If for what ever reason the KIES program installed on your computer is not connecting to your Android OS device OR KIES is not allowing the Andorid OS to upgrade or recover. I suggest the following:
Uninstall the KIES program from your computer.
Delete the CACHE of your computer. (For windows you have to search for diskcleanup// select Windows C drive// then make sure all the boxes are checked.//Click OK when ready then delete files[might take a while])
Then visit the samsung. com / us/ kies website and make sure( if your running android 4.2.2 or lower) to download the NORMAL KIES. Anything above 4..2.2 will require KIES 3.
When you have reinstalled the KIES program try connecting your device. If it does not work, change the USB cable to another compatible USB cable. (I don't suggest you go out and buy one just yet. Try any USB cable compatible with your Android Device which should work) If you don't have one buy a USB cable that is of high quality for your device(not any undervalued product).
The key principle here is to try and use a different USB cable from the one that you have been using previously to connect with your KIES program on your computer.
**NOTE**I am NOT liable for any damages or costs done by you.
However ANY question or comments are gladly welcomed.
Thank you.
Related
I've tried the drivers from Samsung, Keis, ODIN one click. None of them worked on 4 different machines, Windows 7 both x64 and x86(which was a fresh install), and two Windows XP machines. I tried it on Ubuntu(10.04 LTS) and that recognized the captivate.
Anyone know how to get one of those to correctly recognize my Captivate so I don't stuck on Samsung's/AT&T's 2.2
uninstall all of the driver that you downloaded. uninstall kies. then go to samsung.com search for the captivate, choose you phone, click the 'i own this' button. then go to get downloads, software. click on the .zip file icon next to usb drivers. if that didnt work uninstall them then download kies again. if it still doesn't install them, open kies, click menu, reinstall drivers
What is it that you're trying to do?
Sent from my SAMSUNG-SGH-I897 using XDA App
If it is coming up unknown device try another port. You may want to try another microusb cable as well.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
I've always had luck with the drivers in the captivate aio toolbox. Even on a fresh win7 64bit when I replaced my boot drive with a ssd a month ago.
Samsung really failed at the USB drivers for the Captivate. I would expect to be able to install the drivers from their website. Plug in my phone, and have it working.
trell959 said:
uninstall all of the driver that you downloaded. uninstall kies. then go to samsung.com search for the captivate, choose you phone, click the 'i own this' button. then go to get downloads, software. click on the .zip file icon next to usb drivers. if that didnt work uninstall them then download kies again. if it still doesn't install them, open kies, click menu, reinstall drivers
Click to expand...
Click to collapse
I tried that before, didn't work.
bornjamerican said:
What is it that you're trying to do?
Click to expand...
Click to collapse
I'm trying to:
1) connect as a mass storage devices. Yes I know turn on USB debugging and to mount the drive.
2) flash back to stock 2.1 or root my phone so I can install a custom ROM on it. Might go with CM7/MiUi or something from Team Phoenix. So use Odin3
shinji257 said:
If it is coming up unknown device try another port. You may want to try another microusb cable as well.
Click to expand...
Click to collapse
Tried all of the ports on the computers. I don't have another microusb cable to test to see if that's the problem, but I'll check that tomorrow.
Johnnie5000 said:
I've always had luck with the drivers in the captivate aio toolbox. Even on a fresh win7 64bit when I replaced my boot drive with a ssd a month ago.
Click to expand...
Click to collapse
I'm going to try a fresh install of windows 7 32-bit with aio toolbox see if that works.
Tried my friends brand new microUSB cable. It worked.
I have tried 4 known good cables know, 4 different computers and every USB port available on all 4 of the PCs I tried. Only once did it identify the device and install the drivers and I was able to root it but I still can't sideload because after the reboot after rooting it is back to device not recognized/unknown device. This has been a total pain. Any suggestions? I'm not with AT&T any more so I am out of luck for just bringing it into a store and asking them to take care of it.
Edit: Sorry for bumping an older post but I did it instead of starting a new thread.
rmriggin said:
I have tried 4 known good cables know, 4 different computers and every USB port available on all 4 of the PCs I tried. Only once did it identify the device and install the drivers and I was able to root it but I still can't sideload because after the reboot after rooting it is back to device not recognized/unknown device. This has been a total pain. Any suggestions? I'm not with AT&T any more so I am out of luck for just bringing it into a store and asking them to take care of it.
Edit: Sorry for bumping an older post but I did it instead of starting a new thread.
Click to expand...
Click to collapse
If you're just trying to transfer apk files to it for sideloading, you can use a wifi transfer app. I use Wifi File Explorer and it's great. You can connect to your phone via web browser and upload/download anything on the SD card.
Another option is to use an external SD card that you can remove and plug into your computer, transfer the files to it, then insert it back into the phone.
This won't work for connecting to PC apps like Odin, Heimdall, or Kies, but for simple file transfers it works like a charm.
Additionally, regarding other usb cables, you didn't mention what types of cables you used, so I'll throw in another thought. The cables that come with the Captivate don't work on some PCs (like my new iMac). Third-party, generic usb cables might not work, either (I tried some and got a whole lot of fail). The only cable that works for me is the one that came with my wife's Motorola phone. If you haven't tried one yet, I would recommend getting your hands on a Motorola cable and testing it out. You'll immediately notice the cable is much thicker. I don't know if that has anything to do with why it works when others don't, but there's something about that cable that others don't have.
Bad Phone?
Could it be the phone port is having issues?
I've had the same problem and it seems that the port on the Captivate is shot which may be your issue. it will always charge; but tends to cause a lot of profanity when trying to get a PC connection to transfer files or flash it. It will be seen, then immediately play the 'unplugged' sound from windows. I've sat there and had it play the tones of plugged in and un plugged over and over again just by tilting the phone from side to side. No matter what cables I use (tried several but they are all samsung due to the recessed port). If it establishes the connection; I have to be very still with it or it'll lose it. If it loses it; I get unknown device messages or not functioning messages on that port until I reboot the PC.
Trying to flash anything via ODIN takes a lot of patience.
Those same cables / USB ports are used on my wife's Focus without ever having a problem. I wrote it off as too much flashing / overclocking of my phone but am not sure.
hi i was having this issue as well. i solved it by:
1. download a good & stable miui rom, rename it to update.zip and place it into your sd card. i took the sd card out of the phone and used a adapter to connect the sd card to my PC since i can't access my sd card through the usb port.
2. put the sd card back into my phone, turn off my phone. press and hold volume up and down buttons, then press n hold the power button till the screen shows something.
3. select install from sd. wait until the installation finishes and select reboot the phone.
4. when you're in your new miui rom, try to connect your phone to the pc via usb port again.
this worked like charm for me.
about the miui rom, i suggest you to use the one from miuiandroid.com (the UK version)
after flashing the rom im able to connect via usb and use mass storage.
hope this helps
Also, when you uninstall drivers, don't forget to look in the program files for anything that may have been left behind and delete it.
From the description it sounds strongly like you are actually experiencing a port failure which is common on the Galaxy S devices. PM me if you need this repaired...
Only try another usb cable, i bricked my cappy with a bad contact cable on odin, unknown device too, new cable=i897 device on windows notifications
try and feedback!
strange, this only happened to my when i soft bricked my phone. try connecting it to your computer in download mode
I had this issue once before. Here is what I did which resolved the problem. I was using a windows 7 PC
1. Download the ADB kit and extract it to C drive.
2. Connect your mobile to the PC on USB port
3. Wait for the drivers to be installed automatically (it might give you a failed to install message)
4. Never mind that message. Open Device Manager
5. In Device Manager, if you expand the "Universal Serial Bus Controllers", you'll see a device that has yellow question mark against it. This is your phone and since drivers are not installed properly, it has the question mark.
6. Right click that device, and select "Update Driver".
7. IN the window that comes up, select "I'll select a driver".
8. Browse to the folder where you have extracted the ADB kit on C drive
9. Check include subfolders and click Next.
10. The drivers should be be installed and your device should be identified by the computer.
Let me know if it works for you.
Hi there.
My office PC has restrictions on installing USB Drivers. Is there any possible way to connect the phone to PC to read and write files. Earlier i had Nokia N8 which i could connect to PC using PC Suite mode and read/write to my memory card without any additional drivers (probably windows has those drives preloaded). Also Samsung galaxy S2 can be connected to my PC using Kies Sync to read write to memory card (without any additional drivers being installed). Is this possible with HTC Devices (not specifically chacha as none of the HTC device get recognized)
have you tried htc sync?
jporch316 said:
have you tried htc sync?
Click to expand...
Click to collapse
Yes HTC Sync detects and I am not suppose to install any personal softwares. I dont know how to explain my problem, those who have a S2 or any nokia device will understand better I ll click some images and share to make it more clear..
Both Kies and Ovi Suite install phone drivers. It's impossible to connect a phone without installing drivers, even if as mass-storage device.
Both Kies and Ovi install the drivers when you install the software and connect your phone for the first time. So if your the first one to have ever used N8 or Samsung on your PC then you have installed the drivers
Alex C. said:
Both Kies and Ovi Suite install phone drivers. It's impossible to connect a phone without installing drivers, even if as mass-storage device.
Both Kies and Ovi install the drivers when you install the software and connect your phone for the first time. So if your the first one to have ever used N8 or Samsung on your PC then you have installed the drivers
Click to expand...
Click to collapse
Yes agreed alex. Drivers must be installed for being detected. But have you seen that the drivers for nokia and samsung are never downloaded from windows update or anywhere. The drivers are fetched from the device itself i guess (which shows "searching preconfigured folders" while installing). But incase of HTC devics, it fails..
there is a wireless app on play that allows you to transfer meda files back and forth, but again you ll need to install a wifi dongle via usb unless you are using a laptop
Just use Box. http://www.box.com/
see if you can help me,for some time now no device recognize my tablet, did not give much importance and all that happened I do sd taking the tablet and connecting it to my s3 this if I catch him, but clearly not as comfortable.
I thought it would be a thing of windows 8, but I've tried on other computers with xp, win7 and nothing.
I do not remember if it stopped working when I put cyanogenmod10. I love cyanogen by fluent but I downloaded the latest official samsung already incorporates the attractively landscaped MULTI I find on a tablet.
I installed and uninstalled samsung kies but nothing.
and clear to not hold my tablet I can not flash by odin.
I'll see if I find any official version as I downloaded but it is for recovery mode.
the model is the tab2 10.1 gt p5100
Thank´s in advance
Have you installed the drivers properly for your tablet? It took me sometime to get my tab to register on the computer too.
Sent from my GT-P3113 using Tapatalk 2
If it was when you went to Cyanogen Mod then something you could check (haven't heard of it on these tablets, but it is a known issue on another device I own) is go into the settings menu, scroll down to "Storage" and click into it, now find the menu button (not sure where it is on these) and tap it, it should not give you an option for "USB computer connection", tap that and make sure its on MTP or Mass Storage (if that is an option, depends on device and ROM), on the unofficial CM builds for my other android device you can't connect it to the computer after flashing the ROM till you go in and pick a setting there.
Install drivers by installing samsung kies
Luigi2012SM64DS said:
Install drivers by installing samsung kies
Click to expand...
Click to collapse
Kies drivers have NOTHING to do with being able to connect it to the computer to transfer files, also there is absolutely no reason to ever install Kies as you can get the Samsung drivers easily enough and that is a much smaller download. http://forum.xda-developers.com/showthread.php?t=961956
daniel644 said:
Kies drivers have NOTHING to do with being able to connect it to the computer to transfer files, also there is absolutely no reason to ever install Kies as you can get the Samsung drivers easily enough and that is a much smaller download. http://forum.xda-developers.com/showthread.php?t=961956
Click to expand...
Click to collapse
That too. But it is easier to let Kies install it for you.
I was baffled by a similar experience.
The answer for me was to go to your settings in your device > storage settings > choose either MTP or Camera (check / tick a box)
Then the mac or pc should connect or recognise your device as long as you have the latest version of kies correctly installed.
:good:
install the drivers properly
or use another usb wire
Hello.
I've got A700 and I'm trying to root it but I've got a problem. I tried it with every key combination (power, volume up & down) I found on the internet but they don't work.
I also tried it when using the USB port but my PC and my laptop won't recognise the tablet. I've downloaded the drivers from Acer but when I install them my PC asks to install NET frameworks 2.0.5727. This version is no longer available but Frameworks 3 also worked according to Microsoft. After this installation the drivers from Acer still don't want to install. Then I tried it with Android USB driver but the same problem keeps coming back.
When I plug the tablet on my PC and look in the windows device manager there is a yellow triangle on the USB port with an error code 43. I've got the same problem and errors on my laptop. They both work on Windows 8.1. The tablet doesn't appear in the device list on my pc .
Could it be that the problem is on my tablet's USB? There is no problem when charging.
Does anyone have a similar problem or maybe a solution?
scan-x said:
Hello.
I've got A700 and I'm trying to root it but I've got a problem. I tried it with every key combination (power, volume up & down) I found on the internet but they don't work.
I also tried it when using the USB port but my PC and my laptop won't recognise the tablet. I've downloaded the drivers from Acer but when I install them my PC asks to install NET frameworks 2.0.5727. This version is no longer available but Frameworks 3 also worked according to Microsoft. After this installation the drivers from Acer still don't want to install. Then I tried it with Android USB driver but the same problem keeps coming back.
When I plug the tablet on my PC and look in the windows device manager there is a yellow triangle on the USB port with an error code 43. I've got the same problem and errors on my laptop. They both work on Windows 8.1. The tablet doesn't appear in the device list on my pc .
Could it be that the problem is on my tablet's USB? There is no problem when charging.
Does anyone have a similar problem or maybe a solution?
Click to expand...
Click to collapse
Well, Win8 can sometimes give issues. I might suggest 2 things,
1) Try a different USB port. Typically devices come with USB 3 and USB 2 ports. If you have a standalone PC (desktop) don't use the USB port in the front. Try it from the back port.
2) Try manually installing the drivers. In device manager, select "install from disk" and manually select the driver (even if windows won't guarantee compatibility)
As with .net, just install the newest.
If the above don't work, well, try somebody's Win7 pc.
One more thing, when you install the drivers, make sure you "right mouse click" and install as administrator.
Hi,
Have bought a clone Galaxy s4 i9500 phone. Korean Made
Can connect to pc as usb storage device but not as a phone.I am not able to see the operating system files via usb storage just ordinary files. The phone has not any app buttons just a few games preloaded. When connecting to the internet the Baidu page comes up (Chinese)
The phone has limited settings ie Phone settings, Display, Security, Call settings and Connections
Due to this I am unable to check phone components in order to load drivers to connect or to enable usb debugging mode.
Did reset phone and tried many drivers and connection managers.
Phone memory apparently 1.2M? Memory file use presently 884.01k/1.2M
The phone does not have a file manager.
When connecting to a pc the following settings come up, Charging, U Disk and PC Connecting. PC Connecting under under other devices show as Two Usb Devices when connected. I use xp sp3 on the pc.
Downloaded apk programs to pc then to sd card on phone but unable to open them.
The phone built is as below
Can anybody on the forum identify the phone by the pictures.
Thank you
my gfs has the same phone, the korean version, the correct usb driver is an HTC one... i don't know what i did, but windows auto update downloaded that for me and it worked!!! this is just a first step for me.... now i need to root it, and still not getting it .. and no much ppl can help :| anyway for the driver, i hope it works for you! cheers!