have the same issue. This was my first major disappointment with the phone, coming from a N4. My N4 handled .wav voice mails native in the mail app, which I was excited about, coming from a HTC One S where I had to download each attachment and play it in an alternate app. I feel like I have moved backwards.
I have noticed for a very long time on my N5. In fact, not sure it was working from the very beginning. When trying to pick the WAV as attachment in Gmail, I'm presented with the native picker only a couple XBMC remote control apps. The odd thing is is that if I select that WAV from a file explorer app, such ES File Explorer, it presents many more apps with which to play the file, including Google Play Music itself, which then is played flawlessly in Google Play. I wonder why the native app picker doesn't present you with all the music player apps that are installed.
Mine definitely used to work... I was very surprised today when I found it didn't work anymore. I've had my Nexus 5 for over 3 months and I'm positive I've listened to voicemail email attachments during that time. Not sure what's up with this, but I'd really like this feature back...
I tried MX Player and many other players... some will open the file after saving it, but I couldn't make any work from email. Tapping on the attachment just says "Couldn't play the track you requested."
Sad to see this go too. I was playing .wav files through the native gmail app as well until just a few days ago. Now I get no app installed to open this file.
Ended up buying Wav Player by Dennis Lockshine. This app will play within the gmail app.
Same here on my nexus 5. Already had this issue back in december ended up fixing it when I rooted and reinstalled everything. Now the problem is back again.
---------- Post added at 02:15 PM ---------- Previous post was at 02:11 PM ----------
daystrom said:
Sad to see this go too. I was playing .wav files through the native gmail app as well until just a few days ago. Now I get no app installed to open this file.
Ended up buying Wav Player by Dennis Lockshine. This app will play within the gmail app.
Click to expand...
Click to collapse
Just bought Wav Player. Works great. Not a free fix but for $0.99, well worth it.
Thank you
Just uninstalled Play Music App updates in settings and was able to listen to a .wav voicemail for the first time.
Sent from my Nexus 5
I have the same issue and I didn't always have this problem... I'll try the app mentioned above.
Sent from my Nexus 5 using Tapatalk
geoffott said:
Just uninstalled Play Music App updates in settings and was able to listen to a .wav voicemail for the first time.
Sent from my Nexus 5
Click to expand...
Click to collapse
I tried this the other day, with no luck. I even cleared the Play Music cache, rebooted, wiped cache and dalvik cache in TWRP, still nothing. After seeing your post I decided to just try a .wav voicemail again and now it actually works... I haven't changed anything since the other day. Really strange. I've disabled automatic updates to Play Music and will just leave it be for now, since this is working again...
For those for whom removing updates does not work, could it be that you're running a custom ROM or have a Gapps package with an update to the app that can't be reverted back to the version with which WAVs can be played from Gmail?
Each time I power my Android TV stick (Jelly Bean) on, having set MX Player to be the default player, I am asked by every app to select a player as default, it will then remember my choice, until I turn the Android off, them when I turn it on, the default setting is not remembered and I have to set it again. This happens only with MX Player.
I have tried clearing defaults, clearing data and uninstalling and re-installing.
It started after either of the last two updates.
Can you help?
Many thanks,
Sylar
sylar66 said:
Each time I power my Android TV stick (Jelly Bean) on, having set MX Player to be the default player, I am asked by every app to select a player as default, it will then remember my choice, until I turn the Android off, them when I turn it on, the default setting is not remembered and I have to set it again. This happens only with MX Player.
I have tried clearing defaults, clearing data and uninstalling and re-installing.
It started after either of the last two updates.
Can you help?
Many thanks,
Sylar
Click to expand...
Click to collapse
If I am not wrong, MX player is nothing to do with default app selection.
Android controls the default app to be used. If you select always when the app list appears it will be remembered till you manually clear the default or till a new application istalled which can be associated with the same extension.
If it's not remembered even after selecting always, or being reset after restart then there may be chances of bugs in your android rom.
MX Player default app selection
ktsamy said:
If I am not wrong, MX player is nothing to do with default app selection.
Android controls the default app to be used. If you select always when the app list appears it will be remembered till you manually clear the default or till a new application istalled which can be associated with the same extension.
If it's not remembered even after selecting always, or being reset after restart then there may be chances of bugs in your android rom.
Click to expand...
Click to collapse
That's the problem, it doesn't remember, and it only happens with M Player, and since the most recent updates, the android has never had a problem until then, nor has it with any other app, the button to clear the defaults listed under the MX Player is apps will be active once the 'select always' has been chosen, once it is switched back on it will not remember. Again i saw this is only with MX Player, not the android software, as it does NOT happen with any other, so its unlikely to be the ROM.
Can you advise any steps that may fix this problem?
Will resetting the Android do it?
Will a re-install fix?
Thanks,
Sylar
sylar66 said:
That's the problem, it doesn't remember, and it only happens with M Player, and since the most recent updates, the android has never had a problem until then, nor has it with any other app, the button to clear the defaults listed under the MX Player is apps will be active once the 'select always' has been chosen, once it is switched back on it will not remember. Again i saw this is only with MX Player, not the android software, as it does NOT happen with any other, so its unlikely to be the ROM.
Can you advise any steps that may fix this problem?
Will resetting the Android do it?
Will a re-install fix?
Thanks,
Sylar
Click to expand...
Click to collapse
Clear data & uninstall
Reinstall from play store.
If you still encounter the problem,
Try to download the old version which is worked well earlier and check whether it's working currently or not?
If the old version is still working then report here with the working version number. It will be helpful to identify the problem.
Just to add my experience here:
My Android 4.2.1 has been doing this also - and only since I updated to the Pro version from 1.7.35 release.
I've been trying to track down the reason - and recently read that the Pro release can have an issue where ALL settings are lost due to a flaw in Android
but in my case all other settings are remembered.
I reinstalled, I reset my Android TV, I only loaded two apps - MS Player and ES file explorer - I reset it again and formatted the SD memory card,
but it is still happening.
I select the default player for all the filetypes to be MX Player and it remembers it - but at some stage it will ask to select the media player app again
and my TV only has the web browser and MX Player shown - as I select the media from a HTTP server on my local machine.
The free ad-supported version didn't show this problem.
I'm just adding this in case someone recognises the symptom - and my Android system is terribly locked down Kogan 47" Agora Smart TV - in Australia.
I will roll back to the ad-supported version and report back in a few weeks (If I forget and someone is interested then please reply to remind me)
foxidriver said:
I will roll back to the ad-supported version and report back in a few weeks
Click to expand...
Click to collapse
Just updating the thread: It's a week later and the issue hasn't re-occurred with the ad-supported version of MX Player V1.7.37
If others can report their Android version then it may show if it is a flaw in specific versions.
foxidriver said:
Just updating the thread: It's a week later and the issue hasn't re-occurred with the ad-supported version of MX Player V1.7.37
If others can report their Android version then it may show if it is a flaw in specific versions.
Click to expand...
Click to collapse
If anyone is still reading this thread, a workaround to this very annoying problem, is with root, freeze all other video players, then Android has no choice but to use the one you left unfrozen, as the default, without asking
Thanks for your reply, Detection. It may help others,
I will add here that my Android machine is locked down and doesn't give Root permissions, but I also want to say
that my TV has problems with every other paid app I have tried (random rebooting, slow, flaky).
I have reformatted and tested a number of times, and loading a paid app causes it to do these things. My Android version is speshul.
Free ad-supported apps work quite well - something to do with authentication is borked.
My mobile Huawei U8110, recently updated mx player and since then it wasn't playing videos. Then I reinstalled 2,3 times with codecs but no success.
When I go to market now below is written "Version 1.7.28" and size 8.78 MB
I doesn't let me install, returns with error "incompatible update".
Before 3-4 days I was happy with MxPlayer as it was working pretty good. Don't remember earlier version installed but it must be 1.7.24 maybe.
Please help me guys, there is no other video player on market according to my android version.
sameer419 said:
My mobile Huawei U8110, recently updated mx player and since then it wasn't playing videos. Then I reinstalled 2,3 times with codecs but no success.
When I go to market now below is written "Version 1.7.28" and size 8.78 MB
I doesn't let me install, returns with error "incompatible update".
Before 3-4 days I was happy with MxPlayer as it was working pretty good. Don't remember earlier version installed but it must be 1.7.24 maybe.
Please help me guys, there is no other video player on market according to my android version.
Click to expand...
Click to collapse
No reply? developers atleast reply something.
@sameer419
Try to un install & reinstall from play store
I don't think anything fundamental changed in MX to cause a version drop.
It's no longer necessary to sideload Kodi.
The Kodi team has created a google+ testing group. Here's the link to the Alpha testing. . Join the group, become a tester, install from the play store.
I had to uninstall the old version before installing through the play store. Backup before switching.
appreciate the heads up.
its doesn't see my adt-1 to install on
Having this officially on Android TV would be cool...
This is brilliant news, downloaded last night, runs like a dream, unfortunately only at 50Hz (see my other post) so you get juddering and not smooth playback but hopefully google should fix this
Did as mentioned in 1st post. but it is not showing up on the main screen
Downloaded...Kodi thanks
It's been a looong time since I set up (xbmc).....anyone have pointers.....like how to go to repositories. ...etc....thnx
I did this a week ago, i had to stop using it because while using Lollirock (which allows volume control) for some reason it shows both android volume and kodi volume when i raise or lower it which is somewhat annoying.
I looked it up and they did this intentionally so android handles the volume now. I wish they would just get rid of the UI if that is the case.
Installing now
looks like it's not on the play store anymore.
jayochs said:
looks like it's not on the play store anymore.
Click to expand...
Click to collapse
You need to sign up for the beta using the links in OP. It shows up just fine for me.
It is working perfectly here
should i be able to install the beta version as per https://plus.google.com/u/0/communities/101953908499318548671 on my nexus player?
i signed up to the beta, agreed, got the link and used it to install on my nexus player.
the play store page now says it's installed, but there is nothing on my nexus player.
chenks76 said:
should i be able to install the beta version as per https://plus.google.com/u/0/communities/101953908499318548671 on my nexus player?
i signed up to the beta, agreed, got the link and used it to install on my nexus player.
the play store page now says it's installed, but there is nothing on my nexus player.
Click to expand...
Click to collapse
Sounds to me like you've run out of available space on your Nexus Player. If you try to install an app to your NP from the Play Store via a PC, the PC version of the Play Store isn't technically "local" to your Nexus Player, therefore it has no idea how much available space your NP may/may not have. All it does is process your installation request. Whether or not it REALLLYY is installed or not, the Play Store via PC isn't quite that intelligent yet and has no clue.
I've actually had this same thing happen to me several different times as well. Each time I was out of space and didn't realize it beforehand. Check to see if that may be the problem. :good:
nope, i had around 2GB free.
it eventually appeared on the nexus player about 1 hour later after i clicked install.
having the same problem with ES File Explorer, but as of yet that still hasn't appeared on the nexus player, and i selected to install it around the same time as kodi.
Installed a few days ago on my Nexus 10, works fine. Waiting for my box I ordered from Amazon.
Whenever I try to open any video file in any app using MX Player or MX Player pro. I get a message that says 'MX Player has stopped'
I have attached the logs. Start @ timestamp 13:07 for a test trying to play a video from the internal movie library
This is using Android TV x86 7.1.
VLC plays fine.
Tried MXplayer version 1.8.21. Same issue
Bump.... Anyone?
dcol said:
Bump.... Anyone?
Click to expand...
Click to collapse
Apologize for the delay.
We have tried to reproduce the issue on the android emulator with android TV 7.1.1 firmware. But, we couldn't reproduce the issue. Can you please collect the complete system logs using ADB?
MXPlayer said:
Apologize for the delay.
We have tried to reproduce the issue on the android emulator with android TV 7.1.1 firmware. But, we couldn't reproduce the issue. Can you please collect the complete system logs using ADB?
Click to expand...
Click to collapse
Did another bug report which includes the system logs, and used adb logcat for another log report. If there is any other log you need, you will have to give me instructions on how to get it.
dcol said:
Did another bug report which includes the system logs, and used adb logcat for another log report. If there is any other log you need, you will have to give me instructions on how to get it.
Click to expand...
Click to collapse
We have investigated from our end. But, couldn't reproduce the issue.
Have you rooted the device and changed anything on system partition?
In your logs, we have noticed crashes on some other media related system libraries as well.
We have checked on the Google Play data as well. There weren't any similar crashes reported on the nexus player. MX Player uses several android internal modules for performance reasons. Since you are facing the issues with even older versions, it looks like some firmware bug triggers the issues on MX and some other system libraries that rely on some particular modules. can you please update your firmware to the latest and check again? It may fix your issues.
MXPlayer said:
We have investigated from our end. But, couldn't reproduce the issue.
Have you rooted the device and changed anything on system partition?
In your logs, we have noticed crashes on some other media related system libraries as well.
We have checked on the Google Play data as well. There weren't any similar crashes reported on the nexus player. MX Player uses several android internal modules for performance reasons. Since you are facing the issues with even older versions, it looks like some firmware bug triggers the issues on MX and some other system libraries that rely on some particular modules. can you please update your firmware to the latest and check again? It may fix your issues.
Click to expand...
Click to collapse
No I haven't rooted anything, not even sure how to do that. Just installed the Android TV and added apps. Using a third party launcher called 'Top TV Launcher 2'. Also have VLC and mpv players (both work fine)
When you say firmware, are you referring to the computer BIOS or the Android TV? Both are at the latest version I can find, which is not that easy to find for Android TV. Can you PM me a link to the version you are using and I will try it. Thanks.
dcol said:
No I haven't rooted anything, not even sure how to do that. Just installed the Android TV and added apps. Using a third party launcher called 'Top TV Launcher 2'. Also have VLC and mpv players (both work fine)
When you say firmware, are you referring to the computer BIOS or the Android TV? Both are at the latest version I can find, which is not that easy to find for Android TV. Can you PM me a link to the version you are using and I will try it. Thanks.
Click to expand...
Click to collapse
Are you using the android TV firmware on the PC? Can you provide us more info?
As we have mentioned, MX Player uses several android internal modules to improve the performance. So, if some system module is broken on your Android TV ROM, it will affect the apps that make use of them.
Yes, the Android x86 for PC is the base OS on the PC. I tried other flavors of Android TV and MX Player doesn't work on any of them. I even tried using a different PC with different specs with same results. MX Player crashes as soon as it displays an image or plays any media.
Bump... MX Player still not working. Where do we go from here?
All the Android x86 for PC OS'es are already rooted. None of them will run MX Player. Also Amazon Prime Video and Google Video fails exactly the same way. They must use the same libraries that MX uses. What logs or info can I upload to get this resolved?
All other apps I have tried work fine. VLC, MPV, Archos, ES Player, Kodi.
Any help on this is appreciated. Tell me what logs or info I can upload.
How can I see which modules are crashing? I am not that familiar with the Android OS. Minimal Linux knowledge and a guru with Windows.
Here are the debug logs
dcol said:
How can I see which modules are crashing? I am not that familiar with the Android OS. Minimal Linux knowledge and a guru with Windows.
Here are the debug logs
Click to expand...
Click to collapse
Since it's a crash caused by the android internal libraries, it is very difficult to fix this until or unless we find a way to reproduce. Unfortunately, we couldn't still figure out a way to reproduce the issue. We have even tested on the Android x86 (7.1-r2 from http://www.android-x86.org). But, MX Player works as expected. Have you tried this one on your PC?
Yes I have this is the one I am using right now, so I have to assume it is a hardware/driver related issue. I am using a Dell Optiplex 9010 with i5-3570 4GB memory and 128GB SSD drive. What are the specs of the hardware you have used and I will try to duplicate it?
One other clue is that besides MX Player Pro, Amazon Prime video and Google video also crash as soon as you try to open a video. VLC, MPV, Kodi, ES Player, EXO, and Archos all work fine. I am sure the issues are related.