Phone just crashed and now having problems booting up - ONE Q&A, Help & Troubleshooting

So I'm here at work.. working with my phone plugged in, charging, doing it's thing which shouldn't be much when I look over at it there's a bunch of "application x has crashed" and then reboots. Except it only sort of reboots. It sometimes hangs on the reboot, and if I reboot it 3-4 times it might come up into the OS but then all those messages appear again and it'll reboot itself.
I don't think I've installed anything crazy recently and blocked updates a long time ago when I got it, and am rooted with TeamWin recovery on it. I go into recovery and do a fix permissions and permissions and I get a bunch of errors to the effect of "e: xml error parsing file"
I do see that I have a nandroid backup from about 3 months ago that I might just have to try restore, but it's just weird that it seems like the phone just crashed itself. Can anyone think of any options I can try before I do that?
Also I don't think the phone has ever been updated since I got it as I froze/killed that process. Should I try upgrading to the latest? Are there big fixes/security issues that I should be concerned with that would make me want to upgrade?
Thanks for the help.

natboy said:
So I'm here at work.. working with my phone plugged in, charging, doing it's thing which shouldn't be much when I look over at it there's a bunch of "application x has crashed" and then reboots. Except it only sort of reboots. It sometimes hangs on the reboot, and if I reboot it 3-4 times it might come up into the OS but then all those messages appear again and it'll reboot itself.
I don't think I've installed anything crazy recently and blocked updates a long time ago when I got it, and am rooted with TeamWin recovery on it. I go into recovery and do a fix permissions and permissions and I get a bunch of errors to the effect of "e: xml error parsing file"
I do see that I have a nandroid backup from about 3 months ago that I might just have to try restore, but it's just weird that it seems like the phone just crashed itself. Can anyone think of any options I can try before I do that?
Also I don't think the phone has ever been updated since I got it as I froze/killed that process. Should I try upgrading to the latest? Are there big fixes/security issues that I should be concerned with that would make me want to upgrade?
Thanks for the help.
Click to expand...
Click to collapse
1. What did you do to that x applications? Did you just disable like location in the privacy guard?
2. Well, try to wipe the x application's data in settings -> app menu. If you can't navigate to there, try wipe all your data via recovery
3. Try to dirty flash your rom
4. Change into another rom

After a bunch of reboots, I was able to get the phone up but half my applications were deleted including Google Play store and most other Google apps including Inbox, Gmail, Hangouts. I might be paranoid, but maybe it was a Stagefright virus, but I have no proof that was it.
In the end I restored my nandroid from 4 months ago and it's now stable. But seriously I wasn't touching it when it started and then proceeded to destroy itself. Very strange behavior.

Related

[A510] Some issues after restoring Nandroid

Hi guys...I am actually a first time ROM flasher, and I decided to revert back to my stock Acer ROM because I had some problems. But these problems persist, and in fact become even more. They are as follows:
1) It says "systemupdater failed" everytime I boot up the tablet from cold. This message appears 2/3 times. I am worried because I want to get the 4.2 JB OTA update when it comes. I'll appreciate if you can tell me what to do here.
2) When restoring via Nandroid, right at the end, a error comes up. ".android_secure.img not found. Skipping restore of /sdcard/.android.secure."
What does this mean? What are the repercussions?
3) Google Play doesn't allow me to refund apps. I can see the refund button, but the moment I go into the app and come out a few seconds later or do something else, the refund button completely disappears (never used to be like this). I have tried refunding as soon as I downloaded - it works. So I think there's something wrong with my system itself.

[Q] [SOLVED] Broken device with new update?

Hey guys, i have a problem.
Basically, a little while ago my phone notified me of a new OTA, and being the idiot i am, i figured "i have a backup, installing it can't hurt."
Well, essentially, it boots into recovery like it should, and informs me it couldn't verify the package signature, so i told it to ignore that and try to install it anyways, it tries to install and tells me it cant because the package target is for "falcon_umts" and this is a "xt1034", which i figure is no big deal, because it didn't install, so i boot my phone like normal, and now we run into the problem, as soon as the phone finishes loading everything, and the update checker loads up, it reboots the phone without prompting me and tries to get me to install the package, so basically, im now stuck with a phone that i cant start for more than 5 minutes without it rebooting, does anyone know what i can do to fix this? i would have restored from a previous point but it turns out i DINT have a backup ._.
Edit: I fixed it, for anyone else having this issue, i looked closer at the output and saw where it stored the update's zip file, it was in /cache, i went into recovery and just wiped cache, and now all is well, hopefully this helps someone!

Cant flash Cyanogen, recovery faulty & weird crashes in stock on refurbished Nexus 5

Cant flash Cyanogen, recovery faulty & weird crashes in stock on refurbished Nexus 5
Hey guys,
so I recently got a "refurbished" replacement for my Nexus 5 and I decided since im starting out fresh (can't access the data on the old one), I'll try out Cyanogen mod.
I can assure you that I followed all the instructions exactly. At some point I checked every download for his checksums and all were ok.
Each time I started the process by flashing a factory image (flash-all.bat), to have a clean start.
I also tried to wipe cache/dalvik cache/data afterwards, but not always. This didn't change the behavior.
These things happened to me while trying to accomplish the task, and working around the issues as they arised:
Flashing TWRP: High (3 of 4) chance that TWRP wouldn't even start up, the phone would hang and just flash the TWRP background picture on screen.
When I did get through to TWRP, applying the Cyanogenmod .zip got stuck at "patching system image unconditionally". Let it go on for hours.
I figured that TWRP was broken and tried Clockworkmod instead. CWM at least always started after flashing it. But same as TWRP, it failed in installing the Cyanogenmod .zip. I tried putting it onto the phone by going into the stock android and then through adb push command, but also through sideloading directly into CWM.
What I noticed when going into the stock ROM was, that a lot of Google processes were failing during the initial setup (where it wants to know ur WiFi, date, Google acc, etc), like Maps, Settings, Play Services, and some others. Sometimes they were failing so hard it was impossible to type in the WiFi passphrase because the notifications of different "xxx has stopped working" were coming to fast, sometimes not a single one was failing. I could not find any pattern to this. When they were failing so hard I couldn't get through the initial setup I would just flash the stock again, until I got only some of them failing, or none at all.
Back to CWM and installing the Cyanogenmod .zip:
It failed with different errors. I got status 0, status 1, I think I once got status 6 or 7, but half of the time it hanged exactly where TWRP was hanging. The errors were random. After getting status X, I would sideload it right again, to get other status Y, sideload again, to get the hang. Could not recognize a pattern.
During this I switched USB ports, and cables, and even tried using my laptop instead of the desktop. One of the cables was faulty, it didn't even allow a connection, but any other setup showed the same behaviour.
Is there anything else I can/should try? Is it my fault, or is the phone bad?
Assuming the phone is bad, I suppose I still could get a stock running without the crashes, so it would _feel_ like the phone is alright (which is what Google probably did before sending it out again as "refurbished"), but I think there would be errors in the future, also I don't want a phone with such an uncertainty. Would they swap it? Also, it is a LG-D820, which means it might have issues with european LTE, haven't gotten to trying that out since I don't use LTE right now, nor will I in the near future.
Best regards,
napster
napstr said:
Hey guys,
so I recently got a "refurbished" replacement for my Nexus 5 and I decided since im starting out fresh (can't access the data on the old one), I'll try out Cyanogen mod.
I can assure you that I followed all the instructions exactly. At some point I checked every download for his checksums and all were ok.
Each time I started the process by flashing a factory image (flash-all.bat), to have a clean start.
I also tried to wipe cache/dalvik cache/data afterwards, but not always. This didn't change the behavior.
These things happened to me while trying to accomplish the task, and working around the issues as they arised:
Flashing TWRP: High (3 of 4) chance that TWRP wouldn't even start up, the phone would hang and just flash the TWRP background picture on screen.
When I did get through to TWRP, applying the Cyanogenmod .zip got stuck at "patching system image unconditionally". Let it go on for hours.
I figured that TWRP was broken and tried Clockworkmod instead. CWM at least always started after flashing it. But same as TWRP, it failed in installing the Cyanogenmod .zip. I tried putting it onto the phone by going into the stock android and then through adb push command, but also through sideloading directly into CWM.
What I noticed when going into the stock ROM was, that a lot of Google processes were failing during the initial setup (where it wants to know ur WiFi, date, Google acc, etc), like Maps, Settings, Play Services, and some others. Sometimes they were failing so hard it was impossible to type in the WiFi passphrase because the notifications of different "xxx has stopped working" were coming to fast, sometimes not a single one was failing. I could not find any pattern to this. When they were failing so hard I couldn't get through the initial setup I would just flash the stock again, until I got only some of them failing, or none at all.
Back to CWM and installing the Cyanogenmod .zip:
It failed with different errors. I got status 0, status 1, I think I once got status 6 or 7, but half of the time it hanged exactly where TWRP was hanging. The errors were random. After getting status X, I would sideload it right again, to get other status Y, sideload again, to get the hang. Could not recognize a pattern.
During this I switched USB ports, and cables, and even tried using my laptop instead of the desktop. One of the cables was faulty, it didn't even allow a connection, but any other setup showed the same behaviour.
Is there anything else I can/should try? Is it my fault, or is the phone bad?
Assuming the phone is bad, I suppose I still could get a stock running without the crashes, so it would _feel_ like the phone is alright (which is what Google probably did before sending it out again as "refurbished"), but I think there would be errors in the future, also I don't want a phone with such an uncertainty. Would they swap it? Also, it is a LG-D820, which means it might have issues with european LTE, haven't gotten to trying that out since I don't use LTE right now, nor will I in the near future.
Best regards,
napster
Click to expand...
Click to collapse
Hi.
According to what you say, it seems an hardware problem of you phone. Don't know if it may help but you can try installing an older factory image (for example kitkat) and seeing if the "force closing" problems are still there. If your phone is ok it should be able to run a factory image at least.
Download the nexus root toolkit, create a nandroid backup, then when either in CWM or TWRP wipe everything off the phone then try to flash a ASOP rom like Cataclysm if nothing else works then I don't know how to help sorry-.-
So I tried to get the stock ROM up and running again, and it seems even that is not possible. Several processes keep crashing during various tasks, even when idling. After having a short chat with Google Support about the issues I got an RMA offered, so things are cool. I locked the phone again, set the tamper-bit to false and wiped everything.

A handful of problems after performing a factory reset

Hi.
I installed some dodgy app which required root access to operate (but it didn't even though I allowed it in SuperSu) and this is where my problems started.
First of all, I noticed each and every app I tried to run would immediately crash. That included system apps, such as the Settings app. At that stage I was left with only the launcher working and attempts to uninstall apps would also cause a crash. Even the shutdown menu was broken and the phone hung up so I was forced to reboot it by holding the power button for 10 seconds.
After that, the phone would no longer be able to boot, it was stuck in a boot loop, but recovery still worked (TWRP for that matter) so firstly I wiped the cache partitions (including dalvik cache) but that didn't help, as the phone still wouldn't boot. In this case there was only one thing left for me to try and that was the factory reset capability of TWRP which claimed to not even touch internal storage so I was fine with that and did the wipe.
Thankfully, the phone booted afterwards and it welcomed me with the first startup guide (the language selection dialog was really buggy but that's Huawei's fault) and the phone was seemingly ok, except that the whole internal storage had been wiped out but not only that - the external microsd card was empty as well! Could you believe that? I couldn't. TWRP promised not to touch internal storage and the external memory card wasn't even mentioned but why would it wipe it anyway?
That's for the story behind it, now for the actual problems I'm facing right now:
The stock remote app is gone
The boot animation has changed to a different one (now it's a silver "android" logo instead of the "honor" logo)
Battery usage stats are not available (see: http://i.cubeupload.com/BXCknW.png)
Sound quality from the built-in speaker seems noticeably worse
Hereby, I'm asking you guys to help me out with all of this.
The "remote app missing" problem could be solved by someone sharing their apk file with me, that's probably the simplest one to fix.
As for the boot animation, I have no clue as I don't even know what files are responsible for that.
The same for the battery stats problem, I'm already through a couple of full-charge-to-discharge cycles as well as wiping the cache partition, but the problem remains.
The sound quality probably has to do with the DTS sound enhancer. The config file for that is either "/cust/unicom/cn/xml/dolby_config.xml" or "/cust/unicomelectric/cn/xml/dolby_config.xml" and I'm asking you to upload these files somewhere so I can compare them with mine to see if anything is different.
The device I'm using is the H60-L02 variant running the B532 ROM.
Does the 3 buttons method erase internal storage as well? I've already set up quite some apps and having to do it again wouldn't be the most pleasant surprise. But at least in this case I could make some backups and whatnot...
Also, would it work if I flashed B535 straight away or does the 3 buttons method expect the same version which is already installed, in this case B532?
pudup said:
It will wipe internal storage. You can flash any *full* ROM as long as you're not moving up or down from kitkat-lolipop/marshmallow.
Click to expand...
Click to collapse
Okay, so I decided I'd do the whole thing today. I downloaded the full B535 ROM on my PC, backed up all the stuff I care about from the phone to the PC as well, and also I downloaded the MultiTool.
Though the MultiTool thread says this in bold red:
VirusPlus said:
EMUI 3.1 WARNING! Update over rooted or system modded in EMUI 3.1 gives a BRICK.
You have to restore system and REMOVE root before every update in EMUI 3.1 for now.
Click to expand...
Click to collapse
So I also fired up Titanium Backup in order to defrost all the frozen apps, which went fine, and then I wanted to unroot the phone but I've been unable to do so so far.
To unroot, I launch the SuperSU app, navigate to the "Settings" tab and select "Full unroot". The problem being, it just gets stuck on the screen saying "Uninstalling, please wait...". I don't know how long it usually takes to complete, so far I've waited for maybe 10 minutes and nothing seems to change. Should I care about that? Is that warning about updating rooted/modified EMUI 3.1 resulting in a brick still true?
Can I skip this step and just flash the stock recovery followed by the 3 buttons method?
EDIT:
After some trial and error with the multi tool and different recoveries, I was able to finally unroot. Next, I flashed the stock recovery for B532 and attempted to do the 3 buttons method, but it would say "Install failed. The update package does not exist" (could be because I'm doing the update from a USB flash drive as I don't have an micro sd card big enough to fit the package). So I rebooted the phone into system and used the Updater to perfrom a local update where it would let me pick the USB drive. It completed without errors and then rebooted into some kind of updater (black background and some bluish emui colors) where it also took some time to finish thankfully successfully. I can right now see the phone booting and for what it's worth, the boot animation is once again the good old "honor" logo and not that ugly silvery "android" one
And now it's "Optimizing system...". I really hope it finsishes successfully as it's already a bit late here and I wouldn't like the phone to be unusable tomorrow :laugh:
36% ready...
46% it's kind of fun to watch this, and now 49%
I'd like to thank @pudup once more for helping out, I'm not really that much into flashing recoveries, roms and all that myself. Without your help I would probably be too scared to try doing something on my own :crying:
86%, 89%, 95% and 100%. Aww, what a relief Good old stock lock screen and wallpaper.

Debugging J7 Prime Restart issue

Pardon for a long story but someone gave this Samsung J7 Prime(SM-G610F) to me with an issue "An Error Has Occurred While Updating The Device Software". So I gave Samsung Smart Switch a try sadly they removed the Initialize option and old version don't seam to do what it suppose to do so I wen to a traditional Odin flashing. I then look for a stock rom for the phone that I think is the right one. Started with android 6 MM region pakistan and flashing went well. I was able to use it for a good hour or two until I notice it restarted by it self, then it keeps doing it 10-20 seconds after booting up. I though its the firmware I'm using so I went and look for Oreo version this time I region india (I don't know if region matters). So I flashed it again and tested the device again. I'm still able to use it for a good while till it restarted again. I then keep testing it to see what may be causing the problem. I notice that when the WIFI is on it just crash the phone to reboot so as soon as the phone reboots I turned the wifi off and it didn't crash anymore. I then factory reset the phone cleared everything, wipe cache then installed benchmark tools first. Thing I notice is it crashes when Google Play store is trying to install or download something. I tested it a couple of times to see when it crash and it does crash when downloading or installing something. I was still able to install 3Dmark and run it with wifi off. It completed the test without crashing so it couldn't the processor issue. I then look for another rom and tried flashing it. This time I had issue with it failing at system.img even if I use recent rom that worked. I then keep trying till flashing TWRP worked and flashing the rest of the rom is fine again.
What bothers me is why doesn't it crash during the first couple of hours. I've search similar issues and they say it may have been and app issue. I've already disabled bunch of app but nothing changed. Run the phone in safe mode but this time instead of crashing and rebooting right away it freezes for a few seconds. I suspect if google play or something being an issue since I've tried disabling it and it didn't crash for a couple of hours. Looked for allot of related thread but none of them seam to solve my problem.
I suspect either its the rom that I'm using and it can only be fixed by using the original rom, or its having a memory issue but don't know how to pin point it. Anyone can suggest on how I can debug this? I'm used to debugging things in real time and my knowledge with android is a quite slim but as a programming understanding the errors won't be a problem. I hope.
Edit: Hmm. Does copying kernel log with TWRP work or the kernel logs get overwritten every time the phone reboots? Because I see the kernet logs but don't see anything failing except for something saying SHUTDOWN but I don't think thats it. :S
Still no reply. :S I think its /system dismounting it self while doing a write operation. but it doesn't trigger until a certain amount of time after the phone is flashed or factory reset. I have to go to recovery and mount system back but that only happens on marshmallow. over version it remounts it self after the random reboot. After factory reset I'm able to install COD mobile and play a couple of match. after a long while it just decides to reboot.
I also tried z3x and after reading PIT from phone OK. the phone just reboots and flashing completes without it doing any flashing.

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