I'm truly lost for how to fix this. I'm trying to restore my phone to factory and I've wound up with major issues with the phone when it starts up. I get immediately those messages you get when a process dies: "Unfortunately, the process com.google.phone has stopped." I get this message for a huge range of apps, as far as I can tell it may be all or most of the built-in system apps, one after the other. I can't access settings or anything.
I tried restarting into fastboot and using "flash-all.bat" to wipe everything and install the stock images, then booted into recovery and attempted to wipe the data. I got everything wiped, or so I thought, but then the same problem still occurs when it starts up. How is this possible? Surely there could be nothing remaining of the old system on there at this stage?
After you flash factory images, there's no need to go in recovery again. Also, when setting up google account, don't sync app data.
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I get that message when I go into Settings>Application Manager and tap on the All tab. If I try this several times, the phone starts rebooting when I just try to go into Settings. I tried wiping cache in the stock recovery, but that didn't help? Any ideas?
wipe data
droidstyle said:
wipe data
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Thanks. Wiping data is the same as a factory reset in that it will revert phone to original state when purchased, correct?
Wingnuts said:
Thanks. Wiping data is the same as a factory reset in that it will revert phone to original state when purchased, correct?
Click to expand...
Click to collapse
yes and it will reformat your internal sd, so back it up first.
OK, thanks for you help.
I've backed up my IMEI with adb nvbackup and QPST. The Synergy backup .zip doesn't work unless I'm rooted and unlocked, correct? Should I root / unlock and flash the Synergy zip before wiping data? Any chance rooting and unlocking will fix the 'settings has stopped' issue? I assume wiping data will cause me to lose root and unlocked state. Thanks for your help.
sordswi seems
Same thing with me on Samsung GT-I9300 with Android 4.1.1
I came across this problem 2 times.
The first time it happened when I installed a game "Waking Mars". The game was working fine, I played for around 20 minutes and then wanted to check free storage left after installing. But when I opened Application manager swiping was very laggy and after a few (5-10) secs it crashed with "Unfortunately, Settings has stopped" error or just closed. At that time I didn't know that it was because of "Waking Mars" and started to delete unnecessery applications I installed that day and yesterday, but problem vanished only after uninstalling "Waking Mars". Also, while this app was installed, phone's screen was glitchy and became bleached (the glitch disappeared after rebooting), like when "Natural" screen mode is activated, but it wasn't. When I had tried to install the game again, the problem came back.
The second time it was because of "Galaxy On Fire 2" installed. Same problems appeared: crashing Application manager and glitchy screen.
Both games contained their data in ".apk" file, but another Waking Mars version with separate data (cache) caused the same problem too.
By the way, funny thing is that both games are about space
P.S.: Sorry for my English, it isn't my native language.
Earlier today I realized my tablet reboots everytime I open a web browser (I tried both Google Chrome and the stock browser).
I tried to clear data, force close, and uninstall chrome, but everytime I do that, the device reboots too.
So I proceed to reset that thing. And here's where it gets weird. Whether by factory reset option from Settings, by wiping /data from recovery (both stock and CWM), or even reflashing the ROM with ODIN, the tablet will boot up, and show my wallpaper, all my apps, accounts, and data perfectly intact. As if I did nothing.
I'm running rooted stock ICS. Can anyone help me with this? I scoured everywhere and I couldn't find any problem quite like mine. I'm starting to think it's hardware-related and that I'm screwed. But I'd like to hear from you guys first.
I installed TWRP to install a different kernel.
It installed and offered to wipe Dalvik Cache, which I thought would be a good idea. It then seemed to get stuck doing this, so eventually I turned off and rebooted.
It rebooted fine, but the internal memory seems to be unreadable and Google Play seems to constantly crash.
I thought the quickest way to start again was to oem lock and unlock again. It then seemed to get stuck booting up.
I got back into TWRP and did a data reset, which is now allowing me to boot again, but I still have no Internal Storage and Google Play still FC's.
I'm currently trying the Nexus 5 Multi Tool to reset back to original state (flash back stock ROM)
It's got 30 minutes to go, downloading the ROM... so I thought I would ask if anyone had any ideas for me?
Thanks.
So, got the 4.4.2 update , downloaded it and then it asked for a reboot. I did reboot. I am completely stock , no root nothing. Now the update was installing but in the end I got error :/ the image was robot kinda looking like he had heart attack... anyways, it gave me 4 options, so i cliked volume button .. I don't know all the options but from the 2 of them, one was reboot and other was clear cache or something. I thought clearing cache may **** up something on phone so I tried scrolling back on the top.. but to my surprise from volume buttons phone didn't let me go up at all :/
I didn't had any choice but to choose clear cache.. I thought it may help. But it didn't... so I forced reboot it with power button hold for 10 seconds.. Now phone is working but no sim on it starts.. no signal whatsoever. If I try to open my gallery, it doesn't open. says "No storage, no external storage available" .. when I try to connect usb to phone and try to backup my pics and stuff from pc it doesn't open anything. PC does show "Internal memory" but there's nothing in it. My phone doesn't let me even use wifi. So I thought it was time to factory reset, but to my surprise when I click erase everything, it does nothing. So, I thought of rebooting and clicking "power+volume down" , still nothing.. it shows the same robot pic having heart attack... I doesn't have knowledge of root and stuff for now, I am a simple user of nexus 5 who is still on stock. Any help please? I am worried here now
Think you're gonna need to follow one of the guides to flash stock system again
Sent from my Nexus 5 using Tapatalk
nevermind. Working again.
What did you do to get it Woking I got mine in a box ready to RMA if you got a suggestions I'm open to try one more time beforrv I be without my phone for s long time
Sent from my Inspire 4G using Xparent Green Tapatalk 2
How did you get it working?? F**k mine has no signal at all too! Damn I am really pissed!
---------- Post added at 04:09 AM ---------- Previous post was at 03:59 AM ----------
I did a factory reset and its working now. What a headache Google!
Mistake 1: not allowing the phone adequate time to clear the cache when finished installing the ota. If you force the phone to restart during this process, it will corrupt your cache which causes all of those issues listed above (loss of signal, no baseband info, loss of access to mountable storage, etc).
Cache clearing takes considerably longer than on any other device I've owned prior to this phone, so messing with the phone during that important cache clearing process is the issue.
Mistake 2: reflashing the entire phone to stock. In the event you become impatient and decide to force your device to restart, you DONT HAVE TO revert to stock to get the phone working. What you have to do is restore functionality to the cache portion of the phone. All of your files are in fact still on the phone and accessible, you just have to unbreak your phone. You do this by procuring cache.IMG from the stock image of the phone (available on googles websites), and then you fastboot flash the file in the boot loader (look up adb commands to do this). Once this is done, reboot the phone and everything should be hunky dory after your applications cache is rebuilt and android boots.
Note: you might need to check for root again. Also if you corrupted your cache you will have to set all of your ringtones and notifications again because this cache corruption process unlinked the ability of yours apps that use notifications to "see" the sound files you have on your SD card.
Sent from my Nexus 5 using xda app-developers app
delete
What a savior ... wiped the cache again , gave adequate time this time and it booted again fine
I had the exact same problem! Cleared cache in recovery mode in 4.4.4 and then thought it stalled because it was running for 1 minute (which normally took 2 seconds in previous devices) so I forced a restart. Then I had all sorts of errors: couldn't connect with my SIM card, couldn't download our see my pictures, screen rotation but working, constant Google Playstore crash popups, and more.. I thought I'd bricked it. A few more attempts to clear cache in recovery mode, still took longer than 1 minute (also the same errors in my recovery mode like stated above: "E: failed to mount /cache" ... that sort of things)
A few days later I'd had it. My steps for the SOLUTION:
1. Cleared cache in my settings: settings -> storage -> cache (don't know if this has influenced the outcome but I did it).
2. Went back to recovery mode, errors still displaying, but tried again to clear cache. The only difference now was that I left it running without touching my Nexus 5 for about 10 MINUTES(!).
..........To my surprise it ended with "clearing cash complete" WOW! So I rebooted and everything worked fine again! The only thing was that I had to set some notification sound again. That wasn't too hard
Let me know if it helped in your case
xybur said:
Mistake 1: not allowing the phone adequate time to clear the cache when finished installing the ota. If you force the phone to restart during this process, it will corrupt your cache which causes all of those issues listed above (loss of signal, no baseband info, loss of access to mountable storage, etc).
Cache clearing takes considerably longer than on any other device I've owned prior to this phone, so messing with the phone during that important cache clearing process is the issue.
Mistake 2: reflashing the entire phone to stock. In the event you become impatient and decide to force your device to restart, you DONT HAVE TO revert to stock to get the phone working. What you have to do is restore functionality to the cache portion of the phone. All of your files are in fact still on the phone and accessible, you just have to unbreak your phone. You do this by procuring cache.IMG from the stock image of the phone (available on googles websites), and then you fastboot flash the file in the boot loader (look up adb commands to do this). Once this is done, reboot the phone and everything should be hunky dory after your applications cache is rebuilt and android boots.
Note: you might need to check for root again. Also if you corrupted your cache you will have to set all of your ringtones and notifications again because this cache corruption process unlinked the ability of yours apps that use notifications to "see" the sound files you have on your SD card.
Sent from my Nexus 5 using xda app-developers app
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I did that. The fastboot flash cache.img and still have the error...
Try flashing a stock rom, including the userdata.img file. Flash the userdata file last, right after flashing, boot into recovery and perform a factory reset.
. You do this by procuring cache.IMG from the stock image of the phone (available on googles websites),
where to get the cache.img from.
i have searched the folder of the stock rom after extraction,couldn't find one.
and my phone is soft bricked.
also its a asus zenfone 5(501 cg) with 4.4.2 not a nexus but with similar problem(rebooted phone without waiting for cache wipe to finish )
please reply asap
thanks
Ill try to be as descriptive as possible
Zopo ZP820 running 4.2.2
Phone worked fine the other day, went to use it yesterday morning, kept saying all running processes forced quit over and over, all google services, etc.
If i reboot the phone, it keep showing the same 4 Gmail emails, the same 4 text messages. If i go in and physically delete all of the emails and text messages, they are gone. If i reboot the phone, they all come back.
Also went in and uninstalled every single app on phone that was allowable, basically it went back to stock apps, even uninstalled all updates to all google services, etc.
Reboot the phone, everything is back to the way it was, apps and all, and this is after removing the SD card and powering off and rebooting.
Tried to do a factory reset from the settings screen, it reboots into recovery mode, the only options i had were to wipe cache and reset data/cache, when done, i reboot, and yet again it goes back to the same exact way.
It is almost as if the entire phone restores itself every reboot to the same setup.
Also tried using newest SP Flash Tools with 3 different versions of the ROM for my phone, the original stock one, the updated stock one and a custom MIUI one. I go thru the entire process for the two stock ones, it says it formatted and reflashed, but reboot again and it is back to same one that is corrupt.
If i try to use the MIUI one using the recovery option holding power and vol down, when i choose the zip file for the MIUI, it says installation aborted.And what is ieven more odd is that if i reinstall all of the programs or even new apps, if i reboot they are all gone as if they were never installed.
Is there a way that the phone can be totally wiped so that no trace of any files on the phone exist at all? in SP Tools there was an auto format and manual format i did both, but got the same results
Any help would be greatly appreciated
XDA Visitor said:
Ill try to be as descriptive as possible
Zopo ZP820 running 4.2.2
Phone worked fine the other day, went to use it yesterday morning, kept saying all running processes forced quit over and over, all google services, etc.
If i reboot the phone, it keep showing the same 4 Gmail emails, the same 4 text messages. If i go in and physically delete all of the emails and text messages, they are gone. If i reboot the phone, they all come back.
Also went in and uninstalled every single app on phone that was allowable, basically it went back to stock apps, even uninstalled all updates to all google services, etc.
Reboot the phone, everything is back to the way it was, apps and all, and this is after removing the SD card and powering off and rebooting.
Tried to do a factory reset from the settings screen, it reboots into recovery mode, the only options i had were to wipe cache and reset data/cache, when done, i reboot, and yet again it goes back to the same exact way.
It is almost as if the entire phone restores itself every reboot to the same setup.
Also tried using newest SP Flash Tools with 3 different versions of the ROM for my phone, the original stock one, the updated stock one and a custom MIUI one. I go thru the entire process for the two stock ones, it says it formatted and reflashed, but reboot again and it is back to same one that is corrupt.
If i try to use the MIUI one using the recovery option holding power and vol down, when i choose the zip file for the MIUI, it says installation aborted.And what is ieven more odd is that if i reinstall all of the programs or even new apps, if i reboot they are all gone as if they were never installed.
Is there a way that the phone can be totally wiped so that no trace of any files on the phone exist at all? in SP Tools there was an auto format and manual format i did both, but got the same results
Any help would be greatly appreciated
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Hi, thanks for using XDA assist!
First, please create an account so you can post in other forums.
There's not much information on your device here on XDA but you may post your question here:
http://forum.xda-developers.com/showthread.php?t=2257421
The experts in that thread may be able to help.
Good luck!