Hardware or software? - ONE Q&A, Help & Troubleshooting

OnePlus One Ghost Touch: http://youtu.be/UTiIrPanaPI
This started yesterday, I did have very minor ghost touches but all at once my phone began to have a major issue. All of the of the back button presses are the phone itself. I cannot use it because it closes every application I open. Any thoughts?

Its a software problem, it has been resolved with the newer touch screen firmware.
Download Franco r18 (or any other kernel who has the newest commits).

That didn't resolve the issue.

cundiffr said:
That didn't resolve the issue.
Click to expand...
Click to collapse
On R18?

zephiK said:
On R18?
Click to expand...
Click to collapse
Yeah ?

cundiffr said:
Yeah ?
Click to expand...
Click to collapse
It should fix it. Theres been numerous reports where its been resolved.
Try a complete wipe and see if the problem is reproduce able.

zephiK said:
It should fix it. Theres been numerous reports where its been resolved.
Try a complete wipe and see if the problem is reproduce able.
Click to expand...
Click to collapse
No go, problem persists after I flash new Roms/wipe etc. I opened a ticket.

Related

[Q] Camera error Can't connect to the camera

Title says it all. I have flashed, reflashed, stuck boot, fixed and flash again, flashed 4.2 camera, and nothing is working. Started after installing official CM10 XMas eve nightley.
try to restore or flash an other rom, or in current rom make a full wipe and see what happens
Hi, for CM10, i remeber that was fixed search for camera fix and install it. It will stop that buggy cam
Is there a way to do a hardware analysis?
GRG13 said:
try to restore or flash an other rom, or in current rom make a full wipe and see what happens
Click to expand...
Click to collapse
I have installed several different ROMs, including ICS and JellyBeans, and none work for the camera.
blogodoblogodo said:
Hi, for CM10, i remeber that was fixed search for camera fix and install it. It will stop that buggy cam
Click to expand...
Click to collapse
I tried the 4.2 camera fix already.
BUMP
just bumping this up to see if anybody is any good suggestions.
http://forum.xda-developers.com/showthread.php?p=37072484#post37072484
no operation
Hello,
The camera stopped working.
I did hard reset and nothing worked.
Installed rom (gt-i9500 ROM mkt6589) and also not caught.
I need help
juniorcurtis said:
Hello,
The camera stopped working.
I did hard reset and nothing worked.
Installed rom (gt-i9500 ROM mkt6589) and also not caught.
I need help
Click to expand...
Click to collapse
It is a hardware issue, not a software issue. Mine is with HTC right now for the THIRD time for the camera...... Now they want to charge me $145 to fix it. Needless to say, never again will I have an HTC device.
Same Problem
I have the same problem, did a factory reset, fresh install of CM 10.2 but nothing.
Always getting the "can't access camera" error.
I'm thinking it is indeed a hardware issue unfortunately, but if anyone finds a solution I'm happy!
Pikaman said:
I have the same problem, did a factory reset, fresh install of CM 10.2 but nothing.
Always getting the "can't access camera" error.
I'm thinking it is indeed a hardware issue unfortunately, but if anyone finds a solution I'm happy!
Click to expand...
Click to collapse
did you use a ruu.exe?
rzr86 said:
did you use a ruu.exe?
Click to expand...
Click to collapse
Nope, not yet, will this likely solve the problem?
Pikaman said:
Nope, not yet, will this likely solve the problem?
Click to expand...
Click to collapse
restores everything back to stock
if the issue persists then probably it is a hardware issue
rzr86 said:
restores everything back to stock
if the issue persists then probably it is a hardware issue
Click to expand...
Click to collapse
Thanks for the tip! did an ruu.exe still doesn't wokr so probably a hardware issue
Pikaman said:
Thanks for the tip! did an ruu.exe still doesn't wokr so probably a hardware issue
Click to expand...
Click to collapse
probably

Camera problem

Hi people I have been using my Nexus 5 for a month now. Loving it! Going stock with Elemental 26 kernel, dalvik
This happens quite random, not often but it is annoying. Camera stops working.. I start it up.. And it just.. Black.. Waiting until it says "camera stopped“ a restart does help, but I have Sometimes missed some shots because of this.
Anyone that have experienced this and have a permanent solution?
Sent from my Nexus 5 using xda app-developers app
UnLucky12 said:
Hi people I have been using my Nexus 5 for a month now. Loving it! Going stock with Elemental 26 kernel, dalvik
This happens quite random, not often but it is annoying. Camera stops working.. I start it up.. And it just.. Black.. Waiting until it says "camera stopped“ a restart does help, but I have Sometimes missed some shots because of this.
Anyone that have experienced this and have a permanent solution?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
To try in order - step by step if the previous didn't solve the problem:
1. Clear app data
2. Flash the stock kernel
3. Factory reset
4. Clean installation
5. RMA...
I had it on my previous device and it was a hardware bug so :fingers-crossed:
Primokorn said:
To try in order - step by step if the previous didn't solve the problem:
1. Clear app data
2. Flash the stock kernel
3. Factory reset
4. Clean installation
5. RMA...
I had it on my previous device and it was a hardware bug so :fingers-crossed:
Click to expand...
Click to collapse
Thanks! Clear app data haven't worked, so will try to flash the stock kernel when I get home. Will get back to this thread if the step doesn't work.
And.. RMA?
UnLucky12 said:
And.. RMA?
Click to expand...
Click to collapse
Send your phone back to Google for repairs.
I've had this issue once while on CM11. A restart fixed it, leading me to believe it's a ROM/Kernel bug, and also hasn't happened on the latest nightly. OP, try a different kernel version.
abtekk said:
I've had this issue once while on CM11. A restart fixed it, leading me to believe it's a ROM/Kernel bug, and also hasn't happened on the latest nightly. OP, try a different kernel version.
Click to expand...
Click to collapse
I am on stock, maybe it is kernel related.. I don't know. Don't want to blame the kernel just yet. But 26 is the latest. Waiting for an update, maybe try another kernel and see if that help, if the problem occurs again.
UnLucky12 said:
I am on stock, maybe it is kernel related.. I don't know. Don't want to blame the kernel just yet. But 26 is the latest. Waiting for an update, maybe try another kernel and see if that help, if the problem occurs again.
Click to expand...
Click to collapse
Flashable zips of stock kernel are available here. You can also fastboot flash the boot.img file from the factory images.

[Q] Display shaking?

Hi, my display seems to shake, seeming on random. The picture will shake up and down and it makes it impossible to type or do anything until it stops. I don't have any Xposed modules installed and i am running Cataclysm rom with Elemental X kernel. It even does does on the recovery menu and when turning on. Any idea what is causing this and possible fix? Thank you.
I attached a picture of the problem.
I would do a factory reset and wipe the dalvik cache and cache.
Use helium to backup your stuff
Well, if it does it even in recovery and at boot, I would think that it's an hardware issue...
mistahseller said:
I would do a factory reset and wipe the dalvik cache and cache.
Use helium to backup your stuff
Click to expand...
Click to collapse
Tried that, no difference. Flash back to stock?
bradt94 said:
Tried that, no difference. Flash back to stock?
Click to expand...
Click to collapse
Have you tried going back to the stock kernel?
Display Shake
bradt94 said:
Hi, my display seems to shake, seeming on random. The picture will shake up and down and it makes it impossible to type or do anything until it stops. I don't have any Xposed modules installed and i am running Cataclysm rom with Elemental X kernel. It even does does on the recovery menu and when turning on. Any idea what is causing this and possible fix? Thank you.
I attached a picture of the problem.
Click to expand...
Click to collapse
I had the same problem last week. It’s a hardware issue. Kindly visit your nearest service center if possible asap.
vanessaem said:
Have you tried going back to the stock kernel?
Click to expand...
Click to collapse
Yes i have, thank you. I'm guessing that due to it happening even on stock that like others have said that it is hardware related so i will give Google a call and hopefully sort out a RMA. Thanks for the help!
joannn said:
I had the same problem last week. It’s a hardware issue. Kindly visit your nearest service center if possible asap.
Click to expand...
Click to collapse
Thanks for the reply, i will try get in touch with Google to ask about a RMA. Thanks!

Wifi unable to reconnect when coming back in range

I have this rather annoying problem with my OPO: When I'm on WiFi and go out of range and get within range of another WiFi (eg leaving from home in the morning and getting on the train where there's also WiFi) my OPO will not connect.
I've tried switching WiFi off and back on, tried forgetting network and connecting again but the network just displays as "Saved". Only thing that works is a reboot. Funny thing is that it actually detects open WiFi's and displays the question mark in the notification bar.
I've read that themes can cause WiFi problems so I haven't changed that. I'm using the Apex launcher with no visual changes.
I've rooted my phone but left the bootloader locked.
Any advice?
I'm rooted with the TWRP custom recovery installed. I had the same thing happen to me. If you toggle airplane mode on/off, it will reconnect. But, as for a solution, my fix was to restore a previous TWRP backup of my phone. I also had heard that the problem could be coming from a theme. What themes have you used? I bought the Flux theme and have been using its style and fonts. I was running the stock CM11s when this happend just a few days after getting my OPO. I would try a factory reset first. If that does not work, there is a thread in the OPO forums about flashing a factory image and getting back to 100% stock.
I have switched to the CM11 nightlies as of a couple of days ago. I will probably refrain from messing around with the theme packs for now.
kevinga said:
If you toggle airplane mode on/off, it will reconnect...
Click to expand...
Click to collapse
Works for me too
kevinga said:
What themes have you used?
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Click to collapse
None as I've read reports about themes causing WiFi problems.
kevinga said:
I would try a factory reset first.
Click to expand...
Click to collapse
Will probably unlock the bootloader. Then a factory reset should be taken care of I guess...
Anyone have a solution to this? My OPO is having this problem too and it is rather annoying...
GoTexan20 said:
Anyone have a solution to this? My OPO is having this problem too and it is rather annoying...
Click to expand...
Click to collapse
Have you taken the OTA update yet?
kevinga said:
Have you taken the OTA update yet?
Click to expand...
Click to collapse
I'm now on KTU84P and the problem is still there
Yesterday I failed to flash MAHDI and ended up clearing everything from my phone. I had to follow this guide:
http://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
to get back to pre-KTU84P (can't remember the build number).
So I guess it's safe to say that my phone has had all sorts of memory cleared. And the problem is still there...
kroogar said:
I'm now on KTU84P and the problem is still there
Yesterday I failed to flash MAHDI and ended up clearing everything from my phone. I had to follow this guide:
http://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
to get back to pre-KTU84P (can't remember the build number).
So I guess it's safe to say that my phone has had all sorts of memory cleared. And the problem is still there...
Click to expand...
Click to collapse
I really hate to hear that you are still having the wifi issue. One would think that if you flashed all partitions with a factory image that it would solve the problem. You might want to have a look at this thread. This guy was unsuccessful in fixing his efs and bluetooth problems until he flashed Color OS and then went back to CM. Have a read: http://forum.xda-developers.com/oneplus-one/general/fix-people-corrupt-efs-mobile-data-t2836389
Keep us posted.
kevinga said:
Keep us posted.
Click to expand...
Click to collapse
Will have a look at the ColorOS thread. But I think I'll give Mahdi another go first to see what that brings me.
Thanks for the link.
Flashed Mahdir ROM yesterday and though the rom works just fine my WiFi reconnect issue has not been resolved
I find flashing yet another rom (ColorOS) sounds a bit drastic. Really no way of debugging what's wrong?
GoTexan20 said:
Anyone have a solution to this? My OPO is having this problem too and it is rather annoying...
Click to expand...
Click to collapse
Have you been able to fix your wifi problem?
---------- Post added at 06:28 AM ---------- Previous post was at 06:24 AM ----------
kroogar said:
Flashed Mahdir ROM yesterday and though the rom works just fine my WiFi reconnect issue has not been resolved
I find flashing yet another rom (ColorOS) sounds a bit drastic. Really no way of debugging what's wrong?
Click to expand...
Click to collapse
Although is sounds drastic I think it would be worth trying.
kevinga said:
Have you been able to fix your wifi problem?
No. I'm waiting for the update to hit my phone and install it to see if that solves it. In the meantime though, I installed an app called Smart WiFi Locker that seems to keep the issue solved (for now)
Click to expand...
Click to collapse
GoTexan20 said:
kevinga said:
Have you been able to fix your wifi problem?
No. I'm waiting for the update to hit my phone and install it to see if that solves it. In the meantime though, I installed an app called Smart WiFi Locker that seems to keep the issue solved (for now)
Click to expand...
Click to collapse
Thanks for sharing. I think there are two things that can produce a major restore/fix to a phone - a nandroid restore and a major rom update. I hope it fixes yours. The nandroid restore is what saved mine.
Click to expand...
Click to collapse
kevinga said:
Although is sounds drastic I think it would be worth trying.
Click to expand...
Click to collapse
Been there. Done that. Read the book. Got the t-shirt.
Flashed ColorOS.
Factory reset.
Booted and got through into ColorOS (skipped account setup).
Booted into recovery.
Factory reset.
Restore backup of CM11S.
No dice :'-(
What are my options now?
A couple of days ago I completely wiped my OPO - radio, modem, everything and flashed a new stock image. Nothing has helped.
I really find it hard to believe this to be a hardware issue.
GoTexan20 said:
kevinga said:
I installed an app called Smart WiFi Locker that seems to keep the issue solved (for now)
Click to expand...
Click to collapse
Could it be Smart WiFi Toggler?
Click to expand...
Click to collapse
kroogar said:
Been there. Done that. Read the book. Got the t-shirt.
Flashed ColorOS.
Factory reset.
Booted and got through into ColorOS (skipped account setup).
Booted into recovery.
Factory reset.
Restore backup of CM11S.
No dice :'-(
What are my options now?
A couple of days ago I completely wiped my OPO - radio, modem, everything and flashed a new stock image. Nothing has helped.
I really find it hard to believe this to be a hardware issue.
Click to expand...
Click to collapse
Just for clarification - after flashing Color OS, did you turn on wifi and use it to see if the problem was still there while in Color OS?
If your WiFi 2.4 or 5GHZ?
Sent from my A0001 using Tapatalk
kevinga said:
Just for clarification - after flashing Color OS, did you turn on wifi and use it to see if the problem was still there while in Color OS?
Click to expand...
Click to collapse
Eh... nopes - should I have...?
fr4c said:
If your WiFi 2.4 or 5GHZ?
Click to expand...
Click to collapse
My phone is set to auto but I have tried setting it to 2.4 and 5 GHz respectively. Nothing works.
kroogar said:
Eh... nopes - should I have...?
Click to expand...
Click to collapse
Yes. I would recommend you consider doing that. If it works then I would flash a fresh Cm11s rom, not a nandroid backup. Flash the Color OS and do a full check of the Wifi.
Sent from my A0001 using XDA Free mobile app
kroogar said:
My phone is set to auto but I have tried setting it to 2.4 and 5 GHz respectively. Nothing works.
Click to expand...
Click to collapse
I was having the same issue, but here's what I did and it seems to have resolved my issue.
1) Updated firmware on my ASUS AC68 router
2) Boot into recovery mode (volume down+power), wipe cache and media, then factory wipe
3) When setting up phone, did not apply CM theme on the options after logging into CM account.
It seems like WiFi might drop when you get to homescreen, just reboot phone and Wifi should reconnect. Make sure to go into your WiFi settings and remove any networks that was saved, and re-add.
Still not ideal (since it seems like themes might be killing WiFi for some users), so hopefully a new OTA update will solve this problem.

Phone won't stay off

Running stock Lollipop rom with Franco R68. Rooted with CFAR. Since I flashed latest TWRP this afternoon the phone won't shut down. Every time I turn it off it turns back on after a few seconds. Not a major problem but is this happening to anyone else?
pepdavies said:
Running stock Lollipop rom with Franco R68. Rooted with CFAR. Since I flashed latest TWRP this afternoon the phone won't shut down. Every time I turn it off it turns back on after a few seconds. Not a major problem but is this happening to anyone else?
Click to expand...
Click to collapse
i dont have this particular issue but i found 2 other threads stating this issue here and here
Haven't seen it yet but I had it on KitKat randomly. I don't have a clue how to fix it, reboot don't help.
Pretty sure this is an r68 issue, I'm sure franco will fix this soon!
pepdavies said:
Running stock Lollipop rom with Franco R68. Rooted with CFAR. Since I flashed latest TWRP this afternoon the phone won't shut down. Every time I turn it off it turns back on after a few seconds. Not a major problem but is this happening to anyone else?
Click to expand...
Click to collapse
not because of twrp.
the recovery and rom are in two different partitions. most likely its an app causing the issue.
nexus.freak said:
i dont have this particular issue but i found 2 other threads stating this issue here and here
Click to expand...
Click to collapse
Thanks but neither of those issues are the same as mine
It was Franco. All fixed now. Thanks
pepdavies said:
It was Franco. All fixed now. Thanks
Click to expand...
Click to collapse
Having the same problem too! May I know what the "fix" was? The only way I managed to get rid of it was to reflash r67.
jamentangent said:
Having the same problem too! May I know what the "fix" was? The only way I managed to get rid of it was to reflash r67.
Click to expand...
Click to collapse
Franco uploaded a fixed version of r68

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