Moto G Lollipop Can't Sign Into Google Account - Moto G Q&A, Help & Troubleshooting

I have Asian Retail Moto G. Recently an update to 5.02 popped up on the phone. I tried installing it, but it didn't work with clockwork bootloader. By the way, my bootloader is of course unlocked and the phone was rooted before the update. So I flashed the stock bootloader and installed the update. But then i couldn't get to the play store, it showed something like "Can't connect to the play store". To fix this i tried logging out the google account. And now I can't login at all. It says "Couldn't sign in. Can't establish a reliable connection to the server". I tried clearing cache of play store and play services, rolling back updates and disabling google apps. Nothing helped. What can I do now? I really need my google apps.
PROBLEM SOLVED. A clean reinstall of 5.0.2 helped.

woolywhale said:
I have Asian Retail Moto G. Recently an update to 5.02 popped up on the phone. I tried installing it, but it didn't work with clockwork bootloader. By the way, my bootloader is of course unlocked and the phone was rooted before the update. So I flashed the stock bootloader and installed the update. But then i couldn't get to the play store, it showed something like "Can't connect to the play store". To fix this i tried logging out the google account. And now I can't login at all. It says "Couldn't sign in. Can't establish a reliable connection to the server". I tried clearing cache of play store and play services, rolling back updates and disabling google apps. Nothing helped. What can I do now? I really need my google apps.
Click to expand...
Click to collapse
It has happened to me too, and, in my case, is 'cause I have a slow connection with Internet. Maybe can you connect in a fast WiFi.

JoaoMarcos said:
It has happened to me too, and, in my case, is 'cause I have a slow connection with Internet. Maybe can you connect in a fast WiFi.
Click to expand...
Click to collapse
My Internet is alright. And i tried to login at friend's place and it didn't work either.

Problem solved. I just did a clean reinstall of 5.0.2 from the computer and everything works fine.

Related

[Q] Can't download from Play Store via WiFi

Hello guys. This is my first post on the forum. My problem is that my phone running 4.2.1 can't install apps or any updates from Play Store via WiFi. I haven't tested downloading with 3G yet. When I click the "Install" or "Update" button in Play Store, the d/l bar pops up with the "Waiting on network" above. the d/l never starts. I think it is because of my phone and not the WiFi router because my old LG L3 running stock 2.3.6 has no problems. My phone is currently on the stock ROM and rooted but i've flashed custom ROMs before. I've tried many solutions on the Internet like deleting Play Store's updates, data and cache, but none works. I don't want to factory reset my phone. Can anyone fix this? Thanks in advance. And sorry for my bad English if there are any mistakes.

[PROBLEM] Cannot download certain apps from play store

Alright, I searched around for the past hour but I couldnt find an answer, so here goes!!
I have a Nexus 5 that I rooted and installed TWRP just this afternoon. When I tried updating SuperSU and hangouts and installing ES File Explorer the play store was stuck on the "Downloading" message and never downloaded the file. But updates of all other apps worked fine. I am on WiFi. I even tried installing other apps and they work fine.
Here is everything I've tried: Resetting apps preferences, removing and adding my google account, rebooting the phone, clearing play store cache.
Then for one last thing, I tried downloading the apps over 3G and hurrah they download fine!
So I'm guessing the issue is with my WiFi configuration, but my Mac works fine on the same WiFi connection, so please help me out here in identifying the problem!
TIA
Have same issues on gt9300, guess this is google's issue
I thought it was something wrong with my phone, glad to know it isn't. But still weird :|
Now i'm getting error 495 -_-
vaibhav.ravi said:
Now i'm getting error 495 -_-
Click to expand...
Click to collapse
Have you found this http://appslova.com/android-fix-error-495-in-google-play-store/
that didnt work tried all the suggestions

[Q] My apps don't automatically update anymore

Hi, I'm running 4.4.2 not rooted here. After installing the Amazon App Store and uninstalling it, my Google Play store apps don't automatically update themselves anymore even if I have them set to do so. What can I do to solve the problem?
Thanks.
lorez77 said:
Hi, I'm running 4.4.2 not rooted here. After installing the Amazon App Store and uninstalling it, my Google Play store apps don't automatically update themselves anymore even if I have them set to do so. What can I do to solve the problem?
Thanks.
Click to expand...
Click to collapse
With default Google Play settings app will update automatically when the phone network connected through wifi
Sent from my Moto G using Tapatalk
I know they should, but they don't. I've even tried bringing the Google Play app to the default version which comes with the Moto G and then re-updating it, but nothing changed. Apps only update if I open the Google Play app. Before they used to update whenever I connected to wifi.
Kinda solved it. I restored my Moto G to stock firmware 4.4.2, because apparently simply restoring factory settings wouldn't do the trick. Oh, well, I have a few apps installed anyway

[Q] Apps Stuck "Downloading"

Two days ago I decided to switch from cm12 nightlies to cm12s.
After performing a clean flash I was very pleased to see that I even had the option to restore the apps I had installed before. However, when trying to install those apps I encountered a problem. Because the apps would not download. They would say "Downloading"but it woult get stuck forever.
I had never experienced such problem before but so I thought it was the cm12s flash. So, I flashed back to the latest cm12 nightly I still had on my OPO with the hope that the problem would have vanished. Unfortunately it didn't.
MY PROBLEM:
When I try to install apps from the play store they get stuck in an endless loop of "downloading".
What I tried so far:
flashing back to a normal cm12 nightly
flashing cm11s and after that upgrading to cm12s (in cm11s the problem also persists, same for SOKP-rom to see if it would also persist in a different rom)
rebooting with and without superSU after flashing OS.
entirely wiping my phone (cache, dalvik cache, system, data) and flashing cm12/s
after the step above^, deleting the data and/or cache from "Google Play Services", "Google play Store", "Google Play Framework" (and if possible deleting updates so it goes back to factory app)
changing location settings
deleting google account and re adding it.
clearing Cache and Dalvik Cache multiple times
using the 1-Click installer from their forum
Tried to find the android_secure folder but could not find it. (even with hidden files disabled in windows)
Perhaps even more but I can't quite remember much more...
I experienced after flashing a new os multiple times that the problem is not really the play store and/or the apps in it. But I believe the problem is more with the "Google Play Services" because most of the apps I can update perfectly fine but the "Google Play Services" continuously refuse to update and get stuck at "downloading". Unfortunately that app is needed to be able to use e.g "Gmail".
Hopefully there are more people on this forum who have experienced this problem before and know how to fix it.
Got the same crap... It's been 2 days now with the Store stuck on downloading.
I have all the latest updates, Store, Services etc.
Also tried to disable the security section like Enterprise.
Nothing works.... This is driving me mad!!!
Anyone got a fix?
Nepturion said:
Got the same crap... It's been 2 days now with the Store stuck on downloading.
I have all the latest updates, Store, Services etc.
Also tried to disable the security section like Enterprise.
Nothing works.... This is driving me mad!!!
Anyone got a fix?
Click to expand...
Click to collapse
Somehow it fixed itself......
What cought my eye was that if it is not working, try downloading the app via 3g or at your friends house... For some reason it would sometimes not download via wifi but it would via 3g.
I hope this works for you aswel
hubert.hoeve said:
Somehow it fixed itself......
What cought my eye was that if it is not working, try downloading the app via 3g or at your friends house... For some reason it would sometimes not download via wifi but it would via 3g.
I hope this works for you aswel
Click to expand...
Click to collapse
I didn't get it working again, so I removed all data and reinstalled the rooted firmware for my device and just did a backup with the mybackup pro.
Somehow there was something with the system or the data, but it works now.

P20 pro - device is not certified in Play Store

After I updated to .161 (C432) via Hi Suite, Google Play store shows that my device is not certified??!! Everything works fine in store, I can download apps, update apps but I'm confused with this info.
On .159 everthing was fine.
Phone is with no root, no bootloader unlock, nothing. Everything is stock as I have from the first day i bought it.
Does anybody have the same issue?
EDIT: and suddenly problem is solved by itself after Play store is updated to new version... ghosts in my phone ?
Flash services firmware
Danchibald said:
After I updated to .161 (C432) via Hi Suite, Google Play store shows that my device is not certified??!! Everything works fine in store, I can download apps, update apps but I'm confused with this info.
On .159 everthing was fine.
Phone is with no root, no bootloader unlock, nothing. Everything is stock as I have from the first day i bought it.
Does anybody have the same issue?
EDIT: and suddenly problem is solved by itself after Play store is updated to new version... ghosts in my phone
Click to expand...
Click to collapse
clear the app's cache and data and reboot in recovery and wipe cache and recheck
Danchibald said:
After I updated to .161 (C432) via Hi Suite, Google Play store shows that my device is not certified??!! Everything works fine in store, I can download apps, update apps but I'm confused with this info.
On .159 everthing was fine.
Phone is with no root, no bootloader unlock, nothing. Everything is stock as I have from the first day i bought it.
Does anybody have the same issue?
EDIT: and suddenly problem is solved by itself after Play store is updated to new version... ghosts in my phone ?
Click to expand...
Click to collapse
it just that the Play Services need to updated to align with latest FW and SW update from OEMs
Problem is solved after Play Store upgraded to new version

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