[Q] Sound and Video Problem - Galaxy Tab 2 Q&A, Help & Troubleshooting

Hello~ >.< So I'm not really sure how to explain this problem much as I don't understand its origin, but I have been having a problem with my sound and video.
I don't really use my tablet for much except watching shows from apps like Viki, Hulu, Netflix, and YouTube, and I don't travel with it. Starting yesterday my sound began to act very weird... I had been on Netflix when I first noticed it and for some reason all of the voices were unusually deep. I had turned on my computer to check if it was just that video, but on my computer everything was normal. I tried to restart my tablet and then a new problem came up. Not only were my videos now producing no sound, but they also we're playing VERY fast.. what was supposed to be a 15 second ad became 2 according to the timer. Thinking again that it may just be Netflix, I tried other apps like Hulu for example. With Hulu, the video wouldn't really load at all. It played the ad as mentioned above, but when the video came up, the screen remained black and silent before telling me that Hulu has crashed. I tried this a few times, but no luck. Thinking over the possibility that the speaker blew out, I tried using three different types of headphones, and tried all of my apps again, but still nothing. I previously had looked up this problem, but I could not find a matching thread so I decided that whatever happened could be fixed by a factory reset, which I tried, but to just my luck, it did nothing.. again. Hoping it would just go away, I also tried leaving it alone for awhile x.x which was almost a given to not work... and now I'm completely out of ideas :/ Has anyone else experienced an issue like this and would know any way I could fix it? If possibly I'd really like to know how as I do not have the budget to buy a new one at the moment >.< If any additional information is required, please feel free to ask.
Edit: Also forgot to mention that my notification sound has stopped too >_< All volume is set a bit over half..

Biggest problem, not enough info. ........
On tablet itself.
Model, size, root/no root, custom or stock recovery, rom.
Network or WiFi only?
Pp.

Model: Samsung GT-P3113
Version: Android 4.2.2
Resolution: 600x976
CPU: 2 CORE
Wifi Only
No Root
Size: 3.55 In. Width
5.81 in Height
RAM: 1 GB
Processor: ARMv Processor rev 3
Stock Recovery
ROM:.. Not completely sure how to find this out >.< Sorry

Too much info. Lol.
If no rooting or flashing or custom roms to blame or point a finger to it could be your tablet is possessed! Just kidding. ¿
Sounds like it could be a physical hardware issue, processor, sound chip, motherboard, who knows.
It would not hurt to root and flash stock firmware and see if that fixes it (not if its hardware ) but may be worth a chance.
You could open up the tab and look for something loose or disconnected.
Only positive feedback may come from someone that had the exact same issue you have, it may be a long time before that happens.
Pp.

Related

More hardware issues...

When lower volume tones play or any audio through speakers that is not loud, speakers have static. Also speaker on left of tablet is quieter than speaker on right side of tablet.
Every once in a great while tablet powers itself off. Or its own apps that are installed by default have FC issues. After it goes into standby, wifi resets itself and takes a minute to reconnect. Wifi signal strength stock is very good!
have not tried headphone jack yet!
Also this is a big one... The built in microphone when recording any kind of audio has a low sensitive volume level. If the tablet is half a foot to a foot away from your face the microphone picks you up and records but the sensitivity is so low when you play it back you can barely hear it. Same goes for yahoo messenger using it for voice or video chat. If you put the microphone hole on bottom of tablet right by your mouth like an inch or so away, then it picks you up good and clear and is audible when you play it back or voice/video chat. Then this defeats the purpose because the tablet is to close to face to use the camera and mic up close at the same time.
Anyone else have these issues on their tablet?
thanks!
any fixes?
P.S. battery seems to drain pretty quickly while in use and also in standby mode probably since the wifi is having issues and not power saving anything. I do not know if this thing can go 8 hours or so watching a movie unless wifi is off and everything else is not running in background!
I'm not sure what the issue may be with your battery but I've had two of these and have gotten nothing but excellent battery life stock or otherwise. I would really look into seeing if something is hung in the background. I just took a flight and watched a movie and still had over 90% left afterwars and most people are reporting the same. One user reported an issue with ' cell standby' milking his battery but I know rothnic removed that in the zpad .3 version rom.
Good luck.
Sent from my GT-I9000 using XDA App
Could be a bad unit. Battery life is great. Sound quality too.
I am so impressed with the power, battery life and sound quality, I will wait & hope for a Tegra 2 phone by VZW.
So then is anyone having the same issues I am with the microphone recording volume being so low???
Yes my microphone blows. Battery is pretty impressive, but I agree the default programs FC a lot. I'm using Dolphin mainly for browsing and it gives me lots of "Error 400."
skyhawk21 said:
So then is anyone having the same issues I am with the microphone recording volume being so low???
Click to expand...
Click to collapse
Yes, mine is the same way.
P.S. Did you get your ViewSonic beta tester T-shirt yet?
Not yet! I would like one though! ViewSonic has gone down the tube like most companys. They use to be a great company with A+ support for their monitors and lcd screens. For a tablet made in china with so many problems that they slapped their sticker on and sold, this is making them look like crap.
I do not understand how apps on android can force close themselves! It means it has to do with memory allocation or bad memory that fails crc issues...
Maybe since the tablet has 512mb of ram and androind 2.2 aka froyo is not made to work with tablets with dual core cpus and an nvidia gpu that apps and there cache+data are getting lost in all the available memory and cannot be recovered so they crash.
For a microphone installed into a tablet you would think it would be more sensitive meaning louder and more volume without over doing it. Also installing speakers correctly at the same exact location on each side inside of tablet. Also equalizing the volume for each one.
Of course I will probably be returning this thing back to staples for two reasons.
1. If I did not own multiple pc computers and laptops this would not work in their place since its so unstable!!!!
2. by the time if they try to get the software right, gingerbread/honeycomb will be out next year. With that os out and about of course the new tablets with dual core cpus and using nvidia tegra 3 or 4 chipsets will be available besides dual core arm processors with dual core gpu chipsets.
400 dollars is a lot of money to beta test a hardware tablet that is not capable of running an older os that does not support it. If out of the box you could play videos, listen to music, browse the web, install apps and they all work, and nothing crashes and the tablet can stay on 24/7 being used or in standby, then this might be worth something. It does none of these things even after using whatever custom firmware and software you can find because the base operating system files were made for phones not tablets or pcs. The crappy apple Ipad works so well because they finally got the IOS to not only support the ipad but to actually run stable under everything even on a tablet which is just a vblown up ipod/iphone.
At least samsung with the galaxy s made it look like a big phone in the hardware arena so all apps work! and its got a great screen!!! To bad its a 7 inch phone hahaha!

[Q] Why is every unit different?

With EVERYTHING android (at least here) it seems like, "Well this may or may not work for you, because everyone's device is different" "It works for me just fine!! (but then you try and doesn't work, or vica-versa)
What about the devices in the Same chain, is different enough to break software so easily, as opposed to something like.. linux desktop or windows, where almost everything that works for one person works for all.
Is it just poor quality control? do they change hardware everytime a new B* series is released?
Just my two cents and pondering.
At least 50% of the time the person who it does not work for has done something wrong or does not have the right prerequisits on their device.
Other than that all chips are slightly different and have different faults that would not show up in normal use but here where the devices are pushed to the limit those flaws come out.
And the thing about the different devices is that asus changed the secure boot key in the B70-80's making some things not work. And the 101g has different hardware causing even further problems
No 2 microchips are the same. One might be able to handle higher voltage than the other, while the other might be able to handle higher frequency than the first etc etc.
So from what I take it's nearly impossible to get 2 CPU chips exactly the same, plus different bootkeys and hardware plus user error = Different experience.
Where I take this from is, when on HC my tf was disasterous, never held a charge through sleep, randomly froze, rebooted, deleted things.. Etc.. When I got ICS update. Blam! Fixed everything, but everyone else seems to have had everything broken.
Thing O Doom said:
When I got ICS update. Blam! Fixed everything, but everyone else seems to have had everything broken.
Click to expand...
Click to collapse
Considered yourself lucky...
Perhaps you have the perfect match between hardware and software(ICS)..
Love made in heaven..
Truly Truly. Can anyone else report that ICS Fixed anything?
Well, everything is slightly smoother, and netflix doesn't lag anymore for me..
but my transformer has always kicked ass compared to the transformers reported here.. (except for the ****ty speaker which i normally don't use anyway).
asdfuogh said:
but my transformer has always kicked ass compared to the transformers reported here..
Click to expand...
Click to collapse
What B# series do you have, mabye there's a sort of connection. I have a B70 Tablet and it's screamin good.

[Q] TF300 glitches? Advice please

My mother in law has a TF300 that has been really glitchy, so much so that it was basically unusable (the 4.2 update seems to have made it better, but still not perfect).
Her biggest issue has been sporadic touchscreen non-responsiveness. She thinks that this might be worse when connected to the internet (some app working in the background/updating?). Today she also had it where she couldn't use the screen while connected to the keyboard, but when she disconnected the keyboard it started working again, but that may have been a fluke.
In addition, there are times when it will act as if you've pressed an on screen button, even though your hand was nowhere near said button (almost like a ghosting effect on a keyboard, when the computer is running slow)
I've got the tablet with me for a few hours and I'd like to help her get it to the point where it's working normal again. Any thoughts or advice would be appreciated.
Almost as soon as I mentioned the on screen buttons, it started acting up.
Sent from my YP-G70 using xda app-developers app
Did it just start or has it been doing it since day 1? Go to settings, then Backup & Reset under Language & Input and do a Factory data reset.
That's the fist step in finding the problem. Bad side she will loose all saved data so save it to a pc.
4.2.1 update rolling out
hmm is that a galaxy player 5.0
I can't remember how long it's been giving her issues, but it has been a while. Multiple factory resets haven't fixed it. In the time I've been tinkering with it I've disabled some of the bloatware and turned off Auto Updates from the Play Store, so we'll see if those help in any way.
I've also noticed that the notification bar keeps getting stuck (either up or down). It looks like rotating it helps fix that, but still that's less than ideal...
Ah, the joys of being tech support :silly:
I've got it hooked up to my laptop in an attempt to use LogCat to help debug, but I'm not sure if I'm seeing anything consistent enough to label it as the cause of her troubles. Still, a resource available if anyone knows what I should be looking for there.
R3Z4545 said:
hmm is that a galaxy player 5.0
Click to expand...
Click to collapse
Yes, yes it is
If it's under warranty then send it back. Hopefully she hasn't had it over a year.
If it were mine it would've already been in the mail. Since its not unlocked and factory reset aren't working there's not much else that can be done without voiding the warranty.
Sent from my LG-LG855 using Xparent SkyBlue Tapatalk 2
is there a screen protector on it?
My TF300 always the same thing whenever there was background IO, even with Android 4.1.
Turning off the useless syncing and auto Play Store updates do help.
Also check to see if the storage has been filled. IO performance is also decreased by having a relatively filled flash.
So having disabled the Auto Updates from Google Play seems to have made a world of difference. I'm surprised background IO took so much out of the tablet, since it's running on a quad core, but oh well. Thanks for the suggestions everyone!

Versus TouchTab 8DC Review : Do not buy

The tablet it'self is initially impressive. The textured back gives a nice grippy feel and overall impressions are that it's a good value-for-money tablet.
Jelly bean / 16GB storage / 1GB ram / IPS screen / Mini-SD / Mini-HDMI / Google Play Store
A few bits of bloatware - Angry birds etc. But basically stock Jelly bean
For £139 its seems quite reasonable.
However, after a few days the screen had failed, so back to Currys it went.
Then it went again. This time I worked out what the problem is. You can turn the brightness of the screen down to pitch black. When in this state you cannot then make the screen bright again. It's effectively useless.
I was talked through re-flashing the device by versus and it worked again.
I contacted them again to ask how this bug was going to be fixed - There doesnt seem to be an OTA updater for jelly bean (you have to use a USB cable and RockChip flashtool) and I was told
"The option to reduce the brightness down to zero is not a fault its an option. As long as you don't reduce the brightness to zero you should be fine"
This is totally unacceptable for any tablet, budget or not. It's not an "option" to disable your tablet. It's an outright bug.
Since then I have found the tablet in this state, without me touching the brightness, three times. So there is obviously something else which sets the brightness to zero.
TL : DR
Do not buy! It has a bug which disables the tablet, which Versus refuse to admit is a bug.
RedMist said:
The tablet it'self is initially impressive. The textured back gives a nice grippy feel and overall impressions are that it's a good value-for-money tablet.
Jelly bean / 16GB storage / 1GB ram / IPS screen / Mini-SD / Mini-HDMI / Google Play Store
A few bits of bloatware - Angry birds etc. But basically stock Jelly bean
For £139 its seems quite reasonable.
However, after a few days the screen had failed, so back to Currys it went.
Then it went again. This time I worked out what the problem is. You can turn the brightness of the screen down to pitch black. When in this state you cannot then make the screen bright again. It's effectively useless.
I was talked through re-flashing the device by versus and it worked again.
I contacted them again to ask how this bug was going to be fixed - There doesnt seem to be an OTA updater for jelly bean (you have to use a USB cable and RockChip flashtool) and I was told
"The option to reduce the brightness down to zero is not a fault its an option. As long as you don't reduce the brightness to zero you should be fine"
This is totally unacceptable for any tablet, budget or not. It's not an "option" to disable your tablet. It's an outright bug.
Since then I have found the tablet in this state, without me touching the brightness, three times. So there is obviously something else which sets the brightness to zero.
TL : DR
Do not buy! It has a bug which disables the tablet, which Versus refuse to admit is a bug.
Click to expand...
Click to collapse
Sorry this is not a bug and can be easily reset if set to low. It was also solved with a ota update that it also can do when you state it can not. This was a very unfair post. Posted this a bit late though but people should know this was an unfair post!
arnookie said:
Sorry this is not a bug and can be easily reset if set to low. It was also solved with a ota update that it also can do when you state it can not. This was a very unfair post. Posted this a bit late though but people should know this was an unfair post!
Click to expand...
Click to collapse
Firstly, there was no easy way to reset this. You HAD to reflash to reset.
Secondly, at the time of writing there was no firmware that fixed this issue.
Lastly, at the time of writing there was no OTA. There was not even a "Check for updates" in the settings. When this bug was reported, it had to be done via a download from Versus and connecting up via USB cable. Maybe the update included an OTA option. /Shrugs
If it "wasn't a bug" why did they fix it? BTW, I was probably the very first person in the UK to install this fix.

Faulty speaker or bad bluetooth connection?

Several months ago I got an Insignia Alarm Clock/Speaker from Best Buy. It was $20 bucks - a total steal! It sounded great and has been working fine.
However, in the last week, whenever I play music from my tablet or phone every the music will skip or stutter. I have not done anything new to the tablet or speaker that would cause this (that I know of). The phone seems to play the music for longer before there's an issue, but not by much. Weirdly, I've noticed it's more prone to dropping out during a quiet lull in the music. I listen to a lot of instrumental music and whenever one instrument is playing alone, like a piano, it almost seems like the speaker mutes itself inbetween notes. It's hard to explain and super bizarre.
I've tried restarting the speaker, the tablet, reconnecting the Bluetooth - nothing has worked so far. My tablet is fairly old - a Galaxy Tab S - but my phone is a brand new Pixel 3 XL. It'd be odd if the speaker was failing already, but at least it'd be some kind of explanation. It's driving me bonkers. I can post some recordings of what I'm hearing if that will help anyone understand what I mean.
Any suggestions would be greatly appreciated!
greycobalt said:
Several months ago I got an Insignia Alarm Clock/Speaker from Best Buy. It was $20 bucks - a total steal! It sounded great and has been working fine.
However, in the last week, whenever I play music from my tablet or phone every the music will skip or stutter. I have not done anything new to the tablet or speaker that would cause this (that I know of). The phone seems to play the music for longer before there's an issue, but not by much. Weirdly, I've noticed it's more prone to dropping out during a quiet lull in the music. I listen to a lot of instrumental music and whenever one instrument is playing alone, like a piano, it almost seems like the speaker mutes itself inbetween notes. It's hard to explain and super bizarre.
I've tried restarting the speaker, the tablet, reconnecting the Bluetooth - nothing has worked so far. My tablet is fairly old - a Galaxy Tab S - but my phone is a brand new Pixel 3 XL. It'd be odd if the speaker was failing already, but at least it'd be some kind of explanation. It's driving me bonkers. I can post some recordings of what I'm hearing if that will help anyone understand what I mean.
Any suggestions would be greatly appreciated!
Click to expand...
Click to collapse
Try booting to recovery and wipe the cache partition, if that doesn't solve the issue then the issue is deeper or it might be because the speaker has low quality hardware/software(doubtful, but possible). More than likely, it's something else that you have installed on the device(s) causing this. You can try booting your phone or tablet into "safe mode", this mode only loads the preinstalled app that came with the device, if the issue is not present while in safe mode, then you know it's caused by something that you installed. If it is still present while booted into safe mode, then it might be caused by something that came pre-installed on the device running in the background, youd have to start experimenting by disabling system apps until you find the culprit causing the issue.
NOTE: Disabling system apps can cause serious issues with device functionality so be careful which ones you disable.
Sent from my LGL84VL using Tapatalk

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