[Q] Bluetooth reconnecting every 10 minutes - Xperia Z3 Q&A, Help & Troubleshooting

Hi all,
Been reasonably happy with the z3 so far but I'm having problems with Bluetooth connectivity, specifically in my car. I'm used to an iphone, which works flawlessly, but the z3 only seems to be able retain a connection for 10 mins before slowly reconnecting. It's become frustrating as it restarts some of my tasker profiles(?).
Has anyone else had similar issues? Are there any known fixes for this?
I've tried turning off stamina, wifi, bluetooth timeout, display timeout, re-pairing my device - nothing has helped!
Cheers,
Russ

Info
rgtuit said:
Hi all,
Been reasonably happy with the z3 so far but I'm having problems with Bluetooth connectivity, specifically in my car. I'm used to an iphone, which works flawlessly, but the z3 only seems to be able retain a connection for 10 mins before slowly reconnecting. It's become frustrating as it restarts some of my tasker profiles(?).
Has anyone else had similar issues? Are there any known fixes for this?
I've tried turning off stamina, wifi, bluetooth timeout, display timeout, re-pairing my device - nothing has helped!
Cheers,
Russ
Click to expand...
Click to collapse
The normal Stamina mode (not ultra) won't disconnect any connection just limit background process.
This can be bug in firmware So try to repair it by PC companion
+ and a question; is this happen with another bluetooth devices or just with car?
cause if it happen with car it can be software compatibility & ...

Thanks for the reply. I thought I would update.
I did try checking for firmware updates but I found a different solution shortly after. I downloaded the 'Xperia Z1 Bluetooth Fix' from the google play store, installed it and selected the Tune2Air device (when it was in range). Since then I've had no reconnecting problems! I have no idea what the app has done but it has completely solved the issues I was having. I suggest giving it a go if you are having similar symptoms. :good:

rgtuit said:
Thanks for the reply. I thought I would update.
I did try checking for firmware updates but I found a different solution shortly after. I downloaded the 'Xperia Z1 Bluetooth Fix' from the google play store, installed it and selected the Tune2Air device (when it was in range). Since then I've had no reconnecting problems! I have no idea what the app has done but it has completely solved the issues I was having. I suggest giving it a go if you are having similar symptoms. :good:
Click to expand...
Click to collapse
I get this all the time, constant every couple of seconds when connected to my Mercedes Comand unit..
I will download this app and test it out, hopefully it sorts it.

I have Volvo V40 and when I step in my car with my bluetooth on, I see on my Z3 Bluetooth connect and then disconnect. This repeats all the time. When I then disable bluetooth and enable, the problem is gone. I don't know for sure, but what I have see on my car's phone menu, although I get these disconnects on my phone , the disconnects are not noticed by my car. But again, I didn't look into that yet. Do you have similar problems?

Hi all,
Great to know im not crazy bcuz im having the same issues in my toyota as the volvo. My phone automatically tries to pair & sometimes this works flawlessly, yet other times it connects, stalls, then spends an age tring to reconnect & all the while the cars head unit still perceives a connection. What i hav noticed is that i get great connections (fast & from where i left off) when i pause before switching off my car. If i dont pause then i need to manually connect even if the phone says its pairing with my car. Iv come from a nokia n8 which worked flawlessly however i could not control the volume from the phone which i can do from the z3 & i was wondering if the problem could be with either the phone or stereo having conflicting memory of what was last played, volume level , etc. As there must be data stored somewhere on either or both devices.

Look at this page for an explanation of Sony, seems to be a problem from the bluetooth version of the car:
https://talk.sonymobile.com/t5/Xper...s-connecting-disconnecting/td-p/853609/page/2

I dont think its necessarily the car as the problem i outlined is resolved if i pause the playing music before cutting power. I should correct an earlier comment. My problem is with playing music from my phones harddrive via a player such as the native music player, vlc music player, music visualiser, etc rather than streaming music so im not sure what peolpe using cloud services or internet radio can do.
Does anyone know why pausing the music before leaving the car is necessary when in my experience using bluetooth 3.0 didnt require this?

Related

Bluetooth Issue

Hi Folks,
Anyone had any similar problems? When my Z5 is connected to my VW Golf it constantly disconnects and reconnects, tried rebooting the phone, un-pairing and re-pairing still no joy
Just wondered if it was a bug sony needed to be aware, it's as if it's a power save feature that turns it off and on?
Cheers in advance.
Mine stays connected to my van fine
I use one of these in my car -> http://www.amazon.com/SoundBot-Bluetooth-Hands-Free-Wireless-Streaming/dp/B00RH29CJO
No problem so far, it stays connected
I´we got the same problem with my Z5 and Pebble Time
I also have bluetooth streaming issues. Connections initiated by the phone seem to work fine. Those initiated by the car do not. Have zero issues with a Nexus 5. I believe the issue may be related to the "Throw" service.
My Z5 only connects to my Nissan Qashqai 50% of the time. My previous HTC M8 would connect every single time, but Z5 has to have bluetooth turned on/off to work with the car. It's incredibly annoying and I hope it can be improved with software
Sony will probably have to fix it in next update...
I have the same issue with a garmin watch but only since the update I had yesterday, same with the car stereo again since yesterday
Sent from my Sony Z5 ooossshhhh
eRadicant said:
I also have bluetooth streaming issues. Connections initiated by the phone seem to work fine. Those initiated by the car do not. Have zero issues with a Nexus 5. I believe the issue may be related to the "Throw" service.
Click to expand...
Click to collapse
Tried disabling the "throw" function and it's still doing the same.... really annoying !!!
Hope Sony are reading...
My Bluetooth keeps my device awake, which renders my Android Wear kinda useless
Sent from my E6653 using Tapatalk
pss53 said:
Hi Folks,
Anyone had any similar problems? When my Z5 is connected to my VW Golf it constantly disconnects and reconnects, tried rebooting the phone, un-pairing and re-pairing still no joy
Just wondered if it was a bug sony needed to be aware, it's as if it's a power save feature that turns it off and on?
Cheers in advance.
Click to expand...
Click to collapse
I have a 2014 mini and the Bluetooth doesn't have any connectivity issues, but I definitely have bugs with music skipping, especially if I have maps open or something. Better than the initial 5.0 Bluetooth bugs but still really annoying. Probably my main gripe with this phone so far other than the fingerprint scanner
I have exactly the same issue as the OP with my garmin watch it connects then disconnects every 5min or so, whats weird is if i unpair and repair the connection is good for about 3hrs then starts playing up...
I also have a nexus 6 which i've tested with lollipop 5.1.1 and marshmallow and it works perfectly, my HTC M8 i used to have did exactly the same issue's as this sony, its got something to do with the trusted device settings i think the nexus doesn't ever ask about trusted devices both the HTC and this Sony do so it can't be just coincidence...
Is there anyway to disable the trusted setup on the device ? Garmin are saying to connect via there garmin connect app and don't actually connect with the phones bluetooth directly, i've tried that still doesn't work properly... frustrating...
I also have the same problem in my BMW.
Additionally, when I start call using built-in handsfree it suddenly switches to the phone's speaker then after 10 second back to handsfree.
Hope Sony fix this soon.
Does anyone know if its possible to install a apk or whatever it needs to be so that you get rid of whatever modifications sony have done to the bluetooth process the only reason i ask is i know through my nexus 6 that the bluetooth works perfect from google so replacing the Sony setup with the pure google setup should cure the bluetooth issue's or if there is anyway to disable the trusted devices issue that i'm sure is causing my bluetooth problems this is annoying me enough to consider getting rid of this phone... Excuse me ignorance i'm not clever enough to understand if this is an impossible task...
Don't know if this will work for others but last night i unpaired everything bluetooth on my phone switched the bluetooth off restarted my phone switched the bluetooth on and re-paired and now the 2 things i had issue with are working flawlessly since about 6pm last night... ???
oleaug said:
I´we got the same problem with my Z5 and Pebble Time
Click to expand...
Click to collapse
Similar issue with pebble time, every so often it disconnects. My only doubt is which of the two is failing the pebble or the phone.
No problem with car in-calls or audio bluetooth.
I have a Z5 and I have pretty much the same issue with a 2010 Jag XF, phone connects via BT for a differing period of time then disconnects, sometimes reconnecting sometime not.
I've not had this happen during a call, and not with other Sony Xperia Z's I've owned.
Also I don't appear to have this with other items connected Via BT.
'I aslo have problems with the BT. The z5 will pair with my garmin edge 520, after that it can't find it no more and can't connect.
With my Stereo amplifyer, NAD D3020 it can connect as it does not require pairing but the connection is poor and i get alot of artifacts when i play music over it.
For the Edge 520 it stops everytime it ask for Trusted device.
My phone is in for warrenty repair, Was for a cracked rear glass, but i told them about the problems with the BT too. The phone is on it's way back now. Hope this will fix the issue. If the BT don't work, the Z5 won't be usefull for what i want to do with it.
I know with my garmin, garmin told me not to connect with the phone directly just the connect app, weirdly my watch has been working perfect for about 3 days and now this afternoon is playing up again I've installed nothing new or changed any settings baffling
Sent from my Sony Z5 ooossshhhh
Similar problem here with my Android Wear and my Cartio Strip. Continuosly disconnect, B icon on status bar disappear, then re-appear after 1 - 2 min.
Someone known how to disable throw?
Thanks

Bluetooth Guru for car connection

Hi, I've been having some fairly big issues with my in-car Bluetooth and phones. I have a 2013 Subaru WRX with the stock stereo which is made by Clarion.
I first started experiencing problems with it about 2 years ago: I would be driving along when all of a sudden my phone would randomly disconnect from my car while I'm talking, listening to music or just had the GPS running (or a combination of these). Oftentimes my car stereo will spaz out once it disconnects and will actually freeze (all buttons are non functioning, including steering wheel controls, power button, am/fm buttons, volume, etc) and take many minutes to reset the connection or it won't do anything at all (the stereo says, "please wait" or "paused" or will get hung on the song title that was playing when the phone disconnected) and my phone won't reconnect to it - I'll have to restart my car. Sometimes the stereo will reset and simply won't reconnect to my phone.
The kicker is that it's an intermittent problem, but still happens semi-frequently for periods at a time then it seems to get better. I've tried deleting my paired phone list in the car and on the phone, I've tried formatting my phone and nothing worked. I even brought my car into Subaru to diagnose the problem because I feel it's a car issue and they claimed it worked with their own phone which I feel is BS because they didn't want to fix it while the car was still on warranty, but that's another story! They said they couldn't fix it because they saw no problem (couldn't reproduce it) even though I provided them with video and pictures of it occurring.
This first started happening with my unlocked, stock, HTC One, m7 (currently running lollipop) . I thought there was a chance it could be related to an app or the OS but was not able to diagnose or isolate the issue. I just recently bought a Nexus 5x (marshmallow), unlocked, stock, thinking if it was the phone then this would fix the problem. It actually seems to have gotten worse with the frequency, however I've noticed that the phone is better at pairing with my car after the connection is lost. I still can't reproduce this on a consistent basis.
Can anyone suggest some possible causes and fixes? I'm hoping someone here is a Bluetooth Guru!

Major problem, Bluetooth music connection to car

Hi, has anyone run into this?
I'm used to play music from my phone to my car (Toyota Auris hybrid) over Bluetooth. Worked good with my LG G4 but with the Mate 9 it miserable fails. BT connects but it won't play anything.
There's loads of forum messages around since nougat came out, it seems to be an android 7.0 problem that seems to be solved in 7.11
Do you guys have successfully streamed in your cars over BT? Please let us know!
blackspp said:
Hi, has anyone run into this?
I'm used to play music from my phone to my car (Toyota Auris hybrid) over Bluetooth. Worked good with my LG G4 but with the Mate 9 it miserable fails. BT connects but it won't play anything.
There's loads of forum messages around since nougat came out, it seems to be an android 7.0 problem that seems to be solved in 7.11
Do you guys have successfully streamed in your cars over BT? Please let us know!
Click to expand...
Click to collapse
I'll test it when mine arrives as I use bluetooth also.
Some other info, it really seems to be widespread and only with cars. Will check if calling actually works, I was so busy with music I forgot to check.
Btw, I have a Pebble time steel and that now has a better and more stable BT connection across a longer distance than with the lg g4.
Update next day:
Car/phone BT connection is fine.
Audio suddenly worked after a few tries but no tags visible. Much in line with what others say. Really erratic behavior.
Same for my BT speaker, perfect connection.
Another update: It played audio only once. After some more digging on other forums it seems that Android 7 is the issue. A lot of cars won't play audio over BT anymore or just handle the stream only now and than. The connection is there, the song is playing on the phone, it streams to the car but there's no sound. Oddly when you receive a phone call there's no prob whatsoever.
blackspp said:
Another update: It played audio only once. After some more digging on other forums it seems that Android 7 is the issue. A lot of cars won't play audio over BT anymore or just handle the stream only now and than. The connection is there, the song is playing on the phone, it streams to the car but there's no sound. Oddly when you receive a phone call there's no prob whatsoever.
Click to expand...
Click to collapse
My Nexus 6P on RRemix rom rooted with Marshmallow does this with 2017 Audi A4. Only thing that makes it come back is to hit the bluetooth icon in notification tray off and back on, and it syncs back up with sound. Try that? It might be a Huawei bug?
I had a similar issue on my mate 8. Spotify worked but deezer didn't in relation to showing what's playing etc.. it's likely to be nougat 7 as I've got a pixel xl and no issues with 7.1 at all over Bluetooth to my car. Looking at a mate 9 though as I miss the bigger screen
Sent from my Pixel XL using Tapatalk
I have had issues with my S7 Edge where everything connects up and all seems normal but when it plays it either delays before sound works right out of car speakers or you have to do a dance of connecting and reconnecting before sounds works properly. Also think I recall similar glitching with my previous car and my previous android phone but maybe it was previous phone (Nexus 6P) and current car (2015 Nissan Murano Platinum). Only regularly ever play podcasts in car from Beyond Pod app, BTW. Occasionally play something off YouTube but don't recall it glitching.
Sent from my Samsung Galaxy Tab S2 using XDA Labs
I have a Japanese 2014 Mazda Demio, and my Chinese Mate 9 (MHA-AL00C00B109SP01) connected, played music no problem, over bluetooth. The artist/song name shows up. But it doesn't support browsing the song library like the iPhone or Galaxy S7 did.
I also have issues to connect my mate 9 to my car (Renault Laguna 3 from 2011). I simply do not succeed to connect the phone to the car: when I try to connect, my car gives me a 4 digits pin number to enter into my phone to establish the connection, I try to connect to my car from the mobile, the box to enter the 4 digits opens and closes before I have the time to enter the digits with a connection error message.
I suspect a software bug on the bt connection with pin validation on the mate side. I can connect without issue to a standard Bluetooth speaker.
I think some cars, maybe many, just have suck computer systems. It is why I always laugh at the idea of self driving cars - like these same morons that make these terrible in car computer systems will be worth trusting to drive you around.
Sent from my Samsung Galaxy Tab S2 using XDA Labs
I also have issue on Bluetooth with my Renault Megane 2009
I had to choose nomade device to pair my mate and I have some problem on mp3 play-back that suddenly stop where has it continue on music player.
It seems to be better since I install A2DP switcher from playstore but don't know why
So I have had this issue since I got the phone yesterday and just got it working in my 2012 Toyota Tundra.
Settings > Apps > hit the 3 dots > Show system processes > Bluetooth Share > Force stop, clear data. After that try pairing your device, mine has stayed connect with frequent breaks for 5 hours today
No issues with 2 of my vehicles.
I'm having no issues at all. I'm connecting to a Tune2Air bluetooth adapter ('11 A4 doesn't support Bluetooth streaming).
same issue with Pioneer Android Auto unit.
Sometimes it works out of the box, sometimes music plays (as per screen indicators) but no music, sometimes music plays for split second and stops.
disabling/enabling BT helps
no issues when phone is connected over usb with android auto
Same thing with me as well. I have reached out to Huawei but no response. I have a US version
Just got a new Huawei Mate 9 from Optus Australia. It would not connect to my car bluetooth although it would connect to two bluetooth speakers I have. Optus technical support finally resolved the issue by changing the car bluetooth PIN from 1111 to 0000. Looks like a Huawei bug in that it can only connect to devices without a PIN or with a PIN of 0000. Checked my speakers and one has no PIN and the other has 0000 as the PIN. Hopefully Huawei will fix this.
I have a recent Japanese Mazda, as well as a gear s3 or a Huawei watch connected at the same time, and no issues with Bluetooth at all with any recent Huawei firmwares.
My Fabia plays over BT just fine, Android Auto plays it fine too.
dscline said:
I'm having no issues at all. I'm connecting to a Tune2Air bluetooth adapter ('11 A4 doesn't support Bluetooth streaming).
Click to expand...
Click to collapse
I previously reported no issues, but now BT is very problematic. For me, it seems, the issue stems from multiple connections. Before I needed two bluetooth connections in my car: one to the car itself for phone calls, and one to a BT adapter to stream music to the car's audio system. A couple months ago, I added a Huawei watch to the mix, and things went south. Typically I'll put my watch on in the morning and it will connect to the phone no problem. But when I get in my car, it doesn't want to connect: the car itself is not connected at all, the phone reports that it's connected to the BT streaming adapter, but no music plays through it. If I turn off BT on the phone and turn it back on, typically that will fix the streaming, but not the phone call connection. The phone will report that both the streaming adapter and the watch are connected, but not the car. If I click on the car connection, it will then connect. The watch connection in the list with then lose the "connected" status, but strangely, it stays connected.
So, I can't get three devices to say "connected" in the BT device list simultaneously, BUT if I turn BT off then back on when all three devices are available, THEN manually connect the car connection, all three will work, even though only two of them will say "connected".

Bluetooth Car Connection Spotify problem

Hi folks,
I got this new phone and I have a question regarding Bluetooth and Spotify. With my old smartphones(ZUK Z2 Pro or Samsung S7) connecting Spotify through Bluetooth, I can change songs/volumes on my car dash entertainment system. But with this smartphone I can not. Only thing shown is "Sony XZ Premium", which is the name of the device.
Do I need special configurations for this phone to get it work with the dash system?
Yours
I laso tested other apps like vlc etc. and none of them are controlable with the wheel controls or the car system. Seems to be a bug....
I don't have an issue with music control via my car to Deezer.
There is an general issue with bluetooth in Android 7.1.1 version. I have a problem with song information not being updated, however my car controls works, for most of the time. It seems like this problem is not present in newer cars/radios.
Yeah, I tried today also other apps like VLC/Deezer/Music app and all of them have this bug. I hope there is a fix soon. It is really annoying while driving that I can not change a song I don't want to listen to. I contaced also Sony Xperia Care, but they wanted to tell me it the car which is defective and not the smartphone...
sorry to go off on a tangent, but have you got deezer to work? I cannot for the life of me get deezer to work for me. Can you let me know what settings you are using, eg cache, etc... I have a support call open with deezer, even trying their beta but app just does not work - does not play anything...
Yeah I'm having this issue with Google Play music. Guessing it's a Bluetooth 5 codec.
Reported on Sony's forums as well,
Fingers crossed for a fix
https://talk.sonymobile.com/t5/Xper...Bluetooth-AVRCP-not-updating/m-p/1229940#M899
I have the same problem, Spotify will not update the track information on what's playing. I hope there is a fix for it soon, kinda annoying. That and the wifi issues. Lucky I have unlimited data.
Mine just connected like normal. Seems like it sounds better than my last phone also. I did have a problem where it kinda froze the Bluetooth on my receiver and had to restart that. My receiver is pretty old though. Spotify working fine with it but with your same issue
Same issue with a mini cooper s 2017. I'm able to connect to the car for phone calls and contact sharing but unable to play any music via bluetooth. It seems that the phone shows as connected but the car just says as connecting. I really hope this issue is fixed soon.
Erik500002 said:
Same issue with a mini cooper s 2017. I'm able to connect to the car for phone calls and contact sharing but unable to play any music via bluetooth. It seems that the phone shows as connected but the car just says as connecting. I really hope this issue is fixed soon.
Click to expand...
Click to collapse
SAME problem with my BMW.. Doing my head in.. Have you made any headway since you posted this?
svssolutions said:
SAME problem with my BMW.. Doing my head in.. Have you made any headway since you posted this?
Click to expand...
Click to collapse
Well Minis are technically BMWs so I guess the bluetooth interface is the same.
I managed to stream audio to my friend's Chevy Cruize but without the streering wheel controls (skip, vol up/down).=
Try pairing again and update your iDrive system (ask your dealership for more info about that)
the_kms said:
Well Minis are technically BMWs so I guess the bluetooth interface is the same.
I managed to stream audio to my friend's Chevy Cruize but without the streering wheel controls (skip, vol up/down).=
Try pairing again and update your iDrive system (ask your dealership for more info about that)
Click to expand...
Click to collapse
Spoke to Sony who refuse to believe their device is a fault.. No plans to release any software tweaks till Android P apparently.
the_kms said:
Well Minis are technically BMWs so I guess the bluetooth interface is the same.
I managed to stream audio to my friend's Chevy Cruize but without the streering wheel controls (skip, vol up/down).=
Try pairing again and update your iDrive system (ask your dealership for more info about that)
Click to expand...
Click to collapse
After messing around with settings and bluetooth I was able to achieve a connection to media audio. If you have Google Play Music installed, that is part of the bluetooth culprit.
1. Force stop Google Play Music under app settings.
2. Turn off bluetooth.
3. Toggle bluetooth back on, and under BMW/Mini go to the media menu and select your phone, after a few seconds you should be able to achieve a bluetooth media connection and you can run Google Play Music again.
I'm not sure if this can fix the spotify issue, but I was able to get my Google Play Music to work via bluetooth on my Mini, it is kind of annoying having to do all those steps anytime I get off the car, but then again, my drives are usually pretty long so I don't mind doing it at least a couple times a day.
Let me know if that worked for you.

Question Strange Bluetooth issue

I use a bovee Bluetooth dongle to listen to music while I drive. When I'm playing music it's like someone hits mute for a split second and this happens every 10 seconds or so. I first noticed this behavior on my last phone (OnePlus 8pro) but only on custom roms. I'm 100% stock on the pixel 7. Anyone else have this problem? Any suggestions? Thanks.
Sounds like a bad Bluetooth connection. Connected to my Nvidia Shield my Bluetooth headphones do that sometimes. I just forget the pairing and restart both, re-pair, and it usually works.
Have you reset your radio/bluetooth yet?
My wife had a similar issue, not quite as bad as yours, but frustrating, which got better, after a BT reset, but not 100%.
When she moved to a new phone recently, I suggested I install apps/accounts, and let her fresh configure it from there, so basically almost a full-reset. That solved the whole issue, to date (going on 2+ months now). I suspect there were a few "iffy" apps along the way too, so who knows what all got fixed, through that process...
Bastafari said:
I use a bovee Bluetooth dongle to listen to music while I drive. When I'm playing music it's like someone hits mute for a split second and this happens every 10 seconds or so. I first noticed this behavior on my last phone (OnePlus 8pro) but only on custom roms. I'm 100% stock on the pixel 7. Anyone else have this problem? Any suggestions? Thanks.
Click to expand...
Click to collapse
Maybe try to change ypur AVRCP to lower version from Developer Options. Help me with some quirky BT appliance
Bastafari said:
I use a bovee Bluetooth dongle to listen to music while I drive. When I'm playing music it's like someone hits mute for a split second and this happens every 10 seconds or so. I first noticed this behavior on my last phone (OnePlus 8pro) but only on custom roms. I'm 100% stock on the pixel 7. Anyone else have this problem? Any suggestions? Thanks.
Click to expand...
Click to collapse
So I have the same problem on a 2015 Toyota Highlander. On the Highlander, there is a phone connection function for Bluetooth and a video/ audio player. Only connection with Bluetooth. If I select both, it plays normally. I might have to do with your device not connecting using full Bluetooth functionality.
Bastafari said:
I use a bovee Bluetooth dongle to listen to music while I drive. When I'm playing music it's like someone hits mute for a split second and this happens every 10 seconds or so. I first noticed this behavior on my last phone (OnePlus 8pro) but only on custom roms. I'm 100% stock on the pixel 7. Anyone else have this problem? Any suggestions? Thanks.
Click to expand...
Click to collapse
So I have the same problem on a 2015 Toyota Highlander. On the Highlander, there is a phone connection function for Bluetooth and a video/ audio player. Only connection with Bluetooth. If I select both, it plays normally. I might have to do with your device not connecting using full Bluetooth functionality
otonieru said:
Maybe try to change ypur AVRCP to lower version from Developer Options. Help me with some quirky BT appliance
Click to expand...
Click to collapse
This I believe is the issue when it comes to other equipment and not the phones

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