Poor Reception/LTE/GPS Galaxy S6 SM-G920F - Galaxy S6 Q&A, Help & Troubleshooting

Hey Guys, first post for me here!
I recently purchased a Galaxy S6 SM-G920F through Amazon. I travel and need a phone that is able to support whatever SIM I put in it, plus the benefits of tethering are excellent! I am on AT&T family plan with unlimited data. I was upgrading from a SM-G900A Galaxy S5.
I've been seeing extremely poor reception, regardless of where I am, I'll get -101dBm on my phone, holding it right next to a new phone at an AT&T store that gets -89dBm. AT&T gave me a new SIM, and refreshed a bunch of stuff on their end, no change. I talked to Samsung and went through a bunch of troubleshooting steps, no change. They told me that the phone likely had a bad modem and suggested that I exchange it for a new one. I just received the new one today and I'm seeing the same signal issues! I'm unable to make a call without complaints of poor sound quality from the other end, Waze and Google Maps don't work at all, the phone receives GPS location.
Am I doing something wrong here? My understanding is that this phone should work flawlessly on AT&T network, according to the Samsung tech specs, it supports all the necessary bands for AT&T including B1, B2, B3, B4, B5, B7, B8, B12, B17, B18, B19, B20, B26.
Any suggestions would be greatly appreciated! I really love the new phone, but it not getting reception or GPS really makes it useless.

I am having similar issues.
My reception stays for 10 minutes and then Its pretty much dead. No reception at all. I have to reboot my phone and then it will get signal. That doesnt stay for long and then It just disconnects.
Do you have any solution ?

I have the same variant and I've noticed that the signal is about 5dBm worse than my s4 in all situations on average. I suppose it's because it's glass and metal rather than plastic.
The signal gets stupidly erratic when I move around though it can jump up 10dBm and go straight back down. I wonder if the phone has an antenna at the top and bottom and switches between whichever one has a better signal. I don't think they've done a great job with the antennas in the s6 tbh.

same here. got the 920F from breed on eBay and I am having crappy reception at home, where as my iPhone 6 have 4 bars.

Same problem on edge version.
I think is software related because did same process with my vendor and nothing changed.
Today received an ota update and one change was the modem making it less Hot and "better" reception.
Before -103 now -93/-96

Maesedroid said:
Same problem on edge version.
I think is software related because did same process with my vendor and nothing changed.
Today received an ota update and one change was the modem making it less Hot and "better" reception.
Before -103 now -93/-96
Click to expand...
Click to collapse
which OTA update was this? can you advise? Thanks!

Maesedroid said:
Same problem on edge version.
I think is software related because did same process with my vendor and nothing changed.
Today received an ota update and one change was the modem making it less Hot and "better" reception.
Before -103 now -93/-96
Click to expand...
Click to collapse
Very interesting, please can you post more information such as your Build number and Baseband version in your phone settings/about device.

Hi, guys. I'm from the Philippines, and I also own the same S6 version as you guys do. Sadly, I'm also suffering from the same problems of my phone. Brought it to the nearest Samsung Service Center, and all they did was to re-software it. Same problem.
How are your phones now?

I'm getting -77 dBm and 18 asu as we speak, is that good?

I thought the G920F was the EU handset? Could explain the below-par signal in the US

Related

[Q] radio issue on nexus s [gt-19023]

I've got a nexus s, in the uk. trying to use it with the giffgaff network, which piggy backs onto O2.
I'm really struggling for a decent signal. it seems at work that it'll get 3/4 bars, but at home nothing. the mrs O2 sim card in the phone does a similar thing. another giff gaff sim in the phone does a similar thing. the mrs' desire s gets a good signal in the same places as mine doesn't and she is on effectively the same network.
I've opened a case with samsung to see if i can't get a resolution, even if i have to pay the repair fee. i bought the phone off ebay.
what would like to know is if anyone thinks there will be any point in flashing the phone. should i put a custom rom on it to try and achieve a better signal? it'd also allow me to put 4.04 on which i guess would be a bonus, rather than wait for the OTA upgrade.
missed a bunch of information.
already on 4.0.3
baseband is XXKI1
phone is a I9023
build IML74K
signal strength is hovering at about -100 to -95 db, but no bars at all. it does the same at work, but i get 3 or 4 bars.
so if ive ot this right, then the db has no relevance on bars shown on the phone? anyone got a link to something i can read to understand this? might help me when i finally get a call back from samsung.

Issues with this phone?

I've read reports on the Internet of many users having issues with the Samsung Galaxy S3 such as small cracks appearing in the casing of the phone out of no where. Another thing is the weak signal strength this phone is known for. All the reports I could find were outdated and I really want to like this phone and purchase it.
I'd like to know if anyone knows if these problems have been fixed by Samsung.
Thanks in advance!
Touchpadnoob said:
I've read reports on the Internet of many users having issues with the Samsung Galaxy S3 such as small cracks appearing in the casing of the phone out of no where. Another thing is the weak signal strength this phone is known for. All the reports I could find were outdated and I really want to like this phone and purchase it.
I'd like to know if anyone knows if these problems have been fixed by Samsung.
Thanks in advance!
Click to expand...
Click to collapse
easily the best phone ive ever owned.
no problems yet
Touchpadnoob said:
I've read reports on the Internet of many users having issues with the Samsung Galaxy S3 such as small cracks appearing in the casing of the phone out of no where. Another thing is the weak signal strength this phone is known for. All the reports I could find were outdated and I really want to like this phone and purchase it.
I'd like to know if anyone knows if these problems have been fixed by Samsung.
Thanks in advance!
Click to expand...
Click to collapse
Signal has been top notch on mine.....Just as good as my wife's Rezound. Much much better then my GNEX!
Below 40% battery the signal becomes progressively weaker, noticably so, but no issues with calls, mostly manifests itself in data.
Otherwise, though, great signal. As I sit here in the middle of a state park far from anything. I travel a lot, neighborhood of a thousand interstate miles a week, and haven't dropped a call yet.
Device rocks, and haven't noticed any physical deterioration. As a smartphone you can't do any better on the market today in terms of quality, performance or features.
Worth getting the 32 gig model and slapping a 64 gig card in it. Nothing like having nearly 100 gigs of immediately available interactive storage.
4g lte is impressively fast.
one thing to remember is somebody will always have something to gripe about no matter what. that being said the s3 is by far the most solid device i have ever owned!
I've had two different Galaxy S3's on Verizon, and both have horrible data issues. Disconnects from data, and not gaining data back until reboot, slow data speeds when I have it, and signal bars constantly going from 1 to 2 to 3 to 4 to 3 to 2 to 3 to 4 etc....
The second phone has never been rooted or modified, and the first one I tried everything I could think of. So many ROMs, modems, and flashes, and nothing worked. Other Verizon phones nearby work just fine. Just my experience though.
Thread is called issues with this phone
Let's keep other phones out of it
Thanks
Thread cleaned
FNM
kennyglass123 said:
Thread is called issues with this phone
Let's keep other phones out of it
Thanks
Thread cleaned
FNM
Click to expand...
Click to collapse
If you are referring to me then I was talking about the Galaxy S3. The OP was talking about the Galaxy S3 too.
Sent from my iPhone using Tapatalk
I only got 2 bars where I am at, but looking at my family's other phones, they are about the same in reception (razr droid) . Now my dad who lives out of state, is telling me that when he calls me, it goes straight to voice mail (i dont see any indication that he called) , so this is an issue im trying to figure out, but I have a custom rom and kernal. So hard to say what the issue is for me ( I also got a crack on the screen already from slippage the 2nd day I owned the phone, but its very minimal), happened because I didn't have a case at the time.
https://sphotos-a.xx.fbcdn.net/hphotos-snc7/s720x720/386262_10151093476528557_832449593_n.jpg
The phone otherwise is awesome, Get some good protection for it, it is a must! I carry it in my pocket,but I do feel like if someone bumps up against my thigh that it could break.
I think people are to caught up in the bars. I never look at the bars. If my phone has 4G and I don't drop calls then there is no problems with the radio. I even get 4G in fringe areas where my GNEX did not.
Also, my wife's rezound can say she has 3 bars is a fringe areas but it still takes 10 minutes to
load a webpage.
Bars are a bunch of BS. Usage is what really counts.
Signal strength is what matters. I'm actually considering I might have a bad phone since it constantly loses data or drops to 1x in my apt, where the map shows full 4G coverage and my previous phone (Sprint) never had a single issue. Tested a friends Nexus and it had slow speeds but never lost a connection, and the Nexus is said to have really poor reception.
ECrispy said:
Signal strength is what matters. I'm actually considering I might have a bad phone since it constantly loses data or drops to 1x in my apt, where the map shows full 4G coverage and my previous phone (Sprint) never had a single issue. Tested a friends Nexus and it had slow speeds but never lost a connection, and the Nexus is said to have really poor reception.
Click to expand...
Click to collapse
First question are you rooted? if not you should get an update from Verizon with a new modem. If so go to the modem link and down the newest modem and flash it via Odin. I flashed mine and it seems to help with the single problem I was having. Also when you look at the bars I was told that if your data is on the bars you see is for your data when it is off the bars you see is for your voice.
silver1882 said:
First question are you rooted? if not you should get an update from Verizon with a new modem. If so go to the modem link and down the newest modem and flash it via Odin. I flashed mine and it seems to help with the single problem I was having. Also when you look at the bars I was told that if your data is on the bars you see is for your data when it is off the bars you see is for your voice.
Click to expand...
Click to collapse
I am a bit confused by this advice going around. I am rooted, and unlocked. I checked for root access a few times before posting this, and I can still do everything I could before. I have manually received the OTA update, and don't notice a difference in my root capabilities. Are you saying something was supposed to break once I updated?

Cell data reception (anecdotal)

I had a longer, more detailed post, then accidentally refreshed the page... :good:
Bottom line was my S6 has reverted to 3G a few times over the weekend in places where it shouldn't. I've owned all the VoLTE devices on Verizon so far, and none of them did this. Data is also very slow at times. It could be a fluke - maybe VZW was tweaking some stuff locally over the weekend. But it feels eerily similar to when LTE was first introduced back in 2011 and so many of those early LTE devices had problems managing LTE and 3G.
That combined with the, so far, completely inconsistent battery life with cell standby issues has me a bit concerned. I love this phone overall - it feels like the total package. I hope this (and battery) isn't its one glaring weakness.
I'm just curious what other Verizon users' experience has been so far.
Same here
jntdroid said:
I had a longer, more detailed post, then accidentally refreshed the page... :good:
Bottom line was my S6 has reverted to 3G a few times over the weekend in places where it shouldn't. I've owned all the VoLTE devices on Verizon so far, and none of them did this. Data is also very slow at times. It could be a fluke - maybe VZW was tweaking some stuff locally over the weekend. But it feels eerily similar to when LTE was first introduced back in 2011 and so many of those early LTE devices had problems managing LTE and 3G.
That combined with the, so far, completely inconsistent battery life with cell standby issues has me a bit concerned. I love this phone overall - it feels like the total package. I hope this (and battery) isn't its one glaring weakness.
I'm just curious what other Verizon users' experience has been so far.
Click to expand...
Click to collapse
I noticed the same thing a few times on my VZW S6 Edge. A web page would load super slow or it would be on 3g, when my note 4 never had this issue. Part of it could be the fact that Samsung went from using qualcomm chips for the radios to in house chips. Qualcomm has been making and updating radio chips for practically every Mfgs phones for years. I'm thinking samsung just doesnt have the experience that Qualcomm does. Hopefully its just a matter of a firmware update.
Drhoot said:
I noticed the same thing a few times on my VZW S6 Edge. A web page would load super slow or it would be on 3g, when my note 4 never had this issue. Part of it could be the fact that Samsung went from using qualcomm chips for the radios to in house chips. Qualcomm has been making and updating radio chips for practically every Mfgs phones for years. I'm thinking samsung just doesnt have the experience that Qualcomm does. Hopefully its just a matter of a firmware update.
Click to expand...
Click to collapse
The VZW and SPRINT versions actually have QCOM modem chips as opposed to their own Shannon modem. The Antenna configuration and other parts are completely different from other phones or previous Samsung phones.
my 2 cents
equake said:
The VZW and SPRINT versions actually have QCOM modem chips as opposed to their own Shannon modem. The Antenna configuration and other parts are completely different from other phones or previous Samsung phones.
my 2 cents
Click to expand...
Click to collapse
Ahh, thanks for clarifying. I read that they used their own chips instead of QCOM. Guess the CDMA variants are different. I assumed that could be part of the problem.
Drhoot said:
Ahh, thanks for clarifying. I read that they used their own chips instead of QCOM. Guess the CDMA variants are different. I assumed that could be part of the problem.
Click to expand...
Click to collapse
Every model is somewhat different. My S4 gets decent LTE reception while my wife's S5 switches to 3G in the same place. It's also the the S/W on the phone. The Lollipop update on the phones have been lowering the connection quality in my opinion. The S5 had better reception when on 4.4.x
my 2 cents
I also noticed this. At home, I have fair LTE connectivity usually around -105 to -115dBm, and on my previous G3 I always remained connected to LTE. Now on the S6, I have similar signal levels but it often drops to 3G or even 1x.
geoff5093 said:
I also noticed this. At home, I have fair LTE connectivity usually around -105 to -115dBm, and on my previous G3 I always remained connected to LTE. Now on the S6, I have similar signal levels but it often drops to 3G or even 1x.
Click to expand...
Click to collapse
Yes, this exactly. My signal level is "normal", but it's switching to 3G. That makes me think it's a software tweak, which is good I guess. But I still hate the similar feeling to 2011...
jntdroid said:
I had a longer, more detailed post, then accidentally refreshed the page... :good:
Bottom line was my S6 has reverted to 3G a few times over the weekend in places where it shouldn't. I've owned all the VoLTE devices on Verizon so far, and none of them did this. Data is also very slow at times. It could be a fluke - maybe VZW was tweaking some stuff locally over the weekend. But it feels eerily similar to when LTE was first introduced back in 2011 and so many of those early LTE devices had problems managing LTE and 3G.
That combined with the, so far, completely inconsistent battery life with cell standby issues has me a bit concerned. I love this phone overall - it feels like the total package. I hope this (and battery) isn't its one glaring weakness.
I'm just curious what other Verizon users' experience has been so far.
Click to expand...
Click to collapse
I am having the same experience. Areas that were very strong 4G LTE on both my S4, S5 and even an iPhone 6 are switching to 3G. This is very disheartening to me and hope very much so its a software tweak and not because of a larger hardware issue.
lilsalmon said:
I am having the same experience. Areas that were very strong 4G LTE on both my S4, S5 and even an iPhone 6 are switching to 3G. This is very disheartening to me and hope very much so its a software tweak and not because of a larger hardware issue.
Click to expand...
Click to collapse
I know in the past, the hand-off to 3G too "early" was typically software related... but if the radio is weak (which I'm not convinced is the issue), software tweaks might only go so far.
Mine goes from LTE to 1x. Don't even see 3G. Lol
So just now I'm driving home and talking with my wife like I do every day of the week through the exact same area. On previous devices the LTE signal was weaker through this area (normally 2 bars depending on the phone), but I've never had any problems. Today, with the S6, my wife kept complaining that I was cutting out a lot. I looked down and had that first little dot of a bar and that's it. Within a minute or so the call completely dropped. I'm always frustrated with Verizon's handling of VoLTE, but this doesn't help the case for the S6 either.
droidiac13 said:
Mine goes from LTE to 1x. Don't even see 3G. Lol
Click to expand...
Click to collapse
I assume that's not normal behavior?
jntdroid said:
I assume that's not normal behavior?
Click to expand...
Click to collapse
I wouldn't think so, but who knows.
I to have noticed my S6 on 3G a lot, I have dropped about 4 calls today to..That is not normal, together with the poor battery life I'm thinking this sucker is probably going back.
sprke said:
I to have noticed my S6 on 3G a lot, I have dropped about 4 calls today to..That is not normal, together with the poor battery life I'm getting this sucker is probably going back.
Click to expand...
Click to collapse
So frustrating b/c it's such a great device otherwise. I'm still hopeful, though...
jntdroid said:
So frustrating b/c it's such a great device otherwise. I'm still hopeful, though...
Click to expand...
Click to collapse
Love the size, feel and screen. Another thing that happens is it will power off overnight while charging... How's that going to work if I depend on it for alarms?
Again this morning... dropped to 3G twice - once on my way to work (dropped call) and for about 15 minutes in my office. Both places that, historically, have never had any issues (edit: though they are places where LTE isn't the strongest - but never have I dropped to 3G). It's only a problem about 10% of the time, but it's a frustrating 10%, and a 10% I haven't had to deal with in a LONG time.
I have a friend who works for Samsung mobile US. From what he is telling me they are aware of the issue and are already planning a software release. It's noted in the bug fixes as "Radio Attenuation" It's already with Verizon for testing and approval, but doesn't have a firm release date because we all know how Verizon is with software releases.
He actually said this is due to the shorting testing period with vzw this launch.
So here is hoping this is resolved via a software update and not a longer standing hardware issue.
Quick question, is the S6 single antenna?
I'm guessing the S6 Edge is like the other Edge. Screen takes away an antenna.
This is disgusting from my point of view. From the exact same spot I generally pull between 18Mbs to 20Mbs... religiously for over a year on an S5 OR S4.
Why in the he'll is it so hard to get a phone right? They did everything else right with this phone and launch and now we have take. 2 generations steps backwards with the radios.

Bad network signal / reception?

I was wondering how everyones experience with network signal is on their S6.
I upgraded from an S4 i9505 to the S6 SM-G920F and I notice that the signal to my network is about -5dBm worse on average. It means the phone isn't as good at keeping signal in a low signal area, and it drops from 4G to 3G much more often that the S4 in the same place.
Maybe my antenna is bad or does anyone else experience this?
Also, don't use the signal bars as a judge of your signal. Samsung has changed them, for example they now show 2 bars 4G when my S4 shows 1 bar. Both phones could have -105dBm and the S6 will show 2 bars but S4 1 bar. It makes it look as if the S6 signal is the same or better when in fact the true signal is worse on the S6.
If you want to see your true dBm signal on the S6, go to the dialer and type *#0011# and choose STACK 1. Your signal is the RSRP.
Screenshots attached of S4 and S6, you can see S6 shows 2 bars with -109dBm and S4 shows 1 bar with -106dBm. S4 has a better signal, so don't believe the bars.
Well, i have a couple of flagship cell phone, including 2 motorolas ( Turbo and X 2nd gen) , i thing it might have differences from region to region , but from my experience , Samsung and LG was the ones with bad reception from past experience, S3 , S4 and S5 they were always with a bar or two lower than other phones, and when motorola has only one bar , sammy was with no signal at all ,long time already .
Well, motorola are the best in signal strength for me, follow by HTC. This time sammy has improved, i guess it's the in-house chips or something. Still no Motorola tough .
I guess we notice those things because we live or work in a region that has weak signal so a little bit more or less makes huge difference.
Here is my screen shot right now. The signal bar seems to be accurate with the signal db.
Thanks for the screenshot Galinha1. That's interesting that you find Samsung has improved this time around. I notice that your screenshot has "Ant RSRP Diff" at a minus number (-26) but I've never seen mine in a minus, you can see mine is at 14. I don't know what Ant RSRP Diff means though, any ideas?
If you find that the S6 signal is better than the S4, maybe I have a faulty device?
mupet0000 said:
I upgraded from an S4 i9505 to the S6 SM-G920F and I notice that the signal to my network is about -5dBm worse on average. It means the phone isn't as good at keeping signal in a low signal area, and it drops from 4G to 3G much more often that the S4 in the same place.
Click to expand...
Click to collapse
I have the exactly same experience. The S6 is more agressive drops to 3G. I'm coming from an HTC One M which in my everyday, according to OpenSignal, has 70-80% 4G connection 24/7, the rest 3G.
My S6 has around 30% 4G, 40% 3G and 30% Edge . Because of the great camera in the S6 I have decided to stick with it for now. Sadly. The great 4G signal in my area actually made me stay on 4G all day on the M8 and disregard wifi usage. On the S6 I've falled back to wifi which on my connection is a lot worse than 4G.
I'm really hoping for this issue to be in the Modem/radio firmware and not in the psycially device.
http://forum.xda-developers.com/galaxy-s6/help/lte-signal-indicator-issues-t3083001
mupet0000 said:
Thanks for the screenshot Galinha1. That's interesting that you find Samsung has improved this time around. I notice that your screenshot has "Ant RSRP Diff" at a minus number (-26) but I've never seen mine in a minus, you can see mine is at 14. I don't know what Ant RSRP Diff means though, any ideas?
If you find that the S6 signal is better than the S4, maybe I have a faulty device?
Click to expand...
Click to collapse
Well, i don't know for sure if it's better than S5, it's been around 7 to 8 months i last used my S5 . But i remember that it was a really bad device for signal and call quality. Looks like it's better or is the placebo effect from a shiny new toy . About yours been faulty , well, before last week i would say no for sure, i would assume a firmware or modem software issue, not hardware, but i bought my S6e 2 weeks ago, and i had a lot of drop calls, random reboots , freezes ,and people complaining that they call me and the phone rings once or twice and hung up , and in my end i never saw that attempt of calling, so i tried a new firmware, updated, downgraded it.. still having issues. So i went to my carrier and they didn't even let me finish my complains and handed me a new device. I went back home , thinking that couldn't be hardware issue and this new one would have the same problems. But now it works as it supposed to do . So i guess they might have a lot of faulty devices and software issues for those initial batches . Although i still have some drop calls, and 3g or 4g drops , is not that noticeable like it was before.
I have no idead what ANt RSRP Diff means.
I hope you solve your problem, anything i can help you let me know.
better than my old nexus 6 and m7. plus it holds onto lte much longer
I also have issues with cell reception. I'm on att, and although in areas where signal is strong there are no issues, I have serious issues maintaining a cellular connection when the signal is mediocre. I'm at my wits end with this. The phone seems to run fine, no issues besides the fact that I don't get signal in many areas that my old Nokia lumina 930 had no issue getting reception. Also, ive compared with a few friends iphone 6's and they have signal while my s6 will have nothing. I will be bringing the phone in tomorrow, but if anyone has any other suggestions to fix this besides factory reset, which I've already done, I'd appreciate the help.
I also had problems with cell reception. (no signal, drop calls)
As suggested on several forums I changed the network mode in settings to WCDMA/GSM and this seems to solve the reception problems. This way I am not be able to use 4G but at least I can make calls now XD
hnos said:
I also had problems with cell reception. (no signal, drop calls)
As suggested on several forums I changed the network mode in settings to WCDMA/GSM and this seems to solve the reception problems. This way I am not be able to use 4G but at least I can make calls now XD
Click to expand...
Click to collapse
Well looks like it's many more of us than I thought... I am on EE and reception is a joke ( joke anyway on EE) but with S6 reception is much weaker than on any previous phones I've had. What firmware r u running
misiokicio said:
Well looks like it's many more of us than I thought... I am on EE and reception is a joke ( joke anyway on EE) but with S6 reception is much weaker than on any previous phones I've had. What firmware r u running
Click to expand...
Click to collapse
I am on stock 5.1.1 G925FXXU2BOFJ
I believe the version is the same for the G920F
Just came back to Verizon after being with T-Mobile for a year. Signal is pretty much the same at the house as I has always been.
click for larger image
Around town it is normally pretty good. At work, it is much better than T-Mobile ever was.
S4 has better 4G signal then S6
This seems to be a problem world wide. Looks like Galaxy S6 is having issues with 4G. I compared it with my old S4 and it's way worse.
Here are the results.
S4- 4G inside the house signal: -109dBm 31asu
S4 - 4G outside the house signal: -102dBm 35asu
S6 - 4G inside the house signal: NO SIGNAL
S6 - 4G outside the house signal: -113dBm 0asu
On my S4 I'm getting a better signal inside the house than what I get on the S6 outside the house.
Does anyone know the reason for this and is there a fix?
4G is calculated differently than a 3G signal
4G: (113 is good, 140 is bad)

Frustrating S9 Plus

Maybe someone has an idea.
I recently purchased a S9 Plus from Walmart. Brand new. Its and American model SM-G965U.
Build: PPR1.180610.011.G965USQU6CSI2
Snapdragon Processor: (wish I had known earlier what a pain to root)
Android Patch Sept 1 2019.
Hardware Rev1.1
Kernel Ver: 4.9.112-16732439
#2 Fri Sep 6 13:23 KST 2019
Now here's the issue
I lose signal when I KNOW that it should not happen.
Example. Live north of Toronto, big major city, lots of cell towers but my phone shows only 1 sometimes 2 bars. GF has an apple same carrier it shows 4 bars. Switch SIMS with her and I still only get 2 bars.
Take my SIM and put it into an old S7 and BAM. 4 Bars.
My little S7 would have a strong signal that even at the cottage I could stream music. The S9 says no way.
Got a new SIM card thought maybe it's damaged. Nope No Change.
Switched carriers, installed another new SIM, still the same.
Have wiped and re-installed countless times all to the same effect no change.
Signal strength readings are always low generally between -103 - -117 32 asu
Not sure if it matters Network Connections are 2g/3g/LTE however at the top right of the home screen it shows signal strength and it switches to 4G . Do I need a 4 G phone plan???
I think its a hardware issue which brings me full circle. Is it possible to do a firmware upgrade? Or do i throw this thing in the garbage?
Appreciate everyone's help.
Peace out
M
Sometimes a firmware upgrade can help, have you tried it yet? Firmware updates also include security patches and they are important to have.
But, it could also be a loose connection with the antenna. If it is a hardware issue it is hard to do anything about it without replacing device. Can you try with another one?
Hey
Thanks for the reply. I took my old S7 threw the SIM card and its smoking.
In hindsight I think You are correct. Loose antenna would be exactly what I am experiencing. (kinda silly I didn't think of that)
I'm going to return the device and ask the reseller for a replacement .
Its just as well , I have way to may other projects on the go...like building an offset reverse flow smoker..bbq season will soon be here.
Lets close this thread and say good bye
Thanks again
M

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