Hello All!
I have a stock nexus 5 that constantly drops network. It happens downtown Vancouver and i noticed it as i moved here about a month ago.
I live 3 blocks away from a wind tower. Calling wind support did not help. I was told to do a reset and register wind as my home network. Also performed
a factory reset and they even issued me a new sim card and it still happens. I would be walking down the street and completely loosing all signal. Not a weak signal but a complete loss. I am absolutely puzzled. It happens once or twice a day and can last up to 15 minutes until i have a signal again. I noticed that wind no longer carries nexus 5. Should i be worried. After speaking to some people they think it could be a combination of Android 4.4.4 and poor wind signal that is causing this and that there probably wont be any difference until new Android version. Has anyone here experienced anything similar? Any help would be much appreciated. Thanks!
I would borrow a SIM card from someone on a different network and see if it's able to hold a connection. If so, then there's an issue with Wind's network and your phone. Otherwise if the issue persists on a different network then it's a hardware issue.
It's a long shot but are you using a case on the phone? For what it's worth my stock N5 on Wind in T.O has no issues.
vseslija said:
Hello All!
I have a stock nexus 5 that constantly drops network. It happens downtown Vancouver and i noticed it as i moved here about a month ago.
I live 3 blocks away from a wind tower. Calling wind support did not help. I was told to do a reset and register wind as my home network. Also performed
a factory reset and they even issued me a new sim card and it still happens. I would be walking down the street and completely loosing all signal. Not a weak signal but a complete loss. I am absolutely puzzled. It happens once or twice a day and can last up to 15 minutes until i have a signal again. I noticed that wind no longer carries nexus 5. Should i be worried. After speaking to some people they think it could be a combination of Android 4.4.4 and poor wind signal that is causing this and that there probably wont be any difference until new Android version. Has anyone here experienced anything similar? Any help would be much appreciated. Thanks!
Click to expand...
Click to collapse
I would try this app and see if it is just when your downtown or if it happening every where, could be the network or it could be the phone, this will track signal strength and everything should give you a good idea of at least what your phone sees going on.
Related
I hope its my network and not the phone because I love it! At my home in my house I get frequent disconnects and the 4G keeps shifting to 2G. Outside in my driveway it gives me 1-2 bars and none sometimes until I drive out about 10 blocks then it gets better If I'm out and around with in 1-2 miles it get better but still it keeps dropping to 2G intermittantly. I get 3 miles out and I get 2500 down and 500 up when the 4G stays on and 3 bars. Now before I got this phone I had MetroPCS and I had a bad connection from my home always, then my Virgin Mobile phone was better. Now with T-Mobile I would think it woud be better but no...it's worse. T-Mobile says they are going to send a technician with in 3-4 days to check out the problem if there is one. I guess if within 1 week nothing gets better and T-Mobile has nothing more to say I'm returning the phone. I called LG but they cant help, there powerless due to the tornados. The representative said, that based on my explanation it seems to be a network problem. Any ideas? Anyone else having problems? I see some other threads with some issues but not too much detail. I'll update when something happens
bumpity bump
Hello,
I have my Nexus 5 on order and it's currently in route via UPS. For those of you that already have it in hand, whats your opinion about it's reception vs the Nexus 4's? The reason why I ask is because my nexus 4 has crap reception in my office and I can't get a signal while co-workers on the same network carrier can get a signal just fine (a weak but reliable one). It doesn't help I'm in a basement behind 3 feet of concrete and steal beams, but if I go to the stairs I get a signal right away.
If anyone who previously had "bad" reception in certain areas could test this with their new Nexus 5 and share the info that's be great!
Because of my bad circumstances and office location, I'm hoping I can get a basic signal for just talk/text. I'd be fine without data since I don't surf the web on my phone while at work.
Sooo.. got my N5 yesterday and I normally have bad signal at home. I had the same bad signal so assumed everything was the same.
Got to work this morning and previously where I had a great signal with my N4 where I sat I get literally no cellular signal on the N5. Tried forcing down to 3G/HSPA and still nothing. As soon as I walk out of my area and close to the front of our building my signal comes back almost full.
Anyone experiencing these same issues? Not too pleased with this but I'd feel better if other people are affected at least.
*edit*
So in a completely random way I turned data roaming on and off just for ****s and giggles and within 5 seconds of turning it off I all of a sudden had a full HSPA signal. ????? It appears to work flawlessly now.
I have a problem with my Nexus 5 that i would like some help to troubleshoot.
When I'm on cellular network i often have full reception on 4g, when suddenly it drops to absolute zero all of the sudden, data is disconnected and no phone calls can be made during that time. If i wait 10-15sec it is connecting again and up to full strength.
This happens all the time with a few minutes between each time, and has no affect of the location I'm at.
Often I'm just surfing the web when it comes up that this requires internet connection, and notices the bars are gone, and have to wait a few seconds before its back online again.
What would be the best steps to troubleshoot this? Is there any radio log on the phone that i can tail for errors?
Can it be hardware error? Can it be that the simcard looses connection to the hardware?
Im currently running a custom rom, but it was the same with stock when i tried that.
Any help appreciated!
ranarn said:
I have a problem with my Nexus 5 that i would like some help to troubleshoot.
When I'm on cellular network i often have full reception on 4g, when suddenly it drops to absolute zero all of the sudden, data is disconnected and no phone calls can be made during that time. If i wait 10-15sec it is connecting again and up to full strength.
This happens all the time with a few minutes between each time, and has no affect of the location I'm at.
Often I'm just surfing the web when it comes up that this requires internet connection, and notices the bars are gone, and have to wait a few seconds before its back online again.
What would be the best steps to troubleshoot this? Is there any radio log on the phone that i can tail for errors?
Can it be hardware error? Can it be that the simcard looses connection to the hardware?
Im currently running a custom rom, but it was the same with stock when i tried that.
Any help appreciated!
Click to expand...
Click to collapse
Does it do it on other phoness? I've found that my carrier is updating towers in my area. When T-Mobile US was upgrading their network to LTE and changing panels, literally signal that was once there would be gone for upwards of a week.
MrObvious said:
Does it do it on other phoness? I've found that my carrier is updating towers in my area. When T-Mobile US was upgrading their network to LTE and changing panels, literally signal that was once there would be gone for upwards of a week.
Click to expand...
Click to collapse
No i had a Nexus 4 just before, using the same rom and Provider, worked fine then. Have had this issue for about 1,5 month.
Thanks for the answer though
I'm having exactly the same issue. Though for me it's not happening all the time, only when I'm connected to VPN. It's still very annoying because VPN disconnects when the signal drops.
ranarn said:
I have a problem with my Nexus 5 that i would like some help to troubleshoot.
When I'm on cellular network i often have full reception on 4g, when suddenly it drops to absolute zero all of the sudden, data is disconnected and no phone calls can be made during that time. If i wait 10-15sec it is connecting again and up to full strength.
This happens all the time with a few minutes between each time, and has no affect of the location I'm at.
Often I'm just surfing the web when it comes up that this requires internet connection, and notices the bars are gone, and have to wait a few seconds before its back online again.
What would be the best steps to troubleshoot this? Is there any radio log on the phone that i can tail for errors?
Can it be hardware error? Can it be that the simcard looses connection to the hardware?
Im currently running a custom rom, but it was the same with stock when i tried that.
Any help appreciated!
Click to expand...
Click to collapse
Flash the latest radio and see if that helps although I think your custom ROM probably has the latest but you never know http://forum.xda-developers.com/showthread.php?t=2557523
My phone is dropping cellular signal without warning. Cycling airplane mode or cellular network mode does not fix it. Only rebooting the phone has succeeded in getting signal back. This problem started last night. Since then, I have experienced it three times.
Further info:
I've had the phone for a little over a year. I did a factory reset when I installed L. I am running stock.
Any idea what's wrong and how to fix it?
Rma
Outside warranty :-/
prnz said:
My phone is dropping cellular signal without warning. Cycling airplane mode or cellular network mode does not fix it. Only rebooting the phone has succeeded in getting signal back. This problem started last night. Since then, I have experienced it three times.
Further info:
I've had the phone for a little over a year. I did a factory reset when I installed L. I am running stock.
Any idea what's wrong and how to fix it?
Click to expand...
Click to collapse
Mine does it all the time on lollipop. I moved to a different state a few months back, where I was living in florida I didnt have the issue but when I moved across the country it started for me. I went to att after troubleshooting all I could and they informed me that they dont have a reliable lte network here...it exists but its weak and slow. So I set my cellular preference setting to 3g and since then it rarely disconnects or drops signal. When I go to an area that lte is good I switch it to lte and it holds fine till I get back home.
Starting about two weeks ago my phone started dropping 4G signal down to 3g with no apparent reason. This is in the same locations that I've been in multiple times in the past and had excellent connectivity. To make it more interesting, my wife has the exact same phone purchased on the exact same date. standing next to her she will be on 4g and I will be on 3G. This is on the Verizon service. So far I have been to Verizon and replace the SIM card. Reset data connection. And done a factory reset. If I cycle the airplane mode four five times in a row many times but not always it will restore 4G service. Any guesses at all?
Open 'About Phone' under settings on both phones and compare various versions. One may have received a new update before the other.
Ever since the March retail update my signal indicator seems to constantly bounce from Edge to H, H+ and LTE(xt1955-5 on TMO). When I am in an area with good reception(I live deep in the sticks), the download rate(1-4 MB/s) does not waiver despite the signal indicator changing every 10 seconds. When reception is known to be sketchy, and it indicates I have LTE, I am still lucky to get 100 KB/s max down.
Is your phone rooted? If so, what ROM are you using?
Some ROMs (and perhaps stock firmware) have an option to choose the preferred network type for your phone to connect to. Perhaps the setting was changed to 3G on your phone.
Replaced
Never did get to find out what the problem was. I was able to get a warranty replacement. Thanks for all the suggestions. I did look into most of them. I think it helped me get the warranty service expedited by saying that I tried all these various things. My wife's phone in mine are on different software versions. However my replacement phone, which I'm presently using, had the same software version that I had problems with before and it's working flawlessly. So it ended well but I still have no idea what happened. Thanks again for all the help and suggestions.