Random Reboot on Lollipop 5.1 - Nexus 5 Q&A, Help & Troubleshooting

Hi, I've got some random reboots after upgrading on stock Lollipop 5.1 on my Nexus 5.
I've used Android 5.0.1 without any reboots or problem, but after upgrading on 5.1 I'm facing many random reboots when I switch from an app (like a game or Hangouts) using Recents or Home button from NavBar (it also happens randomly when I'm using my phone, like writing a message on Hangouts).
The reboots I'm talking about are not "soft" but "hard", because bootloader's logo (Google) appears and restarts my phone, so it is caused by Kernel Panic (as you'll see in my last_kmsg) and they occured on both stock and custom rom.
Here is a "last_kmsg" when it occured on stock Lollipop 5.1: http://pastebin.com/80dDgzae (attached too).

The_Wolf91 said:
Hi, I've got some random reboots after upgrading on stock Lollipop 5.1 on my Nexus 5.
I've used Android 5.0.1 without any reboots or problem, but after upgrading on 5.1 I'm facing many random reboots when I switch from an app (like a game or Hangouts) using Recents or Home button from NavBar (it also happens randomly when I'm using my phone, like writing a message on Hangouts).
The reboots I'm talking about are not "soft" but "hard", because bootloader's logo (Google) appears and restarts my phone, so it is caused by Kernel Panic (as you'll see in my last_kmsg) and they occured on both stock and custom rom.
Here is a "last_kmsg" when it occured on stock Lollipop 5.1: http://pastebin.com/80dDgzae (attached too).
Click to expand...
Click to collapse
Flashed Android 5.0.1 and no random reboots (as I also said when i wrote my first post).
I don't know if the "question" is clear, but can you help me reading the "last_kmsg" which I attached in first post? Thanks

Same exact thing happening to me also.
Sent from my Nexus 5 using XDA Free mobile app

The same is happening to me. And it looks like a hardware problem cuz when the phone reboots it keeping reboot until I keep pressing the power button while boots.
I have a bad experience about it. In my Nexus S when updates to Jelly Bean the same occurs until phone suddenly die. (I live in Brazil so, guess what? I have now a wonderful paper weight)

No luck with 5.1.1
You guys found any fix?
I was waiting for 5.1.1 update from Google (5.1.1 code is already available on AOSP and I tested it on Chroma), but unfortunately it didn't solve this problem: it keeps rebooting after a long daytime doing the same things I already wrote in first post. I'll wait for factory Google factory images, but I'm pretty sure it won't fix this.
P.S.: I tested Chroma on 5.0.2 bootloader and modem.
Anyone can read "last_kmg" I posted in first post? Any other has the same trouble?

The_Wolf91 said:
You guys found any fix?
I was waiting for 5.1.1 update from Google (5.1.1 code is already available on AOSP and I tested it on Chroma), but unfortunately it didn't solve this problem: it keeps rebooting after a long daytime doing the same things I already wrote in first post. I'll wait for factory Google factory images, but I'm pretty sure it won't fix this.
P.S.: I tested Chroma on 5.0.2 bootloader and modem.
Anyone can read "last_kmg" I posted in first post? Any other has the same trouble?
Click to expand...
Click to collapse
Try another (custom) kernel.

beekay201 said:
Try another (custom) kernel.
Click to expand...
Click to collapse
I just flashed ElementalX kernel but no luck, random reboot happened on 5.1.1 too. By the way it was quite obvious because it happened already on 5.1 Google's factory image (stock kernel so)..

I have exactly the same issue with nexus 5 since upgrading to 5.1.0.
I went back to 5.0.1, which solved it for a few days, but now this happens with 5.0.1 as well.
also, before random reboots happen, the power button becomes extra sensitive, so one keypress causes the screen to turn on and off again, or to display the shutdown menu.
this does not happen when the phone is stable.

Hey guys i have the exactly same problem since i upgraded to 5.1.1 i am non-rooted please need help
Sent from my Nexus 5 using XDA Free mobile app

noob424 said:
Hey guys i have the exactly same problem since i upgraded to 5.1.1 i am non-rooted please need help
Click to expand...
Click to collapse
Same here.
LG Nexus 5 - Lollipop 5.1.1 LMY48B
Unlocked bootloader;
Rooted;
ClockWorkmod 6.0.4.5 (not flashed - just boot on image when used);
Wipe factory reset (in cwm). Flashed 5.1.1 image files (boot, radio, bootloader, system and cache).
Random reboots, and sometimes with apps optimizing.

I have the same problem with N5 since upgrading to 5.1.1 - never had any problems before. Doing it several times an hour now. Trying a cache clean next, after I wait for the optimising apps to finish yet again!

Hi all,
I had the same problem. Everything stock, up to datÄ™, no root. Phone was rebooting itself several times in a row.
Right now it seems that problem dissapeared. Reboots in my case was caused probably by application Autoguard Dash Cam Blackbox. After removal no reboots for 2 months and no memory leak.

cleared cache and it happened again within a minute...
Does seem to be linked to the power button

There's a long thread about this issue over at Google Groups. It's affecting a lot of users and not just Nexus 5 users. Some in the thread are 4 and 7 users having the same issue. Some have replaced the battery and it has resolved the issue, at least temporarily. Others, like myself, saw success in rooting and replacing the kernel or using a new ROM. Users who have downgraded to Kit Kat report the issue goes away, so despite the power button triggers, it seems to be a software issue. Anyone have any insight? It's getting feisty in Groups thread.
Google Groups reboot thread

simbapenn said:
There's a long thread about this issue over at Google Groups. It's affecting a lot of users and not just Nexus 5 users. Some in the thread are 4 and 7 users having the same issue. Some have replaced the battery and it has resolved the issue, at least temporarily. Others, like myself, saw success in rooting and replacing the kernel or using a new ROM. Users who have downgraded to Kit Kat report the issue goes away, so despite the power button triggers, it seems to be a software issue. Anyone have any insight? It's getting feisty in Groups thread.
Google Groups reboot thread
Click to expand...
Click to collapse
I have N5 kit kat 4.4.2 in Chrome watching videos randoms reboot its happens

This is happening to my fiance's N5. It happens when she's using it and also when it's not being used. When it reboots, it optimizes the apps and says the battery is at 0 when it was a full charge. Only way to turn it back on is to connect it to a charger. Frustrating.

FYI the update to 6.0 did not solve the restart problem. It's either hardware related, app related or a bug that's still in the OS.

I'm selling my Nexus because of this, has been happening for a few months now.
It's not software related, it has to do with the actual power button. Some people had success changing it out, soldering it etc., but I don't have that time or knowledge.
Google wouldn't help, as I'm out of warranty. So I guess it's goodbye Nexus. Really unfortunate given that the phone works fine, it's just a quality issue.. will have to re-evaluate buying another Nexus in the future.

The_Wolf91 said:
You guys found any fix?
I was waiting for 5.1.1 update from Google (5.1.1 code is already available on AOSP and I tested it on Chroma), but unfortunately it didn't solve this problem: it keeps rebooting after a long daytime doing the same things I already wrote in first post. I'll wait for factory Google factory images, but I'm pretty sure it won't fix this.
P.S.: I tested Chroma on 5.0.2 bootloader and modem.
Anyone can read "last_kmg" I posted in first post? Any other has the same trouble?
Click to expand...
Click to collapse
Im getting them as well on 5.1.1. I hope its fixed in the 6.0 ota update.
---------- Post added at 04:41 PM ---------- Previous post was at 04:20 PM ----------
I have been using this awesome app on my nexus 5, just so I don't have to use the power button here is the play store link.
https://play.google.com/store/apps/details?id=com.plexnor.gravityscreenofffree

maccboy2010 said:
Im getting them as well on 5.1.1. I hope its fixed in the 6.0 ota update.
Click to expand...
Click to collapse
Confirmed the update will NOT fix this issue.

Related

Nexus 5 random reboot

My nexus 5 reboots on average every 15 minutes during use.
It runs android 4.4.2 stock not rooted. It freeze for 5 seconds and then it reboot.
I tried do the factory data reset, but it still randomly reboots.
I got some last_kmsg files and there are 3 different "last boot reason":
- kernel_panic View attachment kmsg.txt
- wdog_reset View attachment kmsg2.txt
- wdog_bite View attachment kmsg5.txt
Please help me, what should I do?
Thanks
francesco9696 said:
My nexus 5 reboots on average every 15 minutes during use.
It runs android 4.4.2 stock not rooted. It freeze for 5 seconds and then it reboot.
I tried do the factory data reset, but it still randomly reboots.
I got some last_kmsg files and there are 3 different "last boot reason":
- kernel_panic View attachment 2516007
- wdog_reset View attachment 2516008
- wdog_bite View attachment 2516009
Please help me, what should I do?
Thanks
Click to expand...
Click to collapse
so your device is completely stock and locked with no custom rom or kernel ever or currently applied?
your kmsg's all point to issues i've seen with users on a custom kernel. specifically a user on one version of android and a kernel on a different decimal version (i.e. 4.4.2 firmware and 4.4 kernel, etc).
xBeerdroiDx said:
so your device is completely stock and locked with no custom rom or kernel ever or currently applied?
your kmsg's all point to issues i've seen with users on a custom kernel. specifically a user on one version of android and a kernel on a different decimal version (i.e. 4.4.2 firmware and 4.4 kernel, etc).
Click to expand...
Click to collapse
Yes, I didn't installed any custom rom or anything.
Maybe it's an outdated kernel (Nov 20 1013)? View attachment 2516120
If it is outdated, please tell me how I can update it (I just recived my first Android phone, I'm quite a noob (now))
Thanks
Edit:
I just got a new reboot reason: Last boot reason: hw_reset View attachment kmsg8.txt
Should I root it and install Franco kernel? Will this stop the rebooting?
I have somewhat the same problem although my device doesn't reboot every 15 minutes but rather 2 times every day.
I have the same android and kernel version so I thought I'd bump this post.
I also am experiencing similar behavior. It reboots maybe twice a day. I was on CM11 and was getting frequent reboots suddenly one day. Tried the Franco kernel with no better results. I switched back to stock everything except TWRP, now they are fewer, but still annoying. Could it maybe be an app that we have in common? I did not experience these reboots when I first got the phone, nor for months with CM11, so it stands to reason that it is something that changed recently.
kernel_panic
My phone has never been rooted and it's running stock 4.4.2 with various apps installed.
I've had occasional random reboots and some were before the 4.4.2 update. I've been unable to work out why but if I had to guess, it would be that it's Wifi related. Previously, it's happened when the phone was on the table, apparently doing "nothing". Today it happened when I was clearing a notification.
The last reboot before today was twelve days ago and the "bugreport" contained no "boot_reason". The bugreport I generated after the reboot today, shows "bootreason=kernel_panic". Not really sure what that means so maybe someone can tell me? I'd really like to know whether this is a hardware or software issue.
I did ring Google support after the reboot twelve days ago. The support person suggested I run the phone is "safe mode" or reset it and run it for a few days without installing any apps to confirm that the cause is not an app that I've installed. I haven't done that because the phone isn't very useful without any apps installed. I told the Google support person that I'd generated a bugreport but he didn't know what I was talking about and had no idea where he could forward it to if I was to send it to him.
In contrast, I also have a Samsung Galaxy S3 that has rebooted itself once in 18 months so I'm not impressed with the Nexus. Not sure what to do, next.

[Q] Random frequent reboots after 5.0.1.

Hey everyone.
So, this started happening to my Nexus (stock, unrooted, locked) after the 5.0.1 OTA update: youtube.com/watch?v=BolnMQx3LGs
It started in the first days of January, after receiving the 5.0.1. update. The phone randomly restarts and gets in a boot loop. For the last month it happened once or twice every week, often making the phone useless for several hours. I posted on the Nexus help forums, noticed a lot of people with the same problem as me, but no solutions.
Today I had enough and sideloaded Kitkat again. So far so good, but I don't want to celebrate just yet.
Has this happened to anyone here. Is there a reason for this to be happening or a solution?
I wish I had the answer. My wifes' stock rooted N5 did this 2 weeks ago and I could not keep it booted into recovery long enough to flash any images. I bought myself an N6 then I wiped my CM11 N5 and loaded stock 5.0.1. for her and put in her sim. She was fine for the last two weeks. Now today she says it is doing it to this phone. The first phones' issue looked exactly like your youtube video. Not your standard bootloop. Wiping cache and dalvik did not fix. A couple other threads mention they suspect kernel. Assuming I can get it to stay on the bootloader I will probably flash elementalX and see if that solves it.
thionylx said:
I wish I had the answer. My wifes' stock rooted N5 did this 2 weeks ago and I could not keep it booted into recovery long enough to flash any images. I bought myself an N6 then I wiped my CM11 N5 and loaded stock 5.0.1. for her and put in her sim. She was fine for the last two weeks. Now today she says it is doing it to this phone. The first phones' issue looked exactly like your youtube video. Not your standard bootloop. Wiping cache and dalvik did not fix. A couple other threads mention they suspect kernel. Assuming I can get it to stay on the bootloader I will probably flash elementalX and see if that solves it.
Click to expand...
Click to collapse
Sounds like a stuck power button to me.
Sent from my Nexus 5 using XDA Free mobile app

[Android 5.1] Random reboots.

Good afternoon gents!
This is the first time I post on this forum so I apologize in advance if I am not going to provide all the details regarding my problem. I'll try to be as explicit I can with my issue.
A couple of weeks ago I bought a LG Nexus 5, second hand. After one day of use the device started to randomly reboot. The odd thing is that the reboots seem to be "soft". After the device restarts there is no data loss, even the recent apps are still there. The reboots are as random as I can get, when browsing with Chrome, checking emails, or playing a game.
I tried several fixes, including costum kernels, costum ROMs and so. The problem persisted with the official KitKat 4.4.4 and Lollipop 5.0, 5.0.1 and 5.1.
Currently I am running stock Lollipop 5.1 with stock kernel and TWRP 2.8.5.2 recovery and the device is rooted.
Below I attached a screenshot with the device's current configuration and a text file with the kmsg log from the last reboot.
Faulty power button.
Reboot phone into bootloader/fastboot.
If it random reboots in the bootloader too, it's likely the power button.
Nope, I already tested this. The device reboots during use, either heavy or simply browsing the menu.
Sent from my Nexus 5 using XDA Free mobile app
I noticed this in your Log
"<6>[ 0.514020] [email protected]: Power-off reason: Triggered from UVLO (Under Voltage Lock Out)"
Just curious, Are you undervolting?
I don't know exactly what undevolting implies. Could you give me more details please?
vektor1993 said:
I don't know exactly what undevolting implies. Could you give me more details please?
Click to expand...
Click to collapse
Lowering the voltage the CPU runs at, at certain frequencies.
I understand. No, I did no change any of the voltages. In that log that I posted up there the device is rooted and has TWRP 2.8.5.2 with stock lollipop 5.1 and stock kernel. Later yesterday evening i installed xtrasmooth rom with franco kernel and the phone only restarted in Here Maps from Nokia. I'll run more tests, but from this I draw the conclusion that it is a software problem, not a hardware one. Unfortunately I can't RMA the phone. Do you lads have any other opinions?
vektor1993 said:
I understand. No, I did no change any of the voltages. In that log that I posted up there the device is rooted and has TWRP 2.8.5.2 with stock lollipop 5.1 and stock kernel. Later yesterday evening i installed xtrasmooth rom with franco kernel and the phone only restarted in Here Maps from Nokia. I'll run more tests, but from this I draw the conclusion that it is a software problem, not a hardware one. Unfortunately I can't RMA the phone. Do you lads have any other opinions?
Click to expand...
Click to collapse
Try posting another log if it happens again.
I'm back with the latest ksmg log here. I searched for fixes all over the internet and nothing seemed to fix the problem. Restarts also occur in safe mode. Below is the latest last_kmsg.
vektor1993 said:
I'm back with the latest ksmg log here. I searched for fixes all over the internet and nothing seemed to fix the problem. Restarts also occur in safe mode. Below is the latest last_kmsg.
Click to expand...
Click to collapse
This log shows a kernel panic.
My n5 reboot today without any reason
That was the only thing I understood from the log too. Do you have any idea what's the reason for these kernel panics and a possible way to fix them?
I experienced today three more random reboots. I attached down the logs. As an unexperienced users point of view all of them are produced by a "Unable to handle kernel paging request at virtual address" . Could anyone throw a look on them and give me a possible reason for these reboots and a possible fix? Thank you in advance
vektor1993 said:
I experienced today three more random reboots. I attached down the logs. As an unexperienced users point of view all of them are produced by a "Unable to handle kernel paging request at virtual address" . Could anyone throw a look on them and give me a possible reason for these reboots and a possible fix? Thank you in advance
Click to expand...
Click to collapse
Same problem as this guy
http://forum.xda-developers.com/showpost.php?p=59551481&postcount=8615
having the same problem. i'm running 5.1, but dont know if it's caused by that, cause i just got this phone as a refurbished one from google.
Good day lads!
I tried since the last post more possible fixes, and the only thing that showed some resuslt was downgrading to 4.4 bu the device still resarts exactly once a day. I am going to switch to another phone.
having the same problem. i'm running 5.1, but dont know if it's caused by that, cause i just got this phone as a refurbished one from google.
Click to expand...
Click to collapse
If you just recieved a new device and you have the possibility to RMA it, I suggest doing it. I went as far as page 30 on google searching possbile fixes and came up with no valid result.

settings lag?!

hey guys, one week ago i updated my S6 to 5.1.1 and since then when you enter the settings and start scrolling, the first couple of scrollings the phone lags, it sorts of jumps, i didn't have this issue when i had 5.0.2....can someone help? i have an "old" 5.1.1, the one with the S6 icons and not the NOTE 5
hajyihia said:
hey guys, one week ago i updated my S6 to 5.1.1 and since then when you enter the settings and start scrolling, the first couple of scrollings the phone lags, it sorts of jumps, i didn't have this issue when i had 5.0.2....can someone help? i have an "old" 5.1.1, the one with the S6 icons and not the NOTE 5
Click to expand...
Click to collapse
Could be the reason of a borked update. I suggest to update to the latest 5.1.1 or perform a factory reset.
davebugyi said:
Could be the reason of a borked update. I suggest to update to the latest 5.1.1 or perform a factory reset.
Click to expand...
Click to collapse
i did a factory reset when i updates my phone, i always do, the thing is i don't wanna update via odin to another country firmware....
same situation here! with the 5.1.1 the s6 start to lag everywhere (flash other 5.1.1 rom, de-brand, reset, hard-reset, but nothing change)
Faith140291 said:
same situation here! with the 5.1.1 the s6 start to lag everywhere (flash other 5.1.1 rom, de-brand, reset, hard-reset, but nothing change)
Click to expand...
Click to collapse
yeah, 5.0.2 was better, i am regretting updating my phone...but the ram is better on 5.1.1.....
Me too! There's a big scrolling problem with 5.1! It's like the phone doesn't know at what speed it should scroll.
i am noticing another bug, when someone is calling me, i drag the green circle to the right, it shows the in call screen but you cannot do anything and the call haven't been answered, then 2 seconds later it returns to the screen when someone calling you again....you have to do this 3 times to answer correctly....

Honor 6 - video and interface lagging

Hello everyone.
At the outset I'd like to apologize for my poor english. I hope that I will explain my problem correctly.
For some time my phone (H60-L04) has terrible lags. You can see it when watching a Youtube video or local videos from internal storage or memory card. It looks as if the phone loses a single video frames. It looks awful. It is similar with system interface. The phone does not work smoothly, does not play the video smoothly. At the beginning everything was OK.
The problems started after upgrading from KitKat to Lollipop. Then I noticed the first lag. I tried to restore the factory settings. Did not help. Then I returned to KitKat (of course stock). Lags still existed. I restored back Lollipop and the lags became even worse. With each installation rom is getting worse.
In addition, the phone very warms next to "Honor".
I don't know what's going on. What is bad? :/
Please help.
Regards.
I think some kind of a CPU problem. Did you try to turn off your phone for a couple of minutes?
If you are rooted, look for apps that that can see and disable apps running on background.
From there you can pinpoint the culprit.
Thanks for your reply.
Did you try to turn off your phone for a couple of minutes?
Click to expand...
Click to collapse
Yes. But the problem happens even when the phone is cool.
If you are rooted, look for apps that that can see and disable apps running on background.
Click to expand...
Click to collapse
I don't have root. I checked on the newly installed ROM, without my apps. The problem also occurred.
It seems to me that the situation is deteriorating after a factory reset and reinstallations rom. It's getting worse
Maybe you your base version of kitkat is not compatible with the lollipop version you downloaded. Did you already tried this? This works for me. http://forum.xda-developers.com/showthread.php?t=3099261
[GUIDE] Back to Stock ROM (the sure method)
I tried to restore the stock rom this method from this page: pantomath.xyz/honor-6_l04-how-to-downgrade-lollipop-5-1-beta-to-emui-3-0-using-downgrade-pack-2/
On the stock ROM KitKat situation was the same as on Lollipop what really surprised me
With regard to Lollipop, I have used official packages for H60-L04 from hihonor.com. It was enough just to put Update.app on the phone and make a local update.
Maybe I'm doing something wrong?
what build of kitkat are you using?
i am using B370 and i dont have a problem with this build so far
my only suggestion is to go back to stock rom (B370)
using the method i posted earlier (but you must unlock bootloader first)
I am using B370 too and the problem still persists.
well if thats the case, i suspect you have encountered a problem with your phone's runtime.
have you tried unlocking the developer options?
and changing the 3-animation scale to 0.5x
unlock developer options by tapping 7 times the build number on the about phone settings
droyd.014 said:
well if thats the case, i suspect you have encountered a problem with your phone's runtime.
have you tried unlocking the developer options?
and changing the 3-animation scale to 0.5x
unlock developer options by tapping 7 times the build number on the about phone settings
Click to expand...
Click to collapse
Yes, I tried the settings in the developer options, among others 2D GPU accceleration etc but video is still not running smoothly

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