Nexus 5 Screen issues - Erratic - Nexus 5 Q&A, Help & Troubleshooting

Hello!
I have a Nexus 5 with no warranty (according to LG, I need a receipt which I don't have) and the display is acting up. I noticed if I slightly bend the phone, the display flickers, sometimes fixes the problem, or it turns off. Over the last 6 months, the touch screen has been erratic and sometimes I have to hard reboot the phone to get it working again. Also on startup, sometimes I get the rainbow coloured "static noise" on the screen and then I push on the screen a bit and it is working again. Does anyone have any ideas what might be the cause and how to fix it? I feel like it's a ribbon cable problem but I have no clue. I went into Bootloader and factory reset it multiple times, pushed the factory image, pushed TWRP and Cataclysm.
Thanks for any and all help!
Jon

atom bomb said:
Hello!
I have a Nexus 5 with no warranty (according to LG, I need a receipt which I don't have) and the display is acting up. I noticed if I slightly bend the phone, the display flickers, sometimes fixes the problem, or it turns off. Over the last 6 months, the touch screen has been erratic and sometimes I have to hard reboot the phone to get it working again. Also on startup, sometimes I get the rainbow coloured "static noise" on the screen and then I push on the screen a bit and it is working again. Does anyone have any ideas what might be the cause and how to fix it? I feel like it's a ribbon cable problem but I have no clue. I went into Bootloader and factory reset it multiple times, pushed the factory image, pushed TWRP and Cataclysm.
Thanks for any and all help!
Jon
Click to expand...
Click to collapse
Replace the flex cable. It's fairly cheap.
If that doesn't solve your problem, then it's a screen or motherboard issue (i'd recommend paying LG for a repair rather than guessing between the two and possibly wasting money).

Elluel said:
Replace the flex cable. It's fairly cheap.
If that doesn't solve your problem, then it's a screen or motherboard issue (i'd recommend paying LG for a repair rather than guessing between the two and possibly wasting money).
Click to expand...
Click to collapse
Thanks for the info. I have been looking for a while but I'm not sure which flex cable to replace? From the iFixIt teardown, it doesn't look like getting to the display cable is easy/possible. Do you have any links for what I should purchase? I'm comfortable with taking it apart and doing the work, just want to make sure I buy the right piece .
Thanks!

http://www.amazon.com/ePartSolution-LG-Charging-Connector-Microphone-Repair/dp/B00K7F2NW6

I've the same problem. atom bomb, did that work for you ? how did you end up fixing your phone ?

Related

[Q] White screen of death?

Has anyone encountered the following issues with their SHIELD?
Mine was working just fine after updating to 4.3 and rooting with CWM. I performed multiple reboots in this configuration, played games, etc. - everything was fine.
I had a pretty busy weekend so didn't touch the SHIELD at all for a few days. When I got back:
When I opened it up, I saw the screen backlight turn on but nothing displayed on the screen. The SHIELD button was glowing green.
I long-pressed the SHIELD button to turn off the device. When I turn it back on, I get a white screen that is dark around the edges (mostly vignetting around the corners). The brightness of the screen here and degree of vignetting seem to change every time I try and turn on the device.
If I enter fastboot mode via the key combo, the same thing happens - white vignetted screen. The device DOES appear to enumerate as a fastboot device on my PC in this configuration.
At one point I figured it might be due to a low battery, so plugged it into the charger. 30 minutes later, when I opened the lid, I actually came up to a launcher screen with 65% battery.
However, after closing the lid and reopening it again - black screen again, with the "white vignette of death" coming back if I reboot.
Has anyone else seen similar behavior? Searching results in no one complaining about a white screen like this, at least not on this device.
Screen of Death
This just happened to me today. Did you find a fix for this problem?
Entropy512 said:
Has anyone encountered the following issues with their SHIELD?
Mine was working just fine after updating to 4.3 and rooting with CWM. I performed multiple reboots in this configuration, played games, etc. - everything was fine.
I had a pretty busy weekend so didn't touch the SHIELD at all for a few days. When I got back:
When I opened it up, I saw the screen backlight turn on but nothing displayed on the screen. The SHIELD button was glowing green.
I long-pressed the SHIELD button to turn off the device. When I turn it back on, I get a white screen that is dark around the edges (mostly vignetting around the corners). The brightness of the screen here and degree of vignetting seem to change every time I try and turn on the device.
If I enter fastboot mode via the key combo, the same thing happens - white vignetted screen. The device DOES appear to enumerate as a fastboot device on my PC in this configuration.
At one point I figured it might be due to a low battery, so plugged it into the charger. 30 minutes later, when I opened the lid, I actually came up to a launcher screen with 65% battery.
However, after closing the lid and reopening it again - black screen again, with the "white vignette of death" coming back if I reboot.
Has anyone else seen similar behavior? Searching results in no one complaining about a white screen like this, at least not on this device.
Click to expand...
Click to collapse
Might be just bad luck for me.....
nmerc001 said:
This just happened to me today. Did you find a fix for this problem?
Click to expand...
Click to collapse
So ive already gotten two shields and they both got the same effect. my guess is the ribbon cable when you open and close the screen, is wearing off? because when i open my shield in a certain way, it works... when i open it at around 100 degrees or open correctly then tilt it forward, the screen tears and slowly shows the white screen. I do admit that i open and close the screen more than i should, but i do it carefully. Ill look over at the ifixit site to see how the cable is connected to the board.
This is what has me worried about buying a shield, the ribbon cable, did you confirmed this was the problem?
DJNinja1625 said:
So ive already gotten two shields and they both got the same effect. my guess is the ribbon cable when you open and close the screen, is wearing off? because when i open my shield in a certain way, it works... when i open it at around 100 degrees or open correctly then tilt it forward, the screen tears and slowly shows the white screen. I do admit that i open and close the screen more than i should, but i do it carefully. Ill look over at the ifixit site to see how the cable is connected to the board.
Click to expand...
Click to collapse
I am a tech by trade and bought one of ebay for 40 bucks cuz it would not power up so the guy claimed. After getting it I found the issue was actually the display was not coming on and once it did. Then went out in a few moments. Connect it to HDMI and the unit runs all day of you want to be cabled. ]
So I tore it down and found that the issue is the flex cable. The problem is that the flex cable is part of the LCD and you cannot just replace the cable. Also since the unit is so new there are no sources as of yet to by the LCD from.
So if you have this issue I suggest just holding out till a source of LCD's at hopefully a reasonable price become available.
So it's soldered to the screen and not replacable right?
nex86 said:
So it's soldered to the screen and not replacable right?
Click to expand...
Click to collapse
That is correct.. The flex cable is actually an integral part of the display and even has much of the driver circuitry placed right on it at the LCD. In the business we call it a flex circuit since it is a flexible circuit board and not just a cable.
I pretty much know what you mean.
On my old Archos Gamepad I ripped the flex that connected the left side of the controler to the logic board by accident.
It was a pain in the ass to fix it by soldering seperate wires, I guess it's impossible to do this with the display connection in the Shield.
nex86 said:
I pretty much know what you mean.
On my old Archos Gamepad I ripped the flex that connected the left side of the controler to the logic board by accident.
It was a pain in the ass to fix it by soldering seperate wires, I guess it's impossible to do this with the display connection in the Shield.
Click to expand...
Click to collapse
Might be possible if you used 32 gauge magnet wire. It is enamel coated so it won't short, but it to will break over time.
hi, flash factory image
Sent from my LT25i using XDA Free mobile app
dragxdk said:
hi, flash factory image
Sent from my LT25i using XDA Free mobile app
Click to expand...
Click to collapse
How are you supposed to flash a factory image when the screen won't let you see what you are doing? When you are in the bootloader screen the HDMI drivers are not loaded yet so not even hooking it to an external monitor will work. You might want to fully read and understand the problem next time before offering advice.:good:
fastboot tells you if you were sucessful or not.
just for relocking the bootloader you have to do some button combinations, you can look up some tutorial videos to see what you have to press.
nex86 said:
fastboot tells you if you were sucessful or not.
just for relocking the bootloader you have to do some button combinations, you can look up some tutorial videos to see what you have to press.
Click to expand...
Click to collapse
Even still, it is not a software problem that causes this. I know because if I move my display to a certain angle it will start to work sometimes. A software issue would not cause this. I also have taken my apart since I am a tech and can actually see the traces in the flex cable that have broken..
Any device with a folding display is a bad idea and a failure waiting to happen. Flex cables have a limited number of flex cycles that is even usually published. So the idea of using them in a device that may get heavy use is just dumb.
Solarenemy68 said:
Any device with a folding display is a bad idea and a failure waiting to happen. Flex cables have a limited number of flex cycles that is even usually published. So the idea of using them in a device that may get heavy use is just dumb.
Click to expand...
Click to collapse
I agree, they used flex in the Nintendo DS and 3Ds as well, but they don't break that fast.
I find it still better if they have used recular cables like what they use for Laptops.
Solarenemy68 said:
Even still, it is not a software problem that causes this. I know because if I move my display to a certain angle it will start to work sometimes. A software issue would not cause this. I also have taken my apart since I am a tech and can actually see the traces in the flex cable that have broken..
Any device with a folding display is a bad idea and a failure waiting to happen. Flex cables have a limited number of flex cycles that is even usually published. So the idea of using them in a device that may get heavy use is just dumb.
Click to expand...
Click to collapse
What you are saying is the EXACT same thing that happened to my SHIELD. I can tell its a hardware problem because when I tilted my screen it would work, and sometimes it wouldn't. Now my SHIELD's display does not even show any signs of picture. HDMI still works, however. Like one of the previous posts said, there is not a screen available for purchase, so my next step is NVIDIA customer support. Maybe if they would sell these screens, I wouldn't even have to have a warranty claim. sigh.
White screen of death?
yes mine too same as
i tried connecting my via HDMI from power cable to large HDMI to plug it works fine on my galaxy tab
thought id be clever try it on nvidia shield never worked sould of bought mini HDMI so now White screen of death
i cant get into recovery or anything i had this on charge for 12 hrs yesterday still no green button on charge only orange .. i too cant find anything on internet to help with this White screen of death situation
Solarenemy68 said:
How are you supposed to flash a factory image when the screen won't let you see what you are doing? When you are in the bootloader screen the HDMI drivers are not loaded yet so not even hooking it to an external monitor will work. You might want to fully read and understand the problem next time before offering advice.:good:
Click to expand...
Click to collapse
This. I'm having a similar issue. My wife's SHIELD has an unresponsive touch screen. So I tried to flash the factory image (It was never rooted to begin with) and I got the white screen issue when in the bootloader screen. I have to keep restarting it to get the screen to show up as normal when the device boots to the home screen. But the bootloader screen is still blank and white. I was able to watch a video and mimick the steps to flash the factory image but that did not fix the issue. It's definitely a hardware issue. I live in Cincinnati OH, anywhere I can go to have this fixed? I have a portable myself and i know this is going to happen to mine soon.

[Q] Nexus 5 screen showing colorful static

Has anyone come across this before? I was watching a video on MX Player not too long ago, and it seems to have resulted in a permanent colourful static for the phone.
I can't really tell if it's doing anything, but when I go through the motions of resetting it or booting into bootloader, the screen does not change at all.
Interestingly the volume buttons are still working, and if I press the area of the screen where I think the buttons are (e.g., the back/home/programs buttons) I get the right vibrations. Which leads me to believe my screen is broken, and that it's a hardware fault. I'm hoping pretty hard this isn't the case, as my phone is only two months old and it was a replacement for a 6 month old Nexus 4 which had stopped charging.
Anyone come across this before? I'm hoping there's a kind of solution somewhere out there... To make matters worse I bought this phone via a parallel importer AND I'm currently overseas and won't be back till the end of January.
Sigh. Photo of screen is as attached - please forgive the terrible quality as I had to use my laptop webcam.
Thanks in advance, everyone!
jono_nz said:
Has anyone come across this before? I was watching a video on MX Player not too long ago, and it seems to have resulted in a permanent colourful static for the phone.
I can't really tell if it's doing anything, but when I go through the motions of resetting it or booting into bootloader, the screen does not change at all.
Interestingly the volume buttons are still working, and if I press the area of the screen where I think the buttons are (e.g., the back/home/programs buttons) I get the right vibrations. Which leads me to believe my screen is broken, and that it's a hardware fault. I'm hoping pretty hard this isn't the case, as my phone is only two months old and it was a replacement for a 6 month old Nexus 4 which had stopped charging.
Anyone come across this before? I'm hoping there's a kind of solution somewhere out there... To make matters worse I bought this phone via a parallel importer AND I'm currently overseas and won't be back till the end of January.
Sigh. Photo of screen is as attached - please forgive the terrible quality as I had to use my laptop webcam.
Thanks in advance, everyone!
Click to expand...
Click to collapse
Only time I've seen something like this was when my integrated graphics card on my desktop overheated, everything still worked, but colorful static everywhere. I'd let it cool down for a while, chances are it was pretty hot when it did that, and see if high temps might make it happen again.
I just had the same thing happen. Phone had been in my pocket and I had just taken it out to check the time maybe 10 minutes before it happened. The only difference with mine was I bumped into a table and hit the phone in my pocket. It does have a case on it and there is no sign of damage at all such as a cracked screen or anything. The static only lasts for a few seconds and thats right after I force it to reboot. After that it just goes to an all black screen. My LED indicator light is still flashing at me telling me I have an email though so I'm not sure what the deal is.
Were you able to resolve this issue? I too just experienced this issue as well and my phone is currently unusable. Thanks!
Do a full wipe as in wiping the entire phone and making it as if you just got it out of the box. if it persist RMA
Sent from my Nexus 5
Hi, I broke my screen (really bad smash) and had have this static on my new screen. The new screen was apparently fully tested. When using the slim port i can display on my TV and the digitizer works fine, its just this same colour static on the handset. I am now waiting for a replacement USB flex (it was a bit bent in the break) and i expect the new USB flex will fix it. If not then its a bad screen.
Will post the results when i get the parts
Fixed!
Hi,
My new USB flex arrived today. I installed it and found my screen is working perfectly.
The first pic is the same colour static that the op had.. Second one is the USB flex board / ribbon. Ebay for 20 Euro. Please remember that USA users are LG D820 and Europe/rest of works LG D821. I think its important for this part as the aerials connect here ans they are different in USA.
Good luck everyone
zeebo1111 said:
Hi,
My new USB flex arrived today. I installed it and found my screen is working perfectly.
The first pic is the same colour static that the op had.. Second one is the USB flex board / ribbon. Ebay for 20 Euro. Please remember that USA users are LG D820 and Europe/rest of works LG D821. I think its important for this part as the aerials connect here ans they are different in USA.
Good luck everyone
Click to expand...
Click to collapse
Hi,
sorry for reopen the topic but I really need to know if change de USB flex solve this problem
thanks
Static screen and freezing
Hi All,
Need help here with my 6 month old Nexus 5. It has been pretty good with no issues but since last evening, it started behaving weird. The chronological events are as follows
1. While browsing on Chrome some websites were not scrolling intermittently. This was only in the browser.
2. After about 10 mins of the above behavior the entire phone froze and didn't release itself. I had to force reboot by holding the power button down for about 10 secs. When the screen came on, it was the static screen
3. I again pressed the power button a couple of times but no use. Held it again for 10 secs, then phone rebooted and everything was fine.
4. Continued to use the phone and everything was normal until this afternoon, when the phone again froze while browsing a website
5. Since then the phone screen shows the static and if I press the power button once, the screen switches off and press again the screen comes on with the display showing properly. I can now only perform one touch which is registered and the screen freezes. If I switch off and on again the next screen / action is shown which is the action I did in the previous touch. Every time it registers one touch and I have to switch off and on again to see the next screen. Sometimes the phone just shows static and I have to wait a few seconds (30 sec) before using it again.
6. If I make a call to my phone, I hear one ring and then it is busy tone like I've cancelled the call. However the phone does not show the incoming call.
My phone has been intact and is well protected with screen guards and case. There is no physical misuse / abuse of the phone. I managed to shut down the phone and enter recovery. Here as well it only registered one touch, though the phone was processing and moving the next step. I somehow managed to initiate a factory reset through the settings, but no use.
Now in about 2-3 hrs the phone has become completely useless. I'm uncertain what the problem is, all my touch inputs are registered and processed. The screen just doesn't refresh to the next and requires a power off/on. I picked up this phone in the US and now in India. So I can't RMA the phone and I don't have warranty for this in India.
Any suggestion will be greatly appreciated.
Madzy said:
Hi All,
Need help here with my 6 month old Nexus 5. It has been pretty good with no issues but since last evening, it started behaving weird. The chronological events are as follows
1. While browsing on Chrome some websites were not scrolling intermittently. This was only in the browser.
2. After about 10 mins of the above behavior the entire phone froze and didn't release itself. I had to force reboot by holding the power button down for about 10 secs. When the screen came on, it was the static screen
3. I again pressed the power button a couple of times but no use. Held it again for 10 secs, then phone rebooted and everything was fine.
4. Continued to use the phone and everything was normal until this afternoon, when the phone again froze while browsing a website
5. Since then the phone screen shows the static and if I press the power button once, the screen switches off and press again the screen comes on with the display showing properly. I can now only perform one touch which is registered and the screen freezes. If I switch off and on again the next screen / action is shown which is the action I did in the previous touch. Every time it registers one touch and I have to switch off and on again to see the next screen. Sometimes the phone just shows static and I have to wait a few seconds (30 sec) before using it again.
6. If I make a call to my phone, I hear one ring and then it is busy tone like I've cancelled the call. However the phone does not show the incoming call.
My phone has been intact and is well protected with screen guards and case. There is no physical misuse / abuse of the phone. I managed to shut down the phone and enter recovery. Here as well it only registered one touch, though the phone was processing and moving the next step. I somehow managed to initiate a factory reset through the settings, but no use.
Now in about 2-3 hrs the phone has become completely useless. I'm uncertain what the problem is, all my touch inputs are registered and processed. The screen just doesn't refresh to the next and requires a power off/on. I picked up this phone in the US and now in India. So I can't RMA the phone and I don't have warranty for this in India.
Any suggestion will be greatly appreciated.
Click to expand...
Click to collapse
I'm getting the same issue. Tried soft and hard reset. Opened her up and seated all cables. The issue is still persisting. Is replacing the USB flex the way to go?
Hey I have a nexus 5 32GB and the screen started to do weird things and now it isn't working at all. Its the same in recovery mode also do I think that it's not a software problem.
I think there is an issue with the motherboard. Please help me out.
Thanks in advance.
nexus565 said:
Hey I have a nexus 5 32GB and the screen started to do weird things and now it isn't working at all. Its the same in recovery mode also do I think that it's not a software problem.
I think there is an issue with the motherboard. Please help me out.
Thanks in advance.
Click to expand...
Click to collapse
Most likely the flex cable
ふかつどう
Anyone seen this colored screen?. I have been getting this past 2 weeks when phone is charging and screen is about to turn off. I am on stock not rooted.
bullorbear said:
Anyone seen this colored screen?. I have been getting this past 2 weeks when phone is charging and screen is about to turn off. I am on stock not rooted.
Click to expand...
Click to collapse
Looks like the daydream function. You can turn it off in Settings>Display>Daydream
Sent from my Nexus 5 Unchained using XDA Free mobile app
Same thing, Screen now black. Won't turn on...
Hey everyone, I know that this is kind of late to the thread, but I have what I believe is the same problem as everybody else here. I had my Nexus 5 in my pocket for maybe five minutes, and in between the times that I put it in my pocket and took it out again to reply to a text, the screen went all colorful and static on me (Red tint, almost as if I had twilight on, but I didn't). I tapped the back, and the colors went back to normal, but the digitizer wasn't responding to touch. Then, It went black. No color, the speakers weren't working, neither was the backlight on the display. I took it apart, and figured its either the USB flex cable (which looked frayed), or the mainboard. If its the USB flex cable, then I know I can repair it. If it's the mainboard... well, as a sixteen year-old who has no current source of income, I'm out of a $400 phone.
Pictures attatched. Thanks!
rikudo said:
I'm getting the same issue. Tried soft and hard reset. Opened her up and seated all cables. The issue is still persisting. Is replacing the USB flex the way to go?
Click to expand...
Click to collapse
I took the phone the LG service center and the technician seemed to know this issue and immediately said that the USB flex cable needs to be changed. The entire fix took about 5 mins and the phone is working fine since then.
Sorry for the delayed response.
I hate to necro up this thread but I'm having similar problems to the op with my nexus 5. About two weeks ago I saw my screen get grainy just like the op and many others mentioned and then the screen went completely black. The screen still "turns on" but it's just black with the backlight on. I can hear notifications and other things and I'm hoping that all I need to replace is just the flex cable. If it's a problem with the logic board then I'm screwed basically.
Anyway that's my story. Bought the flex cable and it'll be here by tuesday so I'll find out then if I'm lucky or not. Fingers crossed.
pezkiln said:
I hate to necro up this thread but I'm having similar problems to the op with my nexus 5. About two weeks ago I saw my screen get grainy just like the op and many others mentioned and then the screen went completely black. The screen still "turns on" but it's just black with the backlight on. I can hear notifications and other things and I'm hoping that all I need to replace is just the flex cable. If it's a problem with the logic board then I'm screwed basically.
Anyway that's my story. Bought the flex cable and it'll be here by tuesday so I'll find out then if I'm lucky or not. Fingers crossed.
Click to expand...
Click to collapse
Hey man, did you ever try this out and get it to work? I have the same problem and was thinking of trying this out but wanted confirmation first.
Thanks!
Just wanted to post here to say that this thread just saved me a lot of money!
Had the same issue (static showing on the screen). Local phone repair shop told me it needed a new screen, without even looking at it(!), and it would be £120 + labour. Told them I would think about it, and came home and did some more research, found this thread. Ordered a replacement USB flex cable from eBay, and fit it by following a YouTube tutorial, and now the phone is back working fine. brilliant!
Thanks xda!
I had a problem where my screen looked like an old CRT TV with particles flashing all over on anything with a static dark background. Any ideas

N5 in bootloop - possible hardware fault related to power circuit

Hi guys
Unfortunatly my time has come to have a possible hardware issue.
Yesterday my N5 was connected via USB (like I usually leave it resting at work / charging) and out of the blue, rebooted. Google logo shows up, and reboots right away. Trying VolDown + Power shows up the menu but I hardly have any time to select bootloader or recovery, and when I do, it eventually reboots again after a couple seconds.
I'm able to turn it on and have it on if I avoid touching the power button, when I do, sometimes it works (screens just turns off), sometimes ir shuts down after a few seconds after doing so. It's not always, but happens three out of five times.
Connecting the USB cable has the same behaviour, sometimes it's alright and I'm able to copy files and so on, sometimes it shuts off and there it goes into bootloop again.
So, I got home, opened it and I looked like a donkey looking at a castle lol. I had a disconnected brown wire on the right side of the battery which I was able to fix, but that doesn't seem to be the cause of the problem.
The power button feels ok, it's not exactly rattled or anything, it has on/off feeling. if you know what I mean.
Problem is, I bought this in second hand in london about 6 months ago, would be hard to RMA and probably they would give me the finger.
Anyway, suggestions? Anyone went through anything like this? I doubt it's a software issue (rom) cause the same behaviour happens when on recovery / bootloader. Sometimes it holds on and lets me do things, sometimes it doesn't. Most often, doesn't.
Any help or tips are greatly appreciated.
Thanks guys.
Back to my LG 4X
Send in for repair or replacement.
Lethargy said:
Send in for repair or replacement.
Click to expand...
Click to collapse
I can't, was bought in second hand in a shop, besides I opened it and the water sensor is pinkish (never touched water, probably humidity).
I can only do that around christmas time.
Any other tip ? Something I can do before considering something like that?
MidnightDevil said:
I can't, was bought in second hand in a shop, besides I opened it and the water sensor is pinkish (never touched water, probably humidity).
I can only do that around christmas time.
Any other tip ? Something I can do before considering something like that?
Click to expand...
Click to collapse
By sending in for repair or replacement, I meant to LG. Not Google for RMA.
LG will charge you for the repair or replacement.
There really isn't much you can do otherwise.

Display Screen is pixel or scrolls

Hi,
I have Nexus 5 and was running good with Marshmellow and suddenly one day the screen started scrolling up. Restart or factory reset did not help. While starting the boot logo was also corrupted and I use to get is display with random pixels lit with different colors, mostly white and red. So have tried different bootloaders and even downgrading to 4.4.4 but the issue is still there.
Called up Google and LG as well. Since device is not under warranty now, it is going to cost for repair. So would like to know if there is any solution to this problem before I try the repair or give on this device.
Appreciate any suggestions. Thank you,
Sandeep.
Was the phone ever dropped? It's possible that there is a loose connection inside the phone. I suggest removing the back and inspecting the phone's internal components and connections.
If everything appears fine, it could be A problem with the lcd of motherboard, neither of which is cheap to repair. I suggest trying to find a used nexus 5, either with a smashed screen and working internal components or one with a working screen and damaged internals to troubleshoot your own phone.
audit13 said:
Was the phone ever dropped? It's possible that there is a loose connection inside the phone. I suggest removing the back and inspecting the phone's internal components and connections.
If everything appears fine, it could be A problem with the lcd of motherboard, neither of which is cheap to repair. I suggest trying to find a used nexus 5, either with a smashed screen and working internal components or one with a working screen and damaged internals to troubleshoot your own phone.
Click to expand...
Click to collapse
I do not recollect dropping it. I would wait to see if any better option comes up. And will keep an eye for an broken Nexus to see if I can get the motherboard swapped. Thanks for ideas though.

Nexus 5 Audio and Black Screen Issues

Hi everyone, I'm have an issue with my Nexus 5 and hoping someone here can tell me whats going on.
It started off with the sound always cutting out, and I have to press the back part near the "S" logo for it to return.
Eventually the screen would go black but I can clearly see a back light is on. Now not only does the sound cut out, and screen goes blank.
It has become very sluggish to reboot it. I hold the power button until the phone reboots "Google" logo appears and the android animation. Now during this time the phone will be so slow to the point of being crippled out and i have to reboot it again and again until it is normal speed returns. Often it will black out during this time.
I'm just trying to understand what is failing. I tried safe-mode and it still has the issue. I cleared cache, reset the phone everything, nothing appears to fix the issue at all.
edit: I forgot to add, when I'm on YT or listening to music or browsing the web, even though the screen is blank with just the back light on, the sound is still going (when it works). I get text/call notifications still during this time.
My Phone Details.
Nexus 5
Android version, 6.0.1 (MOB30Y)
no ROOT
No replies at all, I guess I may have to garbage the phone. Idk what else to do with this device to fix it.
Please don't throw it away.
You said that pushing at a specific spot fixes the problem (or improves the audio situation). This means that it's a hardware problem. I have disassembled it many times and I know the layout. Behind the 'S' of NEXUS is actually the motherboard cover, and under it are 2 connectors; one for the battery and one for an extra 'board' that is located right underneath the LG logo on your back cover. On that 'board' is your screen connector, and also the speaker rests on there, as well as the primary microphone, 3G and 4G antennas and of course the USB port. The connector for this extra board is actually located a bit to the left on the 'S' (when you look at your phone from the back, it's more below the camera).
Now I have to note this: While using my phone, I have experienced some UI hiccups. At random times (very rarely) everything would just freeze for a few minutes, though music would still play. The power button was useless apart from the hard reset, it was so badly stuck. This was a software problem, although it appeared MOST at one point when my motherboard was faulty. Since I got a new device, it happened again but only once. I'm not sure that this is what you are experiencing. If this is the case, then it's a software fault. Never happened on CM so you can give it a try.
But since it's probably a hardware problem, you can always check it out yourself. Obviously if you have warranty you are covered. Otherwise, you can try disassembling it, at least take the back cover and the motherboard cover off, it's ridiculously easy, there is a disassembly guide from ifixit (I think) online, just be careful not to break the clips of the back cover (xp talking). If you open it, keep away metal things and the first thing you do after you remove the motherboard cover is remove the battery (xp talking again). Obviously turn off the phone properly before you attempt anything. Everything is sensitive in there so be careful. What you should look for is the long connector that connects the extra board that is located at the bottom of the phone with the motherboard. That's what you are pushing so if it's not sitting correctly, then that's your problem.
Plus, everything in there, apart from the motherboard, is cheap and can be found on eBay so don't worry if something is broken (unless it's the motherboard, then no hope ).
I hope I helped.
Firstly thanks for the reply. I did manage to remove the back and get to the connector you were saying. I reseated this and noticed the phone was working much better. I noticed the following still.
When it starts acting slow/crippled pressing this connector fixes the issue. However once the screen goes black with just a backlight this method is rendered useless. Also sometimes when I plug in the wire to charge it will cripple and or go black. So I wondering if the board is shot as you suggested to order a new one, or is it the connector strip ?
Again thank you for the response.
It seems like this board is causing everything. First, check the connector on the motherboard. Make sure that nothing is wrong on the motherboard. Then you can remove the bottom black plastic thing that has the speaker on it and 2 antennas. Then, inspect this board. Check the connector of the display. There is only one big connector on it. This board is glued on the frame of the phone. You can remove it but do it carefully. Do it slowly so that you don't break it. First, remove the antennas extension cables from either this board or the motherboard, and then pull it out.
This board is definately responsible for the black screens and audio issues (unless your display is faulty, check its connector), but I'm not sure about the phone being sluggish. Since this board offers input to the motherboard, I suppose that it could be its fault.
Remove it and inspect everything. Then, if you want, you can order a new one. If you come across D820 and D821 models, I don't think that this part of the phone has anything to do with it so don't worry.
I will take a further look into this for sure, and report back. If you can provide which motherboard is required for my device, so I can also read into this and so that I may order it right-away. Is there any model number or something that indicates which board to order once it is open?
Thanks again!
omega59 said:
I will take a further look into this for sure, and report back. If you can provide which motherboard is required for my device, so I can also read into this and so that I may order it right-away. Is there any model number or something that indicates which board to order once it is open?
Thanks again!
Click to expand...
Click to collapse
You don't need to change the motherboard, not to mention it's very expensive and hard to find. What you need to replace is probably the flex cable that goes below the battery. For example this.
This is not model specific, you can use it with all available Nexus 5 models (D820/D821, 16/32GB) so it doesn't matter what device you have.
FYI, if you think that you should replace your motherboard (you probably shouldn't), you need to take into account the storage (16/32GB) and the network differences (D820 or D821, the only difference is about the 4G networking, the american version has some bands enabled and some others disabled, and vice versa)
Okay, I just ordered the replacement flex cable. It is going to take about a month before it arrives from HK , I hope it fixes the issues. I will respond to this post once it is here and installed. Thanks again.
http://www.ebay.com/itm/271660361300?_trksid=p2060353.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
omega59 said:
Okay, I just ordered the replacement flex cable. It is going to take about a month before it arrives from HK , I hope it fixes the issues. I will respond to this post once it is here and installed. Thanks again.
http://www.ebay.com/itm/271660361300?_trksid=p2060353.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
Click to expand...
Click to collapse
in the meantime, pray it isn´t a motherboard issue, the conector can go bad and lose a few solder joints
I have exactly the same problem... I unmounted motherboard and clean everything but didn't help to much... did you find any solution ??
Siamer no solution just waiting for my delivery of the part. However it is getting worse with the blackscreens and crippled lag.
omega59 said:
Siamer no solution just waiting for my delivery of the part. However it is getting worse with the blackscreens and crippled lag.
Click to expand...
Click to collapse
my is the same. sometimes is working for few hours without any problems and than starting again, on the biggining it was power button problem but not I don't even touch that button (I use vol button to turn on) and sometimes screen getting black (with backlight on) and can't do anything so have to reboot... it's so anoying! Hope that parts will fix it, please let me know if you will find some solution. Today I will open phone and clean all connections etc...
Thanks,
siamer
I believe the part may fix it. I noticed if i run my finger along the strip the phone may uncripple itself or just turn black all together. I'm hoping it fixes it. I will report asap but this HK shipping is so slow it will be a month. Also there is no tracking
ATM i'am just trying to becareful with it trying not to trigger the issue. I just did an OTA update using FlashFire (6.0.1 (MOB31E) i wish v.7 will be available for my Nexus 5 ha ha!
Also if the Nexus 7p arrives I may just buy it to replace this Nexus5.
omega59 said:
I believe the part may fix it. I noticed if i run my finger along the strip the phone may uncripple itself or just turn black all together. I'm hoping it fixes it. I will report asap but this HK shipping is so slow it will be a month. Also there is no tracking
ATM i'am just trying to becareful with it trying not to trigger the issue. I just did an OTA update using FlashFire (6.0.1 (MOB31E) i wish v.7 will be available for my Nexus 5 ha ha!
Also if the Nexus 7p arrives I may just buy it to replace this Nexus5.
Click to expand...
Click to collapse
Hi Omega59.
Today I bought air compressed can(name: air dust) and open my nexus 5 as much as I could. I clean everything, every connector, every cable etc. and last few hours is working fine... even power button is working ok. I will let you know in next few hours how it will be, hope will be still ok
Good luck!
siamer
[edit]
there is still same problem, working better than before, black screen not showing so often but still showing... I think tomorrow I will order oneplus3... Would be nice wait to see new nexus but how... :/
Yeah I'm not sure when the Nexus 7p will arrive, they not even advertised much. I will assume next year?
OnePlus 3 looks nice, but compared to Galaxy 7 it's a bit better slightly. You should check out comparison charts
Maybe they are making a OnePlus 4 soon.
oneplus 3 already ordered. I don't like samsung. I would say nexus "7p" or "pixel xl" will be launch october as always prabaly 4th of october - leaks saing that... next oneplus will be launch around july next year as I know. the only phone that I was thinking about was oneplus, htc10 or new nexus but can't wait to see nexus...
today by excident I broke screen in my nexus 5, got a little bit angry
Regards,
siamer
omega59 said:
Siamer no solution just waiting for my delivery of the part. However it is getting worse with the blackscreens and crippled lag.
Click to expand...
Click to collapse
You probably don't want to hear this, but if it's getting worse, it's probably because of the pressure you apply to it, you make it worse. Be careful when you apply pressure around the motherboard since it's very sensitive. You REALLY don't want to break the motherboard. So if you find yourself pushing on the motherboard too often, you might want to leave it and wait for the replacement part so you won't ruin it.
Waiting for your news...
My part arrived yesterday. I put it in was pretty easy, however the first attempt i had to redo the top connector bc it was still black screen and no audio. After I disconnected the top connector ran some alcohol over it, re-put the top part things are working okay.
Just a note, the little USB connector (charger slot) seems to be very tight compared to the old one. Maybe bc it's new and not as worn down. But even just to put the wire in, requires more of a push, same with removing it.
I will see how it goes before I can really say that was the issue. I will report after a few days about it.
siamer said:
oneplus 3 already ordered. I don't like samsung. I would say nexus "7p" or "pixel xl" will be launch october as always prabaly 4th of october - leaks saing that... next oneplus will be launch around july next year as I know. the only phone that I was thinking about was oneplus, htc10 or new nexus but can't wait to see nexus...
today by excident I broke screen in my nexus 5, got a little bit angry
Regards,
siamer
Click to expand...
Click to collapse
I don't think N7P will be out this year, they have not advertised anything and we are almost in Oct. Right now they are all rumors.
omega59 said:
My part arrived yesterday. I put it in was pretty easy, however the first attempt i had to redo the top connector bc it was still black screen and no audio. After I disconnected the top connector ran some alcohol over it, re-put the top part things are working okay.
Just a note, the little USB connector (charger slot) seems to be very tight compared to the old one. Maybe bc it's new and not as worn down. But even just to put the wire in, requires more of a push, same with removing it.
I will see how it goes before I can really say that was the issue. I will report after a few days about it.
Click to expand...
Click to collapse
When I changed my screen and housing it was difficult to slide the USB connector in too. Just make sure that everything is in place, there is a rubber think for the microphone, maybe that's what's in the way. Don't stress the connector too much.

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