Database Info

IMEI Unknown

Hi guys! I've looked all around and tried the fixes that people recommended, which is basically going back to stock.
So this is what happened to my brother's phone:
Was using the phone and all a sudden the phone freezes (He was on Android L) and he rebooted it. After rebooting, the phone went into bootloop. He downloaded some program that supposedly fixes softbrick and bootloop (by flashing stock ROM) Nexus Root Toolkit v1.8.7.
The phone was fixed.. Kinda.. He couldn't get any cell signal. Turns out his baseband and IMEI read unknown. He has the box the phone came in, to we know the physical IMEI number.
Is there a fix for this? I've tried this thread http://forum.xda-developers.com/google-nexus-5/help/lost-imei-please-help-t2529103 but it didn't work.
Any ideas?

You_got_owned123 said:
Hi guys! I've looked all around and tried the fixes that people recommended, which is basically going back to stock.
So this is what happened to my brother's phone:
Was using the phone and all a sudden the phone freezes (He was on Android L) and he rebooted it. After rebooting, the phone went into bootloop. He downloaded some program that supposedly fixes softbrick and bootloop (by flashing stock ROM) Nexus Root Toolkit v1.8.7.
The phone was fixed.. Kinda.. He couldn't get any cell signal. Turns out his baseband and IMEI read unknown. He has the box the phone came in, to we know the physical IMEI number.
Is there a fix for this? I've tried this thread http://forum.xda-developers.com/google-nexus-5/help/lost-imei-please-help-t2529103 but it didn't work.
Any ideas?
Click to expand...
Click to collapse
Try to run the "fastboot earease cache" command in fastboot. Read the sticky thread in the general forum.

bitdomo said:
Try to run the "fastboot earease cache" command in fastboot. Read the sticky thread in the general forum.
Click to expand...
Click to collapse
Sad to say, I've already tried that.. Even tried to flash stock cache image.

You_got_owned123 said:
Sad to say, I've already tried that.. Even tried to flash stock cache image.
Click to expand...
Click to collapse
Also you said the baseband is unknown. Have you tried to reflash the radio/modem image?

bitdomo said:
Also you said the baseband is unknown. Have you tried to reflash the radio/modem image?
Click to expand...
Click to collapse
I've flashed radio, but modem I have not. I'll have to try that!

You_got_owned123 said:
I've flashed radio, but modem I have not. I'll have to try that!
Click to expand...
Click to collapse
It's the same thing!
restore fully to stock using LG Flashtool. See if that fixes...

rootSU said:
It's the same thing!
restore fully to stock using LG Flashtool. See if that fixes...
Click to expand...
Click to collapse
Can you by any chance give me a link? Did a quick Google search and didn't find anything official.

You_got_owned123 said:
Can you by any chance give me a link? Did a quick Google search and didn't find anything official.
Click to expand...
Click to collapse
See my signature
Sent from my Nexus 5 using Tapatalk

You_got_owned123 said:
Can you by any chance give me a link? Did a quick Google search and didn't find anything official.
Click to expand...
Click to collapse
Or check my signature.
Someone calls it modem and someone calls it radio.

rootSU said:
See my signature
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Hey! I was reading on a thread where you helped someone fix their phone!
Did a stock flash do it for them? I got the factory images and ran the flash-all scrip and still nothing.

You_got_owned123 said:
Hey! I was reading on a thread where you helped someone fix their phone!
Did a stock flash do it for them? I got the factory images and ran the flash-all scrip and still nothing.
Click to expand...
Click to collapse
I help a lot of people. I cannot pick out individual instances.
Use LG flashtool
Sent from my Nexus 5 using Tapatalk

You_got_owned123 said:
Hey! I was reading on a thread where you helped someone fix their phone!
Did a stock flash do it for them? I got the factory images and ran the flash-all scrip and still nothing.
Click to expand...
Click to collapse
Also check if wifi mac address is changing after each reboot. Corrupted persist partition can cause problems like that and also other things like crasing apps
Check out my thread about it http://forum.xda-developers.com/google-nexus-5/general/guide-to-fix-persist-partition-t2821576. It worths a try. If it does not help then you have to buy a new motherboard or claim your warranty if you have any.

bitdomo said:
Also check if wifi mac address is changing after each reboot. Corrupted persist partition can cause problems like that and also other things like crasing apps
Check out my thread about it http://forum.xda-developers.com/google-nexus-5/general/guide-to-fix-persist-partition-t2821576. It worths a try. If it does not help then you have to buy a new motherboard or claim your warranty if you have any.
Click to expand...
Click to collapse
Perist will not mount. I hasn't seen factory image for persist partition.

You_got_owned123 said:
Perist will not mount. I hasn't seen factory image for persist partition.
Click to expand...
Click to collapse
Because there arent any. It is unique for every device like efs.

bitdomo said:
Because there arent any. It is unique for every device like efs.
Click to expand...
Click to collapse
So is that a problem?

You_got_owned123 said:
So is that a problem?
Click to expand...
Click to collapse
If you see that /persist cannot be mounted then it could be.

bitdomo said:
If you see that /persist cannot be mounted then it could be.
Click to expand...
Click to collapse
I tried wiping cache and then it gave me a bunch or partitions that were errors. With persist being one of them. After a while, I was able to clear cache with no errors.

You_got_owned123 said:
I tried wiping cache and then it gave me a bunch or partitions that were errors. With persist being one of them. After a while, I was able to clear cache with no errors.
Click to expand...
Click to collapse
Then it is up to you what are you going to do with the persist partition. You will lose nothing but time by formating the persist partition. If it not fix your problem then you have to buy a new motherboard for the phone to make phone calls either way because you dont have any efs backup.

bitdomo said:
Then it is up to you what are you going to do with the persist partition. You will lose nothing but time by formating the persist partition. If it not fix your problem then you have to buy a new motherboard for the phone to make phone calls either way because you dont have any efs backup.
Click to expand...
Click to collapse
Persist was the problem. Fixed that partition and was golden. Thank you so much all of you. Took 3 hours. So much Google.

You_got_owned123 said:
Persist was the problem. Fixed that partition and was golden. Thank you so much all of you. Took 3 hours. So much Google.
Click to expand...
Click to collapse
It would be nice if you would post how did you solve your issue. Some will learn and it could help others having the same issue.

Lost IMEI no data no WiFi, files only show in recovery, no efs Backup pls help

Hey everybody I hope someone can help me to rescue my phone.
I flashed carbon and ukm. Then wanted to change GPU governor to simpleondemand and got hot reboots. Was not able to fully boot and lost imei. I tried to restore my backup but they didn't want to boot either, same with another fresh install. Thereafter I deleted synapse folder through recovery and was able to boot my restored ROM. Now I have no imei, no data, no WiFi... In addition my files don't show the files on my phone anymore I only can see them in my recovery, all is still there. My problem is I don't have an extra efs backup only two ROM backups. First I would have liked to know how I can rescue my data? Cause its not showing on booted phone and because of that also not on computer via USB. Is there a proper way to save and what can I do to maybe save my phone. I flashed ROM for years on many different devices and something like that never happened before any help appreciated thanks!!!
Sent from my GT-N8000

Try http://forum.xda-developers.com/oneplus-one/general/fix-people-corrupt-efs-mobile-data-t2836389

OK saw this but my problem is I can't copy anything on my phone. Tried via USB and adb I can't get this file on my phone... Is there another possibility?
And its very strange that computer doesn't show files but my recovery does. And I have installed all drivers
Edit: ok found a way^^ through twrp recovery I could mount it to show on my computer so now will try
Sent from my GT-N8000

You can use TWRP to drag and drop files as MTP is a feature in TWRP now.

zephiK said:
You can use TWRP to drag and drop files as MTP is a feature in TWRP now.
Click to expand...
Click to collapse
Yup that is what I found out thanks :thumbup:
Sent from my GT-N8000

Ok get my data and imei back on coloros but no WiFi working... If I switch to cm same results as before... So this one doesn't work for me do you think I could make an RMA with color os on it?? Damn this feels painful... Never had so many problems on note 3 nexus 5 and previous devices...
Sent from my GT-N8000

Thread can be closed this one saved my ass
http://forum.xda-developers.com/oneplus-one/help/fix-brickloop-audio-fx-fc-efs-corrupt-t2879061
Sent from my GT-N8000

Glad that it worked Backup your EFS this time, just incase. Search on how to do it.

I tried all the methods but still unable to get my IMEI and baseband. i am unable to see efs partition. This happened while restoring the backup in TWRP. Please help.

nikku_hot123 said:
I tried all the methods but still unable to get my IMEI and baseband. i am unable to see efs partition. This happened while restoring the backup in TWRP. Please help.
Click to expand...
Click to collapse
tried all methods of what? Please be more specific if others are going to try and help

playya said:
tried all methods of what? Please be more specific if others are going to try and help
Click to expand...
Click to collapse
already posted here http://forum.xda-developers.com/showpost.php?p=55748042&postcount=111

nikku_hot123 said:
already posted here http://forum.xda-developers.com/showpost.php?p=55748042&postcount=111
Click to expand...
Click to collapse
I firstly flashed the coloros ROM then flashed back to cm11s and then followed the instructions of this brickloop thread you posted. That's the way I got my imei back and a fully working device. Hope this may help.
Sent from my One and only Bacon

Cris7ianO said:
I firstly flashed the coloros ROM then flashed back to cm11s and then followed the instructions of this brickloop thread you posted. That's the way I got my imei back and a fully working device. Hope this may help.
Sent from my One and only Bacon
Click to expand...
Click to collapse
Got it fixed. thanks
http://forum.xda-developers.com/showpost.php?p=55778183&postcount=139

nikku_hot123 said:
Got it fixed. thanks
http://forum.xda-developers.com/showpost.php?p=55778183&postcount=139
Click to expand...
Click to collapse
Good happy for you hope something like that won't happen to us again
Sent from my One and only Bacon

imei back up before rooting
Hi, I want to root my OPO but I don't wanna lose my imei while rooting the device.
Thus how can I back up imei before rooting?
Can smo help me with that?

angelus255 said:
Hi, I want to root my OPO but I don't wanna lose my imei while rooting the device.
Thus how can I back up imei before rooting?
Can smo help me with that?
Click to expand...
Click to collapse
There is no reason for you to lose IMEI while rooting...
Follow this guide to do everything you need to do to root: http://forum.xda-developers.com/showthread.php?t=2788632

[Q] Update to 44s, no more cell network

Hello,
I just downloaded the update to 44s.
After successful flash, it didn't ask me for a PIN after boot. I flashed using "reboot -> go to recovery".
Additionally, it says "invalid sim" and doesn't connect to any cellular network.
I am in Germany, using the stock firmware before (it was up to date, but not the 44s).
What can I do now? What was going wrong?
Thanks.
Update: I flashed cm-bacon-ac1ccf7921-to-5fa8c79c0b-signed.zip

I went back to stock, but the problem persists...

You probably lost your imei.

So in my phone's info, there is an IMEI. The IMEI SV is 00, that looks strange.
But in fact, the sim card is not working in my Galaxy S3 now anymore.
Please help
David.

That should tell you that it's possibly the SIM card that's the problem.
Transmitted via Bacon

I made sure now, after trying and trying...
Different sim works in the opo.
Sim from opo doesn't work in huawai surf stick, nor the galaxy s3.
So I have a problem I never had: a broken sim card.
So all I did this evening was because of this.
Thanks for any help, this forum is so nice.
David.

oneplus said:
You probably lost your imei.
Click to expand...
Click to collapse
How can an IMEI be lost?.... unless it is a software setting?

JeffDC said:
How can an IMEI be lost?.... unless it is a software setting?
Click to expand...
Click to collapse
It's a bug that's affected quite a few OPO owners.
Transmitted via Bacon

timmaaa said:
It's a bug that's affected quite a few OPO owners.
Transmitted via Bacon
Click to expand...
Click to collapse
timmaaa,
Hardware of software type of bug? If it's software, then couldn't/wouldn't there be a way to correct that?
Are you aware of any way to trigger the IMEI loss? I'm just starting to mess about with 3 OP's and I sure do not want to run into any issues.
Basically I unlocked and rooted an OP, set it up, TWRP'd it, and backed it up via TWRP. Then took that backup and copied it to another OP with basic unlock, rooted & TWRP'ed phone, and restored it to that phone. All seems to be working fine on both phones. Soon to do a third. If the IMEI is software stored I can see that screwing things up.

JeffDC said:
timmaaa,
Hardware of software type of bug? If it's software, then couldn't/wouldn't there be a way to correct that?
Are you aware of any way to trigger the IMEI loss? I'm just starting to mess about with 3 OP's and I sure do not want to run into any issues.
Basically I unlocked and rooted an OP, set it up, TWRP'd it, and backed it up via TWRP. Then took that backup and copied it to another OP with basic unlock, rooted & TWRP'ed phone, and restored it to that phone. All seems to be working fine on both phones. Soon to do a third. If the IMEI is software stored I can see that screwing things up.
Click to expand...
Click to collapse
It's firmware related. There are threads discussing how to fix it in the q&a section. It happens randomly as far as I know.
I don't believe the IMEI is carried across unless you're reporting an EFS partition from another device, but there's one way to know for sure, compare the IMEI's on the original device and the second one that you restored the backup on.
Transmitted via Bacon

davidbaumann said:
I made sure now, after trying and trying...
Different sim works in the opo.
Sim from opo doesn't work in huawai surf stick, nor the galaxy s3.
So I have a problem I never had: a broken sim card.
So all I did this evening was because of this.
Thanks for any help, this forum is so nice.
David.
Click to expand...
Click to collapse
so David, another question not related. If you forget the problems that you had with the SIM, is the OPO working fine on 44 now?

I am running 38 atm.
Actually I was happy to have it back, running at midnight
If I update, I will tell you.
David.

timmaaa said:
It's firmware related. ...
Transmitted via Bacon
Click to expand...
Click to collapse
Thanks for the details.

I didn't use it very much since the update, but for now, zooming with 2 fingers works, which was broken before.
David.

com.android.systemui has stopped

I get the following error:
Unfortunately the process com.android.systemui has stopped
The error just keeps repeating if I press OK.
What I did to get this error was:
Backup current ROM using TWRP
Flash a Lollipop ROM (that didn't work)
Restore my backup
and now I'm screwed
I've read somewhere about Italians having this issue and that it had to do with low battery level. I have now recharged my phone to 95% but still no dice And my phone is running US English (though I'm in Denmark).
I'm running CM11 M11.
Can anyone help?

Clean flash.
Transmitted via Bacon

timmaaa said:
Clean flash
Click to expand...
Click to collapse
And how would I do that if I cannot transfer zip files to my phone?
And would I be able to restore my backup afterwards?

You didn't say anything about not being able to transfer zips to your phone, but I'm assuming you mean while booted into Android because of the persistent error. TWRP 2.8.x has MTP enabled so if you connect your phone to your PC while booted into that recovery you can copy a zip across to flash. And no, you can't restore your backup afterwards, the whole point of a clean flash is that it's a clean flash, completely fresh. Plus, restoring a backup after flashing a ROM would overwrite the ROM you just flashed, making it a pointless exercise. Plus, the backup that you have is obviously corrupt and that's what's causing your problem.
In short: download a ROM zip (and gapps), flash the latest TWRP to your phone (if you don't already have it), copy the zips to your phone, perform a full wipe (system, data, cache, dalvik cache), flash the ROM + gapps, reboot and start fresh.
Transmitted via Bacon

The only backup you should be restoring using TiBu after flashing a ROM are user apps, and certainly not system apps. Restoring system apps will cause problems in 99.9% of all cases.

I'm kind of thinking that it's my TWRP that has some issue. I've tried restoring 3 or 4 different backups and they all come up with the same error.
I'll update my TWRP when I get home and hopefully get a bit further...

Gamm86 said:
The only backup you should be restoring using TiBu after flashing a ROM are user apps, and certainly not system apps. Restoring system apps will cause problems in 99.9% of all cases.
Click to expand...
Click to collapse
He's talking about a nandroid backup, not a TiBu backup.
Transmitted via Bacon

timmaaa said:
He's talking about a nandroid backup, not a TiBu backup
Click to expand...
Click to collapse
I know, just talking about restoring backups in general after flashing a ROM.
Hence why I said "The only backup you should be restoring..."
EDIT* misread the OP. My posts were indeed a bit out of context...

Did a clean install - no dice
Then did an install without gapps and then I get to the initial setup where I have to choose language. And then it reboots - over and over. It completely bypasses any indication that there is a SIM card in the phone.
When trying to restore my previous backups I also go straight to my home screen bypassing SIM unlock and phone unlock.
Any other suggestions?

Have you tried step 8 from the following thread: http://forum.xda-developers.com/oneplus-one/general/guides-bacon-timmaaas-how-to-guides-t2839471

Gamm86 said:
Have you tried step 8 from the following thread: http://forum.xda-developers.com/oneplus-one/general/guides-bacon-timmaaas-how-to-guides-t2839471
Click to expand...
Click to collapse
Either that or this automated tool:
http://forum.xda-developers.com/showthread.php?t=2970390
Transmitted via Bacon

Gamm86 said:
Have you tried step 8 from the following thread: http://forum.xda-developers.com/oneplus-one/general/guides-bacon-timmaaas-how-to-guides-t2839471
Click to expand...
Click to collapse
Nope. But I'm going to now Stay tuned...
Well... it's a different bootanim than CM11 - first indication that something has happened
But then Reboot from the language selection screen
I guess I'm coming to an end in terms of my phones life

kroogar said:
Nope. But I'm going to now Stay tuned...
Well... it's a different bootanim than CM11 - first indication that something has happened
But then Reboot from the language selection screen
I guess I'm coming to an end in terms of my phones life
Click to expand...
Click to collapse
Not necessarily. Do you have any signal whatsoever? Can you navigate to Settings/About Phone and see your IMEI? Don't post it here but let me know if it's still showing up.
Transmitted via Bacon

Hmm, sounds like a hardware issue to me if you can't even get passed the welcome setup without your phone rebooting... Especially after a FULL factory reset.
Does the reboot start as soon as you touch the screen? This might indicate some kind of malfunction between hardware and drivers.
Raise a ticket on the OnePlus website and request for an RMA. You might also want to file a Paypal claim to speed things up.

timmaaa said:
Not necessarily. Do you have any signal whatsoever? Can you navigate to Settings/About Phone and see your IMEI? Don't post it here but let me know if it's still showing up.
Click to expand...
Click to collapse
I can't navigate as I'm blocked by the error message. I do know my IMEI from my Google dashboard though.
I'm still puzzled by the fact that it doesn't recognize my SIM card at all.
Okay - breakthrough: I downloaded the package from this post: http://forum.xda-developers.com/oneplus-one/general/tool-oneplus-one-return-to-stock-t2970390
Ran all 3 ONEPLUS ONE - x.bat and now it has prompted me to unlock my sim card. Got through to wifi so I have higher hopes this time around Will see how it goes...

kroogar said:
I can't navigate as I'm blocked by the error message. I do know my IMEI from my Google dashboard though.
I'm still puzzled by the fact that it doesn't recognize my SIM card at all.
Click to expand...
Click to collapse
Whether you know your IMEI or not isn't the point, it's whether it's still present on your device that matters. There have been cases where the IMEI simply disappears (along with your baseband) and having no signal is a consequence of that. I hope you made a backup of your EFS at some point because it's looking like this is what's happened.
Have you tried the automated tool I linked to a few posts back?
Transmitted via Bacon

timmaaa said:
Have you tried the automated tool I linked to a few posts back?
Click to expand...
Click to collapse
Se my updated previous post

kroogar said:
Se my updated previous post
Click to expand...
Click to collapse
Ok, so you're all good now? You have mobile signal? You can see your baseband version and IMEI in the settings menu?
Transmitted via Bacon

timmaaa said:
Ok, so you're all good now? You have mobile signal? You can see your baseband version and IMEI in the settings menu?
Click to expand...
Click to collapse
Yes I see it and I can send and receive text messages.
Now I'm going to try to restore one of my previous backups again
Thanks a ton for all the help to the both of you. If I could I'd /dcc you a cold one.

kroogar said:
Yes I see it and I can send and receive text messages.
Now I'm going to try to restore one of my previous backups again
Thanks a ton for all the help to the both of you. If I could I'd /dcc you a cold one.
Click to expand...
Click to collapse
Be careful, I firmly believe it's a backup that caused this problem, and you might not be so lucky next time. I'd seriously suggest just clean flashing now or you could be inviting the devil to your doorstep.
Transmitted via Bacon

urgent help no signal wrong kernel flashed

plz friends i by mistake flash wrong kernel for the device and now i try everything and iv got no signal nothing
i did again clean flash and not working what can i do? plz

bubu23 said:
plz friends i by mistake flash wrong kernel for the device and now i try everything and iv got no signal nothing
i did again clean flash and not working what can i do? plz
Click to expand...
Click to collapse
plz any help ??? i have no reciption i flash sprint kernel to g925f mobile

Kernel got nothing to do with signal.
Sent from my SM-G920T

ambervals6 said:
Kernel got nothing to do with signal.
Sent from my SM-G920T
Click to expand...
Click to collapse
plz people i can see my imei like 350000000000000000000 it looks not good so i have no reciption
it cant find the network register what can i do????
i did clean stock rom now waiting to solution

bubu23 said:
plz people i can see my imei like 350000000000000000000 it looks not good so i have no reciption
it cant find the network register what can i do????
i did clean stock rom now waiting to solution
Click to expand...
Click to collapse
Hello, I had sent you a message to try and help as much as I could but you opened a thread so I'll help you on here.
First. Double check all twrp folders using a file Explorer. Some roms when flashed through twrp automatically back up your efs partition.
Second. If the folders are blank then we'll proceed to try other methods of fixing your imei.
I assume since you went from having a blank imei to that weird number you tried one of the methods you found through Google.
There are ways to manually reenter your imei if the methods found on Google fail. Follow the instruction in the site below (I highly suggest using the terminal emulator method) and report back here. Your imei can be found on your Sim card or the bigger card your Sim came in.

Flash with stock 5.1.1 ROM via odin.
http://www.sammobile.com/firmwares/database/SM-G925F/

roydok said:
Flash with stock 5.1.1 ROM via odin.
http://www.sammobile.com/firmwares/database/SM-G925F/
Click to expand...
Click to collapse
i flashed all ready i was on 5.1.1

drock212 said:
Hello, I had sent you a message to try and help as much as I could but you opened a thread so I'll help you on here.
First. Double check all twrp folders using a file Explorer. Some roms when flashed through twrp automatically back up your efs partition.
Second. If the folders are blank then we'll proceed to try other methods of fixing your imei.
I assume since you went from having a blank imei to that weird number you tried one of the methods you found through Google.
There are ways to manually reenter your imei if the methods found on Google fail. Follow the instruction in the site below (I highly suggest using the terminal emulator method) and report back here. Your imei can be found on your Sim card or the bigger card your Sim came in.
Click to expand...
Click to collapse
there is no site below where?

Nothing is gonna work guys.your efs imei is damaged now.do you have an efs backup.if you have restore it

mariolcela said:
Nothing is gonna work guys.your efs imei is damaged now.do you have an efs backup.if you have restore it
Click to expand...
Click to collapse
i dont have backup efs

If it's illegal, then it doesn't belong here. End of story.
Get your phone to Samsung for repair, it'll cost but they might fix it

Anyway try to flash many stock fw like btu etc it should fix this issues & try latest modem too ok anyway my friend always after rooting device just backup efs ..
Sent from my SM-G925F using Tapatalk

You can try flashing this updated French stock 5.1.1 ROM via odin. The very latest.
http://www.sammobile.com/firmwares/download/51274/G920FXXU2BOG8_G920FOXA2BOG8_XEF/

thx my friend but i install my country latest and it still same can i try more and more and maybe it will be ok with one of them?
cause if 1 not good everything same no?
update: i have g925f

thereassaad said:
Anyway try to flash many stock fw like btu etc it should fix this issues & try latest modem too ok anyway my friend always after rooting device just backup efs ..
Sent from my SM-G925F using Tapatalk
Click to expand...
Click to collapse
you say like btu what is btu?

bubu23 said:
you say like btu what is btu?
Click to expand...
Click to collapse
Btu for united Kingdom its best stock rom just try it my friend
Sent from my SM-G925F using Tapatalk

mythos234 said:
If it's illegal, then it doesn't belong here. End of story.
Get your phone to Samsung for repair, it'll cost but they might fix it
Click to expand...
Click to collapse
This right here.
I have cleaned this thread, and I don't want to see any posts about IMEI modifying or anything illegal here.
You can try stock flashing, rebuilding an EFS partition somehow (probably impossible) or repair shop, but any talk of anything illegal and the moderators will take action on your account.
Thanks.

Have you tried searching for a Galaxy s6 efs repair script?

If nothing has worked you definitely need to go with a repair shop. Either a third party repair or try to warranty replace your phone through Samsung. If you go the Samsung route Odin flash 100% stock firmware then send it in to them and see what they say

yeh i boght new s6 edge lolllllll bbut i i learned to back up