About a week ago I picked up my shiny new RAZR HD (Australian Telstra), and the following day the Jelly Bean update rolled out to it - so all was going well. After a few days I was noticing that my phone had a lot of wakelocks and decided to do a factory reset just to see if it was something that came along with the update as I hadn't really paid attention in the 24 hours I first had the phone...
It ran through the wipe process and at the end briefly flashed the red triangle error android, but when I eventually got into the phone it had wiped and I thought nothing more. Jump forward to last night and I'm flying home to my parents place so turned off my phone for the flight - and when I tried to turn it back on later it firstly didn't want to turn on, and when it did it went through the update/wipe screen and the error. When I got into my phone it had wiped.
I have tested a little bit and found the following:
If I try to turn the phone on normally it goes through the process of wipe and error out.
If I try to get to factory recovery on the phone via the boot menu it goes through the process of wipe and error out.
If I power on to the boot menu and select Normal Powerup the phone will turn on without wiping
So obviously I can get the phone on, and avoid wiping the device, but it's a bit of a pain. I don't have root, and am away from my home PC with ADB (and don't really have the bandwidth or equipment at my parents to get access to it) - so I was wondering if there was anything that I could do to rectify the situation without voiding warranty or would I best be served by just going to Telstra and asking for a replacement?
Warranty it, is my suggestion. Updates shouldn't cause those problems. If you hadn't rooted your phone prior to the update, you should be able to get an over the counter replacement.
Return it for sure. Don't put up with a headache that is not common.
Sent from my DROID RAZR HD using Xparent Cyan Tapatalk 2
Hi guys.
First post, apologies if it is in the wrong place.
I was given a Motorola XT925 3 days ago, running what I can only assume is the most recent version of android (i tried updating it, and it claimed it was up to date). No SIM card in, no SD card.
All was well, until I noticed an app, "media" sucking 50% of the battery. It was killing me, so I did some extremely brief Googl-ing and arrived at the conclusion that a factory reset would be a sensible thing to do to nip the problem in the bud.
Unfortunately, my battery ran out half way through the reset (derrrrrrpppp), leaving my new phone semi-hard-bricked.
The loading icon will come on sometimes if it's put on to charge after some time off charge, and sometimes the stupid little robot even pops up, with a loading bar underneath him, and a tangled blue web protruding from his abdomen. He freezes a short time later.
The power and volume buttons are unresponsive, and the whole semi-booting pattern is erratic, but things seem to happen if I leave it off/on the charger all day.
I have a suspicion that my phone in it's current state has half the operating system un-installed, and will therefore not boot correctly.
Anyway I was hoping to get some recommendations for the most appropriate next step. I will be taking it to a nearby shop tomorrow, and see-ing if the people who sold it to the person that gave it to me can help...
I have read about "flashing" devices etc, and if the shop-people can't work it out, I'm probably going to give it a try. I am running a mac as well, so many flashing programs will probably be incompatible.
Thanks for the help
tl;dr: Motorola XT925 hard-bricked following complete battery depletion during factory reset. Wat do?
metal man007 said:
Hi guys.
First post, apologies if it is in the wrong place.
I was given a Motorola XT925 3 days ago, running what I can only assume is the most recent version of android (i tried updating it, and it claimed it was up to date). No SIM card in, no SD card.
All was well, until I noticed an app, "media" sucking 50% of the battery. It was killing me, so I did some extremely brief Googl-ing and arrived at the conclusion that a factory reset would be a sensible thing to do to nip the problem in the bud.
Unfortunately, my battery ran out half way through the reset (derrrrrrpppp), leaving my new phone semi-hard-bricked.
The loading icon will come on sometimes if it's put on to charge after some time off charge, and sometimes the stupid little robot even pops up, with a loading bar underneath him, and a tangled blue web protruding from his abdomen. He freezes a short time later.
The power and volume buttons are unresponsive, and the whole semi-booting pattern is erratic, but things seem to happen if I leave it off/on the charger all day.
I have a suspicion that my phone in it's current state has half the operating system un-installed, and will therefore not boot correctly.
Anyway I was hoping to get some recommendations for the most appropriate next step. I will be taking it to a nearby shop tomorrow, and see-ing if the people who sold it to the person that gave it to me can help...
I have read about "flashing" devices etc, and if the shop-people can't work it out, I'm probably going to give it a try. I am running a mac as well, so many flashing programs will probably be incompatible.
Thanks for the help
tl;dr: Motorola XT925 hard-bricked following complete battery depletion during factory reset. Wat do?
Click to expand...
Click to collapse
SOLUTION:
Turns out my phone was stuck in a "boot loop"
Followed Champdood's instructions:
http://forum.xda-developers.com/showthread.php?t=2144101
Thanks everyone.
My tablet is unrooted, untouched, unmolested, etc. Running 5.0.1 from the ota update.
My tablet's battery died while I was using it a few hours ago. I put it on the charger and wait a bit before turning it on. It boots up normally but I'm immediately greeted with the "power off" message box as soon as android loads. I've done fastboot and did the recovery boot (whatever that means in this case) and nothing I have tried has helped.
I'm afraid of tampering with it to install custom roms, because if that doesn't work the warranty would be void.
Anyone experience this problem before?
Sounds unusual but my only recommendation is to leave it on the charger overnight to get it fully powered up.
If not, you might have to boot into the stock recovery and perform a factory reset. At that point if it still doesn't work, if your tablet is completely unrooted with a locked bootloader, just send it to Nvidia.
Yeah it sounds like it's gonna get rma'd. It was charging the whole time, in the 4 or so seconds it was on the lockscreen before turning off it would show the battery percentage at something like 60%+, so it was definitely charging.
After enough tries it just wouldn't even give me the nvidia start up splash screen. I managed to do a factory reset (which seemed to take a really long time). The factory reset let it get back to the lockscreen but it immediately turned off again.
Other things for people who might have this problem as well:
It started after I put in a 32gb micro SD card I bought for it. I think the SD card is fine because it works in my phone.
Also this tablet was only about 4 days old when it broke.
The tablet is completely stock. I'm lucky it broke so soon as I was about to root it.
http://forum.xda-developers.com/shield-tablet/help/tablet-shutdown-boot-t3035492
The other day, my phone died midway through a call. When I tried to turn it on, the 0% sign showed up meaning it was completely dead. I had to urgently make a call so 30 mins later, I held the power button again, turned it on, and the phone went to the white HTC screen and then turned off. I finally got home and connected to my phone to my charger after. I let it charge for a bit then turned it on. I knew something was wrong when my phone was hung on the red Verizon boot logo for a while. Minutes later, it went past the Verizon logo and a pop-up appeared that said optimizing app 1 of 44. I thought this was odd because I already got the MM update about 2 weeks ago and since it updated, I never saw that message ever until now.
Once my phone gets past that and finally boots to the homescreen, I realize that a lot of things have gone wrong. First, I got signed out out of all my accounts (Whatsapp, Spotify, Instagram, Facebook, etc). On top of that, my call history was cleared, all my text messages were cleared, and all my contacts that were saved on my phone storage were gone. In addition, I also had to re-update a lot of apps including the HTC ones that you have to upon the MM update. Finally prior to those whole thing happening I had 10.7gb of free space. After this episode, I lost exactly 1 gb of storage and only have 9.7gb free.
I don't understand what could have caused this or why I lost all this data on my phone. Moreover, it doesn't seem like anything was deleted but my phone is just not reading anything that was already there.
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
baune7 said:
mine just did this exact same thing after shutting off from a drained battery. It's like the data partition or whatever got wiped. Right now trying to log back in to everything and set EVERYTHING back up again. This sucks.
Click to expand...
Click to collapse
i came here for the same thing. mine happened around the same time. only thing i can add here is that my storage is almost maxed out on the phone. makes me wonder if that had something to do with it. but then this happened to two other people around the same time. very weird.
The exact same thing happened AGAIN! I was at the gym listening to music and texting some friends while my battery was at 15%. Went from 15% to 10% in a matter of mere minutes and then from 10% just shut off. Couldn't charge it until I got home so I just kept it in my pocket. Got home about an hour later, put it to charge and then turned it on when battery hit about 10%. Same damn thing, got stuck on the Verizon boot logo and then the dreaded Optimizing Apps message showed up. Once it finished, I was logged out of all accounts, updates to system apps were gone, and widgets/BlinkFeed were gone/reset. And just like last time, suddenly 1GB of storage was gone.
Literally un-freaking-believable. I dreaded that it would happen when my phone shut off and yep, my fears were right. Going to do a factory reset once I backup everything. From there, I am debating whether to replace the battery or replace my phone. While it sucks that it happened to you guys as well, I am somewhat glad its an HTC issue and not just an issue with my personal phone.
Same thing happened to me at 40%
This was recently brought up in the viper rom thread, could be of help.
TidusWulf said:
Your battery needs to be reset. Hold down POWER + VOLUME (can't remember if it was up or down. takes about 10 seconds)and let it keep resetting and keep holding it for 3 minutes. then let go.
It'll fix your battery so that it drains to 0 instead of 13, but it doesn't fix the weird pseudo-reset problem. It's a known issue and many people are struggling with it. My advice is to set EXTREME POWER SAVER to auto-on at 10%, and if you ever see it that low, just turn it off yourself until you get a chance to charge it.
Click to expand...
Click to collapse
Same thing has been happening to me since the MM upgrade. Before that I had NO issues with my battery so I find it hard to believe that my battery is the problem.
After the third time of this happening I finally decided to to a factory reset. This did not help, phone continues to die anywhere between 15% - 30% and revert some of my settings back to stock.
This is driving me insane as I rely on this phone for personal and work use.
Decided to call HTC support today, I did not expect a solution but wanted to make sure it was reported. Of course they had no idea and claimed to have never heard of this issue.
I am guessing that since the M8 is over two years old we wont be seeing and fix pushed out for this issue. I really like my phone and dont want to upgrade at this time.
Finally somewhere where people are actually having the same issue. I've tried factory resetting the phone, doing a fresh install of the OS (with firmware recovery tool) all with no avail. I note lose all my settings and app configurations every time the phone dies, shuts down or restarts. I hope there's a fix, otherwise it looks like a custom rom is the only way.
Has anyone tried wiping the dalvic cache? I can't get into the recovery on my phone so I can't try it, but heard I it might help.
Had the same issue last week
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
Teevan said:
I was at about 20%, phone shut down. I plugged it in to charge, went to boot it up, and it got stuck on the Verizon bootup screen.
I waited a while and did a hard reset, and it came back on, but was completely wiped. So I had the same problem, which is a real pain, because I use the GOOD app for work, and each time that re-installs I have to get a new PIN. And I have had to re-install the app a few times in the past month for a variety of reasons...
Click to expand...
Click to collapse
I feel your pain. I use Mobilepass for work and every time my phone resets it deletes my token and I have to request a new one.....
Here is what I did two days ago that seems so far to be working for me. I calibrated the battery. I have tried this in the past but could never get the calibration to work properly. Each time I tried I had the phone plugged into the charger. This time I didnt and the phone went through the battery calibration process like it is supposed to.
Since I have done this my phone will stay on until it gets to 8 or 9% and then shut down but when i charge and turn back on all of my setting are still in place.
To calibrate the battery I held the up volume, down volume and power button (all 3) for a full 2 minutes without the phone being plugged in. During this time the phone will start and get to the HTC splash screen then shut back off, start again to the HTC splash screen then shut off, repeat, repeat, repeat.... after 2 minutes release the buttons and let the phone boot up, plug it in and let it charge to 100%.
I hope this helps,
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
Parakaleo said:
This happened to me today. I let the battery get a little lower than usual last night, around 13% before shutting it down and plugging it in for the night. Turned it on this morning and it booted up normally. Didn't lose any apps or data, but every time I did something on the phone it gave me those little hints like its a brand new phone. I went to settings and it says it was factory reset at 6:46 a.m. this morning (about the time I turned it on).
Click to expand...
Click to collapse
Did it reset your ringtone and notification tone settings? Thats what it always has done to me.
I would just like to say that the same thing happens to me as well on my HTC one m8. Battery suddenly dies, now even at 25%, even after a calibration which is just a temporary solution, and when I turn the phone again, SwiftKey settings erased, everything went to stock, messages and contacts are preserved, but the apps start updating itself even though they are not allowed to and I have to manually set a lot of things. It is a total confusion and I literally can't believe HTC allows themselves to not issuing a fix for this disaster.
Was it cold?
Same issue. With mine it seems to be when it gets cold. I was skiing today in 20F but inside my pocket this really shouldn't be an issue. It has turned itself off and refused to restart several times when it has been used to take pictures in cool weather (I live in western OR, it doesn't get COLD, by cool I mean <35F but >20F, usually > 25F). This is the third time it has totally screwed up the phone when it has happened. On another occurrence it reset under normal conditions too. I'm getting pretty sick of it as it is quite a process to get all my VPN tokens reset, get all the apps back etc. Of course it waited until the warranty was out to start acting up.
This time is especially bad, the phone will not restart properly and important processes just constantly flag as stopping so that I can't even get past the initialization screen. It looks like I will have to do a full factory reset. If anyone from HTC is reading...Not acceptable and I won't be buying another phone from you.
Unfortunately I've reached the point where I wouldn't be surprised if it is a programmed planned obsolescence function, but whether or not, this is really annoying behavior.
Sorry to hash up an old thread but I put up with this crap for 5 months before I finally punched and broke the screen out of rage during an important business tech support call when I was at the clients location trying to service their security equipment, it was so embarrassing having to tell them I have to come back especially since it was a remote location.
Mine would wipe contacts, texts etc regularly. I ended up installing Super backup or something and saving my backups on google drive and just restoring everything everytime it happened.
I decided to fix up the phone and replace the battery, broken charging port and smashed screen and unlock bootloader and root but flashing superSU didnt work, got stuck in a bootloop. Anyways through all this I wiped all the caches (including Dalvik cache) flashed the correct stock rom and did the battery calibration and that seemed to have solved the random shutdown and memory leaking issue.....but I guess I wont know for a while.
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
PRINCESS2017 said:
I have a HTC One 610, and like every once in a while it well automatically reset it self whenever I am in the middle of a text message, on facebook, or even sending an email on phone. Its getting annoying when my cell reset its self.
what needs to be done to it? and should I do.
Click to expand...
Click to collapse
try a factory reset
I know its old but people are having the same issue still so I'm gonna paste this everywhere i find this problem.
There is a Modified stock rom named "Android_Revolution_HD-One_M8_53.1" and its almost the stock M8 without bloatware and so much more stability improvements. So hear me out and flash it with a custom recovery (i did it with twrp) and it seems to be working fine so far. Give it a go before you trash your -still so good- phone to the open seas.
Well, this issue is still happening. my phone has been doing the same for about a week now. ive made several attempts to reset the battery and had to reinstall back ups every time its happened also. the only difference i think now is that its happening at 90% instead of the usual 15%. ive been following instructions to hold volume up, down, and power (with the phone off) for about 2 minutes and then letting go. i have my extreme power saver set to come on at 15% but Im not even getting that low before it shuts off and resets. i have however noticed that recently that if you plug the phone on charge after it first dies you can avoid the phone resetting.. this may be a fluke but its allowing me to deal with the battery problem now without the loss of my data, contacts, etc.
This is exactly the reason why HTC One M8 is the last HTC phone I will ever purchase. Imagine the hassle of phone factory resetting on its own. Horrible.
Came home from work yesterday and the Pure XL was dead, said it needed to be charged. Never happened before but I figured whatever and plugged it in and went to sleep. Woke up this morning and powered on the phone and the all white BLU splash screen came up and then the phone went off. Came on again and the all white BLU splash screen came up and went off. Ive tried holding down the power button for over a minute. Tried holding the power button and volume keys to boot into recovery from 10 seconds to 2 minutes, nothing stops it! It just keeps rebooting. This has been my apprehension towards purchasing phones with non removable batteries. The boot recycle happens about every 15 seconds and the phone vibrates everytime it boots up for the past 2 hours. Its getting very annoying and there is no way to make it stop. Any help would be greatly appreciated.
thomasanderson said:
Came home from work yesterday and the Pure XL was dead, said it needed to be charged. Never happened before but I figured whatever and plugged it in and went to sleep. Woke up this morning and powered on the phone and the all white BLU splash screen came up and then the phone went off. Came on again and the all white BLU splash screen came up and went off. Ive tried holding down the power button for over a minute. Tried holding the power button and volume keys to boot into recovery from 10 seconds to 2 minutes, nothing stops it! It just keeps rebooting. This has been my apprehension towards purchasing phones with non removable batteries. The boot recycle happens about every 15 seconds and the phone vibrates everytime it boots up for the past 2 hours. Its getting very annoying and there is no way to make it stop. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Plug it into your computer (you'll notice that there will be a longer black screen in-between the bootloops) and hold down the power button for at least 10 seconds or more, then release it after the next vibration and the white BLU screen shows up. It might take a couple of tries.
If you manage to boot into at least recovery but can't boot into the system, then try clearing your cache/dalvik cache and try rebooting into system again.
If all of the above doesn't work for you, then your boot.img/system has gone bad, and you'll have to flash the stock images with SP Flash Tool (both of which can be found on other posts on this forum).
follow the instructions on the SP flash tool thread... sounds like what happened to me after bad flash... theres a lot of information in that thread that will set you up...
Thanks for the quick replies guys. The PC trick didnt work at all. I just called BLU and asked for a replacement(havent heard back from them ironically). I put the phone in the basement so I wouldnt have to deal with that incessant buzzing every 15 seconds. Eventually the battery died. Since I had it powered off finally, I plugged it in for about 10 minutes to give it enough of a charge to power on but not stay on to buzz for another 2 hours. This time I powered it on using the master reset button combo and was finally able to wipe the cache and restart the phone. Took a good 4 or 5 minutes to boot after that, but everything has been fine since. Really dont know what initially caused the issue, never happened before. Good thing too, cause BLU told me that they would send me a RMA within the hour and I still havent heard from them. Think this will be my last BLU phone. Thanks for the assist.
My phone Is stocked without root or Twrp. And I find my self having a bootloop once a month for an odd reason. This forces me to take bat out and put it back in or just let it loop til battery dies
Sent from my PURE XL using XDA-Developers mobile app
bolanoboyboom said:
My phone Is stocked without root or Twrp. And I find my self having a bootloop once a month for an odd reason. This forces me to take bat out and put it back in or just let it loop til battery dies
Sent from my PURE XL using XDA-Developers mobile app
Click to expand...
Click to collapse
??????
My phone is basically out of the box and I'm getting boot loop problems when I first boot. This happens like once a month
Sent from my PURE XL using XDA-Developers mobile app
This happened to me for first time yesterday. Bought the phone earlier this year and everything worked fine. I restarted the phone because my sound recorder app froze up twice on open and the infinite boot started until the battery died. Tried the {power}{vol up} thing, didn't work to stop it, so I put it in my car and went back to the conference I was attending. Battery was dead when I got out. Contacted BLU by phone and they started a ticket for me, but I figured I'd see if other people were having this issue and learn what they did because I'd rather not be out of a phone for however long it takes for BLU to replace mine. Stumbled on this page. I never rooted my phone. And BLU only sent one wireless update since I've had the phone. I'm trying to get into the menu by connecting to the computer. Worked the first time, I cleared cache, and tried to backup my files, but I'd taken out the SD card in expectation of sending it to BLU. So, Powered off the phone, put the card back in, and now I haven't been able to get the menu back. Still working on it, if there are any suggestions anyone drops on me before Tuesday when I'll likely ship it (or at least hope to because I'll be yelling at them Monday), I'd appreciate it.
Update
num1greeter said:
This happened to me for first time yesterday. Bought the phone earlier this year and everything worked fine. I restarted the phone because my sound recorder app froze up twice on open and the infinite boot started until the battery died. Tried the {power}{vol up} thing, didn't work to stop it, so I put it in my car and went back to the conference I was attending. Battery was dead when I got out. Contacted BLU by phone and they started a ticket for me, but I figured I'd see if other people were having this issue and learn what they did because I'd rather not be out of a phone for however long it takes for BLU to replace mine. Stumbled on this page. I never rooted my phone. And BLU only sent one wireless update since I've had the phone. I'm trying to get into the menu by connecting to the computer. Worked the first time, I cleared cache, and tried to backup my files, but I'd taken out the SD card in expectation of sending it to BLU. So, Powered off the phone, put the card back in, and now I haven't been able to get the menu back. Still working on it, if there are any suggestions anyone drops on me before Tuesday when I'll likely ship it (or at least hope to because I'll be yelling at them Monday), I'd appreciate it.
Click to expand...
Click to collapse
I tried to flash the phone, but the bootloop apparently wouldn't allow that. I had 0.0% progress after 3 hours. I then tried to go back into the menu you get from {Power}{Vol UP}: still no go. So, I started to take the phone apart again to get ready for shipping. The battery was still low so it didn't take long for it to die after I unplugged it from the computer. Out of curiosity, I tried to repeat finding the menu like I did earlier that day (conditions were that the phone had no charge when I connected it to the computer, and my SD card was removed.) No go. But, then I hit {Power}{Vol Up}{Vol Down} just to see what happened, and boom. My phone loaded up. No loop... Figured somehow the files had copied and the status bar was wrong. Turned the phone off, put my SD card back in and turned the phone on. Loop reappears ...I waited for the phone to die again, took out the SD, attempted to turn it on and the loop was there. Connected it to the computer and hit all 3 buttons, and the phone loads up. So, now I'm confused. Is there any way that the problem is some crappy connection to the SD?