For the past few months now my wife's Tab 2 has been misbehaving, it is consistently crashing with certain apps (mainstream ones, not random junk) most noticeably the stock browser (making that unusable) - the browser starts and displays the menu and tab bar, but does not display any webpage or url and then will crash within 5 seconds without doing anything, thus returning to the home screen. Similar behaviour is seen when using the Google search widget, I type in a word, press the magnifying glass to search it pauses a long time then closes and goes back to the home screen.
Lots of apps work absolutely fine but about 30% don't, and it is pretty consistent if the work they always work, if they don't work they usually crash at the same point. I did wonder if it was a certain function or driver that triggers the crash or possibly more likely there is a hardware failure.
The tablet is completely stock and up to date. I have tried doing a factory reset and restored everything, that didn't work. I tried a factory reset and restored nothing (setting up no accounts not even a Google one and installed nothing) but still I get the same behaviour. I have tried wiping the cache partition as recommended on many websites (http://support.t-mobile.com/docs/DOC-8015). I have also tried running the Internet in Safe Mode, all with the same result of the app closing and going back to the home screen.
Does anyone have any suggestions or even something different to try?
(Ideally I didn't want to root it or use a custom ROM, but I may have to try this if nothing else can be suggested, I have my doubts whether this would fix it.)
I reported this issue to Samsung 21 days out of warranty and they want me to send it to the repair centre to get a quote whilst re-iterating that it was out of warranty.
I can't remember how or where from but I followed some instructions to log what was happening, please find that attached. A quick search for "died" will show where the issue occurs.
Thanks for reading, I hope someone can help as my wife has all but given up on using the tablet.
Thanks
Craig
Videos of the application crashes:
http://youtu.be/5BRhMXrtBs4
http://youtu.be/1sgqQrKsiIc
Galaxy Tab 2 10.1 (Wi-Fi)
Model: GT-P5110TSABTU
Android Version: 4.2.2
Build Number: JDQ39.P5110XXDNH2
Internet Application Version 4.2.2-P5110XXDNH2
Anyone know if this is likely to be a hardware issue?
I'm currently charging it up ready to flash with CM12.1, always wanted to try it and it can't do much harm now and may even fix it!
Thanks for looking anyway.
Here's a tip, go with CM11 snapshot, cm12 is buggy and when you least expect it you get stuck with a bootloop. And drop the native browser and use Chrome.
This tab 2 isn't up to cm12, I was running CM11 for over a year with no issues whatsoever and speed and processor speed equal to my son's Nexus 10.
I t tried CM12 and after 2 weeks it went haywire, I'm not a flashaholic, I use my tab for Internet browsing, youtube and play one game Plants vs Zombies.
I get great battery life and everything works the way it's supposed to.
This a typical screen shot of my tablet in sleep mode.
Pp.
Related
Hi All. I bought a g-tablet yesterday and have had problems right from the start. I have issues with crashes which take one of two forms:
1) The application I'm using (browser, game, weather, settings whatever) will randomly quit to the home page with no error message or popup. (i.e. not a force close)
2) The whole screen will freeze and the tablet ignores all button presses apart from the power button. If I press it once the tablet then reboots.
I've tried installing CWM, repartitioning as described in the sticky, wiping data, wiping cache, restoring to factory settings and installing Vegan tab. Before I take it back to the shop, can anyone think of anything else I can try?
Thanks
Use
When and where are you using your tablet? I was wondering if anyone else has had issues with static and the Dock port causing issues.... I was sitting on my couch one night watching a movie with a polar fleece blanket. I was moving to get into a comfortable position and I heard static sounds and my tab exited the video and froze. After reboot it was fine, but I was thinking this could be the same issue you are having??
Just used it in my hotel room so far, no chance of a static shock. It wouldn't even work long enough for me to type thus reply so think I'll take it back!
hmmm
Sounds like you have a bad unit.. let us know what happens.
My stock ROM crashes (or auto-reboots) every 9 days 9 hrs 30min like a clock.
It happened for at least third time in a row, or most likely it is going on like this all the time because I only noticed this odd behavior when I installed a little "uptime" app. After 3 times obviously that's not coincidence, something is causing my phone to crash or reboot every 9d 9hrs 30min.
Has anyone else notice or had same problem?
Stock rom, locked/unrooted, with stock apps and very few extra apps installed, after previous crash I removed almost everything I had installed in the past, I kept only AirDroid, ColReader, Google Drive, File Manager, Mobo player, Skype, SPB TV, TeamViewer - nothing else, yet it still crashed. I can't figure out is it ROM or any of the apps.
edit - perhaps I should have posted in ROM development... Moderator, please move it?
I wish I could help but I've never been able to stay on the stock ROM for that long.
But....no, you've posted in the right place. Put it in developement and it'll get moved to HERE.
There's a TMobile app on there that monitors the days until suggested reboot (7 days) and will then proceed to "warn" you consistently when you're over that period. It is possible that this app is clashing with one of your other apps or doing something in the phone - maybe using too much memory? /shrug
My phone does the exact same thing after a week but it doesn't reboot, it just randomly "soft-crashes" after I hit the back or home key while playing a game or backing out of dialer, apps, etc.
It's extremely annoying and happens whether I have few apps or my normal stock of apps; the only time it doesn't happen at all is after a factory reset (if I don't update anything).
The only thing I can do to stop it is to reboot the phone, as suggested on the 7th day...as soon as I see that notification, I reboot and so far so good.
Good Luck.
Hi folks,
Thanks to info here at XDA I've got my Galaxy Tab 2 10.1 GT-P5113 running KitKat via Omnirom (using Android-Andi unofficial version omni-4.4.2-20140514-p5110-HOMEMADE.zip).
This seems to have cleared up the problems I had with the stock ROM (which had auto updated several times over the last year from 4.04), where the system would reboot and I'd get all kinds of force close errors all the time. This was a real problem because the main use for this particular Tab2 is that my 6 year old plays games on it.
Anyway, with Kit Kat running on it, it's smooth as butter and very stable. But the new Lego Invasion game (one of his favorites) refuses to play... it loads fine, and you can poke around in the menus and stuff, but right when the action should start, it goes back to the home screen. Not sure why the game closes like that. Once it even rebooted the tab. I've tried reinstalling the game, clearing it's app cache, etc..
Everything else is nice and smooth on the system... is there any troubleshooting I can do to figure out how to get this one app to play properly? Any optimization of settings on the tab I should do to try things? I'm a bit out of my depth.
Eventually I'll be wiping the tab again and reinstalling KK again because the specific version I used has the hardware keyboard on by default (so, I have to go and turn that off after each reboot). I'm just looking for less invasive things to try meanwhile.
Thanks!
Marc
After a few cycles of uninstall (of the Lego App) and reinstallation, it seems to be working now. I don't have a good explanation as to why, but at least it seems to have solved the problem, at least for now.
Marc
Its been my second month with my gnote pro 12.2 and im starting to have problems. First there will be some random press on my screen, ramdom apps will just pop up even tho im not touching its icon. Letter "N" on screen keyboard sometimes doesn't work, when im typing very fast it'll skip the letter "N". When im sliding it side to side it'll bring up the whole slide page even tho im just using one finger. The slide effect won't go through, i have to slide the whole page from left to right or vice versa. The worst thing that i experience is its like its acting that something is tapping on the screen very fast you will see the icon up and down really fast and you really cant do anything to stop it but to wait until it hangs up. cant shut it down, back and task button doesn't work. Home button works but can't shut it down, itll just reboot it self.. It's driving me nuts coz basically i left my laptop at home so i have to work from my note and right now im working on a site.
My device is on full stock, i haven't done any tweaks on it. And im using the wifi version SM-P900. I recorded a video of my gnote pro 12.2 using my g3 and pardon me for the quality since i have to convert it coz the file is so huge. It is a long boring 8 mins video showing my device is acting weird.
TURN OFF THE VOLUME (i can't find android video converter that removes the sound).
0:44 - you can see that it change the highlited email even tho im not pressing anything.
1:02 - its brings up the whole page screen. Im just using 1 finger to slide.
1:20 - menu button doesnt work. It hangs a bit and pops up a balloon.
1:35 - this is where it started doing crazy stuff.
http://youtu.be/7S83-sHYd-c
Auto brightness on the camera of your phone made it hard to tell since the rest of the scene was too dark so answer these few questions: Do you have a case on it? Does that case turn on/off the screen when opened? If you do have a case have you tried reproducing the results with the tablet removed from it?
Sent from my SM-P900 using Tapatalk
Seems like it was protesting to having todisplay the image of the Apple building...
In all seriousness though, could you turn on 'Show Touches' under Developers options? (Tap build number 7 times under About Device if you can't find Dev options.) It may have phantom touches.
And try the above suggested solution of detaching the case if you're using one.
muzzy996 said:
Auto brightness on the camera of your phone made it hard to tell since the rest of the scene was too dark so answer these few questions: Do you have a case on it? Does that case turn on/off the screen when opened? If you do have a case have you tried reproducing the results with the tablet removed from it?
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
Thank you very much for the respo se. No i don't have the case for my note im using slid on pouch for 12" notebook to keep it safe i stead. I never accide taly drop it either. Im also having random error message like "can't arrange alphabetically" sometimes "internal server error". I also got very few apps installed si ce im usi g this device as my laptop, i needed every storage space of this device, what im using most is hancom apps and autocad also chrome, default email apps a d sometimes skype.
Im not gonna edit this message so you can actually see how letter "n" misses.
Im using the default screen keyboard of the device. Tho the problem is not present if im using bluetooth keyboard. Im planni g to do a factory reset but the problem is i can't do that till i got home.
I just hope that this is more on software issue than hardware issue. Also, it happen often but randomly so i can't figure out what apps causing it.
ShadowLea said:
Seems like it was protesting to having todisplay the image of the Apple building...
In all seriousness though, could you turn on 'Show Touches' under Developers options? (Tap b uild number 7 times under About Device if you can't find Dev options.) It may have phantom touches.
And try the above suggested solution of detaching the case if you're using one.
Click to expand...
Click to collapse
Yup, sure ill turn it on and observe, thanks for the idea.
That rules out the case issue. These tablets are sensitive to magnetic fields and will act up in the presence of magnets, that's why i mentioned it earlier. I was careful in how I asked because some will be in denial about whether or not their case has any magnets hidden within the case.
If your tablet is indeed showing phantom touches the next logical step would be to factory reset and observe the tablet for a while afterwards. You'd have to reinstall all of your software though so make sure to back up all of your files first. If you do go this route I'd suggest refraining from logging into your google account when you set up the device from a reset OR if you do log in, don't opt into auto backup/restore of the device. This will keep the device from installing previously purchased software making it easier to monitor it BONE STOCK to rule out the chance of your issues being software related. If you can do this and the tablet has issues bone stock then it could be a hardware issue with the digitizer . .
muzzy996 said:
That rules out the case issue. These tablets are sensitive to magnetic fields and will act up in the presence of magnets, that's why i mentioned it earlier. I was careful in how I asked because some will be in denial about whether or not their case has any magnets hidden within the case.
If your tablet is indeed showing phantom touches the next logical step would be to factory reset and observe the tablet for a while afterwards. You'd have to reinstall all of your software though so make sure to back up all of your files first. If you do go this route I'd suggest refraining from logging into your google account when you set up the device from a reset OR if you do log in, don't opt into auto backup/restore of the device. This will keep the device from installing previously purchased software making it easier to monitor it BONE STOCK to rule out the chance of your issues being software related. If you can do this and the tablet has issues bone stock then it could be a hardware issue with the digitizer . .
Click to expand...
Click to collapse
The only problem right now is i can't do that till next week. Or ill start to upload my files with dropbox and ill just borrow a laptop. My main suspect actually is google chrome, this month i think i receive 4 updates with chrome and since then i started having this issues. I really hope that this is just software issue, sammy cust service here in ph is absolutely ridiculous.
Thank you for giving me ideas
SpEaKeRb0xXx said:
The only problem right now is i can't do that till next week. Or ill start to upload my files with dropbox and ill just borrow a laptop. My main suspect actually is google chrome, this month i think i receive 4 updates with chrome and since then i started having this issues. I really hope that this is just software issue, sammy cust service here in ph is absolutely ridiculous.
Thank you for giving me ideas
Click to expand...
Click to collapse
If you suspect it's chrome, go to settings > application manager > all > chrome > erase data and cache, and then uninstall or disable it. (depending on the available options).
As for the keyboard, can you give swiftkey a try, see if that has the same issues?
Sent from my SM-N9005 using Tapatalk 2
ShadowLea said:
If you suspect it's chrome, go to settings > application manager > all > chrome > erase data and cache, and then uninstall or disable it. (depending on the available options).
As for the keyboard, can you give swiftkey a try, see if that has the same issues?
Sent from my SM-N9005 using Tapatalk 2
Click to expand...
Click to collapse
Yes i think that's the culprit. Im in the middle of backing up my files now coz i decided to go for a factory reset. Ill observe how my device will behave on full stock without users apps installed.
As for the keyboard, yes ill install swiftkey.. somehow it makes me ask myself, why the hell am i still using the default keyboard?
Anyway, thank you for all the inputs, ill give it all a shot.
After going back on full stock, no apps being installed, and testing for 2 days, sad to say but the problem still exist. Il give it another try and will flash stock rom, this will be my last resort and if things still not fixed, maybe its time for this beast to have its repair and vacation.
Hi all, I did a search with no luck, so hopefully this is a valid question!
I have a weird problem with my moto G3 2015 and was hoping you guys wouldn't mind reading about and possibly offering some kind of advice if it's not too much trouble.
Every so often, I'd say at least once a day, the screen becomes unusable until I press the power button a couple of times (to turn the screen off and on again). Even when I do this quick fix, the problem comes back very shortly afterwards. It only goes away after 10 minutes or so, or if I get annoyed and put my phone away. I thought this was a hardware issue but don't believe that now due to the following:
1. It is a different problem depending on the app I am using. In facebook, scrolling is no longer smooth, and doesn't continue scrolling if I flick down the feed. It only scrolls down while my finger is actually on the screen. I am also unable to actually 'click' on anything, only scroll. In Brave (my browser) it acts as if I've just double tapped the screen, as in if I move my finger down it zooms in, and if up then it zooms out. In snapchat when watching a friend's story it acts as if I've held down on the screen in order to forward their snap to somebody else, and then it doesn't respond at all to any touch.
2. The 3 buttons at the bottom are always functional no matter what
3. If the problem begins when I'm in an app, if I go to my home screen, I am able to navigate my home screen and app drawer with no problems. It's as if the problem is contained within the apps.
This started a few months ago while I was running the copy of android that the phone came with. I put on lineage OS (lineage-14.1-20170629-nightly-osprey-signed) and pico gapps (open_gapps-arm-7.1-pico-20170629). This seemed to fix the problem for a while but then it started again a week or so in.
The fact that the problem is only happening while I am in the apps, and disappears when I exit out of them makes me think it can't be a hardware issue? I am also no expert with phones or android, but am somewhat experienced in rooting and playing with settings etc. (I'm not sure if it happens in other apps I'm afraid, I can test if need be next time it happens).
Thanks so much for any help, and please let me know if there is any more info I can give you!
P.s. The new ROM is much better than the old one.! The battery definitely drains faster though, but that's a whole other problem
tump13b said:
Hi all, I did a search with no luck, so hopefully this is a valid question!
I have a weird problem with my moto G3 2015 and was hoping you guys wouldn't mind reading about and possibly offering some kind of advice if it's not too much trouble.
Every so often, I'd say at least once a day, the screen becomes unusable until I press the power button a couple of times (to turn the screen off and on again). Even when I do this quick fix, the problem comes back very shortly afterwards. It only goes away after 10 minutes or so, or if I get annoyed and put my phone away. I thought this was a hardware issue but don't believe that now due to the following:
1. It is a different problem depending on the app I am using. In facebook, scrolling is no longer smooth, and doesn't continue scrolling if I flick down the feed. It only scrolls down while my finger is actually on the screen. I am also unable to actually 'click' on anything, only scroll. In Brave (my browser) it acts as if I've just double tapped the screen, as in if I move my finger down it zooms in, and if up then it zooms out. In snapchat when watching a friend's story it acts as if I've held down on the screen in order to forward their snap to somebody else, and then it doesn't respond at all to any touch.
2. The 3 buttons at the bottom are always functional no matter what
3. If the problem begins when I'm in an app, if I go to my home screen, I am able to navigate my home screen and app drawer with no problems. It's as if the problem is contained within the apps.
This started a few months ago while I was running the copy of android that the phone came with. I put on lineage OS (lineage-14.1-20170629-nightly-osprey-signed) and pico gapps (open_gapps-arm-7.1-pico-20170629). This seemed to fix the problem for a while but then it started again a week or so in.
The fact that the problem is only happening while I am in the apps, and disappears when I exit out of them makes me think it can't be a hardware issue? I am also no expert with phones or android, but am somewhat experienced in rooting and playing with settings etc. (I'm not sure if it happens in other apps I'm afraid, I can test if need be next time it happens).
Thanks so much for any help, and please let me know if there is any more info I can give you!
P.s. The new ROM is much better than the old one.! The battery definitely drains faster though, but that's a whole other problem
Click to expand...
Click to collapse
That is actually typical behavior on older devices using as many social media apps as you're using. Especially Facebook and Messenger if you're also using it.
Have you tried booting to recovery and wiping cache when this happens?
Sent from my SM-S903VL using Tapatalk
Thanks for replying!
When I flashed lineage OS I believe I wiped the cache. I will do it again though to see if it helps.
tump13b said:
Thanks for replying!
When I flashed lineage OS I believe I wiped the cache. I will do it again though to see if it helps.
Click to expand...
Click to collapse
Yeah, you wipe cache when you flashed, or at least you should have.
Sent from my SM-S903VL using Tapatalk
tump13b said:
Hi all, I did a search with no luck, so hopefully this is a valid question!
I have a weird problem with my moto G3 2015 and was hoping you guys wouldn't mind reading about and possibly offering some kind of advice if it's not too much trouble.
Every so often, I'd say at least once a day, the screen becomes unusable until I press the power button a couple of times (to turn the screen off and on again). Even when I do this quick fix, the problem comes back very shortly afterwards. It only goes away after 10 minutes or so, or if I get annoyed and put my phone away. I thought this was a hardware issue but don't believe that now due to the following:
1. It is a different problem depending on the app I am using. In facebook, scrolling is no longer smooth, and doesn't continue scrolling if I flick down the feed. It only scrolls down while my finger is actually on the screen. I am also unable to actually 'click' on anything, only scroll. In Brave (my browser) it acts as if I've just double tapped the screen, as in if I move my finger down it zooms in, and if up then it zooms out. In snapchat when watching a friend's story it acts as if I've held down on the screen in order to forward their snap to somebody else, and then it doesn't respond at all to any touch.
2. The 3 buttons at the bottom are always functional no matter what
3. If the problem begins when I'm in an app, if I go to my home screen, I am able to navigate my home screen and app drawer with no problems. It's as if the problem is contained within the apps.
This started a few months ago while I was running the copy of android that the phone came with. I put on lineage OS (lineage-14.1-20170629-nightly-osprey-signed) and pico gapps (open_gapps-arm-7.1-pico-20170629). This seemed to fix the problem for a while but then it started again a week or so in.
The fact that the problem is only happening while I am in the apps, and disappears when I exit out of them makes me think it can't be a hardware issue? I am also no expert with phones or android, but am somewhat experienced in rooting and playing with settings etc. (I'm not sure if it happens in other apps I'm afraid, I can test if need be next time it happens).
Thanks so much for any help, and please let me know if there is any more info I can give you!
P.s. The new ROM is much better than the old one.! The battery definitely drains faster though, but that's a whole other problem
Click to expand...
Click to collapse
Hi there
If the issue was software related, a change of rom should have solved it.
If the issue is kernel related, all users must face the same issue...but that is still not the case.
So This might be an issue with the screen being old. When the power consumption fluctuates, lcd screens can misbehave.
Sent from my VS987 using Tapatalk