[Q] Incompatible AT&T SIM Card? - Shield Tablet Q&A, Help & Troubleshooting

I bought the LTE version a couple months ago from Amazon. They were running a deal with "free" controller and cover with the purchase.
I've tried several times to activate the cellular connection. I've tried adding to my AT&T share plan. I've tried creating a new pre-paid. I've tried the included SIM, and a couple of other Mini-SIM cards I had in my office. I keep a stash of unused sim cards to use on our corporate phones.
I get an error:
We're sorry, but the SIM card you identified isn't compatible with your device. If the information you entered is correct, you must get a compatible SIM card before you activate your device (EAPS510003)
I've tried several SIM cards.
Has anyone else had this problem? Is there a fix?

Related

[Q] My 3rd Captivate: New Problems - WiFi

Please delete this thread. It works now. I didn't do anything special. It just started working on its own (while I was with Samsung Level 2 Tech Support).
Well, not knowing sh** from shinola about things like sim cards and such (Currently on Verizon until my Captivate is delivered), it would seem logical that it is the new sim. That is the only variable that has changed. Same model phone, same networks on all three devices, same sim on first two devices that worked on all three wifi networks, different sim on third device that does not work on your business wifi. Do you not have the old sim card to try it out with?
slim6596 said:
Well, not knowing sh** from shinola about things like sim cards and such (Currently on Verizon until my Captivate is delivered), it would seem logical that it is the new sim. That is the only variable that has changed. Same model phone, same networks on all three devices, same sim on first two devices that worked on all three wifi networks, different sim on third device that does not work on your business wifi. Do you not have the old sim card to try it out with?
Click to expand...
Click to collapse
'sup slim
Sorry to have to delete my original post since (for some reason) it started to work on me while I was waiting on the phone with Level 2 Tech Support. I thought about the SIM card being the only variable. While I don't have the old SIM card to try (besides, it's been deactivated) I removed the SIM card and turned the phone on. Still, no go. (My old phones with no SIM cards work with WiFi).
So anyway, it works now for some reason. I did a factory reset, didn't work from the get-go. Kept trying and trying and finally I have had it. Called Samsung, waited on the phone, and finally it started to work!
That's good to hear.

[Q] swap sim card to stolen phone?

is the thunderbolt the same as older SIM card phones? where if a phone is stolen it cannot be deactivated? i understand that in order to activate a SIM card you have to also supply the esn number of the phone it will be paired with. but down the line when there are more LTE phones out, if someone had an activated SIM card, could they place it into a stolen phone to use it? or is there a way to blacklist a phone even if it uses a SIM card?
Are you saying that you have a stolen phone or is this just for knowing?
Take this with a grain of salt but the Verizon reps told me the SIM cards are not swappable with the LTE network. I've exchanged my phone 3 times now and they have to give a new SIM each time. They shred the old SIM.
They lied to you. I have exchanged phones never changing the sim.
Not for me 2 phones same sim, no issues here.
Sent from my ADR6400L using XDA Premium App
Perhaps all of the LTE SIM cards are the same, and the only authorization is done through the ESN code like it always has been. That way, if someone loses their SIM card (how?) it wouldn't be a big deal, and if they lose their phone, it could still be given a bad ESN and not let anyone else register it.
edifus said:
Take this with a grain of salt but the Verizon reps told me the SIM cards are not swappable with the LTE network. I've exchanged my phone 3 times now and they have to give a new SIM each time. They shred the old SIM.
Click to expand...
Click to collapse
I'm also on my 3rd Thunderbolt and still have the same SIM card I got on launch day.
pianoplayer said:
Are you saying that you have a stolen phone or is this just for knowing?
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Click to collapse
i was just wondering how it worked in comparison to the SIM card on other networks i had used in the past. when i was with T-mo i know they couldnt lock down a phone like verizon can since they where on SIM cards. so was just wondering if that was the case for our phones now that we have SIM cards?
necosino said:
Perhaps all of the LTE SIM cards are the same, and the only authorization is done through the ESN code like it always has been. That way, if someone loses their SIM card (how?) it wouldn't be a big deal, and if they lose their phone, it could still be given a bad ESN and not let anyone else register it.
Click to expand...
Click to collapse
yes, im wondering if this is the case? really im just curious if i lose my phone or it gets stolen. is it a paper weight once i report it? or is it up for sale to anyone with an activated SIM card?
3 phones same SIM for me...
Sent from my ADR6400L using XDA Premium App
Just my two cents here. There is definitely an place in the Phone Identity portion of the settings menu that states the SIM Card ID, IMEI, and MEID. It seems to me that this would make it so you can still swap devices without extra hassle, but VZW should still be able to blacklist phones reported stolen via the MEID. I could be wrong, this just seems to be the case to me.
The sim card activates the phone, upon activating it communicates with verizon database. Pure and simple verizon can and will track the MEID and if the phone is stolen or in non pay table then it won't activate. Try it out, then your tbolt off and turn it back on. The first 10 seconds upon boot you won't have signal or data. Then it comes on. It's like the same as a prl update *228. Anyways I'm getting off track here's the deal. Your phone has a seperate entity from your sim card. Both need to be clear to activate.
Morkai Almandragon said:
They lied to you. I have exchanged phones never changing the sim.
Click to expand...
Click to collapse
This is true. If you have the Thunderbolt and the Charge or any other VZW 4G LTE phone you are able to swap the sim back and forth.
you only have to replace the sim card if you cahnge your number or activate the device he sim can only be used with 1 phone number. The serial number of the sim card and the ESN of the phone both must match in the VZW system or it will not connect to the towers. I have to replace them all the time. So no you could not use a lost,stolen, or non payment phone on the network, phone still essentially a paper weight or spare parts.
I was under the impression that the sim was only applicable to LTE-level functions. The phone's main functionality is still mostly CDMA based and those functions can still be shut down if the phone is stolen. To my understanding, simply inserting the sim card into the tbolt does not just activate and associate the phone to your account. There's still an operator you have to call, right? With Tmo and att, inserting a sim card activated the phone without calling someone or going into a store.
The SIM is a RUIM which eliminates the need for an ESN swap the the best of my knowledge. I started with a LG VL600 air card and then got a thunderbolt. I was issued a new card at that time but I can swap between devices and it works without a problem. Once June 15th I fully expect this to stop working.

[Q] Xoom 3g sim card problem

Wondering if anyone can help, im using team Eos European 3g rom zoom. now i tried 1 sim card and the 3g works perfectly but when i try my other sim, i enter the pin code on screen , it accepts it, then immediately says "Sim card removed, the mobile network will be unavailable until you restart...." .
The sim card definitely isnt broken because it works in my phone and 3g modem on my pc. I've tried restarting the xoom with Wifi off and no luck.
Thanks
shaunbrookes said:
Wondering if anyone can help, im using team Eos European 3g rom zoom. now i tried 1 sim card and the 3g works perfectly but when i try my other sim, i enter the pin code on screen , it accepts it, then immediately says "Sim card removed, the mobile network will be unavailable until you restart...." .
The sim card definitely isnt broken because it works in my phone and 3g modem on my pc. I've tried restarting the xoom with Wifi off and no luck.
Thanks
Click to expand...
Click to collapse
how old is that "other" sim card? Reason I'm asking is that sim cards use different voltages and old cards tend to cause problems in modern devices.
Around here, providers usually swap sims for free if you say that you've got a problem with one, so I'd go for an exchange if your sim is older that maybe two years...
llama-power said:
how old is that "other" sim card? Reason I'm asking is that sim cards use different voltages and old cards tend to cause problems in modern devices.
Around here, providers usually swap sims for free if you say that you've got a problem with one, so I'd go for an exchange if your sim is older that maybe two years...
Click to expand...
Click to collapse
Its actually brand new, got it on the weekend. It works perfectly everywhere else. I think i'll go to the provider anyway today and see if i can try a sim swap.
This really is baffling me now. I went back to the providers store and tried a different one of their sim cards and it doesnt work either. I just cant understand why my xoom can read certain providers sim cards and not others? (Its definitely not network locked). Could it possibly be the type of sim card (as in a 32k vs 64k etc)?
Any help would be greatly appreciated

[Q] [Xoom2] APN disappears. Sim card troubles. MZ616

I visited my sister in Germany and she gave me a Vodafone branded Xoom2 UMTS (MZ616). I was able to flash it with ICS and everything works great.
I got a new sim card from ATT (I live in ghe US)and put it into the tablet. This is were my issues start.
I see no APNs. When I add an APN it disappears or I cannot save it.
I tried everything. Sometimes when I try to manually search for the network ATT pops up. When I select it, it will show bars for a short time or i may get a "sim not authorized for this network error.". When I add data roaming, it may shows the ATT APNs for a short time.
I also get an error when trying to add a simlock I get a "no sim card" error.
I am stumped. I searched the various forums and I get a lot of inconsistent info.
Is this issue related to the tablet being locked? Does that even matter? Is this some sort of region issue? Do I need to unlock the bootloader or should I use a different ROM?
I do not think the sim card is faulty.
Any help appreciated.
Sim Card Size????
So I compared the old Vodafone sim card with the 'new' AT&T sim card. The plastic outline of both cards seesm to be micro. However, the gold plated contacts on the new cards are definitely micro sim, but the old Vodafone card seems to be old school size (not sure what that size is called). If the size of the gold plated material matters, then this may be may issue. Like I said, above, when I first boot into the tablet with the new sim card I will have bars for a short time, but they disappear and the sim card does not seem to be recognized.
Can someone knowledgeable on sim card size matters as they pertain to the Xoom2 please weigh in and let me know if this is the issue?
I took a pic of the sim cards. From left to right: Old Vodafone sim, new AT&T sim, 2FF (mini sim card) for size comparison.
Please post all questions in the Q & A section. Thanks! Thread moved.
Sent from my Galaxy Nexus using Tapatalk 2

[Q] Best way to transition from regular sim card to micro Tmobile US LTE?

I am about to get the phone once it is processed. I am using an old galaxy s 4g with a regular sim card. I also have a 2 year old unused micro sim card. I wanted to know if it's best cutting the regular card to a micro sim card or activate the old unused micro sim card. Or do I have to get a newer micro sim card from t-mobile. If I do either the first two methods, will I still have lte even though they are not the newer sim cards? I have read that even if you activated the newer sim cards at a tmobile store that people didn't still get 4g(Lte) but instead got the H/H+. Others are saying that the phone or the account needs to be provisioned. I am under as an added line under my mothers account which is only a few months old if that matters. Thanks in advance.
T-Mobile doesn't need any provision. If I was you, I would personally just get a new Micro SIM, you ensure that you have the newest and latest SIM card which will ensure that you'll have the best possible experience in LTE data and cellular signal.
Call them up and they'll give you a free SIM replacement in the mail, or you can go to the store. Very easy to do.
If you did cut your sim card into a micro sim, you wouldn't get LTE with that old of a SIM card. Enjoy your phone.
To get LTE you will need an LTE enable/capable SIM card, so get a new one from Tmobile

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