Love the phone but Bluetooth stuttering! - ONE Q&A, Help & Troubleshooting

Hey,
Absolutely love the phone however when used with my cars Bluetooth the audio gets to about 2 mins in and stutters for 10 seconds then another 2 mins and it happens again and again every two mins.
Previously I have had an lg and Samsung that worked without a problem.
I have googled and apparently it's a CM problem. I have tried some of the suggestions like disabling Wi-Fi but the problem persists.
Anyone know a solution or maybe a different custom rom that has a different Bluetooth set up?

This occurs sometimes when I'm playing podcasts. I'll usually pause the podcast, wait 30 seconds, then play. That usually gives me smooth play throughout the rest of use. Not sure if this will help you or if it's even just coincidence, but good luck mate.

Yeah I've tried that and no go. Don't know what to do.

Does the also happen if you leave the screen on constantly?

SenK9 said:
Does the also happen if you leave the screen on constantly?
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Yes makes no difference.

Related

CS918 temporary blackout issue

I have had a CS918 box for around 4 months and it largely works very well, however every now and then (once an hour maybe, sometimes two or three times in the space of a minute though) the screen goes blank for a second or so, the sound also cuts out for this period of time also.
I was using stock firmware, recently updated to a 1080p kernel and custom rom, but this still persists.
I've changed the HDMI cable and the slot it's in also.
I'm leaning towards a dodgy power supply - has anyone else had this issue?
Many thanks
Hammer_drum said:
I have had a CS918 box for around 4 months and it largely works very well, however every now and then (once an hour maybe, sometimes two or three times in the space of a minute though) the screen goes blank for a second or so, the sound also cuts out for this period of time also.
I was using stock firmware, recently updated to a 1080p kernel and custom rom, but this still persists.
I've changed the HDMI cable and the slot it's in also.
I'm leaning towards a dodgy power supply - has anyone else had this issue?
Many thanks
Click to expand...
Click to collapse
I've just bought one of these boxes and am having this issue. I've tried searching everywhere for other people having this problem and this is the only post I've found.
Has a fix ever been discovered?
Johneboy said:
I've just bought one of these boxes and am having this issue. I've tried searching everywhere for other people having this problem and this is the only post I've found.
Has a fix ever been discovered?
Click to expand...
Click to collapse
I also have an issue with mine, and the answer seems interesting and related.
With mine the image flickers sometimes, and needs to be reset, other times the audio will just go quite for 2-3 seconds.
It very well could be a power supply issue, as it seems to be slightly loose, but the interesting thing is that the video keeps playing perfectly when the sound goes out.
It does the sound thing much more often now that it did before too.
got the same audio issue ... could it be the hdmi cable?
I have the cs918+ and have the same blackout issue I update the firmware frequently but still happens...
Sent from my SGH-M919 using XDA Free mobile app

My SW2 occasionally resets and unpairs itself.

Just wondering if anyone else has a similar issue - every so often it will just decide to reset, and get into the unpaired mode. On the phone I have to un-pair, and re-pair the device.
It happened to me only once. I think it is a memory issue. If it gets more than it can handle, it resets itself but this is just a wild guess.
Sent from my HTC One SV using Tapatalk
Happens to me every so often too! Very annoying.
Sent from my Nexus 7 using Tapatalk
I am observing this too, not very often though. I do lose BT connectivity sometimes, however, which is fixed by switching BT off and on again in the watch settings.
Happend to be me once too but was not such a big deal had to restart it and then wait untill the apps got back to the watch.
But might be that the watch runs out of RAM as thearif suggested.
So what would be the best way of resolving this - have less apps installed on the watch?
tangcla said:
So what would be the best way of resolving this - have less apps installed on the watch?
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I have a hunch that this may happen when the watch has been out of Bluetooth range of the phone too many times. I have had this happen unpairing happen on several occasions, usually when I have gone up- and downstairs a few times without my phone, or if I leave my phone in my office at work and go to pick up print-outs....
For me this happens even when the watch lays next to the phone. It doing it few times daily. Goes off and then back on. It doesnt loose pairing or connectivity, well... only few times i have had to reboot the watch to get it ON (or turned off the Bt from the phone).
Sent from my phone - Note 10.1 (N8000)
I have this problem few times also. It happen often when I change or modify watchface on Sony app editor.

[Q]Audio playback choppy when screen off

I listen to allot of online radio eg 'tunein' and mp3 stored on my phone, problem is that this phone plays back audio choppy when the screen times out.
This happeneds esspecially when streaming audio - its intermittent with mp3s..I have had allot of phone and Ive never ever had this kinda problem before...
Im rooted and have played with the stock kernel settings abit but have no change in behavior,.. Anyone know what I can do here? I hate to have one of the most advanced unusable phones ever
JF-GINO said:
I listen to allot of online radio eg 'tunein' and mp3 stored on my phone, problem is that this phone plays back audio choppy when the screen times out.
This happeneds esspecially when streaming audio - its intermittent with mp3s..I have had allot of phone and Ive never ever had this kinda problem before...
Im rooted and have played with the stock kernel settings abit but have no change in behavior,.. Anyone know what I can do here? I hate to have one of the most advanced unusable phones ever
Click to expand...
Click to collapse
When I was on my Note 2 I had to increase the low end on the cpu speed. I think the Lowest I could use was 400 to 500 (sleep mode) I own the setcpu pro app so it was easy to adjust. Give that a look see. Every time the screen went off while Bluetooth was on it would skip and shutter. I noticed today my Edge seems to have the same problem.
Charles
ceabbott2 said:
When I was on my Note 2 I had to increase the low end on the cpu speed. I think the Lowest I could use was 400 to 500 (sleep mode) I own the setcpu pro app so it was easy to adjust. Give that a look see. Every time the screen went off while Bluetooth was on it would skip and shutter. I noticed today my Edge seems to have the same problem.
Charles
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Hey, you too eh? hmm,.. I tried raising the cpu limit with no change,.. mine does stay awake on bluetooth only... anywho, there is not much I can do with the stock kernel., I tried just about everything, scripts, build hacks,.. no I noticed that Wifi does not stay connected and only gets max 3mps - Ive been thru 2 phones and this Canadian version is buggy, have no problems with my note 3 or my LG , wish I could figure all this out. or wait for a custom rom/kernel for my variant
JF-GINO said:
I listen to allot of online radio eg 'tunein' and mp3 stored on my phone, problem is that this phone plays back audio choppy when the screen times out.
This happeneds esspecially when streaming audio - its intermittent with mp3s..I have had allot of phone and Ive never ever had this kinda problem before...
Im rooted and have played with the stock kernel settings abit but have no change in behavior,.. Anyone know what I can do here? I hate to have one of the most advanced unusable phones ever
Click to expand...
Click to collapse
Make sure power saving mode is off if not try turning that off and it may resolve the issue.
Also like in one of my previous posts on my device anyway I've been experiencing what I'd describe as antenna issues. Both wifi drops and blue tooth cuts in and out. Doesn't matter if the screen is on or off for me
when I experience these issues.

Weak Bluetooth?

Anybody else experiencing a weak bluetooth connection with the S6? I'm losing the connection with my Garmin Vivosmart in places I've had no problem connecting with other devices. I'm curious about other's experiences on this as a search hasn't turned up much yet.
I have noticed this as well. I could walk pretty far away from my S4 before it would drop. With this S6, I only get a few feet away before audio gives out. Doesn't disconnect, just loses audio.
Also, random loss of audio from time to time, even when the phone is right next to my head.
Yeah I've noticed the same thing with my S6. At work I don't always keep my phone on me and with my M8 I could walk around the whole building without my G Watch disconnecting and with my S6 I can only get a few feet away before the connection drops.
Yes happening with my moto 360 it is annoying and hopefully will be fixed soon
Haven't had any disconnect issues, but for some reason connecting to my car stereo has been a nightmare. It takes like 5 tries before it actually connects.
Galaxy S6 (Verizon)
sd0070 said:
Haven't had any disconnect issues, but for some reason connecting to my car stereo has been a nightmare. It takes like 5 tries before it actually connects.
Galaxy S6 (Verizon)
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I'm having issues with my car bluetooth too. It works fine initially, but every couple of days I have to delete my phone and re-pair it for it to connect again.
grim281 said:
I'm having issues with my car bluetooth too. It works fine initially, but every couple of days I have to delete my phone and re-pair it for it to connect again.
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Click to collapse
Same here, takes me 3 or 4 times to try to bluetooth sync with ford sync system. Yesterday it would sync then play for 30 seconds and pause play back. I don't know if its the phone or lollipop as alot of the problems I see are also happening on my nexus 9.
I'm getting sent a new one since I've been having these problems
Sent from my SM-G920V using XDA Free mobile app
sleightofhandus said:
Same here, takes me 3 or 4 times to try to bluetooth sync with ford sync system. Yesterday it would sync then play for 30 seconds and pause play back. I don't know if its the phone or lollipop as alot of the problems I see are also happening on my nexus 9.
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Click to collapse
I had Bluetooth issues on an old phone, and when I flashed different roms the issues were fixed. This leads me to believe that it's software related
Galaxy S6 (Verizon)
iowabowtech said:
Anybody else experiencing a weak bluetooth connection with the S6? I'm losing the connection with my Garmin Vivosmart in places I've had no problem connecting with other devices. I'm curious about other's experiences on this as a search hasn't turned up much yet.
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Click to collapse
Identical experience. With my S4 and my Nexus 9 I was able to literally get to the edge of my large yard before losing connection with my Vivosmart. Now I can't leave the room since getting my S6. I hope it's software and we can somehow change it, because it's ridiculously bad. I also have had to turn my BT off and back on three times this week because it would crash and refuse to talk to either my Vivosmart or my car. As soon as I toggle the BT on the phone it reconnects to everything. Seems to be triggered by starting my car (i.e. the BT car interface becomes available.) Never had either problem with the S4.
lilshooter said:
I'm getting sent a new one since I've been having these problems
Sent from my SM-G920V using XDA Free mobile app
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Click to collapse
Since so many people are having this problem, it's probably phone related and not just an isolated incident.
cybermage1 said:
Identical experience. With my S4 and my Nexus 9 I was able to literally get to the edge of my large yard before losing connection with my Vivosmart. Now I can't leave the room since getting my S6.
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Yeah this is one of my only remaining complaints about the device. I can't use my Vivosmart for sleep tracking anymore...it disconnects/reconnects way too many times and the persistent vibes wake me up.
So honest question...let's assume it is fixable by software tweaks. What's the fix in that scenario? Reroute more power to bluetooth radio? Other?
iowabowtech said:
So honest question...let's assume it is fixable by software tweaks. What's the fix in that scenario? Reroute more power to bluetooth radio? Other?
Click to expand...
Click to collapse
Well I've seen a lot of threads online for other devices where an Android update affected bluetooth range. Obviously there's some sort of software control for this. I'm rooted, and I'm willing to try some things but I don't know where to begin. I'm not an OS / Kernel guy.
i wonder if its what it is connecting to as well as a problem with S6? i have the Motorola Buds headset and it has worked as expected giving me about 100 foot range when talking on it. i also have a 2013 Ram truck with Uconnect and have not had any issues and it connects right away and reads my text etc.. as it was doing with my Note 3 and ATIV.
i havent tried other devices but have a few like a speaker and will see as i use them if i have issues.
Haven't messed with Bluetooth that much on this phone, but I think wifi is a bit weak
Sent from my Verizon Galaxy S6 using XDA Free mobile app
I've had Bluetooth issues. Seems really short range.
Wifi is about the same as my LG G2, but BT is about half as far. I used to be able to get around 15m at work (lots of shelving) but now I'm lucky to get 5m before hearing static and starting to cut out. Sucks because BT is my main source of music at work.
Anybody had better luck after applying the new ota?

Bluetooth Audio Stutter

Please please help me - this is driving me nuts...
When playing back audio 90% of the time i will get an awful stuttering... it seems fine if i use wired audio
Sometimes it will work just fine, but most of the time it's really bad
I found somewhere online that seemed to link it to wifi scanning - i tried turning this off and it worked briefly, but then was back to how it was
Also, should probably add, it doesnt seem to matter what app I use - tried Spotify / Deezer / Google Music - all downloaded music
Any ideas?
Try to turn of bluetooth scanning. Go to Settings-> Location-> 3 dots
Furtzy said:
Try to turn of bluetooth scanning. Go to Settings-> Location-> 3 dots
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Click to collapse
Only tested for a couple of mins (as at my desk), but i think you may have solved it!!
Will update if i spot this issue again in real usage!!
vaderag said:
Only tested for a couple of mins (as at my desk), but i think you may have solved it!!
Will update if i spot this issue again in real usage!!
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It doesn't. My location scanning is off from day one. Bt still stutters every once in a while.
Sent from my E6653 using Tapatalk
millicent said:
It doesn't. My location scanning is off from day one. Bt still stutters every once in a while.
Sent from my E6653 using Tapatalk
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Darn
So guessing there isn't a solution out there then?
There is a talk.sonymobile.com z5 suite thread on this issue, you might want to follow up hoping for a permanent fix. There are several more or less temporary solutions in the vein of just rebooting, rebooting to safe mode and back, or just clear all apps cache. Few questions for you, is it only aptx headphones or speakers with this issue or even regular bt? Is the stuttering new to MM or was it already in LP too?
Sent from my E6653 using Tapatalk
Phone is brand new so only ever used on MM
Rebooting fixed very briefly.
Headphones are not aptx to my knowledge - they were fairly cheap from Amazon, but worked absolutely fine on my last phone, so I know it's not them...
Well, on train now and apart from some very minor stutters (which are barely noticeable) this solution has fixed the issue!
Massive thanks for the suggestion and help!
Turning off location scanning (mine was never on) doesn't help me. I thought the last MM patch fixed it, but I was wrong. Also, I'm having a problem now where devices will connect, but I will simply not get any audio through those devices. I have to reboot the phone for it to work. I've already posted in sonymobile, but this'll do it. Anyone want to buy a mint condition green Z5?
So I maybe spoke too soon. It is definitely better, but not perfect... Def got a few serious crackles on the way home. I can probably live with it if it stays like this tho
The real solution is to keep posting on that relevant sonymobile thread and thus let Sony know we're not happy with this ongoing issue.
Sent from my E6653 using Tapatalk
Yep, def not fixed. Certainly miles better tho.
It's weird - it sounds like it's a strain issue (I.e. too many things running)/but I can be playing Lara Croft for 20mins with music and no stutter, but be messaging on WhatsApp and have it. Very very odd.
Will def post on the Sony Forums

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