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Hi all, I'm wondering if anybody else has seen or heard of an issue like this.
I just bought a captivate from a person on craigslist, everything seemed fine when I was there checking the phone out (sim worked, perfect condition, etc) but now that I've got it home and been using it for a day I've noticed that the bottom touch buttons sometimes click on their own. Meaning I don't need to even touch any part of the bottom button area and the buttons activate. As you can imagine this is pretty frustrating, when you're in an app and all of a sudden the home button activates and brings you out of the app. It usually seems like the home button is the most susceptible, and sometimes will go crazy and keep clicking itself for 10-20 times in a row.
So far I've found no rhyme or reason as to why it's doing this and haven't been successfully in getting it to stop. I'm curious if anybody else is having an issue like this, and if so what did they do? I'd probably just return it to an AT&T store for a new unit, but I'm worried about trying to return the phone as a defective unit as I wasn't the original purchaser.
Any suggestions or ideas?
When I went to up switch my phone at best buy they're was a brand new phone that they took out oh the box for me that continuously hit the home button. You could see the back light of the button rapidly turn on and off
Sent from my SAMSUNG-SGH-I897 using XDA App
I had this same problem on my first captivate, swapped it out and had the issue again except with the search button. Swapped it out again and finally got one without the problem.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks all, so it seems like it may be not just my specific unit, which I guess is good.
Now I'm just nervous about attempting to return the phone to AT&T for a swap out as I'm not the original purchaser. Anybody have any problems when doing something like this?
Mine does this too (search button), but strangely only under very specific conditions.
You can try AT&T's warranty exchange service, but there's a 10000:1 chance of getting it exchanged in the store without the original purchase receipt.
So, those 10000:1 odds? Ya... didn't happen. I took it in tonight and I said I was having problems with my captivate having the buttons activate own their own and they seemed interested, then found out that I didn't buy it from the store and pretty much stopped all trouble shooting and said they couldn't cover it and referred me to a "AT&T device support center". So that'll be my next step, or trying the warranty exchange service, this is the first I've heard of it.
Also what specific conditions does your search button activate?
On launch day, my first Captivate did that right in the store, it took 30 minuets and letting both the guy who sold me the phone and even the store manager see the phone kept doing that. Took it home and tried to charge it *left it charging for 6 hours and never got more then 84% charged*, returned it because the home button went off 20 - 30x in less then a minuet.. Now the second one works perfectly but I have to be careful sometimes I hit the search button with my hand!
HTH,
Charlie
I had the same problem and was able to fix it by upgrading to JH3. See my post here: (remove spaces) h t t p://forum.xda-developers.com/showthread.php?t=767666
mine is doing this randomly and i have to phsysically hit the home button to make it stop. Anyone have any idea why this is happening? I don't remember seeing this when i had the case on but last few days i've been carrying it around without a case, it has gone crazy a few times
Spastic search button
I had the same problem with my search button. It only happened occasionally and didn't seem like a big deal. When it started happening more frequently, I went to the store and they pretty much dismissed it as my fault. Should have pushed it further, but it wasn't horrible yet. Finally got so bad I couldn't deal with it any more so went back to the store (not out of my 30day exchange) and they got on the phone with their warranty company and a new one is being sent out. I hope it doesn't have worse problems.
I've been experiencing an issue with the Home button since the day I got the device.
A few times the Recent Applications screen has popped up seemingly on its own, while I was in the middle of doing something else. At first I thought it was just a software glitch and carried on. The haptic feedback pulses twice quickly. The backlight of the Home button turns off, the backlights for the Back, Menu and Search buttons stay on, the Back, Menu, Search and Home buttons no longer respond to touch or generate haptic feedback, essentially paralyzed. It remains this way for approximately nine seconds before the Home button lights up again and the all of the shortcut buttons become responsive again, otherwise the only way to get out of the Recent Applications screen is to either cycle the power button and unlock the screen, or select one of the recent applications.
I have figured out how to reproduce this problem by pressing around with the very tip of my thumb along the seam where the glass and plastic lip meet with a little more pressure than normally necessary to register a touch. I am careful to avoid touching the normal hot zone for any button. I start from the far left corner under the search button, and make my way towards the home button little by little. Somewhere between the Menu and Search buttons when I release my thumb after pressing firmly, the haptic feedback pulses twice and the issue occurs. I can reproduce this issue anywhere along the edge on the bottom right half of the phone and about 1" up the right side of the phone, far from the Home button.
I suspect there is something wrong with the capacitive layer of my screen.
Please see if you can reproduce this or something similar on your phone, just bear in mind that you will need to press firmly (not too hard but not soft).
The unfortunate thing about this problem is that it can be activated inadvertently while gripping the phone during normal operation, interrupting whatever you are doing for the time it takes to resolve itself.
This is literally the only issue I've had with the phone in the week I've owned it and I am considering whether or not I want to play russian roulette with exchange units (and other issues like bad screens and bad weak back buttons) because everything else seems to be perfect.
Video of the issue in action here:
http://www.youtube.com/watch?v=5gqqeVbePYA
Same thing happens with me on the swap unit I got today. Bummed like no other.
Tried replicating this with my device with (thankfully) no results.
one and one... I wonder how many other phones are affected then, and how many people have it but haven't noticed yet, e.g.; "you're holding it wrong".
Hm. Just tried to replicate this on my Nexus S, no issues.
Mine did the same thing at least twice a day. However, it has not happened again since the GRH78 update. (Knock on wood).
Have your received the update?
This just happened to me for the first time about an hour ago. I have the new update too, sadly.
Yes I have the update.
I can't replicate this problem, but nonetheless, it still happens.
I have this same problem with my back button. I can't replicate it but it just randomly happens to me. I have the update and I also tried using Paul's Tom and it still happens.
Sent from my Nexus S using XDA App
This happens with my back button.
Sent from my Nexus S using XDA App
happens to mine too, also the home button. doesn't bother me too much, though. and I also have the update.
I had something even weirder tonight.
I did a factory reset, then proceeded to install everything back on when I noticed that my home key wasn't doing its job at all. Still had the haptic feedback so the input was received, but it did absolutely nothing. So I did another factory reset and that seemed to have cured the problem. My home button is working again (but i still have the other problem from time to time)
Had it happen again inadvertently today, if you notice from my video the spot where it can be activated next to the Maps icon also happens to be conveniently where your finger ends up when swiping to unlock. I was holding the phone one handed and unlocking with my thumb and it triggered the problem. Might try for an exchange this week. It shouldn't behave this way.
For those of you who are experiencing it with your Back button, does the backlight turn off for 9 seconds on your Back button?
I don't know everything about how the hardware works but I'm guessing that there is some kind of short, the controller for the capacitive layer gets confused and resets. Could explain why it takes the same amount of time to come back to normal every time. It also seems like it might be related to case/screen flex, where pressing on a part of the case bends the capacitive layer just enough to short the circuit.
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
ViLANDER said:
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
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Does your back button black out for ~9 seconds?
I haven't had any button issues whatsoever since I got mine on the 24th.
No, more like two seconds.
Sent from my Nexus S using Tapatalk
selectormoldy said:
Does your back button black out for ~9 seconds?
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No, more like two seconds.
Sent from my Nexus S using Tapatalk
Here's a new video shot today showing the issue occurring with only normal light touching:
http://www.youtube.com/watch?v=z6YFcOZwX2o
Also last night it happened while I was inserting a cable into the headphone jack.
hello,
I just bought my nexus 5 about 2 weeks ago and now I seem to have a hardware screen issue with it, about 4-5 days ago I noticed that when I pressed a bit harder on the middle right portion of the screen it makes a weird clicking noise like it is not glued properly to the body frame anymore and sticks a little when I press on it but then pops up again.
I have never dropped the phone and I was wondering if anybody else had this issue, and if yes is there a quick way to fix it or should I try going back to the store and get a replacement phone ?
thank you in advance
Hello, So my Nexus 5 began going into bootloop and random reboot since last december and I could usually fit it by tapping around the power button. This problem is well known and the only real fix is to change the power button. Since my phone is out of waranty by a couple weeks I opened it up and when looking at the power switch I thought .... No way I can change that, ill just try my luck with tech support ...
Luckilly they agreed to send me an RMA right away I'm just a little concern because the back cover now does not fit like it used to and the phone is missing a plastic tab on top of the sim tray. Do you think google will charge me ? Anyone had a similar issue before ? I really don't want to play for that rma ...
Hello,
I've noticed that pressing the left side of the home button doesn't activate it, is this normal, or should I use my warranty to get it repaired?
Edit: It does work if you click the left side of it, though I need to press harder, and it feels a bit wiggly.
Thanks.
Dunams said:
Hello,
I've noticed that pressing the left side of the home button doesn't activate it, is this normal, or should I use my warranty to get it repaired?
Edit: It does work if you click the left side of it, though I need to press harder, and it feels a bit wiggly.
Thanks.
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i have the same issue, if i press the left or right side it wont work, i have to press it harder or press in the middle...its not that big of a deal....but its annoying...
Anyone else with this issue? Wondering how common is it, and what color is your galaxy? I've heard it's common mostly on black devices.
mine is black....but...my brother got one too and its in black but he doesn't have this issue...his home button is solid...
Dunams said:
Anyone else with this issue? Wondering how common is it, and what color is your galaxy? I've heard it's common mostly on black devices.
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I had it on my first one and returned it and my new one doesn't but has a dodgy screen.
Jonathan-H said:
I had it on my first one and returned it and my new one doesn't but has a dodgy screen.
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that's the reason i didn't return my s6, because the home button issue is a small one, i don't wanna change it for another one which maybe have a worse issues....so its not bad, its a bit annoying....
I purchased a gold variant and the first device had a wobbly home button, got it exchanged on the weekend, the 2nd device is not wobbly but the left side is raised more than the right side, however it seems to respond to presses without problems.
Samsung quality control has always been a little shady.. I've returned 2 already... First one no signal... 2nd went back because the home button was very loose and made loud noise when I gently tapped it(not pressed)... 3rd phone has been perfect so far, but I've now noticed after deep sleep sometimes I press the home button and nothing happens... Want wake up until I try pressing again....? Anybody noticed this.... Also the home button went from sturdy to wobbly in about 2 weeks
Kjc99 said:
Samsung quality control has always been a little shady.. I've returned 2 already... First one no signal... 2nd went back because the home button was very loose and made loud noise when I gently tapped it(not pressed)... 3rd phone has been perfect so far, but I've now noticed after deep sleep sometimes I press the home button and nothing happens... Want wake up until I try pressing again....? Anybody noticed this.... Also the home button went from sturdy to wobbly in about 2 weeks
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This sounds bad, I guess there's really no point in getting a replacement in my case.
Dunams said:
This sounds bad, I guess there's really no point in getting a replacement in my case.
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Ya im just gonna live with it too... Id rather have a questionable home button than a pink screen or something worse... Every year since the Galaxy S3 I have returned a phone for one reason or another... Samsung makes great phones.... But there are always a few faulty ones
My home button works every time no matter where I press on it. It does make a rattling noise if tapped on (without pressing it) and I think it's for the fingerprint scanner...other than the annoying rattling, my home button is fine. Might wanna get that checked out.
darklime said:
My home button works every time no matter where I press on it. It does make a rattling noise if tapped on (without pressing it) and I think it's for the fingerprint scanner...other than the annoying rattling, my home button is fine. Might wanna get that checked out.
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that rattling noise kills me, its so annoying, my brother S6 doesn't have this issue...his home button is solid...i am thinking of replacing mine....
Mine doesn't work very well at all. Maybe 40% of the time when pressed. Fingerprint detection isn't that good either.
Thing is, I'm left handed so the fact that it's not clicking well on the left side sometimes requires me to click again and it's a little bit annoying. Oh well.
Mine is too. I have the international variant f.y.i. but i don't want to replace it yet because that's the only problem I've seen in my phone for now.
Rama390 said:
Mine is too. I have the international variant f.y.i. but i don't want to replace it yet because that's the only problem I've seen in my phone for now.
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I have the same issue.
Dunams said:
Thing is, I'm left handed so the fact that it's not clicking well on the left side sometimes requires me to click again and it's a little bit annoying. Oh well.
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If it doesn't click well then that's a problem. My issue is that it just sounds annoying.
johnh123 said:
Mine doesn't work very well at all. Maybe 40% of the time when pressed. Fingerprint detection isn't that good either.
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I would get it replaced.
hajyihia said:
that rattling noise kills me, its so annoying, my brother S6 doesn't have this issue...his home button is solid...i am thinking of replacing mine....
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I really want to replace mine too for that reason but it would be my fourth S6 and I don't wanna go through all the app reloading and all that again...though I think the camera shutter is different on this one. It pisses me off.
I'm going to see my T-mo rep on Monday so I'll let you guys know if I exchange for a new one and if it doesn't rattle.
darklime said:
I have the same issue.
If it doesn't click well then that's a problem. My issue is that it just sounds annoying.
I would get it replaced.
I really want to replace mine too for that reason but it would be my fourth S6 and I don't wanna go through all the app reloading and all that again...though I think the camera shutter is different on this one. It pisses me off.
I'm going to see my T-mo rep on Monday so I'll let you guys know if I exchange for a new one and if it doesn't rattle.
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yeah its annoying that all S6 are infected with something....sometimes you tell your self that if you replace it you might get one with even worse issues....its really annoying that samsung can't do it right the only time they tried....
darklime said:
I have the same issue.
If it doesn't click well then that's a problem. My issue is that it just sounds annoying.
I would get it replaced.
I really want to replace mine too for that reason but it would be my fourth S6 and I don't wanna go through all the app reloading and all that again...though I think the camera shutter is different on this one. It pisses me off.
I'm going to see my T-mo rep on Monday so I'll let you guys know if I exchange for a new one and if it doesn't rattle.
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Yeah I know it's a problem, however it doesn't bother me that much as long as it won't get any worse.
I probably wouldn't even notice it if it wasn't for the complains about it I've seen online.
I am kinda upset about that, but I can live with that.
Also considering I might get a worse replacement I guess this one is fine.