[HELP] Falcon trapped in strange situation - Moto G Q&A, Help & Troubleshooting

Hello guys... I'm really sad about this.. I have this phone with just one month old and it is giving me trouble right now! but this one is a strange situation for me!!!
I owned several Xperia phones in the past so I know a lot about how Android works, but this is strange.
A few minutes ago I was on my moto g at the play store, and saw a game very similar to Minecraft.. so I said LETS GIVE IT A TRY!! then hit the install button and it started downloading... meanwhile I was reading the comments about that game, and then the game finished downloading and started the installation...
then, it was strange for me trat when I tried to scroll down to continue reading comments, play store freezed out, but the little "installing" icon was still moving (that little arrow that is the same as the downloading one)..just two seconds passed when the icon freezed out too!!
I stared to worry then, so I forced a reboot pressing power + vol down keys. the device rebooted well, and started the boot animation normally, then the light blue M logo appeared (that one that seem to be water moving) but after then, the screen goes totally black with all the brightness on top! forced reboot a lot of times but its just the same..
some data:
I was on stock 4.4.4
no root
never unlocked my bootloader
I was using ART
my phone wasn't bloated with a lot of ram consuming apps!
any suggestions guys? please help me!

Try clearing cache:
http://forums.androidcentral.com/moto-g-2013/388151-cache-clear-moto-g.html
If this does not work then next step is factory reset
If this does not work then repairs.

bookworth said:
Try clearing cache:
http://forums.androidcentral.com/moto-g-2013/388151-cache-clear-moto-g.html
If this does not work then next step is factory reset
If this does not work then repairs.
Click to expand...
Click to collapse
man I've just did that (wipe cache) and it doesn't worked... so now I'm scared. if I do a factory reset, it also erases al my photosand music?? please tell me it just erases my apps

MarckozZ said:
Hello guys... I'm really sad about this.. I have this phone with just one month old and it is giving me trouble right now! but this one is a strange situation for me!!!
I owned several Xperia phones in the past so I know a lot about how Android works, but this is strange.
A few minutes ago I was on my moto g at the play store, and saw a game very similar to Minecraft.. so I said LETS GIVE IT A TRY!! then hit the install button and it started downloading... meanwhile I was reading the comments about that game, and then the game finished downloading and started the installation...
then, it was strange for me trat when I tried to scroll down to continue reading comments, play store freezed out, but the little "installing" icon was still moving (that little arrow that is the same as the downloading one)..just two seconds passed when the icon freezed out too!!
I stared to worry then, so I forced a reboot pressing power + vol down keys. the device rebooted well, and started the boot animation normally, then the light blue M logo appeared (that one that seem to be water moving) but after then, the screen goes totally black with all the brightness on top! forced reboot a lot of times but its just the same..
some data:
I was on stock 4.4.4
no root
never unlocked my bootloader
I was using ART
my phone wasn't bloated with a lot of ram consuming apps!
any suggestions guys? please help me!
Click to expand...
Click to collapse
Switch To Delvik Runtime and clear cache.:good:

it will erase all information on your phone.
the problem is probably with ART / Dalvik --- OR --- phone memory.
I think it is with ART that is incompatible with some programs
I know nothing about this, but try and search these things: (copy with ADB from device)
http://stackoverflow.com/questions/8650407/how-to-copy-selected-files-from-android-with-adb-pull
do more google search... however, probably this might not work if you have not enabled USB debugging...
Backup, backup, backup...
---------- Post added at 10:47 AM ---------- Previous post was at 10:44 AM ----------
Ok, one more thing - do research and find out if custom recovery allows copying phone contents...
I do not know if this phone accepts OTG memory cards (microUSB socket) by default, from recovery... However if it would then you might have some hope.
And one more thing - just turn the phone on and leave it for 10...15 minutes - see if something happens.
NB! You already should charge the battery, just in case.
---------- Post added at 10:49 AM ---------- Previous post was at 10:47 AM ----------
And while I am here, I do remember, that sometimes such situations clear when the phone is connected to the computer.
Relax and be brave. Information is just information, you can replace it.
Your time, however, can not be replaced, ever. So it is worth trying only if learn of it.
---------- Post added at 10:52 AM ---------- Previous post was at 10:49 AM ----------
Cybertron™ said:
Switch To Delvik Runtime and clear cache.:good:
Click to expand...
Click to collapse
How do you do that when phone is not bootin? Just curious :/

Setup adb. Run command: adb pull /sdcard/ c:/motog_backup
All photos, music etc will be backed up.

lost101 said:
Setup adb. Run command: adb pull /sdcard/ c:/motog_backup
All photos, music etc will be backed up.
Click to expand...
Click to collapse
bookworth said:
it will erase all information on your phone.
the problem is probably with ART / Dalvik --- OR --- phone memory.
I think it is with ART that is incompatible with some programs
I know nothing about this, but try and search these things: (copy with ADB from device)
http://stackoverflow.com/questions/8650407/how-to-copy-selected-files-from-android-with-adb-pull
do more google search... however, probably this might not work if you have not enabled USB debugging...
Backup, backup, backup...
---------- Post added at 10:47 AM ---------- Previous post was at 10:44 AM ----------
Ok, one more thing - do research and find out if custom recovery allows copying phone contents...
I do not know if this phone accepts OTG memory cards (microUSB socket) by default, from recovery... However if it would then you might have some hope.
And one more thing - just turn the phone on and leave it for 10...15 minutes - see if something happens.
NB! You already should charge the battery, just in case.
---------- Post added at 10:49 AM ---------- Previous post was at 10:47 AM ----------
And while I am here, I do remember, that sometimes such situations clear when the phone is connected to the computer.
Relax and be brave. Information is just information, you can replace it.
Your time, however, can not be replaced, ever. So it is worth trying only if learn of it.
---------- Post added at 10:52 AM ---------- Previous post was at 10:49 AM ----------
How do you do that when phone is not bootin? Just curious :/
Click to expand...
Click to collapse
Cybertron™ said:
Switch To Delvik Runtime and clear cache.:good:
Click to expand...
Click to collapse
Thanks a lot for answering to this crappy thread.. But i made a factory reset via stock recovery and it worked.. So I have a great NEW phone literally.. I lost everything... But anyway thanks!
Maybe adb pull requests won't work if USB debugging isn't enabled.. That was my case, it wasn't enabled. So any attempt for a backup would be ineffective..
Now, I just have a problem with that Motorola location service if you lost your phone.. It sais there it a clock problem on my device.. But the time is OK! I just wanna die! This phone is going crappy one step at a time!

Related

help unbricking tablet

i rooted it after the ics ota using vipermods root program (cant remember what its called) and now its stuck in CMW and wont reboot past that. i learned that this version of CMW for the transformer has those issues and found a thread thats like a support thread and has ways to fix it. i tried all the methods it gave me and non seemed to work. Im posting this here instead of on that thread cause im hoping for some more direct help. Any idea?
Also: I am a total noob at using ADB and stuff so youll have to bear with me.
Hold the volume down key immediately after pressing "Reboot now" in CWM. When the white letters start at the top left you can let go. Choose to boot to Android.
After that you should be able to connect using adb. That will be the key in using adb in CWM. Once you get adb running you can reboot, run the adb script to stop the reboot and fix that nasty boot issue.
Good luck.
Sent from my Transformer TF101 using xda premium
you wouldnt happen to be able to post that script would you?
SynysterSilence said:
you wouldnt happen to be able to post that script would you?
Click to expand...
Click to collapse
Go here
http://forum.xda-developers.com/showthread.php?t=1530337
this is actually the thread i was using before that wasnt working, but with the new info that wolftroy1 gave me ill give it another go and see if it works.
SynysterSilence said:
this is actually the thread i was using before that wasnt working, but with the new info that wolftroy1 gave me ill give it another go and see if it works.
Click to expand...
Click to collapse
If you can cold boot into the OS you can use Terminal emulator also if you're not good with ADB.
Do what wolftroy1 stated above, if you can't get it working that way just turn your tablet totally off.
Now push and hold VOl down plus power button
When you see words scrolling at top left
wait a bit till you see option to wipe data or cold boot
choose cold boot to see if you can get into the OS
im cold booting into linux (thats what it said when i chose Android when it gave me the option between Wipe Data and Android) and its been about 5 minutes. its still at that same screen. How long is this boot supposed to take?
It shouuldnt take more than 10 minutes or so.
Sent from my Transformer TF101 using xda premium
little help?
i'm having a really weird issue wondering if you blokes could help
I can boot my memo pad. like it starts normally without problems, however when I get to my unlock screen I get spammed with the messages "unfortantly system UI has stopped" and "unfortantly launcher has stopped" when i unlock it it freezes until i press power and lock it again
tried reinstalling launcher and UI from computer. same issue
bob mc bob said:
i'm having a really weird issue wondering if you blokes could help
I can boot my memo pad. like it starts normally without problems, however when I get to my unlock screen I get spammed with the messages "unfortantly system UI has stopped" and "unfortantly launcher has stopped" when i unlock it it freezes until i press power and lock it again
tried reinstalling launcher and UI from computer. same issue
Click to expand...
Click to collapse
Wrong forum, this is for TF101 - but sounds like corrupted apps
I would backup and factory reset
*Detection* said:
Wrong forum, this is for TF101 - but sounds like corrupted apps
I would backup and factory reset
Click to expand...
Click to collapse
tried that, do I need to reflash the rom? or is that going to far? I'm using the stock android 4.2.1
---------- Post added at 08:28 PM ---------- Previous post was at 08:15 PM ----------
*Detection* said:
Wrong forum, this is for TF101 - but sounds like corrupted apps
I would backup and factory reset
Click to expand...
Click to collapse
tried didn't help. do I need to reflash the rom? or is that a little overkill?
bob mc bob said:
tried that, do I need to reflash the rom? or is that going to far? I'm using the stock android 4.2.1
---------- Post added at 08:28 PM ---------- Previous post was at 08:15 PM ----------
tried didn't help. do I need to reflash the rom? or is that a little overkill?
Click to expand...
Click to collapse
If you have the ability to reflash, then yes, I would reflash if resetting has failed

[Q] Htc One S Black screen Brick

Hello... I was using CM nightly then i wanted to overclock my phone so i flashed this http://forum.xda-developers.com/showthread.php?t=2061577 Then everything was working fine but i wasnt able to enable the Wi-Fi it was grayed out on disabled.Then i wanted to fix it so i flashed another kernel(i will post what kernel about tomorrow it probably is for ICS)(yes im a noob i realised that later with an awesome facepalm)so... now im stuck in a black screen and i cannot hear anything from my phone. i cant boot it into bootloader and/or TWRP recovery there is only a black screen i can see that it works cuz if i have it connected on my laptop the laptop makes the USB connection sound and/or disconnection one so it is probably working (i tryed holding the power button for 10 and then VOL down to put it on bootloader after the 10 sec's my laptop made a sound but i wasnt able to make it work...) so im stuck here.
P.S.:I would really apriciate your help.Sorry for F*cking English Grammar
Thanasis,15,Greece.
man, you need to reduce your font
and you flashed a kernel for the one x
sorry about your situation, but you are going to have to read more stuff and more carefully
this happened to someone else forget solution if any
try a google on flashing one x kernel on a one s, unless someone replies soon
---------- Post added at 08:03 PM ---------- Previous post was at 07:57 PM ----------
btw i never saw much advantage to overclocking for me anyway
if you get this sorted, i would stay with stock kernels for now. have a nandroid and sdcard bu on pc.
i prefer twrp recovery, but not the latest one as it has issues
read all OP pages very carefully and i read first/last 20 pages or so of the thread
always include System as part of your full wipes
---------- Post added at 08:08 PM ---------- Previous post was at 08:03 PM ----------
also, hold vol- then pwr at same time until the soft keys blink 3 times. release pwr but continue holding vol-
hold it down til phone boots--give it a minute
you can try using adb if you have that set up on pc
rugmankc said:
man, you need to reduce your font
and you flashed a kernel for the one x
sorry about your situation, but you are going to have to read more stuff and more carefully
this happened to someone else forget solution if any
try a google on flashing one x kernel on a one s, unless someone replies soon
---------- Post added at 08:03 PM ---------- Previous post was at 07:57 PM ----------
btw i never saw much advantage to overclocking for me anyway
if you get this sorted, i would stay with stock kernels for now. have a nandroid and sdcard bu on pc.
i prefer twrp recovery, but not the latest one as it has issues
read all OP pages very carefully and i read first/last 20 pages or so of the thread
always include System as part of your full wipes
---------- Post added at 08:08 PM ---------- Previous post was at 08:03 PM ----------
also, hold vol- then pwr at same time until the soft keys blink 3 times. release pwr but continue holding vol-
hold it down til phone boots--give it a minute
you can try using adb if you have that set up on pc
Click to expand...
Click to collapse
will do/try all of your tip's
about the vol- and then pwr... this just doesnt work cuz the second kernel i flashed was for ICS and they wont light up if they were lightning up it would be easy cuz i cound access bootloader and then all fixed :crying:
Sorry OP, but it sounds like you're bricked. You see QHSUSB_DLOAD when you connect your phone to the PC? You flashed a One X kernel, which is probably why.
You can try the steps in the development unbricking thread.
yeah, don't sound good
you didn't say is you know how to use adb from a command window on pc
you could try rebooting bootloader from there as a try before unbricking
or go the jtag route
well i tryed accessing adb even when unbricken but couldn't manage to make it work... (tryed enabling it from developer options&usb mode) i read somewhere that JB 4.2.2 has an extra security level and it wont be supported by cyanogenmod 10.1
you don't access it you need to have htc drivers on phone and install the adb and fastboot files onto your pc. put hem in a folder of your choice with only them there.
you then open a command window on pc and cd to that folder and type "adb reboot bootloader" with no quotes
if you meant that, sorry i misunderstood
most people install the android sdk if they plan on doing a lot of adb/fastboot commands
So im stuck?
So im stuck? i cant do anything else i mean i cant get into the partitions and edit'em... probably not so my phone is over had it less than a month :crying:
xakersas said:
well i tryed accessing adb even when unbricken but couldn't manage to make it work... (tryed enabling it from developer options&usb mode) i read somewhere that JB 4.2.2 has an extra security level and it wont be supported by cyanogenmod 10.1
Click to expand...
Click to collapse
Wait, how did you even manage to et into developer options if you're bricked??
Sent from my One S using Tapatalk 2
usaff22 said:
Wait, how did you even manage to et into developer options if you're bricked??
Sent from my One S using Tapatalk 2
Click to expand...
Click to collapse
no i got in there before bricking the device
xakersas said:
no i got in there before bricking the device
Click to expand...
Click to collapse
OK then. Have you tried the unbricking thread in the Android Development forum?
Some of the steps you don't need, since you are already bricked.
Sent from my One S using Tapatalk 2
here is the second kernel i installed (it is a donwload link couldn't retrive the download page i got this from google sync) http://www.mediafire.com/?acu5fiil0c4o0gu
usaff22 said:
Sorry OP, but it sounds like you're bricked. You see QHSUSB_DLOAD when you connect your phone to the PC? You flashed a One X kernel, which is probably why.
You can try the steps in the development unbricking thread.
Click to expand...
Click to collapse
hello im back yes i can see QHSUSB_DLOAD what can i do?
Edit: i see i got at the unbrick thread but stuck at step step 4 (Enumerating) i dont know which one is my phone's
xakersas said:
here is the second kernel i installed (it is a donwload link couldn't retrive the download page i got this from google sync) http://www.mediafire.com/?acu5fiil0c4o0gu
Click to expand...
Click to collapse
Yes. You flashed an unknown kernel, which just says CM10.1 nightly without reading what devices the kernel is for! It would be a good idea to check if it is for the One S, or Ville, since CM10.1 is available for more than 20 devices!
xakersas said:
hello im back yes i can see QHSUSB_DLOAD what can i do?
Click to expand...
Click to collapse
You shouldn't be smiling too much, you have a bricked device
You will have to try and recover your device using the thread below. You can skip the "creating the brick" section, since you already have a brick. DO NOT USE THE UNLIMITED.IO tool to reset the phone, since it will not work and make the situation worse.
http://forum.xda-developers.com/showthread.php?t=1990043

Ugh... Screwed up my phone using the Wallet Installer. Someone Help!

Sorry for posting this.
I was trying to get Google Wallet on my phone, and of course it backfired. I noticed in my "About Phone" it said "Galaxy Nexus." I remember trying to restore my build.prop thru the app before, but I tried it again, this time clicking on "Verizon" and SIII, and I pressed build.prop and my phone has been endlessly trying to bootloop. I haven't been able to get past the "Samsung Galaxy SIII" menu with Cid on it.
My biggest problem is I'm running a Mac. I know theres a whole Odin process, I haven't even looked at, unfortunately. Typically, this phone doesn't read Macs well.
I backed up multiple ROMs thru recovery. I tried getting to the boot menu, pressing vol up+power and vol down+ power to no avail. I know there are countless threads on this, but if anyone could do me the kindness to show me the right thread to read and what I should look at, I would GREATLY appreciate it. I've been flashing forever and this is the first time this has happened to me.
Thank you.
UPDATE!:
I'd delete this post entirely, but I don't see an option where I can. Thought I'd post how I figured it out at least so when someone else does this, they know what to do.
I figured out how to boot into recovery from power off. You press and hold VOLUME DOWN + HOME. Then you press power and let go when the S-Screen comes on.
I've heard all GS3 flashers soft brick at some point, and I'm dreading the day I have to use Odin...
for the future, as far as i understand theres almost no downside to keeping the build prop edited to nexus.
I had it that way for months at a time with no noticeable differences.
npro1464 said:
Sorry for posting this.
I was trying to get Google Wallet on my phone, and of course it backfired. I noticed in my "About Phone" it said "Galaxy Nexus." I remember trying to restore my build.prop thru the app before, but I tried it again, this time clicking on "Verizon" and SIII, and I pressed build.prop and my phone has been endlessly trying to bootloop. I haven't been able to get past the "Samsung Galaxy SIII" menu with Cid on it.
My biggest problem is I'm running a Mac. I know theres a whole Odin process, I haven't even looked at, unfortunately. Typically, this phone doesn't read Macs well.
I backed up multiple ROMs thru recovery. I tried getting to the boot menu, pressing vol up+power and vol down+ power to no avail. I know there are countless threads on this, but if anyone could do me the kindness to show me the right thread to read and what I should look at, I would GREATLY appreciate it. I've been flashing forever and this is the first time this has happened to me.
Thank you.
UPDATE!:
I'd delete this post entirely, but I don't see an option where I can. Thought I'd post how I figured it out at least so when someone else does this, they know what to do.
I figured out how to boot into recovery from power off. You press and hold VOLUME DOWN + HOME. Then you press power and let go when the S-Screen comes on.
I've heard all GS3 flashers soft brick at some point, and I'm dreading the day I have to use Odin...
Click to expand...
Click to collapse
I actually had this problem, to fix this issue you can always choose system restore only from advanced restore. It restores your build.Prop and keeps all of your data intact.
Just for future use in case you modify your system files again.
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 10:55 PM ---------- Previous post was at 10:53 PM ----------
ddurandSGS3 said:
for the future, as far as i understand theres almost no downside to keeping the build prop edited to nexus.
I had it that way for months at a time with no noticeable differences.
Click to expand...
Click to collapse
The only downside is if you install a recovery via goomanager or rom manager. It will flash the wrong recovery to your phone.
Will this actually brick the phone? Or keep it from booting into recovery?
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
I actually had this problem, to fix this issue you can always choose system restore only from advanced restore. It restores your build.Prop and keeps all of your data intact.
Just for future use in case you modify your system files again.
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 10:55 PM ---------- Previous post was at 10:53 PM ----------
The only downside is if you install a recovery via goomanager or rom manager. It will flash the wrong recovery to your phone.
Will this actually brick the phone? Or keep it from booting into recovery?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
no clue about that. i had recovery installed before wallet installer was used.

[Q] Can't boot to recovery or download mode, only to CM

I made the mistake of flashing a CM nightly on my tablet, because now everything's broke. I had it set up with CWM and SlimLP alphas which were running fine, but now everything's bunk.
I've tried turning off the tablet, but it just starts back up again without warning, even when unplugged. I've tried every power/volume combination at boot, but it only boots to Android.
I hopped into an root Android terminal session and typed
Code:
reboot download
and
Code:
reboot recovery
as well as
Code:
reboot bootloader
and
Code:
reboot fastboot
all of which send the tablet back to Android post-boot.
ADB recognizes it as an ADB device, but it will only show as offline, and revoking the UBS authorizations doesn't prompt them again later.
I've even tried Odin Mobile and UAMP, as well as ROM Manager, but they won't flash anything either. Rather, the things they flash don't stick after a reboot.
What do I do?
Fixed it! Had to do a battery pull, but download mode kicked in again just fine.
How you did it? Battery pull?
Beware of nightlies, only trust after getting positive feedback from other brave saps. Must have B/U before you go there.
Pp.
How did you do it!??!
what did you do to get your tab to boot to recovery mode? i've had to revert twice in the last 2 years back to 4.2.2. because anything higher causes the tab to never boot to recovery mode to apply any updates or flash anything. would really love any help here as I can almost never find anyone with the same problem so trouble-shooting has been next-to-impossible, thank you!!
DarkWolffe said:
I made the mistake of flashing a CM nightly on my tablet, because now everything's broke. I had it set up with CWM and SlimLP alphas which were running fine, but now everything's bunk.
I've tried turning off the tablet, but it just starts back up again without warning, even when unplugged. I've tried every power/volume combination at boot, but it only boots to Android.
I hopped into an root Android terminal session and typed
Code:
reboot download
and
Code:
reboot recovery
as well as
Code:
reboot bootloader
and
Code:
reboot fastboot
all of which send the tablet back to Android post-boot.
ADB recognizes it as an ADB device, but it will only show as offline, and revoking the UBS authorizations doesn't prompt them again later.
I've even tried Odin Mobile and UAMP, as well as ROM Manager, but they won't flash anything either. Rather, the things they flash don't stick after a reboot.
What do I do?
Click to expand...
Click to collapse
I have a P5113 and since new I did one factory update, a couple of months after getting it. After that have only ran Cyanogenmod roms,currently on CM12 5.0.2 and have never had any issues (no nightlies).
Pp.
johnf84 said:
what did you do to get your tab to boot to recovery mode? i've had to revert twice in the last 2 years back to 4.2.2. because anything higher causes the tab to never boot to recovery mode to apply any updates or flash anything. would really love any help here as I can almost never find anyone with the same problem so trouble-shooting has been next-to-impossible, thank you!!
Click to expand...
Click to collapse
shsagnik said:
How you did it? Battery pull?
Click to expand...
Click to collapse
I had to do a battery pull.
johnf84 said:
what did you do to get your tab to boot to recovery mode? i've had to revert twice in the last 2 years back to 4.2.2. because anything higher causes the tab to never boot to recovery mode to apply any updates or flash anything. would really love any help here as I can almost never find anyone with the same problem so trouble-shooting has been next-to-impossible, thank you!!
Click to expand...
Click to collapse
Never quote the OP
---------- Post added at 01:50 PM ---------- Previous post was at 01:44 PM ----------
DarkWolffe said:
I had to do a battery pull.
Click to expand...
Click to collapse
I think he was asking how u did the battery pull.
AndroidMaster1909 said:
Never quote the OP
---------- Post added at 01:50 PM ---------- Previous post was at 01:44 PM ----------
I think he was asking how u did the battery pull.
Click to expand...
Click to collapse
To pull the battery, you have to remove the front faceplate from the back. You can do this by very carefully separating the glass part of the screen from the plastic housing around it. (You need to remove the SD card, too, otherwise you'll risk bending or ripping out the port) Then, once you have that removed, there's a cable that runs out of the battery to the PCB and connects with a creamish-colored connector. Just pop it out.
I followed this video for visual aid. You can see him remove the battery cable at the three minute mark.
DarkWolffe said:
To pull the battery, you have to remove the front faceplate from the back. You can do this by very carefully separating the glass part of the screen from the plastic housing around it. (You need to remove the SD card, too, otherwise you'll risk bending or ripping out the port) Then, once you have that removed, there's a cable that runs out of the battery to the PCB and connects with a creamish-colored connector. Just pop it out.
I followed this video for visual aid. You can see him remove the battery cable at the three minute mark.
Click to expand...
Click to collapse
Thanks for posting the video here but i knew what u were saying. I just wanted to tell u what he was asking.
AndroidMaster1909 said:
Thanks for posting the video here but i knew what u were saying. I just wanted to tell u what he was asking.
Click to expand...
Click to collapse
I was mostly putting it here in case anyone else ever has this problem. They have a resource.

Mi 4 Capacitative Buttons Not Working - Help Please

Hi all,
I am in need of some serious help. My new Mi 4 is frustrating me. After a few days of usage, all 3 capacitative buttons have stopped responding completely. I have NOT disabled them. The backlight for these buttons is working though.
What I have tried;
Rebooting after disabling/enabling the capacitative buttons option and reversing it
Rebooting multiple times,
Wiping Cache,
Wiping entire phone (Wipe All option),
Flashing Developer version of Miui 6
Nothing works. I am using some app from Google Play Store for now. My phone is NOT rooted, I am willing to learn and root it.
Any and all help will be greatly appreciated. Thanks
This is a phone purchased in India. So it is the Indian/Global version.
I have attached here my "About Phone" screenshot. http : // i.imgur . com/ueKdAOT.png?1
Hi,
you can try to flash the fastboot Rom with flash all .bat
http://en.miui.com/thread-89802-1-1.html
Good luck
Did it worked.. I too facing same issue
---------- Post added at 12:38 PM ---------- Previous post was at 12:37 PM ----------
Fastboot Complete rom doesn't worked for me..
It's a hardware issue, better try service centre if in warranty

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