[Q] nexus 5 switched off after trying lollipop ota - Nexus 5 Q&A, Help & Troubleshooting

Hi, i'm new and know very little about how phones work. I clicked on the ota notice. It downloaded until the srceen lit up with the little coloured balls were swirling on the screen for about 20 seconds. The it went to a very dimly lit grey blank screen. I left it for about 10 mins but it just got hot. Then i started pressing the on button to turn it off. All i can get now is the grey screen. The alarm went off on it this morning so it is still working in some part. hope this makes sense.
Help needed please
tx

ok. i'm getting notification noises through for twitter. notificatin lights flashing plus noise.
I had a new screen fit last week (copy i think) is it likely the screen has died on me?
tx

chris p said:
ok. i'm getting notification noises through for twitter. notificatin lights flashing plus noise.
I had a new screen fit last week (copy i think) is it likely the screen has died on me?
tx
Click to expand...
Click to collapse
Well, might be a stupid question but... Does the screen works ? I mean, do you have the black screen & google logo when you boot ? Or just the grey screen ?

Charlus97 said:
Well, might be a stupid question but... Does the screen works ? I mean, do you have the black screen & google logo when you boot ? Or just the grey screen ?
Click to expand...
Click to collapse
All i get is a very very dim grey screen when i mess with the on off button.
Nothing on it at all.
The screen was playing up a bit a few days ago. Cost me £110 to get it fitted.
The original screen broke near the volume rocker.
tx for reply

chris p said:
All i get is a very very dim grey screen when i mess with the on off button.
Nothing on it at all.
The screen was playing up a bit a few days ago. Cost me £110 to get it fitted.
The original screen broke near the volume rocker.
tx for reply
Click to expand...
Click to collapse
Chances are high it's the screen then, especially if it was or has been playing up since you've had it replaced. Go back to the shop that fitted it and ask them to fix it at their cost.

chris p said:
All i get is a very very dim grey screen when i mess with the on off button.
Nothing on it at all.
The screen was playing up a bit a few days ago. Cost me £110 to get it fitted.
The original screen broke near the volume rocker.
tx for reply
Click to expand...
Click to collapse
So, this isn't the origal screen of your Nexus 5 ?
Well, it seems like an hardware issue if you've got the same grey screen when the phone boots..
Who did the reparation on the screen ? You ? Google/LG ? Or a store ?

Charlus97 said:
So, this isn't the origal screen of your Nexus 5 ?
Well, it seems like an hardware issue if you've got the same grey screen when the phone boots..
Who did the reparation on the screen ? You ? Google/LG ? Or a store ?
Click to expand...
Click to collapse
I got it done at a local market store. he did say bring it back if i had any problems.
just seems a bit odd that it went on the update. It did get very hot though.
I'l take it in on saturday and see if they will have a look.
Anybody think i'l be covered for the screen being bad from a market store?
tx for the replies.

chris p said:
I got it done at a local market store. he did say bring it back if i had any problems.
just seems a bit odd that it went on the update. It did get very hot though.
I'l take it in on saturday and see if they will have a look.
Anybody think i'l be covered for the screen being bad from a market store?
tx for the replies.
Click to expand...
Click to collapse
Well, you won't be covered by LG/Google waranty (unless your local store is regognized by LG and has authorizations to change screens without woiding the warranty, but i have some serious doubts here :/)
I don't think that the temperatures would have killed the screen but, you may not mention it to you local store (or they will probably say that the temps are the cause of the dead screen and charge you for a new one..)
Good luck

Related

[Q] Screen problem (blurry screen on touch)

Hello everyone.
Yesterday, I got weird problem (in one hand). Phone screen on touch becomes blurry, like it's liquified... This never happened before and I believe it's hardware problem. Here's YT video which shows whats happening:
http://www.youtube.com/watch?v=oMsFQddR1FM
Anyone had this kind of problem? Maybe some advice?
max5800 said:
Hello everyone.
Yesterday, I got weird problem (in one hand). Phone screen on touch becomes blurry, like it's liquified... This never happened before and I believe it's hardware problem. Here's YT video which shows whats happening:
http://www.youtube.com/watch?v=oMsFQddR1FM
Anyone had this kind of problem? Maybe some advice?
Click to expand...
Click to collapse
There is something pushing on the screen from behind. Push hard on a laptop screen or anything LCD and it will do that. It's to do with how LCD works.
I know, but how come it happened out of nothing? Phone has not been opened...
Sent from my GT-I5800 using XDA App
yup mate
i got this issue when am using motorok e8
it has fine lcd.... but the main drawback is lcd issue
well in the on topic., as hillbeast said... the gap btw the lcd screen and the screen case gets shortened... so when u put ur finger..it hitting the screen case/something below..
SUGGESTION:
ur lcd got damaged... use till it lost completely.. meanwhile buy one lcd or report to
this to the nearby samsung service centre
austin266 said:
yup mate
i got this issue when am using motorok e8
it has fine lcd.... but the main drawback is lcd issue
well in the on topic., as hillbeast said... the gap btw the lcd screen and the screen case gets shortened... so when u put ur finger..it hitting the screen case/something below..
SUGGESTION:
ur lcd got damaged... use till it lost completely.. meanwhile buy one lcd or report to
this to the nearby samsung service centre
Click to expand...
Click to collapse
Friend of mine who works in T-mobile told me the same thing. He said I should wait for it to stop working and bring it to service as I still have warranty.
Thanks everyone.
cool mate
hope u will get the phone back to u hands asap.... so that u can explore and enjoy sg3
Hmm, my cousin had the same in SG3, but it dissapeared. He doesn't do anything about it, just it was gone after some time...

Nexus 5 screen died today + dangerously hot lower screen

Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?
thats something quite strange
let us know what google says about RMA and this issue
Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk
kentoe said:
Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?
Click to expand...
Click to collapse
On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.
meethere said:
thats something quite strange
let us know what google says about RMA and this issue
Click to expand...
Click to collapse
I had called them and reported the screen totally dead with lines streaking vertically and got a new replacement ordered. It wasn't until late last night when I got back and had the screen on in this dead mode that the bottom was extremely hot. I'll have to call them back and let them know
dark_ente said:
Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah hopefully, it definitely seems like it could be one of those things that could potentially start fire.The one I have is the LG-D820. Any more info I can provide?
daemonios said:
On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.
Click to expand...
Click to collapse
Yeah, no its definitely dead. There were streaked lines across it, rebooted it multiple times. I ended up going into the bootloader and recovery via adb/fastboot and all that jazz. It eventually just would not work now.
In regards to the hot part I definitely think it was the lower part of the screen. It was quite literally half an inch away from the LED to the left. Was super super hot then once I shut the defective screen off (I could tell by the backlit light or whatever) it wasn't hot anymore after a minute or so.
Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk
dark_ente said:
Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
32gb black version. I ordered it immediately when they announced it that day.
mine gets really warm when i'm doing a TWRP backup then it goes into bootloop after and wont cool down. i have to force it to power off from recovery and let it cool, but i've always seen it happen. i wonder if yours was attempting to boot over and over for hours and cooked itself.....? i have a launch day black 32gb too, running Cataclysm with Franco at the moment but it was doing it on rooted stock with stock kernel
I had to send my 19 day old 32Gb Red Nexus 5 in to LG for the same reason. I was using the phone and all of the sudden had vertical lines and the bottom of the screen got burn your fingers hot. Waiting to see what LG does with my phone. The only thin I can figure is the synaptics chip which controls the screen is bad. Its the only thing in that area that could get that hot. I also noticed when I first got my phone the glass in the same area looked like it had a slight wave in it. Didn't think anything of it at the time. I'll let you know how it goes.
Is RMA/replacement applicable for Rooted and unlocked devices?
I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app
Bear3825 said:
I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app
Click to expand...
Click to collapse
My device issue is related to power button. there is no software issue.
The power button is rattling since from the purchase of the device.
Hope my device gets repaired.
Like I said. Hardware issues that are production faults should be covered.
Sent from my ME173X using XDA Free mobile app

screen stopped working

I'm currently on holiday in Majorca, today the screen stopped working, the backlight comes on but nothing displays, I'm still getting notifications. I powered it off and left it for a while, now it shows the Sony and powered by Android screens but then goes off during the next animation
Any ideas what I can do?
I was using it for 4k video recording, photos and the only means of contacting people, currently on my wife's phone using the free WiFi in reception but we cannot use it for calls or texts.
Any help appreciated
I've used the 'off' thing under the flap a few times by the way, that's the only way I can turn it off at the moment
mmace said:
I'm currently on holiday in Majorca, today the screen stopped working, the backlight comes on but nothing displays, I'm still getting notifications. I powered it off and left it for a while, now it shows the Sony and powered by Android screens but then goes off during the next animation
Any ideas what I can do?
I was using it for 4k video recording, photos and the only means of contacting people, currently on my wife's phone using the free WiFi in reception but we cannot use it for calls or texts.
Any help appreciated
I've used the 'off' thing under the flap a few times by the way, that's the only way I can turn it off at the moment
Click to expand...
Click to collapse
It boots so try to repair with pc companion or flash an original ftf
dontbelive said:
It boots so try to repair with pc companion or flash an original ftf
Click to expand...
Click to collapse
I'm on holiday, no access to a computer, hoping to get it going while here as it's our camera and video camera if something can be done ?
Without pc it cannot be done, or try to press the red button u mentioned above for 10 second let it off and charge it then turn it on
OK, left it powered off and in rice overnight, in case humidity affected it, this morning the screen now stays on but the touchscreen goes nuts like I'm pressing it everywhere, any ideas?
24 hours later, it's no longer going nuts but doesn't respond to my touch at all
mmace said:
OK, left it powered off and in rice overnight, in case humidity affected it, this morning the screen now stays on but the touchscreen goes nuts like I'm pressing it everywhere, any ideas?
Click to expand...
Click to collapse
Haha I am having a similar issue. I think mine is registering crazy touches too but my screen flickers like hell and then eventually goes black. I left it in a rice bag for two days but didnt solve it yet. I created a thread about it here because mine was directly due to water damage. Did you dip ti anywhere?
thedisturbedone said:
Haha I am having a similar issue. I think mine is registering crazy touches too but my screen flickers like hell and then eventually goes black. I left it in a rice bag for two days but didnt solve it yet. I created a thread about it here because mine was directly due to water damage. Did you dip ti anywhere?
Click to expand...
Click to collapse
yeah, the day before
screen coming away in the top corner
think I've found the problem
mmace said:
yeah, the day before
screen coming away in the top corner
think I've found the problem
Click to expand...
Click to collapse
oops! I should examine mine more closely then

[Completed] S3 purple screen

I have a s3 it fell yesterday and was still working 100%,a few hours later the screen became purple in the left corner.I left it overnight like that and the next morning the whole screen was blue,later that same day the screen turned completely black and i cant see anything.Touchscreen still works but i cant see anything i even managed to play a song.I need help..Do i need a screen replacement or Lcd replacement
dc_6 said:
I have a s3 it fell yesterday and was still working 100%,a few hours later the screen became purple in the left corner.I left it overnight like that and the next morning the whole screen was blue,later that same day the screen turned completely black and i cant see anything.Touchscreen still works but i cant see anything i even managed to play a song.I need help..Do i need a screen replacement or Lcd replacement
Click to expand...
Click to collapse
Hi,
Try posting here http://forum.xda-developers.com/galaxy-s3/help where you can get expert's help.
Good luck.

Screen problem

Got this problem with my screen,it became yellow one a small side of the screen,can I do something to fix it myself or I need to fix it with my warranty?
Looks like an hardware issue... How did you got that?
RedSkull23 said:
Looks like an hardware issue... How did you got that?
Click to expand...
Click to collapse
Charged the phone while I was doing some work ,I unplugged it at 90%,at the moment I didn't realized that the screen is yellow.After a few days I saw that the screen was a bit odd,if the screen shows a black photo,were the yellow spots are white.
Did it fall on the floor, took bad bumps, stayed on a heat font for a long period..? It's too much bizzarre to face this as a result of a software issue/error. You could try to send it to service center saying that you found it like that from one day to another, if it isn't a result of an accidental impact caused by you they should fix that by replacing the screen.

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