unfortunately process com.android.phone has stopped - ONE Q&A, Help & Troubleshooting

I tried to dial the # and I got this message unfortunately process com.android.phone has stopped
now every time I hit ok it comes back - after 3 times phone reboots and starts over the same message.
Phone is stock - just got updates OTA it is Global version
please advise if anyone had same issue and possible resolution. I checked some solutions from GAlaxy s2 and 3 but all of them require phone to actually work - I cant get to settings
thank you

Well i had the same problem after flashing many different roms. My mistake was forgetting to wipe to factory reset before flashing. Maybe this will solve your problem too.

Having this issue as well!
This started happening to me this morning. I am running CM12 Nightlies. I tried factory resetting...still happens. I tried everything. I even tried fastboot flashing the device to 100% stock...the first time I booted up after flashing stock and locking bootloader....the phone says "Unfortunately, the process com. android. phone has stopped". EVEN AFTER A FULL FLASH BACK TO STOCK UNROOTED 4.4.4!
HELP PLEASE!

Related

[Q] acore.process stopped

Hi ,
got annoyed with constant rebooting and stuff (stuck on .17 presently after failed update) so wiped all data from recovery to start again fresh.
unfortunately acore process repeatedly stops every 30 seconds or so . wiped data again from settings but still happening.
going to unlock, install twrp and then eventually custom ROM when I get time.
Anyone know of a fix to stop this acore notification in the meantime ?
Thanks for your help !

Unfortunately, Android System has Stopped! Help Please!

Last night I decided to switch to ART from Dalvick runtime. Ever since, when android finishes loading, I get the error message "Unfortunately, Android System has Stopped." I've tried returning to stock (I'm rooted) and neither of my windows computers can see my phone which is weird because I unrooted my LG G3 recently with no problems. I've performed a hard (factory) reset numerous times. Sometimes the android system loads up OK but as soon as I reboot or power down I have the error message again. I'm at my wit's end. I can't return the phone because it's still rooted and I can't get it to work. When it boots, the LG screen appears normally. The At&t screen appears normally. Please help! I'm desperate.
If you're okay with losing info, give this a shot. I'm not sure exactly why it's doing this unless you had xposed framework before. Anyway, follow the steps and it should fix it. I'm not sure if you've tried going into the boot loader yet and doing a factory reset through there. So you can try whatever you like
http://forum.xda-developers.com/showthread.php?t=2785089
I can't get a computer to recognize the phone. I have tried a hard reset and I still get the error message. Any other ideas?
I had the same issue after I tinkered with something I shouldn't have tinkered with. I think I installed GravityBox, didn't like what it did, tried to factory reset, and started getting the Android System error consistently.
That link mcnick posted will serve you well. I would however use this thread since it's tailor made for the AT&T variant.
http://forum.xda-developers.com/att-lg-g3/general/unroot-return-to-factory-stock-att-lg-g3-t2820827

[Q] My phone doesn't reboot after an update, i have to manually put it on..

Hello fellow xda-ers,
I have a OnePlus One, but i cannot seem to update the phone.
What is the exact problem?
- there is a system update ready, so i download the update and it asks me to install and then it tries to reboot
- the phone shuts down and doesn't reboot, i have to manually turn the phone off which makes the update sequence stop.
- the phone tells me again theres a update, but it doesnt reboot after it shuts down.
- even just giving the phone the command to reboot, just shuts the phone off and the phone doesn't reboot.
What did i try?
- via oneplus toolkit (mac) i flashed it to stock default, but still the problem persists.
- i flashed a 5.1.1. firmware straight from cyanogen mod, but still the problem persists.
- i flashed a custom recovery (while unchecking the update cm recovery), but the problem still persists.
I don't know what to do... Anybody have advice? It would be much appreciated.
I am pretty aware of what to do and not to do, i have been flashing phones since the iPhone 3gs. But this is just odd.
I was having similar problem. Except mine was booting into the bootloader. From there I tried to manually install the update. It kept failing so I gave up. Then about a week later (today) I let it try to install and it seemed to be working, except when it finally booted back up, it had completely wiped my phone!!! Now I'm midway though reinstalling all my apps and it gives me the "There's an update available for you phone". So apparently it didn't even update in that process.
I've got the exact same problem here.

Galaxy S6 - freezing and rebooting 50+ times a day

I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
robjg said:
I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
Click to expand...
Click to collapse
Maybe a battery issue?
a friend just gave me his very same model phone with the very same issues.. if I find out anything I'll tell you here, or if you solve it first please write down what you did.
Thanks Vibbuz.
I've been trying to download a stock firmware to flash via Odin, but download speeds from Updato are really bad.
So I managed to flash a firmware after installing Odin on a Windows laptop (painful trying to get it to work on my Mac)
Firmware installed OK, but after boot I was getting a constant "com.sec.epdg" pop-up box that wouldn't let me use the phone at all. Not sure if that's due to the tsar3000 firmware?
Wiped the cache and did a factory reset after booting into recovery, and now it's stuck in a boot-loop again (95% of the time it hangs at the Samsung logo animation)
Just tried using SamFirm v0.3.6 to find the correct file. Downloaded a 4gb file, but several attempts to extract only gives BL, CP, CSC files but no AP (throws up an Unknown Error during process).
So still stumped!
Yet another update. Left Updato running overnight and downloaded a firmware.
Flashed it with Odin, claims to have succeeded but phone then reboots and hangs at "Erasing" stage (Android logo is spinning, then stops)
I'm starting to think it's pretty broken...
I've been having this exact same issue since June. If your phone happens to boot try activating power saving mode (to reduce cpu speed) as soon as possible.
It seems that doing that diminished the frequency in which my phone rebooted. If it also helps you it might be a faulty battery that can't provide enough voltage. (I'm not 100% sure on this part though, just thought of it because of the apple batteries drama)
Please post your results! Looks like a lot of people are affected by this and it would be great if we could find the cause of the problem.
I just read your thread actually! Sounds very similar to mine.
I've got nowhere. I don't think it's hard-bricked as I can still access Odin mode on the phone, and sometimes boots to Recovery, but it freezes and various different points and is currently unusable (either freezes at Samsung logo, "Erasing" part after installing firmware, or once it started to run though new device setup then froze).
Went ahead and bought an S8, but still want to fix the S6!
robjg said:
I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
Click to expand...
Click to collapse
Does it have twrp? Try a non stock ROM and kernel
So did anyone manage to find an issue in this rebooting. I am having the same issue.
damir_nis said:
So did anyone manage to find an issue in this rebooting. I am having the same issue.
Click to expand...
Click to collapse
Hi I have same Problem I send the my s6 for repairmen that Saied me this problem related to mobile Hard drive.
I didn't believe it and try some official rom and a rom from Philippine GLB solve my problem for 3 M/o but now developed as same problem whitout any successful rom installation.
I think this problem from incompatibility google play store version to my rom. please flash a custom rom without google apps and immediately after installation turned off data and Wi-Fi internet after 2 day whit sim card whit out any change in setting can use it.
Hello,
anyone found some kind of solution? Happened to me also - freezing, restarts and then my S6 stopped working.. Sometimes I can boot to recovery menu, sometimes it boots up to android (and then freezes again), but the chances are almost non existing. Service man told me the same thing as @ghasemzm - eMMC failure. Yes, it is completely possible, but i don't wanna believe it, because they only tried to reflash the rom. I've made some "google research" and found that there were some issues in power IC on S6/S6E. Could this be related to it?
ghasemzm said:
Hi I have same Problem I send the my s6 for repairmen that Saied me this problem related to mobile Hard drive.
I didn't believe it and try some official rom and a rom from Philippine GLB solve my problem for 3 M/o but now developed as same problem whitout any successful rom installation.
I think this problem from incompatibility google play store version to my rom. please flash a custom rom without google apps and immediately after installation turned off data and Wi-Fi internet after 2 day whit sim card whit out any change in setting can use it.
Click to expand...
Click to collapse
Will test the theory and let the group know.
So i have installed philipines latest update 6.0.1 i think with PIT file provided on Sammobile.
I have tested it for a day with normal ussage like i set up every other phone and it still continued restarting.
Figured out let me test with no google account signed in and the phone is working perfectly. For a full day.
So i dont know what the problem is but i will try again with google account tomorrow for a day see what happens.
After that will install 7.0.1 uk update with PIT file for it and test with that.
I have the same problem and I am quite sure that it is the mobile hard drive.
I tried to use F2FS but didn't find a working rom for that.
Samsung refused repair because of root.... Never Samsung again!
same issues here - any solutions found? My best guess is hardware fault...

Debugging J7 Prime Restart issue

Pardon for a long story but someone gave this Samsung J7 Prime(SM-G610F) to me with an issue "An Error Has Occurred While Updating The Device Software". So I gave Samsung Smart Switch a try sadly they removed the Initialize option and old version don't seam to do what it suppose to do so I wen to a traditional Odin flashing. I then look for a stock rom for the phone that I think is the right one. Started with android 6 MM region pakistan and flashing went well. I was able to use it for a good hour or two until I notice it restarted by it self, then it keeps doing it 10-20 seconds after booting up. I though its the firmware I'm using so I went and look for Oreo version this time I region india (I don't know if region matters). So I flashed it again and tested the device again. I'm still able to use it for a good while till it restarted again. I then keep testing it to see what may be causing the problem. I notice that when the WIFI is on it just crash the phone to reboot so as soon as the phone reboots I turned the wifi off and it didn't crash anymore. I then factory reset the phone cleared everything, wipe cache then installed benchmark tools first. Thing I notice is it crashes when Google Play store is trying to install or download something. I tested it a couple of times to see when it crash and it does crash when downloading or installing something. I was still able to install 3Dmark and run it with wifi off. It completed the test without crashing so it couldn't the processor issue. I then look for another rom and tried flashing it. This time I had issue with it failing at system.img even if I use recent rom that worked. I then keep trying till flashing TWRP worked and flashing the rest of the rom is fine again.
What bothers me is why doesn't it crash during the first couple of hours. I've search similar issues and they say it may have been and app issue. I've already disabled bunch of app but nothing changed. Run the phone in safe mode but this time instead of crashing and rebooting right away it freezes for a few seconds. I suspect if google play or something being an issue since I've tried disabling it and it didn't crash for a couple of hours. Looked for allot of related thread but none of them seam to solve my problem.
I suspect either its the rom that I'm using and it can only be fixed by using the original rom, or its having a memory issue but don't know how to pin point it. Anyone can suggest on how I can debug this? I'm used to debugging things in real time and my knowledge with android is a quite slim but as a programming understanding the errors won't be a problem. I hope.
Edit: Hmm. Does copying kernel log with TWRP work or the kernel logs get overwritten every time the phone reboots? Because I see the kernet logs but don't see anything failing except for something saying SHUTDOWN but I don't think thats it. :S
Still no reply. :S I think its /system dismounting it self while doing a write operation. but it doesn't trigger until a certain amount of time after the phone is flashed or factory reset. I have to go to recovery and mount system back but that only happens on marshmallow. over version it remounts it self after the random reboot. After factory reset I'm able to install COD mobile and play a couple of match. after a long while it just decides to reboot.
I also tried z3x and after reading PIT from phone OK. the phone just reboots and flashing completes without it doing any flashing.

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