[Q] Can't find TWRP folder or backup - Nexus 5 Q&A, Help & Troubleshooting

I am having trouble finding my nandroid backup file made with TWRP. I can't even find the TWRP directory! This file system is so confusing! I have tried ES File Explorer, Root Browser, and tried searching the file system using my laptop. I have even searched for "2014-12-13" and nothing is found. Can anyone please help? Nexus 5 on Android 5.0 w/ TWRP v2.8.1.0

I had probaby the same problem as you are facing. N5 with TWRP 2.8.1.0. After making nandroid I could not get the backup to show up within the TWRP folder (which is visible and accessible with ES File Explorer).
This issue was when I was using this specific Lollipop 5.0 rom (don't know if it is rom related or not) :
http://forum.xda-developers.com/showpost.php?p=57372774&postcount=1
Then I went looking for another Lollipop rom, specifically a 5.0.1 version and found this one :
http://forum.xda-developers.com/showpost.php?p=56734946&postcount=1
After flashing this rom and making nandroid the backup shows up normally within ES File Explorer. Not more issues.
Don't know if this helps, hopefully :fingers-crossed:

daffie said:
I had probaby the same problem as you are facing. N5 with TWRP 2.8.1.0. After making nandroid I could not get the backup to show up within the TWRP folder (which is visible and accessible with ES File Explorer).
This issue was when I was using this specific Lollipop 5.0 rom (don't know if it is rom related or not) :
http://forum.xda-developers.com/showpost.php?p=57372774&postcount=1
Then I went looking for another Lollipop rom, specifically a 5.0.1 version and found this one :
http://forum.xda-developers.com/showpost.php?p=56734946&postcount=1
After flashing this rom and making nandroid the backup shows up normally within ES File Explorer. Not more issues.
Don't know if this helps, hopefully :fingers-crossed:
Click to expand...
Click to collapse
I flashed factory image 5.0 Lollipop from Google's website. I don't think our issue is related. I can't even find a TWRP folder.

Nebul0us said:
I flashed factory image 5.0 Lollipop from Google's website. I don't think our issue is related. I can't even find a TWRP folder.
Click to expand...
Click to collapse
Ok I see.

Nebul0us said:
I flashed factory image 5.0 Lollipop from Google's website. I don't think our issue is related. I can't even find a TWRP folder.
Click to expand...
Click to collapse
Look in /data/media/0
Sent from my Nexus 9 using XDA Free mobile app

Nebul0us said:
I am having trouble finding my nandroid backup file made with TWRP. I can't even find the TWRP directory! This file system is so confusing! I have tried ES File Explorer, Root Browser, and tried searching the file system using my laptop. I have even searched for "2014-12-13" and nothing is found. Can anyone please help? Nexus 5 on Android 5.0 w/ TWRP v2.8.1.0
Click to expand...
Click to collapse
Terminal
su
restorecon -FR /data/media/0/*

jd1639 said:
Look in /data/media/0
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
/data folder is empty

Nebul0us said:
/data folder is empty
Click to expand...
Click to collapse
It isn't empty. You're just using a file explorer that isn't very good at reading things that need root permissions

rootSU said:
It isn't empty. You're just using a file explorer that isn't very good at reading things that need root permissions
Click to expand...
Click to collapse
I'm using ES File Explorer. But SuperSU doesn't show it having root access. How do I give it root access? It was my impression that ES was THE way to go for file explorer apps...is there a better one? Obviously opinion, but I'm open to suggestion...
Edit: Okay, using Root Browser I found the TWRP directory and the backup. However when connected to PC, windows explorer can't see it. How do I move the backup to my PC? This is ridiculously complicated to backup to PC...

Nebul0us said:
I'm using ES File Explorer. But SuperSU doesn't show it having root access. How do I give it root access? It was my impression that ES was THE way to go for file explorer apps...is there a better one? Obviously opinion, but I'm open to suggestion...
Edit: Okay, using Root Browser I found the TWRP directory and the backup. However when connected to PC, windows explorer can't see it. How do I move the backup to my PC? This is ridiculously complicated to backup to PC...
Click to expand...
Click to collapse
Install a terminal emulator and run the commands that @Aerowinder suggested. See my /sdcard problems thread in general for more information

rootSU said:
Install a terminal emulator and run the commands that @Aerowinder suggested. See my /sdcard problems thread in general for more information
Click to expand...
Click to collapse
I am trying to run those commands and getting "The selected command does not exist."

Nebul0us said:
I am trying to run those commands and getting "The selected command does not exist."
Click to expand...
Click to collapse
Screenshot?

Nebul0us said:
I'm using ES File Explorer. But SuperSU doesn't show it having root access. How do I give it root access? It was my impression that ES was THE way to go for file explorer apps...is there a better one? Obviously opinion, but I'm open to suggestion...
Click to expand...
Click to collapse
open the side menu and expand the tools menu, find root explorer and hit on

rootSU said:
Screenshot?
Click to expand...
Click to collapse

Nebul0us said:
Click to expand...
Click to collapse
I don't know that terminal. Try "terminal emulator"by jackpal

rootSU said:
I don't know that terminal. Try "terminal emulator"by jackpal
Click to expand...
Click to collapse
This is what I get when I try to install that terminal...which is why I went with that other one...

Nebul0us said:
This is what I get when I try to install that terminal...which is why I went with that other one...
Click to expand...
Click to collapse
That's a known issue on Lollipop. It happens when 2 apps require the same permission.
Have you got ROM toolbox installed? That app is known to conflict with jack pal
If not, you'll need to run a Logcat whilst installing to find out which app is conflicting

rootSU said:
That's a known issue on Lollipop. It happens when 2 apps require the same permission.
Have you got ROM toolbox installed? That app is known to conflict with jack pal
If not, you'll need to run a Logcat whilst installing to find out which app is conflicting
Click to expand...
Click to collapse
Okay, so I uninstalled ROM Toolbox and the terminal I had. Good call :good:
So now the question is, what did that command do? Hahaha...

/data/media/0 is supposed to be the mount point for /sdcard. Sometimes when flashing lollipop, this association breaks, making your /sdcard contents (and sometimes just some of it) disappear. The command restores that

rootSU said:
/data/media/0 is supposed to be the mount point for /sdcard. Sometimes when flashing lollipop, this association breaks, making your /sdcard contents (and sometimes just some of it) disappear. The command restores that
Click to expand...
Click to collapse
Okay but how does that benefit me? And how can I view my backup locations in windows explorer?

Related

build.prop update.zip

Is it possible to make an update.zip file that replaces the build.prop file, or any way to replace the build.prop file without doing a full restore?
I did it using adb commands.
Well I tried using adb shell to swap the file, but when I ran su I got "[1] + Stopped (signal) su"
So I guess I'm going to be forced to do a nadroid restore of my system
Just use root explorer to copy the file to /sd, then use astro to edit it, and root explorer it back to the original spot and reboot. You don't need to change file permissions or any thing. No computer needed.
Sent from my GT-I9000 using Tapatalk
Boot loop
Clienterror said:
Just use root explorer to copy the file to /sd, then use astro to edit it, and root explorer it back to the original spot and reboot. You don't need to change file permissions or any thing. No computer needed.
Click to expand...
Click to collapse
Hi Clienterror,
What if the system is not booting?
I had installed an application which changes resolution and now ended up with a boot loop.
I have searched for ways how to extract the build.prop and correct the error, but none appears to exist.
I was asking if it is possible to extract the current build.prop via the update.zip method so that the build.prop can be repaired...
I read that from the update.zip you can execute code, would it be possible to use a similar method for extracting files from the system folder?
Thanks
remuscat said:
Hi Clienterror,
What if the system is not booting?
I had installed an application which changes resolution and now ended up with a boot loop.
I have searched for ways how to extract the build.prop and correct the error, but none appears to exist.
I was asking if it is possible to extract the current build.prop via the update.zip method so that the build.prop can be repaired...
I read that from the update.zip you can execute code, would it be possible to use a similar method for extracting files from the system folder?
Thanks
Click to expand...
Click to collapse
You could just reflash your current ROM and it should replace it.
korockinout13 said:
You could just reflash your current ROM and it should replace it.
Click to expand...
Click to collapse
Hi korockinout13,
I have tried to refresh from a rom i got, but I am prompted an error with Nand version.
The android in question is not common (Subor, a chinese Android Tablet) and have not found any firmware for my particular model except for the one supplied by the supplier, which still does not install.
At this stage reflashing is not an option, so I am looking for something else...
Thanks for your time
P
remuscat said:
Hi Clienterror,
What if the system is not booting?
I had installed an application which changes resolution and now ended up with a boot loop.
I have searched for ways how to extract the build.prop and correct the error, but none appears to exist.
I was asking if it is possible to extract the current build.prop via the update.zip method so that the build.prop can be repaired...
I read that from the update.zip you can execute code, would it be possible to use a similar method for extracting files from the system folder?
Thanks
Click to expand...
Click to collapse
Actually there is a potential option... can you get into recovery? And does your recovery have a file manager? If so go into mounts and mount /system. Then use the file manager in recovery and you should be able to access build.prop. copy it to your SD and then you should be able to mount your SD to your computer through recovery.
Edit: when you mount /system make sure you mount the SD as well or you won't be able to copy to it while you're in the recovery file manager.
Sent from my SGH-I897 using xda app-developers app
Hi m1batt1,
The recovery does not have any file mount option
I have lost all hope of being able to get the system to boot.
Thanks the same.
remuscat said:
Hi m1batt1,
The recovery does not have any file mount option
I have lost all hope of being able to get the system to boot.
Thanks the same.
Click to expand...
Click to collapse
You might have to flash stock KK4 at this point and go from there.
What kernel do you have for it not to have a file mount? I believe even stock kernel has it Since you can get in download mode, I would flash a newer kernel if I were you (with Odin) to be able to mount in recovery.
remuscat said:
Hi korockinout13,
I have tried to refresh from a rom i got, but I am prompted an error with Nand version.
The android in question is not common (Subor, a chinese Android Tablet) and have not found any firmware for my particular model except for the one supplied by the supplier, which still does not install.
At this stage reflashing is not an option, so I am looking for something else...
Thanks for your time
Click to expand...
Click to collapse
BWolf56 said:
You might have to flash stock KK4 at this point and go from there.
What kernel do you have for it not to have a file mount? I believe even stock kernel has it Since you can get in download mode, I would flash a newer kernel if I were you (with Odin) to be able to mount in recovery.
Click to expand...
Click to collapse
From what I'm reading he doesn't even have a captivate. He's using some Chinese tablet.
Sent from my SGH-I897 using xda app-developers app

Custom recovery image not sticking

I Having a problem when everytime I go into fastboot mode and click on recovery the /!\ comes up and would have to take the battery out and reflash the custom recovery image thru adb. Then it will work but can someone help make the recovery image stick
Sent from my Nexus S using XDA App
mrnexus said:
I Having a problem when everytime I go into fastboot mode and click on recovery the /!\ comes up and would have to take the battery out and reflash the custom recovery image thru adb. Then it will work but can someone help make the recovery image stick
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
There is a .sh file that needs to be removed, totally forgot the location of it :/
/etc/install-recovery.sh needs to be deleted or renamed.
It's a "safety" feature in 3.3.1 and above to restore the stock recovery if it doesn't pass a check on boot each time.
This is pointed out in numerous threads...search a little for more details if you need them.
Ok thanks
Sent from my Nexus S using XDA App
It wont let me rename so I guess I going to delete it
Sent from my Nexus S using XDA App
mrnexus said:
It wont let me rename so I guess I going to delete it
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Are you mounting the /system partition as read/write?
Use root explorer or similar or issue the remount command from the command line before trying to rename it.
that's the trick just rename the image, and the CW recovery will stick
that's the way it's written in the step by step guide,
distortedloop said:
Are you mounting the /system partition as read/write?
Use root explorer or similar or issue the remount command from the command line before trying to rename it.
Click to expand...
Click to collapse
I am having problems renaming it as well. I'm not sure what you mean by "use root explorer or similar or issue the remount command from the command line before trying to rename it.
I have tried using Astro and Android Mate to rename the file and both will not let me.
EDIT: Nevermind, I used root explorer and was able to find "mount r/w" and rename it finally. Thanks.
godzigga said:
I am having problems renaming it as well. I'm not sure what you mean by "use root explorer or similar or issue the remount command from the command line before trying to rename it.
I have tried using Astro and Android Mate to rename the file and both will not let me.
Click to expand...
Click to collapse
Because those won't allow you to modify system files. Get Root Explorer, like he said, and use that.
AllGamer said:
that's the trick just rename the image, and the CW recovery will stick
that's the way it's written in the step by step guide,
Click to expand...
Click to collapse
weird, i don't remember renaming anything besides the clockwork image to recovery.img . Still able to boot into clock after each reboot.
vaust said:
weird, i don't remember renaming anything besides the clockwork image to recovery.img . Still able to boot into clock after each reboot.
Click to expand...
Click to collapse
Cause u probably used ADB to get it to stop reflashing the stock recovery. Using root explorer is the same thing only less technical.
Sent from my Nexus S using XDA App
sarge363 said:
Cause u probably used ADB to get it to stop reflashing the stock recovery. Using root explorer is the same thing only less technical.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
True, I used adb, spent like 2 hour trying to get the pc drivers to recognize the nexus. I used the PDAnet drivers eventually.
vaust said:
weird, i don't remember renaming anything besides the clockwork image to recovery.img . Still able to boot into clock after each reboot.
Click to expand...
Click to collapse
Are you on a custom ROM like CM or Bionix? They remove the script that rewrites stock recovery.
If you're on stock, what version of it are you on? 2.3.1 and higher have a file called /etc/install-recovery.sh on them, and if that's there it should be reflashing stock on every boot, whether you renamed the image you flashed to recovery or not...

6.0.1.0 CWM Recovery won't stick

I'm trying to flash this recovery, but it does not seem to stick.
I have CM9.1, and i have tried flashing the zip and manually flashing the .img.
Both times don't work.
Any ideas?
bringonblink said:
I'm trying to flash this recovery, but it does not seem to stick.
I have CM9.1, and i have tried flashing the zip and manually flashing the .img.
Both times don't work.
Any ideas?
Click to expand...
Click to collapse
Check with a file manager with root rights that you don't have install-recovery.sh in the /etc/ folder at the root of your phone.
If yes, delete it.
polobunny said:
Check with a file manager with root rights that you don't have install-recovery.sh in the /etc/ folder at the root of your phone.
If yes, delete it.
Click to expand...
Click to collapse
You can get this working by flashing the recovery from rommanager. Worked for me.
Sent from my Nexus S using xda app-developers app
polobunny said:
Check with a file manager with root rights that you don't have install-recovery.sh in the /etc/ folder at the root of your phone.
If yes, delete it.
Click to expand...
Click to collapse
rather than deleting I suggest a renaming of the file to <filename>.<ext>.bak , as if he wants to return to stock , though I doubt that will ever happen
ReVo_007 said:
rather than deleting I suggest a renaming of the file to <filename>.<ext>.bak , as if he wants to return to stock , though I doubt that will ever happen
Click to expand...
Click to collapse
I'm on cm 9.1 and don't have that file
Sent from my Nexus S using Tapatalk 2

[SOLVED] TWRP backups: Delete failed

Hi
Despite several attempts with different file managers and TWRP versions I can't delete my TWRP backups. The only solutions I have is through the recovery mode or a terminal command (rm -rf /sdcard/...).
No issue to delete folders from other directories though.
Is this the same with new backups?
rootSU said:
Is this the same with new backups?
Click to expand...
Click to collapse
Yep
Primokorn said:
Yep
Click to expand...
Click to collapse
odd. i use root explorer, open twrps file, select backups, long press on the backup i want to delete, then press delete(and its gets deleted). what file explorer do you use?
Permissions look right.
Maybe TWRP is doing something funky. For example, if you bacakup your entire /sdcard via adb in recovery then push it back, you won't be able to make changes on /sdcard to any directory. Maybe TWRP is doing something when it backs up. Maybe try a few different versions of it?
rootSU said:
Permissions look right.
Maybe TWRP is doing something funky. For example, if you bacakup your entire /sdcard via adb in recovery then push it back, you won't be able to make changes on /sdcard to any directory. Maybe TWRP is doing something when it backs up. Maybe try a few different versions of it?
Click to expand...
Click to collapse
last night, i deleted my old backup and made a new one. yes, physically deleted using root explorer before i made a new backup.
simms22 said:
last night, i deleted my old backup and made a new one. yes, physically deleted using root explorer before i made a new backup.
Click to expand...
Click to collapse
I mean for @Primokorn not in general
Sent from my Nexus 5 using Tapatalk
@Primokorn try root explorer
I tried with root explorer, solid explorer and ES file. Nothing works with these apps.
Actually I already had this issue with old TWRP versions.
I manage my backups from the recovery mode now but that's really odd...
Maybe doing a new fastboot flash could fix it. Last time I had to use Flashify to upgrade because I didn't have a PC.
Then I'll try with adb if needed.
If all else fails, you could get what you want off the device and format the internal SD. Could be messed up.
KJ said:
If all else fails, you could get what you want off the device and format the internal SD. Could be messed up.
Click to expand...
Click to collapse
Yep. Better yet, flash a userdata.img I reckon
Problem solved after flashing userdata.img. Thanks guys.
I had tbis problem too after flashing NetHunter. I fixed it by deleting the directory using the file manager in TWRP
iliass01 said:
I had tbis problem too after flashing NetHunter. I fixed it by deleting the directory using the file manager in TWRP
Click to expand...
Click to collapse
It's too late for me to try but I keep this in mind. I took the opportunity to clean up my internal memory lol
BTW due to this issue ADB didn't work while being into recovery mode. Everything is fixed now.

(LG V20, T-Mobile) Change Emoji from stock when rooted

Thought i'd put this on it's own thread so it doesn't get lost in the sea of comments where i put it originally. Mods, if this belongs somewhere else please move.
For anyone wanting to change their emoji and not sure if you want to use that switcher app, its very simple. Install ES file explorer (i can't imagine most of you don't already have it) and go to system/fonts and locate "NoToColorEmojii.ttf" and rename it to your liking (i just renamed it with NoToColorEmojii_OLD.ttf). Then download a replacement TTF emoji file, i used this one :
http://www.mediafire.com/file/oe85f3h5mj0731k/NotoColorEmoji.ttf
NEW WORKING LINK POSTED
download it and put it in the same folder the old one is in, reboot your phone, and viola, you're good to go.
Hope this helps!
YES! Thank You for doing this.
---------- Post added at 16:16 ---------- Previous post was at 16:16 ----------
thatisandwas said:
Thought i'd put this on it's own thread so it doesn't get lost in the sea of comments where i put it originally. Mods, if this belongs somewhere else please move.
For anyone wanting to change their emoji and not sure if you want to use that switcher app, its very simple. Install ES file explorer (i can't imagine most of you don't already have it) and go to system/fonts and locate "NoToColorEmojii.ttf" and rename it to your liking (i just renamed it with NoToColorEmojii_OLD.ttf). Then download a replacement TTF emoji file, i used this one :
https://drive.google.com/file/d/0B3n...ew?usp=sharing
download it and put it in the same folder the old one is in, reboot your phone, and viola, you're good to go.
Hope this helps!
Click to expand...
Click to collapse
File no longer exists...
Give me a sec I'll get a new link up
Kief_haring said:
YES! Thank You for doing this.
---------- Post added at 16:16 ---------- Previous post was at 16:16 ----------
File no longer exists...
Click to expand...
Click to collapse
Can you try that again? I think its just that it looks that way cause you can't preview this file. there should still be a DL button.
thatisandwas said:
Can you try that again? I think its just that it looks that way cause you can't preview this file. there should still be a DL button.
Click to expand...
Click to collapse
Same thing. Google is saying the file isn't there...
Kief_haring said:
Same thing. Google is saying the file isn't there...
Click to expand...
Click to collapse
Not sure why my google drive links keep dying! Posted up with a new host, should be good to go. Sorry about that!
Much better! Thank you!
Sent from my LG-H918 using Tapatalk
thatisandwas said:
Not sure why my google drive links keep dying! Posted up with a new host, should be good to go. Sorry about that!
Click to expand...
Click to collapse
No worries, Thanks for even posting/hosting!
Can we have a screenshot for these emojis? Which ones are they even? These are the ones I'm using currently, which are the new Samsung emojis.
Anyone have the Samsung emojis?
Sent from my LG-H918 using Tapatalk
Do we need to be rooted??
Deeemm79 said:
Do we need to be rooted??
Click to expand...
Click to collapse
Can't edit system files otherwise.
Sent from my LG-H918 using XDA-Developers mobile app
bigmase23 said:
Anyone have the Samsung emojis?
Sent from my LG-H918 using Tapatalk
Click to expand...
Click to collapse
Here ya go [emoji6] ..
https://www.dropbox.com/s/pk62q5f7nqxjvdg/NotoColorEmoji.ttf?dl=0
Also here's the iPhone emojis if anyone wants them..
https://www.dropbox.com/s/ctkugoahd75m31u/NotoColorEmoji.ttf?dl=0
Sent from a ridiculously modified ColecoVision
Im rooted and still cant edit system files. I re-ran the recowvery script, and when i got to TWRP, I swiped to allow changes to the system partition. Then flashed no-verity-opt-encrypt.zip then flashed SuperSu.
I am certain about root priviliges. SuperSU prompts me when root is required, and I am using a custom rom.
I used a script in the app RomManager to mount system RW to no avail.
I am using ES File Manager. I dont understand this, so any help is appreciated. Thanks
sduffy89 said:
Im rooted and still cant edit system files. I re-ran the recowvery script, and when i got to TWRP, I swiped to allow changes to the system partition. Then flashed no-verity-opt-encrypt.zip then flashed SuperSu.
I am certain about root priviliges. SuperSU prompts me when root is required, and I am using a custom rom.
I used a script in the app RomManager to mount system RW to no avail.
I am using ES File Manager. I dont understand this, so any help is appreciated. Thanks
Click to expand...
Click to collapse
I'm not a noob by any stretch but I'm feeling like one again with this LG stuff so just to clarify this is basically just a guess, but if you're positive you have root access then it sounds like the problem could be with the file explorer you're using. I don't use es file explorer myself so if it is the problem I couldn't tell you why, but I use solid explorer and I haven't had any issues with modifying system files. Anyway just thought I'd throw it out there in case you haven't already tried with a different file explorer. Hope it helps
Sent from a ridiculously modified ColecoVision
jeep447 said:
I'm not a noob by any stretch but I'm feeling like one again with this LG stuff so just to clarify this is basically just a guess, but if you're positive you have root access then it sounds like the problem could be with the file explorer you're using. I don't use es file explorer myself so if it is the problem I couldn't tell you why, but I use solid explorer and I haven't had any issues with modifying system files. Anyway just thought I'd throw it out there in case you haven't already tried with a different file explorer. Hope it helps
Sent from a ridiculously modified ColecoVision
Click to expand...
Click to collapse
That's good advice. My first thought exactly. I think the real problem was i had assumed the rom came with Busybox already installed. I installed Busybox when scripts for read/write access wouldnt run in apps that required it. Now things work perfectly.
sduffy89 said:
That's good advice. My first thought exactly. I think the real problem was i had assumed the rom came with Busybox already installed. I installed Busybox when scripts for read/write access wouldnt run in apps that required it. Now things work perfectly.
Click to expand...
Click to collapse
It's funny because I had a similar problem when I first installed Adaway because it would download the updated host but it kept failing to install, and then it finally dawned on me when I was doing something else that required busybox that it wasn't already installed because for some reason I also had just assumed it was. Anyway I'm glad to hear you got it figured out ?
Sent from a ridiculously modified ColecoVision
jeep447 said:
It's funny because I had a similar problem when I first installed Adaway because it would download the updated host but it kept failing to install, and then it finally dawned on me when I was doing something else that required busybox that it wasn't already installed because for some reason I also had just assumed it was. Anyway I'm glad to hear you got it figured out ?
Sent from a ridiculously modified ColecoVision
Click to expand...
Click to collapse
Okay. I can change the file of the original .tff to *_OLD.tff but cant copy and paste the new one to the /system/fonts directory because its a "read only directory". Yet ES File Explorer says Readable and Writable.
Any ideas i can try?
sduffy89 said:
Okay. I can change the file of the original .tff to *_OLD.tff but cant copy and paste the new one to the /system/fonts directory because its a "read only directory". Yet ES File Explorer says Readable and Writable.
Any ideas i can try?
Click to expand...
Click to collapse
Try solid explorer.. that's what I use..
So i tried this deal and even after renaming and replacing i get no emogi anymore. Check picture attached. And renaming back old to normal did not help either. I did a factory reset and emoji still missing. Can some help. Thanks

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