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Any suggestions as to why speakerphone wouldn't be working? Or just return it and get a 3rd replacement? Having such bad luck with this phone for some odd reason. I want to like this device and I do but having to replace it for a 3rd time is starting to make me have second thoughts about keeping this device.
Reboot, check your sound settings, turn up the volume, play some music, call a friend. Still not work? I'd return that one as well. Your whole batch at AT&T may be bad.
has to be a bad phone my speakerphone is great
Don't get me wrong the Speaker is Great with Music just No one can hear me when I throw the phone onto speaker phone. Looks like I got another phone to return.
Had the same problem with my wife's atrix. Speaker just stopped working. Went to AT&T and they replaced phone with new one.
This happened to me too, the speakerphone use to work fine then a couple days ago no one can hear me at all. So annoying.
Hi all. I have some problems with my Moto G about 5 months old.
1: I keep getting a sim card error where it says no sim is inserted. I am aware that you are not meant to use an adapter. I am trying to work out if this is an issue with the actual physical slot being lose or if it is down to a dodgey sim. Is there a known issue where the slots need repair or is it most likely going to be the sim? I will test with another sim tonight. It's very intermittant though unfortunately and can be fine for a week and then do it. To resolve, I simply remove and reinsert the sim.
2: The ear piece (for calls I mean, i.e. not the external speaker) is distorted during calls. It's actually sounds more like the actual casing or ear piece is vibrating/resonating like a slight buzz when people speak to me. It's really annoying.
Should I just get the phone replaced? Annoying as it's such a good phone otherwise and I have paid already to unlock it.
Thanks
Whenever I listen to music, i have to reboot my moto g after unplugging any headphones. If i don't, the earpiece and speaker wont work. Is as if the phone thinks the headphones are still plugged in. I might return the unit for repair depending on the warranty.
Sent from my XT1034 using Tapatalk
coursemyhorse said:
Hi all. I have some problems with my Moto G about 5 months old.
1: I keep getting a sim card error where it says no sim is inserted. I am aware that you are not meant to use an adapter. I am trying to work out if this is an issue with the actual physical slot being lose or if it is down to a dodgey sim. Is there a known issue where the slots need repair or is it most likely going to be the sim? I will test with another sim tonight. It's very intermittant though unfortunately and can be fine for a week and then do it. To resolve, I simply remove and reinsert the sim.
2: The ear piece (for calls I mean, i.e. not the external speaker) is distorted during calls. It's actually sounds more like the actual casing or ear piece is vibrating/resonating like a slight buzz when people speak to me. It's really annoying.
Should I just get the phone replaced? Annoying as it's such a good phone otherwise and I have paid already to unlock it.
Thanks
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zener773 said:
Whenever I listen to music, i have to reboot my moto g after unplugging any headphones. If i don't, the earpiece and speaker wont work. Is as if the phone thinks the headphones are still plugged in. I might return the unit for repair depending on the warranty.
Sent from my XT1034 using Tapatalk
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Both of you, I would return and have the phone replaced, Mine is not doing any of those problems on official rom AND custom rom..
@coursemyhorse: This is a known problem of the moto g. Check the official Motorola forum and you'll see you're not the only one...
I had also the problem with the earpiece, they replaced the earpiece and now it's working fine again.
[email protected] said:
@coursemyhorse: This is a known problem of the moto g. Check the official Motorola forum and you'll see you're not the only one...
I had also the problem with the earpiece, they replaced the earpiece and now it's working fine again.
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Wow. Just went to turn my Moto G on and it's now completely dead. It just won't turn on at all. I have no luck with phones. Winds me up. I guess I need to get this replaced then.
That's also a known issue... Most moto g have a battery drop one time. Try to charge the battery for a few hours and then turn it on again.
coursemyhorse said:
Wow. Just went to turn my Moto G on and it's now completely dead. It just won't turn on at all. I have no luck with phones. Winds me up. I guess I need to get this replaced then.
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Ok wierd. It seemed like it was bricked but it was actually I think because the battery got so low that it needed a reset to actually take charge again.
EDIT: Yes thanks to the above for your help. So I bought this in Tesco UK. Reckon I should go back to them to get it replaced? I don't want the hassle if it won't fix either the sim thing or the ear piece. If they will continue to be problems I think I want a different phone. I checked the motorola forums and in fact, it seems that people have had the phone replaced up to twice and they still have the ear piece crackle/buzz problem. Some are saying it is a software problem since kitkat and that motorola will be looking to fix in a later udpate.
Yes, it seems the damaged earpiece is caused by the update, but they replaced my earpiece and untill now it stil works.
If you want to send it back for repair, just contact Motorola, they will help you further.
[email protected] said:
Yes, it seems the damaged earpiece is caused by the update, but they replaced my earpiece and untill now it stil works.
If you want to send it back for repair, just contact Motorola, they will help you further.
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Any news on the ear piece problem then?
Since the replacement my earpiece still works good . They still don't have a real fix for it.
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Moto G5 Plus's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
As for me noise cancellation works correctly, sound is clear enough
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
Sent from my Moto G (5) Plus using Tapatalk
Better than my previous phone.... Its as clear as it can be
I hear a lot of reviewers and users complaining of low call volume. Personally I don't what they're talking about, all calls I've made and received have been clear plenty loud enough to hear over any background noise. Excellent call quality and reception, better signal strength than my wife's S8+.
Sent from my Moto G (5) Plus using Tapatalk
For me there is this call quality issue too. It is worst when putting the phone between head and shoulder. It is no issue using the speaker.
Another related issue might be, when I try to use the Google Assistant while driving. I was using e.g. "Ok Google, what is my next turn". This only works with my G5+ having the engine switched off. As soon as there is background noise the voice commands get not detected.
My guess is a quite bad microphone.
Sent from my Nexus 5 using Tapatalk
There are issues with call quality, even after the software patch. My call recipients have been very frequently complaining about the terrible audio quality(a faulty noise cancellation system/ mediocre mic).
If this issue doesn't go away with next update, its definitely a hardware problem. I'll hold my decision till then :|
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
n7slc said:
I received my new G5 Plus yesterday. I've made a couple of calls on it using the bluetooth in my car (2015 Subaru WRX) and I was heard loud and clear. On my end, however, audio was very low and it was difficult to hear the conversation. I had to turn the car radio all the way up which resulted in the radio blasting when finished with the call. Listening to voicemail on the handset, the audio does seem low.
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Return the device, lenovo does not have not have fix for the low volume bug.
Sent from my Moto G (5) Plus using Tapatalk
Does anyone know how to increase speaker volume? I already used and changed the mixer_paths.xml but it did not increase anything ... Where can I be wrong?
ROM stock
sigulda1 said:
It is worst when putting the phone between head and shoulder.
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This right here, I always do this and as soon as I do it people tell me they can barely hear me. I did try HD voice for the first time the other day since I switched to Verizon and that sounded like perfection though.
Don't know if you're still soliciting comments on call quality - but I have an interesting perspective. I've had the G5 plus since May of 2017. It's been great. Call quality was clear in both directions, in speakerphone or regular mode. Speaker volume for media (YT, Pandora, etc) was more than adequate. Then, about a week ago, it thought it was hooked up to charger when it wasn't, and wouldn't charge properly. I did an advanced warranty exchange through Moto, and the new one arrived on Monday.
The original phone never went above -35 firmware. This new one arrived with -83. The new one is still plenty loud with media content - but horrendous with in-call volumes. The speakerphone is barely louder than on regular mode. And that's with the volume turned up all the way. I'm calling Moto tomorrow to get this exchanged.
FWIW, both phones were rooted day one - using the same approach. I will relock and flash and unrooted stock image back to the phone tomorrow to verify that this isn't a kernel issue - and I suspect it isn't.
TL;DR - there may be legitimate hardware differences between the same model G5 Plus (RETUS) phones. That may account for why some complain about the issue and others have never seen a problem.
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Well, several hours later, after rolling back to 35 and bone stock, I had FULL volume on this new replacement phone. I've rooted it, and added my apps, and the volume has remained full, both speakerphone and earpiece. So I don't think it's hardware.
I'm downloading -83 and will apply that tomorrow to see if that's where the problem returns. Will post results here.
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
erkme73 said:
And to add on to my last post - after flashing the latest (.83) stock firmware, the speakerphone is hosed again. This is with a locked bootloader/unrooted clean image. Went back to .35 and speaker works again. I think Moto has a bug in their .83 software.
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Nice too see someone doing some correct diagnosis, sadly the chances of Motorola reading this are zero.
Just to add, my uk G5plus has also never had volume issues, but then we seem to be the last place to get any updates, only had august update a month.
matrixzone said:
The worst call quality in Moto G5. I can hardly hear the other person on the phone. I have to the phone in speaker for listening. Pathetic phone. My first and last Moto Phone. Will sell this phone whenever I get better price.
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Will u tell pls, Where from j bought the phone & what's ur exact model no XT-16xx?
Its a real dealbreaker that with so many awesome PIE custom ROMs around with their awesome kernels with all the goodness of Gcam ports and awesome battery lives, the only bummer seems to be the in-call volume in the custom ROMs. Also, any MP3 played in any music player just is not loud enough as stock. Just because of this reason, I have decided to go Stock until that issue is resolved in the custom ROMs. All the developers "claim" that their ROMs have the Oreo firmware. My question is that is not the sound part of the firmware? How can they screw up that basic function when upgrading all the other cosmetics with kernels and all? A terrible workaround for this issue in the custom ROMs that I have heard is to "use Viper4android" or some other stuff to correct the audio.
Call quality is very poor on AT&T, mostly because of AT&T's lack of support for this device. Thing is, I bought this device for it's advanced features, which I have not been able to take advantage of to this day. I've been trying since day one of buying this device to get them to support wifi calling, HD voice, and VOLTE features on this device. The VOLTE is the worst, because when I'm on a phone call, it automatically downgrades my internet and/or mobile hotspot to HSPA+.
Sadly, AT&T only seems to care about supporting devices that are purchased directly through ATT these days. It is disappointing since when I first purchased this device, I was using a Tmobile Pre-paid SIM card and those features worked fine on there. Truth is, that is why I'm on XDA forums being active again, hoping to maybe find a solution to my problem here since AT&T support can't help me at all.
I've used Moto g 2013 and 2nd gen before. The call quality on those were excellent especially in the 2nd gen. I can't say the same about g5 plus tho. On a quiet place, the call quality is okay but it becomes hard to understand what's being said from the other side even in a mildly crowded place.
Anyone else has problem and bothered by this issue?
I used Samsungs and iPhones and never heard any hissing/static noise during call.
It happens soon as I push call button and during phone call until I push call end button.
It was so loud, and Oneplus suggested soft reset(which didn't change), and hard reset. After hard reset, the noise got little decreased but still there. It's kind of like old static tv noise but quite, or if I am standing next to power tower feeling in my ear.
I ordered another one to compare, new one has little less, but apparently, still happening in background during call.
I really like the phone and planning on keeping 2nd one(returning 1st one).
I am wondering if others hear it on their phone and hoping for Oneplus to take care of it because I think it could be software issue since it happens only during call.
BTW, my Oneplus 7 Pro is bought from Oneplus(dual SIM card one, not t-mobile variant) website and in USA using T-mobile as service provider.
Had this issue on my Pixel 3 XL, not my 7 Pro.
So, anyone else suffering from the weird sound bug? In essence, there is no notification sounds, ringing or alarms coming through, phone is not on silent and no active DnD mode. And normal media playback is as expected, speakers work fine as well, it's just alarms, ringing and notifications. It gets weirder tho, because if headphones are plugged in sounds can be heard but not when unplugged. Android 10, latest patch too and I'm really confused at this point so any ideas are appreciated. TNX
Hi I have the exact same problem, it occurred after installing the December patch, I tried to do more reset but the problem persists, I contacted google assistance and they told me they will let me know, were you able to solve this problem?
The only option is to wait for another update to correct the problem? Or possibly downgrade to android 9? With android 10 all the problems started including the whistle in the video recording
I opened a problem report on the google issue tracker. Sorry For my bad english.
Pixel 3a
Android 10
December patch
Please star it and comment if you have this issue. Thanks a lot.
issuetracker.google.com /issues/ 146012752
Mine started doing this today. The funny thing is I used a bluetooth for my ear at work and switched to BT in the car when I left work. No ringing comes from the phone, but through BT I now hear the individual ringtones that I have set over car speakers BT and ear BT. It never did that before. Makes me think that using BT somehow caused it. Very odd. I went to Sprint store and let them poke around with it. Two employees had no luck. They stated that they had never seen this problem.
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UPDATE. I was directed by Google to either mail it back (7-10 day turnaround-sure!) or take it to UBREAKIFIX like they did to "soopervoo." It was repaired yesterday in about 3 hours! They even offered a loaner phone for the time, but I declined. All is good in my Pixel 3a world again. Oddly, the phone continues to try to update playMusic every so often to the Nov update which is already on my phone.
CoolKitty said:
So, anyone else suffering from the weird sound bug? In essence, there is no notification sounds, ringing or alarms coming through, phone is not on silent and no active DnD mode. And normal media playback is as expected, speakers work fine as well, it's just alarms, ringing and notifications. It gets weirder tho, because if headphones are plugged in sounds can be heard but not when unplugged. Android 10, latest patch too and I'm really confused at this point so any ideas are appreciated. TNX
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Did you ever have any luck getting your sound fixed on your Pixel 3A?
9878 said:
Mine started doing this today. The funny thing is I used a bluetooth for my ear at work and switched to BT in the car when I left work. No ringing comes from the phone, but through BT I now hear the individual ringtones that I have set over car speakers BT and ear BT. It never did that before. Makes me think that using BT somehow caused it. Very odd. I went to Sprint store and let them poke around with it. Two employees had no luck. They stated that they had never seen this problem.
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Click to collapse
Hello and happy new year! Unfortunately I have not found any solution, I wait for the next update, if it does not solve the problem I will ask for the replacement of the mobile phone. My suspicion is that the December update breaks the lower speaker.
I have similar issue like this for past 3 months, what ever ringtone I set, by default Google duo notification is ringing. But i can hear custom ringtone on whatsapp call.
I have a similar problem with a different phone brand. I tracked the issue to be related to enabling the automatic DND option which tents to not properly go away after it turns off. Sad that is the same on the pixel which I'm looking at buying...
This bug just started for my mom's Verizon Pixel 3a this week. It was working in early Dec 2019, but something recently broke. The call ringer sounds do not work, but YouTube audio does.
I did a full system reset where it temporarily fixed the sound, however, during the app updates, it reverted back to no sound.
Chatting with Google support wasn't useful. They just sent the standard bug report email.
If anyone has any suggestions, please advise.
Update
Called Google support and they redirected me to UBreakiFix to inspect and repair.
Took a few hours, but they replaced the speakers.
Looks like I had a bad unit but seems to be fixed now.
soopervoo said:
This bug just started for my mom's Verizon Pixel 3a this week. It was working in early Dec 2019, but something recently broke. The call ringer sounds do not work, but YouTube audio does.
I did a full system reset where it temporarily fixed the sound, however, during the app updates, it reverted back to no sound.
Chatting with Google support wasn't useful. They just sent the standard bug report email.
If anyone has any suggestions, please advise.
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Click to collapse
Hi everyone! Phone replaced by Google, problem solved! Faulty unit.
Hi All,
same problem with my daughter Pixel 3a, only vibrates , but no ringer at all
i buyed the phone from amazon
on december, this problem started a week ago
so it is hardware related ?
i think im out of warranty
how much does google honor a warranty ?
maxolini said:
Hi All,
same problem with my daughter Pixel 3a, only vibrates , but no ringer at all
i buyed the phone from amazon
on december, this problem started a week ago
so it is hardware related ?
i think im out of warranty
how much does google honor a warranty ?
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Click to collapse
One year.
9878 said:
One year.
Click to expand...
Click to collapse
Cool
im good!!
bought november last year
maxolini said:
Cool
im good!!
bought november last year
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Click to collapse
FYI, mine was a hardware (speaker) problem.
this 3a I have can play YouTube audio on the earspeaker, so I think that's normal, the ringer uses the bottom speaker right? next to the charging USB3 port, if I do a complete factory reset, that will not fix it?
maxolini said:
this 3a I have can play YouTube audio on the earspeaker, so I think that's normal, the ringer uses the bottom speaker right? next to the charging USB3 port, if I do a complete factory reset, that will not fix it?
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Click to collapse
Two factory resets did not work for mine. Mine was acting the same, bottom speaker was crackly, intermittent, and then went out completely.
9878 said:
Two factory resets did not work for mine. Mine was acting the same, bottom speaker was crackly, intermittent, and then went out completely.
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Click to collapse
I am here to pig pile onto the issue. Running the January patch and never getting OTA notifications (running Magisk), I finally sideloaded Feb and then March updates last week. Just a few days later, I was talking on speakerphone and it got all crackly for a few seconds and then quit. That's the last I heard of it. Safe mode, two resets and even a full factory flash didn't fix it.
Just went through diagnostics with Google support and the verdict is the same...take it to ubreakifix under warranty. At least the phone is still useable, unlike the first gen Pixel microphone.
Here is one more confirmation that there is definitely a problem with the Pixel 3a's bottom speaker. Mine cut in and out a couple of times and then died completely. My phone was four months old at the time, purchased directly from Google, and has always lived in an Otterbox Defender case and had never been dropped.
I contacted Google and they said I could send it in for replacement. And I said, "Hey - wait a minute! I bought my phone from Google so I'm supposed to get an advanced replacement!" So he wanted my IMEI and confirmed that, yes, I had that option. But I was concerned that both the agent and website confirmed that I would receive either a new or (most likely) refurbished device.
The Google warranty website said that I had the option of having the phone replaced by Google or going to a local ubreakifix shop, of which there are several in my area. I called them up and the guy I spoke to said it was a common problem on the Pixel 3a! And they had the part in stock.
Since my phone was in perfect condition, other than the speaker, I chose the ubreakifix option instead of having Google send me a, probably used, replacement. I dropped it off, went to get something to eat, and while I was eating, I was messaged that my phone was ready for pickup. I took a look at the paperwork for the repair and the repair cost to Google listed was about $80. I asked the gentleman how much the exact same repair would cost for a Pixel 3a that was not under warranty and he said $140! Damn! I priced the speaker part if bought directly from China on Aliexpress and it was less than $10 from most vendors.
A search of the Google support forums shows that many Pixel 3a owners have had their speakers fail. It's a problem that can't be missed because your phone never rings!
If it fails again under warranty, I will have the speaker replaced. If it fails again after the warranty period, I will order a replacement speaker from China and do my own replacement.