With the upcoming Froyo update coming in the future sometime I have never been able to connect with Kies. It is always stuck on connecting device have tried it on two computers with the same result. What other tips can anyone give to correct this (have already searched the forums and read numerous threads) or will they actually release a Kies for the Captivate. Would like to have the ability to move data back and forth from the mobile device without jumping through hoops.
Thanks, Roger
Sounds familiar
charrog,
I've had my Captivate since August and I haven't found anything to get it to reliably connect to a computer. It seems that others on here have tricky connections at best. I've managed to connect but nothing reliably. I've had Kies, Kies mini and USB connections all work at times and not work at times. I've had 2 different Captivates and 5 different computers I've tried with. I've used Win XP, Vista and Win 7. They all acted similar so I do not think it is a Windows thing. You will find numerous "fixes" posted on here but if you do your homework you will find that none of them work for everyone and different "fixes" work for different people. If I had to guess I would say that it depends on what you have installed and configured on the phone and the computer before you know what "fix" might work for you, if any work. Either way, it's a crapshoot trying to get connectivity between the Captivate and a computer. Hope you have better luck than I have had.
I'm running Windows 7 Professional and a virgin, er ah, unrooted Captivate phone.
Device Manager reports Windows sees the phone as a portable device: SGH-I87. The two drives are accessible from C:\. The drivers are properly installed because under USB controllers I see SAMSUNG Android USB Composite Device. From Windows I can navigate both the SD card and the phone's built-in storage.
But I have never been able to connect to AT&T's server using Kies Mini. Well, never is not correct. I initially installed Kies Mini For Captivate 10082_8_1 and could connect and got a response my phone was up-to-date (or something similar). However, at one log in Kies automatically updated to v1.0.0.10104_1 and since that time no connection has been possible. Kies just sits there saying I should connect a phone which I do and nothing happens at all.
Other stuff: 1) I removed Kies Mini entirely and reinstalled the original version. No sooner I booted the old version up and it updated again. 2) The first version wanted to connect with USB debugging "on." The new version explicitly says to turn USB debugging "off." 3) It's curious the updated version of Kies Mini is not the one on Samsung's AT&T support site; the old one is the only version there.
It's my conclusion the phone is fine and the drivers are fine. Kies Mini is either incompatible with the phone or with Windows. Just how AT&T and Samsung intend to back out of this mess is hard to figure.
Just why neither AT&T nor Samsung choose to communicate on what's going on confirms what we all know. The technology is pretty good but the concern--or appreciation--either company expresses for its tech-savvy public is frustratingly, totally absent.
Samsung's way of dealing with the Kies not working issue for me was after a 1 1/2 hour phone call to tech support that got upgraded to a tier 2 tech the final result was "I'm sorry sir but Kies is not supported in the United States." They suggested looking in the market and PURCHASING software that would allow me to connect my phone and computer together. Needless to say, my next phone WILL NOT BE A SAMSUNG!
For me this works 100% of the time.
1. Make sure kies mini is closed
2. Connect phone using usb cable with main usb port- no extension cable and no front ports
3. Phone should be set to kies mode or ask
4. If asked select kies on phone but either way wait for phone to go past intializing and say connected
5. Open kies mini on pc
6. Kies should see your phone
7. If server unavailable close kies and reopen (sometimes 5 times)
8. If update found you may see another server unavailable message- try again
Sent from my MB520 using XDA App
That rep was mis-informed, Marty. Indeed, the recent, full versions of Kies specifically prevent support for any Samsung Android phone sold by AT&T. But, Kies Mini is solely to support (I'm laughing so hard here I can barely type) AT&T's Samsung Android phones. That bit of software is a very silly, one-horse show.
I have several Samsung products in my home. I think they make fine products and, in my experience, they are well supported (not excellently but rather adequately). I am almost certain the problems we are experiencing result entirely from AT&T's effort to extract maximum possible revenue from the phones they sell and, at the same time, to minimize their support costs to the lowest level possible.
One final point: Us "techie-types" represent a tiny fraction of their overall audience. If they lost all of us it would likely make a tiny, insignificant dip in their revenue stream. The shame of this is that if they made some accommodation to us they might significantly increase revenues. I can't tell you how many people ask me what phone to buy. For those who are stuck with AT&T I have to recommend an HTC phone over a Samsung phone and for those who can use another carrier I am forced to recommend they use that other carrier.
I really like the Captivate and Android but I am forced to stay with AT&T. Every day my resentment for my imprisonment advances by several points.
alphadog00 said:
For me this works 100% of the time.
....
6. Kies should see your phone
...
Click to expand...
Click to collapse
Ah, but it does not!
Just for the heck of it, I rebooted Windows and turned off the phone. Then I started Windows. I opened Device Manager so I could watch what Windows was up to as I followed your instructions.
I connected the USB cable to the phone and started the phone. When the phone was connected--but Kies still not started--I touched "Kies (Firmware update)" on the phone. In Device Manager I could see both the device (Portable Devices) and the drivers (USB controllers) had properly initialized. The phone's screen reported "Connected... Press the home key to quit Samsung Kies." (Note Samsung Kies had not been started which is, I think, some kind of a clue as to what's wrong). Then, I started Samsung Kies. Kies wanted me to connect a phone. Endlessly. Mindlessly.
Did it all again. Same result. To his/her credit, whatever some programmer did wrong fails consistently. (I am cursed by always seeing the bright side of every dark situation. )
We're all dealing with folk medicine and voodoo here. Each one of us has had something that works for him/her upon occasion and, in good faith, we each pass on our "good news" as if we had just found the Holy Grail.
Frustration is a word I use to indicate I'm confident my next attempt will meet with success. The word I use to describe something that will never work until something I have no way of knowing is changed by someone who does not care in the least about my frustration is disgust.
I'm quite much disgusted with AT&T as regards support for this phone. I actually don't think Samsung deserves my ire. I'm pretty sure--by holding a promise of selling thousands of Samsung phones over Samsung's head--AT&T by either its indifference or its incompetence or both has jeopardized Samsung's reputation and bastardized the Captivate--an otherwise excellent phone in most respects--at the same time.
Picsman said:
Ah, but it does not!
Just for the heck of it, I rebooted Windows and turned off the phone. Then I started Windows. I opened Device Manager so I could watch what Windows was up to as I followed your instructions.
I connected the USB cable to the phone and started the phone. When the phone was connected--but Kies still not started--I touched "Kies (Firmware update)" on the phone. In Device Manager I could see both the device (Portable Devices) and the drivers (USB controllers) had properly initialized. The phone's screen reported "Connected... Press the home key to quit Samsung Kies." (Note Samsung Kies had not been started which is, I think, some kind of a clue as to what's wrong). Then, I started Samsung Kies. Kies wanted me to connect a phone. Endlessly. Mindlessly.
Did it all again. Same result. To his/her credit, whatever some programmer did wrong fails consistently. (I am cursed by always seeing the bright side of every dark situation. )
We're all dealing with folk medicine and voodoo here. Each one of us has had something that works for him/her upon occasion and, in good faith, we each pass on our "good news" as if we had just found the Holy Grail.
Frustration is a word I use to indicate I'm confident my next attempt will meet with success. The word I use to describe something that will never work until something I have no way of knowing is changed by someone who does not care in the least about my frustration is disgust.
I'm quite much disgusted with AT&T as regards support for this phone. I actually don't think Samsung deserves my ire. I'm pretty sure--by holding a promise of selling thousands of Samsung phones over Samsung's head--AT&T by either its indifference or its incompetence or both has jeopardized Samsung's reputation and bastardized the Captivate--an otherwise excellent phone in most respects--at the same time.
Click to expand...
Click to collapse
Are you using Kies or Kies mini?
My instructions are for Kies Mini. The full version of Kies will not connect to the captivate - older versions will though. But I will admit it is difficult. with a mix of drivers (captivate, and generic samsung) and 2 different versions of kies, the full version of Kies is very hit or miss when connecting. It also is finicky about USB ports and cables.
Everything I mention above relates to Kies Mini...
The last version of the full Kies which works with this phone is v1.5.3.10093_82. Because I have installed software which duplicates every feature I would use in the full version, I have never tried to install it.
Picsman said:
That rep was mis-informed, Marty. Indeed, the recent, full versions of Kies specifically prevent support for any Samsung Android phone sold by AT&T. But, Kies Mini is solely to support (I'm laughing so hard here I can barely type) AT&T's Samsung Android phones. That bit of software is a very silly, one-horse show.
I have several Samsung products in my home. I think they make fine products and, in my experience, they are well supported (not excellently but rather adequately). I am almost certain the problems we are experiencing result entirely from AT&T's effort to extract maximum possible revenue from the phones they sell and, at the same time, to minimize their support costs to the lowest level possible.
One final point: Us "techie-types" represent a tiny fraction of their overall audience. If they lost all of us it would likely make a tiny, insignificant dip in their revenue stream. The shame of this is that if they made some accommodation to us they might significantly increase revenues. I can't tell you how many people ask me what phone to buy. For those who are stuck with AT&T I have to recommend an HTC phone over a Samsung phone and for those who can use another carrier I am forced to recommend they use that other carrier.
I really like the Captivate and Android but I am forced to stay with AT&T. Every day my resentment for my imprisonment advances by several points.
Click to expand...
Click to collapse
Picsman,
I gave up on trying to get Samsung to help me by the time Kies mini came out. It's like gambling each time I connect the USB cable. Today it might connect, tomorrow or later today it might not. My issue is that Samsung and ATT advertised the phone as being able to sync with Outlook. While trying to get that to work the Samsung techs gave up on me and used the "Kies not supported" line to just end my tech phone call. I do the same as you now. When my friends see my new snazzy phone they all ask about it, I was even asked by a waiter at a restaraunt the other day. I tell them all the same thing. I love Android, ATT is so-so and stay away from Samsung phones. I've had lots of years of success with HTC phones so I recommend those. As far as carrier I just tell everyone to look for the best deal. The carriers have all gotten past the point where I care about loyalty. I've been with ATT since back when it was still Bellsouth or was it Cingular then Bellsouth, either way, over 12 years. Do they give me any special deal? nope. The good deals go to new customers. The best deal you can find is who I recommend anymore unless there is a reason for something different like no reception for so and so carrier in my area, etc. I don't recommend one way or the other the iPhone. I won't buy one because Steve Jobs thinks he is god and he gets to pick what I do with my phone and what apps I can load. I won't do business that way so the iPhone is not an option for me. The part I hate most is that I'm afraid to flash and try new ROMS since everything I see about fixing a bricked phone requires a USB connection and mine doesn't work more than it does work.
As I was reading your lament it occurred to me everything you said is somehow applicable to almost everything bought and sold these days. There is no such thing as reward for being a long-term customer and there is no such thing as customer service. Like the old days of the snake oil salesman rumbling into town with his horse and wagon, the objective is to sell as many bottles of the magic potion he has and then get the heck out of Dodge before there's a critical mass of people yelling "liar, liar." It's all a sad commentary on how things are these days.
It's sad, but seems true in most cases anymore. The bigger the company the more it happens too it seems.
Ok I have done the impossible well at least it seemed that way I have been able to install the mtp drivers I downloaded the new Kies version for the Captivate listed here after connecting instead of stuck on connecting to PC it now says The device is not supported by Kies. I downloaded it from here http://www.samsung.com/ca/support/d...&prd_mdl_name=SGH-I896&prd_ia_sub_class_cd=P#
This makes no sense any ideas?
Oh this is what I did to fix the mtp driver issue...
This is not correct. I think your driver is outdated. Could you do what I said:
- uninstall the driver (click right mouse button on "Android MTP" and select "uninstall" in the menu)
- disconnect the device
- remove from windows folder/subfolders everything related: wpdmtp*.* (especially wpdmtp.inf and WPDMTPHW.INF in windows/inf folder)
- reinstall windows media player ver 11 or 12 (depends on windows version, ver11 for Windows XP)
- connect your device and install driver automatically
The device should be reported as I9000 or similar not "MTP device" and not "Android MTP"
charrog said:
Oh this is what I did to fix the mtp driver issue...
This is not correct. I think your driver is outdated. Could you do what I said:
...
The device should be reported as I9000 or similar not "MTP device" and not "Android MTP"
Click to expand...
Click to collapse
I'm confused! It's hard to figure out how your two messages are related to each other.
The site you show is in Canada and, while for a Captivate, it seems to be for a SGH-i896 as opposed to a SGH-i897 which is not Rogers but rather AT&T. And, what's this about an I9000?
To get help, you need to explain what device you have (Samsung model number), your carrier (Rogers or whom), and what you are trying to do.
If the Kies you downloaded says it does not support your phone, it may be because your phone is not an SGH-i896.
Need more info, please.
Yes you are correct mine is a ATT version no wonder oh well was excited for a moment thought it was released for all Captivates oh well at least I finally got the MTP issue resolved....the info to fix the MTP problem was from a this thread http://forum.xda-developers.com/showpost.php?p=8701204&postcount=76
I have an android tablet made by Bharat Electronics. It is cheapest Tablet available in India.
Actually, I have Got this from my Friend. It have many Function Locked or I might saY Its not working for me. When I try to Enable Wifi, It says,
"Error"
When I try to Open Bluetooth, Nothings Happen !!
It is also Hanging too much, Now I am thinking to Flash the ROM, But Problem Is that I don't know the specification of Tablet Like "Processor Speed, RAM " I also Searched for it on Google But I didn't find any thing which could help me.
I am Very Confused, and I dont Know How to get ride over this Problem.
Please SomeBody Help me !!!
xsumirx said:
I have an android tablet made by Bharat Electronics. It is cheapest Tablet available in India.
Actually, I have Got this from my Friend. It have many Function Locked or I might saY Its not working for me. When I try to Enable Wifi, It says,
"Error"
When I try to Open Bluetooth, Nothings Happen !!
It is also Hanging too much, Now I am thinking to Flash the ROM, But Problem Is that I don't know the specification of Tablet Like "Processor Speed, RAM " I also Searched for it on Google But I didn't find any thing which could help me.
I am Very Confused, and I dont Know How to get ride over this Problem.
Please SomeBody Help me !!!
Click to expand...
Click to collapse
Here is u R solution smkbharatelectronics(dot)blogspot(dot)in
http://smkbharatelectronics.blogspot.in/
I am trying to edit my MDN/MIN through service mode on verizon s3. I have tried **772 and ##<MSL># and neither of them work. I have hidden menus enabled. My USB port doesn't work, so I can't use a computer. Any help is greatly appreciated.
Maybe its was your deoderant
WOW, I can't believe not one person replied. I asked a similar question and am now thinking I may experience the same ........... um ................ cold shoulder. You probably have abandoned the issue but I think the first thing anyone would have asked is to confirm it was a Galaxy S3 and what variant.
Good evening all, hope you are all having a happy holidays. I recently received a samsung galaxy tab active 2 (sm-t390), before I had the seller reset it, I made sure there wasnt a google account hooked up to it, he reset it and I went on my way, excited to play with my new purchase. When I get home, and try to get it through start up, when I get to the wifi screen, it tells me "Unable to sign into wifi ap An unauthorized factory Reset has been preformed on this device The sign in screen cannot be accessed. I talked to one of my friends about this, he said that I may need some kind of combination software for 7.1.2 but couldn't offer me any more advice. While I am not a professional, i used to repair smart phones and tablets and computers, and sometimes would have to reprogram a computer or ps4, so I have some general knowledge but if anyone could please explain a little better what I need to do to get this thing working again? It was supposed to be a gift for the wife and now it's late. Thank you in advance.
Sounds like you need to download kies and do an emergency recovery. I would at least start there.