[Q] XT912 change from Verizon to AT&T? - General Questions and Answers

Hello,
New here, don't see an up to date thread on this issue. I moved and Verizon has no towers here, so I had to cancel. I'm lucky to get a single bar of 1x or maybe 3G. Then it cuts off. Anyway, AT&T is about the only choice here, tower coverage wise, so I was looking into it. I popped in an old SIM card from a friend's AT&T phone, and it recognized it, didn't seem to request an unlock code. My contract has been up with V for months, not sure if that has anything to do with it.
Poking around, seems like basically the issue is some providers use GSM towers (like the rest of the world's standard) but a few like V use CDMA. This info seems a little outdated, probably because not a lot of folks care about the older Razrs anymore. AT&T seems to have upgraded a lot of their service to LTE now. I might pop into AT&T tomorrow to see what I can come up with. My GF has a family plan thingy going so to add this old XT912 would only be another $20 / m.
I just thought I'd throw it out there, and ask you guys what sort of problems I'm going to have? I've read I might get signal, but no data. I've read that the physical radio operates on a different frequency and might connect to GSM but might not be stable. Just wanted to hear your thoughts in laymans terms. I'm pretty new to phone modding, but it's interesting for sure.
Thanks for any attention.

Just looked up more about the physical issues with phone radios. Stumbled across this app named GetRIL
Read on other sites that some phones are Radio Interface Layer locked, which I think is just the physical limitation of the phone. After the FCC changed some things, like forcing carriers to unlock phones after service is complete, most newer users won't have this issue. Anyway, it's interesting reading.

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[Q] I'm pretty sure it's not possible but...

I figured I'd ask here. I'm almost certain that it isn't possible at all to do but you never know what the great devs here at XDA has come up with.
I have a HTC HD7s from ATT. It's a GREAT phone in my opinion. Never had a single problem with it; but I did with AT&T. They were just; lacking in terms of anything in my local area.
Now for my question; It's probably not possible but like I said you never know until you ask. I am currently running on Sprint service with my Epic 4G Touch. Love the service as it does what I need it to do (a lot better then AT&T ever did). Now AT&T is GSM if I'm correct and I know sprint is CDMA.
But what could I change my HD7s over to via flashing/custom roms or whatnot. I doubt sprint would even think of being an option; but if there's a way to get it on even a pre-pay service; I'd love to have it sitting around as a backup phone if I ever needed it. So is it possible to flash over my HD7s to any other carriers? I have read that my current phone can actually be flashed to multiple other carriers, but with sprints (decent) service, there's no need.
Thanks ahead of time!
Your HD7S cannot work on a CDMA network (Sprint, Verizon) because it lacks the necessary radio hardware. No amount of flashing can fix that.
If it's unlocked, you can use it on any GSM network, however; no flashing would be required for that. The most obvious example of a non-AT&T GSM network in the USA is T-Mobile. Your phone will work on T-Mobile but won't get 3G due to lack of AWS UMTS support -- in other words, it doesn't have support for T-Mobile's 3G frequency.
If you can find a virtual network operator that uses AT&T's network, then you should be able to use your phone on that network and get 3G. I'm not up on which operators that might include.
The specific thing you need for your phone is a "SIM-unlock" which means removing the restriction that AT&T puts on their phones to prevent using SIM cards from other carriers. Typically, AT&T will remove this lock for you if you ask them, but otherwise there are sites online that can sell you unlock codes or you could try calling HTC.
3. Post only using a clear subject and message.
You're most likely to receive a helpful answer to your question if you use a short subject title that describes your problem and a message that explains in detail what your problem is and what you've tried to solve it.
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Please use search function, most of the questions are already answered. If you still need to post your doubts please do it in an existing thread. Is really no need to open a new thread with same topic. Dispersed information helps to nobody.

[Q] Would it work on nTelos?

Does anyone here know anything about the regional carrier nTelos and its' CDMA network? I'd love to get the Nexus 5 but I'm not sure it'll work on my carrier.
leviwhite9 said:
Does anyone here know anything about the regional carrier nTelos and its' CDMA network? I'd love to get the Nexus 5 but I'm not sure it'll work on my carrier.
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I wouldn't bet on it. They may register it for text and talk, but getting data and mms working has always been an issue. It can be done, but it's a lot of grunt/guess work
jdmm72 said:
I wouldn't bet on it. They may register it for text and talk, but getting data and mms working has always been an issue. It can be done, but it's a lot of grunt/guess work
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Thanks. I was afraid of that. Do you know of any reliable way to set APN's on jellybean or KitKat?
nTelos has LTE launched in a few markets, and now they are selling LTE devices in Richmond even though the LTE network isn't up. (Phones are running on 3G). In theory, if the device is unlocked, you should be able to put an nTelos LTE SIM in the device and it should work. (I went by my local Richmond store and got a SIM card for my iPhone 5 and upgraded my wife's S2 to a Moto X). I can switch the SIMs back and forth between the two devices with no issues. I am trying to find someone with an unlocked N5 here in my area to test my theory, but the only person I know who has one is on T Mobile, and we work opposite schedules, so it's almost impossible to meet up.
letterboxdreams said:
nTelos has LTE launched in a few markets, and now they are selling LTE devices in Richmond even though the LTE network isn't up. (Phones are running on 3G). In theory, if the device is unlocked, you should be able to put an nTelos LTE SIM in the device and it should work. (I went by my local Richmond store and got a SIM card for my iPhone 5 and upgraded my wife's S2 to a Moto X). I can switch the SIMs back and forth between the two devices with no issues. I am trying to find someone with an unlocked N5 here in my area to test my theory, but the only person I know who has one is on T Mobile, and we work opposite schedules, so it's almost impossible to meet up.
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Thanks so much for your info! I knew nTelos was launching LTE sometime but here in WV it'll be years before we see anything. If you do find that it works and you have time could you report back? I would really appreciate it.
leviwhite9 said:
Thanks so much for your info! I knew nTelos was launching LTE sometime but here in WV it'll be years before we see anything. If you do find that it works and you have time could you report back? I would really appreciate it.
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Click to collapse
You might not have to wait as long as you think. nTelos has launched LTE in Bluefield and Bexley in WV. The person who I spoke with also said that the remainder of the network should be launched by EOY 2014. I saw on an investor relations report that the actual claim is 70% POP coverage. The rumor that the rep told me was hopefully June/July for LTE here in Richmond.
I'll keep you posted on the N5!
letterboxdreams said:
I am trying to find someone with an unlocked N5 here in my area to test my theory, but the only person I know who has one is on T Mobile, and we work opposite schedules, so it's almost impossible to meet up.
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Click to collapse
Once you do meet up, the T-mobile / Unlocked aspect shouldn't really be an issue as the T-mobile device is the same unlocked device that everyone else in North America has. So far, no locked N5's have turned up
rootSU said:
Once you do meet up, the T-mobile / Unlocked aspect shouldn't really be an issue as the T-mobile device is the same unlocked device that everyone else in North America has. So far, no locked N5's have turned up
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Well, that's positive news! nTelos uses band class 10 for CDMA and LTE bands 2, 4, and 25, so in theory, when an nTelos SIM is placed in the phone, it should register and work without issues.
letterboxdreams said:
Well, that's positive news! nTelos uses band class 10 for CDMA and LTE bands 2, 4, and 25, so in theory, when an nTelos SIM is placed in the phone, it should register and work without issues.
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Yep, but theory and practice are 2 different things
I do like the snap dragon 800 though, meaning there is only a requirement to have 2 devices worldwide. I'm pretty sure soon, qualcomm will be able to support more than the maximum 7 on one radio chip and maybe soon we'll start to see one worldwide device per release. That would be great. Until some other country decides to shun global standards and invents their own band
rootSU said:
Yep, but theory and practice are 2 different things
I do like the snap dragon 800 though, meaning there is only a requirement to have 2 devices worldwide. I'm pretty sure soon, qualcomm will be able to support more than the maximum 7 on one radio chip and maybe soon we'll start to see one worldwide device per release. That would be great. Until some other country decides to shun global standards and invents their own band
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Exactly. Hopefully it will work though because I am interested in getting an N5. I have a nano SIM in my iPhone 5 and my wife has the same in her Moto X, but I do have a SIM adapter so, barring any setbacks, I should know this weekend if it will work.
letterboxdreams said:
Exactly. Hopefully it will work though because I am interested in getting an N5. I have a nano SIM in my iPhone 5 and my wife has the same in her Moto X, but I do have a SIM adapter so, barring any setbacks, I should know this weekend if it will work.
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Good luck sir.
letterboxdreams said:
You might not have to wait as long as you think. nTelos has launched LTE in Bluefield and Bexley in WV. The person who I spoke with also said that the remainder of the network should be launched by EOY 2014. I saw on an investor relations report that the actual claim is 70% POP coverage. The rumor that the rep told me was hopefully June/July for LTE here in Richmond.
I'll keep you posted on the N5!
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Well that's great. I just didn't figure we'd get anything soon because even AT&T doesn't have LTE here yet. I'm really hoping what you heard is true though. Thanks for keeping me updated. :good::laugh:
leviwhite9 said:
Does anyone here know anything about the regional carrier nTelos and its' CDMA network? I'd love to get the Nexus 5 but I'm not sure it'll work on my carrier.
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I do. I am an nTelos dealer and flasher with my own flashing site going live as we speak. It can be done if you have CDMA workshop, otherwise I take mail-ins.
That's awesome! Link to your site? I'll check out when I can. I actually do have CDMA Workshop but no idea how to use it or what all I need to set up on the phone with it. I was afraid to go ahead and buy the phone because I didn't know if I could get it working.
Ok... So I had a friend attempt to try a Sprint variant of the N5 which he got at Best Buy... No dice. Couldn't figure out the carrier settings and it wouldn't make calls either. I tried a Play Store edition yesterday... Also, no dice. Same situation.... I have another friend that works at T Mobile that is going to grab one for me to try. I'm not giving up hope!!! I'm sure there is a way to get it to work, but when you go to network settings, if only allows you to connect to AT&T, Verizon, Sprint, T Mobile and 311 660 which I think is Metro PCS. There has to be a way to change the settings to be able to recognize the nTelos SIM card. The N5 supports CDMA Band Classes 0/1/10 and LTE bands 2/4/25, which should cover nTelos.... Not sure if the device is domestically locked to those certain carriers, and the international version would be a better try (I think it is only GSM though), but if someone can brainstorm a work around, I'd love to hear it!
Ok... Here we go... I might have stumbled upon something here on XDA that might help us out. I'm still researching it, but I wanted to post my findings here so that if anyone else s interested in looking into it, you can. You may have already seen this, and someone here commented about CDMA Workshop, and that is involved, so maybe (s)he could chime in and give us a helping hand as well?
The first link I came across was:
http://forum.xda-developers.com/showthread.php?t=2619312
This looks to be a trial and error guide. I MAY be able to get my hand on some of the files that may be needed with a little digging around and some schmoozing with nTelos employees, so we will see what happens.
I posted in that thread to see if it will only operate on CDMA, or if it will switch over to LTE when it goes live (as long as there is a sim card in it). Waiting on a reply, so hopefully we will hear something back soon!
letterboxdreams said:
Ok... So I had a friend attempt to try a Sprint variant of the N5 which he got at Best Buy... No dice. Couldn't figure out the carrier settings and it wouldn't make calls either. I tried a Play Store edition yesterday... Also, no dice. Same situation.... I have another friend that works at T Mobile that is going to grab one for me to try. I'm not giving up hope!!! I'm sure there is a way to get it to work, but when you go to network settings, if only allows you to connect to AT&T, Verizon, Sprint, T Mobile and 311 660 which I think is Metro PCS. There has to be a way to change the settings to be able to recognize the nTelos SIM card. The N5 supports CDMA Band Classes 0/1/10 and LTE bands 2/4/25, which should cover nTelos.... Not sure if the device is domestically locked to those certain carriers, and the international version would be a better try (I think it is only GSM though), but if someone can brainstorm a work around, I'd love to hear it!
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Click to collapse
Ok well good deal! I hope you can get it working. Little word of advice though, all the phones are the same. Sprint, Play Store, doesn't matter they're the same.
Ok, well, I have gotten my hands on a Verizon S3 (boo for the locked bootloader), and when I throw my nTelos SIM card it in, it works for talk and text immediately, which isn't surprising, b/c the device is unlocked. You do get the Non-Verizon SIM message in the notification bar though. Well, anyways, I was able to take my jailbroken iPhone 5 and use an APN editor and recover the APN settings for it. I entered those into the S3 and BLAM! It worked! Data kicked over immediately!
Now here's my thought process... The S3 took the SIM for talk and text without issue, while the N5 wouldn't even read for that.... Even though the N5 is supposedly unlocked, could it still be locked down to the bigger providers, and not allow a SIM card from a smaller carrier, such as nTelos? I have heard of rumors of AIO Wireless SIM cards working, but that is an AT&T MVNO. I haven't seen anywhere posted that someone from, say, Alaska Wireless, or Cspire, or Republic Wireless using the N5.
Now, if there's a way to "unlock" the device to work with additional carriers, that would be great, but I'm not sure where to start even looking for any of that information. most comments you read about the N5 state that it is unlocked to use anyone's SIM card, which obviously isn't true. The phone seems like it wants to pre-configure itself with the SIM card. I did see a thread somewhere that people are able to get the N5 to work on Straight Talk on LTE with redoing the APN settings.
I need to get my hands on another N5 and replace the APN settings with the nTelos LTE APN settings and see if that works. If I can get that done, I'll let everyone know!!!
Ok... Here we go again... I'm posting here more of a "think out loud" type of post. I was digging through the Nexus 5 Q&A thread, and I came across something that might help out. *#*#4636#*#* That is supposedly how you get into the settings for an LG device to be able to change it's network type. I'm wondering that since I missed doing that with the last one that I had my hands on, if that might be why it didn't read my SIM card. I went by my local nTelos store last night to see if it worked on all LG devices since they have the F7 on display. I was able to go in and change it while I was playing with the phone. Some of the settings completely borked the reception, which is what I was hoping, but others worked just fine. I'm going to try and go by a local Best Buy later today and try it out on a display model there to see what I come up with. I'll post back here once I figure something else out.

Lot's of questions. One at a time. One thread.

I recently left the United States, and now my phone isn't working as smoothly as I would like it to. So, now I have lots of question. I also missed the 4.3 OTA update, not sure if I even really need it from the flyer I looked at on VZW website. First things first.
I arrived in Buenos Aires 2 weeks ago and signed up with a local service called Claro, got a chip, found APN's and was online. Pretty smooth. However, I was stuck on the Edge network. So, after almost 2 weeks of pulling hair out and searching on the web for the problem. I called VZW global services and they told me that Claro is who they use for there PRL (preferred roaming list) and that if I use Claro's service with my VZW phone I will be locked in Claro's Edge network and never get 3g or HSPA+. They told me to use a different service in Buenos Aires if I want to get 3g or HSPA+. So I cancelled the Claro service and went to the other companies and their plans totally suck. None of the plans here are really that good, but Claro had the best plan for me.
My first question for this thread is, if I root my phone will it remove VZW's PRL from my S3 and allow me to get Claro's 3g and HSPA+ connection, or is there a way to remove the PRL?
Please help me figure this stuff out. I'm seriously tired of digging through forums. I feel like I have been devoting so much of my energy to a silly phone. :cyclops:
I don't think rooting the phone will get you anything new related to phone service, roaming, or priority access lists.
I don't know much about how PRL's work, but rooting your device might be the first step needed to tinker with embedded phone settings and flashing roms that might do what you need.
I found this: http://www.androidcentral.com/how-update-your-prl-your-cdma-device
may not apply to S3, but could be useful.
vax1170 said:
I don't think rooting the phone will get you anything new related to phone service, roaming, or priority access lists.
I don't know much about how PRL's work, but rooting your device might be the first step needed to tinker with embedded phone settings and flashing roms that might do what you need.
I found this: http://www.androidcentral.com/how-update-your-prl-your-cdma-device
may not apply to S3, but could be useful.
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Click to collapse
Thanks for reply.
I did some reading on PRL's, so yeah, I don't want to mess with that stuff on my phone.
I went to another carrier here in the city and I'm stuck on the same network, Edge. Basically I'm back at the same place as before and I was fed some bull**** from VZW global support. So, I called VZW global support again got totally frickin' nowhere! I should of bought an AT&T phone I wouldn't have this problem right now. [email protected]#k VZW, they sell a product and call it a "global phone" but then it has limitations in other countries, that's not [email protected]#cking "global." God bless corporate America! So fed up with phones right now, I was so much happier with a flip phone.

[Q] Bad IMEI

So I am looking to buy a new phone. I am looking on ebay and there are TONS of bad imei phones for at&t! I want to buy one since they are cheaper. Only issue is that I want to be sure that they will work on straight talk, since that is my current carrier. I have read lots of people's pinions about if they will work or not because of blacklists, and I don't know if there is any one steady answer. I am hoping to get someone with some real knowledge to shed some light on this because I am stumped on if I should take the risk and buy one.
I did call straight talk today and ask if I can bring a phone with a bad IMEI number over and the response I got was strange... They said that all I have to do is buy a BYOP package and give them my sim card number and it will work. I said I know that it will work because i am on a BYOP already, but I wanted to know if my sim would get kicked off for using a blacklisted phone on the at&t network even though it was through straight talk. She said, that they only need the digits from the straight talk sim and it would work. So I tried one more time and explained everything fully... I again received the same response that they needed the sim card numbers only. So I said, does that mean that the IMEI doesn't matter for your service at all and I can have a blacklisted phone on it? and again the response was, (besically) yes, you just need a straight talk sim.
So all in all I understand that to mean that AT&T has nothing to do with straight talk when it comes to blacklisting phones! That's a wonderful thing since there are so many blacklist phones out there right now, but I was hoping someone else could drop a little knowledge on me if they knew something about it, or if they knew that straight talk was lying, so I don't waste my time/money on this phone.
I haven't looked into this since last year, but the FCC was advising on a shared blacklist to be implemented in the future back then.
Also beware that the phone might be stolen, which could lead to more problems in the future.
I've never used Straight Talk, but if they use AT&T towers maybe call AT&T. Honestly, it might be hard to get a real answer from them because most of the reps (true for all companies) don't have a clue how their own blacklists even work - heck, some don't even seem to know they *exist*.
They might not be "lying", it just might not be part of their training is information base.
Sent from my SGH-T999 using Tapatalk
w4rped said:
So I am looking to buy a new phone. I am looking on ebay and there are TONS of bad imei phones for at&t! I want to buy one since they are cheaper. Only issue is that I want to be sure that they will work on straight talk, since that is my current carrier. I have read lots of people's pinions about if they will work or not because of blacklists, and I don't know if there is any one steady answer. I am hoping to get someone with some real knowledge to shed some light on this because I am stumped on if I should take the risk and buy one.
I did call straight talk today and ask if I can bring a phone with a bad IMEI number over and the response I got was strange... They said that all I have to do is buy a BYOP package and give them my sim card number and it will work. I said I know that it will work because i am on a BYOP already, but I wanted to know if my sim would get kicked off for using a blacklisted phone on the at&t network even though it was through straight talk. She said, that they only need the digits from the straight talk sim and it would work. So I tried one more time and explained everything fully... I again received the same response that they needed the sim card numbers only. So I said, does that mean that the IMEI doesn't matter for your service at all and I can have a blacklisted phone on it? and again the response was, (besically) yes, you just need a straight talk sim.
So all in all I understand that to mean that AT&T has nothing to do with straight talk when it comes to blacklisting phones! That's a wonderful thing since there are so many blacklist phones out there right now, but I was hoping someone else could drop a little knowledge on me if they knew something about it, or if they knew that straight talk was lying, so I don't waste my time/money on this phone.
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Click to collapse
StraightTalk SIM cards can either use AT&T or T-mobile (Tracfone {parent company for StraghtTalk} leases several carrier's networks). If you buy and AT&T phone with a bad ESN and put a StraghtTalk AT&T SIM into it, the likelihood of it working is low. The reason for this is the you would still be using AT&T's network, and the ESN has a high chance of being picked up by AT&T's black-list.
If I were you, I'd get a factory unlocked phone, or a newer Verizon 4G LTE phone that has a bad (or clean) ESN. The reason I say the later is that most Verizon 4G LTE phones are also world phones and work with GSM. Now, you'll have to remove the radio band block, but that's very easy, and I know XDA has several tutorials for this. I removed the block on my RAZR M and it works just fine with an AT&T SIM inserted.
Hikikomori-Otaku said:
StraightTalk SIM cards can either use AT&T or T-mobile (Tracfone {parent company for StraghtTalk} leases several carrier's networks). If you buy and AT&T phone with a bad ESN and put a StraghtTalk AT&T SIM into it, the likelihood of it working is low. The reason for this is the you would still be using AT&T's network, and the ESN has a high chance of being picked up by AT&T's black-list.
If I were you, I'd get a factory unlocked phone, or a newer Verizon 4G LTE phone that has a bad (or clean) ESN. The reason I say the later is that most Verizon 4G LTE phones are also world phones and work with GSM. Now, you'll have to remove the radio band block, but that's very easy, and I know XDA has several tutorials for this. I removed the block on my RAZR M and it works just fine with an AT&T SIM inserted.
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Click to collapse
I think the reason i might believe them is because they dont even know my imei number for the phone i have right now! And if my number is not tied to my imei number then it would be impossible for them to find it out. Or at least i would think it is. Every other service that is tied to an esn or imei number, you have to tell them the number and let them register it. With straight talk you register the sim and can use that sim in any unlocked phone.
I am currently running a note 2 from verizon on straight talk. It is a world phone but i cant seem to get 4g on it. Is this because i have to unlock the bands? If so, how do i do that? I thought it was just because of the apn i was using. I tried a bunch but only got one to work on h+/h/3g (it flickers).
w4rped said:
I think the reason i might believe them is because they dont even know my imei number for the phone i have right now! And if my number is not tied to my imei number then it would be impossible for them to find it out. Or at least i would think it is. Every other service that is tied to an esn or imei number, you have to tell them the number and let them register it. With straight talk you register the sim and can use that sim in any unlocked phone.
I am currently running a note 2 from verizon on straight talk. It is a world phone but i cant seem to get 4g on it. Is this because i have to unlock the bands? If so, how do i do that? I thought it was just because of the apn i was using. I tried a bunch but only got one to work on h+/h/3g (it flickers).
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Click to collapse
You're half-right. You don't have to give StrraightTalk you ESN (MEID/IMEI). The problem comes when you connect to the network. When you connect, your device will be identified by it's ICCID (SIM #) and it's ESN (so it knows what type of device it is and what service it needs). Because it would be an old AT&T phone, reconnecting to AT&T, there's a high chance it will be matched on the black-list.
As for your Note II, if it's already working, the radio it has may not support the higher GSM 4G/LTE bands. You may be able to unlock them, but I wouldn't know how with a Samsung device. The APN may help, but I'd first check the radio.
Ok I have a question so I have a T-Mobile contract and iPhone 7 Plus for a little over a. Year now but I haven’t paid it off in full and my bill got out of hand so I can’t afford to pay the balance so is there anyway I can use this for any prepaid plans of any company

Question An A52 4G Dilemma

So this past summer I purchased a 4G version of the A52 from Amazon, my main reason being it was cheaper than the 5G. Now I'm finding that this choice may be affecting my carrier situation. I am in the United States, and had Cricket Wireless at the time of purchasing the phone. It worked for about 4 hours, then the service quit on me. Apparently Cricket claimed that my phone did not have the proper technology, blah blah blah, something to do with the discontinuation of 3G and or VOLTE. This obviously does not make sense, since this phone is from 2021 and would not be made with old tech. Anyway, I got them to turn my sevice back on, after it being in a "suspended" state. It was still working for a while, and then some time in september I think Cricket sent a text to me (and my fiance as well, also has a phone cricket doesn't like) saying that they would start redirecting our calls to customer service to get us to "upgrade" since the phones would supposedly stop working completely in February or whenever 3G is supposed to go kaput. So, we switched to Mint, who claimed that our phones would both work on their network, and they did, except that the service sucks, even while being in a modest sized city. It also has little to no service at my work, and I'm convinced that T-mobile's service, at least through Mint, absolutely sucks.
So, my question is, what do you all suggest? Does anyone have this model, and what carrier are you with? What kind of luck (or lack thereof) has anyone been having?
Sorry if this has no place here, just doing all I can to get some answers
Well, I don't think I have a clear answer to your question, this is something that I found very very weird. I handed over a Galaxy S9+ to my fiancee who's carrier name I forget, I think it also got acquired by T-Mobile, but I'm not 100% certain. However, the phone didn't work properly. I can't remember what problems exactly it had but they were network related. Turns out that if you're going to change phones you need to go to a store for them to configure it and change it in their system. Otherwise it will either not work or not work properly.
And this was also the case with her sister who bought an unlocked, Mexican phone and she also had to take it to the store for them to configure it. It would have these problems unless she took it to them.
You would assume that all you need is to insert the SIM and it would work out the box but I don't know why this carrier had this method which just makes everything so annoying and complicated when it doesn't need to be. Oh and this isn't a one time thing, every time they changed phones they would need to do this! So you should probably look at going this route, it's my best guess.
EDIT: Oh and also before we knew this, we had also purchased a Galaxy Note 3 (which yeah it's old, but had 4G when I used it with my carrier and all of a sudden it turned to 3G when used on her carrier) so we ended up giving it away. So it was definitely a carrier problem. It was so annoying.

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