I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
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Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
Hey,
So last night my Sensation was on charge when I received an email. When I tried to unlock the phone the screen didn't activate but the lights for the buttons at the bottom did. I tried a few times but was unsuccessful, though luckily a hard reset seemingly fixed the problem.
Has anyone else had this issue? I've already contacted Orange and they said they'll replace the handset.
I recorded a quick (and pretty poor quality ) video on my old BlackBerry that I might try and put up on youtube later.
probobly the launcher is loading or force closed. im not sure though, it happened to me too
Happened to me once so far
Hm, probably something that will be fixed in a future update then?... Still, might get a new handset anyway - I may see some improvements in battery at least.
Hi all, I have a weird problem with the proximity sensor in my HTC Titan. I got a new Titan about a week ago, to which I immediately installed HSPL and Dynamics rom. After I did all the tweaks and installs I like, I noticed that every time I dial a phone call the screen goes off and stays that way until the number I called answers. If the number does not pick up, only thing I can do is remove the battery basically to hang the call up. I noticed that removing the back cover slightly affects the issue and its easier to get the screen back on (by pressing the power button), but still removing it does not solve the problem. With a handsfree I can actually stop the call as it has an accessible end call button.
I tried flashing another custom rom and also a stock rom, both had the same issue. So, I took the device for warranty repair. I got it back today from HTC, with a note saying that software has been updated and problem has been fixed. I tried the device and surely it was working. Well I can’t live without an fully unlocked device and against my better judgment flashed a custom rom again… And surprise surprice the problem appeared back.
Im thinking here that could I adjust the proximity sensor from the registry, if its somehow too sensitive or something. Strange part naturally is that other people with same rom are not experiencing this behavior, so it is device specific problem. Also I don’t think I can take the device back again and say yeah I was flashing some custom roms on it and lost whatever you did with it.
There a Proximity folder at HKLM and I tried changing some values there but no affect at all. It probably would be better to have someone who understands about the values little try to take a look.
Thanks a lot!
It's a hardware problem. I got the same issue after 2 months of use. I sent to repair but they wanted to charge me to do that, so I haven't fixed it but I still can get the screen back by pressing and rubbing my finger on top of the sensor.
But when I got it back from repair today it was working. I made few phone calls and it was working totally like normal.
you are not alone
Loco5150 said:
But when I got it back from repair today it was working. I made few phone calls and it was working totally like normal.
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I can tell you that you are not the only one with this problem, it happened the same to me. I'm still unsure if the problem is hardware or software, but I think it's software because it happened just after I install Dynamics_2.0_Titan. I really wish that someone will bring a good solution for it.
I got my nexus 5 just last month and is pretty much in the condition that it came out of the box. Don't even have too many apps downloaded yet.
My problem is that every call I make I have AT LEAST two disconnects because my cheek seems to have pushed the disconnect button. When I look at my screen after the disconnect, the screen is zoomed in and sometimes is even making another outgoing call from my speed dial list. I once had about 8 call drops in one call
I used to have a screen protector which I have pulled off, but the problem still exists during EVERY SINGLE CALL. When I put the phone on a table during a call and hover my finger over the sensor, the screen goes black right away. But when I hold it to my ear I can often see my screen blinking because its changing screens at random. I've tried holding it only on my right during the call, still happens. Only the left side, same result. Am so frustrated.
Spoke with google help several times. Did a factory reset 4 days ago. That fixed my screen freeze problem , but not the sensor problem. Since I'm in warranty, my option is to send it back to google for a replacement REFURBISHED PHONE. I can't even get my money back. Am so mad at their ****ty customer service.
Does anyone have any ideas on how to fix this, since I really don't want to exchange my brand new phone for a refurbished one.
ajvad007 said:
I got my nexus 5 just last month and is pretty much in the condition that it came out of the box. Don't even have too many apps downloaded yet.
My problem is that every call I make I have AT LEAST two disconnects because my cheek seems to have pushed the disconnect button. When I look at my screen after the disconnect, the screen is zoomed in and sometimes is even making another outgoing call from my speed dial list. I once had about 8 call drops in one call
I used to have a screen protector which I have pulled off, but the problem still exists during EVERY SINGLE CALL. When I put the phone on a table during a call and hover my finger over the sensor, the screen goes black right away. But when I hold it to my ear I can often see my screen blinking because its changing screens at random. I've tried holding it only on my right during the call, still happens. Only the left side, same result. Am so frustrated.
Spoke with google help several times. Did a factory reset 4 days ago. That fixed my screen freeze problem , but not the sensor problem. Since I'm in warranty, my option is to send it back to google for a replacement REFURBISHED PHONE. I can't even get my money back. Am so mad at their ****ty customer service.
Does anyone have any ideas on how to fix this, since I really don't want to exchange my brand new phone for a refurbished one.
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Click to collapse
Two options I can think of: Turn the screen off during a phone call, or hold the phone so the proximity sensor is situated where your head/face is. The sensor is pretty far to the right so it can occasionally miss your head thus turning the screen on.
I'm bumping this instead of posting a new thread. I'm having the exact same problem on Mahdi rom \ stock kernel.
This problem makes me crazy! I'm disconnecting so many calls!
Hey, any help??
My Nexus 5 vibrate motor seems to randomly stop. Usually, it stops working for just a few seconds at a time, but sometimes it stops for more than just a few seconds. It started randomly one day, and I haven't been able to tie it to a specific app yet, and it didn't coincide with the installation of a kernel or ROM.
I'm running rooted stock Lollipop with elementalX kernel (2.03).
I've tried pushing on the back, since some people have issues with the vibration motor not making good contact with the rest of the phone, but it seems that doesn't really do anything for me. It seems to help occasionally, but not necessarily.
Sometimes turning the screen off and back on helps, but sometimes not either.
Unfortunately, the inconsistency is making it difficult for me to figure out what the problem is. Could it just be a dying motor?
You can open it up and reseat the vibration motor on its sticky pad if you're not worried about the warranty. Alternatively, some of those with the issue have reported success giving the phone a good smack.
bblzd said:
You can open it up and reseat the vibration motor on its sticky pad if you're not worried about the warranty. Alternatively, some of those with the issue have reported success giving the phone a good smack.
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Thanks for the ideas
I did try reseating the motor, and I thought it was going well, but after about a full day or so, I was hit with a non-vibrating motor again Turning the phone off and back on didn't help, but shaking it a bit seemed to do well
I have tried giving the phone a good smack, but it seems like a temporary thing. I'm mostly afraid I might miss a call, message, or vibrate alarm if I run into this problem with the phone in my pocket
And it happens with stock kernel as well, correct? If it has been less than 1 year you could RMA.
chronostorm said:
Thanks for the ideas
I did try reseating the motor, and I thought it was going well, but after about a full day or so, I was hit with a non-vibrating motor again Turning the phone off and back on didn't help, but shaking it a bit seemed to do well
I have tried giving the phone a good smack, but it seems like a temporary thing. I'm mostly afraid I might miss a call, message, or vibrate alarm if I run into this problem with the phone in my pocket
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I had this problem as well and still encountering it sometimes. Don't worry about a missed call though. My vibration completely stopped working and a reboot didn't help, however a call made the vibration work again lol and it has been working since. Fingers crossed same **** doesn't happen again.