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I was messing around with my captivate and i was noticing it wasnt getting same amount of service that my old iphone 3g did. When i was in an area where service was quite sketchy , i would put it down and get two or three bars. When I picked it up in my hands it would drop for one bar or no service.
So the question is do we have to buy cases for these phones since service drops so much by having direct contact with the phone ?
no, cases are not necessary for reception.
If you are completely losing signal when its in your hands, you need to go to att and get a new sim card. If that doesnt work, have them replace your phone.
Note: if you are holding the phone by the bottom and losing bars but your signal is not dropping, this is perfectly normal. All phones do this to an extent since the antenna is located at the bottom. If you completely lose signal or drop calls because of it, you have a serious problem.
what i have noticed thats not just 3g reception its wifi too which is weird, i pick it up in my hand i lose a bar of wifi when i am in the same room as the cablemodem/router that doesnt seem right.
Usually when i pick up the phone it drops the three bars i hold it in my left hand usually. Another issue is i bought this phone thru amazon since it was 30 bucks cheaper for upgrade price, will att still allow for trade in or do i have to send back to amazon ?
I too have noticed this with my phone. Never really noticed until this iPhone 4 shiz came out. Guessing its par for the course.
areas where i used to get full bars i am not getting full anymore when i pick up the phone, it also happens with wifi which is really problematic.
Sitting in same room as router and cable modem and dropping below full wifi connection, and if i walk out of the room drops to one bar of wifi guess i will have to call att tomorrow and return my phone
Kind of off topic how thorougly do they check thier phones am i going to have to find an rom that has all the att bloatware stuff on it ?
This is a sad day really liked this phone , but appears i am going to have to return it , since this issue is a known issue so getting a new phone wont make these problems go away.
I was reading on another forum site that a lot of people having this same issue oh well i guess
wifi doesnt drop for me... thats really strange. in any case if you are only losing about 2 bars its normal and will happen with most phones. If you lose signal completly then its abnormal and ur phone/hardware is faulty.
yeah was reading about antennae issue on back part of phone where the battery cover is you cant touch it apparently. well i am going from 2 or 3 bars to zero bars pretty much.
An good example would be when i went into apple store which has 3g microcell tower in the store to hide the antennae problem with iphone 4 , i dont get full service and the iphones get full no matter how hard you grip them.
Going to give both samsung and att a call tomorrow morning to see what i can do i really dont think its fair to have to eat the upgrade and restock fee when phone cant perform normal functions
mongstradamus said:
yeah was reading about antennae issue on back part of phone where the battery cover is you cant touch it apparently. well i am going from 2 or 3 bars to zero bars pretty much.
An good example would be when i went into apple store which has 3g microcell tower in the store to hide the antennae problem with iphone 4 , i dont get full service and the iphones get full no matter how hard you grip them.
Going to give both samsung and att a call tomorrow morning to see what i can do i really dont think its fair to have to eat the upgrade and restock fee when phone cant perform normal functions
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If you got the phone from amazon and are returning it, then it is free to return with no restocking fee. At least thats what they told me. All you gotta do is call the number for returns so u can get a return shipping label from them. Did you ask if you could exchange for another captivate at a local At&t Warranty Center?
I will be calling att and samsung tomorrow when i wake up to see what they have to say. As far as returning it to att, if its a known issue then an replacement phone will have the same possible issues.
So i did an little experiment to test 3g and wifi. I walked across the room, which has the modem and router, and stood by the door. got no 3g service in my hand, and the wifi dropped from full bars to just 1 bar of wifi in the same room.
I don't know what you guys are talking about. I can touch the phone any which way and the bar fluctuates by a single bar, if even that. I get more fluctuation walking around in my house then I do holding it. The only time I've ever noticed a significant drop in reception has been literally covering the phone front and back with both hands. Maybe you guys are just in poor reception areas. Before you completely discount the phone and send it back, instead of relying on the bars, look at the actual db signal in the settings.
I have looked at those i get an big fat zero. the other issue i have is my wifi goes from full to 1 bar by just moving to other side of the room thats not good at all.
I have been to areas of my town where i know there is full 3g service, and i get maybe two or three bars. i was thinking maybe an case would mask that particular issue since i am not directly touching the phone. The fact that i really like this phone i would just do the case thing if that were a solution
asrrin29 said:
I don't know what you guys are talking about. I can touch the phone any which way and the bar fluctuates by a single bar, if even that. I get more fluctuation walking around in my house then I do holding it. The only time I've ever noticed a significant drop in reception has been literally covering the phone front and back with both hands. Maybe you guys are just in poor reception areas. Before you completely discount the phone and send it back, instead of relying on the bars, look at the actual db signal in the settings.
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I will admit the area where i live doesn't have the best reception in the world, but when i place the phone on an table or sofa, i get -105 dbm and 4 asu. once i pick it up drops to 0 dbm and 0 asu quite odd.
Just to make sure, I removed my phone from it's case, and plastered my hands all over it. With a solid 3 bars, I touched sides, with two fingers all the way to a two handed deathgrip. Not only did I not get a degradation of bars, at one point I got a bar increase! I palmed the back, front, cradled it my hands, held it to my body. I didn't get any change in bars.
Maybe it's the band of cell phone signal in your area. I know that either the 1900mhz or 850mhz is better than the other in terms of penetrating power, so if your signal is going over the weaker one, that may be the issue.
I am just going to give samsung a call , when i actually use phone i am not touching the back of the phone. I have taken it into area where usually you should get full service and i dont get it if i hold it in my hand.
I also did an comparison with my old 3g iphone and the 3g was getting two to three more bars...
The other major issue is my wifi signal dropping from full to one bar in the same room of the router that shouldnt be happening
well its like i said, this signal issue that you few are having isnt that wide spread. go get a replacement sim, if that doesnt work then simply have ur carrier replace your phone. you should be within the 30 day trial period anyway... dont bother talking directly with samsung, getting a phone replacement from att would be quicker.
well the only issue with returning the phone i dindt buy it directly from att , got it thru amazon so returning to get a new one may be a bit problematic i think.
The iPhone's issue is different - it has an external antenna, and one finger in the wrong place rendered no signal - one finger bridging the gap between antennas - creating an electrical conductive circuit.
The Captivate (and all other phones) have internal antennas covered with plastic (the phone's case) - so the antenna is already covered.
Apple tried to deflect criticism by talking about "The grip of death" killing signal on other phones. While this is true, it is not what plagues the iphone - although it can. All phones will show signal drop if you wrap your hand (or some other signal blocking material) around the phone.
The Problem with trying to measure the signal drop, is that signal bars are not very accurate - you need to be in the phone menus where it shows you actual signal strength in DB - I don't think you will get this for WiFi though. Then of course there are all kinds of external interference issues - Microwave ovens, cordless phones, etc.
So, unless you measure this stuff in a controlled environment, like consumer reports did, where you can control the transmitter and all eliminate all external influences, then most observations are not including all environmental factors.
My phone works great, regardless of what the bars say.
well i have seen my phones service go from -105 dbm 4 asu to nothing when i picked up the phone. and then i would get the nice blue circle with line thru it.
I did an speed test also with phone while holding it and when putting it on an table , the times i would actually get no bars on my phone while holding i would get 1/3 the dl speed of when it was sitting on a table.
I will have to wait till tues to get an replacement phone and hopefully i wont have the same issues
so are you getting the replacement from att or amazon?
Hello! I'm looking for a way to boost my signal. I've noticed that when I have under 3 bars (and even if it bounces up to 3 and back down) my battery drains quicker than it can charge. At work as long as I have 3+ it will charge faster but if I'm at a different spot and its under 3 it drains. Also, it heats up (usually hangs out around 98.6 degrees but sometimes it'll go 105+). My main reason for wanting a boost at home is because I tether to play games when my sisters hog the house connection. So I'm looking for a cheap way to boost my signal. Small repeater sort of thing or something. To my understanding the little spots under the cover allow you to plug in external antennas, so where can I find everything for that? (And yes I saw that people can't get signal back after)
THANK YOU
Mechachu said:
Hello! I'm looking for a way to boost my signal. I've noticed that when I have under 3 bars (and even if it bounces up to 3 and back down) my battery drains quicker than it can charge. At work as long as I have 3+ it will charge faster but if I'm at a different spot and its under 3 it drains. Also, it heats up (usually hangs out around 98.6 degrees but sometimes it'll go 105+). My main reason for wanting a boost at home is because I tether to play games when my sisters hog the house connection. So I'm looking for a cheap way to boost my signal. Small repeater sort of thing or something. To my understanding the little spots under the cover allow you to plug in external antennas, so where can I find everything for that? (And yes I saw that people can't get signal back after)
THANK YOU
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We used to live in an AT&T dead spot (yeah, yeah, who doesn't?) and ended up putting a powered wireless repeater in the house with an external antenna on the roof. I believe the manufacturer was Digital Antenna. They're not cheap, but the wired versions (if you can live with that) are a bit cheaper.
As long as you have high speed internet at home get an Airave. It puts up a tower in your house and processes everything over your home internet connection. 5 bucks a month i believe.
http://support.sprint.com/support/device/Sprint/AIRAVE_by_Sprint-dvc1230001prd/?id16=airave
Problem solved.
I thought about airwave but people ten to not pay the internet from time to time xD and does the signal crap out if people use the internet? Its only a 768 connection (country ftl) and people tend to netflix and cam -_-
Mechachu said:
I thought about airwave but people ten to not pay the internet from time to time xD and does the signal crap out if people use the internet? Its only a 768 connection (country ftl) and people tend to netflix and cam -_-
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The airrave uses your internet connection for 3G data and voice calls. If your internet is slow to begin with and ppl are hammering it all day long the airrave won't work well for you. Also, it doesn't hand calls off to the real cell network, so if you're on the phone and you leave your house the call will drop. If you have good signal outside and bad signal inside, one of those repeaters is the way to go - but it ain't cheap.
Dang ok. What about something like the Wilson Magnet Mount Cellular Antenna at Radioshack? (Its on the site. Id link it but you need 8+ posts >.<)
I'd just limit your sisters ip address/mac address with a QOS policy, so that she can't hog all the bandwidth. (would be done at your router)
I've heard and seen on this board some nasty results from connecting external antennas to the connection point behind the battery cover. Do a search in the forums to see, I can't remember exactly off the top of my head.
Ya I only saw a couple people mention problems and it seemed to be things that they had only heard
Whatever you do DO NOT CONNECT an EXTERNAL ANTENNA to the CONNECTION POINT.
So far, everyone on this forum who has tried so with a Galaxy S has ended up with some permanent baseband (or whatever is responsible for the gsm/cdma part) corruption. What ended up happening was that the internal antenna would turn off. In some cases it meant that they could only call with the external antenna plugged in, and in other cases is meant that neither the external or internal antenna would work. (note: This has happened only on captivate and vibrant so far, so I am not sure what will happen on CDMA but.... Better safe than sorry right!?).
oh and sorry for the large font.... It catches your eye... ~_~
krackers said:
Whatever you do DO NOT CONNECT an EXTERNAL ANTENNAto the CONNECTION POINT.
So far, everyone on this forum who has tried so with a Galaxy S has ended up with some permanent baseband (or whatever is responsible for the gsm/cdma part) corruption. What ended up happening was that the internal antenna would turn off. In some cases it meant that they could only call with the external antenna plugged in, and in other cases is meant that neither the external or internal antenna would work. (note: This has happened only on captivate and vibrant so far, so I am not sure what will happen on CDMA but.... Better safe than sorry right!?).
oh and sorry for the large font.... It catches your eye... ~_~
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lol I did that when i got my first smart phone, the htc touch. Thankfully back in those days sprint would fix any problem or give you a new phone no questions asked for 55 dollars. ( I used to find inventive ways to break my phone. Like the mentioned external antenna, or a homemade battery back)
I'm interested in a solution to this as well, preferably something that doesnt have a monthly fee attached.
In my basement, I get about 1-2 bars of service, and sometimes nothing at all. Is very frustrating to receive texts up to an hour late.
talk about ad placement
This came up right under the latest post in this thread:
Tri Band Yagi 700Mhz - 2500Mhz 9dBi
Our highest gain directional tri/multi antenna - for 700-2500mhz networks (including Verizon LTE, Sprint/Verizon/AT&T/Alltel 3G, and more).
LINK
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Thank jebus for adfree android and adblockplus for firefox...
Sent from my SPH-D700 using XDA App
Just got an email from AT&T saying that I'm eligible for a free 3G microcell - which supposedly will always give a set number of devices full service in the house it's placed in.
I normally get pretty good service in my house (even in Wisconsin), but that's not always the case everywhere I go.
At any rate, am I able to take this thing when I go places (say, to uni, which will happen once again in the fall) and use it where ever?
Thanks!
What's the email saying exactly and do you have a screenshot of that email? I work at att and don't know about that yet but different dept
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cookw24 said:
Just got an email from AT&T saying that I'm eligible for a free 3G microcell - which supposedly will always give a set number of devices full service in the house it's placed in.
I normally get pretty good service in my house (even in Wisconsin), but that's not always the case everywhere I go.
At any rate, am I able to take this thing when I go places (say, to uni, which will happen once again in the fall) and use it where ever?
Thanks!
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Yes, you can take it anywhere that has high speed internet. But it needs to be registered to the location you are going to use it at, and it has to be placed near a a window to get GPS reception. If you take it from one place to another, you have to update the info on the website to reflect where it's located.
Also, it takes up to 90 minutes to activate when it's turned on.
harlenm said:
Yes, you can take it anywhere that has high speed internet. But it needs to be registered to the location you are going to use it at, and it has to be placed near a a window to get GPS reception. If you take it from one place to another, you have to update the info on the website to reflect where it's located.
Also, it takes up to 90 minutes to activate when it's turned on.
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I have one thing to add to your post which was great. It does need to be near a window to get GPS HOWEVER once it gets GPS it can be moved. I put mine near a window with a long cord (router isnt near window at all) and it locked on GPS. I then unplugged it and moved it next to my router and it powered back on and locked GPS as it did prior. That's a little tip if you don't have a window near where your router is installed.
if you already have good service, 2 bars plus you dont need/want it; it will just make your phone go crazy.
Mustang302LX said:
I have one thing to add to your post which was great. It does need to be near a window to get GPS HOWEVER once it gets GPS it can be moved. I put mine near a window with a long cord (router isnt near window at all) and it locked on GPS. I then unplugged it and moved it next to my router and it powered back on and locked GPS as it did prior. That's a little tip if you don't have a window near where your router is installed.
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It doesn't always retain it's GPS info if it's unplugged. If you dont' have a window nearby, you are better off running a long cat5 and power cord to it, and then moving it without unplugging it.
Or, you can buy an external antenna for like $25 that gives you a 25 foot cord.
I imagine they will give you the microcell if you agree to the unlimited service they try to sell you with it. I can't remember exactly, but it was something like $25/month for all calls made through the microcell, and they don't come off of your minutes. I've got one at home because I live in a dead area and rarely have reception unless I step outside my house, plus I don't live in a 3G area anyway. Problem is, when I walk into my house, it won't automatically switch over to the microcell unless it loses the signal from the tower. Works pretty good in the house, though, but my phone will lose connection to it intermittently with it for unknown reasons. Not a perfect solution, but it's better than missing all of my calls when I'm home.
I dont know if anyone else has experienced this. I got a microcell last week and use it with an unlocked samsung vibrant. My apartment does not get very good reception at all (rarely even get one bar) and when connected to the microcell it chews through my battery. Previously, even with poor reception, I would go through 1-2% of the battery per hour with use. When connected to the microcell, i go through 4-6% of battery per hour without any use at all. I do not know a great deal about the microcell where this could be a firmware thing or it could be that I am using an unlocked phone from another carrier, but just something to watch for.
I have one of these. If you use it, don't expect H+ speeds off of it. You get 3G speeds on data. And if you don't have a good broadband connection, voice can get choppy. But there is a benefit to having and using it. For $20 a month (I think), you can get unlimited family domestic calls on it to any phone regardless of whether it is a land line or cell phone. But I have the $30 unlimited texting and cell phone calls now on my family plan, and make so few calls to land-lines, that I no longer use that service.
lol how weird, i work for an at&t shop and i just got a call by someone questioning an email they got about a free microcell.. i was browsing thru xda at the time and was on this thread, crazy..
i have one at my house, its cool if you really have absolutely no service where you live.. the only down side to this device is; if you are currently connected to the microcell and are in a call, if you leave your house the call will drop as you are leaving the microcell and reconnecting to the normal cell towers..
if you are never "in-call" while moving in and out of the area of your house than you wont notice this and it will be a cool device for you to have.
Don't take your MicroCell to the Grocery store!?!? Step away from the cell phone...
harlenm said:
Yes, you can take it anywhere that has high speed internet. But it needs to be registered to the location you are going to use it at, and it has to be placed near a a window to get GPS reception. If you take it from one place to another, you have to update the info on the website to reflect where it's located.
Also, it takes up to 90 minutes to activate when it's turned on.
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What a huge inconvenience it would be to travel with this thing.. maybe if you're going to be somewhere for over a week (Still wouldn't take it with me) . but if you're just going to a buddies house for the afternoon... please leave your MicroCell behind.... lol
For some reason, I can't download while on Mobile Data and connected to the MicroCell. Upload appears to be fine, but as far as browsing the net at home when im too lazy to open my lap top.. No Bueno... Wifi still works so it really just irritating more than anything.
Mine seems to be hit and miss for calls. Sound great when they come through but seem to drop.after 10 min or so. Other than that I have no issues with it. Just that data speeds suck but when I'm at home.WiFi works just fine for that
Sent from my Inspire 4G using Tapatalk
Got a free microcell where I moved into have no service so called in had then put a note on the account so I can pick one up, I had to speak to a manager but I just went on and on and finally got it done and picked it up in store free no contract extension, hope it helps
Sent from my Desire HD using XDA Premium App
Mustang302LX said:
I have one thing to add to your post which was great. It does need to be near a window to get GPS HOWEVER once it gets GPS it can be moved. I put mine near a window with a long cord (router isnt near window at all) and it locked on GPS. I then unplugged it and moved it next to my router and it powered back on and locked GPS as it did prior. That's a little tip if you don't have a window near where your router is installed.
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how do you get it to stay locked on to gps? ive taken mine outside multiple times and after a while it locks on to the location, but after i unplug it and place it inside it loses all the information
thanks
I have absolutely NO Service where I live and too have a Microcell- I have noticed as previously mentioned if while talking inside and then going outside- the call will drop.
Also there are some moments where I will receive a voicemail notification & the phone never rang. Other times- I am not connected so I put the phone in airplane mode for a few seconds and then back to reconnect to the Microcell.
The Microcell definitely improved the ability to talk to others when before I had to go outside to get some bars. It's hot outside- it gets old having to talk to anyone- outside- so I am grateful AT&T hooked me up with a FREE Microcell.
The rule to the Mcell is they drop calls going from micro to macro. Apparently its not a smooth transition like tower to tower..also speeds are veal but that's what you get limited speed but increases signal
Sent from my Inspire 4G using Tapatalk
Friend of mine has one of these and his is hit or miss all the time he tells me. I would like to get the email offering me a free one! I would try it out just to see if he was doing something wrong! lol
There have been a few reports that the One series has poor reception.
For example my HTC Desire constantly has about 7-9dB** lower signal than my old Nokia N79 - I was hoping that the new One S would have better reception, but the forums are complaining about fewer "bars" of signal strength. Unfortunately the latter is meaningless because "bars" are uncalibrated and signal level is highly dependent on exact position and whether the unit is held in the hand or not.
Rather than hearsay, I would like to know if One S owners could do a comparison with their old phone to see if it is much worse.
Using the *#*#4636#*#* code if you could report the signal level (dBm) and the connection mode (3G, 2G, GSM whatever) between your One S and old phone when lying in the same position on the desk*
*holding it in your hand, or putting it somewhere else in the room or changing the connection type or changing the carrier will all invalidate any meaningful comparison.
**
+3dB is a doubling in received power and +10dB is a 10x increase in received power, likewise -3dB and -10dB are halving and one tenth the power, so it's a significant difference.
OK, here's some evidence for you. HTC One S with Three UK monthly contract sim inserted and Motorola Defy+ with Three UK PAYG sim in. Both phones laid on desk in similar position with nothing to interfere with them.
HTC One S -105dBm (4ASU)
Motorola Defy+ -89dBm (12ASU)
This is pretty much what I've been getting with Network Signal app.
Incidentally, if I put the sim out the One S into the Defy+ then I still get -89dBm as you would expect as both sims use Three UK network. I can't put the PAYG sim into the One S as it's not a micro sim.
Pretty much damning evidence. Does mean the One S loses signal a lot faster when signal is marginal. Doesn't seem to be a great difference when signal is strong between the 2 which is a PITA when trying to show the problem in the Three shop If I go to York later I'll re run the test's and report back. I'm not sure where to go from here. I'll contact HTC support and see if they show any interest. Not overly hopeful of getting any where with Three customer support?
Richy101 said:
Pretty much damning evidence. Does mean the One S loses signal a lot faster when signal is marginal. Doesn't seem to be a great difference when signal is strong between the 2 which is a PITA when trying to show the problem in the Three shop If I go to York later I'll re run the test's and report back. I'm not sure where to go from here. I'll contact HTC support and see if they show any interest. Not overly hopeful of getting any where with Three customer support?
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Thanks for the data point. I'd say it's valid to take them to the Three shop, put them side by side and say look, there's a 16dB difference. (strictly speaking the noise figure of the receiver should also be known, but this is set in the GSM/UMTS specs and should be less than a dB or two difference).
It's been my belief that Nokia and Motorola have the best antenna engineers - all the Nokias I've owned have had great signal reception, despite the fact that the number of base stations was much lower in the late 90s early 2000s.
I cannot compare to old one, I got micro sim and dont have adapter yet (comming from ebay).
I found that I got alot lower signal, thought as I mvoed to micro sim I changed carrier...
Question - how much signal is needed for "OK", and at which point its to weak?
Stiflerlv said:
Question - how much signal is needed for "OK", and at which point its to weak?
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According to OFCOM the mimum signal level is -110dBm (including some fading margin).
At that level you will get very slow data speeds - I consider anything less than -90dBm as pretty low.
I was in the Vodaphone store and they had SIMs in a One X, One S and Wildfire S - all of these were within a few dB of eachother - unfortunately my (roaming) HTC Desire would not connect to Vodaphone.de, so I couldn't get a 4th reference point.
http://stakeholders.ofcom.org.uk/binaries/consultations/3g_rollout/statement/statement.pdf
Currently I'm mostly interested in 3G reception - if this is poor then the phone will spend a lot of time (and battery) looking for signal, loosing contact, toggling back and forth between 2G and 3G etc. However, need to consider that 3G can exist on both 900 and 1800MHz in Europe. If poor antenna design is the culprit then this may only effect one of the bands, meaning that certain users have great signal, whereas others report poor reception.
aza314 said:
According to OFCOM the mimum signal level is -110dBm (including some fading margin).
At that level you will get very slow data speeds - I consider anything less than -90dBm as pretty low.
I was in the Vodaphone store and they had SIMs in a One X, One S and Wildfire S - all of these were within a few dB of eachother - unfortunately my (roaming) HTC Desire would not connect to Vodaphone.de, so I couldn't get a 4th reference point.
http://stakeholders.ofcom.org.uk/binaries/consultations/3g_rollout/statement/statement.pdf
Currently I'm mostly interested in 3G reception - if this is poor then the phone will spend a lot of time (and battery) looking for signal, loosing contact, toggling back and forth between 2G and 3G etc. However, need to consider that 3G can exist on both 900 and 1800MHz in Europe. If poor antenna design is the culprit then this may only effect one of the bands, meaning that certain users have great signal, whereas others report poor reception.
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I mainly need this for calls (not so much data) so till 110 Im still ok?
I often get 100+ :/ Lowest I have seen is 90. Returning the phone hoping its glitch
Stiflerlv said:
I mainly need this for calls (not so much data) so till 110 Im still ok?
I often get 100+ :/ Lowest I have seen is 90. Returning the phone hoping its glitch
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At -110dBm you have very little margin. As long as you aren't walking around the house it should be ok.
But it really depends on the coverage in your area.
NB: the numbers are dBm and negative i.e. a -90dBm signal has a hundred times more power than a -110dBm signal:
10^((-90dBm-(-110dBm))/10) = 100
aza314 said:
At -110dBm you have very little margin. As long as you aren't walking around the house it should be ok.
But it really depends on the coverage in your area.
NB: the numbers are dBm and negative i.e. a -90dBm signal has a hundred times more power than a -110dBm signal:
10^((-90dBm-(-110dBm))/10) = 100
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nice, comparing to my old HTC Tattoo and test simcard I got from carrier, Its around 15-20 dBm better signal for Tattoo...
Im gonna go for warranty I guess
Bump. Like to hear how it compares with other phones on the T-Mobile USA network.
Thanks in advance.
I was just going to create a new thread on this topic until I found this. I would have to say the reception on the one s is considerably worse than other tmobile phones. Today I traveled to an area with generally poor reception and my wife's blackberry bold 9900 had 1 bar of 4g while my one s had an "x" for not signal at all.
When I used my galaxy s2 in the same exact area i used to get at least 2 bars of 4g. It actually worries me that i get zero reception while our other phones were still on 4g, not even edge.
Can this be fixed with a radio software fix or is this a hardware issue? Im pretty pissed because I want to like this phone so much.
What are the experiences of others?
On tmo us, I'd have to say that my signal is the same as it was on my g2x. I'm either in an area with awesome signal (work), or an area with practically no signal (my 100 year old house).
I wouldn't call either situation dramatically different than the last few phones I've had.
Mike,
On one hand, I did some testing with a galaxy s2 and found ours to be comparable usually, but on the other, there are signal drops issues and the days switching so there still is something odd here.
I also hope to have it fixed by a radio update than a hardware one...
I also like this phone much except for its network issues.
Sent from my HTC One S using XDA
Well, HTC wanted my phone back in for investigation. Duly sent it back and it was pretty much turned round within the day. All they have done is load the latest software version which in truth if I'd not packaged it up on Monday could have done myself. I believe Three UK released the update on Monday anyway?
Network connection seems to be slightly better but not by a great deal. I'm not sure what I expected from HTC. If it's hardware there seems to be little knowledge of a problem with them and firmware/software they'll only have the latest versions and hope for the best. I'll just have to see how it goes for the time being. I always have the option to sell it and look for something else.
Not right impressed with HTC's packaging back of phone. I stupidly wrapped it in bubble wrap and put it in a box to dispatch. They simply found a box and chucked it in it so it was free to rattle about all the way home. As a result it has picked up a chip of the coating on it's top edge - unless it was done on the work bench. Certainly wasn't like that when it went as use a Case-Mate Tough cover. Not overly upset about that but should I mention this to HTC? Seems a bit of a poor do
I finally get my HTC One S TODAY! As soon as I do, I will do a comparison. I work for T-Mobile (until my call center closes), so I have a bunch of phones to compare with and test against.
I don't have another (working) phone to compare, but my circumstances make that moot anyway. I have the international One S on AT&T, and since the phone lacks the UMTS 1900 I expected to get lower than usual signal compared to my Desire (A8182, RIP), but hoped that most areas have been upgraded to 850 by now.
Anyway, at work (inside concrete block building with metal structure roof) I am getting between -107 and -88db, (with 10 asu?) depending on where in the building I am. In a larger city I usually get between -30 to -18db, But I do not live or work in a large city.
Even so, so far battery life is way over expectations. currently on 53 hours on a single charge, with 23% battery remaining.
I always get 3/4 bars like my Amaze.
mmceorange said:
I don't have another (working) phone to compare, but my circumstances make that moot anyway. I have the international One S on AT&T, and since the phone lacks the UMTS 1900 I expected to get lower than usual signal compared to my Desire (A8182, RIP), but hoped that most areas have been upgraded to 850 by now.
Anyway, at work (inside concrete block building with metal structure roof) I am getting between -107 and -88db, (with 10 asu?) depending on where in the building I am. In a larger city I usually get between -30 to -18db, But I do not live or work in a large city.
Even so, so far battery life is way over expectations. currently on 53 hours on a single charge, with 23% battery remaining.
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Click to collapse
In another thread the box of the tmobile version says it has the 1900 UMTS band. You may be better of with an unlocked tmobile version.
Just tried at a TmoUS store. My HD2 had about -63dB, HOS on display had only -75~-79dB. Disappointed.
motionUS said:
In another thread the box of the tmobile version says it has the 1900 UMTS band. You may be better of with an unlocked tmobile version.
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Click to collapse
I am sure you're right, but I like the look and feel of the "MAO" much much more than the gray/blue. If T-mobile (or better yet, Telus) gets the black version I will likely switch.
jjmai said:
Just tried at a TmoUS store. My HD2 had about -63dB, HOS on display had only -75~-79dB. Disappointed.
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Click to collapse
That means absolutely nothing. You don't even know if they are connecting to the same cell site.
Sent from my HTC One S using XDA
I’m not sure this is the place to ask or if someone who knows the board better can move this.
I’m using cell phones as rural internet because there’s nothing here other than signing a 2-year contract and using satellite internet, and there’s a fiber-optic project supposedly under a year away.
I recently got moved (Straight Talk) from AT&T towers to T-Mobile. Uptime is around 30%, and after observing and trying to use for a week or so I figured out: Some towers work, some don’t. I can see a signal strength in “about phone” around -115 dbm when there’s no internet, that’s more like -92 when it works. I can fairly reliably get on a working tower for a couple minutes by:
Go into Airplane Mode (Android 5.02) for a minute, turning the radio off, then back on. Turn the wifi hotspot back on. On the computer drop and reestablish the connections to the phone’s AP (ifdown, wait, ifup), ping something to test. Slightly cumbersome and it switches back fairly soon. Sometimes minutes, sometimes hours. How busy the phone system is may affect this.
This particular phone is rooted so I could edit some text files if I knew which. I don’t know if the weak signal tower doesn’t work just because of the weak signal or if it’s located someplace without internet. If I could choose a preferred tower, or blacklist the bad one, or set the minimum acceptable signal to like -100 dbm, those would all work. There are probably apps for this. Or maybe it’s control the phone companies don’t want you to have.
ab1jx said:
I’m not sure this is the place to ask or if someone who knows the board better can move this.
I’m using cell phones as rural internet because there’s nothing here other than signing a 2-year contract and using satellite internet, and there’s a fiber-optic project supposedly under a year away.
I recently got moved (Straight Talk) from AT&T towers to T-Mobile. Uptime is around 30%, and after observing and trying to use for a week or so I figured out: Some towers work, some don’t. I can see a signal strength in “about phone” around -115 dbm when there’s no internet, that’s more like -92 when it works. I can fairly reliably get on a working tower for a couple minutes by:
Go into Airplane Mode for a minute, turning the radio off, then back on. Turn the wifi hotspot back on. On the computer drop and reestablish the connections to the phone’s AP (ifdown, wait, ifup), ping something to test. Slightly cumbersome and it switches back fairly soon. Sometimes minutes, sometimes hours. How busy the phone system is may affect this.
This particular phone is rooted so I could edit some text files if I knew which. I don’t know if the weak signal tower doesn’t work just because of the weak signal or if it’s located someplace without internet. If I could choose a preferred tower, or blacklist the bad one, or set the minimum acceptable signal to like -100 dbm, those would all work. There are probably apps for this. Or maybe it’s control the phone companies don’t want you to have.
Click to expand...
Click to collapse
It may be possible to exclude certain towers, but for all intents and purposes, it is not possible to include/select/lock-in specific towers. Here is why, if the tools and methods to do so were readily available, then, inevitably more people would use those tools and methods. The more people were to use those tools/methods, the more unstable the whole network would become because the system would not be able to shift the load between towers to equalize/stabilize the network as a whole.
This is because the system works by balancing load, sometimes a signal can be weaker than another but, at the same time, also be faster than other. Stronger signal does not always equal faster speeds.
The concept would be similar to having more than one router/wifi signal at home, then, having everyone in the house and any/all neighbors that are in range, all connected to the same signal/router. The signal they are all connected to would be slow and unstable, the system must have the ability to "bounce" everyone around between all of the routers in order to keep performance at optimum levels "across the board". If everyone is "locked" to the one signal/router, the system can't manage itself, which leads to degradation.
Poor signal in rural areas can be expected, there isn't much you can do about it. The towers are positioned to provide coverage to as many customers as possible from their location. Also, some of the issue in rural areas is a "line of sight" thing. The lay of the land can be a hindrance to signal.
I also live in a rural area of a rural town. I get crappy signal when using cellular network, more down time than up time. I deal with having a decent(but still slow) signal for 1-2 minutes and then when the phone's system runs the next wifi/cellular data re-scan to search for better signal, everything stalls as if I'm getting no signal and it doesn't resume until it either keeps the connection it already has or it just drops out completely for 5-8 minutes until the next time the re-scan can find a signal to connect to. Then the cycle starts over with decent signal for 1-2 minutes or so, until the next re-scan, anyway. I have to turn of mobile data when at home because the virtually continuous re-scanning drains the battery and the device runs warmer than it should normally.
Sent from my SM-S767VL using Tapatalk
OK, thanks. Line of sight - I'm at 1600 Feet elevation, people driving by stop to use the cell service before they go back into the next valley.
I've been with Straight Talk since 2015, originally using AT&T towers, I think we used 13 GB of data last month. AT&T worked very well, I'd say faster than satellite internet. Verizon is also an option.
A weak signal isn't the same weakness for everyone, some people will actually be closer to it. And the population density isn't very high around here. Lat 42.65, lon -72.83. I pay about $60/month for "unlimited data", some fraction of that must end up going to T-Mobile. If the county weren't going to be getting fiber optic networking soon I'd expect the money might go into building out cell systems to handle the load. There seems to be no scaling back and limiting everyone to some number of KB/sec, with that number decreasing as more people use it. My data's either in service or it isn't. -115 dbm is weak by everything I've seen.
I also have a Huawei E3372 modem I can put my SIM into. I bought a pair of small gain external antennas with 3 meter cords. I'd need to get those up high and run something like a Raspberry Pi as a router.
ab1jx said:
OK, thanks. Line of sight - I'm at 1600 Feet elevation, people driving by stop to use the cell service before they go back into the next valley.
I've been with Straight Talk since 2015, originally using AT&T towers, I think we used 13 GB of data last month. AT&T worked very well, I'd say faster than satellite internet. Verizon is also an option.
A weak signal isn't the same weakness for everyone, some people will actually be closer to it. And the population density isn't very high around here. Lat 42.65, lon -72.83. I pay about $60/month for "unlimited data", some fraction of that must end up going to T-Mobile. If the county weren't going to be getting fiber optic networking soon I'd expect the money might go into building out cell systems to handle the load. There seems to be no scaling back and limiting everyone to some number of KB/sec, with that number decreasing as more people use it. My data's either in service or it isn't. -115 dbm is weak by everything I've seen.
I also have a Huawei E3372 modem I can put my SIM into. I bought a pair of small gain external antennas with 3 meter cords. I'd need to get those up high and run something like a Raspberry Pi as a router.
Click to expand...
Click to collapse
I am on Straight Talk also, but I'm on the Verizon side. In my opinion, the Verizon side is little better and has somewhat better coverage than the T-Mobile, Sprint or AT&T side. Other than when at home, I get perfect signal strength, the only reason I get crappy signal is I'm one of the ones dealing with line of sight. I'm several miles outside of town in a low-lying area between two hills.
Sent from my SM-S767VL using Tapatalk
I should try Verizon. They're the default for landlines here but I got the impression they only did contract phones. I have 3 working Motorola XT1527s plus my modem, not interested in some contract phone. This T-mobile experience is my first other than AT&T. There's a website where you can download APK files to sideload, that runs through T-Mobile last I knew.
I think I've figured out how to talk to a human at Straight Talk. Call during east coast business hours, and in the 2nd menu mention data issues. The night/weekend people never seem to accomplish anything. They're eager to help bit they're most effective at the bulk of common issues like billing or changing a SIM. Took me over 10 phone calls last time to get anywhere.