Related
i had tried to install a custom rom and my phone is not starting in either way
it is neither starting in download mode ; the normal on nor in the recovery mode
i have already done this rooting and i am not new to installing custom rom in my device i.e. SAMSUNG GALAXY ACE.
i have also tried to boot it by using usb jig but it failed.
so guys do u have any idea how i can get my phone back or is it bricked for ever.
please share ur views.
Can you link the ROM you flashed?
If you take out the battery then put it back in, then turn it on (or attempt to), does it do anything at all? Vibrate, flash something, anything?
If you plug it in to your computer, does it recognize anything as plugged in, even just a driver?
orangekid said:
Can you link the ROM you flashed?
If you take out the battery then put it back in, then turn it on (or attempt to), does it do anything at all? Vibrate, flash something, anything?
If you plug it in to your computer, does it recognize anything as plugged in, even just a driver?
Click to expand...
Click to collapse
i used this rom to flash
ROM & Kernel] Ace-i-Sure GT-S5830i
by .:: BRIJESH ::.
i tried what u said but its of no use
my phone doesnot respond 2 any of these thing it simply stays in off mode
nvnanda said:
i used this rom to flash
ROM & Kernel] Ace-i-Sure GT-S5830i
by .:: BRIJESH ::.
i tried what u said but its of no use
my phone doesnot respond 2 any of these thing it simply stays in off mode
Click to expand...
Click to collapse
hmm.
Here is the ROM you flashed then
http://forum.xda-developers.com/showthread.php?t=2013936
I notice it says this
Caution: This update should be strictly applied to the devices which are having the model number as ACE S5830i and is not for S5830 model. If you still continue to update in your S5830 model, then we should not be held responsible for any damage happened.
Click to expand...
Click to collapse
Sounds like you didn't have the i version...
To unbrick try the method here
http://forum.xda-developers.com/showthread.php?t=1840645
the 2nd section on unbricking, there's a chance you are missing the drivers necessary to have your computer recognize it and restore it. It's worth a shot.
orangekid said:
hmm.
Here is the ROM you flashed then
http://forum.xda-developers.com/showthread.php?t=2013936
I notice it says this
Sounds like you didn't have the i version...
To unbrick try the method here
http://forum.xda-developers.com/showthread.php?t=1840645
the 2nd section on unbricking, there's a chance you are missing the drivers necessary to have your computer recognize it and restore it. It's worth a shot.
Click to expand...
Click to collapse
i have the i version
but can u tell me more about how to install those drivers in my pc
nvnanda said:
i have the i version
but can u tell me more about how to install those drivers in my pc
Click to expand...
Click to collapse
Follow the guide I linked you to step by step from this section
How to Unbrick Ace 5830i / How to use odin -
orangekid said:
Follow the guide I linked you to step by step from this section
How to Unbrick Ace 5830i / How to use odin -
Click to expand...
Click to collapse
i understand what u mean to say but my phone doesnot start in download mode and usb jig is not working
nvnanda said:
i understand what u mean to say but my phone doesnot start in download mode and usb jig is not working
Click to expand...
Click to collapse
Oh, I didn't actually watch the video, I assumed "unbrick" had something to do with maybe not being able to access Download Mode.
Something crazy, are you sure your battery is in correctly, and are any of the pins that connect to the battery from the phone bent?
orangekid said:
Oh, I didn't actually watch the video, I assumed "unbrick" had something to do with maybe not being able to access Download Mode.
Something crazy, are you sure your battery is in correctly, and are any of the pins that connect to the battery from the phone bent?
Click to expand...
Click to collapse
yes buddy everything is correct my phone doesnot start in any mode known
nvnanda said:
yes buddy everything is correct my phone doesnot start in any mode known
Click to expand...
Click to collapse
Sounds hard bricked to me, let me see if someone with more knowledge on that phone has better insight.
It does sound like its hard bricked.
If usb jig didn't work for you, then only Samsung can fix it for you.
As for warranty, depending on what reason you give them for the "sudden death" of your phone, you might be able to claim it.
Your phone's hard bricked. Get it repaired in the service center!
Sent from my GT-I9070 using xda premium
orangekid said:
Sounds hard bricked to me, let me see if someone with more knowledge on that phone has better insight.
Click to expand...
Click to collapse
thanks man
i would really appreciate if anyone tells me how to get my phone back
thank you for understanding my problem
nvnanda said:
thanks man
i would really appreciate if anyone tells me how to get my phone back
thank you for understanding my problem
Click to expand...
Click to collapse
You should probably call Samsung for a possible warranty claim at this point.
orangekid said:
You should probably call Samsung for a possible warranty claim at this point.
Click to expand...
Click to collapse
i don't have the warranty but can you tell me how much will they ask for repairing my ace??
nvnanda said:
i don't have the warranty but can you tell me how much will they ask for repairing my ace??
Click to expand...
Click to collapse
They might honor the warranty without having to "have" anything, just ask them. I have no idea how much they'll charge.
Motherboard replacement - anywhere around 2500INR
Approx 50USD.
There's one last thing to try.
JTAG. If you don't know how to do it, ask these guys if they can help you with your phone. http://mobiletechvideos.mybigcommerce.com/
They're very good and trustworthy, and their service is great.
It may not start in Download mode, but I'm quite sure a JTAG is still in point. If it doesn't boot into Download mode, it means bl.bin got messed up, which is something unusual since only Samsung code/flashable through ODIN can change that file.
Phistachio said:
There's one last thing to try.
JTAG. If you don't know how to do it, ask these guys if they can help you with your phone. http://mobiletechvideos.mybigcommerce.com/
They're very good and trustworthy, and their service is great.
It may not start in Download mode, but I'm quite sure a JTAG is still in point. If it doesn't boot into Download mode, it means bl.bin got messed up, which is something unusual since only Samsung code/flashable through ODIN can change that file.
Click to expand...
Click to collapse
do i have to send my mobile to them or they will provide free guide to unbrick it?
i reside in india so what i have 2 do?
nvnanda said:
do i have to send my mobile to them or they will provide free guide to unbrick it?
i reside in india so what i have 2 do?
Click to expand...
Click to collapse
You will have to send it to them and it will cost money. It's not something you can get a guide to do - they need to hook up hardware to the phone and that hardware is more expensive than paying them to do it, and not a "do it yourself" kind of thing.
You could search for JTAG repair in your country. Shipping might not be too bad in a small pre-paid USPS PMI box if you have access to that - I sent a small box to Russia for $13 USD
Sent from my SGH-T999 using xda app-developers app
Hello, I have rooted my Xperia C and It was 1st time that i rooted my phone , but after rooting it I found that it has become complicated for me to use rooted phone,as I am not having any knowledge what to do after rooting my phone. So I decide to unroot it, but I already deleted my some in-built apps without doing backup of them :crying:. I have tried every thing that I could do to bring my phone to stock and claim warranty , but I was not able to succeed in any method that I tried..
Following are the methods which I tried to reset my phone and to bring it to stock-
1- done factory reset - (not worked)
2- try to reset using PC Companion but now PC Companion is not detecting my phone
3- At the end I thought of fixing this issue using FLASH TOOL , I have the new Android 4.2.2 16.0.B.2.6 firmware.ftf update of Xperia C, but when I tried to install it using the flashtool, it also not working at all. When ever I starts flashing it getting abort again and again... :crying:
I am really confused what should I do now I tried every thing :crying: ...Please help me if any one can tell what I should do now???
I haven't unlock mu boot loader, I just rooted my phone and deleted some in-built apps now I unrooted it, so Should I go to service center to claim warranty ??? please help me and a very big thanks In advance.....
are you able to boot ?
r u getting home screen ?
secondly for those who wants to unroot their system
plz follow below step
download and install supersu( by chainfire xda)
then go to setting
over there in the very bottom you will find a option fullunroot
use that
check screen shot for more idea
Yes i am able to boot
chauhanjayc said:
are you able to boot ?
r u getting home screen ?
Click to expand...
Click to collapse
all function of my phone are working properly, It just that I am thinking of claim My warranty by sending my phone to sony service center, but I am worried that they will come to know that my phone was rooted , as some in-built apps are missing from it...
Already unroot the Phone
chauhanjayc said:
are you able to boot ?
r u getting home screen ?
secondly for those who wants to unroot their system
plz follow below step
download and install supersu( by chainfire xda)
then go to setting
over there in the very bottom you will find a option fullunroot
use that
check screen shot for more idea
Click to expand...
Click to collapse
thanks but I have alreaded unroot my Xperia C , what I should Do Now ???
Mohit Goyal said:
thanks but I have alreaded unroot my Xperia C , what I should Do Now ???
Click to expand...
Click to collapse
what is your pc compainen showing
---------- Post added at 11:09 AM ---------- Previous post was at 11:06 AM ----------
Mohit Goyal said:
all function of my phone are working properly, It just that I am thinking of claim My warranty by sending my phone to sony service center, but I am worried that they will come to know that my phone was rooted , as some in-built apps are missing from it...
Click to expand...
Click to collapse
if i am not wrong then root doesn't void warranty
may i know why do you want to send you phone to sony store
tell me the system app i will upload here
It's simple.. Dial *#*#7378423#*#* and do customization reset.. Your phone will become new with all built in apps
Sent from my C2305 using xda app-developers app
prashh17 said:
It's simple.. Dial *#*#7378423#*#* and do customization reset.. Your phone will become new with all built in apps
Sent from my C2305 using xda app-developers app
Click to expand...
Click to collapse
may b not possible as its for those whose has not change phone states with root
I want to send it to service center to conform that my warranty is claimable or not
chauhanjayc said:
what is your pc compainen showing
---------- Post added at 11:09 AM ---------- Previous post was at 11:06 AM ----------
if i am not wrong then root doesn't void warranty
may i know why do you want to send you phone to sony store
tell me the system app i will upload here
Click to expand...
Click to collapse
Root your phone definitely voids warranty and unrooting brings it back, only if the members of service center don't find that u have rooted your phone ...
and I want to sent my phone to service center so that I can find out that my my phone's warranty is still claimable or not. and if claimable they I can get my phone in way it was 1 day of purchase ...
And frankly saying I don't remember that which In-built software I delete when I rooted my phone, so please paste here all the apps which are in system folder, or tell me how can I transfer them in system folder again, Do I need to root my phone again.. thanks..
dud its almost 400 mb
have you used sony update service tool
http://software.sonymobile.com/update_service_setup
try that it will surly work
make sure you back up all data which is stored in internal storage
as it will wip every thing except external storage
plz report back with error msg if you face
Yes @chauhanjayc Is saying rite..
prashh17 said:
It's simple.. Dial *#*#7378423#*#* and do customization reset.. Your phone will become new with all built in apps
Sent from my C2305 using xda app-developers app
Click to expand...
Click to collapse
Thanks for your reply :fingers-crossed:
But, @chauhanjayc is absolutely Rite, Dial *#*#7378423#*#* and do customization reset is exactly the same of doing factory reset of your cell phone, as I have removed my some system apps so they are removed form the system of my phone, so factory rest or Dial *#*#7378423#*#* and do customization reset will not bring them back , but I appreciate your reply:fingers-crossed:
ok let me try this I haven't tried it... thanks..
chauhanjayc said:
dud its almost 400 mb
have you used sony update service tool
http://software.sonymobile.com/update_service_setup
try that it will surly work
make sure you back up all data which is stored in internal storage
as it will wip every thing except external storage
plz report back with error msg if you face
Click to expand...
Click to collapse
let Me try this... Thnaks:good:
Finally Got The solution , A Very Big Thanks to you @chauhanjayc
chauhanjayc said:
dud its almost 400 mb
have you used sony update service tool
http://software.sonymobile.com/update_service_setup
try that it will surly work
make sure you back up all data which is stored in internal storage
as it will wip every thing except external storage
plz report back with error msg if you face
Click to expand...
Click to collapse
:victory::fingers-crossed: Dude, A big-big thanks to you, seriously I am saying this from bottom of my heart..
Finally I got my solution after 2 days of research of web only just because of u @chauhanjayc, I have done every thing to get a solution to my problem, checked lots of blog and sites and finally with your help I finally found my solution ....
thanks again @chauhanjayc and Xda-developers , you guys are really awesome :good:
Carry on your great work, It helps and Inspire lots of people :angel::angel::highfive:
Mohit Goyal said:
:victory::fingers-crossed: Dude, A big-big thanks to you, seriously I am saying this from bottom of my heart..
Finally I got my solution after 2 days of research of web only just because of u @chauhanjayc, I have done every thing to get a solution to my problem, checked lots of blog and sites and finally with your help I finally found my solution ....
thanks again @chauhanjayc and Xda-developers , you guys are really awesome :good:
Carry on your great work, It helps and Inspire lots of people :angel::angel::highfive:
Click to expand...
Click to collapse
hy dud
we all here are help to each other
i m happy too
chauhanjayc said:
dud its almost 400 mb
have you used sony update service tool
http://software.sonymobile.com/update_service_setup
try that it will surly work
make sure you back up all data which is stored in internal storage
as it will wip every thing except external storage
plz report back with error msg if you face
Click to expand...
Click to collapse
Whats the difference between this software and the sony pc companion update feature?
andiemerchcomia said:
Whats the difference between this software and the sony pc companion update feature?
Click to expand...
Click to collapse
this one is for those who are stuck at sony logo (bootloop)
and sony comp. is for those who are able to boot
basically this one is a official flash tool and pc comp. is a sony pc kit having some of extra features....
Thanks. So i could either use them to repair my xperia if i want to go back to stock.
Sent from my iPad using Tapatalk
andiemerchcomia said:
Thanks. So i could either use them to repair my xperia if i want to go back to stock.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
yap
matter is what is the condition of your phone
use this tools accordingly
now one major benefit of pc comp. is even if you are upgrading or repairing your phone it will keep you phone on until the software download finishes ,
where in sony update service will do ask you to connect you phone in flash mode so no way you can use your phone while software is downloading...
Update service link is not available
Mohit Goyal said:
let Me try this... Thnaks:good:
Click to expand...
Click to collapse
This link specified to update service is unavailable..
Is there any other way to update service..
Mohit Goyal said:
Hello, I have rooted my Xperia C and It was 1st time that i rooted my phone , but after rooting it I found that it has become complicated for me to use rooted phone,as I am not having any knowledge what to do after rooting my phone. So I decide to unroot it, but I already deleted my some in-built apps without doing backup of them :crying:. I have tried every thing that I could do to bring my phone to stock and claim warranty , but I was not able to succeed in any method that I tried..
Click to expand...
Click to collapse
Get the Guide telling how to Install Stock Software On Xperia C :
http://forum.xda-developers.com/son...ck-android-t2832005/post54481440#post54481440
(Visit the Update on this Thread)
need help
I have htc desire 620 g i have deleted some system apps after rooting my phone. Can you help me to get my system apps to get the warranty back. Please help
Hi everyone!
Just a little question, as I'm facing this situation right here:
is there a way to revive a phone that doesn't boot, nor lets me access recovery mode or fastboot or bootloader?
UltimateGoblin said:
Hi everyone!
Just a little question, as I'm facing this situation right here:
is there a way to revive a phone that doesn't boot, nor lets me access recovery mode or fastboot or bootloader?
Click to expand...
Click to collapse
Which phone are you talking about?
I'm talking about the Alcatel V860. It's absolutely an uncommon model, that's the reason why I'm speaking in general.
UltimateGoblin said:
I'm talking about the Alcatel V860. It's absolutely an uncommon model, that's the reason why I'm speaking in general.
Click to expand...
Click to collapse
Please ask specific questions as its related to the phone model. I'm not hopefully about it. You can get it serviced by "bootloader repair" Should be about 40$.
Some of the more common phones can be unbricked on your own.
LS.xD said:
Please ask specific questions as its related to the phone model. I'm not hopefully about it. You can get it serviced by "bootloader repair" Should be about 40$.
Some of the more common phones can be unbricked on your own.
Click to expand...
Click to collapse
I've already posted here, but I received only one answer, so I decided to speak more general just to know if it is theoretically possible to rescue a phone in the situation I described.
Anyway, do you think that there is no way that the pc can communicate with a phone that doesn't even reach the bootloader?
Ok, I'll ask a different question: the phone I'm talking about ended up this bad while flashing an official OTA.
How is that possible?
I thought there was no possible way that an OTA messed with the bootloader, or the recovery... or fastboot! Doesn anyone know what could possibly have gone wrong during the update?
UltimateGoblin said:
Ok, I'll ask a different question: the phone I'm talking about ended up this bad while flashing an official OTA.
How is that possible?
I thought there was no possible way that an OTA messed with the bootloader, or the recovery... or fastboot! Doesn anyone know what could possibly have gone wrong during the update?
Click to expand...
Click to collapse
Actually, it seems like your phone is bricked, there are some methods to unbrick some phones but I don't know if they would work for you, just try to do a Google search how to unbrick a bricked phone, and it might return with some useful stuff, try everything that's possible, because nothing worst can happen over a brick(except it can blast in your hand if you connect a high voltage in place of battery)(lol, it won't happen! )
Hit Thanks if I helped sent from my SM-T211
Already done that, I'm giving up if my pc cannot communicate with the phone.
At this point I'd only like to know how could an OTA corrupt the bootloader.
UltimateGoblin said:
Already done that, I'm giving up if my pc cannot communicate with the phone.
At this point I'd only like to know how could an OTA corrupt the bootloader.
Click to expand...
Click to collapse
Only thing you can do now is, go to store(from where you buy your phone, act dumb and tell them that this won't turn on, they might replace your phone!
Hit Thanks if I helped sent from my SM-T211
Thanks. Anyone else?
UltimateGoblin said:
Thanks. Anyone else?
Click to expand...
Click to collapse
So, what exactly you did?
Hit Thanks if I helped sent from my SM-T211
It wasn't me, it was my cousin, who flashed an OTA which apparently corrupted all the layers of the OS. I believe him, but I find it incredibly difficult to happen, so I wanted to know if that could really happen.
UltimateGoblin said:
It wasn't me, it was my cousin, who flashed an OTA which apparently corrupted all the layers of the OS. I believe him, but I find it incredibly difficult to happen, so I wanted to know if that could really happen.
Click to expand...
Click to collapse
What do you mean by ota corrupting all layers of os?
I never heard of it.
Hit Thanks if I helped sent from my SM-T211
It means that the flashing went bad and now the phone is unusable. I cannot make it communicate with the pc. No access to recovery nor bootloader nor fastboot nor anything.
UltimateGoblin said:
It means that the flashing went bad and now the phone is unusable. I cannot make it communicate with the pc. No access to recovery nor bootloader nor fastboot nor anything.
Click to expand...
Click to collapse
Try smart phone flash tool(on pc), I recently came across a thread in which author said he have a hard bricked xolo phone and it don't boot to anything, but responds to SP Flash tool. Give it a try, if might work.
I don't have it's link, Google it
Hit Thanks if I helped sent from my SM-T211
UltimateGoblin said:
It means that the flashing went bad and now the phone is unusable. I cannot make it communicate with the pc. No access to recovery nor bootloader nor fastboot nor anything.
Click to expand...
Click to collapse
Did that worked?
Sent from my SM-T211 using xda app-developers app
Hey guys, before i started rooting and installing cyanogenmod on my phone i forgott to do a backup and now i want to do it but i dont have it, is there possible to download it from somewhere?
donhilaslt said:
Hey guys, before i started rooting and installing cyanogenmod on my phone i forgott to do a backup and now i want to do it but i dont have it, is there possible to download it from somewhere?
Click to expand...
Click to collapse
Possibly you might be able to find a stock ROM image, but that depends on what kind of phone it is. You wouldn't expect a mechanic to give you advice about how to fix your car without telling him what kind it was, so how can you expect anybody to help you with your phone without telling us what phone it is?
Planterz said:
Possibly you might be able to find a stock ROM image, but that depends on what kind of phone it is. You wouldn't expect a mechanic to give you advice about how to fix your car without telling him what kind it was, so how can you expect anybody to help you with your phone without telling us what phone it is?
Click to expand...
Click to collapse
wwops soory for that, its samsung galaxy s2 plus.
donhilaslt said:
wwops soory for that, its samsung galaxy s2 plus.
Click to expand...
Click to collapse
Here ya go! http://forum.xda-developers.com/showthread.php?t=2387725
With Odin and Samsung phones, you can usually easily restore to factory settings as long as you can still boot into recovery, so you've lucked out in that regard.
This is a factory image, of course, so any of your data is already gone, but I'm sure you already know that.
Planterz said:
Here ya go! http://forum.xda-developers.com/showthread.php?t=2387725
With Odin and Samsung phones, you can usually easily restore to factory settings as long as you can still boot into recovery, so you've lucked out in that regard.
This is a factory image, of course, so any of your data is already gone, but I'm sure you already know that.
Click to expand...
Click to collapse
omg thank you very much!! i cant say how much thankful im am in word xD
Planterz said:
Here ya go! http://forum.xda-developers.com/showthread.php?t=2387725
With Odin and Samsung phones, you can usually easily restore to factory settings as long as you can still boot into recovery, so you've lucked out in that regard.
This is a factory image, of course, so any of your data is already gone, but I'm sure you already know that.
Click to expand...
Click to collapse
actually bad news its a virus :s
im new here so... im not sure if this is the right place to post. i have a lg stylo i have been trying to root for 3 days now and nothing. super user shows up and asks for a binary update but will not do it. root checker shows no root same with flashify. i have done factory resets and the one with the vol down key and power button. no luck super user shows up no matter what but no root no matter what method i try, the one listed here (one click?) and another like it where you add stuff manualy. i havent had any luck can someone help please. as a side note i dont know if its related to rooting my phone or a secondary issue but my rear facing camera refuse to work now. just shows black for a second then back to home screen. im on 5.1.1. thank you for reading
Please post which variant of the phone you have, the software number (not just the Android version) you're on, and links to the tools used.
es0tericcha0s said:
Please post which variant of the phone you have, the software number (not just the Android version) you're on, and links to the tools used.
Click to expand...
Click to collapse
thank you! my software version is ms63110i according to my phone, i have tried this like 20 times: http://forum.xda-developers.com/android/development/lg-g-stylo-t-mobile-lg-h631tn-t3123165 and this also about 10 times : http://forum.xda-developers.com/android/development/guide-how-to-root-lgls770-5-1-1-t3184649
I would use the kdz to get a fresh start and try again. There are pictures in the first guide you linked to - did yours look like that or were there specific errors?
es0tericcha0s said:
I would use the kdz to get a fresh start and try again. There are pictures in the first guide you linked to - did yours look like that or were there specific errors?
Click to expand...
Click to collapse
thank you! kdz worked. i now have root! but the rear camera still wont work. is that an issue from my previous root attempts? or something else? again thank you very much
Most likely something else. The kdz writes all of the software and firmware back to the device just like it was brand new. This should resolve any software issues when completed successfully, which it obviously was...
es0tericcha0s said:
Most likely something else. The kdz writes all of the software and firmware back to the device just like it was brand new. This should resolve any software issues when completed successfully, which it obviously was...
Click to expand...
Click to collapse
that stinks, i really need the camera for work. already had the phone for a week. doubt if metropcs would take it back. maybe i can find a shop locally to take a look at it. again thank you
meanoldrunk said:
that stinks, i really need the camera for work. already had the phone for a week. doubt if metropcs would take it back. maybe i can find a shop locally to take a look at it. again thank you
Click to expand...
Click to collapse
did you try a different camera app?
meanoldrunk said:
that stinks, i really need the camera for work. already had the phone for a week. doubt if metropcs would take it back. maybe i can find a shop locally to take a look at it. again thank you
Click to expand...
Click to collapse
If a different camera app doesn't work then follow this guide by DrakenFX and return the phone to metro for a new one.
http://forum.xda-developers.com/android/development/rom-lg-g-stylo-h631-ms631-v10j-stock-t3211563
meanoldrunk said:
that stinks, i really need the camera for work. already had the phone for a week. doubt if metropcs would take it back. maybe i can find a shop locally to take a look at it. again thank you
Click to expand...
Click to collapse
Thediesel1972 said:
If a different camera app doesn't work then follow this guide by DrakenFX and return the phone to metro for a new one.
http://forum.xda-developers.com/android/development/rom-lg-g-stylo-h631-ms631-v10j-stock-t3211563
Click to expand...
Click to collapse
Correct, but try this camera app
http://forum.xda-developers.com/android/development/xcam-xdabbeb-originally-g3-stylo-t3148847
I assume you haven't delete anything since you restore using kdz. If not and this app doesn't work that mean you phone is defected. Flaah my stock restore and return/exchange
DrakenFX said:
Correct, but try this camera app
http://forum.xda-developers.com/android/development/xcam-xdabbeb-originally-g3-stylo-t3148847
I assume you haven't delete anything since you restore using kdz. If not and this app doesn't work that mean you phone is defected. Flaah my stock restore and return/exchange
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thank you for the replies. i actually did that about 8 this a.m. took it back to metropcs and they filled out a warranty claim for me. i should have a new one this week. i wouldnt have known what to without your help! thanks again