Galaxy S6 unresponsive and requiring rebooting. What to do? - Galaxy S6 Q&A, Help & Troubleshooting

Twice in the past week I got my phone out and it was off and unresponsive. I had to do soft boot with power volume down to get the phone working. This is something that I have not experienced with other android phones. I am on Verizon with stock Galaxy S6 running 5.0.2.
Is this a defective phone or some application causing problems. What steps can I take to troubleshoot the problem? Who would I turn to for help?
Having my phone randomly stop working is unacceptable as this is my primary line. I can't afford to miss calls. I need to get this fixed.

Go to Settings-About Device-Software Update. Update the software of your S6.

Tried that, my software is up to date according to settings update.

I have your problem too, you should try to install FXR Wifi Fix. It solved random reboots for me, now my phone just reboot when I download something from Play Store (maybe RAM issue).

random rebbots too
i have random rebbots to, during the day maybe 20 times
its freeze nonstop
https://www.youtube.com/watch?v=IsOAGhZvq84
tried everything but no luck

I found a "solution", reset your phone and don't configure wifi. If you never turn on wifi your random reboots will stop.

DigitallyChallenged said:
Twice in the past week I got my phone out and it was off and unresponsive. I had to do soft boot with power volume down to get the phone working. This is something that I have not experienced with other android phones. I am on Verizon with stock Galaxy S6 running 5.0.2.
Is this a defective phone or some application causing problems. What steps can I take to troubleshoot the problem? Who would I turn to for help?
Having my phone randomly stop working is unacceptable as this is my primary line. I can't afford to miss calls. I need to get this fixed.
Click to expand...
Click to collapse
i am having this same issue too, waiting on a replacement at the moment. hope this one works better

The same here. I own a german (Vodafone) S6 (non Edge; stock 5.0.2; no root) 128GB und sometimes the phone will not respond to any button when I grap it out of my pocket.
The screen keeps black and only Power + Vol Down helps...
Disabling WiFi is no solution for me. Guys, it's a Smartphone ...
Will try the above mentioned Wifi fix. Thanks!

Engelhuber said:
The same here. I own a german (Vodafone) S6 (non Edge; stock 5.0.2; no root) 128GB und sometimes the phone will not respond to any button when I grap it out of my pocket.
The screen keeps black and only Power + Vol Down helps...
Disabling WiFi is no solution for me. Guys, it's a Smartphone ...
Will try the above mentioned Wifi fix. Thanks!
Click to expand...
Click to collapse
note same that you have same problem as mine, phone stock and freeze and than reboots itself. its same problem as mine.
we should try to replay our phone @ samsung to replace our phone

Benruk said:
I have your problem too, you should try to install FXR Wifi Fix. It solved random reboots for me, now my phone just reboot when I download something from Play Store (maybe RAM issue).
Click to expand...
Click to collapse
Did you configure your Wifi after FXR Wifi Fix? I did and it didn't helped. Deinstalled Apex Launcher and had no more freezes so far... we will see

i have this problem (with freeze and reboot). 8 may a tried fixed wi-fi (FXR WiFi fix and rescue) and this help me. but today this problem appeared... and fix not helped....

DJKostroma said:
i have this problem (with freeze and reboot). 8 may a tried fixed wi-fi (FXR WiFi fix and rescue) and this help me. but today this problem appeared... and fix not helped....
Click to expand...
Click to collapse
Been having this issue but a newer update came out and haven't noticed so far... AOE3..... Most the custom roms have previous firmware and I was experiencing soft reboots until yesterday!
Rooted SM-G920I
Latest AOE3 firmware

Kjc99 said:
Been having this issue but a newer update came out and haven't noticed so far... AOE3..... Most the custom roms have previous firmware and I was experiencing soft reboots until yesterday!
Rooted SM-G920I
Latest AOE3 firmware
Click to expand...
Click to collapse
Yeah, but a reboot occur even during the firmware of recovery

DJKostroma said:
Yeah, but a reboot occur even during the firmware of recovery
Click to expand...
Click to collapse
You had a reboot in Stock recovery mode?

Kjc99 said:
You had a reboot in Stock recovery mode?
Click to expand...
Click to collapse
not really. in stock recovery (or twrp) menu good all. but is install custom (or aroma installer) freeze sometimes when you select different items during installation
Another problem emerged. even when the phone is turned off and connect it to charge. he even turned off and then restarted.

Related

Still Reboots in Marshmallow

Has anybody been running into their phone rebooting with Marshmallow? Mine is still doing it. Already tried re flashing and clearing cache.
Treizez34 said:
Has anybody been running into their phone rebooting with Marshmallow? Mine is still doing it. Already tried re flashing and clearing cache.
Click to expand...
Click to collapse
I am having the same issue. Random reboots.
I already install the 6.0 three times. one sideload and two fresh installs (full wipe + factory images). I even tried to roll back to lollipop and then update again.... same problem =(
device:
Nexus 5 - 32gb international + moto360
Sorry for my English.
I have the same problem with the Nexus 5 32GB D820.
Marshmallow clean installation ran smoothly yesterday, today began to randomly reboot.
I tried to make a factory reset and left in a bootloop.
I had to re-flash the factory image.
Let's see if it happens again.
Likely defective power button
My nexus 5 32gb is also randomly rebooting on android 6.0
The same problem with D821 16 Gb. 4 times clean installation. 1 time step-by-step installation for each part of factory image - no result. Random reboots.
There is no random reboot software bug, only faulty key
GR0S said:
There is no random reboot software bug, only faulty key
Click to expand...
Click to collapse
What do you mean with faulty key? Faulty like hardware or faulty like software? Cause I have my Nexus for 1,5 years and had never problems with power button at all. The problem comes only with Marshmallow.
---------- Post added at 07:22 AM ---------- Previous post was at 06:47 AM ----------
So, there is no full restart. If you press the power button for 10 seconds, the phone will restart and you'll hear a little vibration and see "Google" logo, after that Marshmallow animation appears. Faulty key can only cause full restart effect. But in Marshmallow I have only the shell restarts, i.e. the phone restarts with Marshmallow animation (not with vibration and "Google" logo) and this lasts 3-5 seconds. This is definitely software bug.
Are we talking about M, flashed with fastboot, and almost no user apps installed and no mods (root, custom kernel, etc)?
Because if we are, there are no random reboots.
Sent from my Nexus 5 using Tapatalk
beekay201 said:
Are we talking about M, flashed with fastboot, and almost no user apps installed and no mods (root, custom kernel, etc)?
Because if we are, there are no random reboots.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Exactly. Flashed with fastboot, no mods, no root, no any customs. Only user apps. But you are right. I'm testing all my apps and I've found 2 weather apps. They probably caused the reboots. I'm not sure about it, cause I'm looking into all my apps.
its not a defective power button.
I roll back to lollipop and the random reboot stopped.
I did another try with marshmallow, this time with sideload installation and full wipe after. At the beginning i get two random reboots, but now it seems to be ok. no more random reboots.
SOLVED. The problem was caused by Weather Live application (https://play.google.com/store/apps/details?id=com.apalon.weatherlive). With first installation of Android M I noticed that the app shows error message. Now, when I know cause and effect, I read feedbacks in Play Market and see other people reports crashes in Marshmallow with this app. So, if you have random restarts in Android M and Weather Live app installed, then try to delete it and wait if system will be stable.
dr_stevens said:
SOLVED. The problem was caused by Weather Live application. With first installation of Android M I noticed that the app shows error message. Now, when I know cause and effect, I read feedbacks in Play Market and see other people reports crashes in Marshmallow with this app. So, if you have random restarts in Android M and Weather Live app installed, then try to delete it and wait if system will be stable.
Click to expand...
Click to collapse
I found the same issue. I'm a registered user of Weather Live, but I've found that the app is causing numerous crashes after I upgraded my Nexus 5 to Android 6 ( Marshmallow). I ran a bug report and searched it for 'FATAL EXCEPTION:', I can see that everytime there is a crash, one of the threads affected belongs to Weather Live. What I then get is a restart of the User Interface, so it goes into the 'android' animation you normally see on boot. The phone stays up because the System Uptime is not reset.
I've uninstalled the app for the moment to see if that cures the issue.
i am experiencing random reboots with my Spice Dream Uno and ended up in this forum while searching for my cause. first i thought its my device got hardware issue but it never happened before in lollipop or kitkat. it seems just like a possible hardware fault too and phone will be in bootloop , then cant even power on the display(backlight flluctuates,with black screen). when i pull the battery and reinsert after few minutes the phone starts normally. seems like Marshmallow has critical campatibility issues with some applicationsThe crash never happens in same application for me.And i have no roots ,customs etc..Came to 6.0 via OTA from lollipop.
My device dont have any issues upto now(its been an year).
I've been noticing it with a very minimal base of packages. Seems to only happen shortly after waking from deep sleep so I highly suspect doze. The phone will be fine... you set it aside... it enters doze deep sleep... phone wakes, you unlock... then bam, reboots, and enters boot loop at the Google splash screen. I've already done a factory reset, will be attempting a fastboot reflash with the new November system image today.

Stock rom keeps corrupting, advice please.

Sorry if its been asked, i tried a search but couldnt match my problem.
I bought a used samsung s6 for my son, it seemed fine when we checked it.
But its got an odd bug where if it restarts it gets stuck on boot up.
I've used smart switch to reinstall the offical samsung stock rom
The re-install all his apps.
The phone works fine and re-boots fine.
But after a few days, if restarted it wont boot and just gets stuck on the boot loadung screen. None of the special boot options helps, clearing cache or reset.
The only fix is to use smart switch to do a complete wipe and reinstall official software.It has never had Knox tripped, and the guy didnt seem to be the type to run a custom rom.
It getting to be a pain as he cant turn his phone off and if his battery runs down gis ogone will become useless until i re-set it and wipe all his data and settings. Which I have to do on an almost weekly basis
I have a few questions...
Is it a hardware issue? (It the stock rom on a phone thats never been modded afaik)
anybody know whats causing this to bomb in stock firmware?
Any idea how to fix it?
Would a custom rom fix it?
mega_bite said:
Sorry if its been asked, i tried a search but couldnt match my problem.
I bought a used samsung s6 for my son, it seemed fine when we checked it.
But its got an odd bug where if it restarts it gets stuck on boot up.
I've used smart switch to reinstall the offical samsung stock rom
The re-install all his apps.
The phone works fine and re-boots fine.
But after a few days, if restarted it wont boot and just gets stuck on the boot loadung screen. None of the special boot options helps, clearing cache or reset.
The only fix is to use smart switch to do a complete wipe and reinstall official software.It has never had Knox tripped, and the guy didnt seem to be the type to run a custom rom.
It getting to be a pain as he cant turn his phone off and if his battery runs down gis ogone will become useless until i re-set it and wipe all his data and settings. Which I have to do on an almost weekly basis
I have a few questions...
Is it a hardware issue? (It the stock rom on a phone thats never been modded afaik)
anybody know whats causing this to bomb in stock firmware?
Any idea how to fix it?
Would a custom rom fix it?
Click to expand...
Click to collapse
I had this problem with my brand new S6 when I first got it. Yes, random reboots were occurring every now and then, which I could live with. Then one day it just got stuck at the boot logo and didn't boot no matter how many times I re-flashed stock firmware with Odin. Turns out it was an issue with the Main Board inside the phone. Once I got it repaired it's been fine ever since.
U99Dev said:
I had this problem with my brand new S6 when I first got it. Yes, random reboots were occurring every now and then, which I could live with. Then one day it just got stuck at the boot logo and didn't boot no matter how many times I re-flashed stock firmware with Odin. Turns out it was an issue with the Main Board inside the phone. Once I got it repaired it's been fine ever since.
Click to expand...
Click to collapse
Hello, I am having the same problems (random reboots), very anoying. How did you make the statement your issue was with the Main Board ? And what was the repairation about ?
Thanks
GaspardM said:
Hello, I am having the same problems (random reboots), very anoying. How did you make the statement your issue was with the Main Board ? And what was the repairation about ?
Thanks
Click to expand...
Click to collapse
The reparations involved replacing the entire Main Board with a new one.

Galaxy S6 - freezing and rebooting 50+ times a day

I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
robjg said:
I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
Click to expand...
Click to collapse
Maybe a battery issue?
a friend just gave me his very same model phone with the very same issues.. if I find out anything I'll tell you here, or if you solve it first please write down what you did.
Thanks Vibbuz.
I've been trying to download a stock firmware to flash via Odin, but download speeds from Updato are really bad.
So I managed to flash a firmware after installing Odin on a Windows laptop (painful trying to get it to work on my Mac)
Firmware installed OK, but after boot I was getting a constant "com.sec.epdg" pop-up box that wouldn't let me use the phone at all. Not sure if that's due to the tsar3000 firmware?
Wiped the cache and did a factory reset after booting into recovery, and now it's stuck in a boot-loop again (95% of the time it hangs at the Samsung logo animation)
Just tried using SamFirm v0.3.6 to find the correct file. Downloaded a 4gb file, but several attempts to extract only gives BL, CP, CSC files but no AP (throws up an Unknown Error during process).
So still stumped!
Yet another update. Left Updato running overnight and downloaded a firmware.
Flashed it with Odin, claims to have succeeded but phone then reboots and hangs at "Erasing" stage (Android logo is spinning, then stops)
I'm starting to think it's pretty broken...
I've been having this exact same issue since June. If your phone happens to boot try activating power saving mode (to reduce cpu speed) as soon as possible.
It seems that doing that diminished the frequency in which my phone rebooted. If it also helps you it might be a faulty battery that can't provide enough voltage. (I'm not 100% sure on this part though, just thought of it because of the apple batteries drama)
Please post your results! Looks like a lot of people are affected by this and it would be great if we could find the cause of the problem.
I just read your thread actually! Sounds very similar to mine.
I've got nowhere. I don't think it's hard-bricked as I can still access Odin mode on the phone, and sometimes boots to Recovery, but it freezes and various different points and is currently unusable (either freezes at Samsung logo, "Erasing" part after installing firmware, or once it started to run though new device setup then froze).
Went ahead and bought an S8, but still want to fix the S6!
robjg said:
I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
Click to expand...
Click to collapse
Does it have twrp? Try a non stock ROM and kernel
So did anyone manage to find an issue in this rebooting. I am having the same issue.
damir_nis said:
So did anyone manage to find an issue in this rebooting. I am having the same issue.
Click to expand...
Click to collapse
Hi I have same Problem I send the my s6 for repairmen that Saied me this problem related to mobile Hard drive.
I didn't believe it and try some official rom and a rom from Philippine GLB solve my problem for 3 M/o but now developed as same problem whitout any successful rom installation.
I think this problem from incompatibility google play store version to my rom. please flash a custom rom without google apps and immediately after installation turned off data and Wi-Fi internet after 2 day whit sim card whit out any change in setting can use it.
Hello,
anyone found some kind of solution? Happened to me also - freezing, restarts and then my S6 stopped working.. Sometimes I can boot to recovery menu, sometimes it boots up to android (and then freezes again), but the chances are almost non existing. Service man told me the same thing as @ghasemzm - eMMC failure. Yes, it is completely possible, but i don't wanna believe it, because they only tried to reflash the rom. I've made some "google research" and found that there were some issues in power IC on S6/S6E. Could this be related to it?
ghasemzm said:
Hi I have same Problem I send the my s6 for repairmen that Saied me this problem related to mobile Hard drive.
I didn't believe it and try some official rom and a rom from Philippine GLB solve my problem for 3 M/o but now developed as same problem whitout any successful rom installation.
I think this problem from incompatibility google play store version to my rom. please flash a custom rom without google apps and immediately after installation turned off data and Wi-Fi internet after 2 day whit sim card whit out any change in setting can use it.
Click to expand...
Click to collapse
Will test the theory and let the group know.
So i have installed philipines latest update 6.0.1 i think with PIT file provided on Sammobile.
I have tested it for a day with normal ussage like i set up every other phone and it still continued restarting.
Figured out let me test with no google account signed in and the phone is working perfectly. For a full day.
So i dont know what the problem is but i will try again with google account tomorrow for a day see what happens.
After that will install 7.0.1 uk update with PIT file for it and test with that.
I have the same problem and I am quite sure that it is the mobile hard drive.
I tried to use F2FS but didn't find a working rom for that.
Samsung refused repair because of root.... Never Samsung again!
same issues here - any solutions found? My best guess is hardware fault...

S8+ freezes/reboots after a few minutes

Hello,
I have an S8+ and since an update i have the problem that the phone runs for
around 2-5minutes and then it freezes, the screen goes black and the phone reboots.
The phone does the same thing in the Recovery BUT NOT in Download Mode.
In Download mode the phone doesn't turn off or reboot by itself.
Factory resetting / Wiping did not solve the problem.
Installing the newest Stock Rom with Odin didn't solve the problem.
Installing an Oreo Stock Rom didn't solve the problem.
I tried many things but I'm not able to find a solution and I can't tell if it's a Hardware or Software problem.
It is unlikely a battery problem because it is fully charged and even while charging these problems will occur.
I tried firmwares from multiple sources but all ended up with the same result.
The phone boots, i can go through the Setup Wizard, log in to Google, connect to WiFi but after a few minutes of usage (usually less than 5 minutes) the phone freezes and reboots.
I have no warranty anyway so I can try out everything you can recommend me.
Thank you for any help!
KKenny1337 said:
Hello,
I have an S8+ and since an update i have the problem that the phone runs for
around 2-5minutes and then it freezes, the screen goes black and the phone reboots.
Thank you for any help!
Click to expand...
Click to collapse
Same Problem here. Not sure if anyone has a solution for it.
I tried flashing different ROMS via ODIN but it didn't help.
Also when in recovery mode, it gives some file / folder is missing / permission denied messages. (like unknown volume for path /odm) etc.
Any help / clue would be great help.

[HELP] Teclast m40 setting bug

I'm having a teclast m40 tablet newly purchased. From the beginning, sometimes the wifi shows no signal (it happends about once a day). Then I tried to go to settings but the settings app doesn't work too (while other apps working fine). I also try to restart the device by pressing restart button but it stucks on "restarting" load screen. I have to hard reset the device everytime (hold the power button for 10s) and the tablet is back to normal...
Is there any solution to solve this annoying bug ? Please help!
up
Return the tablet: obviously a warranty case.
vanhcov said:
I'm having a teclast m40 tablet newly purchased. From the beginning, sometimes the wifi shows no signal (it happends about once a day). Then I tried to go to settings but the settings app doesn't work too (while other apps working fine). I also try to restart the device by pressing restart button but it stucks on "restarting" load screen. I have to hard reset the device everytime (hold the power button for 10s) and the tablet is back to normal...
Is there any solution to solve this annoying bug ? Please help!
Click to expand...
Click to collapse
It seems they got hardware issue. I got exactly same problem with you.
Seller is oversea so there is no way to warranty
vanhcov said:
I'm having a teclast m40 tablet newly purchased. From the beginning, sometimes the wifi shows no signal (it happends about once a day). Then I tried to go to settings but the settings app doesn't work too (while other apps working fine). I also try to restart the device by pressing restart button but it stucks on "restarting" load screen. I have to hard reset the device everytime (hold the power button for 10s) and the tablet is back to normal...
Is there any solution to solve this annoying bug ? Please help!
Click to expand...
Click to collapse
Got the m40 yesterday, I got the same problem but it happens after 10- 15 mins usage. I have narrow down to "File manager +" that I installed from google play. The problem return when I reinstall it.
so far left you tube running with another app and seems to be ok at the moment
arowana88 said:
Got the m40 yesterday, I got the same problem but it happens after 10- 15 mins usage. I have narrow down to "File manager +" that I installed from google play. The problem return when I reinstall it.
so far left you tube running with another app and seems to be ok at the moment
Click to expand...
Click to collapse
I have the exact same problem, it's really stressful ... I tried various custom Android 10 roms and the problem disappears. But since I need to use teclast stock rom, has anyone solved this problem or knows how to do it?
vanhcov said:
I'm having a teclast m40 tablet newly purchased. From the beginning, sometimes the wifi shows no signal (it happends about once a day). Then I tried to go to settings but the settings app doesn't work too (while other apps working fine). I also try to restart the device by pressing restart button but it stucks on "restarting" load screen. I have to hard reset the device everytime (hold the power button for 10s) and the tablet is back to normal...
Is there any solution to solve this annoying bug ? Please help!
Click to expand...
Click to collapse
I don't know if you have solved it somehow...
After several tests I came to the conclusion that it is Teclast's stock rom (I have the N6H9 model).
Trying any other custom rom I don't have any connection problems.
Unfortunately I don't know when and if Teclast will ever solve the numerous bugs of the official rom :-(
2 tablets , same problem. there is an Teclast update V1.04_20210624 that solve this item!
centodue said:
2 tablets , same problem. there is an Teclast update V1.04_20210624 that solve this item!
Click to expand...
Click to collapse
Hi, there are two different versions for the M40 tablet.
My N6H9 version has a different identification code than the other. The rom you mentioned was designed for the other version.
The only rom available for my model is 1.00 and it has this wifi problem.
It is possible to install the rom also on my model but it has other incompatibility problems.
The only solution for me was to use a custom rom that works perfectly.
fra2110 said:
Hi, there are two different versions for the M40 tablet.
My N6H9 version has a different identification code than the other. The rom you mentioned was designed for the other version.
The only rom available for my model is 1.00 and it has this wifi problem.
It is possible to install the rom also on my model but it has other incompatibility problems.
The only solution for me was to use a custom rom that works perfectly.
Click to expand...
Click to collapse
what rom did u use ? and is there any instruction to install the custom rom? thanks in advance

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