I am returning my device to OnePlus due to an issue the phone had since I bought it, however for the short time I had it I tried a custom ROM and also then flashed back stock CM.
I am currently back to stock 44s, however once I wipe the device and return it what happens in regard to the unlock state and tamper bit? I re-locked after flashing but can OnePlus tell by this tamper bit it has been flashed and possibly use it as a way of avoiding warranty?
Kildimo89 said:
I am returning my device to OnePlus due to an issue the phone had since I bought it, however for the short time I had it I tried a custom ROM and also then flashed back stock CM.
I am currently back to stock 44s, however once I wipe the device and return it what happens in regard to the unlock state and tamper bit? I re-locked after flashing but can OnePlus tell by this tamper bit it has been flashed and possibly use it as a way of avoiding warranty?
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Unlocking the bootloader doesn't void your warranty. By their own statement you can do whatever you want to the device and it'll be covered by warranty, as long as you don't brick it. What is the fault?
Related
can I root my phone without voiding warranty?
and if I rootit can I unroot it and return to its original state?
thank you
jusleen said:
can I root my phone without voiding warranty?
and if I rootit can I unroot it and return to its original state?
thank you
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teoreticaly yes, you lose warranty.
but you can unroot it.
Actually technically the answer is NO. Rooting your phone should not in and of itself void your warranty, but the things you can do may and most likely will. For example lets say you root your phone and keep the stock kernel just debloat the stock ROM, and then the volume buttons stop working...unless you did hardware mods it would be under warranty. When I rooted my HTC using the HTCDev method to unlock the bootloader the disclaimer said it MAY, not that it will or does, and a few months after rooting and reading their warning I sent in my phone for warranty repair/replacement with no problems, even though my phone was documented as being rooted. Now if you hard brick your phone flashing a ROM with bad mount points that is a different story altogether.
A few years back I had a Samsung Interceptor that I had rooted and it had an issue with a physical button (Power button I believe), I brought my phone to Sprint and the rep saw it was rooted (before I sprung for Superuser Elite to hide the app). His words to me were that as long as NO hardware mods were done and the phone can be flashed back to a stock state it would still be covered under warranty. Important to note...Carriers will not service a phone with a custom recovery PERIOD, which is why I left the Sprint store and reflashed the stock image to the phone.
My advice to people who are concerned with their warranties is to know exactly how to get it back to stock...before its ever customized. The reason for this should be obvious. And don't let it leave your hands (sent out for repair, or brought to the back for testing) prior to flashing it back to stock
i won't use anything larger than 4"2
ItzCrooK2UxD said:
Actually technically the answer is NO. Rooting your phone should not in and of itself void your warranty, but the things you can do may and most likely will. For example lets say you root your phone and keep the stock kernel just debloat the stock ROM, and then the volume buttons stop working...unless you did hardware mods it would be under warranty. When I rooted my HTC using the HTCDev method to unlock the bootloader the disclaimer said it MAY, not that it will or does, and a few months after rooting and reading their warning I sent in my phone for warranty repair/replacement with no problems, even though my phone was documented as being rooted. Now if you hard brick your phone flashing a ROM with bad mount points that is a different story altogether.
A few years back I had a Samsung Interceptor that I had rooted and it had an issue with a physical button (Power button I believe), I brought my phone to Sprint and the rep saw it was rooted (before I sprung for Superuser Elite to hide the app). His words to me were that as long as NO hardware mods were done and the phone can be flashed back to a stock state it would still be covered under warranty. Important to note...Carriers will not service a phone with a custom recovery PERIOD, which is why I left the Sprint store and reflashed the stock image to the phone.
My advice to people who are concerned with their warranties is to know exactly how to get it back to stock...before its ever customized. The reason for this should be obvious. And don't let it leave your hands (sent out for repair, or brought to the back for testing) prior to flashing it back to stock
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Then do you know how to get it back to stock after i rooted it??thanks
jusleen said:
Then do you know how to get it back to stock after i rooted it??thanks
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I can probably point you in the right direction...did you unlock the bootloader or not? I am seeing a few unroot methods for locked bootloaders. If you did unlock the bootloader you will need to lock it back. Also it is important to note that some bootloaders will say *relocked* after relocking them, and not *locked* if it says *relocked* they will know it has been rooted. This is NOT a problem because once again having root access does not void the warranty, but you should be aware that if it says relocked they will know it has been rooted. This link has a root/unroot tool that may help it makes no mention of a specific firmware for your model phone so it should be fine. Also this video should help with the relock procedure but not knowing the phone I would need more specific details. Firmware and method used to root/unlock bootloader if you unlocked it. One of the relock procedures can be see here
*EDIT* I did a little looking and thought you might find this of interest. About midway through there is a section about warranty claims and returns...I didn't sign up so I can't see the links there but it should help .
I have one of the re-locked now unlockable bootloaders but I took a TWRP full backup before sending it in for an RMA. I'm not sure how I can get a custom bootloader on there at this point... but would the full TWRP help me at all? I don't think the bootloader is covered in that backup, but thought I would check..
Ozark_8125 said:
I have one of the re-locked now unlockable bootloaders but I took a TWRP full backup before sending it in for an RMA. I'm not sure how I can get a custom bootloader on there at this point... but would the full TWRP help me at all? I don't think the bootloader is covered in that backup, but thought I would check..
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Only nvflash is able to back up and restore the bootloader (and unlock token). With a locked bootloader, you can't even install TWRP.
Bugger that would have been a good tool to run but I had updated the os before I knew about the nv tool. I thought I was going to be an asus fan before all this started but after dealing with customer 'service' I'm not too sure.. My device was sent in originally while in warranty and now this will be the second time I have to send it in for issues related to the original repair. This time, I checked the 'do not reflash OS' box, but they did anyways and now I'm in this predicament where they say that it's out of warranty and it's up to the service center to decide to charge or not.
Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my 4.4 Nexus 5 stock being bloody perfect in my opinion.
But coming up to Android 5 lollipop... I'm really looking for a new ROM as I believe 5.0 stock is terrible. So my first question: Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
My Second is: How on earth do you chose between ROMs now? I'm thinking of using xTraSmooth 3.1 but OptiPop has also caught my eye!
Cheers.
Tomo8281 said:
Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my 4.4 Nexus 5 stock being bloody perfect in my opinion.
But coming up to Android 5 lollipop... I'm really looking for a new ROM as I believe 5.0 stock is terrible. So my first question: Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
My Second is: How on earth do you chose between ROMs now? I'm thinking of using xTraSmooth 3.1 but OptiPop has also caught my eye!
Cheers.
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First of all, the Nexus 5 isn't a tablet.
It is possible to reset the bootloader tamper flag and relock it, either with a few apps that require root access then removing root with the option in SuperSU, or simply flashing with LG Flashtool. The Nexus 5 doesn't have anything else to show if it has been modified or not, unless you blatantly have the bootloader unlocked or a custom ROM/SuperSU binaries installed (which doesn't matter if the phone can't even boot up at all I guess).
Also, if you bought it from Google via the Play Store, they don't seem to mind any sort of software state if its a legitimate manufacturing defect that the warranty usually covers. People have sent in their devices for legitimate defects with unlocked bootloaders and custom ROMs + kernels and Google hasn't really cared.
Regarding your second question: you try a few out and find the one you like. Or if that's not possible then some of us end up building our own.
Lethargy said:
First of all, the Nexus 5 isn't a tablet.
It is possible to reset the bootloader tamper flag and relock it, either with a few apps that require root access then removing root with the option in SuperSU, or simply flashing with LG Flashtool. The Nexus 5 doesn't have anything else to show if it has been modified or not, unless you blatantly have the bootloader unlocked or a custom ROM/SuperSU binaries installed (which doesn't matter if the phone can't even boot up at all I guess).
Also, if you bought it from Google via the Play Store, they don't seem to mind any sort of software state if its a legitimate manufacturing defect that the warranty usually covers. People have sent in their devices for legitimate defects with unlocked bootloaders and custom ROMs + kernels and Google hasn't really cared.
Regarding your second question: you try a few out and find the one you like. Or if that's not possible then some of us end up building our own.
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My mistake for posting this while thinking of my new Christmas present (Galaxy Tab S tablet) !
Thanks for your reply, really appreciate it!
I think I'll install xtrasmooth today !
So I have received a "Certified Pre-Owned" Nexus 5 from T-Mobile just a couple days ago. Within the first few hours, I rooted it. At this point I could no longer install (but still received) OTAs, and IIRC that is because the system partition has been altered. I eventually did unroot, but I still could not install OTAs. Now, there is a hardware issue with the phone: it will not vibrate properly anymore. And I have tried those solutions like pressing on the back. So will need to return this phone for a replacement or repair. I have read somewhere that T-Mobile runs a diagnostic tool to check the phone software. My phone is not rooted, and I have not unlocked it or altered the ROM in any way, but will T-Mobile know that my system partition is different? Am I still covered under warranty?
You could just flash the latest entire factory image and relock the bootloader - not sure how Tmobile would be able to tell anything different especially since the nexus 5 isn't a carrier locked device.
janjanrex said:
You could just flash the latest entire factory image and relock the bootloader - not sure how Tmobile would be able to tell anything different especially since the nexus 5 isn't a carrier locked device.
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I don't plan to unlock my bootloader at all for a while. I unrooted with KingRoot, and now my phone is identical to stock except for a couple of files in the system partition that are traces of the root. I know this because OTA installations will result in an error. But that is the only thing that differs from a stock device. Will T-Mobile be able to access the system partition or somehow force an OTA upon it and find that it was once rooted? This is what I fear. What exactly does T-Mobile do when it receives the phone to make sure it had warranty?
Actually, what I would like to know for my peace of mind is...
Is there any way that T-Mobile can find out that I rooted?
janjanrex said:
You could just flash the latest entire factory image and relock the bootloader - not sure how Tmobile would be able to tell anything different especially since the nexus 5 isn't a carrier locked device.
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I used the Nexus Root Toolkit to unlock, flash stock, unroot, lock, set tamper to false, etc. I can install OTAs now, and there is no way that I can think that my phone can be seen as altered. Just to confirm:
Is there any way now that T-Mobile will know that I did anything?
In other words, if you root or flash a custom recovery or firmware, does that permanently change the device status, even if you revert back to fully stock?
nofam said:
In other words, if you root or flash a custom recovery or firmware, does that permanently change the device status, even if you revert back to fully stock?
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You can relock the bootloader and status will return to normal. If in regards to warranty or repair, you can unlock and it will not void warranty UNLESS they can prove modified software is the cause. They left themselves a loophole.
There is no tamper flag anymore in OnePlus phones since the OnePlus 3 I think.
Just type fastboot oem device info in fastboot mode and you will see that there is none anymore.
mikex8593 said:
You can relock the bootloader and status will return to normal. If in regards to warranty or repair, you can unlock and it will not void warranty UNLESS they can prove modified software is the cause. They left themselves a loophole.
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It's not a loophole it's the law in EU https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:en:HTML