Related
Device:
Droid Razr MAXX HD - Stock Factory Phone - Unrooted, nothing been touched. - VERIZON
What happened:
Updated to JB last week. Was a little too glitchy for my liking so I was going to factory data reset and clear the cache.
Problem 1: Failed Reset
Hit Factory Data Reset, phone starts up green android on screen with twirling blue stuff. Progress bar at bottom. Sits there for hours and nothing ever happens. Pulled SD card to see if that helped and tried again. Nothing.
Problem 2: Can't get into Recovery
I power the phone on and hold vol + & vol -, select recovery then get red moto logo then the same screen from problem 1. I hit Vol - then Vol + to try to get into recovery and it doesn't work. It just says ge 0/0 Formatting /data... Again, nothing.
Problem 3: It's reset, but if you shut the phone off you get problem 1 again.
Power on with vol + & - and I select any other option the phone will boot up and will activate for the first time. Sometimes it will find the network, sometimes the network and battery symbol will have question marks. The problem is, when the phone shuts off or restarts you get problem 1 again. Then if I select any of the options with vol+ & - it resets the whole phone.
Any ideas on how I could fix this other than throwing it on the pavement? All this from a factory data reset on a stock unmolested phone.
Glad to see it's not just me then man. Same problem with my Razr HD. Mine was rooted, but stock apart from that. I had been worried that perhaps it was because I'd been too dumb to remove (or better yet, actually protect) bits and pieces like SuperUser and they were annoying it or something.
Get exactly the same problems as you, haven't yet been able to figure out what's wrong. Called Motorola, erm, no, I'm not able to send my phone in, I kinda need it!
Just a note though with the first part of your problem...
Problem 1: Failed Reset
Hit Factory Data Reset, phone starts up green android on screen with twirling blue stuff. Progress bar at bottom. Sits there for hours and nothing ever happens. Pulled SD card to see if that helped and tried again. Nothing.
I'll bet you that if you watch really closely, just before the screen goes blank, you'll see the android laying down with the red exclamation above him. At least I do.
Have also experimented with all the boot options, and also tried redoing the reset from the settings menu. No dice.
I'm guessing that because you've got a Maxx, you'll have a totally different service provider too.
planeray said:
Glad to see it's not just me then man. Same problem with my Razr HD. Mine was rooted, but stock apart from that. I had been worried that perhaps it was because I'd been too dumb to remove (or better yet, actually protect) bits and pieces like SuperUser and they were annoying it or something.
Get exactly the same problems as you, haven't yet been able to figure out what's wrong. Called Motorola, erm, no, I'm not able to send my phone in, I kinda need it!
Just a note though with the first part of your problem...
Problem 1: Failed Reset
Hit Factory Data Reset, phone starts up green android on screen with twirling blue stuff. Progress bar at bottom. Sits there for hours and nothing ever happens. Pulled SD card to see if that helped and tried again. Nothing.
I'll bet you that if you watch really closely, just before the screen goes blank, you'll see the android laying down with the red exclamation above him. At least I do.
Have also experimented with all the boot options, and also tried redoing the reset from the settings menu. No dice.
I'm guessing that because you've got a Maxx, you'll have a totally different service provider too.
Click to expand...
Click to collapse
Thanks for the advice but unfortunately I don't have the android with the !. If I did, I would probably be able to get into recovery. Good luck!
Have you tried to fastboot the phone?
You might lose your data, but you've already tried a factory reset. Here's what to do:
1) Download the Motorola USB drivers from here - https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
2) Download RSDLite 6.0 from here - https://hotfile.com/dl/174582400/60ad26d/RSDLite_6.0.rar.html
3) I take it you're on VZW, so download the Jelly Bean fastboot file from here - http://sbf.droid-developers.org/vanquish/VZW_XT926_4.1.1_9.8.1Q_39_VQW_CFC.xml.zip
4) Boot the phone up in fastboot mode - Turn phone off completely, on power on hold VOL+ and VOL- and press power, that should load a menu. Select "AP Fastboot"
5) Plug the phone into the PC and it should detect in RSD Lite, load the file you downloaded and flash the phone
This shouldn't ruin your warranty status, but nothing is official. I've never done this with the newer Motorola HD phones (since I don't have one yet...) but I have done this many times on many different Motorola Devices like RAZR (OG) and Droid 4, and Droid 3, etc. I'm pretty sure it'll work fine for you.
If you have anymore troubles let me know.
Good luck!
This info should be in a sticky, or a FAQ or something, very useful.
danifunker said:
Have you tried to fastboot the phone?
You might lose your data, but you've already tried a factory reset. Here's what to do:
1) Download the Motorola USB drivers from here - https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
2) Download RSDLite 6.0 from here - https://hotfile.com/dl/174582400/60ad26d/RSDLite_6.0.rar.html
3) I take it you're on VZW, so download the Jelly Bean fastboot file from here - http://sbf.droid-developers.org/vanquish/VZW_XT926_4.1.1_9.8.1Q_39_VQW_CFC.xml.zip
4) Boot the phone up in fastboot mode - Turn phone off completely, on power on hold VOL+ and VOL- and press power, that should load a menu. Select "AP Fastboot"
5) Plug the phone into the PC and it should detect in RSD Lite, load the file you downloaded and flash the phone
This shouldn't ruin your warranty status, but nothing is official. I've never done this with the newer Motorola HD phones (since I don't have one yet...) but I have done this many times on many different Motorola Devices like RAZR (OG) and Droid 4, and Droid 3, etc. I'm pretty sure it'll work fine for you.
If you have anymore troubles let me know.
Good luck!
Click to expand...
Click to collapse
Thank you for this info but unfortunately this doesn't work on my phone either. Computer will not recognize the phone. I did everything as suggested. I got to load the file and it fails almost instantly.
bdbaity said:
Thank you for this info but unfortunately this doesn't work on my phone either. Computer will not recognize the phone. I did everything as suggested. I got to load the file and it fails almost instantly.
Click to expand...
Click to collapse
That means we need the right drivers. Try downloading the other USB drivers from the Motorola site. Also what OS are you using?
Sent from my XT894 running ICS
danifunker said:
That means we need the right drivers. Try downloading the other USB drivers from the Motorola site. Also what OS are you using?
Sent from my XT894 running ICS
Click to expand...
Click to collapse
Windows 8
bdbaity said:
Windows 8
Click to expand...
Click to collapse
Yes... I'm really not surprised. I have had major driver issues with Android devices on Windows 8.
When you plug in the phone through fastboot mode, can you take a screenshot of your device manager? Try to double click on the device and locate the Motorola fastboot device.
Sent from my asus_laptop using Tapatalk 2
danifunker said:
Yes... I'm really not surprised. I have had major driver issues with Android devices on Windows 8.
When you plug in the phone through fastboot mode, can you take a screenshot of your device manager? Try to double click on the device and locate the Motorola fastboot device.
Sent from my asus_laptop using Tapatalk 2
Click to expand...
Click to collapse
Smart man.... That was the first thing I did was look in device manager and it was a mess while the phone is in fastboot. Computer recognizes the phone fine while it's powered booted up and on. I can get RDLite to find it and try to start and force the file to the phone but the moment it goes into fastboot it fails every time. I got Verizon sending me another phone today.... I appreciate your help on this... I'd buy you a beer if I could! :highfive:
bdbaity said:
Smart man.... That was the first thing I did was look in device manager and it was a mess while the phone is in fastboot. Computer recognizes the phone fine while it's powered booted up and on. I can get RDLite to find it and try to start and force the file to the phone but the moment it goes into fastboot it fails every time. I got Verizon sending me another phone today.... I appreciate your help on this... I'd buy you a beer if I could! :highfive:
Click to expand...
Click to collapse
No problem. I'm going to look for ways to fix this Windows 8 driver issue. I've had problems with nexus 7, Galaxy S, Motorola phones, etc...
Sent from my XT894 running ICS
I am on a Verizon Razr Maxx HD (xt926). This all started when I decided to cleanly flash the newest version of CM10.2. I had been running it before. I wanted to start from a blank slate, so I went into TWRP and did the format wipe. Installed the newest CM10.2 nightly and gapps. This went fine and I booted into the ROM and started recovering all of my stuff. I installed F-droid and AdAway, and rebooted for that. The phone never got past the Bootloader Unlocked warning screen. I turned it off and went into TWRP to try some things. I tried to fix permissions, but it failed, referencing something to do with fdroid. I wiped again and reinstalled CM, but I still couldn't get past the Bootloader Unlocked warning.
I booted into TWRP again and wiped what I could, and accidentally wiped my external SD, and I had no card readers lying around to get the ROM zips back onto it. I downloaded the Razr HD utility, used the batch file, and tried to flash the stock rom through fastboot, but it got stuck in some kind of loop and would not flash correctly. I then tried to do it manually, but got some sort of buffer error. I tried again, and it started ok but I never saw it actually finish flashing.
By this time I finagled the ROM zips onto the SD card and stopped the fastboot and booted into TWRP. I did another set of wipes, and rebooted into TWRP again. I flashed the CM and Gapps. The ROM booted fine from TWRP and I was able to start setting up my account again. I tried rebooting after the initial setup just to see if it was working correctly, and was met with the fastboot screen with fastboot reason: Flash failed. I rebooted into TWRP from there, and tried to boot normally, but it still brought me to the fastboot. I went to the boot menu and tried the normal boot selection, and now my phone is stuck on the Bootloader Warning screen and now it won't even turn off when I hold the power button.
I have no idea what is going on, or why I could get to the working ROM once but not again. Does anyone know anything that could help me?
Kopiok said:
I am on a Verizon Razr Maxx HD (xt926). This all started when I decided to cleanly flash the newest version of CM10.2. I had been running it before. I wanted to start from a blank slate, so I went into TWRP and did the format wipe. Installed the newest CM10.2 nightly and gapps. This went fine and I booted into the ROM and started recovering all of my stuff. I installed F-droid and AdAway, and rebooted for that. The phone never got past the Bootloader Unlocked warning screen. I turned it off and went into TWRP to try some things. I tried to fix permissions, but it failed, referencing something to do with fdroid. I wiped again and reinstalled CM, but I still couldn't get past the Bootloader Unlocked warning.
I booted into TWRP again and wiped what I could, and accidentally wiped my external SD, and I had no card readers lying around to get the ROM zips back onto it. I downloaded the Razr HD utility, used the batch file, and tried to flash the stock rom through fastboot, but it got stuck in some kind of loop and would not flash correctly. I then tried to do it manually, but got some sort of buffer error. I tried again, and it started ok but I never saw it actually finish flashing.
By this time I finagled the ROM zips onto the SD card and stopped the fastboot and booted into TWRP. I did another set of wipes, and rebooted into TWRP again. I flashed the CM and Gapps. The ROM booted fine from TWRP and I was able to start setting up my account again. I tried rebooting after the initial setup just to see if it was working correctly, and was met with the fastboot screen with fastboot reason: Flash failed. I rebooted into TWRP from there, and tried to boot normally, but it still brought me to the fastboot. I went to the boot menu and tried the normal boot selection, and now my phone is stuck on the Bootloader Warning screen and now it won't even turn off when I hold the power button.
I have no idea what is going on, or why I could get to the working ROM once but not again. Does anyone know anything that could help me?
Click to expand...
Click to collapse
Try the solution in the last few posts on this thread. http://forum.xda-developers.com/showthread.php?t=2465695
I hope you get more knowledgeable advice than mine but, were I in your situation, my primary goal would be to get back to STOCK. Forget CM and modding for now. Either through TWRP or through the recovery settings on the phone itself I'd get to where I could do a factory reset. If you're continuously able to boot into TWRP I don't see how your phone could be bricked. My experience is, if I can get a phone to do ANYTHING I've got a shot at figuring out how to get out of whatever mess I've created. I don't know if this could be a factor but I'd put in a different micro SD card too, in case there's something on the card you've got in there.
Just an update. So, I got it to go back to fastboot this morning and I tried using the Razr Utility to flash back stock and stock recovery, but I got a "Failed" line with the reason "Remote Failure". Not sure what that's about. When it reset it got back to the Cyanogenmod boot graphic, but it never started. I left it there for a good 12 minutes.
Right now it's sitting in TWRP. I'm going to let it charge to 100% (it was a little less when I tried all of this) and attempt it again at 100% battery. Thanks for the help so far!
So, I tried using the Razr Utility to flash the system, kernel, radio and for system it was unsuccessful (something about too many threads or strings, something to that effect), but the rest said OK. Now my phone doesn't seem to turn on. My computer still makes the device plugged in sound when it's plugged/unplugged, but I cannot get the screen to show anything or seem to turn on the phone.
Is this it? Is it... bricked!? ;-;
Edit: I ordered the Factory Adapter as a last resort sort of thing. This is lame.
Edit Edit: I've seen the boot logo since my last edit! But... it's not coming back and I still can't even bring up the bootloader. I don't know why it will sometimes turn on or sometimes not. In any case, I'm now hopeful that not ALL is lost.
Bottom line, the adapter will allow you to fix your phone and flash the stock FXZ in RSD Lite or fastboot and get back to a clean slate and start over.
That's why we went to the trouble of making them!
cellzealot said:
Bottom line, the adapter will allow you to fix your phone and flash the stock FXZ in RSD Lite or fastboot and get back to a clean slate and start over.
That's why we went to the trouble of making them!
Click to expand...
Click to collapse
That's the plan! One odd thing happening now... My phone's screen isn't showing anything, so I assumed it was off. I left it unplugged and went to see a movie..... and the phone is still warm. This leads me to believe the phone is still drawing power, for some reason... God this is weird. I'll wait for the adapter and try again. Thanks for the help!
cellzealot said:
Bottom line, the adapter will allow you to fix your phone and flash the stock FXZ in RSD Lite or fastboot and get back to a clean slate and start over.
That's why we went to the trouble of making them!
Click to expand...
Click to collapse
according to the packaging on mine from tbh a chinaman made it, just sayin
Yes, we designed them and contracted through our US supplier who produced all of our cables who, in turn, had them produced in China according to our specifications. There is no longer any injection molded plastic production done in the US that can work at this small scale for affordable rates.
Sorry...that's the way the world works these days.
cellzealot said:
Yes, we designed them and contracted through our US supplier who produced all of our cables who, in turn, had them produced in China according to our specifications. There is no longer any injection molded plastic production done in the US that can work at this small scale for affordable rates.
Sorry...that's the way the world works these days.
Click to expand...
Click to collapse
thanks for making it either way, better to have and not need.
havent had to use it so far
bweN diorD said:
thanks for making it either way, better to have and not need.
havent had to use it so far
Click to expand...
Click to collapse
You're welcome! They are definitely the best $10 investment you can make in any Motorola phone.
Next time you want to invest many thousands of dollars of your own money in a wild, hairbrained scheme to help a bunch of anonymous people on the internet fix their phones that they recently finished destroying themselves, let us know...we have just the plan!
cellzealot said:
You're welcome! They are definitely the best $10 investment you can make in any Motorola phone.
Next time you want to invest many thousands of dollars of your own money in a wild, hairbrained scheme to help a bunch of anonymous people on the internet fix their phones that they recently finished destroying themselves, let us know...we have just the plan!
Click to expand...
Click to collapse
how many thousands, and whats the plan?
I got the Factory Adapter and used RSD Lite to flash stock. And it works! Yay! It's starting up reliably and everything.
Except... it won't start up without the cable attached, and the battery icon has a big question mark on it. It also won't connect to the cell network (but does connect to WiFi). What do I do now?
Edit: So I noticed that while the battery status said "Unknown", it did go from 2% to 3% charge level when I plugged it in normally for a little. My plan at the moment is to try leaving it plugged in for a while and then try taking the OTA update to see if that fixes everything. Good plan?
Edit Edit: Never mind! I just had to let it charge for a bit. It seems to be back in working order, now! Thank you so much for all the help everyone!
That is exactly what is supposed to happen. Congrats on fixing your phone!
The factory cable/adapter does not charge the device but powers it directly, allowing it to boot no matter what state the battery is in or even without a battery at all.
You cannot charge in bootloader, which is why the cable/adapter is so valuable. Once the device can boot/charge normally then you are all set.
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you try flashing factory images?
ryukiri said:
Did you try flashing factory images?
Click to expand...
Click to collapse
Yeah, that was what I flashed :/
If you can get into fastboot you "should" be able to flash stock images... Obviously this will revert any root and you will need to flash TWRP/CWM recovery after.
I assume you have a Windows PC with fastboot/adb setup and all drivers etc..
- Download latest "stock" hammerhead images (I cannot post links due to XDA rules... so: "developers.google.com/android/nexus/images#hammerhead"
- Extract the .tgz archive contents on your PC into a folder
- Boot the N5 into fastboot and plug USB cable from phone into your PC
- Go to the folder with the extracted files and run the "flash-all.bat" script on Windows
**Hopefully at this point your device will start to respond.. I.e, on fastboot screen, at the bottom you will see "writing" or something, as the script runs on the command window on your PC.**
If this works, you should be able to reboot once complete and then wait to see if you can get back into your phone.. then you can fastboot again and flash custom recovery, and then whatever rom.
If however you have a hardware issue (i.e, even after the above process it fails) then I am not sure what you could do... I guess ensure it has a complete charge. If you can get into fastboot and the buttons are responsive then it should not be a faulty power button.
Hope this helps :good:
Have you tried a simple factory reset? Reason I ask is it was working fine so sounds like something needs "flushing out" clear cache etc.
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you choose the right model and firmware before you flash in WugFresh NRT?
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
howard bamber said:
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
Click to expand...
Click to collapse
Hello! I am apologize for that I didn't read the OP carefully. This happened to me once in that particulary way, but it was immediately after flashing. OP says that it happened suddenly, without reason. So now I am the one, who doesn't read, right? Sorry for that.
Regards, Zagor
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
kyle313 said:
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
Click to expand...
Click to collapse
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
theesotericone said:
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
Click to expand...
Click to collapse
I was actually able to relock the phone.
Luckily I called google and they're going to send me a replacement.
If anyone else has any other ideas, I'll still take them...I'd rather not be without a phone for the next week!
You won't be without a phone - they are sending a refurbish unit to you , putting a block on your credit card and waiting for you phone to arive at them. Once that happens they will release the funds.
Hello everyone:
This is the first time I ask for help on the Nexus 5. I read the couple of post about boot loop, but they could not help me. What happened was that I was checking some link on the browser and all of the sudden the phone restarted, I saw the google logo then the four color dots and it stayed there for ever. I check for info on how to deal with the problem and tried the power button plus the volume down (-) to get into the loader. After I was on the loader I tried unsuccessfully all the different menus that come with it, i.e., Start, Reboot, Restore, Power off. The only one that produces any result is the power off with which I can just turn the device off. I have had the phone since November 2013 and it is untouched, original google phone. It updated to os 5 a few months ago and there was no problem with it. I wanted to restore it to factory settings but as mentioned before the phone will not let me in. Is there any other way I could try to access it to restore? Thanks for your help.
Do a search for nexus factory images. You'll have to unlock your boot loader and then follow the instructions on that page.
Sent from my Nexus 5 using Tapatalk
Thanks but...
ldubs said:
Do a search for nexus factory images. You'll have to unlock your boot loader and then follow the instructions on that page.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thank you Idubs for the help, I am still reading and got stuck on the following:
I got an HP Envy 17 with windows 8.1 and I am trying to follow this instructions to get the Universal Naked Drivers install put can get this to appear:
To Install on Windows 8, you must additionally disable driver enforcement
- From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the - -- pop-out bar to appear, then click the Gear icon).
- Click ‘More PC Settings’.
- Click ‘General’.
- Scroll down, and click ‘Restart now’ under ‘Advanced startup’.
- Wait a bit.
- Click ‘Troubleshoot’.
- Click ‘Advanced Options’
- Click ‘Windows Startup Settings’
- Click Restart.
All that is on bold can't be access. The closest I get is to Restart and the laptop restarts, which makes me loose everything and no driver can get installed.
Any suggestions?
Using Win 7 computer
After hours of no go with Win 8.1, I finally tried my old Win 7 pc. I got android sdk installed per instructions on this thread:
http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
I can get to the point where I type fastboot oem unlock, and the phone shows it's unlocked, then I am supposed to type fastboot reboot. The phone reboots and stays on the permanent boot loop. I waited 30 minutes and nothing. Is it something I am doing wrong or the phone is toasted? I will like to know before I send it to Google for repairs as it is not in warranty any more and they will probably charge me what the phone was worth in the begining. Any ideas?
Put it back in fastboot mode and flash the factory images using the instructions from the page where you downloaded them.
Sent from my Nexus 5 using Tapatalk
@abyss1957 what happens when you flash a kitkat rom?
Frustrated
Hi:
I did a flash-all per instructions and the phone will not accept it. I unlock the phone, at least it says so on the display, when I give it the command the first thing it does is it reboots the loader and gets locked again. From there on the whole operation fails because it says it can not write to a lock device. I am using the adb program with the windows 7 command line. I think I will let google play with it if is not to costly, anyway I have to call them tomorrow to find out what happened with the shipping labels and instructions they were going to send.
abyss1957 said:
Hi:
I did a flash-all per instructions and the phone will not accept it. I unlock the phone, at least it says so on the display, when I give it the command the first thing it does is it reboots the loader and gets locked again. From there on the whole operation fails because it says it can not write to a lock device. I am using the adb program with the windows 7 command line. I think I will let google play with it if is not to costly, anyway I have to call them tomorrow to find out what happened with the shipping labels and instructions they were going to send.
Click to expand...
Click to collapse
If the bootloader is re-locking itself it's a classic sign of an emmc failure. Sorry man you've done all you can. See if Google will still warranty it. Keep asking to talk to a higher level of costumer service if they say no. Sometimes they can be really generous about out of warranty phones.
Thanks all
I tried today to revive the phone again by doing it per bitdomo thread:
http://forum.xda-developers.com/goo...orial-how-to-flash-factory-images-lg-t2713833
After it got to about 6% is failed and the message was: userdata erase failed, and from there nothing happened. I guess it is really toasted. Thanks anyway for all the help all I can say is that I know today more than I did yesterday thanks to the great site. You all have a nice day. :laugh:
abyss1957 said:
I tried today to revive the phone again by doing it per bitdomo thread:
http://forum.xda-developers.com/goo...orial-how-to-flash-factory-images-lg-t2713833
After it got to about 6% is failed and the message was: userdata erase failed, and from there nothing happened. I guess it is really toasted. Thanks anyway for all the help all I can say is that I know today more than I did yesterday thanks to the great site. You all have a nice day. :laugh:
Click to expand...
Click to collapse
Don't give up yet..... Look at my post http://forum.xda-developers.com/goo...p-lollipop-t3098632/post60491129#post60491129
I was in a similar situation and managed to fix my phone. Give it a try :good:
Thanks a lot eross
Thanks for the post, unfortunately I tried to flash it a couple of times after I posted my last and nothing happened. Always stuck at 6%, so I finally send it to LG for repairs. It should be back next week. Mine never allowed me to write anything to it, maybe a component bad. They send me an email with the charges for the repair but never said what was really bad with it, except that it was on a start up loop (like I didn't knew that). Anyways thanks to all for the help it was a real learning experience. :good:
Don't give up yet read a post above
LG is a waste of money
Hi all,
I recently imported a used Japanese Pixel 4a (I wanted the jp-exclusive "Barely Blue" model), and immediately upon receiving it, installed LineageOS 19 on it.
The phone originally came in with some form of android 12 (I didn't check that very precisely unfortunately, could have been 12.0 and not 12.1)
Installing LineageOS went mostly fine, the phone managed to boot and I was able to use it for a few hours ... then wifi and mobile data stopped working. I thought rebooting would fix that, so I tried rebooting, but the phone never rebooted completely.
I've tried a lot of things to get it back to a working state :
Flash LineageOS again
Flash Google's Factory Image for the last 12.1
both via the online tool AND the flash-all.sh script
both on slot A and B
also tried the very old 10.0.0 JP-carrier-specific image
with a different USB cable
on a different USB2 port on my computer
on a USB3 port on my computer
Flash Google's Full OTA Image for the last 12.1
by using fastboot to boot into lineageos's recovery image
At one point in my attempts at making it work it even displayed the "Your device is corrupt" error message (it's now gone btw).
My phone is now in a state where I can reach fastboot, but everytime I try booting up any ROM (Google or LineageOS), it shows the boot animation for something like 2 seconds then shuts down.
Any help you guys could provide would be awesome
Stepland said:
Hi all,
I recently imported a used Japanese Pixel 4a (I wanted the jp-exclusive "Barely Blue" model), and immediately upon receiving it, installed LineageOS 19 on it.
The phone originally came in with some form of android 12 (I didn't check that very precisely unfortunately, could have been 12.0 and not 12.1)
Installing LineageOS went mostly fine, the phone managed to boot and I was able to use it for a few hours ... then wifi and mobile data stopped working. I thought rebooting would fix that, so I tried rebooting, but the phone never rebooted completely.
I've tried a lot of things to get it back to a working state :
Flash LineageOS again
Flash Google's Factory Image for the last 12.1
both via the online tool AND the flash-all.sh script
both on slot A and B
also tried the very old 10.0.0 JP-carrier-specific image
with a different USB cable
on a different USB2 port on my computer
on a USB3 port on my computer
Flash Google's Full OTA Image for the last 12.1
by using fastboot to boot into lineageos's recovery image
At one point in my attempts at making it work it even displayed the "Your device is corrupt" error message (it's now gone btw).
My phone is now in a state where I can reach fastboot, but everytime I try booting up any ROM (Google or LineageOS), it shows the boot animation for something like 2 seconds then shuts down.
Any help you guys could provide would be awesome
Click to expand...
Click to collapse
Could you walk us through the steps you took to initially flash LOS?
Also, have you tried flashing versions other than 12.1 of Google's factory images?
Can you boot into recovery? Did you root LOS?
How did you import the device? Are you sure it was a trusty site/seller? Could they have tinkered something with the device to not make it work?
Could you walk us through the steps you took to initially flash LOS?
Click to expand...
Click to collapse
The very first time I flashed LineageOS I just followed these "official" installation instructions from the LineageOS website. The only mistakes I remember making were :
I forgot to really check that the phone actually was on the latest stock 12.1, the phone may have been on 12.0 or an older 12.1 prior to flashing LOS
I forgot to reboot between flashing LineageOS and GApps (MindTheGapps in my case), noticed my mistake, rebooted then flashed GApps again
After I saw things weren't working, I double checked the version numbers and the sha256 hashes of everything I had downloaded and they were all correct
Also, have you tried flashing versions other than 12.1 of Google's factory images?
Click to expand...
Click to collapse
Yes,
I tried flashing factory images of
10.0.0 (Android 10) QD4A.200805.001 (6583866) (JP carriers and Verizon)
12.1.0 (SP2A.220405.003, Apr 2022)
12.1.0 (SP2A.220505.002, May 2022)
12.1.0 (SQ3A.220605.009.A1, Jun 2022)
12.1.0 (SQ3A.220705.003.A1, Jul 2022)
13.0.0 (TP1A.220624.014, Aug 2022)
Can you boot into recovery?
Click to expand...
Click to collapse
Yes
Did you root LOS?
Click to expand...
Click to collapse
No
How did you import the device? Are you sure it was a trusty site/seller? Could they have tinkered something with the device to not make it work?
Click to expand...
Click to collapse
By asking a person who's used to proxying things, this phone was from a listing on rakuten, it came from this seller. Since it came in with stock 12 (or 12.1, don't remember), I think it's unlikely they tinkered with it
Stepland said:
I forgot to really check that the phone actually was on the latest stock 12.1, the phone may have been on 12.0 or an older 12.1 prior to flashing LOS
I forgot to reboot between flashing LineageOS and GApps (MindTheGapps in my case), noticed my mistake, rebooted then flashed GApps again
Click to expand...
Click to collapse
These likely have nothing to do with the issue you're facing.
Since you're able to boot into recovery, would you be open to try to flash literally any custom ROM (with the provided custom recovery), and see if that works?
You can flash whatever you like, since you said you wanted to go for LOS, I'd recommend you flash PixelExperience, since it's the closest to that (I think). You can download the regular or the plus edition, doesn't really matter. Make sure you not only download the build (flashable zip), but also the recovery image.
I assume you're familiar with the process of flashing custom ROMs. Should you be unfamiliar, I followed this guide when I first flashed a custom ROM on my 4a.
(If you don't feel like watching a video made for newbies, here are some notes I took a while back, just so I can know I never skip a step):
Spoiler: Flashing steps
adb reboot bootloader
fastboot devices
fastboot flash --slot all boot <img_name>.img (i think this can be skipped?)
use power buttons to enter recovery mode
apply update
apply update over adb
adb sideload <zip_name>.zip
*/ if you don't want to root, you can skip everything below /*
reboot recovery (to change to active slot so that magisk flash goes to correct slot)
apply update over adb
adb sideload <magisk_name>.zip
Oh my GOD thank you SO much I'm finally getting somewhere !
I tried flashing PixelExperience, both recovery and the ROM itself, the flashing part went well.
Then I rebooted and the following things happened in order :
static google screen
phone reboots (before the animated G even appeared)
PixelExperience screen that warns "your data may be corrupt you may need to perform a factory reset"
I chose the factory reset / wipe data option
phone reboots
boot animation that lasts WAY longer than in any of my previous attempts, goes as far as 3/4 of the progress bar
phone reboots before reaching the welcome screen
PHONE SUCCESFULLY REACHES THE SETUP/WELCOME SCREEN ON THE NEXT BOOT
phone seems to freeze for a moment
"Bluetooth keeps stopping" message pops up
phone reboots + reaches welcome screen a few times
phone reboots, reaches welcome screen, then plays the "charging" chime (didn't hear it before even though it was plugged in the whole time)
It has now been a solid 10 minutes and my phone is showing the welcome screen and hasn't crashed !?!
What should I do to troubleshoot what caused the crashes ?
Thank you SOOOOOO much for your help so far !
Stepland said:
PixelExperience screen that warns "your data may be corrupt you may need to perform a factory reset"
I chose the factory reset / wipe data option
Click to expand...
Click to collapse
Ah, yeah, my mistake. You are supposed to perform a factory reset whenever you flash a different ROM. Step can only be skipped when performing a dirty flash.
Stepland said:
It has now been a solid 10 minutes and my phone is showing the welcome screen and hasn't crashed !?!
Click to expand...
Click to collapse
What do you mean by "showing the welcome screen"? Can you use your device? Can you log in to your Google account and set it up? If we don't take Bluetooth crashing into account, would you be able to use your device regularly?
Stepland said:
"Bluetooth keeps stopping" message pops up
Click to expand...
Click to collapse
Stepland said:
[...]the phone managed to boot and I was able to use it for a few hours ... then wifi and mobile data stopped working.
Click to expand...
Click to collapse
See, these malfunctions you get regardless of the OS makes me think somebody tinkered with your phone/gave you a faulty unit to begin with.
You could try to flash any / of / these kernels to see if they stop the "bluetooth crashed" notification. If you do flash a new kernel, I'd suggest you do another factory reset after the kernel has been flashed (and before you boot your device up). Just to make sure nothing stays in cache and no configurations remain that could cause this error again.
If that doesn't help, for starters, I would suggest you flash radio.img provided by Google on this site. Make sure you download the one corresponding to your build number (which you can find out by going to Settings -> About phone -> Build number (it will be at the very bottom of the page)).
You can flash this downloaded radio.img using "fastboot flash radio radio.img"
If that doesn't help either, I would try to use the Android Flash Tool. I assume the PixelExperience you downloaded is A12.1, so I would choose the latest 12.1 version in the Flash Tool. Be sure you have the "Wipe Device" and "Force Flash all Partitions" boxes ticked!!
Lada333 said:
What do you mean by "showing the welcome screen"?
Click to expand...
Click to collapse
It reached the setup assistant you are presented with the first time you power on a phone, without crashing
Lada333 said:
Can you use your device? Can you log in to your Google account and set it up? If we don't take Bluetooth crashing into account, would you be able to use your device regularly?
Click to expand...
Click to collapse
Unfortunately no :
Wi-Fi doesn't work
I can access the Wi-Fi menu in the settings, I can "turn it on" but it never finds any network. My other phone is doing just fine on my home wi-fi so it's not just that there's no network reachable
my SIM card is not recognized
Not much to say, I placed it in and the phone says it has no SIM card inserted, even after I reboot
it takes many attempts to successfully boot the phone
Last reboot took 8 tries
Surprisingly, Bluetooth seems to be working just fine ? I was able to connect to a bluetooth speaker and play some sounds
Lada333 said:
You could try to flash any / of / these kernels to see if they stop the "bluetooth crashed" notification. If you do flash a new kernel, I'd suggest you do another factory reset after the kernel has been flashed (and before you boot your device up). Just to make sure nothing stays in cache and no configurations remain that could cause this error again.
Click to expand...
Click to collapse
Tried blu_spark, exact same problems :
Takes many attempts before a "successful" boot
Wi-Fi broken
Can't detect my SIM card
Lada333 said:
If that doesn't help, for starters, I would suggest you flash radio.img provided by Google on this site. Make sure you download the one corresponding to your build number (which you can find out by going to Settings -> About phone -> Build number (it will be at the very bottom of the page)).
You can flash this downloaded radio.img using "fastboot flash radio radio.img"
Click to expand...
Click to collapse
That worked almost perfectly !
fastboot was refusing to flash radio when the phone was on fastbootd, regular fastboot worked just fine, I also flashed with --slot all because ... why not ?
After that the phone booted just fine on the FIRST TRY ! Wifi and mobile data both work !
Unfortunately it's still a bit unstable, after the first boot the phone shut down after about 10 minutes (while I was playing back a youtube video, if that's of any importance ?). It rebooted just fine without crashing even once, and it's now been running for half an hour without a problem.
If that doesn't help either, I would try to use the Android Flash Tool. I assume the PixelExperience you downloaded is A12.1, so I would choose the latest 12.1 version in the Flash Tool. Be sure you have the "Wipe Device" and "Force Flash all Partitions" boxes ticked!!
Click to expand...
Click to collapse
Well actually it was 13, so I tried flashing 13. it all went fine ! The phone rebooted fine on the first try, wifi and mobile data both work ... I'm speechless, I don't even understand what I did that made it work ... but it works !
I'll try using the phone for a few days and report back any problems if I don't forget about it.
Thank you so much for your help ! I owe you big time
Well uh, the joy was short-lived. The phone lasted a couple hours before shuting down and going back into a short series of failed boot attemps, but now every failed boot attempt gets noticeably "further" in the boot animation than they did at the time of my initial post.
The phone managed to boot yet again, wifi + data + bluetooth still work.
Keeping an eye on it for now
Stepland said:
Well uh, the joy was short-lived. The phone lasted a couple hours before shuting down and going back into a short series of failed boot attemps, but now every failed boot attempt gets noticeably "further" in the boot animation than they did at the time of my initial post.
The phone managed to boot yet again, wifi + data + bluetooth still work.
Keeping an eye on it for now
Click to expand...
Click to collapse
I honestly don't have any experience with custom ROMs on Pixels, but if you want to return to bone stock, you can use the Android Flash Tool. Since you've been using custom firmware, make sure you check the Force flash all partitions option.
Otherwise, you can refer to my guide to flash the factory firmware and root using Magisk.
Yup, that's what I did to get it to its current state.
The phone is still unstable, it rebooted itself twice just this morning.
If this is a hardware issue, how do I diagnose it ?
Stepland said:
Yup, that's what I did to get it to its current state.
The phone is still unstable, it rebooted itself twice just this morning.
If this is a hardware issue, how do I diagnose it ?
Click to expand...
Click to collapse
If you tried a stock rom, a custom ROM , with all the same results it's probably a hardware issue, have you noticed excessive heat coming from the phone? You could always trade it in for a 6a and get 300.00 credit as long as the screens good and it turns on.
hammered58 said:
have you noticed excessive heat coming from the phone?
Click to expand...
Click to collapse
Yes in fact I have ?! How did you guess that, that's weirdly specific ?
It was heating up a bit, at least enough to be noticeable and to feel abnormal but not uncomfortable. I can't remember if it got warm while it was doing its updates or before. I would have guessed it was just working pretty hard if it had been happening during some updates. Weirdly enough now that it's doing nothing it's not warm anymore
hammered58 said:
You could always trade it in for a 6a and get 300.00 credit as long as the screens good and it turns on.
Click to expand...
Click to collapse
Hmm, that's good to know. I think I'll pass tho, I chose the 4a specifically because it's small and lightweight while not being a completely out-dated phone, the 6a would take me back to more or less the same size and weight as my current phone (xiaomi vince) which I find too big and heavy. Oh the things I'd do for a flagship phone that's like, actually small
Stepland said:
Well uh, the joy was short-lived. The phone lasted a couple hours before shuting down and going back into a short series of failed boot attemps, but now every failed boot attempt gets noticeably "further" in the boot animation than they did at the time of my initial post.
The phone managed to boot yet again, wifi + data + bluetooth still work.
Keeping an eye on it for now
Click to expand...
Click to collapse
As the others have pointed out as well, it is likely a hardware malfunction. Your radio partition (?) was likely corrupt, so we got rid of that, but if random reboots still happen PLUS your device overheats, it's 99% not a software issue.
Not sure about the RMA process, since you imported the device from overseas. Try contacting your POS?
Stepland said:
Yes in fact I have ?! How did you guess that, that's weirdly specific ?
It was heating up a bit, at least enough to be noticeable and to feel abnormal but not uncomfortable. I can't remember if it got warm while it was doing its updates or before. I would have guessed it was just working pretty hard if it had been happening during some updates. Weirdly enough now that it's doing nothing it's not warm anymore
Hmm, that's good to know. I think I'll pass tho, I chose the 4a specifically because it's small and lightweight while not being a completely out-dated phone, the 6a would take me back to more or less the same size and weight as my current phone (xiaomi vince) which I find too big and heavy. Oh the things I'd do for a flagship phone that's like, actually small
Click to expand...
Click to collapse
Your right though,, it's the size and weight of the 4a that brought me here in the first place so I can see your point in not switching, good luck!!
You seem really ticked off, I'm sorry if my answer came out as snarky or something ? that really wasn't the intent
Nevermind, completely misread your answer, non-native english speaker moment
Hm, just when I was about to post that the phone seemed to be working fine because it hadn't rebooted for 30+hours ... it just rebooted again.
And yeah it also got warm again while I was installing some apps ... so uh ... no luck
Stepland said:
And yeah it also got warm again while I was installing some apps
Click to expand...
Click to collapse
That's not necessarily an issue. Installing apps uses the CPU, which, in term, generates heat.
What we and hammerhead meant by 'the phone heating up' is it randomly becoming inexplicably hot.
Like for example when it's just sitting on your desk, not doing anything. No notifications popping up constantly, no music/video playback, nothing. Just when it's supposed to be in deep sleep.
This app is rather outdated and you need to type in 3 adb commands for the advanced stats to show up, but it still works perfectly for finding out if any apps are draining the battery in the background and to see if you have any wakelocks.
You could give it a shot, install it, enable in settings -> general "App Usage," "Device Usage Access" and "Record History," and wait a few days, see if you have any apps misbehaving.
Again, I'm still leaning toward it being a hardware issue, but hey, worth a try.
I give up, it just has to be a hardware defect.
Since with stock 13 it looked like the phone was almost stable (it would only reboot every 10 hours or so) I tried using it for a day, unfortunately it quickly went back to the exact same state it was in when I created this thread : the phone won't boot, it crashes two seconds into the boot animation.
Still, massive thanks to everyone who helped me through this !
I ordered a replacement.
If anyone wants the broken one my DMs are open