Internal Power Button "Stuck" - Nexus 5 Q&A, Help & Troubleshooting

Hello,
Yesterday my Nexus5 won't turn on when pushing the power button. After plugging it into the Charger it kept on bootlooping at the Google Logo.
When i got home i disconnected the battery and tried again - same issue.
Did some Research after that at and came to the conclusion that my internal power button got somehow "stuck". So i disassembled the phone and tried to pull out the white little power button on the motherboard but it didn't help - the button also doesn't seem to be stuck.
Any one of you with input regarding this Issue? It Phone now randomly boots up for 3-4 Seconds and turns itself off again after that.
Some people on reddit and xda recommened on "smashing" the phone a little bit on the table to unstuck the button but that didn't help either.
thank you

From what I've read the metal piece that the white power button is pushing in is getting stuck, not the actual button itself. I ran into this with my N5 a few weeks ago. People suggested a few fixes: flicking the power button with your finger and storing the phone next to a strong magnet. Not sure how good of an idea the magnet idea is, but the flicking temporarily helped for me, enough to break it from the loop at any rate. Sounds like that didn't really help for you though.
I ended up taking it to a repair shop (out of warranty) and they soldered on a new power switch for ~$60. They didn't seem overly confident it would work, but it's working just fine now.

Related

Phone keeps restarting before Samsung logo

I recently flashed CM9 (throwing that out there incase it is of some reasoning but I doubt it) and I've had my phone since November.
I flashed CM9 9/25 Nightly like 2 or 3 days ago (absolutely love it by the way, smoothest build/rom for the Skyrocket thus far) No problems with the Rom I might add, just my phone had just randomly restarted on its own twice while using it (nothing happened, just started right back up).
However the 3rd time, it randomly restarted and never booted back up. It vibrates and then reboots before it even gets to the Samsung screen and reboots/vibrates again (2 second intervals or so). The furthest it gets is like 5 seconds into the CM9 logo and then it'll reboot. It does the usual thin white line as it restarts and just gets stuck there. Can't get to Recovery for more than a few seconds before it reboots (not long enough for Touch to settle and do anything) and it won't get to Download Mode fast enough. Any ideas or any way to get data off /emmc? Don't want to lose a bunch of pictures/videos.
I have a replacement coming within the next days so I have about 2 weeks to either get lucky and get up long enough to save my data or somehow find a solution (doubt it). I already took it apart and swapped screens because I had busted the screen before and put the broken one in incase by some miracle the new one was causing it (no luck).
No water damage or anything to the phone, just randomly rebooted those times while texting or listening to music/what not and now it's pooped.
Any suggestions?
Tried without the battery (via usb/pc or AC source), without sim/microsd, etc. and nothing. Assuming I'm just SOL.
Edit: Side note, I got terrible battery life with this phone. I could only get 2 hours of screen-on time if I was LUCKY on Mobile and maaaybe 3 if I was on WIFI. The most I ever got was 5 hours on WIFI with a 3850mAh Extended Battrey (so even though it was a cheap battery, I'm thinking the phone had a problem from the get-go).
You Could Have A Stuck Power Button. To Fix That Try To Repeatedly Keep Pushing The Power Button Hard To Try To Unstick It. or try taking it apart and clean the power button
vincom said:
You Could Have A Stuck Power Button. To Fix That Try To Repeatedly Keep Pushing The Power Button Hard To Try To Unstick It. or try taking it apart and clean the power button
Click to expand...
Click to collapse
This was my first thought, didn't make a difference no matter how I did it. Appreciate the idea though.
[SOLVED] It is indeed the power button.
I took it apart again and thoroughly mashed the power button plenty and gave it a good few breaths of fresh air.
After that I realized that, I put it back together and realized that if I held the power button right after the phone vibrated it seemed to get to the CM9 symbol more often.
So I mashed the power button a ton more, shook the phone like hell and smashed it against my palm a few times and...it booted! I was able to get everything off of it and reset flash/counter/restore to stock all without ever touching the power button. Screen Timeout @ 30 and using ADB is your friend. Now just to see if it magically works till my replacement gets here lol.
hd2k10 said:
[SOLVED] It is indeed the power button.
I took it apart again and thoroughly mashed the power button plenty and gave it a good few breaths of fresh air.
After that I realized that, I put it back together and realized that if I held the power button right after the phone vibrated it seemed to get to the CM9 symbol more often.
So I mashed the power button a ton more, shook the phone like hell and smashed it against my palm a few times and...it booted! I was able to get everything off of it and reset flash/counter/restore to stock all without ever touching the power button. Screen Timeout @ 30 and using ADB is your friend. Now just to see if it magically works till my replacement gets here lol.
Click to expand...
Click to collapse
i know its sounds too simplistic as to blame a sticky power button and users dismiss the idea because they'll blame themselves, a bad flash, or the rom, but a reboot at a 8-10sec interval is the power button internal switch making contact, sometimes its an easy fix or sometimes it takes more than a few tries, or taking it apart to clean the internals
My phone goes anywhere now from 10 seconds to a full day without having a reboot with continuous vibration at 2 second intervals. Flashed to stable ROM's so that's definitely not the issue. I've had this phone since Christmas 2011 so I'm assuming I don't have warranty? You guys just unscrewed the screws and got into the internals I'm assuming?

[Q] Power button is causing phone to reboot nonstop

So, tonight I just turned my screen on and then off real quick to check if I have any messages and set my phone down. Then I look down and see the Samsung logo. I'm a bit confused and notice that the Samsung logo keeps showing for 1-2 seconds going black for 1-2 seconds and then back to the Samsung logo for 1-2 seconds, over and over. I pull the battery and then when I put it back in, the phone starts doing it again before I touch any buttons. Clearly something is causing my power button to be "on" continuously. This seems to be a relatively common problem from doing some searching, but most of the posts I find seem to be full of people responding who fail to understand the problem. People seem to think that this is a boot loop and that it can be fixed by going into download mode. This is clearly not the case, the problem is obviously with the power button since the phone automatically starts up and keeps doing this as soon as the battery is reinserted regardless if no buttons are pushed or all buttons are pushed. Has anyone managed to fix this problem? I'm thinking I'm going to have to take the infuse apart and see if the button is stuck or if there contact occuring somewhere it shouldn't be. Any help would be appreciated.
Yeah, i have this problem. First what i did, i'd hit gently the power button a few times and it seemed to work. But after a few days it got worse, till the point it wouldn't work. I decided to open up the phone myself, and trying to manipulate the small power button. Apparently it worked, but i decided not to use the power button anymore, i wake the phone by touching the volume +/- buttons and i turn it off with a widget i downloaded from the playstore. This problem seems to be on every infuse i'm saving up some money to buy another phone, since i won't be able to sell this one with this problem.
Sent from my Infuse4G using Tapatalk
Here is a video of a screen replcement- not what you are doing but it shows you how to take the phone apart. Hope this helps.
http://www.youtube.com/watch?v=1WS5I0SpL6c
Thanks for the link. I took it apart using that and cleaned everything and just clicked the power button a whole bunch and its working again for now.
Pony Express said:
Here is a video of a screen replcement- not what you are doing but it shows you how to take the phone apart. Hope this helps.
http://www.youtube.com/watch?v=1WS5I0SpL6c
Click to expand...
Click to collapse
Nice one, bro.
z3ddicus said:
So, tonight I just turned my screen on and then off real quick to check if I have any messages and set my phone down. Then I look down and see the Samsung logo. I'm a bit confused and notice that the Samsung logo keeps showing for 1-2 seconds going black for 1-2 seconds and then back to the Samsung logo for 1-2 seconds, over and over. I pull the battery and then when I put it back in, the phone starts doing it again before I touch any buttons. Clearly something is causing my power button to be "on" continuously. This seems to be a relatively common problem from doing some searching, but most of the posts I find seem to be full of people responding who fail to understand the problem. People seem to think that this is a boot loop and that it can be fixed by going into download mode. This is clearly not the case, the problem is obviously with the power button since the phone automatically starts up and keeps doing this as soon as the battery is reinserted regardless if no buttons are pushed or all buttons are pushed. Has anyone managed to fix this problem? I'm thinking I'm going to have to take the infuse apart and see if the button is stuck or if there contact occuring somewhere it shouldn't be. Any help would be appreciated.
Click to expand...
Click to collapse
It happens that to one of my infuse before and i send it so Josh @ http://mobiletechvideos.mybigcommerce.com/ he replaces my power buttons and services is amazing and shipping is fast.

Hardware problem?

I bought an used infuse the other day to fix and sell to a friend. The owner said it was bricked, but I've since gotten it into recovery mode, download mode, and a normal power on. It goes into a bootloop most of the time though, the endless bootloop people seem to be getting when the power button gets stuck.
I've completely disassembled the phone and I can't find the problem. The power button (the white one on the inside) moves completely freely. I've tried booting up the phone with the back housing off so the power button is bare but it still bootlooped. The only way I can get it to boot up is to repeatedly hit the back of the phone onto my hand as its booting up. Even then, the phone will only stay on for 30 seconds or so once it boots. I've read of people fixing this by simply throwing the phone on the ground, but is there a better way to fix this? What could be the problem?
Edit: I think I may try this: http://forum.xda-developers.com/showthread.php?t=2235435&highlight=bootloop
It could be a weak connection on the mobo somewhere.
Edit 2: Yep! I re-soldered the connection around the power button on the back of the motherboard and the phone is working. Got it reset and now I'm running it without the second power button thing in the case.

Xperia Z3 Sleep of death / Won't respond to anything

This should help anyone with a Z3 or Z3 compact where their phone doesn't turn on or do ANYTHING.
In my experience I was using my 2 week old Z3, no problems, until one day I locked the screen using the power button and it wouldn't turn back on.
I tried everything, soft reset, hard reset, yellow button next to sim card tray, plugging it into my computer etc etc. Still nothing.
I knew the phone was working because it started to get quite hot towards the top of the phone.
Eventually came across a fix that worked for me and hopefully will for you, so don't think you've got a shiny new ornament just yet.
I don't know what is required and what isn't but this is what worked for me:
1. Hold the volume down button for 30 seconds
2. Keep it held and plug your phone into a power source (wall or computer) using the USB cable. No response?
3. Let go of the volume down button. Now press the volume down button and power button together for 5 seconds. Still no response?
4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
5. Turn the device on using the power button as normal.
Alas!
I was ready to send mine off to Sony's awfully long repair service which last time took nearly 8 weeks (I could've personally driven to Japan/China and back from the UK)
Hope this works for someone!
I think the last step is all that's required. Holding the volume up button & power button for a few seconds (5? 10?) will cause it to vibrate 3 times and reset. It gets you out of pretty much anywhere; learned that from messing with my Z1C's bootloader.
Having the same problem
I'm having the same problem, my Z3 compact is nearly 4 weeks old.
during 5 in the morning, my battery is at 80%, then I lock the screen and went to sleep.
then I woke up around 4pm and my phone is dead as ****, doesn't respond to anything
I do. I've tried what you've said in this post and nothing happens.
I have few APPS in my phone and I never tried exposing my phone into water. can somebody please
help me
cheesecake2 said:
This should help anyone with a Z3 or Z3 compact where their phone doesn't turn on or do ANYTHING.
In my experience I was using my 2 week old Z3, no problems, until one day I locked the screen using the power button and it wouldn't turn back on.
I tried everything, soft reset, hard reset, yellow button next to sim card tray, plugging it into my computer etc etc. Still nothing.
I knew the phone was working because it started to get quite hot towards the top of the phone.
Eventually came across a fix that worked for me and hopefully will for you, so don't think you've got a shiny new ornament just yet.
I don't know what is required and what isn't but this is what worked for me:
1. Hold the volume down button for 30 seconds
2. Keep it held and plug your phone into a power source (wall or computer) using the USB cable. No response?
3. Let go of the volume down button. Now press the volume down button and power button together for 5 seconds. Still no response?
4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
5. Turn the device on using the power button as normal.
Alas!
I was ready to send mine off to Sony's awfully long repair service which last time took nearly 8 weeks (I could've personally driven to Japan/China and back from the UK)
Hope this works for someone!
Click to expand...
Click to collapse
One pretty important feature you left out here, which is as close as you can get as a battery pull, open the microsd slot, and inside is a little yellow button, push this in will 9 times out of 10 power cycle your phone.
Same problem
engr.emersoncruz04 said:
I'm having the same problem, my Z3 compact is nearly 4 weeks old.
during 5 in the morning, my battery is at 80%, then I lock the screen and went to sleep.
then I woke up around 4pm and my phone is dead as ****, doesn't respond to anything
I do. I've tried what you've said in this post and nothing happens.
I have few APPS in my phone and I never tried exposing my phone into water. can somebody please
help me
Click to expand...
Click to collapse
I am having the same problem. I just bought the device through Amazon DE and i am thinking in returning it. Any way to solve this ?
I have noticed that in my case, at least, this is always happening when the battery percentage is getting close to 50% (half of the battery is consumed). I have KitKat 4.4.4 and i expect this problem to be solved with the new Android 5.0 Lollipop upgrade.
Sleep of death companion... other issues?
Hello all,
Xperia Z3 (Tmo D6616) since January. Super happy with the phone, especially being able to run long distance without worrying about sweat damage, listening to music in the shower, and other shenanigans otherwise impossible before. Anyways, yesterday morning i was showering, phone was alright. After shower dried the phone with a towel and put it on a shelf in the bathroom. Forgot about the phone for thirty minutes, came back and noticed that the camera had fog condensation inside the lens. Ohhhh! crap, so I open the ports and put the phone near a fan. Also, phone wont turn on... So my first thought is water damage. So I packed the phone in dry rice for a few hours. Take sim and SD card out. Next i decide to power cycle the phone with the yellow button on the sim port. Phone buzzes three times. But after that... nothing. Phone has been stored in rice since. When i plug it i get rapid red led blinking. I called Tmo and dude tells me that he has the same phone, and that it souds like deep sleep, not water damage, due to led and buzzing. Problem is i can't replicate buzzing and no combination of the above seems to work. At a loss. Any of you know what the red led blinking means while the usb charger plugged?
PS: condensation gone from phone, or so it seems.
Same problem
Hi all,
After 4 weeks my new Z3 would randomly shutdown and I would turn it back on, until of course it refused to switch back on.
I have attempted a hard reset using all 3 combinations of the power and volume buttons. The only response was 3 vibrations from holding all 3 buttons whilst plugged into a charger. The red light would flash intermittently whilst on charge, and constantly when either buttons are held down.
When plugged into a PC, the USB connection would repeatedly connect and disconnect.
Is there any hope? I need to recover photos from my mothers funeral.
UPDATE
uFito.cc said:
Hello all,
Xperia Z3 (Tmo D6616) since January. Super happy with the phone, especially being able to run long distance without worrying about sweat damage, listening to music in the shower, and other shenanigans otherwise impossible before. Anyways, yesterday morning i was showering, phone was alright. After shower dried the phone with a towel and put it on a shelf in the bathroom. Forgot about the phone for thirty minutes, came back and noticed that the camera had fog condensation inside the lens. Ohhhh! crap, so I open the ports and put the phone near a fan. Also, phone wont turn on... So my first thought is water damage. So I packed the phone in dry rice for a few hours. Take sim and SD card out. Next i decide to power cycle the phone with the yellow button on the sim port. Phone buzzes three times. But after that... nothing. Phone has been stored in rice since. When i plug it i get rapid red led blinking. I called Tmo and dude tells me that he has the same phone, and that it souds like deep sleep, not water damage, due to led and buzzing. Problem is i can't replicate buzzing and no combination of the above seems to work. At a loss. Any of you know what the red led blinking means while the usb charger plugged?
PS: condensation gone from phone, or so it seems.
Click to expand...
Click to collapse
FYI, currently in RMA process through Tmo... gonna get a refurb... not the happiest camper with Sony's approach, however, this begs the question: Given the spate of issues with Z3's maybe a refurb would not be such a bad idea, especially if it addresses the issues that are most common... Anyone received a Z3 refurbished? Would you mind sharing your experience?
Try connecting a diff screen at a technician....dont pay unless it works..
Dannydinkles said:
Hi all,
After 4 weeks my new Z3 would randomly shutdown and I would turn it back on, until of course it refused to switch back on.
I have attempted a hard reset using all 3 combinations of the power and volume buttons. The only response was 3 vibrations from holding all 3 buttons whilst plugged into a charger. The red light would flash intermittently whilst on charge, and constantly when either buttons are held down.
When plugged into a PC, the USB connection would repeatedly connect and disconnect.
Is there any hope? I need to recover photos from my mothers funeral.
Click to expand...
Click to collapse
Try connecting a diff screen at a technician....dont pay unless it works..
Doesn't help you, but as a side note, I had mine replaced twice using Jump and both times I received a brand new phone sealed in the box. BTW, last one has Dec 14 build date and the assembly is much better than earlier ones I had.
super thanks!!!
cheesecake2 said:
This should help anyone with a Z3 or Z3 compact where their phone doesn't turn on or do ANYTHING.
In my experience I was using my 2 week old Z3, no problems, until one day I locked the screen using the power button and it wouldn't turn back on.
I tried everything, soft reset, hard reset, yellow button next to sim card tray, plugging it into my computer etc etc. Still nothing.
I knew the phone was working because it started to get quite hot towards the top of the phone.
Eventually came across a fix that worked for me and hopefully will for you, so don't think you've got a shiny new ornament just yet.
I don't know what is required and what isn't but this is what worked for me:
1. Hold the volume down button for 30 seconds
2. Keep it held and plug your phone into a power source (wall or computer) using the USB cable. No response?
3. Let go of the volume down button. Now press the volume down button and power button together for 5 seconds. Still no response?
4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
5. Turn the device on using the power button as normal.
Alas!
I was ready to send mine off to Sony's awfully long repair service which last time took nearly 8 weeks (I could've personally driven to Japan/China and back from the UK)
Hope this works for someone!
Click to expand...
Click to collapse
hello, at last i found the answer,! tried all the suggested actions i searched on the blogs, but this one really worked for my xperia z3c and after that it updated to lollipop, i hope it would not shut down randomly again, i'll wait for maybe 2 months before i actually make it my main phone again, but at least it's back now and i really miss my xperia z3c, it's really the best for me thanks to you!!! God bless!
Sometimes (once/day), when i woke up my Z3C from sleep, the touch screen is frozen and the only way is to reboot it with power and volume buttons.
How can i debug this behavior ? I found nothing about that issue...
Thanks for this post!
I've managed to get to the point of three vibrations, but then it just burns the leds in three colors, and then vibrates 3 times again and so on.
I've also managed to get to a point where the led stays constant blue (by playing with the volume up/down).
But now what?
Worked for me
:good::good:
the 4th step worked for me, thank you
4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
Xperia Z3 keeps restarting when trying to charge
Hi all, I don't know if someone did encounter same problem as I. Yesterday my Z3 was 100% charged. Overnight the phone started to restart and battery % went nearly dead showing around 2% left and the red led light starting blinking as well. I tried to plug on charge to a wall source and now it keeps restarting and the "Sony" logo only would appear and it keeps to restart again.
Saw some solutions among which I have tried press holding the volume up button along the power button so as it should vibrate 3 time but in vain. The phone ain't charging anymore and it keeps restarting either plugged with my pc or wall.
Please can anyone help on this one?
Cheers
Kris
Need Help Sir/Madam XperiaZ3compactproblem
Hi!! Guys... i have a same problem here my xperia compact suddenly turn off after charging... before other remedy its working volume up + power button, the yellow botton near sim card, volume down + power button. Now its not working when i plug it to power source like laptop and others sometimes LED turn red but after 5mins it will be gone... by the way last month i able to connect it my laptop i was able to PC repair using Sony Companion but now since its only red light it can able to connect even though i hold volume down it cant connect... what should i do i want to use my phone guys need your help badly...
:crying::crying::crying: this phone is very expensive just to throw away
i had this for the first time last week, it was whilst i pulled the sim tray when the phone was switched on, the z3 said restarting and didnt come back on
a quick google at the time and i had to press the volume up button and power button together for 10 seconds which worked fine
In my sony xperia z3c when I connect it to an outlet/pc the small red light will light up and then nothing (no battery charging image), I've done the steps also pressed the yellow button beside the sim slot but still nothing... Help Please :crying::crying::crying:..... need my phone back asap.... thanks!!!
I decided using Flastools
Friends tive that same device problem is only with the red LED on.
The solution was to use the flastools , installing a new ROM ..
I hope this helps someone !!
Sorry for my bad english !!

Boot loop after rooting MMB29V. Please help.

I was running the latest stock image (MMB29V) since yesterday on my Nexus 5 and today I used the Nexus root toolkit as always to root the device. Well TWRP flashed once and it said it copied the root files to the device. I had it in my pocket for a few minutes and after that it went into a crazy constant boot loop. It will stop eventually but if I keep the charging cable in it won't stop. I cannot get into recovery because I get the "Start" screen but I cannot advance because it reboots too quickly. I have found a few you tube videos where people push the power button like they are playing the old school game "Track and Field" but this does not work for me nor do I think it's a power button issue. I think I stupidly might have hit some kind of button combo while I'm my pocket believe it or not. I pulled the cover off and was hoping to pull the battery but Im not a fan of doing that since its not a simple task. Any help appreciated. This phone is dead to me and that is NOT good. I need to get this working.
TIA
Bill
Will the phone stay in fastboot mode or does it quickly restart?
Possible power button problem?
audit13 said:
Will the phone stay in fastboot mode or does it quickly restart?
Possible power button problem?
Click to expand...
Click to collapse
It quickly restarts. I want to say its not a problem with the power button because it has been fine for a few years now w/out issue and only happened after rooting earlier today. Right now the only way I can even get the phone to turn on is the plug the charging cable in and then the restarting commences. Does it sound like a power button issue? Possibly but its hard to believe, I dunno. Waiting on a call back from Google tech support to see if they are any help.
It could be a power button issue. You'll have to remove the motherboard to find out.
Once removed from the housing, quickly press and release the power button several times in a row using more pressure than normal. While the motherboard is out of the phone, clean around the power button with pure alcohol.
audit13 said:
It could be a power button issue. You'll have to remove the motherboard to find out.
Once removed from the housing, quickly press and release the power button several times in a row using more pressure than normal. While the motherboard is out of the phone, clean around the power button with pure alcohol.
Click to expand...
Click to collapse
Is there a write up on that here somewhere? Guess I will have to search around for it.
http://forum.xda-developers.com/google-nexus-5/general/nexus-5-power-button-broken-heres-to-t3049747
audit13 said:
http://forum.xda-developers.com/google-nexus-5/general/nexus-5-power-button-broken-heres-to-t3049747
Click to expand...
Click to collapse
Did NOT want to screw up my phone so I sent it to LG. Took a few weeks but it cost me 78.00 total for them to repair the power button issue. Whatever they replaced also fixed the low volume issue I was experiencing as well so it worked out.

Categories

Resources