I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""
Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.
Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more
Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.
Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol
yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something
Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.
none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.
Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
wow.. thats totally wierd.
did u login using the same google account??
summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased
Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.
romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.
summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.
I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted
Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel
problem solved
azeluk said:
Hey everyone,
Title says it all really over the past few days over several devices and different users in my household we have noticed that Google play store isn't working properly, we are receiving errors, connections issues and general problems overall.
I contacted Google who didn't do much in all honesty and they advised me to clear the cache for the app on my phone and clear data on both app and googleplay services, which I have done but since doing so my okay store loads but I get the error message check you connection and try again.
I have reinstalled the app using the apk on here and still the same problem.
I'm not to worried about it as I'm pretty sure the problem lies with Google especially since its happening in several device (using different accounts and same accounts)
Is there a fix for this or is it Google causing the fault as I have searched the net and found people with similar issues. (isitdownrightnow.com)
Many thanks
Azel
Click to expand...
Click to collapse
Got this one solved for you mate, had the same problem.......... All to do with automatic time and date being out of sync with the play store. Go to time and date settings disable the automatic time zone and automatic time and date. change the date manually to say....the same date but 2013. go back to home, then go back to date and time settings, enable both time zone and time & date auto's, and hey presto........play store's back to normal.
happy days
What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.
Planterz said:
What do you mean when you say "not working"? Do you get an error message? Does it simply crash/force close?
Did you do something to the devices between the Play Store working and not working? Did you change your internet setup somehow? Did you move to a different country? Did you start worshiping Lord Xenu?
Play Store needs to be a system app. You say you reinstalled it, so I'll assume your devices have root. When you sideload an app it installs as a "user" app. Play Store needs to be a system app. Use whatever app you used to uninstall it to change it to a system app (most root apps that can uninstall system apps have this feature...if what you used doesn't, you can find ones that will, some free). If this isn't the cause of your problem, we'll need more info to help you.
Click to expand...
Click to collapse
See comment above man........it's related to date & time sync. Easily sorted
Thanks
Hey guys thanks for the replies you were right all to do with the flipping date and time, all working now many thanks.
Azel.
(high fives all round)
How can i download and install app from Google Play Store ?
at this time i use Bliss-v11.4-Stable--OFFICIAL-20181223-2005_x86_64_k-kernel-4.19_m-18.3.1_pie-x86_f-dev-kernel.org for my laptop.
We clearly state in the Bliss OS thread that Google Play Store is not available and that Bliss OS only comes with FDroid & microG.
So how do we install gapps if we have paid apps we need to use? there appears to be no recovery to install it in the usual way.. (or for that matter how can I stop google play services repeatedly crashing on the earlier nougat and oreo releases of BlissOS?)
No gapps. No go.
Without gapps android is not much use to most people (much as we would all love to ditch google). I understand its not available in BlissOS, I guess the question is: are there any plans to incorporate the ability to add it easily, a more prominent and clear explanation on the XDA home page would be useful. I keep revisiting BlissOS to check if its been added I'd like to know if I should give up and just look elsewhere for an android emulator? This project looks great but without the ability to add play store , software many people will have already bought in the play store since the decade or so its been around can't be used. That's a serious deal breaker..
thisweb said:
Without gapps android is not much use to most people (much as we would all love to ditch google). I understand its not available in BlissOS, I guess the question is: are there any plans to incorporate the ability to add it easily, a more prominent and clear explanation on the XDA home page would be useful. I keep revisiting BlissOS to check if its been added I'd like to know if I should give up and just look elsewhere for an android emulator? This project looks great but without the ability to add play store , software many people will have already bought in the play store since the decade or so its been around can't be used. That's a serious deal breaker..
Click to expand...
Click to collapse
I totally agree
11.13 gsm has google play as does latest 14/ betas. You have a foss install.
madeiraantonio97 said:
I totally agree
Click to expand...
Click to collapse
I'm with you guys until Bliss OS 14 on the the very latest release the Google Play store has worked at least help you guys don't even bundle browser what the hell is up with that I expect this kind of crap out of Circuit City on one of their phones that took to a chain but not that best Android operating system there is out for my system I mean you say after all but PlayStore was installed whenever I downloaded play some rest so I kind of expected it to at least log into my Google account I can't even log into my Google account I've been trying to get Bliss OS to work for ages I finally got a PC tool Boot It Up, all be it flawlessly, now all of a sudden it won't Run Google Play Store all of a sudden I had such a pain in the ass getting into work in the first place everything was all groovy until grub2win so bored my boot up somehow if I hadn't already had Bliss OS installed I would have had to manually try to figure out how to install it because there's no way to install the damn grub startup because when I try to run the installer for grub2win it says something about an autoit error and grub2win. EXE needs to be an object that happens when I try to install it uninstall it anyway that's not what we're talking about here I finally got to work ing setup by the grace of the Cyber gods a little bit of luck a little bit of ingenuity and some 1 0 10 duct tape why even advertise it is a the Google version if it's not going to have Google it'd be one thing if there was a simple way to just flip files onto it from Windows but there's not and even if there is I don't remember all those folders names right when I started Android for the first time on the new system especially when you put it into a blender with all the folders that you got to learn from gearlock either way what I'm saying is I agree and if you're not going to have at least the Google Play Store working it don't put a release out that supports the Google services just go all-out custom and then make an easy import export for the folders so you can sideload stuff easier and for god sakes put a browser in there so that you can at least download something if you don't have any other option. I spent two days trying to log my Google account in anywhere any account and email in the Play Store and I went and spent that much time had I known but every other version of bliss OS I had has been fine with Play Store so news to me if it's so public that you guys don't use Google Play Store you're doing a bad job of letting anybody know and sir I love your operating system so please don't take that too harshly. But I do second the notion that no PlayStore no Bliss it's a deal breaker at least without some other infrastructure in place.
FreQRiDeR said:
11.13 gsm has google play as does latest 14/ betas. You have a foss install.
Click to expand...
Click to collapse
The latest 14.3 that is supposed to have Google Play Store does not. it has Google Play services but you can't log into any accounts so it's pretty much useless other than getting the desktop to come up and it continuously crashes like the Play services not the Bliss
Now that I'm done replying to everybody else's comments I will say that I just installed the 14.3 Alpha it may be a beta now not sure forgive me. It does have Google Play services and it does boo'd up and there are significant changes to the boot script that goes into grub which in a way I really like except for the fact that some of the variables are hidden in two other scripts that I don't know where they are I found some of them cuz I've been digging through those damn folders so much for a year I just happen to know where they are but if you could please come in and some of the grab scripts like where some of the things are that are replaced by variables I noticed you did some like small scrubbing and then referred back to other variable names which I like because all the technical jargon is hidden and it makes it easier to understand but at the same time I had to custom write my grub script because my bootloader or something is screwy in order to reference the Bliss OS install I had to go in and change the Android 64 references from a previous install and I really had some issues trying to find some of the variables that are referenced in the new Bliss OS grub script I think maybe a key might be helpful like where does variable names are put into play like where I can go back and see what they are but if you don't want to do that you know maybe some kind of skeleton index would be very helpful in general though I love what you did with the grub Scripts if it's not you shout out to the guys at gearlock cuz it might have been they're installer that did it. The only reason I updated to 14.3 was because I had an issue when I install 14.2 my bootloader or whatever grub get out and I was on a grub recovery screen no matter what I did once I got Windows to boot I tried to boot Bliss which is where I got all cozy with your grub Scripts and noticed that things such as the start up flags were all underneath one variable Nifty if you can find out where to change them at. But anyways I figured since I messed up the Majestic install on the last update and no matter what I did it would not even reinstall it fix it or update it hey why not just go install the new update of bliss I proceeded to follow the links that I found it online one was an asteroid download and the other was a Play Store download oh how happy I was when it finally booted up then I couldn't figure out damn why won't it sign into my Google account followed by Play Services crashing repeatedly how do you fix it I don't know let's Google it no browser okay but sound like a browser oh put it into gear lock folder back to Windows where's the gear lock folder oh there's the gear lock folder it's been about 10 minutes what was I doing oh yeah oh yeah browser got to f****** find a goddamn APK you know one that's not riddled with viruses and malware okay maybe this will work back to Android in the gear lock folder so it's not there maybe they meant gear load back forth 20 minutes later nope that didn't work either oh after a while I dig and I figure out there's more than one gearload and more than one gearlock two copies of Firefox and an hour later still no browser you see what I'm getting at "FIX the PLAY STORE" it would have been easier to ADB it in I'm sure, the only reason I didn't do that is cuz wait a minute that extra layer of Wi-Fi network and I'm sure it would have have been a pain in the ass just as bad I mean I saw the little tutorial on what the ADB address was but you should just left a little picture of a bomb cuz we know that she would have b e e n a pain in the ass the hay known what I know now that's where I would have started and microG and asteroid that's a freaking joke for somebody that wants their system to work that one little Play services constantly crashing is nothing compared to the 50 that you're going to get with micro G & F Droid.
Google Play Services work perfectly fine on 14.3 if you go to Settings => Apps, locate the Google Play Services app, click it, then click the 3 vertical dot menu and restore Google Play Services to the original version. Then go to Google Play Store and disable auto-updates. I've been there too having Google Play Services constantly crashing every 30 seconds or so with no possibility to log in anywhere. After resetting to the original version this particular problem has been fixed. Play Store works, I can login into my Account.
The two browsers that work on 14.3 are Firefox and DuckDuckGo. Chrome and Opera crash on startup.
stepanrumyantsev said:
Google Play Services work perfectly fine on 14.3 if you go to Settings => Apps, locate the Google Play Services app, click it, then click the 3 vertical dot menu and restore Google Play Services to the original version. Then go to Google Play Store and disable auto-updates. I've been there too having Google Play Services constantly crashing every 30 seconds or so with no possibility to log in anywhere. After resetting to the original version this particular problem has been fixed. Play Store works, I can login into my Accounbecat.
Click to expand...
Click to collapse
thats not working here 5 seconds after i boot for the first time its not updated and if it is really dragging its ass to log in i dont reall think its gonna let me change any settings and i dont think its gonna let me log in. granted i can revert it but that setting is the very first thing i do on any android because i cant stand it when i had a working device and then google does its bs and f**ks all my apps right off the bat so i dont think thats the issue it never had a chance to update. but in all fairness ill look again and if i find myself here again i will feedback. Thank you for your suggestion.
Walter Bishop said:
thats not working here 5 seconds after i boot for the first time its not updated and if it is really dragging its ass to log in i dont reall think its gonna let me change any settings and i dont think its gonna let me log in. granted i can revert it but that setting is the very first thing i do on any android because i cant stand it when i had a working device and then google does its bs and f**ks all my apps right off the bat so i dont think thats the issue it never had a chance to update. but in all fairness ill look again and if i find myself here again i will feedback. Thank you for your suggestion.
Click to expand...
Click to collapse
Well, I forgot one important step - before clicking the three dots and reverting the Google Play Services app to the initial state you have to stop/disable it altogether in the same dialog. You have the options to Disable and Force Stop it. Just disable. A lot of things like Google Play Store, Calendar whatever relies on Google Play Services will start crashing, disable these apps too. Revert the Google Play Services to the original state, enable Google Play Store back and stop auto-updates in Google Play Store.
I had exactly the same problem and this solution has worked perfectly fine for me. As a matter of fact I was able to login to Google Play Store and download many apps. Half of them didn't work but it least I got a Web Browser - Firefox and DuckDuckGo are the only one that functioned - and a book reader.
Thank you!
The problem that I am facing doing your solution is there isnt any 3 dot menu like on other apps
I can't believe they didn't fix Gapps yet? I did the trick of downgrading Google Play Services and it worked but My BlissOS got corrupted and I can't re enable Gapps! Tried reinstalling, downgrading. Even google browser does not work! Totally useless! V14.3 And how do you dl 15? I did correct terminal commands creating logblahhblahh.text on sdacard and no dl link!?! Come on Bliss team. Get it together!
FreQRiDeR said:
I can't believe they didn't fix Gapps yet? I did the trick of downgrading Google Play Services and it worked but My BlissOS got corrupted and I can't re enable Gapps! Tried reinstalling, downgrading. Even google browser does not work! Totally useless! V14.3 And how do you dl 15? I did correct terminal commands creating logblahhblahh.text on sdacard and no dl link!?! Come on Bliss team. Get it together!
Click to expand...
Click to collapse
someone still stuck on 14.3 ???