Tamper Counter/Warranty - Help! - Nexus 5 Q&A, Help & Troubleshooting

Hi Guys,
Really need your help!
So, my Nexus wouldn't start up (got caught in bootloop), so i cleared cache - still wouldn't work. So then i did factory reset - still wouldn't work. Finally, I unlocked the bootloader and re-flashed the stock android (as per htt ps://developers.google.com/android/nexus/images
Still didn't fix the problem so now i called google and they agreed to replace it on warranty (pending inspection)
The issue is that the tamper flag is now marked as True.
1) If this is a hardware issue, will the tamper flag stop me getting warranty?
2) Is there a way to remove the tamper flag given that i cant turn the phone on? All of the solutions Ive seen involve running scripts off the internal storage of the phone (which I can't access since I can't boot)
Any help/advice/experience you could give me would be greatly appreciated
Cheers,
Novic3

Wait. You unlocked your device and now want to try and cover that up? Here you go:
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701

theesotericone said:
Wait. You unlocked your device and now want to try and cover that up? Here you go:
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Click to expand...
Click to collapse
Hi,
I have seen that guide but as mentioned above, the problem with it is that I need to access the internal storage of the phone (which I cannot do) to untick the tamper flag.
Any thoughts on another way to do it?
Novic3

novic3 said:
Hi,
I have seen that guide but as mentioned above, the problem with it is that I need to access the internal storage of the phone (which I cannot do) to untick the tamper flag.
Any thoughts on another way to do it?
Novic3
Click to expand...
Click to collapse
Since you said you wiped cache I assumed that you had access to recovery and bootloader. So from recovery:
Code:
adb push "bootunlock".zip /sdcard/
Then proceed with the booting into twrp and flashing it. Honestly though, Google doesn't care if you unlocked and rooted. I sent a phone back with a custom ROM still on it and they honored warranty.

theesotericone said:
Since you said you wiped cache I assumed that you had access to recovery and bootloader. So from recovery:
Code:
adb push "bootunlock".zip /sdcard/
Then proceed with the booting into twrp and flashing it. Honestly though, Google doesn't care if you unlocked and rooted. I sent a phone back with a custom ROM still on it and they honored warranty.
Click to expand...
Click to collapse
Okay, great - I won't bother de-tampering it then!
So they treat software and hardware warranty independently?
Novic3

novic3 said:
Okay, great - I won't bother de-tampering it then!
So they treat software and hardware warranty independently?
Novic3
Click to expand...
Click to collapse
They did in my case and in many others here. I wouldn't worry about it to much.

theesotericone said:
They did in my case and in many others here. I wouldn't worry about it to much.
Click to expand...
Click to collapse
Hey, so pushing the file doesn't work if your phone isn't on (my phone can't boot)
Any suggestions?
I tried
adb push cwm-Nexus.BootUnlocker.zip /sdcard/
adb push cwm-Nexus.BootUnlocker.zip /data/local/
Getting "error: device not found"

http://forum.xda-developers.com/goo...orial-how-to-flash-factory-images-lg-t2713833 Use this, if you need to make a warranty return

JonesL said:
http://forum.xda-developers.com/goo...orial-how-to-flash-factory-images-lg-t2713833 Use this, if you need to make a warranty return
Click to expand...
Click to collapse
Hi,
This method still requires me to push a file onto the sdcard of the phone....which I cannot do (at least without your help)
I have no problems flashing the firmware, I just need to reset the tamper flag which I cant do without pushing a file onto the phone which i really need help doing please?

Related

[Q] NEXUS 5 BRICKED TRYING TO ROOT WITH CF AutoRoot. HELP!?

Hi all
A bit new to posting in here but am really hoping to receive some help from you all. Last night I installed all the standard USB drivers i.e. Android SDK pack and followed them all as mentioned. Then using the root tool from ChainFire I got to the little android guy after going through the process of unlocking the bootloader and gaining root, but the phone never actually rebooted.
Now when I try to flash the original fastboot files using the WUG kit I get "FAILED: remote: flash write failure" The same is the case with writing the boot img and recovery img. See attached.
I can put the phone into Fastboot mode only and it says lock state is "unlocked" but it would seem that I can no longer write anything to the internal disk as nothing will work or boot. I also get a status on my PC saying that the driver QHSUSB_Bulk could not be found.
Has anybody had a similar problem to this? Is there any way to somehow get this working again? And if I RMA with Google will they say my warranty is voided now that it says the lock state in Fastboot is unlocked?
Many thanks in advance guys any help is appreciated.
Meakii said:
Hi all
A bit new to posting in here but am really hoping to receive some help from you all. Last night I installed all the standard USB drivers i.e. Android SDK pack and followed them all as mentioned. Then using the root tool from ChainFire I got to the little android guy after going through the process of unlocking the bootloader and gaining root, but the phone never actually rebooted.
Now when I try to flash the original fastboot files using the WUG kit I get "FAILED: remote: flash write failure" The same is the case with writing the boot img and recovery img. See attached.
I can put the phone into Fastboot mode only and it says lock state is "unlocked" but it would seem that I can no longer write anything to the internal disk as nothing will work or boot. I also get a status on my PC saying that the driver QHSUSB_Bulk could not be found.
Has anybody had a similar problem to this? Is there any way to somehow get this working again? And if I RMA with Google will they say my warranty is voided now that it says the lock state in Fastboot is unlocked?
Many thanks in advance guys any help is appreciated.
Click to expand...
Click to collapse
Try flashing the factory images manually.
http://forum.xda-developers.com/showthread.php?t=2513701
Method 2.
Does fastboot work properly? What output does 'Fastboot devices" have?
abaaaabbbb63 said:
Try flashing the factory images manually.
http://forum.xda-developers.com/showthread.php?t=2513701
Method 2.
Does fastboot work properly? What output does 'Fastboot devices" have?
Click to expand...
Click to collapse
Thanks have tried flashing them manually but still the same error saying FAILED: remote: flash write failure
It as if nothing can be written to the phone at all.
Yea fastboot seems to work fine but sorry what do you mean by what ouput does fastboot devices have?
Thanks a lot
Meakii said:
Thanks have tried flashing them manually but still the same error saying FAILED: remote: flash write failure
It as if nothing can be written to the phone at all.
Yea fastboot seems to work fine but sorry what do you mean by what ouput does fastboot devices have?
Thanks a lot
Click to expand...
Click to collapse
write "Fastboot devices" in CMD while phone is in fastboot.
What happens when you boot in recovery? Try that, and do a factory data reset.
abaaaabbbb63 said:
write "Fastboot devices" in CMD while phone is in fastboot.
What happens when you boot in recovery? Try that, and do a factory data reset.
Click to expand...
Click to collapse
Ok see attached. Also it doesn't allow me to boot into recovery at all. I used the WUG kit to temporarily boot into TWRP and tried a factory reset there but it says there's no ROM installed. It's like everything has been wiped and it can't write anything to the internals to read from. Thanks for you help so far. Any other suggestions?
Meakii said:
Ok see attached. Also it doesn't allow me to boot into recovery at all. I used the WUG kit to temporarily boot into TWRP and tried a factory reset there but it says there's no ROM installed. It's like everything has been wiped and it can't write anything to the internals to read from. Thanks for you help so far. Any other suggestions?
Click to expand...
Click to collapse
Just... stop using toolkits for a second here! These automated processes got you here in the first place.
Try this command:
fastboot erase userdata
Does it succeed?
abaaaabbbb63 said:
Just... stop using toolkits for a second here! These automated processes got you here in the first place.
Try this command:
fastboot erase userdata
Does it succeed?
Click to expand...
Click to collapse
Ok ummm see attached. I'm so gutted any further thoughts or advice?
Meakii said:
Ok ummm see attached. I'm so gutted any further thoughts or advice?
Click to expand...
Click to collapse
It seems like a brick. Something got corrupted. I searched far an wide on XDA and other forums, but no one with this problem has found the solution.
It seems that your last chance is RMA.
abaaaabbbb63 said:
It seems like a brick. Your internal memory got corrupted. I searched far an wide on XDA and other forums, but no one with this problem has found the solution.
It seems that your last chance is RMA.
Click to expand...
Click to collapse
Ok thanks for your help. How this happens simply rooting a device following step by step instructions having rooted many devices before I'll never know. There was no interrruptions or reasons for this to have happened. Do you think they will take one look at it and say warranty is voided?
Meakii said:
Ok thanks for your help. How this happens simply rooting a device following step by step instructions having rooted many devices before I'll never know. There was no interrruptions or reasons for this to have happened. Do you think they will take one look at it and say warranty is voided?
Click to expand...
Click to collapse
Who knows? Try it!
I don´t think the reason was CF-auto root. There must be something wrong with the device´s flash from the beginning. My thoughts are that you´r flash has a corrupted area which surprisingly wasn´t used for the stock factory flash and CF-autoroot triggered it while flashing a specific partition. Maybe i´m completely wrong.
I hope you´ll get it exchanged :good:.
Meakii said:
Ok thanks for your help. How this happens simply rooting a device following step by step instructions having rooted many devices before I'll never know. There was no interrruptions or reasons for this to have happened. Do you think they will take one look at it and say warranty is voided?
Click to expand...
Click to collapse
I don't really know what happened. I guess there are always risks when using tools like this. That's why I always recommend rooting using the manual method.
I have no idea how google will react. In theory, a simple unlocked bootloader won't affect warranty. In reality, anything can happen. Good luck, and sorry!
Meakii said:
Ok thanks for your help. How this happens simply rooting a device following step by step instructions having rooted many devices before I'll never know. There was no interrruptions or reasons for this to have happened. Do you think they will take one look at it and say warranty is voided?
Click to expand...
Click to collapse
It's a mystery indeed, it might not be CF but best way is to stay away from toolkits and do it manually.
http://forum.xda-developers.com/showthread.php?t=2507905
Does it respond to anything?
Will it turn on but just get stuck?
If it won't respond to anything at all then I doubt Google would say the warranty is void. They probably wouldn't know since it's dead.
abaaaabbbb63 said:
I don't really know what happened. I guess there are always risks when using tools like this. That's why I always recommend rooting using the manual method.
I have no idea how google will react. In theory, a simple unlocked bootloader won't affect warranty. In reality, anything can happen. Good luck, and sorry!
Click to expand...
Click to collapse
Absolutely gutted but thanks so much for your help. I'll report back with Googles response.
pert_S said:
It's a mystery indeed, it might not be CF but best way is to stay away from toolkits and do it manually.
http://forum.xda-developers.com/showthread.php?t=2507905
Does it respond to anything?
Will it turn on but just get stuck?
If it won't respond to anything at all then I doubt Google would say the warranty is void. They probably wouldn't know since it's dead.
Click to expand...
Click to collapse
It will respond, but the memory won't flash. Major no-fix problem.
pert_S said:
It's a mystery indeed, it might not be CF but best way is to stay away from toolkits and do it manually.
http://forum.xda-developers.com/showthread.php?t=2507905
Does it respond to anything?
Will it turn on but just get stuck?
If it won't respond to anything at all then I doubt Google would say the warranty is void. They probably wouldn't know since it's dead.
Click to expand...
Click to collapse
Hi nah it only boots into Fastboot mode where it says down the bottom in red "LOCK STATE - unlocked" . Have tried every trick posted on here but it seems that during the rooting process somehow corrupted internal storage meaning it can't write anything to the phone (therefore not being able to reset to factory etc etc).
What a disaster.
Would opening the command prompt window with administrative rights make a difference? Worth a shot.
Meakii said:
Hi nah it only boots into Fastboot mode where it says down the bottom in red "LOCK STATE - unlocked" . Have tried every trick posted on here but it seems that during the rooting process somehow corrupted internal storage meaning it can't write anything to the phone (therefore not being able to reset to factory etc etc).
What a disaster.
Click to expand...
Click to collapse
Oh I see.
Well like abaaaabbbb63 said, in theory it shouldn't affect warranty.
They would have to show that unlocking the bootloader caused the fault I presume.
Make sure you tell Google that this happened when using a toolkit and a script when asking for a new phone free of charge.
Sent from my Nexus 5 using Tapatalk
El Daddy said:
Make sure you tell Google that this happened when using a toolkit and a script when asking for a new phone free of charge.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
How would that help? I think pleading ignorance to how it happened would probably be best wouldn't it?
Thanks for all the replies.
It's sarcasm friend. ;3. Daddy isn't a fan of toolkits nor of people claiming new handsets after a problem occurs as a result of one.

[Q] Considering rooting the Nexus 5

So I have a black Nexus 5 with a capacity of 16GB. The device is only about 4 months old, so I still have it covered with warranty until June 2016. The device is as good as new and I'm very happy with it because everything is so fast and smooth.
Recently I've been thinking about rooting the device for maybe some little extras. For example, I have GTA SA installed but I would like to play it with the Cleo mod to have a little bit more fun. Or maybe I'll install some kind of adblocker so I could enjoy my brand new phone without the annoying gold diggers. Or perhaps I want to hide some apps from my app drawer so it would look neat and organised. Or I would like to install an apk that isn't available for non-rooted devices. Or in case I want to see the battery percentage next to the time display or anything like that.
As you can see I would only want to root it for rather small reasons. I definitely don't want to overclock anything because it already meets my criteria for speed, nor do I want to install any custom ROMs because I really like the pure android experience. So I have a few questions because I'm a total noob at the field of tweaking android:
Is my current data going to be wiped if I would want to root it?
I'm aware of the upcoming Android L release, so would I be able to update it right away (remember, I'm not going to use any custom ROMs) or would I have to unroot and reset everything first?
In case something goes wrong and I want to use my warranty, could any traces be found after I would have unrooted the device? (because rooting voids your warranty, right?)
What would be the top reasons to root the Nexus 5? For example, any features the device should've had but unfortunately hasn't.
And is it actually 100% safe...?
So regarding to the last question... A friend of mine has a rooted Moto G, he made me familiar with rooting and it's probably thanks to him that I'm considering it. Everything was going well but there were a few times that he woke up and his phone wasn't worth more than a brick. Apparently, it was because of some ROM he installed. This probably won't affect me in any way because like I said, I'm not going to install any custom ROMs, but my friend expected everything to be normal while it wasn't. He probably did everything like it should be done but then he suddenly woke up with a brick next to his head. So apparently, even if you do everything exactly like they tell you to do it, there's still a slight chance that it's going to end up badly, right?
So basically, I'm considering rooting my device but I'm still not sure what I would have to do because there are lots of tutorials and everything is quite confusing and I have some questions. All the help would be greatly appreciated, thanks in advance!
root/unlockbootloader/install twrp&busybox no data loss
root/unlockbootloader/install twrp&busybox no data loss without P.C, okay here we go mod's remove if you think it's not helping. download towelroot by geohot,now the rest from playstore, es file exploer,super su,busybox,reboot app,nexus unlock bootloader,
make sure you have security unknowen sources ticked and verify apps unticked.
download towelroot from chrome with es file exploer open and install hit make it rain tab, next install busybox,next install super su app.unlockbootloader with in the app.,install twrp and auto install recovery for hammerhead from twrp, now you should have full root after reboot.super user and busybox unlocked bootloader and twrp installed, and you know what the reboot app is for . no data loss and without a P.C, or you could use fastboot install just look in Q&A, kind regard's joe hope this help's.
Spaceblow said:
Is my current data going to be wiped if I would want to root it?
Click to expand...
Click to collapse
Yep; when you unlock bootloader of your device (before root), all of data will be wiped.
Spaceblow said:
I'm aware of the upcoming Android L release, so would I be able to update it right away (remember, I'm not going to use any custom ROMs) or would I have to unroot and reset everything first?
Click to expand...
Click to collapse
Nope. When you upgrade to Android L, it might be overwrite existing system clearly.
Spaceblow said:
In case something goes wrong and I want to use my warranty, could any traces be found after I would have unrooted the device? (because rooting voids your warranty, right?)
Click to expand...
Click to collapse
We are using Google Nexus. Just revert with Nexus Factory Image.
http://developers.google.com/android/nexus/images
Spaceblow said:
What would be the top reasons to root the Nexus 5? For example, any features the device should've had but unfortunately hasn't.
Click to expand...
Click to collapse
In my case, to connect NTFS filesystem.
Spaceblow said:
And is it actually 100% safe...?
Click to expand...
Click to collapse
Maybe, but it's at your own risk.
Jongmin Kim said:
Yep; when you unlock your device (before root), all of data will be wiped.
Nope. When you upgrade to Android L, it might be overwrite existing system clearly.
No. We are using Google Nexus. Just revert with Nexus Factory Image.
http://developers.google.com/android/nexus/images
In my case, to connect NTFS filesystem.
Maybe, but it's at your own risk.
English is too difficult... I'm trying to understand right now.
Click to expand...
Click to collapse
root and then unlock bootloader with the app from playstore. has to be this way. regard's p.s no data wiped ,
Spaceblow said:
So I have a black Nexus 5 with a capacity of 16GB. The device is only about 4 months old, so I still have it covered with warranty until June 2016. The device is as good as new and I'm very happy with it because everything is so fast and smooth.
Click to expand...
Click to collapse
First of all:
Lethargy said:
I think OP got his question reversed. Should be:
"Why buy a Nexus 5 if you're not going to root?"
:angel:
Click to expand...
Click to collapse
Spaceblow said:
So I have a few questions because I'm a total noob at the field of tweaking android:
Is my current data going to be wiped if I would want to root it?
I'm aware of the upcoming Android L release, so would I be able to update it right away (remember, I'm not going to use any custom ROMs) or would I have to unroot and reset everything first?
In case something goes wrong and I want to use my warranty, could any traces be found after I would have unrooted the device? (because rooting voids your warranty, right?)
What would be the top reasons to root the Nexus 5? For example, any features the device should've had but unfortunately hasn't.
And is it actually 100% safe...?
Click to expand...
Click to collapse
1. Unlocking the bootloader is what wipes the data partition, not root access.
2. Don't bother with OTAs to update, they're too much of a bother to try to get to work, when you can just flash factory images/zip, most likely before you even get the OTA pushed to you.
3. Depends where you bought it from. If you got it off the Play Store, then Google does not care about the software you have on your device as long as it's a legitimate manufacturing fault covered by the warranty. You can RMA to Google with a custom ROM and kernel if you wanted to. If you bought it from elsewhere, You'll have to send it to LG for repair. It's possible to reflash factory images and reset the tamper flag, there isn't anything else on the Nexus 5 that will tell LG anything. The easiest way is using LG Flashtool, which can be found in the first link of my signature. If your device is completely dead however, it doesn't matter since LG wouldn't be able to boot it up.
4. Root access is simply root access. You get access to /system, and therefore can use root apps and other modifications.
5. The root process itself is pretty much 100% safe. The Nexus 5 is really, really hard to brick, unless you flash something that isn't meant for your device or something similar, so user error is the only risk in the process. Software-wise, of course root access comes at some form of a security risk. Just be sure of what apps you're granting root access to and you should have no problem.
Spaceblow said:
So regarding to the last question... A friend of mine has a rooted Moto G, he made me familiar with rooting and it's probably thanks to him that I'm considering it. Everything was going well but there were a few times that he woke up and his phone wasn't worth more than a brick. Apparently, it was because of some ROM he installed. This probably won't affect me in any way because like I said, I'm not going to install any custom ROMs, but my friend expected everything to be normal while it wasn't. He probably did everything like it should be done but then he suddenly woke up with a brick next to his head. So apparently, even if you do everything exactly like they tell you to do it, there's still a slight chance that it's going to end up badly, right?
Click to expand...
Click to collapse
Most likely user error, or simply because a Moto device could be locked down more (which also makes it riskier and harder to restore) and not as easy to develop for. The Nexus 5 is one of the hardest devices to brick (again, excluding user error), and if you have any issues it would either be user error or a bug in the ROM/kernel.
Spaceblow said:
So basically, I'm considering rooting my device but I'm still not sure what I would have to do because there are lots of tutorials and everything is quite confusing and I have some questions. All the help would be greatly appreciated, thanks in advance!
Click to expand...
Click to collapse
Check out the first link of my signature and read some threads before proceeding blindly.
There are ways to gain root access without unlocking the bootloader and without a PC as mentioned above, but it's recommended to do it the traditional way by backing up your internal storage to a PC first and using fastboot. Those methods are useful for other devices that are more locked down. This is a Nexus device, it's better to do it properly.
Lethargy said:
First of all:
1. Unlocking the bootloader is what wipes the data partition, not root access.
2. Don't bother with OTAs to update, they're too much of a bother to try to get to work, when you can just flash factory images/zip, most likely before you even get the OTA pushed to you.
3. Depends where you bought it from. If you got it off the Play Store, then Google does not care about the software you have on your device as long as it's a legitimate manufacturing fault covered by the warranty. You can RMA to Google with a custom ROM and kernel if you wanted to. If you bought it from elsewhere, You'll have to send it to LG for repair. It's possible to reflash factory images and reset the tamper flag, there isn't anything else on the Nexus 5 that will tell LG anything. The easiest way is using LG Flashtool, which can be found in the first link of my signature. If your device is completely dead however, it doesn't matter since LG wouldn't be able to boot it up.
4. Root access is simply root access. You get access to /system, and therefore can use root apps and other modifications.
5. The root process itself is pretty much 100% safe. The Nexus 5 is really, really hard to brick, unless you flash something that isn't meant for your device or something similar, so user error is the only risk in the process. Software-wise, of course root access comes at some form of a security risk. Just be sure of what apps you're granting root access to and you should have no problem.
Most likely user error, or simply because a Moto device could be locked down more (which also makes it riskier and harder to restore). The Nexus 5 is one of the hardest devices to brick (again, excluding user error), and if you have any issues it would either be user error or a bug in the ROM/kernel.
Check out the first link of my signature and read some threads before proceeding blindly.
There are ways to gain root access without unlocking the bootloader and without a PC as mentioned above, but it's recommended to do it the traditional way by backing up your internal storage to a PC first and using fastboot. Those methods are useful for other devices that are more locked down. This is a Nexus device, it's better to do it properly.
Click to expand...
Click to collapse
lol yeah i have to agree with you, but i find this help's when on the go,
joecool666 said:
lol yeah i have to agree with you, but i find this help's when on the go,
Click to expand...
Click to collapse
If you don't have access to a PC, or you're using a locked-down Samsung/HTC/Moto/Sony/whatever device, then sure, go ahead and use the exploit methods.
But if you do have access to a PC, and it's a Nexus device, just do it properly, it'll cause fewer possible issues.
Lethargy said:
If you don't have access to a PC, or you're using a locked-down Samsung/HTC/Moto/Sony/whatever device, then sure, go ahead and use the exploit methods.
But if you do have access to a PC, and it's a Nexus device, just do it properly, it'll cause fewer possible issues.
Click to expand...
Click to collapse
i do use my p.c and lg flashtool and fastboot.just incase lol.and it is the better way of doing it, p.s when OTG rooting don't forget to bring the XDA app.
joecool666 said:
root and then unlock bootloader with the app from playstore. has to be this way. regard's p.s no data wiped ,
Click to expand...
Click to collapse
You mean Towelroot? I'm also considering this option because it would be nice to keep all my data.
Lethargy said:
First of all:
1. Unlocking the bootloader is what wipes the data partition, not root access.
2. Don't bother with OTAs to update, they're too much of a bother to try to get to work, when you can just flash factory images/zip, most likely before you even get the OTA pushed to you.
3. Depends where you bought it from. If you got it off the Play Store, then Google does not care about the software you have on your device as long as it's a legitimate manufacturing fault covered by the warranty. You can RMA to Google with a custom ROM and kernel if you wanted to. If you bought it from elsewhere, You'll have to send it to LG for repair. It's possible to reflash factory images and reset the tamper flag, there isn't anything else on the Nexus 5 that will tell LG anything. The easiest way is using LG Flashtool, which can be found in the first link of my signature. If your device is completely dead however, it doesn't matter since LG wouldn't be able to boot it up.
4. Root access is simply root access. You get access to /system, and therefore can use root apps and other modifications.
5. The root process itself is pretty much 100% safe. The Nexus 5 is really, really hard to brick, unless you flash something that isn't meant for your device or something similar, so user error is the only risk in the process. Software-wise, of course root access comes at some form of a security risk. Just be sure of what apps you're granting root access to and you should have no problem.
Most likely user error, or simply because a Moto device could be locked down more (which also makes it riskier and harder to restore) and not as easy to develop for. The Nexus 5 is one of the hardest devices to brick (again, excluding user error), and if you have any issues it would either be user error or a bug in the ROM/kernel.
Check out the first link of my signature and read some threads before proceeding blindly.
There are ways to gain root access without unlocking the bootloader and without a PC as mentioned above, but it's recommended to do it the traditional way by backing up your internal storage to a PC first and using fastboot. Those methods are useful for other devices that are more locked down. This is a Nexus device, it's better to do it properly.
Click to expand...
Click to collapse
This is some great information, thank you very much! So in case I would want to do it manually, this thread has everything I need (in combination with the 15 seconds ADB Installer)?
Spaceblow said:
This is some great information, thank you very much! So in case I would want to do it manually, this thread has everything I need (in combination with the 15 seconds ADB Installer)?
Click to expand...
Click to collapse
Yep. :good: I also recommend using TWRP instead of CWM as your recovery. PhilZ Touch is also another good alternative, but it is no longer maintained and probably won't work for Lollipop's default encryption.
Latest SuperSU is located here, flashable in a custom recovery.
Lethargy said:
Yep. :good: I also recommend using TWRP instead of CWM as your recovery. PhilZ Touch is also another good alternative, but it is no longer maintained and probably won't work for Lollipop's default encryption.
Latest SuperSU is located here, flashable in a custom recovery.
Click to expand...
Click to collapse
Thanks for helping me but I used Towelroot and it works flawlessly!
Spaceblow said:
Thanks for helping me but I used Towelroot and it works flawlessly!
Click to expand...
Click to collapse
Cool. :good:
Even though you now have root access, I recommend using Bootunlocker or whatever app to unlock the bootloader from within Android (which doesn't wipe), then flashing a custom recovery with fastboot while in the bootloader anyways.
Why?
If something goes wrong and your phone doesn't boot, you'll have no choice but to unlock the bootloader WITH a wipe using fastboot, then flash a custom recovery or reflash factory images, unless you've done the above, in which case you can dirty-flash (no wipe) a stock ROM zip downloadable here. :angel:
back up
Spaceblow said:
Thanks for helping me but I used Towelroot and it works flawlessly!
Click to expand...
Click to collapse
make sure you make a back up back up most important,regard's joe
To be clear, the *whole* phone including your sdcard partition will be wiped so make sure you back up before unlocking your bootloader. I would use an app like ES File Explorer and copy all your files to Dropbox or Google Drive if you dont have a computer but you'll need a computer anyway.
Sent from my Nexus 5 using XDA Free mobile app
MrObvious said:
To be clear, the *whole* phone including your sdcard partition will be wiped
Click to expand...
Click to collapse
If we want to be clear, we should also be accurate. The *whole* phone is not wiped. The /data partition is wiped, which includes /data/app (where user apps are stored) /data/data (where user settings and app data is stored) and /data/media (where /sdcard data is stored)
Lethargy said:
Cool. :good:
Even though you now have root access, I recommend using Bootunlocker or whatever app to unlock the bootloader from within Android (which doesn't wipe), then flashing a custom recovery with fastboot while in the bootloader anyways.
Why?
If something goes wrong and your phone doesn't boot, you'll have no choice but to unlock the bootloader WITH a wipe using fastboot, then flash a custom recovery or reflash factory images, unless you've done the above, in which case you can dirty-flash (no wipe) a stock ROM zip downloadable here. :angel:
Click to expand...
Click to collapse
Thanks for the tip but then I'll be unable to receive OTA updates unless I restore everything, including everything being wiped, right?
joecool666 said:
make sure you make a back up back up most important,regard's joe
Click to expand...
Click to collapse
By using Titanium Backup?
Spaceblow said:
Thanks for the tip but then I'll be unable to receive OTA updates unless I restore everything, including everything being wiped, right?
Click to expand...
Click to collapse
All guides and info threads are in my signature. One such INFO thread is OTA help-desk, which explains that you can receive OTA with custom recovery, however there are extra steps.
However, please let me explain 1 thing. OTA is the ultimate noob move. Only root-noobs receive OTA updates. They are the most inconvenient method of updating your OS if you are rooted. Long before you even receive the OTA update, there will be a pre-rooted flashable.zip that can be flashed via recovery.
noobs will often say "but..but..but I wont have to wipe if I accept an OTA"... Little do they know... Even after an official OTA, things screw up. Whenever an OS is upgraded, a wipe is highly recommended as OTA's are imperfect and data between apps and settings conflicts between versions.
OTA is a fools errand if you're rooted. Now you're rooted, leave OTA to the unrooted and learn to manage your rooted device properly. All the info you could ever need is available in my signature as previously mentioned.
Spaceblow said:
Thanks for the tip but then I'll be unable to receive OTA updates unless I restore everything, including everything being wiped, right?
By using Titanium Backup?
Click to expand...
Click to collapse
or helium back up
Owning a Nexus makes fastboot your best friend, especially if you have issues.
Read up on adb/fastboot and forget OTA's. Nothing like a clean fresh install of a new version. And there's many options to save /backup your data and important files.
Without learning fastboot and adb.... Simple fix issues can become major headaches.
Don't be intimidated. Read, learn, then do. ?
---------- Post added at 09:49 AM ---------- Previous post was at 09:48 AM ----------
@rootSU has everything you need in his sticky roll up thread.
rootSU said:
All guides and info threads are in my signature. One such INFO thread is OTA help-desk, which explains that you can receive OTA with custom recovery, however there are extra steps.
However, please let me explain 1 thing. OTA is the ultimate noob move. Only root-noobs receive OTA updates. They are the most inconvenient method of updating your OS if you are rooted. Long before you even receive the OTA update, there will be a pre-rooted flashable.zip that can be flashed via recovery.
noobs will often say "but..but..but I wont have to wipe if I accept an OTA"... Little do they know... Even after an official OTA, things screw up. Whenever an OS is upgraded, a wipe is highly recommended as OTA's are imperfect and data between apps and settings conflicts between versions.
OTA is a fools errand if you're rooted. Now you're rooted, leave OTA to the unrooted and learn to manage your rooted device properly. All the info you could ever need is available in my signature as previously mentioned.
Click to expand...
Click to collapse
Well, you convinced me to take my N5 to a step further.
So I already Towelrooted my phone which gave me root access and an untouched bootloader and recovery. My next step would be to backup every app and all data to be sure in case something goes wrong, this would be done by using Titanium Backup. Then I should be unlocking the bootloader by simply using BootUnlocker for Nexus Devices so I wouldn't get my data wiped (I know I would be able to restore it with my backup but I rather do it a bit faster and less complex). When I did that, I have to head over to this thread and flash TWRP by following the instructions at "2. Installing a Custom Recovery".
So after all these steps my phone would have no limitations and it would be as unlocked as for example your Nexus 5, right?

[Q] Accidentally bricked Nexus...I think...

Hi all, first post to the forums so forgive me if I'm forgetting some sort of forum etiquette.
My brother's Nexus 5 stopped working a while ago, it'd just go straight to the Google screen on start up and sit there indefinitely. Recovery mode? Non-existent. I could get into the bootloader easy as, but selecting recovery mode just resulted in a black screen that would not accept any commands. So since I've reflashed my own Nexus 5 with various flavours of Android before I decided to just reflash his too, as I figured there's no reason that shouldn't work.
500 attempts later and uh, yeah, I don't think it's working.
I've tried installing the official versions of 4.3, 4.4, and 5.0, but Fastboot results in "failure to write" errors. I even tried sideloading with TWRP and Clockwork, but both of those give me error messages saying failure to mount /cache or /recovery or whatever.
I've spent an entire day (that should have been spent working on certain assignments :s) trying to fix this and looking around forums for a solution yet can't seem to find anything.
If anyone has any idea on how to fix this it would be greatly appreciated, I'm not too sure Google would honor the warranty on this anymore...
D0UBLEJUMP said:
Hi all, first post to the forums so forgive me if I'm forgetting some sort of forum etiquette.
My brother's Nexus 5 stopped working a while ago, it'd just go straight to the Google screen on start up and sit there indefinitely. Recovery mode? Non-existent. I could get into the bootloader easy as, but selecting recovery mode just resulted in a black screen that would not accept any commands. So since I've reflashed my own Nexus 5 with various flavours of Android before I decided to just reflash his too, as I figured there's no reason that shouldn't work.
500 attempts later and uh, yeah, I don't think it's working.
I've tried installing the official versions of 4.3, 4.4, and 5.0, but Fastboot results in "failure to write" errors. I even tried sideloading with TWRP and Clockwork, but both of those give me error messages saying failure to mount /cache or /recovery or whatever.
I've spent an entire day (that should have been spent working on certain assignments :s) trying to fix this and looking around forums for a solution yet can't seem to find anything.
If anyone has any idea on how to fix this it would be greatly appreciated, I'm not too sure Google would honor the warranty on this anymore...
Click to expand...
Click to collapse
Is your bootloader unlocked?
Are you getting the images from here, and following all the instructions: https://developers.google.com/android/nexus/images
krs360 said:
Is your bootloader unlocked?
Are you getting the images from here, and following all the instructions
Click to expand...
Click to collapse
Yes, yes and yes.
Like I said, everything went fine with reflashing my own Nexus 5, but my brother's one is just being so, so, so uncooperative.
D0UBLEJUMP said:
Yes, yes and yes.
Like I said, everything went fine with reflashing my own Nexus 5, but my brother's one is just being so, so, so uncooperative.
Click to expand...
Click to collapse
Try locking the bootloader in fastoot. Reboot to bootloader. If the bootloader still says unlocked you have a bad emmc chip.
theesotericone said:
Try locking the bootloader in fastoot. Reboot to bootloader. If the bootloader still says unlocked you have a bad emmc chip.
Click to expand...
Click to collapse
Bootloader always relocks when the phone restarts :/
It's a hardware error, a bad emmc chip. Your only choice is to exchange it under the warranty.
BirchBarlow said:
It's a hardware error, a bad emmc chip. Your only choice is to exchange it under the warranty.
Click to expand...
Click to collapse
Do you know if Google will still exchange it? It's within the warranty period, but I have been reflashing it and unlocking the bootloader which I doubt they're too excited about. Or is this a sort of special case since it's a hardware error?
D0UBLEJUMP said:
Do you know if Google will still exchange it? It's within the warranty period, but I have been reflashing it and unlocking the bootloader which I doubt they're too excited about. Or is this a sort of special case since it's a hardware error?
Click to expand...
Click to collapse
if your emmc is corrupt i don't think they will be able to find out you have been messing with your device and if your bootloader is locked that should do fine. Only thing that i'm not able to confirm is about the tamper flag
nexus.freak said:
if your emmc is corrupt i don't think they will be able to find out you have been messing with your device and if your bootloader is locked that should do fine. Only thing that i'm not able to confirm is about the tamper flag
Click to expand...
Click to collapse
I believe you can reset the tamper flag with a bit of luck by booting twrp from fastboot ( fastboot boot twrp.img ) then sideload and flash the tamper resetter.
That being said , anyone know what's the incidence of bad emmc chips on our devices ? And/or if there's a trigger to them ?
Niflheimer said:
I believe you can reset the tamper flag with a bit of luck by booting twrp from fastboot ( fastboot boot twrp.img ) then sideload and flash the tamper resetter.
That being said , anyone know what's the incidence of bad emmc chips on our devices ? And/or if there's a trigger to them ?
Click to expand...
Click to collapse
Woohoo! Flag reset!
Judging by what I found when I was looking around it doesn't seem like bad emmc is too common, couldn't find many suffering the same issues as me.
As for triggers, my brother's Nexus worked completely fine just like mine, then powered off, powered on, and broken. So...I guess the message of the story is to never turn them off (or try reflash) and they'll be fine?
If you bought phone of play store you can send it to google, there was a tread here some time ago and it said that google accept to replace phones with temper flag and unlocked bootloader.
Good luck

Don't Re-Lock Your Bootloader

As a friendly reminder to those unfamiliar with unlocking/re-locking their bootloaders;
Unless your on 100% stock, and planning on reselling your phone, don't re-lock the bootloader.
For some reason re-locking the bootloader while you have a custom ROM installed will cause the phone not to boot (in a way, soft bricking it.)
And, leave "OEM unlocking" in the "Developer Options" CHECKED, once that is unchecked you cannot unlock the phone once a soft brick happens.
The official advice from Essential about re-locking your phone is ONLY for the official firmware. Pretend they never said that on their site, it has caused more trouble then necessary. It's even dangerous to re-lock while running the Oreo beta.
Concerning un-bricking the device, at the moment there is no known way.
And it will be this way until someone figures out a way to exploit the bootloader or reverse engineer it.
So please don't flood this thread with asking for help to un-brick your device, I nor anyone else can help you on that at this given time, all I'm doing is trying to is prevent that happening.
So, safe unlocking! And happy holidays!
EDITS:
1) According to some reports, when you lock your bootloader it will also automatically untoggle the "OEM Unlocking" option.
2) It appears when re-locking the phone on a non-stock ROM some partitions are becoming corrupt, and resulting in the "red boot warning" screen. Under most circumstances you can fix that screen, but not while the bootloader is locked (since you need the fastboot flash command.)
3) When the partitions become corrupt you cannot boot into any mode, including the stock recovery. This is why Essential's suggestions are pointless at this stage of the brick.
Should be pinned and in the OP of every mod thread
Sent from my PH-1 using XDA Labs
avd said:
Should be pinned and in the OP of every mod thread
Click to expand...
Click to collapse
totally agree, i made this "trick" with one of my first android phone and it never happen me again. But new user who would flash Los or other rom should be aware of this issue, specially when jtag is not an option. As far we'll make some powerfull 500$ brick :crying:. it's our duty to make people aware of this. @invisiblek you guy made an incredible work and so fast but like he said i think you should warn people of the risk in the OP
avd said:
Should be pinned and in the OP of every mod thread
Sent from my PH-1 using XDA Labs
Click to expand...
Click to collapse
I wouldn't even know how to go about to ask to pin this.
But besides this I'm also thinking about making a thread for new users regarding common issues when installing roms at our current stage.
I'm firejackal on discord, I'm just trying to reduce the amount of people asking the same questions on there and to prevent bricked units.
Ellises said:
I wouldn't even know how to go about to ask to pin this.
But besides this I'm also thinking about making a thread for new users regarding common issues when installing roms at our current stage.
I'm firejackal on discord, I'm just trying to reduce the amount of people asking the same questions on there and to prevent bricked units.
Click to expand...
Click to collapse
It's very easy to ask for a thread to get stuck to the top.
Just use the report post button, and ask, whether or not becomes a sticky is up to the Mods.
How to Report a Post.
Sent from my XT1254 using XDA Labs
Wish I saw this earlier, my phone is already bricked few weeks ago after re-lock the boot loader. When I ask Essential support for help, they said this in the email:
"Hi Eric,
I can appreciate your concern if the device is not able to be used.
I am sorry though, we are not able to provide support for ADB or issues that you will run into with sideloading builds. We have no remote tools that will recover the device.
Although I haven't run into that same error, you might still be able to re-flash the Oreo/production build again using ADB.
I would recommend following the Oreo Beta sideload instructions available on Essential.com/developer that will walk you through the process of getting the device recognized and communicating with ADB. There are also instructions for re-flashing the current build available here. If you are still running into issues, I would recommend visiting online forums like XDA for assistance from other developers for that issue that you are noticing.
Thank you for your understanding.
Sincerely,
Erich
Essential Customer Experience Team"
That sounds like a generic reply since it's not mentioning anything about the brick.
But I have a question regarding this; when you use the locked bootloader to boot into the stock recovery to try to sideload an official signed image, what does it do? Does it give an error, or is not able to connect to the computer?
ericzhf said:
Wish I saw this earlier, my phone is already bricked few weeks ago after re-lock the boot loader. When I ask Essential support for help, they said this in the email:
"Hi Eric,
I can appreciate your concern if the device is not able to be used.
I am sorry though, we are not able to provide support for ADB or issues that you will run into with sideloading builds. We have no remote tools that will recover the device.
Although I haven't run into that same error, you might still be able to re-flash the Oreo/production build again using ADB.
I would recommend following the Oreo Beta sideload instructions available on Essential.com/developer that will walk you through the process of getting the device recognized and communicating with ADB. There are also instructions for re-flashing the current build available here. If you are still running into issues, I would recommend visiting online forums like XDA for assistance from other developers for that issue that you are noticing.
Thank you for your understanding.
Sincerely,
Erich
Essential Customer Experience Team"
Click to expand...
Click to collapse
Ellises said:
That sounds like a generic reply since it's not mentioning anything about the brick.
But I have a question regarding this; when you use the locked bootloader to boot into the stock recovery to try to sideload an official signed image, what does it do? Does it give an error, or is not able to connect to the computer?
Click to expand...
Click to collapse
I'm not able to boot in to stock recovery any more, it gives this error when I try recovery "Your device is corrupted. It can't be trusted and will not boot". I think that was because I rooted and installed TWRY before.
Now with locked bootloader, I can't get in to recovery and I can't flash TWRY either. I can't unlock bootloader too because I'm not able to boot so not able to enable USB-DEBUG and OEM-UNLOCK.
I tried pretty much everything and no luck at this point, I don't know what else I can do.
ericzhf said:
I'm not able to boot in to stock recovery any more, it gives this error when I try recovery "Your device is corrupted. It can't be trusted and will not boot". I think that was because I rooted and installed TWRY before.
Now with locked bootloader, I can't get in to recovery and I can't flash TWRY either. I can't unlock bootloader too because I'm not able to boot so not able to enable USB-DEBUG and OEM-UNLOCK.
I tried pretty much everything and no luck at this point, I don't know what else I can do.
Click to expand...
Click to collapse
You have bricked your phone.
Locking the bootloader with non-factory ROM causes secure boot to fail.
An unlocked bootloader doesn't care about secure boot.
If the ROM images is not signed there isn't a problem unless you have a locked bootloader.
The one thing I don't understand is why relook the BL anyway?
You have TWRP installed so you already can't take an OTA.
tech_head said:
You have bricked your phone.
Locking the bootloader with non-factory ROM causes secure boot to fail.
An unlocked bootloader doesn't care about secure boot.
If the ROM images is not signed there isn't a problem unless you have a locked bootloader.
The one thing I don't understand is why relook the BL anyway?
You have TWRP installed so you already can't take an OTA.
Click to expand...
Click to collapse
I bought the phone for about 2 weeks, then there was a promotion that buy phone give camera 360 for free with Sprint, so I was thinking about return this and buy again to get the free stuff. To return it I have to get it back to stock, so I factory reset my phone and try to re-lock boot loader without thinking. Turns out I didn't get the free camera and bricked my phone too, perfect example of "NOTHING IS FREE":good:
ericzhf said:
I bought the phone for about 2 weeks, then there was a promotion that buy phone give camera 360 for free with Sprint, so I was thinking about return this and buy again to get the free stuff. To return it I have to get it back to stock, so I factory reset my phone and try to re-lock boot loader without thinking. Turns out I didn't get the free camera and bricked my phone too, perfect example of "NOTHING IS FREE":good:
Click to expand...
Click to collapse
FDR is not "back to stock".
You must to a full flash to get back to stock.
I updated the top post with some additional information.
Also, if anyone is to contact Essential I wouldn't recommend mentioning that you tried to install custom ROMs, that's just walking into a mess like if you mentioned that to any other phone company.
I would instead say that you tried to install [their] oreo beta, went to re-lock the phone and your presented with a corruption message and unable to do anything including their instructions. Because installing their oreo beta does not void your warranty.
Ellises said:
I updated the top post with some additional information.
Also, if anyone is to contact Essential I wouldn't recommend mentioning that you tried to install custom ROMs, that's just walking into a mess like if you mentioned that to any other phone company.
I would instead say that you tried to install [their] oreo beta, went to re-lock the phone and your presented with a corruption message and unable to do anything including their instructions. Because installing their oreo beta does not void your warranty.
Click to expand...
Click to collapse
Well, to install their Oreo beta builds you don't need to unlock the bootloader.
It's an adb side load through stock recovery
I could also mention on their stock build page it wants you to unlock the bootloader to manually update through the bootloader. But on the oreo beta page it mentions nothing about having to be unlocked, or locked to do it via the stock recovery. So the average user could presume they need to be unlocked.
NaterTots said:
Well, to install their Oreo beta builds you don't need to unlock the bootloader.
It's an adb side load through stock recovery
Click to expand...
Click to collapse
Am I'm safe to re-lock if I'm on stock rooted 7.1.1 NMK24B? I have a dead pixel and I need to send it back.
WiddleyScudds said:
Am I'm safe to re-lock if I'm on stock rooted 7.1.1 NMK24B? I have a dead pixel and I need to send it back.
Click to expand...
Click to collapse
No.
WiddleyScudds said:
Am I'm safe to re-lock if I'm on stock rooted 7.1.1 NMK24B? I have a dead pixel and I need to send it back.
Click to expand...
Click to collapse
If you are rooted, you are not stock.
The boot image is modified.
Locking will brick the phone.
You must be completely stock!! No root. Nothing.
Obamaloominaty said:
No.
Click to expand...
Click to collapse
tech_head said:
If you are rooted, you are not stock.
The boot image is modified.
Locking will brick the phone.
You must be completely stock!! No root. Nothing.
Click to expand...
Click to collapse
Thanks for clearing that up. If I have any more questions before returning to stock, I will ask here first.
WiddleyScudds said:
Thanks for clearing that up. If I have any more questions before returning to stock, I will ask here first.
Click to expand...
Click to collapse
Was not trying to be harsh but it can't be stressed enough that you must be completely stock to lock the boot loader and not have issues.
I wouldn't lock the BL on a side loaded beta.
Only lock if you have done a complete flash of stock, released firmware, immediately after the install.
I might be sounding like an alarmist but I don't want anyone to brick their phone.
tech_head said:
Was not trying to be harsh but it can't be stressed enough that you must be completely stock to lock the boot loader and not have issues.
I wouldn't lock the BL on a side loaded beta.
Only lock if you have done a complete flash of stock, released firmware, immediately after the install.
I might be sounding like an alarmist but I don't want anyone to brick their phone.
Click to expand...
Click to collapse
I just got an ota notification for OPM1. 180104.092. think I'll be safe I I take it, then factory reset and then lock? Because I can't seem to locate stock NMK24B to flash. Maybe I'm not looking hard enough .

VZN locked, Pixel stuck at bootloader, recovery mode fails -- what now?

Hi all,
I have an OG Verizon Pixel that's now stuck at the bootloader. I haven't done any unlocking or ROM modifications. It was stock 8.1 and it broke pretty close to the January update.
Recovery mode says "Failed to boot to recovery mode".
Starting from the bootloader just loads back into it, but the screen gets off-centered (I can attach pics if it helps).
When the phone was working, I'd never done any of the in-OS tools to start the bootloader unlocking process. I'm not really sure what I should be trying, but nothing I have tried from fastboot seems to work because it's locked. I feel if I could reimage it all, maybe it would work again, but it doesn't look like I have that kind of access.
Verizon's only option was $150 to replace it out of warranty (and then only provided a 90-day warranty). I declined that and got a Pixel 2, but now I have the old phone. Is there anything I can do with it? Or is it just junk?
Thanks,
TBK
TromboneKenny said:
Hi all,
I have an OG Verizon Pixel that's now stuck at the bootloader. I haven't done any unlocking or ROM modifications. It was stock 8.1 and it broke pretty close to the January update.
Recovery mode says "Failed to boot to recovery mode".
Starting from the bootloader just loads back into it, but the screen gets off-centered (I can attach pics if it helps).
When the phone was working, I'd never done any of the in-OS tools to start the bootloader unlocking process. I'm not really sure what I should be trying, but nothing I have tried from fastboot seems to work because it's locked. I feel if I could reimage it all, maybe it would work again, but it doesn't look like I have that kind of access.
Verizon's only option was $150 to replace it out of warranty (and then only provided a 90-day warranty). I declined that and got a Pixel 2, but now I have the old phone. Is there anything I can do with it? Or is it just junk?
Thanks,
TBK
Click to expand...
Click to collapse
Try reflashing the same factory image ur on
If the bootloader isn't unlocked it is probably bricked. With an unlocked bootloader you could reflash a factory image and get it working but you cant do that with a locked bootloader.
shagbag913 said:
If the bootloader isn't unlocked it is probably bricked. With an unlocked bootloader you could reflash a factory image and get it working but you cant do that with a locked bootloader.
Click to expand...
Click to collapse
I could be wrong but I think u might be able to sideload like an Oreo preview build without bl unlock, idr though but yeah tl:;dw: your device is likely as bricked as a house so you should attempt to request and RMA
KittyRgnarok said:
I could be wrong but I think u might be able to sideload like an Oreo preview build without bl unlock, idr though but yeah tl:;dw: your device is likely as bricked as a house so you should attempt to request and RMA
Click to expand...
Click to collapse
You can sideload ota updates in the stock recovery, but I'm pretty sure that's it. He could try sideloading this months update and see. I could be wrong
shagbag913 said:
You can sideload ota updates in the stock recovery, but I'm pretty sure that's it. He could try sideloading this months update and see. I could be wrong
Click to expand...
Click to collapse
Yeah that's what I'm thinking. OP test this and if anything breaks report back
That's pretty odd that it would just break like that. If he hasn't messed with anything software related it could be a hardware issue
shagbag913 said:
You can sideload ota updates in the stock recovery, but I'm pretty sure that's it. He could try sideloading this months update and see. I could be wrong
Click to expand...
Click to collapse
I can't even get into recovery mode. It errors (see OP for the message). Would it be different if I initiated recovery mode from fastboot or adb?
TromboneKenny said:
I can't even get into recovery mode. It errors (see OP for the message). Would it be different if I initiated recovery mode from fastboot or adb?
Click to expand...
Click to collapse
I don't think it would be different. This sounds like a hardware issue, not software.

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