[Q]Camera photos dissapeared - Nexus 5 Q&A, Help & Troubleshooting

So here's the story. I was taking a picture this morning, I took 2 pictures because the first one I took was blurred. When I open the gallery app to delete the blurred picture, I realized the contents of the camera folder in DCIM is empty except the two pictures I just took.
I tried to recover it using DiskDigger but only able to recover few of the thumbnails. Now, I dont mind losing my camera pictures since its just pictures of a cat, but I certainly dont want this to happen again.
I've searched everywhere just to find other people having the same problem but there was never a solution.
I'm not the only one that have this problem : https://productforums.google.com/forum/#!topic/nexus/ep6A4jequkA[1-25-false]
Is this a known issue?

It's not an issue I have encountered or seen specifically but I would say Flash memory is still pretty unreliable imho.
I would always implore you all to set automatic backups of photos and other sdcard data. Personally I use foldersync as I mentioned in my Data recovery / prevention thread (which you can get to via the sticky link in my signature).

rootSU said:
It's not an issue I have encountered or seen specifically but I would say Flash memory is still pretty unreliable imho.
I would always implore you all to set automatic backups of photos and other sdcard data. Personally I use foldersync as I mentioned in my Data recovery / prevention thread (which you can get to via the sticky link in my signature).
Click to expand...
Click to collapse
Thanks for the suggestion, I would love to backup my files to cloud. However, with a 0.11mbps upload speed I dont feel like doing it

terraflops said:
Thanks for the suggestion, I would love to backup my files to cloud. However, with a 0.11mbps upload speed I dont feel like doing it
Click to expand...
Click to collapse
Doesn't have to be the cloud. I set mine to backup my entire sdcard to my NAS (or similarly a computer that is "always on") over local WiFi whilst I am asleep.
I also use Tasker to backup individual photos when I close the camera app, as soon as they are taken, over the internet using SFTP so if I take a photo whilst I am out, it will backup to my NAS so long as I have a data connection...

Related

Same pictures multiple times in gallery

Ok so I'm running cog, the latest one, and when I go to the pics on my external sd, it is showing 4 of each pic. However, when I go to the folder there is only one copy. Anybody seem this or know how to fix it?
Sent from my SAMSUNG-SGH-I897 running Cognition.
I had the samething happen only way i could get it to go away is reflash the rom.
Sent from my SAMSUNG-SGH-I897
It's the Gallery app bug in the leaked Froyo ROM we have. I know my JI6 had this problem from day one. There is no sure way to fix it.
The official Galaxy S Froyo ROM released in Europe is not better either. Its Gallery app has a nasty battery drain bug.
Try this without having to reflash.
Connect to PC and MOVE all of your pictures to your PC. Delete anything you see inside .thumbnails in the DCIM folder (from your default Camera storage). Move all of your pictures back to your phone. If you accidentally copied a .thumbnails folder, make sure you don't move that back in. Gallery will reindex all of your pictures and create new thumbnails.
Just deleting .thumbnails and a reboot works for me when/if this happens.
whiteguypl said:
Just deleting .thumbnails and a reboot works for me when/if this happens.
Click to expand...
Click to collapse
That didn't work for me. I just tried it. My gallery started showing multiple photos again. I think this only happens when I connect to my PC at work (and/or home) and browse photos using Explorer.
same thing happening to me, i have 3 of each photo on the sd card
Try going to your picasa web albums at picasaweb.google.com/home
login with the gmail account you use on your phone and look at your web albums
By default the gallery app / android will sync with picasa web albums, so anything added there will appear in gallery.
I've never used picasa but I'm gonna give it a try.
Sent from my SAMSUNG-SGH-I897 using XDA App
Move everything into your internal sd card. I know it sucks and it's not as secure but just make sure you backup regularly. It got really annoying deleting the thumbnails once a week and it hasn't happened since I shifted everything to my internal sd.
I had the same problem. Not once, but twice. The first time I deleted the copies from my PC then rebooted. For awhile that seem to work, but just today I had the same problem in multiples of 8 for each pic.
Hopefully someone finds a fix for this
FROYO.UCJI6 Rooted, same issue except I have multiple icons for same pics that dont even exist on the phone anymore. Ive killed gallery, deleted every copy of .thumbnails I can find, rebooted..etc. No avail, folders that no longer exist on the phone show up in gallery, with multiple thumbnails for the same pic, very annoying.
I've been flashing roms like crazy here recently and haven't has problem yet. Though it is said it a leaked rom bug so I'll see if out happens again.
Sent from my SAMSUNG-SGH-I897 using XDA App
I also had that same problem with the cog ROMs. I tried many of the suggested solutions, including deleting .thumbnails. Unfortunately, nothing ever worked.
I have since switched to Perception, and I haven't had that problem since.
Ok..here is the fix from other thread
With root explorer delete:
- /dbdata/databases/com.android.providers.media/externalXXX.db
- /sdcard/Android/data/com.cooliris.media
reboot
Good luck
cgm8 said:
Ok..here is the fix from other thread
With root explorer delete:
- /dbdata/databases/com.android.providers.media/externalXXX.db
- /sdcard/Android/data/com.cooliris.media
reboot
Good luck
Click to expand...
Click to collapse
that worked, thanks
Now if i do delete these strings will they affect any other programs?
cgm8 said:
Ok..here is the fix from other thread
With root explorer delete:
- /dbdata/databases/com.android.providers.media/externalXXX.db
- /sdcard/Android/data/com.cooliris.media
reboot
Good luck
Click to expand...
Click to collapse
Worked for me too!!!
Thanks!!!

[Q] Where does VSCOCam store its photos?? It's "hiding" 1000+ of my photos!!

[Q] Where does VSCOCam store its photos?? It's "hiding" 1000+ of my photos!!
Specs:
Nexus 5 | Android 5.0.1
unrooted
Apps used to diagnose:
Mac - Android File Viewer
Android - X-plore, ES File Explorer
Hello everyone,
Sorry for the wall of text, long time lurker, first time posting at XDA here, hope to find a solution after days of trying on my own... I am HEARTBROKEN by vscocam on Android... :crying:
I've been using VSCOCam for 80% of my photos on my Nexus5 for the last year and half, I've taken thousands of photos and I want to back them up. The app works as follows:
Take photo using app > photo stored in internal app library > edit photo > export to android photo library (VSCOcam folder)
The VSCOCam folder is located inside /sdcard/DCIM/, but it only stores the exported/edited photos that you chose to export from the app. I cannot for the life of me find the "internal library" folder for the photos, I looked and looked and had no luck finding where the photos or any hints of the app dir itself... only the exported photos. When I looked around online apparently the iOS version has a backup feature for the internal app library when connected to iTunes, Android version ONLY has the "export" button within the app to act as a backup feature. Well that's not going to work because:
1. No select all (ctrl/cmd + A)function. I will not spend hours check marking and scrolling through thousands of thumbnails individually... makes me shudder thinking about it.
2. I will essentially be saving my photos twice or more on the phone, VSCOcam doesn't overwrite existing or even ask, it creates duplicates next to eachother.
3. Exported photos from the app loses all metadata... this one I could afford to lose but it'd be nice to have a date it was taken and not date it was exported.
In my desperation I even chatted with the costumer service staff of the company, no luck, no solution. Only export button. Apparently my cases is very isolated as I can't find anyone with the same problem as I do.... maybe I'm not that bright. :silly:
Even with my limited IT skills, I firmly believe There has to be a folder that stores all the jpg as they're taken by the camera. Instagram does it and so does almost every photo apps out there. I just need to locate that dir... Am I looking in the wrong places? Do I need to root? Please give me some advice on this!!
TL;DR - VSCOCam app is holding thousands of my photos, I can't find the directory that they're stored in. VSCO is telling me "there is no internal app folder." and tell me to spend hours exporting each one manually. I don't want to hate VSCOCam, it rocks, but this is breaking my heart!!!
mobscene8859 said:
Specs:
Nexus 5 | Android 5.0.1
unrooted
Apps used to diagnose:
Mac - Android File Viewer
Android - X-plore, ES File Explorer
Hello everyone,
Sorry for the wall of text, long time lurker, first time posting at XDA here, hope to find a solution after days of trying on my own... I am HEARTBROKEN by vscocam on Android... :crying:
I've been using VSCOCam for 80% of my photos on my Nexus5 for the last year and half, I've taken thousands of photos and I want to back them up. The app works as follows:
Take photo using app > photo stored in internal app library > edit photo > export to android photo library (VSCOcam folder)
The VSCOCam folder is located inside /sdcard/DCIM/, but it only stores the exported/edited photos that you chose to export from the app. I cannot for the life of me find the "internal library" folder for the photos, I looked and looked and had no luck finding where the photos or any hints of the app dir itself... only the exported photos. When I looked around online apparently the iOS version has a backup feature for the internal app library when connected to iTunes, Android version ONLY has the "export" button within the app to act as a backup feature. Well that's not going to work because:
1. No select all (ctrl/cmd + A)function. I will not spend hours check marking and scrolling through thousands of thumbnails individually... makes me shudder thinking about it.
2. I will essentially be saving my photos twice or more on the phone, VSCOcam doesn't overwrite existing or even ask, it creates duplicates next to eachother.
3. Exported photos from the app loses all metadata... this one I could afford to lose but it'd be nice to have a date it was taken and not date it was exported.
In my desperation I even chatted with the costumer service staff of the company, no luck, no solution. Only export button. Apparently my cases is very isolated as I can't find anyone with the same problem as I do.... maybe I'm not that bright. :silly:
Even with my limited IT skills, I firmly believe There has to be a folder that stores all the jpg as they're taken by the camera. Instagram does it and so does almost every photo apps out there. I just need to locate that dir... Am I looking in the wrong places? Do I need to root? Please give me some advice on this!!
TL;DR - VSCOCam app is holding thousands of my photos, I can't find the directory that they're stored in. VSCO is telling me "there is no internal app folder." and tell me to spend hours exporting each one manually. I don't want to hate VSCOCam, it rocks, but this is breaking my heart!!!
Click to expand...
Click to collapse
you will need root for this
the photos are in "/data/data/com.vsco.cam/files/images"
joanthanmajh said:
you will need root for this
the photos are in "/data/data/com.vsco.cam/files/images"
Click to expand...
Click to collapse
Oh wow thank you for this!!! I knew it!! :good:
I will try and root my phone tonight. I'll be following this guide.
So I guess after I root, I'm able to view the folders that were previously restricted using Android File Transfer?
mobscene8859 said:
Oh wow thank you for this!!! I knew it!! :good:
I will try and root my phone tonight. I'll be following this guide.
So I guess after I root, I'm able to view the folders that were previously restricted using Android File Transfer?
Click to expand...
Click to collapse
i dont use android file transfer but you should be able to use es file explore to copy the photos to another folder that android file transfer can see
I'm rooted on android 5.1 and in ES File Explorer, cannot see com.vsco.cam in /data/data
I've searched for vsco, case insensitive, in root /
And only found the export directory!
Have they changed their storage? In effect, I can't even find the app!!
Bump!
I'm having the same problem. I really need to free up some space on my device, so I want to pull all my photos but I can't find them anywhere. LG Optimus 4X HD (P-880) with root access. I've checked the locations mentioned above, but with no luck. Any help would be awesome!
Up! I have the same problem than Falcon. I want to free some space but can't find the photos anywhere!
Bumping because I'd also like to extract photos that I've taken with VSCO. Although my problem is a little different, VSCO just crashes every time I try to open it and it only started happening the day after I started taking photos with it. The customer service couldn't help much except tell me that CM is an unofficial Android release and their app isn't optimized for it
OnePlus One
Android 6.0.1
CM13.0-20160419-SNAPSHOT-ZNH0EAO2O0-bacon
Has anybody found a descent solution for this problem?
Vsco is a great for the filters but the android-app is horrible. Why can't we just export the original photo's or at least locate them on our device.
Moto G, Android 5.1, unrooted

Deleted Photo

Hi folks...
I've just taken a photo and before I actually closed my camera app, I deleted the photo by accident, and because I then came out of the camera app, I had no way to undo the deletion.
I have tried all the usual recovery tools, but nothing seems to find that photo - it just finds hundreds of others I deleted ages ago.
Do you think it would have not stored anywhere for me to recover it because I deleted it before I close the app?
Or do you think I could recover it if I rooted my Pixel?
Thanks in advance
arsehoyle said:
Hi folks...
I've just taken a photo and before I actually closed my camera app, I deleted the photo by accident, and because I then came out of the camera app, I had no way to undo the deletion.
I have tried all the usual recovery tools, but nothing seems to find that photo - it just finds hundreds of others I deleted ages ago.
Do you think it would have not stored anywhere for me to recover it because I deleted it before I close the app?
Or do you think I could recover it if I rooted my Pixel?
Thanks in advance
Click to expand...
Click to collapse
No there isn't a way to do so just because u didn't close the app, HOWEVER, if you root your phone and download any kind of undelete or disk digger app you may be able to recover it but I believe most of these apps require having a second storing option like external SD which we obviously don't have. You can try it but no guarantee

Pixel Free upload / Sync help....

Hi.
So Ive backed up my photos for as long as I can remember, I have photos and videos going back 15 years.
I pay google each month for 100 gig of storage, what I normally do is once a month or so i get whatever photos/vids I want to keep and i upload them from my desktop into a named album.
Obviously this takes up storage space
I can see that my Pixel allows me to upload pics and vids without eating into my storage however i'm confused as to how it works.
If i backup and sync my camera folder then arrange it into albums the photos will then be deleted if i delete them off my phone, which means i only actually get 64 gig of cloud storage, that matches my phones folders./
Is there a way i can retain my photos in the cloud but remove them from my phone?
Any help appreciated.
Stret
Stretlow said:
Hi.
So Ive backed up my photos for as long as I can remember, I have photos and videos going back 15 years.
I pay google each month for 100 gig of storage, what I normally do is once a month or so i get whatever photos/vids I want to keep and i upload them from my desktop into a named album.
Obviously this takes up storage space
I can see that my Pixel allows me to upload pics and vids without eating into my storage however i'm confused as to how it works.
If i backup and sync my camera folder then arrange it into albums the photos will then be deleted if i delete them off my phone, which means i only actually get 64 gig of cloud storage, that matches my phones folders./
Is there a way i can retain my photos in the cloud but remove them from my phone?
Any help appreciated.
Stret
Click to expand...
Click to collapse
It is supposed to automatically backup the camera folder. In settings, google, backup,photos you should be able to select other folders you want to include.
Tulsadiver said:
It is supposed to automatically backup the camera folder. In settings, google, backup,photos you should be able to select other folders you want to include.
Click to expand...
Click to collapse
Thanks for responding.
What im sayin though is if im on holiday for example and fill my phone with videos which automatically upload... they get deleted if i remove them from my phone
Stretlow said:
Thanks for responding.
What im sayin though is if im on holiday for example and fill my phone with videos which automatically upload... they get deleted if i remove them from my phone
Click to expand...
Click to collapse
You are saying that if you go to Google photos, all your pictures are gone?
Stretlow said:
Thanks for responding.
What im sayin though is if im on holiday for example and fill my phone with videos which automatically upload... they get deleted if i remove them from my phone
Click to expand...
Click to collapse
There's several ways to do it. Look here,
robocuff said:
There's several ways to do it. Look here,
Click to expand...
Click to collapse
Ahhh, I thought he was deleting them from the camera folder using an explorer/ file manager app....
Got it chaps, thank you.
I've stitched a few videos together that I shot on the Pixel but edited outside of the phone and then dropped the final video back into the camera app and its still let me upload it which is great.
Thanks for the help

Question Samsung Photo Folders

Hello,
Recently upgraded to S22 Ultra from S22 and have nothing but issues.
Discovered that there were multiple "camera roll" "screenshoot" "dcim" etc.. folders at first I thought it was just folders from older phones but it wasn't. There were photos from 1 day spread throughout all the "camera roll" folders so I combined them. That somehow filled up my storage and has caused duplicates and caused issues with the apps that create their own folders.
So I can undo what I've done and hopefully fix the problem now and for future upgrades, could you please tell me where all the various photo folders should be saved? When I combined the duplicate folders I then moved them all under Samsung Gallery.
Hope that makes sense.
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
AHE_XDA said:
Most items are natively stored in the 'DCIM' folder (e.g., screenshots, or pictures/videos that you took ON the device).
However different applications often use their own folders in which to store media. Some 'may' provide you the option to remap the path to a folder of your choice.
However, if you want to see where a picture is stored by folder name, open 'Gallery' and go to 'Albums'.
Click to expand...
Click to collapse
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
kkvvdd said:
Hi, the folders with similar names have been created by the device I'm not referring to any albums within Samsung Gallery I've created. The issue is with what this device is doing, I first located them in Samsung Files on the device and also in OneDrive via the website not the OneDrive app.
There are multiple dcim folders, multiple folders labelled camera, camera roll etc.. at first I thought they were folders from previous devices, but when you take say 20 photos in a day they are spread throughout these various camera roll folders not just in one.
Click to expand...
Click to collapse
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Marcelocohenarg said:
Hi, I only see one DCIM folder in my S22 Ultra. Are you saying that you have multiple folders with the same name? How many of them? Are you using multiple photo applications, like the GCam ported application and the stock one, and others? Are you in stock android? Rooted?
Click to expand...
Click to collapse
Hi, yes so more than one Dcim, more than one camera roll etc.. at first I thought they were from my previous devices but when I take photos, one days worth of photos is spread across the say camera roll folders which just makes it more confusing to workout how to fix.
Nothing out of the ordinary, everything's stock standard that automatically is on the device. I've had nothing but trouble since upgrading so many other issues but would like to sort this one if I can.
gernerttl said:
That is not normal behavior. The way the S22 Ultra handles images taken by both the default Camera and Expert RAW apps is the same as the S22+ and S22. It creates only one DCIM folder with Camera, Expert RAW, and Screenshot subfolders. Apps like Facebook, Video Editor, AR Emoji camera will also build their own subfolders within DCIM. Google Messages, Instagram, Facebook Messenger, Whatsapp, Office Lense, put their respective folders in the Pictures folder which is at the same level as DCIM.
Try resetting the camera app settings.
Camera - > Settings->Reset settings (3rd from the bottom).
If that doesn't work backup all of your important files (documents, photos, videos, etc.) to your computer and factory reset it. Don't restore from a backup. Once you have confirmed that it is working properly, you copy your files back. When reinstalling apps pay attention to the behavior after each installation. There is still the possibility of a third party app may be the cause.
Yes, I know that it's tedious, but it will either fix it, or help you identify what is causing the problem.
Click to expand...
Click to collapse
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
kkvvdd said:
Hi, I've had to factory reset over 30 times as I have so many issues, not just this photo folder issue. When I first got the device and setting it up as per usual encountered errors.
Did a factory reset via the settings and when the phone was turned back on it wasn't completely reset, tried again and a few more things were reset but again not all.
Had to do a black screen reset (sorry dont know what thats called) and that helped a lot more but it was still not a completly reset device.
I've tried not signing into anything and setting up as a new user, didn't solve anything, I've signed in as you go and that hasn't worked either. I've installed all apps manually, not from backup, and still have issues (I only have like 20 apps most are just standard or the bank). I've had an authorised technician remove and reinstall the software, and that didn't solve anything. They were stumped as they can replicate all of my issues but weren't able to fix them.
I've been battling with this since I got it and have had to make do but it's basically an expensive piece of plastic/glass at this point.
I haven't tried specifically what you've suggested about the camera, so I will give that a go.
Click to expand...
Click to collapse
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
There is absolutely nothing wrong with your phone.
Have you enabled Sync between OneDrive and Samsung Gallery?
If so, turn it OFF.
There is only one DCIM folder in a phone, and the Camera folder is inside of it. On Samsung phones, even the Screenshot folder is inside DCIM by default, but you have the choice of changing its location.
Hi, there is actually a lot wrong with the phone not just this. Which has all been proven by an authorised Samsung technician who has been able to replicate bit not fix any of the issues, unfortunately it's been like this since day one and I'm not getting very far with Samsung so I am trying to fix what I can so it's more usable than an expensive piece of plastic/glass.
But thank you for being so polite and helpful, it makes joining a forum and asking for help so much less daunting.
gernerttl said:
If a factory reset is not working, it sounds like the recovery partition is corrupted. Have you attempted a factory reset using the power on, volume up method?
1. Completely power the phone off.
2. Simultaneously press and hold the power and volume up buttons until you see the Samsung logo. This will put you into Recovery mode.
3. Using the volume down button, scroll down to select Wipe data/factory reset and press the power button.
4. Select yes to confirm your choice.
It will may ask you for your Google account password. If it does, enter it. It should then run you through the reset process. The difference with using this method instead of doing from settings, is that it should download a fresh image.
Click to expand...
Click to collapse
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
kkvvdd said:
Hi,
Apologies for the delay. I did a hard reset last night and still had so much trouble, there is definitely something off with this phone.
However it didn't reset the photo folders.
It currently looks like this Onedrive: Files: Pictures: Samsung Gallery: all folders created by the device, by apps, by me.
I had moved all folders into Samsung Gallery as I didn't understand why some folders where in "Pictures" and some were in "Samsung Gallery" as that's were the duplicate DCIM, Camera roll etc.. were.
Do you happen to know the correct file path for:
- folders created by the device
- folders created by apps that use Photos
- folders created by me
Then I will manually go into OneDrive on my Laptop and move them around, hopefully that will solve the problem.
Thank you,
Click to expand...
Click to collapse
Some apps do put folders in the Pictures folder.
Just to be clear. When you open My Files and go to the Internal storage, how many DCIM folders are there? There should only be one. If there is, then your phone is working as designed. You cannot have two folders with the same name on the same level. No OS that I know of does allows that.
If you are seeing more than one DCIM folder in OneDrive, then something happened with the syncing. Are you syncing any other devices (tablets or phones) with OneDrive?

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