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Okay, so my samsung captivate speaker is pretty much broken and doesn't work properly anymore. I've had it for about a few weeks and now the speaker just doesn't make any more sounds. Music will not come out etc....i can get sound to work for a little bit but its only temporary and goes back to not working, i just hit the speaker part and it randomly starts to work again but it doesn't stay like that so im wondering if i can return it.
I bought it off craigslist so i don't have the receipt or anything like that, i also don't have the box since its at a friends house. Im wondering if i can go to an AT&T store and exchange it for a new one no questions asked without the receipt or box and the fact that i didn't buy it from at&t personally but it is originally from an at&t store (obv). Or will i have to do the other dreaded task of sending it back to samsung and be phoneless.
I doubt AT&T would accept it without anything at all, is it really that hard to get your box at your friends house? But besides that unless you can prove you're within your 30 days they wont do anything unless you have insurance. In your case I'd contact Samsung directly and they can probably run the serial, obviously you're still within a year lol.
okay, damn thats a shame.....i have to go through samsung. Im pretty sure its past the 30 days already too.
I had speaker problems when I slipped my Captivate into a really clear case made by Incipio. I believe that was the culprit. I also had to hit the phone against my palm to get the speaker to work again. I remove the phone from the case and played an entire album via speaker. No problem there. I returned the case and bought a Body Glove skin. Better.
Yea......the speaker is somewhat working fine now after playing youtube and some songs again......will see how it holds up.
I might just not send it back and go through all the hassle, i think it got messed up when i dropped it, shame cuz it was the only time i dropped it, maybe something got a little loose.
I havn't had the speaker not work on me for a good 6 hours so far will keep monitoring it.
me too. i bought it on ebay. So i dont know if at&t will fix it or replace it.
My external speaker stopped working for the first time today also. I read over on an AT&T forum that if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
Just another notch in the belt for what a crap product Samsung made. I've never dropped my phone or anything. Others are having this problem so it's a build quality issue or something. The connection with the speaker must be weak.
so i guess there's no other way to fix the problem except getting a new or refurb one?
Sound not working over loud speaker
Unplugged my cappy this morning and headed to work. All has been very quite...too quite, then realize that my cappy isn't making any noise
*panic mode* no media sound, ringtones, etc...
Read on the at&t forum that you can press firmly on the speaker and it 'fixes' the problem. WHAT!!!....that's a crappy cappy fix, anyway, what can you do... Speaker is working again, for how long? I don't know.
Same here, dropped my phone a couple of times. External speaker starts acting weird, connection keeps coming and going. Tapping fixes the problem only temporarily, it goes back to being dead only after a couple of seconds / minutes. seriously crappy. Everything else works fine though, headphone conenction / telephone speaker seems alright.
dallasweb said:
Unplugged my cappy this morning and headed to work. All has been very quite...too quite, then realize that my cappy isn't making any noise
*panic mode* no media sound, ringtones, etc...
Read on the at&t forum that you can press firmly on the speaker and it 'fixes' the problem. WHAT!!!....that's a crappy cappy fix, anyway, what can you do... Speaker is working again, for how long? I don't know.
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Click to collapse
Yeap. Pressing down on the speaker did the trick. It sorta fixed the problem. Cheers man.
As mentioned, if you can press down or slap the back of the phone and sound begins to work again, you have a shorting speaker or perhaps a poorly contacting ribbon cable. You can open the phone up and re-seat this in hopes it will help. It uses a ribbon cable design with a lock snap to press it against the contacts. I'd advise gently lifting the contacts with a small needle or tweezers then re-seating and retesting.
If you do that let me know and please report your results. You can also replace the speaker as well. I have an extra I don't currently need.
I purchased my Captivate on eBay just after Christmas, turned out the camera had a problem in the lens so I told them it was randomly rebooting. They allowed me to go exchange the phone since it was under warranty (had insurance but didnt use it) and since then, I have replaced it 2 more times.
See if you can talk to them on the phone and find out if your still covered, luckily I have a warranty exchange store near by, so it was real easy for me to exchange.
edit: forgot to mention I never had a receipt, I told them I got it from a third party seller. Since its an ATT phone, they should still accept the warranty
Press on the speaker if you have no sound!
Don't mean to dig up a dead horse but if you are having external sound issues I can verify pressing on the speaker does fix it.
This I discovered after 2 nandroid restores and a 4 reflashes with clean wipes. Plus removing several apps I had just installed.
Now I get to reinstall everything and update my ROM again.
It pays to search before panicking.
Intermittent speaker issues, specifically when I turn the speaker vol up to Max while playing music, burping the phone helps,
sent from my I896, rockin fasty kj3
Its funny you said this because I bought my girlfriend a captivate a couple months ago off eBay. The phone itself is fine last month the speaker also went out. It would only work if she tapped on the back of the phone. Well we called AT&T and told them, all they did was check the imei and see when it it was bought. It was only 11 months so its a good thing it failed now and not later. After a couple hours of troubleshooting with the good folks at AT&T and doing a master reset even though I told them that had nothing to do. They then transfered me over to the warranty department where a spent a couple more hours doing the same troubleshooting I did as with the AT&T reps. At last they said they would send me a new captivate. You should call the worst they can say is no.
Sent from my MB865 using XDA App
For those of you who do not have warranty or insurance, there is a fix for this.
I just got done with re assembling the phone after a fix I performed. It is real easy to do.
Things you need:
-A screwdriver (whatever the size is when you open the back cover, the four screws you see, that size)
-A small flat head screwdriver if you have one (not necessary but would help)
-Patience and some common sense.
Ok, to start off follow these steps http://forum.xda-developers.com/showthread.php?t=740022 to open the first 6 screws and then how to pop open the screen from the bezel(this is when a flat head screwdriver would be useful).
(go just to the step till the fifth picture in that thread, no need to go beyond that opening things!)
Now, you would see a screw on the left of the speaker. Now, other threads said that by loosening that screw the speaker would work. But, I did that and still had issues so I opened the phone like 4 times in total before I found out what it was. Now, notice that the speaker unit has a cable (orange colored) running into the main phone chip. It is connected there through which it functions. When you open that above mentioned thread to open the phone there is a picture showing to remove the that belt from the board. Follow that instructions, flip that tiny black clip up to remove the belt. In some cases there might be a blue sticker kind of thing on the belt, just take off that sticker. The problem seems that the belt is loosing contact which doesn't allow the speaker to get the sound input to put out sound through the speaker. So, take off the belt by flipping that switch and re insert it out there. Try to push it in properly or enough to align a white line on the belt and the chip. There is a white line to guide us there. That line should be totally straight when the belt is inserted appropriately. And now, flip that clip down and lock it. If you have loosened the screw left to the speaker, put it back in in normal force not excessive(no need to be more gentle here). You cannot leave it loose because it makes the whole unit move when it is loose eventually pulling off the belt from its place which causes the sound cut outs. The whole trick is to get the belt right in its place. So, make sure it is tight but not extra tight after you have managed to get the belt right. Put everything back together and now when you screw the last 6 screws again, the one in the top speaker corner affects the speaker unit, so don't push it too hard in. Just normal screwing. The rest should be done properly with normal force. This should solve it. I figured this out after opening the phone 4 times. And now playing songs since the past 6 hours non stop and its back in action again!
For all this, i did put in the battery and start the phone when I had opened it and tried messing around and figured out what was killing the sound, so this should be the ultimate solution to it. There is nothing else that can be affecting it now.
Most people must had faced this because they dropped their phones before which made the belt to move and hence the loose contacts inside. If not then, there are high chances that you bought it from someone or somewhere who had dropped it before!
Well that's it! Also, don't freak out in having to open the phone. You should just go to the step till the fifth picture. Which is very easily achievable!
Go, have fun with your WORKING speakers now!
More Useful speaker fixes
I am on my second captivate, I got a refurb since the speaker died on my first one.
My second speaker just started dying.
Before I had even read this thread all the way to the end I decided to tear apart my phone to get to the speaker to see if there was something loose that i could re-solder or reconnect.
Have you ever dropped a magnet in the dirt and picked it up and it was cover in little bits of iron?
I discovered that when I peeled the little metal cover off the speaker that it was covered in little tiny bits of metal that were stuck to the magnetic face of the speaker. I don't know how much this affects the speaker function but I cleaned it off and plugged the speaker back in and put it together and it works great.
I took a small flat head screwdriver that was magnetized and carefully scraped off the little bits of metal wiped it all clean. you wouldn't believe how much crap gets through that little tiny screen. I was able to peel of the little metal cover with my fingernail. It was very easy to take off, you could even remove the speaker cover without disassembling the the back cover.
I am not certain if my cleaning fix will solve the problem since I had removed the cable and shoved it all the way back in, but it might help make the speaker louder.
Anyways there's my first post. Hope it helps you all.
Number1Gsxxr said:
if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
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Click to collapse
Unbelievable but... It worked for me too! Thanks!
My external speaker stopped working for the first time today also. I read over on an AT&T forum that if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
Yes this solve the problem for the speaker no phone punch
I put a small piece of thick tape under the battery cover near the speaker and this keeps pressure on the speaker.
Im having erratic headset issues. when i have my headset plugged in and trying to listen to music in any music player program, my phone randomly starts making phone calls, it hangs up by itself and my phone makes all types of crazy beeping noises. also while headset plugged in it randomly opens up another music player, it will play for a few seconds then cut back on and back off and back on so ill have two different music players going at the same time. Its not the settings inside of either music player causing this! ie resume music when headset plugged in or vice versa... Does anyone have any idea why this happens. i have a lot of music on my sd card and need to get my headset working properly.
any help? bump
don't know what would cause that but maybe a hard reset will fix it?
thanks ill give it a try
I know people complaining of that too. THey plug in to listen to music and put phone in their pocket and all kinds of crazy sh*t happens. The head jack is like super loose and buggy or somethinn!
mortal300 said:
I know people complaining of that too. THey plug in to listen to music and put phone in their pocket and all kinds of crazy sh*t happens. The head jack is like super loose and buggy or somethinn!
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Click to collapse
Did anyone talk of a fix or anything?
Sent from my HTC Sensation 4G using XDA Premium App
I'm having the same problem. My headset doesn't respond while the phone is on, but as soon as I turn it off (standby), it starts calling the last person I called and stopping/starting music.
PS: I can't wait till this phone is unlocked so we can get some roms on it and actually use it to its potential.
Double pressing the call/play button on the headset will call the last person in your call list, so maybe that is sticking somehow. Maybe see if another stock sensation headset works.
Sent from my HTC Sensation Z710e using XDA App
Lilburd said:
Double pressing the call/play button on the headset will call the last person in your call list, so maybe that is sticking somehow. Maybe see if another stock sensation headset works.
Sent from my HTC Sensation Z710e using XDA App
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Click to collapse
At first I thought it was sticking, but then why would it not work when the screen is on? As soon as I turn the screen off is when it starts freaking out.
I've also just noticed that there seem to be two different headset modes; if you don't push the jack all the way in, the icon in the task bar will only show headphones and the call button will not work, but if you push it all the way in, it shows a full headset with a microphone and the call button will work. I'm wondering if maybe you're jack placed somewhere between these two points.
Sent from my HTC Sensation Z710e using XDA App
Lilburd said:
I've also just noticed that there seem to be two different headset modes; if you don't push the jack all the way in, the icon in the task bar will only show headphones and the call button will not work, but if you push it all the way in, it shows a full headset with a microphone and the call button will work. I'm wondering if maybe you're jack placed somewhere between these two points.
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
It's the full headset icon.
Right now I'm uninstalling apps that I've recently installed/updated. Maybe it's a compatibility problem with an app.
It seems the problem is just ****ty manufacturing. Same problem with multiple headsets. Even when screen is on. It happens when the jack is bumped/twisted/moved/breathed on too hard.
Sucks. Contact HTC and get a replacement headset.
Sent from my HTC Sensation Z710e using XDA App
Fixed, kind of.
If your headset does this, try these steps to fix it:
1. Cut a small strip of clear packing tape.
2. Wrap the strip around the rubber part of the connector on the headphones. The tape should cover a few millimeters of the rubber part and extend out beyond the metal connector. It shouldn't touch the metal part, but surround it.
3. With an x-acto knife or box cutter cut the tape, leaving a couple millimeters extending out beyond the rubber part of the connector.
4. Fold the tape inward toward the metal connector. It should just reach the metal cylinder, without covering it. If it does cover it a little, that's fine. Just don't let it cover too much metal.
5. Wipe off any adhesive that may have gotten on the connector before you plug it in.
6. Plug it in, and hope for the best.
I've attached a pic of what it should look like after. Tell me if it works for you.
I had a similar issue, unplugging the replugging usually fixes it for me. Bit of a hassle, but oh well.
Sent from my HTC Sexiness.
its junk mine will display microphone when it wants rarely, always shows just headset what rubbish...For the money this **** should work...now i gotta spend more dough on a BT stereo adapter and drain my already worthless battery..three cheers
Hi there. I had the same issue with the htc headset and the one from my vibrant. Please, verify the hole in the back cover where the headset jack is supposed to be connected. Do you see a shiny bit around the circular edge (exposed aluminium)? If so, call htc so they can replace you back cover for one that doesn't have the aluminium from the back cover exposed there. When the metal from the jack gets in contact with the metal from the back cover it creates a short circuit and you get erratic behavior. A temporary fix I used was to put a small piece of tape to cover the exposed aluminium and then plugged in the jack. It worked perfectly. Hope this is helpful. Good luck, people!
tnimoruen said:
Hi there. I had the same issue with the htc headset and the one from my vibrant. Please, verify the hole in the back cover where the headset jack is supposed to be connected. Do you see a shiny bit around the circular edge (exposed aluminium)? If so, call htc so they can replace you back cover for one that doesn't have the aluminium from the back cover exposed there. When the metal from the jack gets in contact with the metal from the back cover it creates a short circuit and you get erratic behavior. A temporary fix I used was to put a small piece of tape to cover the exposed aluminium and then plugged in the jack. It worked perfectly. Hope this is helpful. Good luck, people!
Click to expand...
Click to collapse
I wonder if some clear nail polish on it would solve the issue...
The tape on the connector works pretty well. It's only freaked out once since I taped it.
I was thinking of the same thing (nail polish). But don't sweat it. Call htc and ask for a replacement. It won't take you more than 15 minutes and all they ask for is the S/N. It will take only like 3 or 4 days to arrive. Btw, glad I could help
I just realized I have same issues. Though I am using iPhone headset, so can't say for sure. But it's annoying. Doublepress = next track + dial last called number
I recently switched back to my Droid Charge from an iPhone and at first everything was working fine. I hadn't used the phone since October so I downloaded the FP8 update and let it install. Like I said, initially it was working fine. Now, I have no ringtones, no text message sounds or notification sounds of any kind. Even when I use a 3rd party alarm app and tell it to play music from my library it doesn't play the music. I've tried resetting it to factory defaults both formatting and not formatting the sd card but no luck. Phone is not currently rooted. Any help would be awesome.
*Edit: Audio apps such as PlayerPro play music fine when plugged in to the aux audio to my car but now that I think of it, I can't hear the audio when it's not plugged in so perhaps it's a speaker problem?
Make sure you can't hear any audio with no headphones plugged in (ie not playing through speakers). If it's happening, the sensor that detects whether you have something plugged into the headphone jack might be jammed. A couple of millimeters into the port, there is a small silver thing that kind of looks like half of a tiny ball bearing. Use like a dental pick or a paperclip to try to poke it and free it, or use 99% isopropyl to try to clean the gunk out of it.
Sent from my SCH-I510 using xda premium
kvswim said:
Make sure you can't hear any audio with no headphones plugged in (ie not playing through speakers). If it's happening, the sensor that detects whether you have something plugged into the headphone jack might be jammed. A couple of millimeters into the port, there is a small silver thing that kind of looks like half of a tiny ball bearing. Use like a dental pick or a paperclip to try to poke it and free it, or use 99% isopropyl to try to clean the gunk out of it.
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
Tried that and it didn't work. Did a little googling and found some headphone jack toggling apps and tried those and they aren't even working. At least I'm only a few months away from the end of my contract.
Has it had any contact with water recently? Or even high humidity?
Sent from my SCH-I510 using xda premium
kvswim said:
Has it had any contact with water recently? Or even high humidity?
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
No it hasn't. It had been sitting my my office since I switched to the iPhone. Yesterday I made a test call to my office line and switched on speakerphone and got no audio from that either.
Well I dropped my OPO into a creek in about 2 feet of water. After being submerged for about 15 minutes I thought it was toast. I put it in the ol' bag of rice for a few days and to my absolute amazement it booted right up and works flawlessly except for one issue.
The loudspeakers are so quiet at full volume you can barely hear them. Earpiece speaker works fine. I popped the back off and took the speaker assembly out and removed one of the two speakers. It looks fine and there is no moisture in it. If I set it on the board contacts at full volume I can barely hear it play.
Do you think a new pair of speakers would fix the issue? Can I test the board outputs to see if its putting out enough juice to run the speakers? Any thoughts or input would greatly be appreciated!
Hey - same happened to me! Except much less water! I put my OPO in a damp pocket after heavy rain (!) and it seemed to be a goner. 2 days later after putting it in a bowl of rice it works fine now, phone speaker and microphone work, only thing not working is the lower/music speakers. Headphones work fine too. Any easy way to replace/fix this? Heard a loud crackling/static noise coming from the speakers after the initial water exposure if that means anything.
I'm another one looking for a solution to this issue.
Anyone found one? Thinking about trying to replace the speakers, but not wanting to faff with that if that isn't the problem.
Word of advice to everyone. Don't drop your phone in the bath!!!
I am in the same situation as well, sent it for speaker replacement and the repair guy showed that even replacing the speaker module will result in low volume output. Nothing can be done unless replacing the motherboard maybe?
I sent it to a local shop, not the service centre by the way.
kaz93 said:
I am in the same situation as well, sent it for speaker replacement and the repair guy showed that even replacing the speaker module will result in low volume output.
Click to expand...
Click to collapse
This happened to me as well. I was biking and crashed, falling into an overflowing ditch, completely drenching my pocket and my OPO inside.
I immediately took it home (my laptop got drenched too ;w; that one's at Asus being fixed) and left it in rice for the rest of the day, only to find that the speaker played, just barely audible at full volume, and the microphone and ear piece worked perfectly fine. I bought replacement speakers shortly afterward and replaced them, but, like kaz93 said, didn't do anything, it was still really quiet. It must be on the logic board or something.
I'm probably just gonna get the Google Pixel when it comes out XD
Speakers are the most sensitive part of this phone. I also had to replace mine after watering the device. You can afford them cheap for just a few bucks on aliexpress and they work perfectly
Hey guys, I've had my unlocked T-Mobile g2 for almost a year and now it seems to be a hardware issue with the headphone jack. Sometimes when I plug it in both sides of the headphones are working. Sometimes just the left side. Sometimes it works at first then fades over to only left side then the right side fades back on randomly.
The left side always work but the right side has problems. I've sprayed compressed air into the Jack and confirmed its not the headphone by using my other 2 backup headphones and using my headphones on my old iPhone.
I was running Resurrection remix 5.5.6 when it started happening but currently using crdroid for testing whether it was a software issue but the same thing happens.
I'm wondering if there is anyway to reconnect the Jack if its loose or should I replace it. Im not good with soldering so if then I'll just live with it until in get another phone. Im a little experienced with taking phones apart as I have replaced iPhone and iPod screens before so I don't mind doing it myself.
Sent from my LG-D801 using Tapatalk