Hi All,
I cracked my screen and am going to get a replacement from Asurion.
In the event that it comes with 4.4.4 loaded, can I run an RUU for an earlier version, downgrade and then obtain S-Off?
I am assuming not but hoping for the best.
Thanks!
ahart814 said:
Hi All,
I cracked my screen and am going to get a replacement from Asurion.
In the event that it comes with 4.4.4 loaded, can I run an RUU for an earlier version, downgrade and then obtain S-Off?
I am assuming not but hoping for the best.
Thanks!
Click to expand...
Click to collapse
No you cannot.
Hope for 4.4.3
ahart814 said:
Hi All,
I cracked my screen and am going to get a replacement from Asurion.
In the event that it comes with 4.4.4 loaded, can I run an RUU for an earlier version, downgrade and then obtain S-Off?
I am assuming not but hoping for the best.
Thanks!
Click to expand...
Click to collapse
The replacement I received from them 3 weeks ago was brand new with 4.4.2 so chances are your will come 4.4.2 also. Just dont update it when you get it lol.
My Asurion replacement came with 4.4.4, Just got it in the mail the day before Thanksgiving. Impatiently waiting for s-off here.
Jorian85 said:
My Asurion replacement came with 4.4.4, Just got it in the mail the day before Thanksgiving. Impatiently waiting for s-off here.
Click to expand...
Click to collapse
jcase just posted that they are hoping to release an updated Sunshine the first week of January.
http://forum.xda-developers.com/showpost.php?p=57180682&postcount=76
When you guys returned your phone, did you ruu to stock, s-on and lock your bootloader before sending the old one in? I've got to do the same thing. Speaker issue.
I actually haven't got around to sending mine in yet but wasn't planning on it. I wiped it but they'll be getting it back s-off with a custom ROM. Maybe the next guy to get my phone after it gets refurbished will get lucky and already have s-off.
Mine was lost so mine was just replaced, you would have been better off if you had lost yours.
I know. Shoulda just said I lost it so I could keep it to play around with.
Jorian85 said:
Shoulda just said I lost it so I could keep it to play around with.
Click to expand...
Click to collapse
That of course would be lying and committing insurance fraud which is illegal...
They have ways to find out if you lost it so nobody should attempt this.
No further discussion is allowed surrounding insurance fraud.
Thanks,
Neo
Forum Moderator
Haha my bad. NO insurance fraud, got it!
Related
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nope i used the tmous 1.50.
I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
Sounds like you bricked it, yes :s
Thanks for the replies guys.
Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?
It should still be covered by the original warranty right?
LooieENG said:
It should still be covered by the original warranty right?
Click to expand...
Click to collapse
Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it
Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?
the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
Click to expand...
Click to collapse
I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.
I wonder what would them HTC guys think if they are already among us
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
Click to expand...
Click to collapse
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!
i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
Click to expand...
Click to collapse
Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
Click to expand...
Click to collapse
Hey guys. I have a chance to pick up a mint sensation locally for a cheap price. The seller is under the impression it is bricked. I've read through the threads for a while now but thought I would ask for some help/advice. The seller told me that he bricked the phone by trying to unroot it but has also said he was trying to "flash boot or something." He has made it clear that the phone will not turn on or show any signs of life. He has tried multiple batteries as well.
So, is there any way to ensure it is bricked? I had thought that maybe he messed up flashing a new rom.
If it is clearly bricked, what would be a good price to snag it for?
Would it be possible to buy it and contact HTC in regard to the warranty? What would this cost?
Thanks in advance,
PS; I have read about the inablility to charge after flashing CWM. I'm not sure if CWM was installed or not. I will ask that asap.
Sounds like an inappropriate file was flashed to hboot, in which case it's dead. Short of jtagging there is no way to fix it.
Thanks for the quick reply globatron. That sucks to hear that it probably is fried. Would the HTC warranty cover this type of repair?
MRpeabodyia said:
Thanks for the quick reply globatron. That sucks to hear that it probably is fried. Would the HTC warranty cover this type of repair?
Click to expand...
Click to collapse
No, they wouldnt as it was from user error.
Matt
Do you know for sure they wouldn't cover it? All morality aside it could be argued that it wasn't user error considering I'm not entirely sure what the seller did to it.
MRpeabodyia said:
Do you know for sure they wouldn't cover it? All morality aside it could be argued that it wasn't user error considering I'm not entirely sure what the seller did to it.
Click to expand...
Click to collapse
Well,morality aside you can always tell them that the OTA update bricked it.If you are a TMOUS customer you can try and contact T-mo first.They are usually easier to deal with than HTC.
NYCguy I read through your thread discussing your dealings with Tmous. I had thought about contacting them but they have been a huge pain for me lately. (Almost to the point of ending my contract). I shot HTC an email out of curiousity so I should hear back from them soon. I've had to replace a phone before via T-mobile and it was pretty smooth. I just don't want to do it all the time as this may look odd on their end.
NYCguy I read through your thread discussing your dealings with Tmous. I had thought about contacting them but they have been a huge pain for me lately. (Almost to the point of ending my contract). I shot HTC an email out of curiousity so I should hear back from them soon. I've had to replace a phone before via T-mobile and it was pretty smooth. I just don't want to do it all the time as this may look odd on their end.
Well I bought my "bricked" sensation. I spoke with the seller for a while and it seems he had rooted it, received notification of the OTA, and attempted to unroot it. He didn't give me specifics on the procedure he used but I'm going to read as much as I can, depending on when my monster child will let me, and attempt to fix this thing. I read about the battery tricks and will try those tonight. Any suggestions as this point guys?
Well after reading and tinkering with this thing for a while it seems I have the dreaded qhsusb brick. I already spoke with HTC and it is under warranty until November of 2013. My new question is, Will HTC be able to tell the device was ever rooted? A rom was never installed so it should be stock. Seems the seller made a mistake in trying to go from s-off to s-on. Just hoping I won't have to pay much to have a new one sent from the manufacturer.
Thanks
MRpeabodyia said:
Well after reading and tinkering with this thing for a while it seems I have the dreaded qhsusb brick. I already spoke with HTC and it is under warranty until November of 2013. My new question is, Will HTC be able to tell the device was ever rooted? A rom was never installed so it should be stock. Seems the seller made a mistake in trying to go from s-off to s-on. Just hoping I won't have to pay much to have a new one sent from the manufacturer.
Thanks
Click to expand...
Click to collapse
Well if it's a QHSUB brick that means the phone is truely DEAD.If you can't boot into bootloader,can't charge it and can't connect to a PC,then i don't see how could they tell if it was rooted or not.There is no way for them to tell.You just tell them you bricked it while trying to install the OTA update,or do as i did and contact T-mobile.
Good luck!
Thought I would update this thread for anyone who may stumble across it at a later date. I went ahead and sent my bricked phone into HTC. They repaired the phone and sent it back. I was suprised to see that they didn't send me a refurb.
I have to say that HTC were very easy to work with were quick in returning my phone.
Anyone that got a replacement recently from AT&T care to share if they are sending phones with 2.20 or 1.85? I was given this as an option to replace my phone with but if it's being sent with 2.20 I'm very reluctant to go for a phone that can't be rooted.
There are rhymes and reasons as to why there is a rooting snafu after 2.20, I would say hold on for a few days
Sent from my HTC One X using xda premium
Mine is 1.85 not I have not rooted it yet. Still reading lol.
Sent from my HTC One X using Tapatalk 2
Dropped mine in a swimming pool Saturday just gone. I did a claim with Assurion on Sunday and received brand new in box HOX on Tuesday. Shipped within 1.85. Today is rooted and unlocked bootloader and all is good in the world.
Sent from my Nexus 7 using Tapatalk 2
I had an HTC vivid. Broke screen. Called Asurion, today I have a HOX. Nice ****. it is equipped with 1.85!
Sent from my HTC One X using Tapatalk 2
holeshot77 said:
I had an HTC vivid. Broke screen. Called Asurion, today I have a HOX. Nice ****. it is equipped with 1.85!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
PROFIT !!!!!:laugh:
I had a defective screen and had to return/exchange for a new one on 8/22 and it has 2.2 on it. I am pissed and eagerly waiting for a solution to root. I am guessing they are selling off the 1.85 firmware first, so if you are going to take a gamble, the sooner the better.
Oh yeah, my refurb came with 1.85.
qwertyaas said:
Anyone that got a replacement recently from AT&T care to share if they are sending phones with 2.20 or 1.85? I was given this as an option to replace my phone with but if it's being sent with 2.20 I'm very reluctant to go for a phone that can't be rooted.
Click to expand...
Click to collapse
My Galaxy S2's USB port died on me and I got the One X as a replacement and it came with 1.85. I got it on Tuesday this week if that helps.
A bunch of us from the i777 forums ended up getting replacement One X's each have been 1.85 units.
Just a touch off topic, but since this thread is about warranty I thought I would post here.
I bought my One X about 2 weeks ago so it is still under warranty. Would just going into the ATT store and saying it's over heating qualify for an exchange? Seems like there is a chance that I can end up with a 1.85. I'm not really sure how the warranty/exchange program works though.
Also, first post! I've been lurking for about a week and will try my best to avoid the more common noob questions.
Arsenalfan said:
Dropped mine in a swimming pool Saturday just gone. I did a claim with Assurion on Sunday and received brand new in box HOX on Tuesday. Shipped within 1.85. Today is rooted and unlocked bootloader and all is good in the world.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Did the same thing for my girl and first they sent a replacement on 1.85 but speaker was broken so I sent it back and got a brand new, in box HOX with 1.85. I rooted it for her and we are happy campers!!
Sent from my At&T One X on CleanRom 4.5 DE
---------- Post added at 10:49 AM ---------- Previous post was at 10:48 AM ----------
holeshot77 said:
I had an HTC vivid. Broke screen. Called Asurion, today I have a HOX. Nice ****. it is equipped with 1.85!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
So u had a vivid in ur contract and made a claim with assurion and the replaced ur vivid with the HOX???? #winning
Sent from my At&T One X on CleanRom 4.5 DE
Triavius said:
Just a touch off topic, but since this thread is about warranty I thought I would post here.
I bought my One X about 2 weeks ago so it is still under warranty. Would just going into the ATT store and saying it's over heating qualify for an exchange? Seems like there is a chance that I can end up with a 1.85. I'm not really sure how the warranty/exchange program works though.
Also, first post! I've been lurking for about a week and will try my best to avoid the more common noob questions.
Click to expand...
Click to collapse
I did my warranty exchange by calling AT&T. Not sure how it would go by stopping at a store. If you are still within your initial 30 days you should be able to get a replacement in store just fine.
Sent from my HTC One X using xda premium
PatriotXT92 said:
I did my warranty exchange by calling AT&T. Not sure how it would go by stopping at a store. If you are still within your initial 30 days you should be able to get a replacement in store just fine.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I'm going to stop over after work. I don't quite know enough yet to go through and root, but I want to learn and want the option to do so. I'll update later with how it goes at ATT and if I get something other than a 2.20
*Edit: Went into ATT and had a nice easy change to a nice brand new ...2.20 HOX. Guess it will give me plenty of time to learn about Android before I mess something up.
Triavius said:
Just a touch off topic, but since this thread is about warranty I thought I would post here.
I bought my One X about 2 weeks ago so it is still under warranty. Would just going into the ATT store and saying it's over heating qualify for an exchange? Seems like there is a chance that I can end up with a 1.85. I'm not really sure how the warranty/exchange program works though.
Also, first post! I've been lurking for about a week and will try my best to avoid the more common noob questions.
Click to expand...
Click to collapse
Within 30 days always good. I'm glad to hear it went smooth
Sent from my Nexus 7 using Tapatalk 2
My screen was defective and just got a replacement phone (it was still under warranty) today. Software number:
2.20.502.7 ............****.
Question......I need to send my defective phone back to at&t for the warranty. Am I screwed because it is rooted/unlocked bootloader with cleanrom currently installed? The problem with the screen is that it seems to be stuck on sleep.....I can BARELY see it if I shine a very bright flashlight on it. I hope I don't have to pay the $500 or whatever it is (if I should be asking this question somewhere else, let me know)
Thanks
i just got a replacement from at&t and its 2.20 firmware. i too was unlocked rooted and had a custom rom, but my phone was completely dead. no charging and no turning on. flashed clockwork recovery from rom manager for htc one x (gsm). it saying gsm i thought it was for our but its not. wrote the recovery partition over m y bootloader partition. and to answer the question below, yes you just might have to pay for it seeing that they can still power on+volume up and get to your bootloader seeing it as unlocked and tampered. in such cases you should ruu back to stock rom if possible before sending it in.
something to check for since you get a refurb when you get a warranty replacement, see if it says locked or relocked and check if the CID is 111111 fastboot get var cid.
My camera lens cracked and I'm getting a replacement phone via HTC Advantage (the $29) option.
I have Viper installed and am s-off. Should I worry about returning the phone to stock, or will they not care? If it was going to VZW I'd definitely take the effort, I just don't know if it's necessary since it's going to HTC.
Anyone have any experience with this?
Id do it just incase because htcdev is so adimant about saying unlocking bootloader voids warranty
Good point, thanks. Better safe than sorry...
Thats right
I had to send mine in to the HTC repair center last week. Didn't want to take any chances as well. I flashed back to stock, reverted back to S-on, and unrooted my phone to be on the safe side. All went well and I have my replacement phone.
Make sure you s-on before sending it back. They charge $290 for 'repairing' an unlocked boot loader. In my rush to send mine back I forgot to s-on.....yeah not too thrilled.
th1rd3y3 said:
Make sure you s-on before sending it back. They charge $290 for 'repairing' an unlocked boot loader. In my rush to send mine back I forgot to s-on.....yeah not too thrilled.
Click to expand...
Click to collapse
I figured theyd do some dumb **** to get some money out of the consumer
th1rd3y3 said:
Make sure you s-on before sending it back. They charge $290 for 'repairing' an unlocked boot loader. In my rush to send mine back I forgot to s-on.....yeah not too thrilled.
Click to expand...
Click to collapse
WOW!
Makes me glad I was overly cautious!
Hmm. I just received my replacement. I sent my original back unlocked with s-off.
Sent from my HTC6525LVW using Tapatalk
Those of you that sent the phone back did you choose the next day option? I'm about to undergo the unrooting process before sending mine back, but seems a few of you didn't even bother.
DizDroid said:
Those of you that sent the phone back did you choose the next day option? I'm about to undergo the unrooting process before sending mine back, but seems a few of you didn't even bother.
Click to expand...
Click to collapse
I chose the $19 option, which covers expedited 2 day shipping in both directions. I send in my device, then upon inspection, HTC sends out a replacement device. HTC received my M8, and shipped the new M8 the same day. I received it 2 days later and am quite happy.
I didn't go back to stock before shipping my device. I figured if they *****ed, I would ask them to replace the cracked screen and ship back the same device.
One thing to note is I flashed the "remove red text" mod, so this may have fooled them.
I went with the next-day, $29, option. I did flash it back to stock, relocked, and all. No issues, they have completed the process with no complications.
I've searched around, but I can't seem to confirm the answer to this question. I've recently been hit by the locked bootloader issue after buying a used Verizon S3 that was already upgraded to 4.4.2. I would like to pay someone to do the JTAG bootloader downgrade, but I'm not having much luck finding help with that at this point.
My question is: did this phone ever ship from Verizon with 4.3 or 4.4.2 already installed? In other words, if I buy a new old stock Verizon S3, am I safe, or is there a chance it will have the locked bootloader too?
harrisonts said:
I've searched around, but I can't seem to confirm the answer to this question. I've recently been hit by the locked bootloader issue after buying a used Verizon S3 that was already upgraded to 4.4.2. I would like to pay someone to do the JTAG bootloader downgrade, but I'm not having much luck finding help with that at this point.
My question is: did this phone ever ship from Verizon with 4.3 or 4.4.2 already installed? In other words, if I buy a new old stock Verizon S3, am I safe, or is there a chance it will have the locked bootloader too?
Click to expand...
Click to collapse
More than likely if you find a VZW S3 in the wild it will more than likely have a locked bootloader. When the device first was available I got it with 4.1.2 on it but that was quite a long time ago. Your best bet may be someone selling it on swappa
Sent from my Nexus 6 using Tapatalk
ShapesBlue said:
More than likely if you find a VZW S3 in the wild it will more than likely have a locked bootloader. When the device first was available I got it with 4.1.2 on it but that was quite a long time ago. Your best bet may be someone selling it on swappa
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Thanks, ShapesBlue. That's kind of what I assumed, and of course, it happened with the one I picked up.
My hope, still, was that I could find one new in the box (there are a few on eBay right now) that shipped with and had never been updated from 4.1.2. I'll certainly shop around a bit more or maybe see if there's a custom rom one on Swappa.
harrisonts said:
Thanks, ShapesBlue. That's kind of what I assumed, and of course, it happened with the one I picked up.
My hope, still, was that I could find one new in the box (there are a few on eBay right now) that shipped with and had never been updated from 4.1.2. I'll certainly shop around a bit more or maybe see if there's a custom rom one on Swappa.
Click to expand...
Click to collapse
Definitely recommend. I bought my Nexus 5 from swappa and almost bought my N6 from there but found a better deal on amazon. I still have the S3 laying around, I'll probably never get rid of mine
Sent from my Nexus 6