I recently bought a new, unused, stock LG G2 to replace a gray market unlocked BLU Products phone because after years of being with T-Mobile with various phones, then sliding on over to Family Mobile (Walmarts discounted subsidiary T-Mobile service), my signal dropped consistently - mainly at home. My service was fine for years before and for about the first year I switched to Family Mobile from T-Mobile, but then, I developed very poor signal at home within the past 6 months.
I thought there was something wrong with the BLU phone, so I bought the G2 about a month ago. Same problem, no difference. At home, signal was going from 0 bars to 2 bars maximum every 10 seconds making phone calls impossible. I need the phone for business so you can imagine this problem is extra bad for me. When I'm out running around, my signal does reach maximum bars at times. This was the same case with the previous phone. This usually happens without rhyme or reason, but within a 1/2 mile radius from home, it's still very poor signal. After being with T-Mobile for years, it's mighty weird that this developed recently.
I've called customer service about 9 times within 2 months. It was no help. They checked service/towers/coverage and everything is fine and well covered in my area apparently. I've been all over the web looking for answers, especially regarding a winning APN. I've used Family Mobile recommended APN settings, T-Mobile's recommended APN settings, I even used a combination of the two with Family Mobile APN with T-Mobiles MMSC. and vica versa. I also bought a new Family Mobile SIM card. So far, that's helped the most. I now usuallly drop down to one bar, no less, and stay there while at home but it's still not good enough. I also get 4G LTE now since installing and activating the new SIM, but data isn't steady either, and pages load slowly routinely.
As I understand, the At&t G2 uses the same and more bands than T-Mobile, so tower reception should be fine. Do any of you have an idea of what direction to go next? Is it a problem that this is a AT&T branded phone that I'm trying to put on the the Family Mobile network? An unknown to me tweak to the APN?
Related
I left sprint for the galaxy S 4g on the the day it was available, and have been very, VERY unhappy with the reception on the phone. I checked the coverage maps on t-mobile.com before I switched, and both my work and home locations are supposed to be in "maximum coverage" areas for voice AND data, but I am getting only 1 - 2 bars and edge (EDGE!!!) most of the time. often the phone drops to "no service" at my work location.
I love the device, but I never, NEVER had these issues with sprint. I can't believe that I actually see the E network symbol at the top of the phone, and not at least 3G.
Could this be a radio problem? Or are the coverage maps at t-mobile.com that inaccurate?
At least for the two locations where I have less-than-ideal coverage, the T-Mobile maps hint at that.
Both on a Nokia N900 (3.5G) and my SGS4G, what I actually get is probably a notch or two down -- for example, "4G Good" means I probably get 4G outside, but more likely am getting 3.5G or 3G, especially if I'm inside.
Life in LA said:
I left sprint for the galaxy S 4g on the the day it was available, and have been very, VERY unhappy with the reception on the phone. I checked the coverage maps on t-mobile.com before I switched, and both my work and home locations are supposed to be in "maximum coverage" areas for voice AND data, but I am getting only 1 - 2 bars and edge (EDGE!!!) most of the time. often the phone drops to "no service" at my work location.
I love the device, but I never, NEVER had these issues with sprint. I can't believe that I actually see the E network symbol at the top of the phone, and not at least 3G.
Could this be a radio problem? Or are the coverage maps at t-mobile.com that inaccurate?
Click to expand...
Click to collapse
If you are getting EDGE you are in a 2G area. I have a 2G tower close enough that it would smash my motorhome if it fell over. I get between 4 to 16KB/sec transfer rate. From the research I've done, T-M is putting up new towers but they have a long way to go before the coverage is going to be available. Also I have found that when I am surfing the web, My phone misses calls. When I am talking on the phone, my computer can't surf the web very well. T-M claims they have 4G in place in major service areas but the reviews I've read they are lucky if it's 3.5G.
thanks
I am swapping the device today after work. hopefully, it resolves my issues. If not, it's back to sprint. (they called me with a "win back" pitch the other day, maybe they'll refund the ETF I paid...
Life in LA said:
If not, it's back to sprint.
Click to expand...
Click to collapse
Had to chuckle a bit with the recent announcements in the business world. Thankfully, any device we just bought will be obsolete by the time any merger goes through...
Bummer
well, it wasn't the device!
Brand new unit, and I'm sitting here at work with 1 bar and EDGE network! (despite the fact that the coverage maps show me in the maximum coverage area for voice and data!) NEVER in the 2 years I had sprint did I ever see the edge network pop up on my phone.
Back to sprint I go!
Life in LA said:
Brand new unit, and I'm sitting here at work with 1 bar and EDGE network!
Click to expand...
Click to collapse
How are you holding the device? do you have a shock-case for it?
Nearly every cell phone i have ever used suffered from the "Grip of Death" problem that was over-hyped on the iPhone. It's a normal and natural interaction that if you are holding both sides of the phone your signal will be crap.
T-Mobile just has spotty coverage in some areas. I live in a highly populated area, and I still lose 3G in certain places. I don't even get reception in my apartment, but my laptop with Verizon 3G does. I left AT&T because of a lack of Android devices, and my wife and I were sucked in by T-Mobile's free smartphone sale thing. Now AT&T has the Atrix and another cool phone and we're stuck with crappy coverage.
So we've been testing a Verizon and T Mobile phone (currently have Sprint) as Sprint has been pretty poor in our area as of late. The T Mobile phone is a Galaxy Blaze, and with it we get amazing 4G signal in the street outside our house. However, we can move literally 3 feet closer to the house, and the signal will drop to absolutely nothing. Inside the house it just frequently switches between very low 4G and very low Edge signal. Sometimes it works, sometimes it doesn't. Is there any chance that a different phone (we want Nexus 4's) would have stronger reception and not have this problem, or is our house pretty much screwed?
Different internal radios will be different, yes.
However, I get absolutely no signal in my house with my T-Mobile S3. I don't find this to be a problem since T-Mobile has native calling over WIFI. Whole house is covered by strong WIFI signal and the call quality has been pretty great when used that way. I don't know if you can get WIFI calling onto the Nexus 4, I would guess probably not but who knows (maybe someone has found a way) - I'd have to research that.
I don't know how well a signal repeater would work, but it seems like it could since you could place it outside the home where it would have access to a great signal and repeat it inside.
If your Sprint phone can roam on Verizon, I'd question how much of a difference it would make to switch to Verizon itself. I have had both and the signal in my home was basically the same - the Sprint phone was connected to the same Verizon towers the Verizon phone was. I'm sure there might be some technical reasons there would be differences at some point (radios, how roaming is dictated), but I never noticed them in practical use.
Depends on the plans you're looking at and where you're willing to compromise.
For whatever reason, roaming doesn't seem to fix the problem on Sprint here. Verizon gets great signal, but 4 days in the 2gb plan is clearly not going to work. This pretty much leaves T-Mobile our only choice. T-Mobile also seems to just get better and faster service everywhere we go, so it would still be better than Sprint, as we're used to not having service at home anyway. It would just be unfortunate to have to continue like that.
I have been using my nexus 5 on ATT since the Nexus 5 debuted. I just switched over to Tmobile for the $80 unlimited plan. I feel like I made a mistake. Since the switch, service has been less than stellar, I get maybe 3 bars of LTE in most places and even on the main interstate its still a bit dodgy.
the main gripe is that I now cant even go a day on a single charge with my nexus 5, when I was on ATT I could go almost 2 days with my GPS, wifi, Data all enabled and all apps greenified.
and Yes I did check the coverage map and every area I am in has full LTE coverage per their map. frommy Home, my route form home to work and even my work. all LTE yet i still only get a few bars and constant switching back and forth between 3G, HSPA and LTE. Many times my phone wont make it back to LTE from HSPA, I have to use airplane mode to toggle it back. when I was on ATT i had none of these problems.
I was wondering if anyone else in here has made the switch from AT&T to TMobile and how was their experience with service and battery life?
This is totally subjective. Completely depends on where you live and work and what the tmo signals are like vs att
sent from my hammerhead
I switched to T-Mobile back in the Beginning of April with a Galaxy S4 international. The 3G coverage sucked., and that model could not do LTE. Before May I ended up buying a Nexus. The default Google Kitkat ROM had kinda sucky battery from what I remember, but I only had it for a day. I switched to Cyanogenmod and have much better battery life. Depending on what I do on the phone, I can end up with 30-80% battery left. There is a bunch of variables to my usage such just checking emails to playing games and listening to music on the phone and playing Pandora or Stitcher in the car.. And I use a Live wallpaper.
LTE coverage is fair but not great, but I am saving over $25 a month.
ldubs said:
This is totally subjective. Completely depends on where you live and work and what the tmo signals are like vs att
sent from my hammerhead
Click to expand...
Click to collapse
Where I live, the AT&T and Tmobile LTE coverage maps are virtually identical and I notice no difference in LTE signal strength just going by the bars in the phone screen.
even at home, i always only got 1 bar ot LTE with AT&T and its the same with Tmobile.. only 1 bar of LTE.
my battery drain stinks with Tmobile service on my nexus 5. i put in my wifes ATT SIM and tried it out for a day and battery life was much better with no other changes. so I know its the tmobile service thats doing it.
Alright, first some general info:
Phone: Nexus 5 T-Mobile Branded
Software: Android L
Plan: Unlimited Data 30$/month
Location: Urbandale, IA
Troubleshooting Steps: Just about everything, called customer care talked to them and walked through all their steps, checked APN settings, restored phone, tried a lower OS on the phone, tried a different radio, tried new SIM, disabled common house hold possible interference (Wifi, Microwaves, ect.), tried other phone (Blackberry Torch, Samsung Galaxy SI(Vibrant) and SII), I do have WIFI calling on those phones, but it's a pain in the rear to have to changed phones every time I get home, and I'm not going to use those as all of them are outdated, don't tell me to get a new phone as this one is not even four months old. I'm an IT Cyber Security Specialist, so I have the background knowledge of how to fix many tech issues. So save the BS and give it to me straight please.
Problem:
As you most likely can tell from the title, I don't have service in my home. I sometimes do, but it's gone and I haven't even touched/moved the phone. I've always had terrible coverage in my home, but never this bad. I can walk ten feet out of my garage or front door and have three to four bars. If i go down a few houses into my neighbors home I have perfect signal (That also rules out the possibility of the house's building material causing problems as the house is the same material and finish as mine, it's not more then four years old.) I don't understand what is happening here...it's beyond a lot of things I've seen. I can receive a text, pick up my phone to respond and then my service is instantly gone before I hit send. It's like its purposely being dropped (That's just a stupid idea though). So I honestly have no clue what is going on according to the pre-paid coverage map I should have "Good" service where my house is located yet I continually drop signal. I get great service in most other area's and do not have the signal dropping in and out anywhere else, so I'm really confused as to what is happening here. The Nexus 5 doesn't currently support WiFi calling as Nexus devices are pure Google devices and can't be modified by the carrier with things such as bloatware, custom OS, ect, hence no WiFi calling. Any help would be appreciated.
Hmm strange. Have you tried different modems/radios? Is your house like literally right next to the tower? Is it just T-Mobile that this happens to? I have a friend with a metal roof and signals for cell phones get weakened badly in their house.
I have the exact same thing and I can say in my case it is not the phone(and most likely the same for you).We have 3 different providers(Tmob,Orange and 3 as im in the UK) and between us access to 8 different phones- N5,N4,HTC Desire,HTC One M7,ZTE Blade,LG O3D,Iphone 4s an8 5s.
All with different radios,modems etc and they all exhibit the same issues with the only same factors being my house and whats in it and its geography.
It`s one of those things that we have got used to since moving into the house-god knows what the neighbours think of us leaning out the windows and doors to make calls:laugh:
I did a search and couldn't find a good spot to ask about plans so hopefully this fits here.
Recently upgraded from N4 to N5, since I now have have access to LTE (and T-Mobile has recently rolled out Band 2 coverage just about state wide in my state) it has opened up my service provider options. Currently on ST (AT&T) $45 a month, was hoping to be able to switch to something else and gain LTE speed (I have an early sim card and no LTE speed) and maybe save $5 or so a month.
Came across an ad for MetroPCS (MVNO for T-Mobile) offering a free LTE phone with porting of a non T-Mobile # (since I'm on AT&T right now I should be eligible). Figured I could pick up a free phone, drop the sim card into my N5 and keep the phone has a spare/give it to my son/sell it.
I have 2 questions:
1. If I were to give it to my son, would I have to use MetroPCS for service or could I use it on T-Mobile or any of its MVNOs (eyeing the $30 text/data plan). From what I have read I think it would be stuck on MetroPCS unless I unlock it, which is apparently a little difficult for their GSM devices.
2. Not sure if anyone would know the answer for sure, but the large majority of my data is used streaming music on pandora to my car radio (Android headunit running pandora app that connects to my phone via wireless tether). The appeal of MetroPCS vs. other MVNOs was even tho I lose 2GB of data (3 vs. 5) I save $5 a month and if my pandora steaming doesn't count then my monthly usage goes from about 4.5GB down to 2GB. I assume that MetroPCS just looks at the servers on the web the data is coming from and then flags anything from Pandora has not to be against my quota, it doesn't care if my phone then shares that data via wifi to another Android device.
Anyway thanks for any answers or feedback.
Well I have working tether now, I'll report back about the answer to 2. And I will steal a t-mo sim from another phone and check 1. but I believe the answer is it will only work with metropcs sims and not any t-mobile mvno.
OK to answer #2 it appears that A. MetroPCS is lying just streaming pandora on my phone seems to eat up data (or something is eating it up at an alarming rate with my phone idle and just playing pandora) and it most certainly is counted towards my data cap when its on a tethered device, in fact their whole data usage seems to be a big scam. According to the MyMetro app I have used 800mb in 3 days, this is with playing about 2 hours of pandora (which shouldn't count) 3 short trips of navigation, about 20 emails (none with attachments, just short text only emails) and about 10 minutes of web browsing. On ST that wouldn't have been more than a few hundred MB.
And lastly their coverage map isn't even remotely close, 3 separate times I have been outdoors on a main road in an area that is solid dark purple even at the most zoomed in level and I can travel a good mile in every direction before I get any kind of signal, let alone a 4G LTE signal.
/Rant