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Motorola XT 720 Start up problems

Why won't my XT720 start up?
When it is connected to my charger, the four action keys light up. Despite leaving it to charge overnight, it appears that the battery isn't charging. The phone won't start while it is charging, neither when connected to the mains or to my car power supply.
I bought a new battery without any improvement.
When I access the bootloader screen it says there is too little power in the battery to program the phone.
The phone is not recognised by my computer when connected.
The phone is running Froyo 2.2. with Dexter rom.
I would be very grateful for any suggestions......apart from binning the phone!
Thanks!

I think the phone likes to selfboot with too little charge. See if you can shut it down cleanly so it won't autoboot. It's annoying but you may have to watch it very carefully to catch it when it's trying to boot because it will drain itself back to death very quickly.

Oakham said:
Why won't my XT720 start up?
When it is connected to my charger, the four action keys light up. Despite leaving it to charge overnight, it appears that the battery isn't charging. The phone won't start while it is charging, neither when connected to the mains or to my car power supply.
I bought a new battery without any improvement.
When I access the bootloader screen it says there is too little power in the battery to program the phone.
The phone is not recognised by my computer when connected.
The phone is running Froyo 2.2. with Dexter rom.
I would be very grateful for any suggestions......apart from binning the phone!
Thanks!
Click to expand...
Click to collapse
Hi Oakham, do you have any update to your case? I have the same problem now.
Yesterday, I noticed the battery bar went down to orange region (about 30%?). I plugged it to the wall for about an hour (the charging symbol showed up). Later I found out that the battery bar did not move (still stuck at orange region). Later the night, I tried to charge again (the bar was red at about 15% or less). The charging symbol showed up. Later I checked, the battery bar did not improve but declined. The phone eventually went out of battery and turned itself off.
I tried to continue to charge using both the wall outlet and PC USB. No luck. I could not even power up the phone now. Did you manage to resolve your case? Anyone got the same problem and found the solution?
I thought about buying a new battery to try, but then I saw your post, so I hesitated.
Thanks.

ecwchan said:
Hi Oakham, do you have any update to your case? I have the same problem now.
Yesterday, I noticed the battery bar went down to orange region (about 30%?). I plugged it to the wall for about an hour (the charging symbol showed up). Later I found out that the battery bar did not move (still stuck at orange region). Later the night, I tried to charge again (the bar was red at about 15% or less). The charging symbol showed up. Later I checked, the battery bar did not improve but declined. The phone eventually went out of battery and turned itself off.
I tried to continue to charge using both the wall outlet and PC USB. No luck. I could not even power up the phone now. Did you manage to resolve your case? Anyone got the same problem and found the solution?
I thought about buying a new battery to try, but then I saw your post, so I hesitated.
Thanks.
Click to expand...
Click to collapse
I've had this problem. Watching the phone closely while charging and pulling the battery whenever it starts to boot works. After about the fourth time doing this I got a battery charger from amazon for ~$5 because it's gently loving annoying.
Sent from my XT720 using XDA Premium App

Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.

ecwchan said:
Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.
Click to expand...
Click to collapse
Once you get into the system use 'power off' from the menu. It won't autoboot then and you can leave it in the wall overnight. I think. A voodoo doll may work, too. It can be really frustrating, but I've been able to get out of it every time so far. Like I said, I got sick of this game and found a battery charger for pretty cheap.
Sent from my XT720 using XDA Premium App

ecwchan said:
Thanks for your advice.
So when you first bumped into this problem, how did you get it back to boot up?
I followed your advice to watch it while it's charging. When I saw the motorola logo showed up, I pulled the battery. Then I plugged it back and let it charged for some more time. Then I tried to power up the phone. The motorola logo came on and then the big battery symbol came on saying it's 100% full (but i knew it's not). Later, those 4 soft touch button lid on. This cycle repeated. And I'm clueless.
Please let me know the steps you took to recover your phone.
Thanks.
Click to expand...
Click to collapse
Try deleting batterystats.bin and doing what M said.. can you get to open recovery and charge from there?

I also had the 'M' logo screen, stuck on-screen when the charger was connected. There is a post which suggests, for this, 'Pull battery.2) Insert battery and hit power button;3) As soon as you hit the power button, hold the volume up button down until the unboxing logo comes up.'
As my phone is still under warranty, I sent it back to see if there is a physical problem. I'll try the above suggested solution when my phone comes back from 'Motorola', whether or not it is repaired by them! I've also bought a battery charger for the phone's BP6X battery from e-Bay (£9.50, including another battery.)At least I will then know that a battery is fully charged before I try fixes.
Thanks for the other posts/replies!

hellmonger said:
Try deleting batterystats.bin and doing what M said.. can you get to open recovery and charge from there?
Click to expand...
Click to collapse
In my experience OR drains faster than it can charge.
Sent from my XT720 using XDA Premium App

Damn!
I had about the same. Battery got drained down from 80% to 5%. Then the screen for "please plug in for charging" appeared. Some moments later the phone went dark and now I can't get it to work again. It doesn't react on the power button. Even when plugged in the charging-symbol doesn't appear. I can't turn it on. Sucks!
Any ideas?

My phone has been repaired by Motorola, under warranty, and returned after four days. Accompanying report is brief: 'Software update and screening'. Seems to be working fine.......just like a brand new phone!

This morning i find myself in the same situation. My phone have the soft keys iluminated but it didint work.OMG... what happend durring the night.So i tried to boot the phone but nothing happend,and after reading tje post on the problem i have tried to remove the battery and put`it back, tryed anothe reboot, and holdind the buttons power+vol up. Nothing worked. But when i have tried the combination power + vol up + cammera shutter and plugged the cable. at first nothing happend. but after i have relesed the buttons the logo apeared and started charging. after that i powerd on my phone normaly

My phone does that everytime it charging and I remove the plug when it's in sleep mode. I have to remove the battery and it's power on normally.
Sent from my Motorola XT720 using Tapatalk

Bluescreen with following reboot

Hello everybody,
a friend of mine bought my Motorola Moto G. But he is having a lot of trouble. After an unexpecting but markable time a bluescreen appears and the phone starts to reboot.
He told me, that it also happens after he did a factory reset. Also his SIM-card is a normal card which he received from the provider and is not cut to micro-sim by himself. He tried it with 2 different providers. Same problem...
I took it back and made a test about 48 hours. Nothing happend. I also did a factory reset. After I updated the firmware to 4.4.2 also nothing happend. The system is not rooted and the bootloader is still locked.
Does anyone has an idea?
Thanks advance for your help.
KR

Hello, similar problem with my one. Phone has arrived on tuesday, today i was playing Dead Trigger 2, when screen turns completely into blue and few seconds later phone just shut down. I´m pretty sure there were about 30% battery left. Now I´m unable to power it off and when I plug it into charger (using my sony 5V/850mA wall charger), phone starts burn after few minutes.

CZ3+l said:
Hello, similar problem with my one. Phone has arrived on tuesday, today i was playing Dead Trigger 2, when screen turns completely into blue and few seconds later phone just shut down. I´m pretty sure there were about 30% battery left. Now I´m unable to power it off and when I plug it into charger (using my sony 5V/850mA wall charger), phone starts burn after few minutes.
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Click to collapse
Were you able to find any solution? I'm having the same problem too!

Damn phone stuck in bootloop!

Came home from work yesterday and the Pure XL was dead, said it needed to be charged. Never happened before but I figured whatever and plugged it in and went to sleep. Woke up this morning and powered on the phone and the all white BLU splash screen came up and then the phone went off. Came on again and the all white BLU splash screen came up and went off. Ive tried holding down the power button for over a minute. Tried holding the power button and volume keys to boot into recovery from 10 seconds to 2 minutes, nothing stops it! It just keeps rebooting. This has been my apprehension towards purchasing phones with non removable batteries. The boot recycle happens about every 15 seconds and the phone vibrates everytime it boots up for the past 2 hours. Its getting very annoying and there is no way to make it stop. Any help would be greatly appreciated.

thomasanderson said:
Came home from work yesterday and the Pure XL was dead, said it needed to be charged. Never happened before but I figured whatever and plugged it in and went to sleep. Woke up this morning and powered on the phone and the all white BLU splash screen came up and then the phone went off. Came on again and the all white BLU splash screen came up and went off. Ive tried holding down the power button for over a minute. Tried holding the power button and volume keys to boot into recovery from 10 seconds to 2 minutes, nothing stops it! It just keeps rebooting. This has been my apprehension towards purchasing phones with non removable batteries. The boot recycle happens about every 15 seconds and the phone vibrates everytime it boots up for the past 2 hours. Its getting very annoying and there is no way to make it stop. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Plug it into your computer (you'll notice that there will be a longer black screen in-between the bootloops) and hold down the power button for at least 10 seconds or more, then release it after the next vibration and the white BLU screen shows up. It might take a couple of tries.
If you manage to boot into at least recovery but can't boot into the system, then try clearing your cache/dalvik cache and try rebooting into system again.
If all of the above doesn't work for you, then your boot.img/system has gone bad, and you'll have to flash the stock images with SP Flash Tool (both of which can be found on other posts on this forum).

follow the instructions on the SP flash tool thread... sounds like what happened to me after bad flash... theres a lot of information in that thread that will set you up...

Thanks for the quick replies guys. The PC trick didnt work at all. I just called BLU and asked for a replacement(havent heard back from them ironically). I put the phone in the basement so I wouldnt have to deal with that incessant buzzing every 15 seconds. Eventually the battery died. Since I had it powered off finally, I plugged it in for about 10 minutes to give it enough of a charge to power on but not stay on to buzz for another 2 hours. This time I powered it on using the master reset button combo and was finally able to wipe the cache and restart the phone. Took a good 4 or 5 minutes to boot after that, but everything has been fine since. Really dont know what initially caused the issue, never happened before. Good thing too, cause BLU told me that they would send me a RMA within the hour and I still havent heard from them. Think this will be my last BLU phone. Thanks for the assist.

My phone Is stocked without root or Twrp. And I find my self having a bootloop once a month for an odd reason. This forces me to take bat out and put it back in or just let it loop til battery dies
Sent from my PURE XL using XDA-Developers mobile app

bolanoboyboom said:
My phone Is stocked without root or Twrp. And I find my self having a bootloop once a month for an odd reason. This forces me to take bat out and put it back in or just let it loop til battery dies
Sent from my PURE XL using XDA-Developers mobile app
Click to expand...
Click to collapse
??????

My phone is basically out of the box and I'm getting boot loop problems when I first boot. This happens like once a month
Sent from my PURE XL using XDA-Developers mobile app

This happened to me for first time yesterday. Bought the phone earlier this year and everything worked fine. I restarted the phone because my sound recorder app froze up twice on open and the infinite boot started until the battery died. Tried the {power}{vol up} thing, didn't work to stop it, so I put it in my car and went back to the conference I was attending. Battery was dead when I got out. Contacted BLU by phone and they started a ticket for me, but I figured I'd see if other people were having this issue and learn what they did because I'd rather not be out of a phone for however long it takes for BLU to replace mine. Stumbled on this page. I never rooted my phone. And BLU only sent one wireless update since I've had the phone. I'm trying to get into the menu by connecting to the computer. Worked the first time, I cleared cache, and tried to backup my files, but I'd taken out the SD card in expectation of sending it to BLU. So, Powered off the phone, put the card back in, and now I haven't been able to get the menu back. Still working on it, if there are any suggestions anyone drops on me before Tuesday when I'll likely ship it (or at least hope to because I'll be yelling at them Monday), I'd appreciate it.

Update
num1greeter said:
This happened to me for first time yesterday. Bought the phone earlier this year and everything worked fine. I restarted the phone because my sound recorder app froze up twice on open and the infinite boot started until the battery died. Tried the {power}{vol up} thing, didn't work to stop it, so I put it in my car and went back to the conference I was attending. Battery was dead when I got out. Contacted BLU by phone and they started a ticket for me, but I figured I'd see if other people were having this issue and learn what they did because I'd rather not be out of a phone for however long it takes for BLU to replace mine. Stumbled on this page. I never rooted my phone. And BLU only sent one wireless update since I've had the phone. I'm trying to get into the menu by connecting to the computer. Worked the first time, I cleared cache, and tried to backup my files, but I'd taken out the SD card in expectation of sending it to BLU. So, Powered off the phone, put the card back in, and now I haven't been able to get the menu back. Still working on it, if there are any suggestions anyone drops on me before Tuesday when I'll likely ship it (or at least hope to because I'll be yelling at them Monday), I'd appreciate it.
Click to expand...
Click to collapse
I tried to flash the phone, but the bootloop apparently wouldn't allow that. I had 0.0% progress after 3 hours. I then tried to go back into the menu you get from {Power}{Vol UP}: still no go. So, I started to take the phone apart again to get ready for shipping. The battery was still low so it didn't take long for it to die after I unplugged it from the computer. Out of curiosity, I tried to repeat finding the menu like I did earlier that day (conditions were that the phone had no charge when I connected it to the computer, and my SD card was removed.) No go. But, then I hit {Power}{Vol Up}{Vol Down} just to see what happened, and boom. My phone loaded up. No loop... Figured somehow the files had copied and the status bar was wrong. Turned the phone off, put my SD card back in and turned the phone on. Loop reappears ...I waited for the phone to die again, took out the SD, attempted to turn it on and the loop was there. Connected it to the computer and hit all 3 buttons, and the phone loads up. So, now I'm confused. Is there any way that the problem is some crappy connection to the SD?

Mate 30 Pro 4G blackout and won't turn on

Hi, I bought the International unit (Malaysia certified) on December, 2019.
Today marked 2nd time (yes, actually there was first time; last week) that this unit suddenly just blackout by itself during use and never able to turn on again.
I tried to hold the power button for several minutes and also charge it and try to turn it on, I think that's the only steps I can think of try to turn it on, but to no avail.
If I just let it charge, it actually didn't take in any charges cause I have a cable that can tell if the unit is taking in any electricity (LED in blue if nothing charges, orange if the unit is charging). So, this phone is now (in this writing) behaving weirdly and it just flashes the Red battery circle (every 15 seconds or so) and the cable's LED turned to orange for just a second before become blue again, so I don't know what's going on for my unit.
FYI, I was using this phone just regularly WhatsApp (last week) when it suddenly blackout (that was like 90% battery left), I thought it was just the usual screen timed out, and to my surprise, I was unable to turn it on using the power button on several tries. Now, it was on Bluetooth playing music when it just suddenly turned off (I believe it was 70% issh battery left).
I am a bit dumbfound to find this happen to flagship phone? Does anyone have such experience?
Please enlighten me before I try to turn it on again and trying to salvage any data inside before sending for warranty (or force them to change a new one).
Thank you all for your time reading and effort for replying this.

I would contact a Huawei service center straight away, sounds like a genuine fault with the battery connection inside.

wildwestgoh said:
Hi, I bought the International unit (Malaysia certified) on December, 2019.
Today marked 2nd time (yes, actually there was first time; last week) that this unit suddenly just blackout by itself during use and never able to turn on again.
I tried to hold the power button for several minutes and also charge it and try to turn it on, I think that's the only steps I can think of try to turn it on, but to no avail.
If I just let it charge, it actually didn't take in any charges cause I have a cable that can tell if the unit is taking in any electricity (LED in blue if nothing charges, orange if the unit is charging). So, this phone is now (in this writing) behaving weirdly and it just flashes the Red battery circle (every 15 seconds or so) and the cable's LED turned to orange for just a second before become blue again, so I don't know what's going on for my unit.
FYI, I was using this phone just regularly WhatsApp (last week) when it suddenly blackout (that was like 90% battery left), I thought it was just the usual screen timed out, and to my surprise, I was unable to turn it on using the power button on several tries. Now, it was on Bluetooth playing music when it just suddenly turned off (I believe it was 70% issh battery left).
I am a bit dumbfound to find this happen to flagship phone? Does anyone have such experience?
Please enlighten me before I try to turn it on again and trying to salvage any data inside before sending for warranty (or force them to change a new one).
Thank you all for your time reading and effort for replying this.
Click to expand...
Click to collapse
Think of the bright side , you have warranty where you live.
Sent from my EVR-L29 using Tapatalk

Duraforce E6560 boot loop

I've had this phone 3 years and it worked well. It's an unlocked ATT phone so no OTA updates other than the standard app updates. It's on Lollipop 5.1. Been working perfectly fine until yesterday, I was watching the CBS app, when the phone rebooted. Now it's stuck on a boot loop and initally went to optimizing apps which it rarely finishes but the times it does, the phone just powers off. It then got into another loop later last night where it'd get to the Kyocera logo then reboot over and over. I let it do that until the battery died 2.5 hours later. Then I kept attempting to boot until the batter was entirely drained to the point it wouldn't attempt to power up any more.(battery is not removable on this model). I've now charged it up, trying to enter recovery mode with power+volume down. That doesn't seem to register. Tried volume up+volume down+power with no effect. Now after charging, it will do the reboot loop mentioned earlier to the Kyocera logo. If I plug it into a charger, it will go to the optimizing apps portion and repeat the above. At the optimizing apps screen, if I unplug the charger, the phone powers off immediately. It appears to be holding a charge according to the charge indicator and the fact that I can try to boot over and over unplugged. Any suggestions? Phone wasn't dropped or damaged in anyway. Very weird what could have happened.

An update: Phone finally got past the "optimizing app" phase last night sitting on the charger. Out of no where the phone booted completely. However, it only works while plugged in. If I remove the charging cord, the phone shuts down after about 2 seconds. Booting without charging cord results in the same boot loop. I've considered the battery has failed however when plugging in the charger, battery shows 100% and it will decrease appropriately over time. I'm thinking there must be a hardware issues at this point. Somewhwere in the charging/power circuit. Any other suggestions?

Last update I guess. I was able to keep the phone up and booted as long as it was plugged into a wall charger. PC USB was not enough. I managed to grab my photos etc. thankfully. Factory reset the phone from the settings menu. Unplugged from charger, ran for about 2 minutes. Still said 99% charged, then went into boot loop again. Phone still shows near full charge if you let it run for awhile and decrements the charge state appropriately as time goes on. However, i guess this 3 year old phone is toast. No known reason for it to fail unfortunately. Thought I'd share the experience if anyone else has this issue.

djhurt1 said:
Last update I guess. I was able to keep the phone up and booted as long as it was plugged into a wall charger. PC USB was not enough. I managed to grab my photos etc. thankfully. Factory reset the phone from the settings menu. Unplugged from charger, ran for about 2 minutes. Still said 99% charged, then went into boot loop again. Phone still shows near full charge if you let it run for awhile and decrements the charge state appropriately as time goes on. However, i guess this 3 year old phone is toast. No known reason for it to fail unfortunately. Thought I'd share the experience if anyone else has this issue.
Click to expand...
Click to collapse
I have the same exact problem. It started the crazy booting process in my pocket, and I did all the same things you did. Factory reset didn't correct the problem, so I'm think the battery has had a stroke. Sine your problem and my problem are very close to the same time frame, our phones are also probably about the same age, and its a quality control issue. Not bad quality control, just that these batteries were designed to last X number of months or cycles, and probably they died. Too bad, because my E6560 is the very best cell phone I have ever owned. Built like a tank and thank God for that.