Hey everyone.
Around 2 months ago proximity sensor in my nexus 5 lagged and stopped working. 'Proximity sensor finder' app says that it just stuck in one position continuously showing the same distance. The lag happened after regular What's App session, basically I noticed the problem when I called my friend shortly after. My first thought was to reboot the phone, but it didn't help, as well as full wipe and flash of a custom firmware didn't make it work. And I forgot to mention that the problem initially occurred on stock firmware. And I'm pretty sure that it's not broken or whatever, since when I checked it during a call it turns on and flashes, it can be easily seen through another smartphone's shooter.
So if you guys have any ideas how to fix this feel free to share, any help will be highly appreciated!
Flash latest factory image.
Flash the factory image once. If this doesn't help, there's an Xposed module that helps you disable the proximity sensor. Install it & then try toggling it & after a while, uninstall it & reboot. See if this works. I'm not sure though, just trying to help.
well, thanks for your suggestions, but nothing helped
I actually thought that messing with exposed module, as was advised, would help, but it didn't
sxeMonster said:
well, thanks for your suggestions, but nothing helped
I actually thought that messing with exposed module, as was advised, would help, but it didn't
Click to expand...
Click to collapse
RMA it.
Thread solved, seems like HW failure
Related
Hey guys. Im having a problem with the proximity sensor on my sensation 4g. It was working fine when i bought it. It shut the screen off while calling, but now it does not. I thought that maybe rooting it would fix the problem by getting a custom rom, but i would like some input before i go rom exploring on this phone. I assume its a software issue because i havnt dropped the phone or anything along that line. Any Help would be highly appreciated. I also am looking for the dialer codes that would lead you into a test mode to test the functions on the device. If anyone knows of a code, I would appreciate to learn what it is. thank you for your help.
Make sure Proximity sensor is enabled in Settings > Call Settings > Additional Settings.
thank for your reply. I checked the settings and the only thing that shows up is Caller Id settings and Call waiting. Oh and i downloaded a market app that would show me all the sensors that work on my phone, and the light and proximity sensors both come up with an unknown error. Could it be something from the gingerbread update?
Did anyone figure this out? I have the same problem and its getting pretty annoying.
Me too...:-(
Hello,
I am having the same problem. Earlier, I thought that it was a ROM issue, however, after changing multiple ROMs, it seems to be firmware issue.
On my sensation, I found out that it is related to the back light for the soft keys (home, menu, back and search).
I can get it to work if I turn on pocket mode in Settings > Sound and then restart (once or twice). It will work until next restart.
I have installed AndroSensor from market and it shows one of the 3 messages
Proximity Sensor: Waiting for Event
Proximity Sensor: Unknown Error.
Proximity Sensor: 3.5in
Also, I am getting exceptional battery life which makes me wonder whether phone uses both the cores or if anything else is wrong with the phone.
I am using Energy ROM (3rd Oct).
Any feedback?
Thanks,
Baiju
baijunagori said:
Hello,
I am having the same problem. Earlier, I thought that it was a ROM issue, however, after changing multiple ROMs, it seems to be firmware issue.
On my sensation, I found out that it is related to the back light for the soft keys (home, menu, back and search).
I can get it to work if I turn on pocket mode in Settings > Sound and then restart (once or twice). It will work until next restart.
I have installed AndroSensor from market and it shows one of the 3 messages
Proximity Sensor: Waiting for Event
Proximity Sensor: Unknown Error.
Proximity Sensor: 3.5in
Also, I am getting exceptional battery life which makes me wonder whether phone uses both the cores or if anything else is wrong with the phone.
I am using Energy ROM (3rd Oct).
Any feedback?
Thanks,
Baiju
Click to expand...
Click to collapse
This is interesting b/c I just noticed I have the same problem, too. I do not check the pocket mode because I want to save some battery life. I did get the proximity sensor working during calls "sometimes". And it's really hard to define this "sometimes" b/c I cannot identify the pattern or reproduce the scenario.
My solution to this issue is that If it's not working, I recharge the battery until full, do a reboot, maybe reboot twice, and it is "sometimes" "fixed" by itself. In my case, after doing that, the proximity will work for a while (again, it's hard to determine how long), and just stopping working all the sudden.
I hope there is a easier fix, maybe a app, that would reset the proximity so we can apply it when the sensor does not work.
Hi I just realized the cause, it's because the battery % mod from UOT kitchen. I removed it and everything is fine now. Apparently the UOT kitchen's setting has problem.
I have 2 sensation 4g. One doesn't have any problem with Energy ROM. For the other phone, I went back to Factory settings and reinstalled original TMobile ROM. I still have problem with that one. I have contacted t-mobile and asked for a replacement. It is something with the hardware I suppose.
Baiju
hello
I got the exact same problem and i do many rom/kernel change to figure out this problem but i just can't .
Yungyeh could you explain more how do you solve it ? thks
toowave said:
hello
I got the exact same problem and i do many rom/kernel change to figure out this problem but i just can't .
Yungyeh could you explain more how do you solve it ? thks
Click to expand...
Click to collapse
I guess nothing fancy.
As I've known so far, there are several causes, which can be divided into two categories: Hardware and software .
If your device came with this issue, with a stock rom installed, maybe applied some updates, then you shouldn't wait to call the (HTC/T-mobile?) customer service. Have a exchange or replacement is the only way to correct the hardware issue.
If it's a software issue, i.e. it worked before with a stock rom, but now it fails sometimes after flashing a custom rom, you may go with the following solutions.
Situation One: If the custom rom is fresh installed, charge your device until battery full, stay in charge mode for another 1 - 2 hours, complete power off and on at least twice (three times maybe, make sure the "fastboot" in the power settings is off). Do not install any mod until your rom settles for a few hours. Sometimes the sensor does not work will simply because the cache goes wrong. If after waiting for a few hours and the problem still persists, you may want to check your custom rom's instruction and make sure you've followed every steps.
Situation Two: If the proximity sensor does not work all the sudden, especially after doing a reboot, you should first clear your data for phone app (or any other apps that use the proximity sensor), and then boot into recovery to clear all your cache. After wiping your cache, you have to do what situation 1 instructed because your device is just like a fresh installed one.
Situation Three: If your proximity sensor fails to work after applying a mod, especially some mods cooked from the UOT kitchen, revert back to your previous backup. DO NOT APPLY THAT MOD ANYMORE!!! Try some other mods that work for you and that is friendly to your proximity sensor. This situation also applies to if your flash an inappropriate kernel. Revert back to your previous backup is the only solution.
If none of the situations described above works for you, then I am out of clue. Changing to other custom rom or kernel usually does not work. You may try that but I doubt it will resolve this issue. It may be just your bad luck that the proximity sensor of your device goes to its end. I sincerely hope it not the case.
my sensors are not working!!
accelerometer
gyroscope
light
magnetic field
orientation
proximity
All not working...
Was using HyperSensation-CM7.1-v0.8, then decided to update the kernel, faux newer one, then lost the ability to rotate the phone..
So, did a manual wipe, then super wipe, restored my backup, and still no sensors,
wiped again and tried a diffrent rom nothing changed,
wiped again tried arhd 3.6.7 with stock kernel and faux kernel,
tried cm7 with the kernel it comes with or the newer one and still nothing...
at what level does the software talk to these sensors, is there a 100%way to wipe the phone and start over? i have never had any issue like this before!
Would reverting back to the original rom via fastboot help at all versus what i have done?
if someone has any ideas pm me, its a little bit easier then catching a response here since this is the most popular rom in the world lol, but ill still be reading
I'm having the same probpem. I don't really mess around with Roms or anything and I have 2 sensation 4g that do the same thing. And I believe is an htc problem.
having the same iseu with proximity and light sensor.
Do you have an solution yet ?
yungyeh said:
Hi I just realized the cause, it's because the battery % mod from UOT kitchen. I removed it and everything is fine now. Apparently the UOT kitchen's setting has problem.
Click to expand...
Click to collapse
I`m having the same problem with both proximity and light sensors.They work occasionally but not for to long.Have you found a solution for this?
It's April of 2012 and I have found NO answers or fixes!!!!!!!!!!
Same sensor problem on my sensation.
If I reboot the phone in a dark room, booth sensors are working (I don't know if it's correct when the proximity sensor shows only 3,5 or 0 inches, but it works)
When I go to a lighted room, the proximity sensor stops to work and the light sensor needs more time to measure the illumination.
If I reboot the phone into lighted room, the sensors didn't work.
It is possible to simulate a "dark room" by covering the sensors with a finger ;-)
It is not easy to decide if the error is located into software or the sensors are "overloaded". For finding out a solution I have ordered new flex main board which should contain booth sensors. Hope it helps ^^
schand99 said:
Same sensor problem on my sensation.
If I reboot the phone in a dark room, booth sensors are working (I don't know if it's correct when the proximity sensor shows only 3,5 or 0 inches, but it works)
When I go to a lighted room, the proximity sensor stops to work and the light sensor needs more time to measure the illumination.
If I reboot the phone into lighted room, the sensors didn't work.
It is possible to simulate a "dark room" by covering the sensors with a finger ;-)
It is not easy to decide if the error is located into software or the sensors are "overloaded". For finding out a solution I have ordered new flex main board which should contain booth sensors. Hope it helps ^^
Click to expand...
Click to collapse
@schand99: The Flex/Main Board actually isn't the problem. It is an HTC software/hardware related problem. I have 2 Sensation's here now, one is rooted and unlocked entirely and the Proximity and Ambient Light Sensors and the Capacative Backlights on the touchpad DO NOT WORK. FYI, the touchpad lights work in cooperation of the Ambient Light Sensors: If there is any light under 90.0 Luxes (this is how the sensor measures light) the backlights will come on. If there is anything over 90.0 Luxes, the backlights will stay off. This is based on the fact that you need light in a totally dark environment, or you do not need light as you can see the touchpad and it is not that dark.
It is DEFINITELY not a hardware issue as there are some temporary fixes that will bring them back to life, but usually after a reboot, they are both dead again.
I am curious if your new flex/main cable would do the trick or not. I have tested the sensors chipsets independently and they work fine, there is just something that block their functionality on a software end.
mariosaraylian said:
It is DEFINITELY not a hardware issue as there are some temporary fixes that will bring them back to life, but usually after a reboot, they are both dead again.
I am curious if your new flex/main cable would do the trick or not. I have tested the sensors chipsets independently and they work fine, there is just something that block their functionality on a software end.
Click to expand...
Click to collapse
My report about main flex board changing:
After changing the board booth sensors are working fine. I have tested the functionality of the sensors also on different ROM's like stock rom, OrDroid and CoinDroid. No problem until now. It makes not a difference anymore if I power on the phone into dark room or on a sunny place.
BUT!
I don't recommend to do this by yourself. It is verry difficult to do this work !!
It is my profession to do this kind of work.
AND
to change the board was the right method for fixing the sensor-problem on my HTC Sensation. I had to unlock the hboot 1.27.xx by using the "beer drinking" method. So perhaps I have damaged the sensors by doing this...
schand99 said:
My report about main flex board changing:
After changing the board booth sensors are working fine. I have tested the functionality of the sensors also on different ROM's like stock rom, OrDroid and CoinDroid. No problem until now. It makes not a difference anymore if I power on the phone into dark room or on a sunny place.
BUT!
I don't recommend to do this by yourself. It is verry difficult to do this work !!
It is my profession to do this kind of work.
AND
to change the board was the right method for fixing the sensor-problem on my HTC Sensation. I had to unlock the hboot 1.27.xx by using the "beer drinking" method. So perhaps I have damaged the sensors by doing this...
Click to expand...
Click to collapse
@schand99: That's very strange that it could be the SAME hardware problem for all of these people that are complaining about this issue. I wonder if is some sort of production issue they have. The strange part is that it is not just for the lot of hardware issued for the USA only, it is also in other parts of the world also.
I did a hardware exchange with mine at the TMOUS store and the "new" one I have now is working fine thank God.
I told them that the TMOUS ICS RUU OTA upgrade broke the sensors LOL!
Thanks for your feedback!
My nexus s' proximity sensors have stopped working. I am rooted and running aokpcb rom, I'm wondering if this is a hardware problem or something with the rom? The screen won't turn off when answering / making a call when the phone is brought up to my ear. I also tried using the app prox pro, and that wouldn't work either. If anyone knows a fix or what the problem is, that would be great.
Backup your current ROM , wipe and install a Stock ROM.
Issue solved --> Rom Issue
Issue unsolved --> hardware issue
Thank you for your response. I tried your suggestion, and the problem wasnt fixed with wiping and installing a stock rom. But, with experimentation, I installed the app "Prox Pro" and whenever I would turn it on, it would execute the command that was specified for when the phone was "flat". So, when realising this, I am assuming that my phone developed some sort of calibration problem with the sensors. All in all, I am wondering if there is a way that I can re-calibrate my proximity sensor so that they work properly. Thank you.
Could that just be the default for the phone if it's not getting a reading?
I don't think its the default. The sensors always worked fine up until sometime last week.
I meant a default if there is no signal or an error, which is what it currently looks like.
Oh, okay, ya that could be it. Do you have any idea how to change it? I also realised that the light sensor isn't working either, when on auto brightness, the screen will always be dim, no matter how bright it is outside. If you, or anyone else has a solution, I will open up my phone and check to see if there are any connection issues or something like that .
I've been having screen/display issues (not the yellow hue and separate of the touch screen sensitivity problems). Every now and again, I get flashing, pixilated horizontal lines. I don't see any dead pixels and when it's not blipping the screen seems to display flawlessly, so I'm not sure if it's a software issue or if the hardware is failing. Also it's not isolated to one particular area, it jumps around. Anyone have this problem? Any fixes? I haven't been able to find anything on it. PLEASE HELP. Below is a video of the problem.
akaja24 said:
I've been having screen/display issues (not the yellow hue and separate of the touch screen sensitivity problems). Every now and again, I get flashing, pixilated horizontal lines. I don't see any dead pixels and when it's not blipping the screen seems to display flawlessly, so I'm not sure if it's a software issue or if the hardware is failing. Also it's not isolated to one particular area, it jumps around. Anyone have this problem? Any fixes? I haven't been able to find anything on it. PLEASE HELP. Below is a video of the problem.
Click to expand...
Click to collapse
Are you completely stock? Any custom kernel? Any rom?
Usually it's a kernel issue - tearing, but it's only present on custom kernels (never came across on the stock cm11 kernel). You might wanna try a different kernel though, if you're comfortable with that.
I have the same issue on my stock rom with stock kernel. the only thing i have changed was the developer options. i changed the screen animation time.
mupper said:
I have the same issue on my stock rom with stock kernel. the only thing i have changed was the developer options. i changed the screen animation time.
Click to expand...
Click to collapse
Was it working before those changes?
edit:
Perhaps this might help?
http://forum.xda-developers.com/oneplus-one/general/ghost-touches-flickering-graphics-t2900756
akaja24 said:
I've been having screen/display issues (not the yellow hue and separate of the touch screen sensitivity problems). Every now and again, I get flashing, pixilated horizontal lines. I don't see any dead pixels and when it's not blipping the screen seems to display flawlessly, so I'm not sure if it's a software issue or if the hardware is failing. Also it's not isolated to one particular area, it jumps around. Anyone have this problem? Any fixes? I haven't been able to find anything on it. PLEASE HELP. Below is a video of the problem.
Click to expand...
Click to collapse
I had exact same issue during recording a video yesterday night !! I am latest mahdi and latest franco...
Funny thing is it went away once i exited the camera... what rom and kernel are u using ?
I've been having the same issue too. I don't have a solution for you, though. I haven't been able to find much about it.
Same issue here, stock all the way, only been since latest update. The update didn't flash properly, it gave an error stating it couldn't be located but i went through the files and it was there and then upgraded OK
I had the same problem. Selecting "Force GPU Rendering" in developer options cured it.
i have stock everything. i'm not rooted.
a reboot fixes the problem temporarily. shoot, all the issues i've ran into with this phone thus far (like the GPS not locking on) is fixed by a reboot. i know a reboot is good to do every now-and-again regardless, but having to do it constantly to fix issues is the sign of a failing device and is very annoying; it shouldn't be something you have to do with a brand new device.
i am facing this too randomly. Am on rooted 38R with Franco kernel. Rebooting is a temp cure but it will frustrating to keep doing it.
This happened to me after getting 38R. Fortunately it hasn't been back since a hard reboot. It would show up on Youtube & when dragging down the notifications area.
I had this today on PAC ROM. When I unlock phone and lock ring animation dots flash up made lines come across screen not sure what it was or why. Just rebooted phone. Back to normal. But trying out vanir later tonight try something abit different.
Also experiencing this here.
Stock ROM, clean 38R install.
Stock kernel.
Rooted, with a few xposed modules.
Started a day or two ago. Haven't found a way to recreate it. When it does happen, a reboot remedies it, but only temporarily.
I will attempt to screenrec it the next time.
I find it interesting that I only see mentions of this starting recently.
Same problem for me since the last update. Restarting the Phone solves the problem for some times. Maybe a driver issue?
Glad to see that it is not a hardware issue.
Same here
Same here, mahdi-2.8-bacon-20141001 ROM, enabled "Force GPU rendering" in Developer options, let's see if this comes back!
I have the same problem on latest cm nightly with stock kernel. And dev options works sometimes but it resets on reboot and my phone reboots randomly all the time. I'm starting to hate this device
Sent from my A0001 using Tapatalk
I also have the same issue on Stock 38R update + franco kernel r27
It happens after the latest kernel update, before I never had this lines.
Lucky for me I don't have any reboots now but I fear that will come to pass as well.
Got the same problem with Mahdi Rom 2.8 - 20141016
Will be solved in Franco Kernel r28,he just confirmed this on his kernel thread.
Sent from my OnePlus One using XDA Free mobile app
same issue here. i have to reboot. its happened on stock and AK kernel. will try enabling force gpu rendering and see if it comes back
Hi, it appears that recently the gravity sensor in my Nexus 5 stopped working.
At least it is what it seems by using sensor testing apps. And this makes it impossible for the phone to get its orientation (compass is not working).
Screen rotation is still working fine though.
Here is what happened exactly: not long ago I was using Google Maps, but the phone was a bit sluggish so I decided to reboot it.
After rebooting I opened Google Maps again and immediately noticed that the orientation indicator was missing (the blue "beam"), while it was present before the reboot. But I didn't care about it, and just thought that the compass needed re-calibration.
After a few days the orientation indicator was still missing, and the phone never asked me to re-calibrate, as it used to do before instead.
Then one day I launched Google Sky Map, and noticed that the view does not rotate automatically.
So I fired up a sensor test app I had installed (asd.vector.sensor), and no data is displayed for the Gravity sensor. Also orientation is not displayed and the info says that the gravity sensor is used to compute orientation, too.
Other sensors are ok, and as I already wrote screen rotation still works great.
Any clues about this issue? Did anyone ever experience this?
I'm afraid a system restore would not help...
I'm using Resurrection Remix ROM, Android 6.0.1.
Thanks.
If the problem exists on a stock ROM, it could be a hardware fault.
audit13 said:
If the problem exists on a stock ROM, it could be a hardware fault.
Click to expand...
Click to collapse
Ok yes, but I still do not know if it exists on a stock ROM.
Taking it the other way around... Do you think there is real possibility that it is a software fault?
I mean: did it ever occur to anyone? Is there really any hope that resetting my phone to stock will fix this?
I HATE having to reset my phone...
Thank you.
I stopped using custom roms a while ago because of minor problems that would suddenly appear.
I don't think there is a way to really tell if it is software or hardware unless you reset or use a stock ROM.
audit13 said:
I stopped using custom roms a while ago because of minor problems that would suddenly appear..
Click to expand...
Click to collapse
Well, that's a little hope at least.
I will need to find some time to re-stock my Nexus and try.
Thanks .
Ok, I restored the phone to stock and all sensors work again now!
Thanks audit13 for pushing me in that direction .
That's great that it was a software bug in the custom ROM.
Now you get to hunt for a custom ROM that works with a minimal or zero number of issues
Charged phone during long flight, and read a lot. After landing, fingerprint sensor was like 50%. Reboot, no improvement. Menu for fingerprint settings...click and lag, nothing. Reboot. Now fingerprint menu is gone. So is home button!
PITA....got Leedrod tweaks for Navbar! Dirty flash, and no fp sensor. Clean flash, no fp sensor. Restore stock system and wipe data...doesn't even ask for fingerprint on setup. It's like the hardware disappeared. Tried force stop fingerprint software from settings, apps, show system, and clear data. Reboot again...gone.
Wakeup next day, reboot and it works? So flash Leedroid, and restore my Nandroid data...all good now.
So what can cause the loss of the hardware like this? Some kind of security lockout? Or hardware fault? Didn't get wet. Still in 30 day period...should I send it back?
Has there been a software update from htc for the fingerprint sensor?. Things usually go mental when updates occur..
Beamed in by telepathy
shivadow said:
Has there been a software update from htc for the fingerprint sensor?. Things usually go mental when updates occur..
Beamed in by telepathy
Click to expand...
Click to collapse
No changes from my end regarding software. I guess it's possible something got corrupted with flashing and stuff. Seems to be a common problem on other devices:
https://forums.oneplus.net/threads/...vailable-issue-started-out-of-nowhere.450914/
They describe same situation as me. Hardware just disappears, and the related menus.
Thought mine was fixed, but it happened again last night. I let battery fully drain, then fully charged, rebooted, and it's back again? I did walk around in the rain last night...could be related.
Wish I knew if this was software or hardware issue. Guess only way to know would be to RUU.
Another weird thing: I have to enter a pin now when phone boots up. Not on the lock screen, but on a separate system prompt. Same thing when I start TWRP. Could be a security issue? Or a conflict in PIN settings?
Any help appreciated!
There's already a thread about this https://forum.xda-developers.com/u11/help/home-button-fingerprint-sensor-stopped-t3632297 this is no hallucination, I experienced it myself, and also a lot of One Plus 5, LG G5 and G6 owners. Seems to be a hardware implementation issue. Maybe same FP scanner manufacturer ?