Related
I encountered my first problems with my Nexus 5, which i am very happy with, about 1-2 weeks ago. After about 11 months of happy, problem free use, without dropping it or anything else, it started misbehaving (about a month with Android L so far). It crashed and wouldn't start up farther than the 'android' screen most of the times. Rarely it would fully boot, but the seemed to go into the lock screen and crash after a max. time of about 1 Minute of normal use. After going through this a few times I checked some forums and found a solution suggesting to repeatitly press the lock screen button while it boots. This solution worked quite good, even though i had go through the process multiple time the following days.
Last thursday evening (today is saturday) though my phone crashed fully once more (just after checking and having an 80% charged battery) , but now the quick hits on the Power button did not work at all. Instead my phone wouldn't react at all. Neither pressing the volume rockers alone or together with the power button would work either. Having plugged in the Nexus though acheived it to at least reach a state which seems to be a more common problem. It has been discussed and solved for many (seemingly everyone) in another thread called '[Q] Nexus 5 constantly rebooting at 'Google' ' (Link to this at bottom). Long explanations and videos of the situation have been given here, depicting my exact situation along with two solutions:
1. Using magnets near the power button (to apparently loosen two magnets used when pressing the power button)
2. Two flick and quickly press the button (for some this had to be done many minutes)
After seeing many (surprisingly) positive reactions to both methods, I tried them myself. I began with the magnet method and without having it connected to a charger it would boot to the google screen twice (note: As said, without a charger nothing happened). First once about as long as when connected to power and once very briefly. This method didn't prevail more than once and i couldn't start it up any diffrently than before.
So next I tried the flicking method and (maybe because of the magnets) it booted al the way to the 4 colored dots flying around. I let go and it crashed once more. I fooled around with the magnets again and tried the flicking method again, without stopping, as other users mentioned a long time needed (15-30 Min.) and after about 20 Minutes I stopped. My Nexus did not crash, but it is now 'stuck' at the colored Dots. I have tried connecting it to a power outlet, my PC and again started pressing the power button and volume rockers, without effect. It has been so for about an hour if not more. I will try to drain the battery and then continue, but if any other solutions are known Please help, thank you!
Link to other Question: http://forum.xda-developers.com/google-nexus-5/help/nexus-5-constantly-rebooting-google-t2809617
Update
After having drained the battery completely and then charging it again, the normal 'charging battery' icon popped up. Trying to start the phone, however resulted in getting into the flying dots loop again... I am able to go into fastboot mode, but neither start or Power Off help the situation. Should I go into recovery mode? I would strongly dislike losing all my data....
(Update)
I tried going into recovery mode, but the only thing that happened was that a little android figure, lying down with a red exclamation mark showed up (which should be normal as I recall going into recovery mode before my problems), and a text saying 'no command' above it. What now? I'm all out of ideas and back up plans, except calling google as it should still be under my warranty. But I don't want to give up my data as I haven't saved anything and I don't want to give up my phone either.
Hey Guys,
I´m no English native so please be patient. I`m although no noob with Android and hardware but can`t figure out some strange defects on my M8. Hope for help!
So here is the story: A week ago I woke up late. My Phone was stuck in Bootloader and I couldn’t select any option. Only my Volume Up Button did change the marking
of options. Strangely it did so in the wrong way. Means Volume Up changed up to down. Pushing the Power Button shortly to select an option didn`t do a thing at all.
But pushing it for long did what it should: It shut the Phone down. As I restarted it I again got stuck in bootloader. By trying out different ways I managed to somehow
boot in safe mode. It took me some time to figure out that my Volume Down Button was stuck and was therefore the reason for the strange booting procedure.
It´ll get more strange from here on so please remember: Bootloader, only Volume Up Button working but in the wrong way, Power Button only reacts to long periods
of pushing, probably Volume Down Button stuck.
In safe mode the Power Button worked fine again and did respond to all kinds of pushes as it should. Volume down did not do a thing (As expected). Theory seems
confirmed. To rule out software issues I did a full reset in TWRP which I had to start from cmd on my desktop as my phone still did not take any selections in bootloader.
And additionally flashed a new rom (Skydragon GPE 5). Didn´t change my problem at all so I went to bed. My phone was nearly powered out and I forgot to plug it.
In the morning I found it dead so I plugged it in and booted it up. Strange thing: It booted completely normal. All Buttons were working. Yes, even the Power Down
Button. Now I realized that Wi-Fi isn`t working which could be because of my old firmware and the new rom. So I started to learn how to update the firmware - which
took me 15 minutes. As I got back to my Phone to get it started the Volume Button was stuck again. Now it finally has to be some hardware defect right? I found the
spare parts on Ebay and wanted to give it one last shot before I placed the order. So risked to get stuck in safe mode or bootloder (again) and pushed the Power
Button down hard. But surprise my phone decided to open a new chapter of strangeness: Nothing happened at all. Now the Power Button wasn`t working any more.
No reaction to short pushes and what’s completely new, no reaction to long pushes too. So I avoided restarts form that point on and used my phone for the last days
in that condition. Decided I could life without two of the three hardware buttons But as I could not flash the firmware without restarting the phone no Wi-Fi starts
to bother.
To be honest: I don`t know what to do! I don`t want to waste money on spear parts if there’s the option of some really strange software failure. A defect over night
without any physical forces aside from really high room temperatures seems unlikely to me. Even more if you count in the strange healing over night and the factor
that it not only broke down again but although spread it´s desesse to the power button. I`m really out! Any Ideas?
FabianX2 said:
Hey Guys,
I´m no English native so please be patient. I`m although no noob with Android and hardware but can`t figure out some strange defects on my M8. Hope for help!
So here is the story: A week ago I woke up late. My Phone was stuck in Bootloader and I couldn’t select any option. Only my Volume Up Button did change the marking
of options. Strangely it did so in the wrong way. Means Volume Up changed up to down. Pushing the Power Button shortly to select an option didn`t do a thing at all.
But pushing it for long did what it should: It shut the Phone down. As I restarted it I again got stuck in bootloader. By trying out different ways I managed to somehow
boot in safe mode. It took me some time to figure out that my Volume Down Button was stuck and was therefore the reason for the strange booting procedure.
It´ll get more strange from here on so please remember: Bootloader, only Volume Up Button working but in the wrong way, Power Button only reacts to long periods
of pushing, probably Volume Down Button stuck.
In safe mode the Power Button worked fine again and did respond to all kinds of pushes as it should. Volume down did not do a thing (As expected). Theory seems
confirmed. To rule out software issues I did a full reset in TWRP which I had to start from cmd on my desktop as my phone still did not take any selections in bootloader.
And additionally flashed a new rom (Skydragon GPE 5). Didn´t change my problem at all so I went to bed. My phone was nearly powered out and I forgot to plug it.
In the morning I found it dead so I plugged it in and booted it up. Strange thing: It booted completely normal. All Buttons were working. Yes, even the Power Down
Button. Now I realized that Wi-Fi isn`t working which could be because of my old firmware and the new rom. So I started to learn how to update the firmware - which
took me 15 minutes. As I got back to my Phone to get it started the Volume Button was stuck again. Now it finally has to be some hardware defect right? I found the
spare parts on Ebay and wanted to give it one last shot before I placed the order. So risked to get stuck in safe mode or bootloder (again) and pushed the Power
Button down hard. But surprise my phone decided to open a new chapter of strangeness: Nothing happened at all. Now the Power Button wasn`t working any more.
No reaction to short pushes and what’s completely new, no reaction to long pushes too. So I avoided restarts form that point on and used my phone for the last days
in that condition. Decided I could life without two of the three hardware buttons But as I could not flash the firmware without restarting the phone no Wi-Fi starts
to bother.
To be honest: I don`t know what to do! I don`t want to waste money on spear parts if there’s the option of some really strange software failure. A defect over night
without any physical forces aside from really high room temperatures seems unlikely to me. Even more if you count in the strange healing over night and the factor
that it not only broke down again but although spread it´s desesse to the power button. I`m really out! Any Ideas?
Click to expand...
Click to collapse
You might have better results by asking those that own your device.
http://forum.xda-developers.com/htc-one-m8/help/help-thread-htc-one-m8-questions-t2897783
The_Merovingian said:
You might have better results by asking those that own your device.
http://forum.xda-developers.com/htc-one-m8/help/help-thread-htc-one-m8-questions-t2897783
Click to expand...
Click to collapse
I did see it more as a general Problem not only related to the divice. But thanks will try!
Bought a Nexus 5 about 6 months ago USED. It has been amazing. I got the latest OTA a week ago or so, not sure if that has anything to do with current issues.
About 2 days ago started randomly restarting. Today, it shut down and has been in continuous loop restarting. I see "Google" and maybe even the boot dots loading, then it is off. Three seconds later, starts again and repeats. Never makes it all the way into Android system. I let it sit for a while and when I pick it up, without touching any buttons, it repeats all of this. I suppose it is probably dead in general, but I don't know. Do you guys have any ideas? Again, I bought it used and from a ma/pap store who said they buy 100 in bulk, which made me skeptical, but they also had a 60 day guarantee and it was amazing the first 60 days and even after. It has been error free for 6 months, so I don't know if this is just a random issue or if the previous owner dropped it in a lake and I got lucky, or what. FWIW the damn thing has been in a case and never dropped, so it isn't anything that I have done I don't think. Thanks for any help.
edit: never rooted, never messed with, always been stock
Another user reported some instability since the last OTA update.
Flashing the full factory images did the trick.
a friend of mine gave me his nexus 5 to repair and its doing something similar. He had ir rooted and on latest 5.1.1 (i think). Either way, he said it was randomly locking up and rebooting. When i got it it had the red blinking light when plugged so i got a new battery. That got fixed but then the constant bootloop showed itself. I flashed TWRP (many versions, 2.6.3.1; 2.7.1.1; 2.8.7.1; the one that worked best was 2.7.1.1). So, once in twrp wiped, pushed cm 12 snapshot, flashed it, pushed gapps, falshed, pushe supersu flashed. Started the system. That precise order of things (ie: pushing flashing, then pushing something new and flashing it) was what gave me best results to actually boot up at least once. Once booted up and logging in and everything to cm i had some sort of stability (even rebooting and powering off) but i think that everything went wrong when i plugged the phone to the computer and it was back to bootloops and not even getting to the recovery. Flashed everything again. Didnt work. Had to leave the phone sit for a while (without the back casing) before trying again, in order, before getting any success. Im starting to think of ovrheating but it doesnt even get that hot...
Dunno if you guys have any ideas on this. Or if i can give you mor details to help us out.
Regards!
Looks like I'm having a similar problem to what is described here, as well as http://forum.xda-developers.com/google-nexus-5/help/bootlooped-dont-how-to-enable-debugging-t3215951
I've had one of my Nexus 5 phones running OmniROM 5.1.1 for some time now, very stably. After trying out the Marshmallow preview and going back to that ROM, I started having spontaneous hard reboots and hard crashes. The phone would often boot loop before even getting to the OmniROM boot animation. It was also very recalcitrant about entering and staying in the boot loader, rebooting spontaneously shortly after rendering the boot loader screen. I was occasionally able to "grab" control long enough to get it to boot into TWRP, from which a boot to Android seemed to usually get it out of the loop and into running Android.
I've flashed back the boot loader and baseband from factory-stock 5.1.1 LMY48M (HHZ12h and 2.0.50.2.26) using the flash-base.sh script from a freshly downloaded and extracted hammerhead-lmy48m. Things appeared to be OK last evening and this morning, but things got worse today.
Now the phone is in a state where it is not responsive to the power button when unplugged. I can hold it down for 30 seconds with no response.
If I plug in USB, it spontaneously starts rebooting, not showing more than about two seconds of the Google boot loader screen. If I hold the down-volume button, I can get the boot-loader screen, but no matter how fast I try to be, I can't select anything more than "Restart bootloader" (or "Power off") option before it spontaneously reboots (to boot loader).
As far as I know, the battery had a significant charge before this started happening.
I see the same behavior if the phone is connected to a USB charging source, rather than a USB port.
I've tried pulling the SIM, but that doesn't change the behavior.
adb wait-for-device never returns, so poking it over adb doesn't seem to be an option.
fastboot devices also doesn't see the phone, for the brief time the boot loader is running.
Any suggestions on how to get this into the boot loader so I can at least re-flash it?
Nexus 5 D820(E) 32 GB
Edit:
WaxLarry said:
In my opinion your problems seems power button's related.
Click to expand...
Click to collapse
Trying to see how I can "clean" or "clear" the power button now.
Edit:
Paul22000 said:
This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. [...]
Click to expand...
Click to collapse
Edit: Repeatedly pressing the power button seems to have temporarily allowed a boot to Android.
In retrospect, I had noticed over the last few days that the phone didn't seem to respond properly to the power button, either "ignoring" it, or when a second press got things started, it would unexpectedly come up with the long-press-volume menu.
One link on how to replace the power switch yourself is http://protyposis.net/blog/replacing-the-nexus-5-power-button/
Ok @jeffsf keep going on this thread. I had the same damn experience, that ended with RMA. LG said that the problem is related to some tension change in the power button. After the RMA I used the phone totally stock and never had a problem. Two months ago I switched to blu_spark kernel and some weeks after i noticed some problem. When I pressed the button to lock the screen, phone locked itself and then screen turned on, sometimes showing the shutdown option. So i understood that something was happening to the power button. I tried to overvolt with a +5mV on general offset and since then i never had problem. If you can enter recovery or bootloader i suggest you to flash some kernel with volt change support and then overvolt the general offset... and keep finger crossed
jeffsf said:
Looks like I'm having a similar problem to what is described here, as well as http://forum.xda-developers.com/google-nexus-5/help/bootlooped-dont-how-to-enable-debugging-t3215951
I've had one of my Nexus 5 phones running OmniROM 5.1.1 for some time now, very stably. After trying out the Marshmallow preview and going back to that ROM, I started having spontaneous hard reboots and hard crashes. The phone would often boot loop before even getting to the OmniROM boot animation. It was also very recalcitrant about entering and staying in the boot loader, rebooting spontaneously shortly after rendering the boot loader screen. I was occasionally able to "grab" control long enough to get it to boot into TWRP, from which a boot to Android seemed to usually get it out of the loop and into running Android.
I've flashed back the boot loader and baseband from factory-stock 5.1.1 LMY48M (HHZ12h and 2.0.50.2.26) using the flash-base.sh script from a freshly downloaded and extracted hammerhead-lmy48m. Things appeared to be OK last evening and this morning, but things got worse today.
Now the phone is in a state where it is not responsive to the power button when unplugged. I can hold it down for 30 seconds with no response.
If I plug in USB, it spontaneously starts rebooting, not showing more than about two seconds of the Google boot loader screen. If I hold the down-volume button, I can get the boot-loader screen, but no matter how fast I try to be, I can't select anything more than "Restart bootloader" (or "Power off") option before it spontaneously reboots (to boot loader).
As far as I know, the battery had a significant charge before this started happening.
I see the same behavior if the phone is connected to a USB charging source, rather than a USB port.
I've tried pulling the SIM, but that doesn't change the behavior.
adb wait-for-device never returns, so poking it over adb doesn't seem to be an option.
fastboot devices also doesn't see the phone, for the brief time the boot loader is running.
Any suggestions on how to get this into the boot loader so I can at least re-flash it?
Nexus 5 D820(E) 32 GB
Edit:
Trying to see how I can "clean" or "clear" the power button now.
Edit:
Edit: Repeatedly pressing the power button seems to have temporarily allowed a boot to Android.
In retrospect, I had noticed over the last few days that the phone didn't seem to respond properly to the power button, either "ignoring" it, or when a second press got things started, it would unexpectedly come up with the long-press-volume menu.
One link on how to replace the power switch yourself is http://protyposis.net/blog/replacing-the-nexus-5-power-button/
Click to expand...
Click to collapse
I got a notification for this post since you quoted me. I'm not sure if you're having the same problem but I'll tell you what happened to me, just in case. I called T-Mobile and they referred me to the nearest 3rd party phone repair shop. I went there and after an evaluation, the repairman told me the power button on my phone was indeed broken. They replaced it for $55.
The story doesn't end there though. I took my phone home and a few hours later I tried to use bluetooth and it didn't work. I took it back and found out that unfortunately, when the guy replaced the power button, he inadvertently broke the bluetooth. There's no way to fix bluetooth without replacing the motherboard entirely, which would cost $200. I'd rather buy a new phone at that point since my Nexus 5 was getting old. He refunded me, which was nice. At least the power button worked so I could use my phone. Bluetooth isn't as valuable as being able to you know, turn on the phone, so at least it was a net gain.
After that, I purchased a Nexus 6 and rooted it so I could use double-tap-to-wake (along with the automatic screen on when you pick up the Nexus 6). I also use the following app in order to turn off the screen by swiping up from the home button (I don't care about losing the shortcut to Google Now): Screen Off and Lock
I can now literally go weeks without using the power button on my Nexus 6. (I literally only use it when tap to wake sometimes becomes unresponsive which is rare.)
Bottom line: I will never buy another phone without tap to wake functionality! :good:
A local repair shop here indicated that one sometimes does changing the power switch resolve the issue. They have seen situations where the issue appears to be one of the power-management ICs. Just something to be aware of when examining the potential cost of a repair and who you would have do the work.
Hey everyone who reads this.
I'd like to start my topic with apologising if I post this in the wrong section.
So, I have a LG Spirit H440N LTE for about 3 years now, maybe a little less. I've always taken good care of it, both physically and in updates / security wise aswell.
My phone has been working flawlessly until the last 2 days. 2 days ago i was charging my phone, and when it vibrated (meaning its 100%) I pulled the cable off, and pressed the power button (power button locks - unlocks the screen) the screen didn't turn on. I was like "wow that's strange" but didn't care much, i just kept pressing the button every 5-6 seconds, nothing.
At that point I pulled the battery out, let it sit for a short time and then put it back, start the phone, I felt the vibration (meaning it's starting up) but no screen, so my first idea was that I need to get a new firmware and completely reinstall my phone, as it seems like it got bricked.. for no reason, by itself ? Strange thing but I accepted it and literally been googling for 9 hours now and I find more and more issues.
After I got LG FlashTool, drivers, and even 3 different firmwares, I wanted to start the phone in download mode to start upgrading, but even though I held down "volume up for 5 seconds and then put the usb cable in" nothing happened, no screen, my PC didn't recognise the phone either.
So I got a little bit mad and pulled the cable out from the phone, I wanted to remove the battery, but out of nowhere the phone suddenly started loading in, screen working completely fine, i could do whatever i want, so my first thing was to do a hard reset. After the hard reset I set up my usual stuff (important apps etc) and I locked the screen so my battery won't go down. Little did I know, I ****ed up again, because ever since that happened, I can't get my screen to work again. I tried everything I could but my PC still doesn't recognise the phone (even after a LOT of drivers being installed), charging the phone doesn't do anything. Regardless if I remove - put back the battery no screen, no screen in download - hard reset mode either, it's just completely black.
I'd like to have some sort of help, because I am just completely out of ideas, I really feel like a firmware change could fix the phone, but if the computer doesn't recognise it, I have no idea what to do.
rawon3 said:
Hey everyone who reads this.
I'd like to start my topic with apologising if I post this in the wrong section.
So, I have a LG Spirit H440N LTE for about 3 years now, maybe a little less. I've always taken good care of it, both physically and in updates / security wise aswell.
My phone has been working flawlessly until the last 2 days. 2 days ago i was charging my phone, and when it vibrated (meaning its 100%) I pulled the cable off, and pressed the power button (power button locks - unlocks the screen) the screen didn't turn on. I was like "wow that's strange" but didn't care much, i just kept pressing the button every 5-6 seconds, nothing.
At that point I pulled the battery out, let it sit for a short time and then put it back, start the phone, I felt the vibration (meaning it's starting up) but no screen, so my first idea was that I need to get a new firmware and completely reinstall my phone, as it seems like it got bricked.. for no reason, by itself ? Strange thing but I accepted it and literally been googling for 9 hours now and I find more and more issues.
After I got LG FlashTool, drivers, and even 3 different firmwares, I wanted to start the phone in download mode to start upgrading, but even though I held down "volume up for 5 seconds and then put the usb cable in" nothing happened, no screen, my PC didn't recognise the phone either.
So I got a little bit mad and pulled the cable out from the phone, I wanted to remove the battery, but out of nowhere the phone suddenly started loading in, screen working completely fine, i could do whatever i want, so my first thing was to do a hard reset. After the hard reset I set up my usual stuff (important apps etc) and I locked the screen so my battery won't go down. Little did I know, I ****ed up again, because ever since that happened, I can't get my screen to work again. I tried everything I could but my PC still doesn't recognise the phone (even after a LOT of drivers being installed), charging the phone doesn't do anything. Regardless if I remove - put back the battery no screen, no screen in download - hard reset mode either, it's just completely black.
I'd like to have some sort of help, because I am just completely out of ideas, I really feel like a firmware change could fix the phone, but if the computer doesn't recognise it, I have no idea what to do.
Click to expand...
Click to collapse
You might be having hardware issues, such as a faulty power button. If you are the type of user that frequently presses the power button to lock/unlock the screen, this leads to excessive wear on the button components, this is why some users prefer to use the "tap to sleep" and "tap to wake" feature, to avoid wearing the power button out. On my LG, this feature is called "KnockOn", it's located in Accessibility settings.
Sent from my LGL84VL using Tapatalk
The problem I have is with the galaxy z flip 3, it worked just fine inthe morning but after it ran outta juice and I charged it to a certain percentage, it stopped working properly, and got into an infinite boot loop, I tried forcing it to restart by long pressing volume down+power , but it didn't work, then I tried opening the recovery by long pressing on volume up+power and yet it also didn't work (I think that maybe it's because it was trying to boot at the time), so have you guys any solutions , please do help me cuz this phone really is important and with all honestly, isn't even mine XD, I'll be waiting for an answer
Your failsafe options are contact Samsung or do a factory reset (and then potentially contact Samsung).
If you can't boot it to anything, the only real option you have is to flash firmware, which likely won't help without wiping.
Unfortunately, not booting doesn't have a whole lot of options that don't wipe data without being rooted. Even then, you'd need recovery.
I see, then I may consider giving it to samsung, as long as they won't reset it, cuz the only reason why the phone is so important is because of the data, altough, isn't there any other way to acess recovery? Cuz I had this problem with the s10 before and I fixed it somehow (a certain Bixby key combination), but this time it seems there isn't any hidden combination.
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
twistedumbrella said:
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
Click to expand...
Click to collapse
Well I just asked the original owner (my mother), and apparently she doesn't remember downloading anything new into it, and it just went crazy by itself, also something else I wanna note, I tried charging it and it booted into recovery all by itself, I taught it was weird but Still went and wiped the cache and then when I tried restarting it it suddenly ran out of juice once again, also, it's second display shows some weird curruption/bug or glitch-like lines. So based off of this, can you really find the origin of this problem and if there is really any hope of saving it's data XD. Thank you btw, and once again, I'll be waiting for an answer
There are hundreds of reasons it could do that, including a faulty board. Thanks to the removal of physical sdcard support, you'd need to get it to boot into something with at least adb support to pull anything off it. Stock recovery doesn't provide any ways to perform a decent backup, but it sounds like the only option that wouldn't wipe the device didn't work.
I see, alright, thanks a lot, I'll consider resetting it
It may be worth trying to flash firmware first. Go into it knowing it may reset the device or leave you needing to reset it, but it doesn't hurt to try if you run out of safer options.
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
ariveraiv said:
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
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Hello everyone just a quick update. Once I got home I plugged the device into a Samsung fast charger and Samsung OEM USB type-c cable and realize the device booted all the way to the home screen but register the same battery level as I mentioned above. Device was working as if nothing happened to it. So I updated all the apps on the Galaxy store then updated all the apps left over from the Google Play store, I then proceeded to check for a firmware update because I know the April update just released and installed the update with no issues. Updated the apps that needed to be updated again somehow there's always something and unplug the device from the power cable. Everything was working if no issues about half hour later the device cuts off and does not want to power on. FYI I already had my wife contact T-Mobile and get a warranty replacement we only paid $5.00 so my thoughts and conclusion on what's going on something happened to the battery or it's defective. Btw we only use Samsung OEM cables and equipment at home and in the car while connected through Android auto. it's only working while being plugged in it's not charging all the way even though it's registering it's charge level while the device is on.